tour of starbucks headquarters

See inside Starbucks headquarters, where coffee trees grow in the office and employees have access to the entire drink menu at all times

• I visited Starbucks Seattle headquarters, which includes a test lab and coffee tasting room.
• Part of the headquarters is set up as a museum of Starbucks' history. 
• Baristas and other workers in the lab developed newly announced updates to how certain drinks will be made. 

While in Seattle for the company's investor day, I visited Starbucks' world headquarters in the city's SoDo neighborhood.

The top of the building has the iconic siren logo.

In case it still wasn't clear, there was also a large sign noting that it was Starbucks outside.

The siren made another appearance on the doors leading into the lobby.

The lobby was set up for visitors to wait in, and reminded me of a Starbucks store with seats, tables, and warm lighting.

The area felt very comfortable and open, with light wood paneling and a plant wall.

The wall had a timeline that marked significant moments in Starbucks history, like the first time CEO Howard Schultz returned to the company, and the launch of the frappuccino.

I was invited upstairs, where there was nearly an entire floor functioning as a museum of Starbucks history.

I could see exactly how the company changed walking through the displays, like the evolution of the siren logo since 1971.

A projector plays old footage of Pike Place Market, where Starbucks first opened, on a loop.

Source: Insider

Another wall is completely covered in an image of the Pike Place Market Starbucks.

A museum-like display behind glass shows some of the most significant pieces of Starbucks history.

A miniature car commemorates the first Starbucks drive-thru in 1994. Drive-thrus are now key to Starbucks' sales, and about 90% of new locations have one.

Another display memorializes the original Starbucks website. Digital presence has become huge for the chain, with mobile orders making up about 25% of sales.

Pieces of Starbucks history are everywhere, like this coffee scale and original bags of coffee beans.

The menu from 1973 is especially interesting, and it shows you could buy a pound of coffee beans for under $2.

At the time, Starbucks sold coffee, tea, and spices, with no beverages available in store.

Part of the museum is dedicated to workers, which Starbucks calls partners.

Starbucks workers are also called green aprons for the uniform that they wear.

Starbucks CEO and founder Howard Schultz has repeatedly said that company meetings and conferences always have two empty chairs, one for the customer and one for the employee, so those are recreated here.

Then, there's a kind of music hall of fame of different artists whose CDs were sold in Starbucks stores.,

Many of the artists also included signed memorabilia.

Then I moved into the areas of the store where employees actually work, like this atrium filled with natural light.

There are living coffee trees in the middle of the atrium.

The trees even produce coffee cherries, which are harvested.

One of the biggest versions of the Starbucks logo sits right next to the coffee plants.

There's a functioning Starbucks staffed with baristas where workers can make pick-up orders.

It has a full seating area while the rest of the store is under construction to open.

Employees order their drinks and pick them up a few minutes later without leaving the office.

All cups are reusable, and can be dropped in these bins around the office after they're used.

There are other coffee elements all throughout the headquarters.

There's a full size coffee roaster open to passersby.

The roaster is part of a room on that floor where baristas learn how to make drinks.

Starbucks corporate workers have access to far more coffee options that most traditional offices.

Kitchens throughout the office have the syrups and flavorings available in Starbucks stores, so workers can remake their favorite order or create a new recipe.

Kitchen refrigerators are also filled with all the milk varieties available in stores, including oat and almond milks.

Then I visited the cupping room, which is located next to rows of tables and cubicles of corporate workers.

In this room, specially-trained Starbucks employees taste as many as 100 cups of coffee per day to ensure they're high quality.

Cuppers follow a specific technique of smelling and tasting coffee before spitting it out into a spittoon.

I also visited the 20,000 square foot Tryer Center, where Starbucks developed and refined the changes to the bar announced at investor day.

There's an entire functional Starbucks in the Tryer Center to test out ideas, where the goal is idea to action in 100 days.

My final stop before leaving was this stuffed purple chair, a replica of the ones that became iconic in Starbucks store design in the 1990s when the chain embraced an identity as a third place.

Source: Starbucks

Do you have a story to share about a retail or restaurant chain? Email this reporter at  [email protected] .

