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CELEBRITY XCEL WILL CHANGE THE GAME IN PARADISE

The islands of the Caribbean will never be the same once Celebrity Xcel starts making waves there. Celebrity Xcel does exactly that by excelling into a class all its own, combining the best of our Edge® Series ships with entirely new experiences that change the game all over again. Sailing from Fort Lauderdale on 7-night Eastern and Western Caribbean itineraries, Celebrity Xcel will visit breathtaking destinations, including The Bahamas, Mexico, St. Thomas, St. Maarten, Grand Cayman, and Puerto Plata. 

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FINALLY A SEQUEL AS GOOD AS THE ORIGINAL

This isn't your client's routine getaway. It's having the time of their life, multiple times a day. Because Royal Caribbean is leveling up everything you thought possible from a vacation. Icon of the Seas - now sailing from Miami. Star of the Seas - sailing from Port Canaveral beginning August 2025.

Connect with our Sr. Leaders

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CruisingPower

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REGISTER FOR CRUISINGPOWER

Thank you for your interest in booking cruises through our cruising power booking system. please provide your contact details to complete your registration., agent registration.

By registering for Cruising Power you will gain access to the most up-to-date information on the promotions, offers and information from Celebrity Cruises and Royal Caribbean International Family of companies. Let's get started!

Do you want to register your agency?

If you have an agency that hasn't done business with RCG before, fill out our online application to establish a new business relationship.

PLEASE NOTE: At this time, the New Agency Application is only applicable to the agencies within the United States and Canada. If you agency is outside of the United States or Canada, please contact Celebrity Cruises or Royal Caribbean Cruises International within your respective country to continue with your application.

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Celebrity Travelers is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Celebrity Travelers website and governs data collection and usage. By using the Celebrity Travelers website, you consent to the data practices described in this statement.

Collection of your Personal Information

Celebrity Travelers collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Celebrity Travelers also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Celebrity Travelers. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Celebrity Travelers for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Celebrity Travelers website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Celebrity Travelers public message boards, this information may be collected and used by others. Note: Celebrity Travelers does not read any of your private online communications.

Celebrity Travelers encourages you to review the privacy statements of websites you choose to link from Celebrity Travelers so that you can understand how those websites collect, use and share your information. Celebrity Travelers is not responsible for the privacy statements or other content on websites outside of the Celebrity Travelers and Celebrity Travelers family of websites.

Use of your Personal Information

Celebrity Travelers collects and uses your personal information to operate the Celebrity Travelers website and delivers the services you have requested. Celebrity Travelers also uses your personally identifiable information to inform you of other products or services available from Celebrity Travelers and its affiliates. Celebrity Travelers may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Celebrity Travelers does not sell, rent or lease its customer lists to third parties. Celebrity Travelers may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Celebrity Travelers may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Celebrity Travelers, and they are required to maintain the confidentiality of your information.

Celebrity Travelers does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Celebrity Travelers keeps track of the websites and pages our customers visit within Celebrity Travelers, in order to determine what Celebrity Travelers services are the most popular. This data is used to deliver customized content and advertising within Celebrity Travelers to customers whose behavior indicates that they are interested in a particular subject area.

Celebrity Travelers websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Celebrity Travelers or the site; (b) protect and defend the rights or property of Celebrity Travelers; and, (c) act under exigent circumstances to protect the personal safety of users of Celebrity Travelers, or the public.

Use of Cookies

The Celebrity Travelers website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Celebrity Travelers pages, or register with Celebrity Travelers site or services, a cookie helps Celebrity Travelers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Celebrity Travelers website, the information you previously provided can be retrieved, so you can easily use the Celebrity Travelers features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Celebrity Travelers services or websites you visit.

Security of your Personal Information

Celebrity Travelers secures your personal information from unauthorized access, use or disclosure. Celebrity Travelers secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Celebrity Travelers will occasionally update this Statement of Privacy to reflect company and customer feedback. Celebrity Travelers encourages you to periodically review this Statement to be informed of how Celebrity Travelers is protecting your information.

