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Yes, You Should Use a Cruise Travel Agent-Here's Why

I ncreasingly, amid a sea of confusing online search information and inadequate AI-generated advice , travelers are looking for a human touch when planning and booking their land- and water-based vacations and are turning to travel advisors for their in-depth knowledge and expertise.

A survey conducted by the American Society of Travel Advisors (ASTA) earlier this year found that travelers are more likely to use a travel advisor now than a year ago, with almost half (49 percent) of the respondents citing their desire to have peace of mind when planning their vacations and wanting to get the best value for their travel investment.

And when it comes to the vast world of cruising , where there are so many cruise lines and types of sailings to choose from, not to mention a whole world of destinations, it can be daunting and time-consuming to try to sift through all the options on your own. The key is finding a travel advisor who really knows and understands the cruise industry and who will ultimately relieve you of added stress and work. These are, after all, professionals, and this is what they do day in and day out.

The best travel agents who specialize in cruises

Whether you're keen on an arctic expedition cruise or a laid-back barge cruise in the South of France, here are the best travel advisors who can match you to the cruise that's right for you.

Best for planning an ocean cruise

Nadia Henry, Travel With Sparkle

Nadia Henry, owner of Travel With Sparkle in West Orange, New Jersey, is an expert when it comes to coordinating luxury group travel trips, including group getaways at sea. She's even fashioned a title for herself as a ‘CCIG specialist,' concentrating on the Caribbean, cruises, and international group travel. You'll want to keep Henry on your travel advisor list when your group wants to set sail on an ocean cruise, and particularly if your crew is interested in personally traveling with a travel advisor. Henry hosts a number of group trips throughout the year, helping to ensure her travelers have the peace of mind they're looking for through a hands-on experience with their trusted travel professional. Among her upcoming group cruise trips is a 7-day luxury yacht cruise exploring Croatia's Dalmatian Coast from Split to Dubrovnik aboard the 18-cabin MV Auriela yacht, owned by Katarina Cruise Line, that will depart on August 3, 2024.

George Aballi, Connection to Cruise

George Aballi, owner of Connection to Cruise in Redlands, California, should be on your radar when it comes to cruising, especially for travelers looking for a more active cruise experience. As a seasoned cruiser himself, Aballi has more than 20 years of experience in the travel industry pairing travelers with a trusted roster of oceangoing brands that include Silversea, Celebrity Cruises, Explora Journeys, and Hurtigruten Expeditions. Aballi also books river cruises for clients with brands like AmaWaterways, American Queen Voyages, Avalon Waterways, Uniworld Boutique River Cruises, and Viking. Lately, Aballi has been putting together group cruise trips that focus on pickleball and incorporating the widely popular sport into cruise itineraries both at sea and on Europe's rivers.

Best for planning a luxury cruise

Joshua Bush, Avenue Two Travel

CEO of luxury travel agency Avenue Two Travel in Villanova, Pennsylvania, and member of the AFAR Travel Advisor Council , Joshua Bush is a jack-of-all-trades when it comes to luxury travel both on land and at sea. He's a thought-leader in the luxury travel space and a regular consultant for high-end organizations like Virtuoso, making Bush more than qualified to help travelers not only find the right luxury cruise experience, but help them understand what luxury means to them and their needs while on vacation. And as an added bonus, Bush is an avid adventure traveler and can also be of service in helping you add an adventure element to your trip.

Best for planning a luxury expedition cruise

Judy Perl, Judy Perl Travel

There likely isn't a name more synonymous with cruise travel than Judy Perl and her eponymous travel company, Judy Perl Travel . Perl, who also serves on the AFAR Travel Advisor Council , and her travel company have long-standing relationships with top of the line expedition cruise companies, such as Ponant, Scenic Luxury Cruises, and Seabourn, which offer luxury yacht-style expeditions in a number of polar and tropical destinations. She has spent more than 22 years crafting cruise itineraries for travelers, specializing in niche, luxury experiences. If you're looking for a sailing that is a bit more thrilling than what traditional ocean and river cruising may offer, look to Perl to book your next expedition cruise.