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An Insider‘s Guide to Starbucks Headquarters: Locations, Contact Info, and More

• April 21, 2024
• by Tom Wells

Have you ever wondered what goes on behind the scenes at Starbucks, the world‘s largest coffee chain? With over 33,000 stores in more than 80 countries, Starbucks has become a global phenomenon, and its headquarters in Seattle, Washington, plays a crucial role in the company‘s success. In this post, we‘ll take an in-depth look at Starbucks headquarters, including its location, contact information, and insider tips for visiting.

Where is Starbucks Headquarters Located?

Starbucks headquarters, also known as the Starbucks Center, is located at 2401 Utah Avenue South in the SoDo (South of Downtown) neighborhood of Seattle. The building, which originally served as a Sears warehouse and catalog distribution center, was renovated and has been home to Starbucks since 1993.

The Starbucks Center is a historic landmark in Seattle, featuring a distinctive clock tower that has become an iconic part of the city‘s skyline. The building encompasses over 1.5 million square feet and houses various departments responsible for managing Starbucks‘ global operations.

Contacting Starbucks Headquarters

If you need to get in touch with Starbucks headquarters, there are several ways to do so, depending on the nature of your inquiry:

General Inquiries: For general questions or concerns, you can call the main Starbucks headquarters phone number at 1-206-447-1575 or 1-206-318-6957.

Customer Service: If you have a question or issue related to a specific Starbucks store, product, or your Starbucks Rewards account, contact Starbucks Customer Service at 1-800-782-7282 (1-800-STARBUC) between 5 a.m. and 8 p.m. Pacific Time, 7 days a week.

Media Inquiries: For media-related questions or interview requests, contact the Starbucks Media Relations team at 1-206-318-7100 or email [email protected] .

Mailing Address: If you prefer to send a letter, you can address it to:

Starbucks Customer Relations P.O. Box 3717 Seattle, WA 98124-3717

Social Media: Starbucks maintains an active presence on various social media platforms, including Twitter (@Starbucks), Facebook (@Starbucks), Instagram (@Starbucks), and Pinterest (@Starbucks). Reaching out via social media can be an effective way to get a quick response to your question or concern.

Visiting Starbucks Headquarters

While Starbucks headquarters is not open for public tours, there are still ways for visitors to experience a taste of the Starbucks culture and history:

Starbucks SoDo Reserve: Located on the ground floor of the Starbucks Center, the SoDo Reserve cafe offers an elevated Starbucks experience, featuring rare and exotic coffee offerings, innovative brewing methods, and expert baristas. This location is open to the public and is a must-visit for any coffee enthusiast.

Coffee Gear Store: Also located within the Starbucks Center, on the 8th floor, is the Coffee Gear Store. This unique retail space offers exclusive Starbucks merchandise, such as tote bags, t-shirts, mugs, and more. The store is open to the public, and it‘s a great place to pick up a one-of-a-kind Starbucks souvenir.

Leadership and Ownership

Starbucks is currently led by CEO Kevin Johnson, who took over the role from Howard Schultz in April 2017. Schultz, who served as Starbucks‘ CEO for over 30 years, is widely credited with transforming the company into the global success it is today.

As a publicly-traded company on the New York Stock Exchange (ticker symbol: SBUX), Starbucks is owned by its shareholders. The company‘s board of directors, under the leadership of CEO Kevin Johnson, is responsible for overseeing Starbucks‘ operations and making strategic decisions.