Contact Information

Celebrity Travelers welcomes your comments regarding this Statement of Privacy. If you believe that Celebrity Travelers has not adhered to this Statement, please contact Celebrity Travelers at [email protected] . We will use commercially reasonable efforts to promptly determine and remedy the problem.

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GET REWARDED -or- USE YOUR WEEKS

Share the magic of your membership and earn rewards by referring your guests to prestige/exotic rewards..

We’ll welcome your referrals royally, and they’ll receive privileges and extra savings during their vacation:

  • Without using your weeks
  • Same Rate – No extra fee for your referrals
  • Complimentary Deposit Protection on Rewards bookings
  • Enjoying all the Exotic benefits
  • Instant $100 Rebate for travel through December 22, 2018.

PLUS, exceptional REWARDS for You up to $1,500!

USE MY WEEKS

Rewards Terms and Conditions

  • Participants must be gainfully employed or retired, married or living together (for at least 24 months), between 30 and 70 years of age and traveling together.
  • The referrals must be pre-enrolled into the Celebrity Travelers Rewards Program so the Celebrity Travelers member can receive the corresponding rewards.
  • All referrals must meet all terms and conditions without exception.
  • To take advantage of this promotion, both spouses must attend and complete a 120 minute guided property tour and presentation of the benefits of the Hotel´s Loyalty Program, Celebrity Travelers.
  • Participants must attend the Presentation on their 2nd or 3rd day of their stay.
  • Participants may reserve a minimum of four (4) nights and a maximum of fourteen (14) nights. Additional nights are available at the Hotel Operator’s published rates.
  • Immediate family (mother, father, daughter and son) do not apply for the Rewards program when travelling WITH the member.
  • Immediate family (mother, father, daughter and son) travel as a Courtesy Tour for the Rewards program when travelling WITHOUT the member.
  • Member relatives (siblings, cousins, aunts, uncles and in laws) travel as a Courtesy Tour for the Rewards program when travelling WITH the member.
  • Upon check-in participants will be required to show an official ID.
  • All Rewards guests must sign a waiver, agreeing to pay the hotel’s published rate for their stay if they fail to attend the Celebrity Travelers sales presentation at the specified time on the designated date.
  • Participants will be required to register with a valid major credit card for all incidentals purchased during their stay.
  • The cost of the vacation may not be absorbed by a third party.
  • The promotion does not apply to pre-existing reservations or friends staying at an Exotic Resort that were not registered prior to their arrival.
  • This vacation offer is a one-time only opportunity per referral. Celebrity Travelers members are not allowed to travel through this program.
  • This offer is not valid for guests that have already attended the Celebrity Travelers presentation in the last 12 months.
  • This promotion is not valid for participants that have already traveled through this program or the Friends in Paradise Program.
  • This offer may not be used in conjunction with any other promotional offer.
  • This program will not be available for groups or weddings. A group is considered to be 3 or more rooms traveling together.

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Frequently Asked

Click here to download a PDF of the FAQs. If you can’t find the answer you are looking for here, you can also check out the Terms & Conditions for more information.

What is Celebrity Rewards?

Celebrity Rewards is a travel agent loyalty program that has been specifically designed to reward you for your sales of Celebrity Cruises. The program enables you to earn points on every Celebrity Cruises booking you make, which can then be redeemed for cash onto a reloadable Celebrity Rewards Mastercard. You will receive points based on the category you book, for every cruise you sell, regardless of the length of the Cruise or sailing date. For bookings made from April 1, 2021, here's what you can earn:

  • The Retreat (Upper Suites) - 1,500 points worth $15
  • The Retreat (Sky/Celebrity Suites) - 1,000  points worth $10
  • AquaClass/ Concierge Class - 750  points worth  $7.50
  • Veranda, Ocean View, Inside - 500  points worth $5

Bookings made prior to April 1, 2021 will be awarded the original points amount of 500 points worth $5 per booking.

Once you hit 2,500 points, you can start to redeem your points on to a reloadable Celebrity Rewards Mastercard, which can be applied for on www.celebrityrewards.com, once you are a registered participant of the Celebrity Rewards program.

How do I enroll in Celebrity Rewards?