Best for planning a river cruise

Suzy Schreiner, Azure Blue Vacations

Don't know where to begin when picking a river cruise ? Even if you've already experienced a river cruise or two, it's helpful to have someone like Suzy Schreiner, owner of Azure Blue Vacations in Bothell, Washington, on your side to navigate such choice-filled territory. As a leading travel advisor in the industry, Schreiner not only knows how to book the kind of river cruise experience you want, but she also comes with a wealth of insight and information about river cruising for first timers, as well as travel tips, and how to get the most out of your experience onshore as well.

Best for planning a canal barge cruise

Ellen Sack, Barge Lady Cruises

It's hard to talk about canal barge cruising without thinking of Ellen Sack, aka the Barge Lady and expert in the world of all things European barge cruising. Sack and her family-run travel company work as brokers for canal barge cruises in Europe, connecting travelers to the right sailing experience to suit their needs. From whole barge charters to booking an individual cabin on a classic barge, the world of canal barge cruises differs quite a bit from river cruises, offering slightly shorter itineraries in more intimate settings, accommodating anywhere between two and 20 people, compared to the upwards of 150 travelers that river cruise ships can host. You'll find everything you need to know about sailing on waterways like the scenic Canal du Midi in the South of France or the Caledonian Canal in the Scottish Highlands with help from Sack and the rest of the Barge Lady crew.

Best for planning special interest and custom cruises

Gloria Hobbins, Global Village Travels

If you consider the world to be your oyster when daydreaming about your next cruise, think of Gloria Hobbins of Global Village Travels as the pearl at the heart of making your dream vacation plans come true. Hobbins is a unique kind of advisor in that she doesn't limit herself to specializing only in ocean or river or small ship cruising-she's ready to specially craft and curate a cruise to your needs and desires. Looking for a Peruvian Amazon river cruise that also takes you on a deep dive through the region to experience its rich and diverse cultures? How about a multi-river cruise journey that combines a sailing in Southeast Asia with a luxury yacht sailing along the Atlantic coast of West Africa that ventures into Senegal and Gambia? Hobbins can connect the dots for you on your globe-trotting trip of a lifetime.

Best for planning a LGBTQ+ cruise

Michael Henderson, B.A.G. Travel

For LGBTQ+ travelers, including travelers of color and those who are traveling solo, Mike Henderson is a great travel advisor to help you get started on your path to exploring the world of cruising with other like-minded travelers. He's been organizing group travel for the LGBTQ+ community for more than 20 years and is the founder of B.A.G. Travel , a travel agency that specializes in curating group trips for solo LGBTQ+ travelers that puts a focus on creating a social and welcoming environment. Henderson crafts trips around social events in destinations all over the world, such as Pride festivals, New Year's Eve, and Oktoberfest, in hopes of creating a safe, inclusive, and interactive environment for travelers.

Best for planning a family-friendly cruise

Darlene McClung, Frosch Vacations

When you need an advisor who understands the needs of not only group travel but specifically traveling as a family, Darlene McClung of Frosch Vacations has got you covered. McClung has a wide variety of expertise in ocean, river, and small-ship cruising, and extensive experience sending families of all shapes and sizes on successful trips around the world. Attentive, patient, and detail-oriented, no stone will be left unturned when it comes to planning the trip of a lifetime with your loved ones with McClung by your side.

Michelle Allen, Travel Magic

Consider Michelle Allen, owner of Travel Magic in Basking Ridge, New Jersey, the fairy godmother of your next family vacation. Allen is a specialist in all things Disney travel, from Disney's iconic theme parks, to ocean cruises with Disney Cruise Lines, to European river cruises and land tours with Adventures by Disney . Multigenerational trips and bucket-list group adventures are some of the most in-demand types of trips Allen handles regularly. And with so many different layers to booking a trip with Disney these days for multiple people, Allen is a welcome addition to the planning team for your next family vacation.

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Local travel agents from Seabourn website

By alc13 , July 12, 2023 in Seabourn Cruise Line

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Seabourn will list local travel agents if you enter your zip code.  Has anyone tried that?  I wondered if the ones Seabourn links to might be more likely to give some OBC, for instance.

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17 minutes ago, alc13 said: Seabourn will list local travel agents if you enter your zip code.  Has anyone tried that?  I wondered if the ones Seabourn links to might be more likely to give some OBC, for instance.