Human Resources and Partner Resources

Starbucks refers to its employees as "partners," and the company‘s Human Resources department, known as Partner Resources, is dedicated to supporting them. Partners can contact Partner Resources for assistance with a wide range of issues, including:

• Personal safety concerns: 1-206-318-5400
• Workplace issues and policies: 1-866-504-7368, Option 5
• Legal and ethics issues: 1-800-611-7792
• Pay and records: 1-866-504-7368
• Benefits: starbucks.com/partners
• Stock and savings: www.starbucks.com/partners

A Brief History of Starbucks‘ Growth

Starbucks was founded in Seattle in 1971 and has since grown into a global coffee powerhouse. Here are some key milestones in the company‘s history:

• 1987: Howard Schultz acquires Starbucks, which at the time had only 17 stores.
• 1992: Starbucks completes its initial public offering (IPO) and begins trading on the NASDAQ stock exchange.
• 1996: Starbucks opens its first international location in Tokyo, Japan.
• 2000: Starbucks introduces its Starbucks Card, a reloadable stored-value card.
• 2008: Starbucks launches the My Starbucks Rewards loyalty program.
• 2010: Starbucks expands its offerings with the acquisition of Tazo Tea Company.
• 2012: Starbucks acquires La Boulange bakery and Evolution Fresh to further expand its food and beverage options.
• 2019: Starbucks opens its 30,000th store globally.

Throughout this impressive growth, Starbucks headquarters has played a vital role in guiding the company‘s strategy, overseeing its operations, and maintaining its unique culture.

Starbucks headquarters, located in the heart of Seattle, is the nerve center of the company‘s global operations. While not open to the public for tours, visitors can still experience a piece of Starbucks history and culture by visiting the SoDo Reserve cafe and the Coffee Gear Store.

Whether you need to contact Starbucks for customer service, media inquiries, or partner resources, this guide provides you with the information you need to reach the right department. By understanding the history, leadership, and operations of Starbucks headquarters, you can gain a deeper appreciation for the company‘s success and its impact on the world of coffee and beyond.

Do you have any personal experiences or stories related to Starbucks headquarters? Share them in the comments below!

Seattle Roastery

We opened our first Starbucks Reserve Roastery in Seattle’s vibrant Capitol Hill neighborhood in December 2014. It is an immersive and dramatic expression of our passion for coffee, located just nine blocks from our original Starbucks® Pike Place store.

SEATTLE ROASTERY DESIGN

Combining the art and craft of coffee in an immersive and thoughtfully designed environment, this one-of-a-kind space features an impressive mix of bars and custom details.

SEATTLE ROASTERY menu

Our passion for craft, innovation and discovery comes to life in an ever-evolving menu of coffee, cocktails and food.

Book an Event or tour at the seattle roastery

A spectacular destination. An ever-changing collection of rare coffees. And a space to bring your event to life in a uniquely memorable way.

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Witness the art, science and theater of coffee craft and artisanal baking. Enjoy thought-provoking, educational offerings in our one-of-a-kind shrine to all things coffee.

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Take a special peek inside the starbucks headquarters in seattle. .

I dropped by the Starbucks headquarters this morning. It’s located at 2401 Utah Avenue South, Seattle, Washington, 98134. I know that I have a few readers curious about going inside, and what there is to see. My visit to the headquarters today was inspired by the new Starbucks (limited time) beverages, the Smoked Butterscotch Latte and Citrus Green Tea Latte , both launching on February 16, 2016. Today was a little different than usual. Starbucks offered me the chance to learn how to make my own drink!

So I arrived at the headquarters (which is often called the Starbucks Support Center, or the “SSC”) at about 10:00 AM on this grey Seattle day:

One of the first things you see as you walk into the actual headquarters is the Starbucks Mission Statement . It is a beautiful thing:

By the way, in order to proceed actually into the headquarters, you will need an escort who works there or, you need to have a badge and be a headquarters employee (or a badged contractor).

Once inside the the headquarters, I headed to Coffee Workshop Nine , which is designed as a coffee training workshop for partners (Starbucks calls their employees ‘partners’).

At one point I nearly ended up with splattered milk all over me. It was like milk spray. It took more than one try to get good foam on a Flat White. That is not easy! I had one round of foam that looked like soap bubbles. Meanwhile, as I was trying to think about the foam, I kept wanting to look at the temperature because I know I want my drink at 140 degrees. It was too much to both look at the temperature and the milk. Having Chad standing right behind me telling me what do helped enormously. I would need a lot more training to be a barista! I better not quit that day job of mine!