Visit www.celebrityrewards.com and select “Join Now” to enroll in the Celebrity Rewards program. Make certain to use your agency booking phone number and your preferred email address for correspondence, so we can send you a link to activate your Celebrity Rewards account. Please note, only approved Travel Agencies who are registered to do business with Celebrity Cruises can participate in this program.

What if my company is not currently set up with Celebrity Cruises?

What if i sell a celebrity cruise under another agency booking phone number within my company, who do i contact if i have a question about my points or anything relating to celebrity rewards, how do i earn points with celebrity rewards.

Once you have enrolled into the Celebrity Rewards program, you are eligible to earn points by making Celebrity Cruises bookings. Bookings are uploaded onto the Celebrity Rewards website each day for the previous day of bookings made.

How do I “Claim” my Bookings?

From the Celebrity Rewards Home page, select the ‘My Bookings’ tab where you will be able to enter your Booking Number. The system will search for that booking and allow you to “claim” your booking(s). Bookings will be available for claiming for up to 90 days after the booking date. If the booking is already within Final Payment, then the booking must be claimed by the time the booking sails. Once a booking is claimed, your Celebrity Rewards Account will automatically update with the relevant points shown as “Pending Points”. Once the booking reaches final payment and the booking is paid in full, your “Pending Points” will transfer to your “Redeemable Points” balance, at which point they will be available for you to redeem onto your reloadable Celebrity Rewards Mastercard. If your booking is already within final payment and final payment has been made when you claim your booking, the points will automatically appear in your “Redeemable Points” balance. In order to claim a booking, the booking phone number used in the reservation must be the same as the one in your Celebrity Rewards Profile.

When do I have to claim my bookings by?

Celebrity Rewards Members must CLAIM their respective bookings within 90 days of making the booking. We will not be able to make exceptions to this rule.

What if claim a booking by mistake and need to unclaim it?

If you claim a booking by mistake on  ​ the ​ ​  MY BOOKINGS page, you will need to contact our Helpdesk Team  ​ via the CONTACT US page, providing  the ​ m with the  booking number and  ​ any relevant ​  details, so that they can unclaim the booking for you. ​ A ny Pending or Redeemable Points   ​ relating to bookings you have claimed in error and have now been unclaimed will be removed from your Account Balance.

When will I be able to view my “Pending Points”?

What are "pending points".

"Pending Points" are points that are held as pending (therefore not able to be immediately redeemed) until the booking has reached final payment and has been paid in full. Once the booking is within final payment and has been paid in full, “Pending Points” will automatically transfer to your “Redeemable Points” balance. If you have claimed points on a booking and the booking cancels, the “Pending Points” awarded for the booking will be reversed, regardless of whether the booking was paid in full.

What are “Redeemable Points”?

“Redeemable Points” are points that are available for you to spend immediately, providing you have enough “Redeemable Points” to exchange for cash (minimum 2,500 points) to be transferred onto your reloadable Celebrity Rewards Mastercard.

What happens to my points if a booking cancels?

If you have claimed points on a booking and the booking subsequently cancels, any “Pending Points”, “Redeemable Points”, or points awarded that you have already spent on rewards for the booking will be reversed, regardless of whether the booking had been paid in full. This may take your Account balance into a minus figure, until more points transfer over to a “Redeemable” status once further claimed bookings have reached final payment and been paid in full. You can view bookings with a “CANCELLED” status at any time on your Account Summary page on www.celebrityrewards.com.

Can I earn points on Group bookings?

Yes, your   Group   bookings   qualify for this program as long as you claim them. Once claimed, the points will show as “Pending Points” until either the   booking   is within 90 days of sailing and is named, or the sailing date has passed, at which stage the points will transfer from "Pending" to "Redeemable Points".  Group   bookings   are available to claim for up to 90 days after the date the   booking   is made.

In order to claim a booking, regardless of whether it is a group booking or an individual booking, the booking phone number used in the reservation must be the same as the one in your Celebrity Rewards Profile.

What type of Groups are eligible?

Do i need to be a celebrity learning graduate to take part in celebrity rewards.