You'll have to ask them

7 hours ago, alc13 said: Seabourn will list local travel agents if you enter your zip code.

That seems pretty old fashioned: people don't need a travel agent in their immediate area. For many years, we've worked with a travel agent halfway across the country because their small agency specializes in luxury cruise lines. We've never met in person, but have a great working relationship. When I check the Seabourn travel agent finder, it shows me lots of local agencies which are not luxury cruise specialists (such as every AAA branch within 50 miles!).

I don’t disagree, but I like supporting local businesses, too.  I tried one of the options and am pleased so far. How does Seabourn choose them, I wonder. 

2 hours ago, cruiseej said:   That seems pretty old fashioned: people don't need a travel agent in their immediate area. For many years, we've worked with a travel agent halfway across the country because their small agency specializes in luxury cruise lines. We've never met in person, but have a great working relationship. When I check the Seabourn travel agent finder, it shows me lots of local agencies which are not luxury cruise specialists (such as every AAA branch within 50 miles!).

While the need to have a travel agent nearby I wouldn't call old fashioned it certainly isn't necessary if you find a good one who specialises in luxury travel, especially cruising. Ours we have had for many years and though we talk fairly often on the phone I have never met her in person as she lives half way across the country.

54 minutes ago, alc13 said: I like supporting local businesses, too.  I tried one of the options and am pleased so far. How does Seabourn choose them, I wonder. 

Unfortunately after trial and error I found it hard to find a local with the same expertise and resources. Good to know yours is working well. It would be interesting to know how the choose the TA.

My TA, who I personally think is the best ever, is about 1,000 miles away.  I actually met him on a Regent cruise, and even though we have met, I enjoy a fabulous email/phone relationship with him and always get OBC.

16 hours ago, alc13 said: I don’t disagree, but I like supporting local businesses, too.  I tried one of the options and am pleased so far. How does Seabourn choose them, I wonder. 

I, too like supporting local businesses.

I suspect agents are included in the listings if they have passes all of the Seabourn Academy training.

So to report back - I called a local agent, who found a substantial promotional discount ($1300 off the list price of $6800) and $500 OBC, with a possibility of a bit more if they are combinable with the other offers.   The promotion doesn't appear on the website.  

I usually book our travel myself, but this experience was entirely positive.  Was it lucky timing, or are TAs the secret to saving money on cruise fares?  This agent is affiliated with a larger cruise travel organization, if that matters.  

1 minute ago, alc13 said: So to report back - I called a local agent, who found a substantial promotional discount ($1300 off the list price of $6800) and $500 OBC, with a possibility of a bit more if they are combinable with the other offers.   The promotion doesn't appear on the website.     I usually book our travel myself, but this experience was entirely positive.  Was it lucky timing, or are TAs the secret to saving money on cruise fares?  This agent is affiliated with a larger cruise travel organization, if that matters.  

Depending on which organization the TA works with, they may have access to exclusive deals/perks/savings that even the cruise line's agents can't access.

On 7/14/2023 at 1:28 PM, kbnovak said: I suspect agents are included in the listings if they have passes all of the Seabourn Academy training.

I don't think so. It lists every AAA office within 50 miles of us. (When the page is working…which it is not currently.)

On 7/15/2023 at 4:23 PM, alc13 said: Was it lucky timing, or are TAs the secret to saving money on cruise fares?

Lucky timing. Seabourn is offering some significant discounts — up to 45% — on cruises through travel agents only, not listed on their website. I got an email from our TA listing many dozens of cruises in the next year which qualify for this promotional pricing.

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Travel Agent question

By Corony , March 12, 2019 in Seabourn Cruise Line

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So I know that we can't openly refer agent on this forum but I live in Canada and am looking for a new agent.  We are Platinum members on Seabourn and I do all of my own research and ask for nearly nothing from my agent.  When we booked our last trip of 38 days on Seabourn my wife went down to ask for help with her Indian visa and our agent declined to help her out which I thought was terrible.  I know there are good agents out there and I also know that there are a lot of agents that also give kickbacks.  I am just looking for someone that can help us out, has extensive Seabourn experience and will do a good job.  What is the easiest way for me to research an agent that can fulfill my needs.  We don't live in a large city and don't have great local access to agent.  Thanks in advance for any help on this topic.