In a Facebook group, I got a lot of questions about this experience: One person wanted to know if I got to keep the apron as a souvenir.  Sadly, no. I had to return the apron when I was done. I would have loved my own black apron. One person was confused why or how I was even doing this. I could think of a lot of dynamics that play into this trip, but overwhelming, there’s just one simple reason: I have this blog. You could, arguably, just call it “ blogger outreach .” Starbucks reaches out to various media sites (big or small) in various ways. If you’re Refinery29, you get a pretty big exclusive look at the new drinks ! Of course, the fact that I’m right in Seattle, helps enormously. Makes it easy for me to stop by! So in sum, just call it “blogger outreach.” I got lots of compliments on my flat white! Keep in mind, that was after a few tries and with Chad Moore, an 18-year partner, hovering over me!

After the training on how to make a latte and flat white, we (Erin and I) headed to the Starbucks Honor Wall . I had hoped to find the name of a downtown Seattle ASM, who wears a military spouse apron. At the Starbucks Honor Wall, each military veteran (anyone who has served) and military spouse gets a little round plaque with his or her name on it. Starbucks has a commitment to hire at least 10,000 military veterans (or spouses) by 2018 . It is an incredible sight to see. I feel strongly about the Honor Wall. Every military spouse experiences the rockiness of being moved at a whim with his or her spouse, the unpredictable times that person might be home, and the worry of danger to the active duty military person, and much more. Every veteran, whether he or she signed up for a four-year commitment or served 20 years, signed up with a promise to protect or defend, and the unknown future of whether peace, conflict, or war, and again, much more.

If you do get inside the Starbucks headquarters (reminder, you’ll need an escort), I recommend visiting the Starbucks Honor Wall .

There is an area of the Starbucks Support Center that has framed, historic Starbucks cards , including prototype cards:

Actually, I didn’t get the chance to see the framed cards this trip into the SSC, but it is definitely worth a look, should you have the chance. I have a small collection of Starbucks cards, but there are so many that it’s overwhelming to collect. I’m sure there are a few Starbucks cards at the registers right now that I need to add to my collection! If you want to send me a card, find me via the contact form on this site . (Just kidding!)

Also, if you’re inside the Starbucks headquarters, the Brand Days 2011 Wall of Cups , is well worth a visit:

In 2011, during the time of festivities for the 40th Anniversary of Starbucks, there was a special tour called “Brand Days.” Starbucks used part of their parking garage structure to create a walking tour – kind of like a museum – of the story of the Starbucks brand. The tour featured things like store design from international markets, social media images, concepts of Starbucks sirens that were rejected, and much more. This tour was intended to inspire partners. It was created by Starbucks for partners. Trust me, I felt enormously privileged that I got to do the tour. (I was in a small group of other select customers).

At the end of the tour, there were a bunch of cups with Sharpie pens. Partners were asked to sign a cup. Signing the cup was symbolic of the partner’s pledge and commitment to the brand. By the way, I did not sign a cup, since I’m not a partner. That is the short version of the Brand Days Wall of Cups . (This is also an older photo from an earlier trip to the SSC):

I hope you enjoyed this special peek into the Starbucks Support Center!

Your Starbucks Experience: What you shared.

Butterscotch and Teavana Citrus Green Tea Lattes? Yes Ma'am. But only for a short while.

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Wow! That’s much more intense than the little coffee machine with the visitor mugs by the coffee gear store! Looks so much fun!

Wonderful article. These are my favorites, and I could feel your passion in this one. If you ever plan to retire from that “day job of yours”, I’d say you’d fit in very nicely as a Barista and future Coffee Master!

@Lisa Waller – Hahaha! I’ve thought about that. It could be a very fun job when I’m 65! LOL

Yes, Melody… 🙂 It is my plan to go back in a few years when the kiddos are older. I can’t wait!!

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Our Company

Our Heritage

Our story begins in 1971 along the cobblestone streets of Seattle’s historic Pike Place Market. It was here where Starbucks opened its first store, offering fresh-roasted coffee beans, tea and spices from around the world for our customers to take home. Our name was inspired by the classic tale, “Moby-Dick,” evoking the seafaring tradition of the early coffee traders.