No, you are not required to be a Celebrity Learning Graduate to participate in the Celebrity Rewards program, but there are lots of fantastic benefits to becoming one, from enhanced brand experience, knowledge and confidence when selling Celebrity Cruises to your clients. To access Celebrity Learning you must be logged into www.cruisingpower.com

Select the Training & Benefits tab on the Navigation bar > Select Training & Certification > Select Celebrity Cruises

How can I spend my Redeemable Points?

Once you have 2,500 points to redeem, you can apply for a reloadable Celebrity Rewards Mastercard. Go to the “MY MASTERCARD” page on www.celebrityrewards.com for information on how to apply for, order and activate your personalized Celebrity Rewards Mastercard.

When will I receive my Celebrity Rewards Mastercard?

Once you have applied for the Celebrity Rewards Mastercard through the Celebrity Rewards website, you will receive it within 28 days. The Mastercard will be delivered to the address with which you used as Proof of Address when registering for your Mastercard Account and it will need to be signed for as proof of delivery.

How does my Celebrity Rewards Mastercard work?

Once you have received your Celebrity Rewards Mastercard and have activated it, you will then be able to transfer your “Redeemable Points” balances on to your Mastercard. All “Redeemable Points” transfers can take up to 14 days to appear on your card balance. You can view your current balance and full history of Mastercard transactions and activity at any time on your ‘MY MASTERCARD’ page on www.celebrityrewards.com . Your personal Celebrity Rewards Mastercard will be valid for 2 years from the date of issue. As of March 1, 2019, all transactional and other fees previously associated with the use of the Celebrity Rewards Mastercard no longer apply.

How do I transfer “Redeemable Points” onto my Celebrity Rewards Mastercard?

Each time you want to transfer “Redeemable Points” onto your Mastercard, visit www.celebrityrewards.com and click on “Redeem My Points Now” on the Home Page or click the “MY MASTERCARD” tab at the top of the page and click on the ‘RELOAD my Mastercard now’ box. You will then be taken to a page that displays how many “Redeemable Points” you currently have available to transfer and be shown a drop-down menu with various dollar/denomination amounts and the equivalent number of points you will need to spend in order to transfer the required funds onto your Mastercard. Choose your amount and click “Submit”. You will then see a confirmation page acknowledging your redemption and at any stage, you can check your “Redemptions Summary” under your “Account” tab on the Celebrity Rewards website to view all of the redemptions you have made.

How do I use my Celebrity Rewards Mastercard?

You can use your Celebrity Rewards Mastercard to make payments in exactly the same way you would with any other bank card, whether it’s payments in a store, online or taking money out of the ATM. Just make sure you have the appropriate funds on your Celebrity Rewards Mastercard for the payments you are making. We encourage you to log in to your Mastercard Account regularly to view a history of your card transactions.

Can I combine or share my points with another colleague?

Do my points expire.

Yes, once your points become “Redeemable” they will have a 2 year validity period within which you can spend them, providing you continue to be active in the program, i.e. you are doing point earning activity such as making and claiming bookings. If you have been inactive for 1 year and your “Pending” or “Redeemable Points” balances haven’t changed, your “Redeemable Points” will automatically expire and your Celebrity Rewards Account will be closed.

How do I track my progress?

What do i do if i change jobs and move to another travel agency, what happens to my points if i change jobs and move to another travel agency, what currency will my reloadable celebrity rewards mastercard be paid on.

We pay you in the same currency as your Travel Agency commission.

What are the top tips for setting me off to a great start with Celebrity Rewards?

  • We suggest that you visit and log in to your profile on the Celebrity Rewards website each week and CLAIM your bookings regularly
  • Look out for your monthly “Celebrity Rewards Account Statement” in your email and/or junk folders, since this is a great reminder to CLAIM your bookings
  • Apply for your Reloadable Mastercard as soon as you create a profile, since it takes up to 28 days for your Mastercard to arrive
  • You can start to redeem your points for cash reloads once you have accumulated 2500 (worth $25) points
  • Ask the Celebrity Rewards Helpdesk​ Team any questions you may have using the  CONTACT US​  ​page

Am I responsible for declaring tax on any rewards I receive?

Yes, you are responsible for all taxes owed on any rewards you receive, as we do not declare the rewards you receive through Celebrity Rewards to the tax authorities.