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In 2015 we moved from Vancouver to the east coast, our Vancouver agent was fully willing to continue our relationship long distance. We had no issues with our agent but we felt we should support local business and decided to find an agent in our new home. We researched a list of travel outlets that presented as cruise specialists and went on visits to interview a short list of 3. Our key criteria was experience with the premium and luxury lines, people who have traveled and cruised and had relationships with the cruise companies they supported.

Basically we found face to face meetings with good questions prepared in advance you will find someone who is a fit. They pay attention to you when they understand you will be bringing Seabourn business to them. We found a great agent.

LittleRedJohn

You might just ask a prospective agent what they will do for you. My agent has worked hard on Russian and Brazilian visas for us. She was on the telephone to me when my flight from overseas landed many hours late in Chicago causing me to be stranded for the night. She has worked hard on a couple of travel insurance claims for me, and I've gotten appropriate payback from the insurance. She's a Virtuoso agent. You might consider one of those. They tend to be high end. I think the rule against recommending agents here is silly. The internet is supposed to be a free-for-all, with buyer beware. It would be nice to hear what other people think of their agents. LittleRedJohn

I would also appreciate information on how to find the best agents.  We have been using an agent for our last three cruises--and have been generally pleased---but this last time our agent was not that helpful.  I waited and waited for information I needed--and finally reached out to other traveling friends for advice.  They gave the advice---I contacted their resources--and found what I needed.  In the end, it seemed that our agent was only offering extremely high end resources that were not what we wanted and was not listening to us.  We are still with this agent for our current cruise (upcoming in May) but I am reluctant to continue with them going forward.  I expect an agent to listen---and do their best to meet the criteria you outline.  

It is difficult to find a good agent, especially one who deals in luxury cruises. We found ours by asking a fellow passenger on a cruise. There are groups of like minded passengers on other websites and not all have a restriction about naming agents. You might try looking and asking your question there. We have found that our agent doesn’t have to be near where we live to give us excellent service. Whenever I have a question I either e-mail or call and usually get a reply w/i an hour or so.  Good luck in your search.

B&M TAs aren't an option where I live - never have been - so it's always been internet TA or direct booking for me. I do all my own research & planning (which I enjoy) so I really only use a TA to get $ (whether it's rebates, discounts, OBC -whatever) I too found the TA we're using now by asking on cruises and on other websites.....

[I still don't always trust what a TA tells me because I've read enough to know they're human - I read the fine print, I read message boards, I go to consular websites to figure out things like visas, etc]

When you find a good agent, hold on tight and don't let go!  It took me years to find just the right fit. A real person working for you 24/7 (Yes, was stuck at Chicago airport, flight cancelled at 10PM, agency took care of the situation, on the spot.)  I've also received numerous upgrades etc. and an agent that checks the fares daily, and lets you know when the fare drops.

Good luck!  Talk to fellow luxury cruisers!

Thanks for all the tips!  Good to see finding a great agent isn’t just a given. Dan I agree finding someone that does some volume with lulxury lines is important for us and I feel that it would fill some much needed gaps in our existing service. I also agree that having someone who lives close in this day and age isn’t a big deal. 

Thanks again everyone. 

We have used our Virtuoso affliated Travel Agent for many years to travel the world.  We just used her for our first cruise last year and using her again in our two upcoming bookings with Seabourn & Silversea.  As always, we find using her works to our advantage with upgrades, extras ( we were given a complimentary Virtuoso excursion on our Med cruise last May)....it was a great tour with a stunning lunch included.  She had her office in our hometown, but moved because of her husband's transfer to another city.  She handles everything for us via internet and never skips a beat.  Good luck in your search, but consider a Virtuoso agent who goes to all the trade events and works at having face time with representatives of all the cruise lines, tour operators, hotels, etc .....we found that aspect very helpful to us. 

All good advice.  On our upcoming cruise, I will inquire about TAs that others are very happy with.  I will also look into finding a Virtuoso affiliated Travel Agent.  

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