Ten years later, a young New Yorker named Howard Schultz would walk through these doors and become captivated with Starbucks coffee from his first sip. After joining the company in 1982, a different cobblestone road would lead him to another discovery. It was on a trip to Milan in 1983 that Howard first experienced Italy’s coffeehouses, and he returned to Seattle inspired to bring the warmth and artistry of its coffee culture to Starbucks. By 1987, we swapped our brown aprons for green ones and embarked on our next chapter as a coffeehouse.

Starbucks would soon expand to Chicago and Vancouver, Canada and then on to California, Washington, D.C. and New York. By 1996, we would cross the Pacific to open our first store in Japan, followed by Europe in 1998 and China in 1999. Over the next two decades, we would grow to welcome millions of customers each week and become a part of the fabric of tens of thousands of neighborhoods all around the world. In everything we do, we are always dedicated to Our Mission: With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection.

Coffee & Craft

It takes many hands to craft the perfect cup of coffee – from the farmers who tend to the red-ripe coffee cherries, to the master roasters who coax the best from every bean, and to the barista who serves it with care. We are committed to the highest standards of quality and service, embracing our heritage while innovating to create new experiences to savor.

Our Partners

We like to say that we are not in the coffee business serving people, but in the people business serving coffee. Our employees – who we call partners – are at the heart of the Starbucks experience. We are committed to making our partners proud and investing in their health, well-being and success and to creating a culture of belonging where everyone is welcome.

We Believe in the Pursuit of Doing Good

As it has been from the beginning, our purpose goes far beyond profit. We believe Starbucks can, and should, have a positive impact on the communities we serve.

Learn More About Us

Stories & news, company profile, company timeline, ethics & compliance, corporate governance.

Contacting Starbucks Headquarters

Starbucks started in 1971 with a roaster and the desire to sell the best roasted coffee beans and spices on the market. The first store was in Pike Place Market in Seattle. From there, the company spread to more than 60 countries. You would be hard pressed to find a single large town or city that didn’t have a Starbucks store, but none of the stores are franchises as Starbucks headquarters owns and operates all stores.

Starbucks Headquarters Info

The Starbucks headquarters is located in Seattle, Washington. The corporate contact information is not listed openly on the official website, but we were able to find contact information like the address for Starbucks headquarters and a contact phone and email on various websites.

• Address: If you want to write Starbucks headquarters, address your letter to:

Starbucks Headquarters 2401 Utah Ave. S., S-CR1, Seattle, WA 98134

• Phone Number: The phone number for Starbucks headquarters is 1-206-447-1575. We verified the phone number, which was answered by an automated system thanking us for calling the Starbucks Coffee Company. The fax number for the company is 1-206-318-3432.
• Email: Most companies do not offer corporate email addresses, but we find corporate contact forms from time to time. Starbucks headquarters offers neither, but there is a contact form [+] for customers who want to request information from the company. This could be just the contact needed to start a conversation with the corporate office.
• Website: The official website for Starbucks is listed as the website for Starbucks headquarters. The website is tailored to the consumer, but if you click the Investor Relations [+] link at the bottom of the page you will visit the corporate side of the website. There you can find information on the Board of Directors, Senior Officers, business finances and more.

Starbucks Headquarters Executive Team

The two parts of the executive team for Starbucks consists of the Leadership Team and the Board of Directors.

Leadership Team [+]