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Celebrity Cruises Travel Agent Resources

the celebrity x logo on a cruise ship in the bahamas

Celebrity Cruises, a Royal Caribbean Group brand, is a medium-sized upscale cruise line that sails a fleet of 13 cruise ships (as of end of 2023) to worldwide destinations, and three small (100 passengers or fewer) ships in the Galapagos. The focus throughout the fleet is on relaxed vacations, superior service, and fine dining.

The line's fleet is divided into three classes: Millennium, Solstice, and Edge Class, with the smaller, older Millennium Class vessels (about 2,000 passengers) offering the most traditional medium-sized cruise ship experience and the newest Edge Class ships (about 3,100 passengers) offering much more choice in terms of dining and entertainment.

Destinations Visited Celebrity Cruises sails all over the world with itineraries visiting ports in Asia, Alaska, the Caribbean and Bahamas, Australia and the South Pacific, Northern Europe and the Mediterranean, Hawaii, South America, Bermuda, New England & Canada, Mexico, and the Panama Canal.

Celebrity Cruises Travel Agent Portal

The Celebrity Cruises travel agent site provides a comprehensive suite of tools and resources to help travel advisors learn about and sell Celebrity cruises. (It is the same travel agent portal – CruisingPower.com – that advisors use for Royal Caribbean International and Silversea Cruises.)

You'll find the following tools and resources on Cruising Power (Celebrity):

  • Cruise Planner
  • Booking tools: Espresso (including group management); Flight Finder; Hotels, Shore & Land Excursions; Future Cruise Credit Redemption
  • Sales & Marketing tools: eQuote; digital brochures and asset library; physical collateral ordering; My Marketing Center
  • FlexPay, giving advisors the ability to pre-schedule up to 10 automatic payments
  • Celebrity Learning educational program
  • Promotions, Offers & Weekly Deals

Celebrity Cruises Travel Agent Training Program Celebrity Learning

Celebrity Cruises travel agent training is available via Celebrity Learning. The program is designed to give advisors insights into Celebrity Cruises and provide practical advice and selling tips for increasing their business with Celebrity.

Courses are organized into various sections on: Celebrity as a brand, how to target and market to the right clientele, maximizing earning potential with upselling, and how to use the Celebrity Groups program, among others.

Celebrity Learning graduates receive CLIA learning credits, access to Celebrity travel agent rates and Celebrity Learning coupons, and are eligible to participate in any of the line's Celebrity Learning at Sea opportunities.

To maintain their Celebrity Learning graduation benefits, advisors must recertify annually.

You can access Celebrity Learning via the Cruising Power travel agent site, under the "Training and Benefits" menu. Use the same Cruising Power agent login you normally use.

In addition to Celebrity Learning, advisors can check out " Celebrity's Seas Today ," which is a webinar-focused series. Advisors can watch live or pre-recorded webinars on specific topics, such as group cruising or deployment announcements.

Celebrity Cruises Travel Agent Rates & Fams Celebrity Cruises travel agent discounts are available on many sailings, but vary based on the occupancy levels of each voyage. Advisors can find out which sailings have agent rates on CruisingPower.com or at TheCelebrityCommitment.com.

Additionally, all graduates of the Celebrity Learning program receive Celebrity Learning coupons, which provide onboard savings.

Celebrity Rewards In addition to standard commissions, Celebrity also offers a Rewards program for individual travel advisors. Via the program, advisors earn points redeemable for cash amounts (2,500 points equals $25) added to a reloadable gift card for every qualifying Celebrity booking they make. Points range from 500 for inside, ocean view and veranda cabin bookings to 1,500 points for Retreat upper suites and all Galapagos suites.

Celebrity Cruises Travel Agent Sales Reps In the Americas, Celebrity Cruises has 58 sales reps throughout the U.S. and Canada.

Celebrity Cruises Travel Agent Marketing Assistance Travel advisors have access to several marketing tools on the Celebrity Cruises travel agent portal. Here advisors can create their own customized and professional flyers and brochures with My Marketing Center; download digital photos, videos logos, brand guidelines, and more from the Celebrity Digital Asset Library; or order physical collateral via nexTouch.

Additionally, via the Marketing Assistance Program (located within Cruising Power), advisers can access more than a dozen interactive modules to learn more about things like search engine optimization and effective email marketing.

More marketing materials, including editable flyers and emails, are available on the Celebrity Cruises travel agent site, TheCelebrityCommitment.com.

Advisors registered with Celebrity also have complimentary access to BranchUp, a Facebook marketing and lead generation tool that provides automated, daily customizable Facebook posts.

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How To Find A Good Travel Agent

By HBDave , March 11, 2022 in Celebrity Cruises

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50+ Club

I've been on numerous cruises over the years with most of them being booked by a Mom and Pop Travel Agency or directly with the Cruise Lines. Now that I'm retired, I'm looking to do numerous cruises in the near future and prefer Celebrity. I'm trying to figure out how to find a good Travel Agent with a working knowledge of Celebrity Cruises. Most of the online travel sites seem to be more of a brokerage firm that routes you to one of there independent agents. It's luck of the draw what you'll end up with. I know TA recommendations are not allowed on Cruise Critic, but is there a site with TA reviews or some other methods to find a good Travel Agent. Any help you can provide would be greatly appreciated. 

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5,000+ Club

I have the same set of questions- I had a TA that I ended up with after booking with her, thinking I was talking to a cruise line rep. She was okay but now has retired. I like being able to do a lot of it myself, but also like the extra benefits of an agent- whether it be OBC or special excursions or what have you.  

3,000+ Club

WestLakeGirl

Perhaps go elsewhere, off Cruise Critic, since not all websites have the same rules

Happy Cruiser 6143

Happy Cruiser 6143

4 minutes ago, WestLakeGirl said: Perhaps go elsewhere, off Cruise Critic, since not all websites have the same rules

Do you have some suggestions of other websites?

The best way I've found is recommendations from other cruising friends.

Like

I have used various TA's in the past and can't find a decent one. Last one I booked gave me the runaround about refunding me for a cancelled cruise for 1 1/2 yrs.. Finally was able to talk to the cruise line direct and got my refund in 2 wks. So much for TA's !

wrk2cruise

It's hard to find one who is the right match for a travelers requirements.   As Linda said it's best to discuss with cruising friends or with people you may meet onboard.  Just remember your requirements may be different than someone else.

Good luck.  A good agent is vital to making your cruise experience good.  Talk to friends. Recommendations are important.  Call and talk to an agent.  An good agent should take time to know you. A short call can be helpful to you and the agent.  Any agent that strictly deals online and will not take a call is to be avoided.  Before contacting a new agent, look at fares on the direct cruise line website and also on the travel agency’s website. Some agents are really knowledgeable. Sadly, some agents are clueless.  

TeeRick

Try using this resource for cruising.

https://cruising.org/en/find-a-travel-agent

Denny01

I agree that the On Line ‘TA’s many times are what I call Booking Agents, not Travel Agents or Travel Advisors, which I think is what you are looking for. Once they got you booked, thats as far as their ‘help’ goes. And Yes, many along with me, have booked on our own, used an 1-800 or On Line, and booked directly with a Line. My advice is the same a most of the above - talk to friends in your area and find a local professional TA. 

My TA has access to ‘deals’ I dont even know exist. When posters complain about how long it takes them to get through to a Cruise Line rep they booked with directly, I just say: “I call my TA and they answer on the 2nd ring”….and they are the ones who have to go through that hassle, especially these last few years with all the cancelations and changes. 

Heck, one time I had to change a cruise to another and I knew I’d lose a few hundred, my TA reminded the Line that I booked with them Many Times and did they really want to stiff me  because I was moving to another date/itinerary? they didn’t charge me. Another time I was flying to NY with a huge storm hitting it - my TA had me set up before our flight from Ireland landed on a flight that got out just prior to the airport closing. 

Enough. Check with friends - see if local TAs are giving talks on cruising and go to a few to see how they work - check with your local Chamber of Commerce……

Good luck and that is a good idea to move to a TA.

Ask questions of a prospective agent. Should be available weekends as well as week days. Should NOT charge change or cancellation fees. I got my very good TA by recommendation from a cruiser acquaintance and by asking questions. 