Kevin Johnson – president and chief executive officer Rosalind (Roz) Brewer – chief operating officer and group president Andy Adams – senior vice president, Store Development Kelly Bengston – senior vice president, chief procurement officer, Global Sourcing Luigi Bonini – senior vice president, Global Product Innovation Brady Brewer – executive vice president, chief marketing officer Martin Brok – president, Starbucks Europe, Middle East and Africa Michelle Burns – senior vice president, Global Coffee & Tea Michael Conway – executive vice president and president, International Licensed Stores Lori Digulla – senior vice president and general manager for Starbucks Canada John Culver – group president, International, Channel Development and Global Coffee & Tea George Dowdie – senior vice president, Global Food Safety, Quality & Regulatory Chris Fallon – senior vice president, Business Technology Tom Ferguson – senior vice president, International Retail Operations Mark Fordham – senior vice president and deputy general counsel, Law & Corporate Affairs Jon Francis – senior vice president, Analytics and Market Research Shannon Garcia – senior vice president, U.S. Operations Jen Frisch – senior vice president, Partner Resources, U.S. Retail, Licensed Stores and Operations Services Sumitro Ghosh – senior vice president, Siren Retail Rachel Gonzalez – executive vice president general counsel and secretary Patrick Grismer – executive vice president and chief financial officer Lucy Lee Helm – executive vice president, chief partner officer Scott Keller – senior vice president, Store Development & Design John Kelly – executive vice president, Public Affairs and Social Impact Janet Landers – senior vice president, Business Technology Angela Lis – senior vice president, Partner Resources, Global Retail Gerri Martin-Flickinger – executive vice president, chief technology officer Holly May – senior vice president, Global Total Rewards & Service Delivery Hans Melotte – executive vice president, Global Supply Chain Takafumi Minaguchi – chief executive officer, Starbucks Japan Duncan Moir – president, Global Channel Development Carl Mount – senior vice president, Logistics & U.S. Retail Supply Chain Denise Nelsen – senior vice president, U.S. Operations Mark Ring – senior vice president, U.S Licensed Stores and Latin America Kyndra Russell – senior vice president, Marketing Matthew Ryan – executive vice president, chief marketing officer Sandra Stark – senior vice president, Product Sara Trilling – senior vice president and president, Starbucks Asia Pacific Leo Tsoi – chief operating officer, Starbucks China Vivek Varma – chief transformation officer Jill Walker – senior vice president, Corporate Financial Services, and chief accounting officer Jeff Wile – senior vice president, Retail and Core Technology Services Rossann Williams – executive vice president, president U.S. company-operated business and Canada Belinda Wong – chairman and chief executive officer, Starbucks China Gina Woods – senior vice president, Public Affairs

Board of Directors [+]

Myron E. Ullman III Mellody Hobson Richard E. Allison, Jr. Rosalind (Roz) G. Brewer Andrew Campion Mary N. Dillon Isabel Ge Mahe Kevin Johnson Jørgen Vig Knudstorp Satya Nadella Joshua Cooper Ramo Clara Shih Javier G. Teruel

Starbucks Headquarters Brands

Starbucks is the main brand of the company.

Resource Links

• Contact Form
• Starbucks Headquarters
• Starbucks Leadership
• Starbucks Board of Directors

Starbucks Headquarters & Corporate Office

Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. As the world’s largest coffeehouse chain, Starbucks is seen to be the main representation of the United States’ second wave of coffee culture. Starbucks uses a network of company-operated stores and licensed stores for selling its products. Apart from these, it uses convenience stores, grocery stores, speciality stores, and warehouse clubs to sell its products. Starbucks’ products are also available on their website.

Corporate Phone Number

1-800-611-1669

Customer Support Phone Number

1-800-782-7282

Headquartered Address

[email protected]

https://www.starbucks.com/

This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Starbucks Address, Corporate Number and more.

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Visiting Starbucks Headquarters

Get ready for this caffeine-fueled adventure with Joel! Many of you have seen Joel holding his beloved cup of Starbucks coffee, and he finally gets the chance to visit the place it all begins! Even better, he gets to interview some Deaf employees, and try the new system called Clover. Check this video out and start your day with a delicious peek into the world of amazing coffee!

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I am Deaf and big fan of Starbucks. This is fascinating to watch, especially with Deaf partners. Keep up good work!

Awesome tour of SSC. I really enjoyed the video tour and Joel seemed to be enjoying himself.

Hello deaf everyone stuckbuck i never seen before deaf in working in Washton i never touch there in washton in stuckbuck deaf. wow taste best stuck buck my favor to black rost coffee make me wake up feel good ask you about cup bag with water and coffee what kind name coffe water with cup i want know about and more deep about stuckbuck coffe taste best kind,

best Kaitlin Lang Deaf

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