Jeremiah1212

Talk to people who have similar travel styles. If you really want personal attention you probably need to look into Concierge Travel or Luxury Travel agents. Their services may not be free or without fees if you are wanting them to do a lot of the legwork. The big guys with the discounts are mostly call centers reading from scripts or the website just like you can. You get their pricing but that's it. 

cruzzzinma

1 hour ago, Happy Cruiser 6143 said: Do you have some suggestions of other websites?   The best way I've found is recommendations from other cruising friends.

I agree with Happy Cruiser 6143. Talk to cruise friends. I found my current agent after getting a recommendation from a woman I connected with a roll call. We had a lot time to visit on private excursions in New Zealand.

Cruise Gopher

Cruise Gopher

Agree with others, a good agent will take time to listen to you and ask questions about your likes etc so that they can get a good idea for what to recommend.

The smaller agencies often times are backed by very large Travel Agency conglomerates and so they will have access to groups rates, on board credits, and more.   

Shop around until you find a TA that's good for you.

Thank you everyone for your input. Since I've done many of my bookings on my own in the past directly with the Cruise Lines, I'm pretty good about my upfront research. By the time I call, I already know the ship, itinerary, date, cabin category and cabin number I want. After reading lots of Cruise Critic posts about OBC, incentives or upgrades that a good TA can provide, I thought I should look at my options. It appears that the cruise lines do a pretty good job at price control, so I'm really just looking for the extras a TA can provide. 

Great Review

cachouonacruise

I have been extremely pleased with my TA. She is working for a well known travel agency and has saved me money time and time again.

For example, the TA is big enough to have access to group prices. For some ships and on some cruises, they have rates that are better than what I found on internet. Meanwhile, although I also do my own watch on price drops, she, at times became privy to new sales and allowed me to benefit from them.

Just this week, my final payment was due today, she noticed that the Canadian Government Notification to avoid all cruises was downgraded. She notified me and the outcome is that I saved $900 on travel insurance.

She is very knowledgable, extremely patient to answer my million detailed question and reliable.

To add a cherry on top, I also end up receiving a small OBC amount ($50) for each cruise.   

So, all things considered, her accessibility, her rate watching and her ability to take the time to know me enough to know what kind of deal could be of interest to me and her professionalism, I am sold. Customer for life. 

38 minutes ago, HBDave said: Thank you everyone for your input. Since I've done many of my bookings on my own in the past directly with the Cruise Lines, I'm pretty good about my upfront research. By the time I call, I already know the ship, itinerary, date, cabin category and cabin number I want. After reading lots of Cruise Critic posts about OBC, incentives or upgrades that a good TA can provide, I thought I should look at my options. It appears that the cruise lines do a pretty good job at price control, so I'm really just looking for the extras a TA can provide. 

I always research ship/itinerary, etc., that you do, then I call my TA to ask if they have any specials/group rates.  On a recent booking, I got $500 less on my category than offered by Celebrity.  Also, love the OBC.  

1 hour ago, HBDave said: Thank you everyone for your input. Since I've done many of my bookings on my own in the past directly with the Cruise Lines, I'm pretty good about my upfront research. By the time I call, I already know the ship, itinerary, date, cabin category and cabin number I want.

You are a travel agent’s dream customer! 😁

1 minute ago, Cruise Gopher said: You are a travel agent’s dream customer! 😁

Now if we could only find the dream agent. 

4 hours ago, 5waldos said: Now if we could only find the dream agent. 

25+ Club

About a month or so ago I was in search of the same - a really good TA.

Covid, my bucket list, and possible travel in the post pandemic world made me realize that the best deal should now include the ability to obtain the most responsive personal contact. I enjoy doing my own research and am loyal to Celebrity but was at my wits end after hours upon hours of being on hold with various big box TA only to get through and not get the information I truly needed. Frankly, a gift card a few weeks after the cruise was not worth it!

I looked online for Google reviews and Yelp reviews. I reached out to a few local TA by email to get a feel for their responses. I found a really great local TA this way!!!! I emailed. The response came back to me within 24 hours....because this TA was on a Celebrity cruise at the time with a group booking. He offered to call from the ship. That was not needed so we schedule a time to chat when he was back.

So far I have booked a week cruise with Celebrity and a weekend with Royal. I have received very helpful information about cabins. For the Celebrity week long cruise we are not to final payment yet and he has re-booked twice to get us a better rate (I always thought this was a myth and never happened). 

Thus far I am very happy & comfortable with this professional relationship. 

17 hours ago, Happy Cruiser 6143 said: Do you have some suggestions of other websites?   The best way I've found is recommendations from other cruising friends.

Places like yelp, for a start

bigbenboys

I've had the same TA for over 22 years. She is fantastic. I know she will retire soon. Normally I just email her what I want and boom it is done. She is on vacation with her husband in the Czech Republic for a month. Celebrity just announced Infinity will be in the Med year round. I did a quick look and saw that Infinity was to stop in Casablanca in Dec 2023. Last time I was in Casablanca was 2013. I decided to give a cousin a try. Well, it did not go well. I wanted a S1 suite 6122. I asked did you put a hold on the cabin she said no. I said the S1 are going fast. I ended up with a darn Aqua SS suite 6128 that cost $1000 more. I dont use the spa or the gym. I should have just booked the suite I wanted when I had the chance. lesson learned. I really dont want to be my own TA. Why should I let Celebrity keep the commission.

Jim_Iain

I would have to agree that the best approach would be to ask  for recommendations.   Having said that I had a great TA that went sour after 8 years and I really felt bad about some members that I had referred to her.   I believe she got into financial difficulties due to covid and stopped giving the OBC's that had been committed to at time of booking and would not answer e-mails about it.   My last bookings with her are the b3B I'm leaving on in April  -   she has been very attentive but I really wonder whether she will stiff me again. 

That's another warning,   when you transfer your reservation to an agent they have it for the life of the reservation unless they agree to turn it over to you  or Celebrity intervenes for lack of service.

We may all have a TA we like or prefer, but over time things happen so keep your ears open and be prepared to make a change if needed.  

runningtide

runningtide

I have been very lucky with my TA. A glowing reference 10 years ago from a close friend led me to her. She’s based in Florida, and knows the cruise industry cold. I’ve done countless trips over the years with her and would never consider any other option. But as many have said, always look for solid recommendations. BTW… I did ask her a few weeks ago if I could share her name on another post on CC, and she said her policy is only recommendations to my friends. For what I guess are valid reasons, she doesn’t want her small firm advertised on CC. 

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    Call and talk to an agent. An good agent should take time to know you. A short call can be helpful to you and the agent. Any agent that strictly deals online and will not take a call is to be avoided. Before contacting a new agent, look at fares on the direct cruise line website and also on the travel agency's website.

  23. Celebrity Eclipse Cruise Review by MrToasty

    Sail date: June 02, 2024. Ship: Celebrity Eclipse. Cabin type: Balcony. Cabin number: 7241. Traveled as: Couple. Reviewed: 3 days ago. Our favorite things were meeting new people, seeing Bermuda and having a great experience from Celebrity. 5 out of 5. Embarkation was smooth and fast.

  24. Cruises: Award-Winning Premium Cruise Line

    An industry pioneer for 35 years, each Celebrity vacation offers experiences you won't find anywhere else aboard ships which continue to shatter industry expectations with the highly anticipated Celebrity Xcel arriving Fall 2025. Discover our cruises to the Caribbean, Mediterranean, Alaska & more. Voted best premium Cruise Line 14 years running.

  25. Johnny Depp says he beat out Tom Hanks, Tom Cruise, and Michael Jackson

    Jun 11, 2024, 1:58 PM PDT. Johnny Depp and Winona Ryder in "Edward Scissorhands." 20th Century Fox. Johnny Depp revealed he beat Tom Hanks, Tom Cruise, and Michael Jackson out for the titular role ...

  26. Find a Cruise Travel Advisor

    Domestic Travel Advisor Search. if you'd like to plan your vacation with the advice of a travel advisor professional, we can help you locate a travel advisor near you. Simply enter your five-digit ZIP code (USA) or your postal code (Canada) below. ZIP.