2012 journey bluetooth module

[Solved] Dodge Journey Bluetooth Not Working (Simple Fix)

If you’re a Dodge Journey car owner, chances are that you have experienced some trouble with your Bluetooth connections. Whether it be connecting to the vehicle or staying connected, this can be a frustrating issue.

Fortunately, in this article there are several steps that you can take to troubleshoot and hopefully fix issues you may have with your Bluetooth connection in your Dodge Journey.

Why is Dodge Journey Bluetooth Not Working?

The first step is to understand why your Bluetooth connection may not be working. There are a few potential causes, so you must take the time to identify which one applies to you. Common reasons include:

Low Battery

Outdated software, interference from other signals, improper connection setup, faulty device firmware/software updates, bluetooth not activated or enabled on the device, incorrect pin or passcode entered.

• Incorrect Network Settings

The Device is Not Compatible with Bluetooth

Errors with the bluetooth connection, poor connection or signal strength, too far away from the bluetooth device, the device is paired with another device, the vehicle’s infotainment system needed resetting or updating.

The first thing to check is your device’s battery.

Make sure your device has enough power before trying to pair it with your Dodge Journey.

A low battery can prevent the connection from being established in the first place, or it can cause an existing connection to drop out.

Signs: You may see a message on your device that it is running out of battery.

Your device may also take longer than usual to connect or disconnect from other devices, such as headsets or car audio systems.

Solutions: Make sure that the device you’re trying to connect has enough power for a stable Bluetooth connection.

If the battery is low, charge it before attempting to reconnect with your Dodge Journey again. Once it is fully charged, you should be able to establish a connection.

Your device may also be running an outdated version of the software, which can prevent the connection from being established in the first place.

Visit the manufacturer’s website and download any available updates for your device.

Signs: You may notice that your device is displaying an error message or a warning message that it is out of date.

Solutions: To ensure a stable connection with your Dodge Journey, make sure that the software on both devices is up-to-date.

Check for any available updates on your device’s settings page and then attempt to reconnect with your Dodge Journey once the updates have been installed.

• Go to your car settings and select the “Bluetooth” option.
• Select “Update Software”.
• Follow the instructions on the screen to complete the update process.
• After the update is complete, try connecting your device again.

If you are still having issues, try restarting your device or your car’s Bluetooth system.

After troubleshooting, you should be able to successfully connect your device to the Dodge Journey’s Bluetooth system.

Sometimes, interference from other signals can disrupt the Bluetooth connection.

Wireless networks and other Bluetooth devices nearby can block the connection of your Dodge Journey. This interference is especially common in areas where wireless signals are dense, like airports or busy urban streets.

Signs: Your Dodge Journey may experience the following signs of interference: Bluetooth connection drops intermittently, Slow or choppy audio transmission and Inability to connect to other devices.

Solutions: Fortunately, there are measures you can take to reduce this kind of interference and hopefully restore your Bluetooth connection.

To start, try moving away from any electronic devices that might be causing disruption. You can also change the frequency of your Bluetooth connection to a less congested channel.

To avoid this issue, make sure that you are not in an area with a lot of wireless activity. It is also best to turn off any Wi-Fi networks or cellular connections while attempting to connect your device to the Dodge Journey.

If the Bluetooth device is not properly connected to your Dodge Journey, you may experience issues with its connection.

Signs: Improper setup can lead to problems such as slow audio transmission or inability to connect other devices.

Your Dodge Journey might also display the following signs of an improper connection setup – difficulty connecting with other devices, inadequate audio streaming quality and unreliable connection.

Solutions: To fix this, check the connection settings of your Dodge Journey’s Bluetooth device. Make sure that both devices are properly paired and all the necessary settings have been enabled.

Additionally, try toggling the Bluetooth on and off to reset its connection to your vehicle.

It is also possible that the Bluetooth device’s firmware or software has been updated incorrectly, resulting in a faulty connection with your Dodge Journey.

Firmware are programs pre-installed in a device that control how the device functions. While software updates are commonly used to improve the performance of a device, but if an incorrect version is installed, it could lead to connectivity issues.

Signs: Incorrect updates will often lead to errors such as slow audio streaming, inability to connect to other devices and unreliable connections.

Solutions: To fix this issue, you should first update all necessary drivers on your Dodge Journey. Additionally, reset the Bluetooth device’s settings and try again. If this fails, you might need to manually update the firmware/software of your device.

You must always check for updates on both devices before connecting them. This will ensure a more stable connection with better audio streaming quality.

Steps to Update the Software of Dodge Journey Bluetooth:

• Start by connecting the device to your Dodge Journey’s Bluetooth system.
• Go to the device’s settings and locate the ‘Software Update’ option.
• Select ‘Update Software’ and follow the on-screen instructions accordingly.
• Wait for the download to finish before disconnecting the device from your Dodge Journey.
• Now turn off the device and restart it for the new software update to take effect.
• Turn on your Dodge Journey’s Bluetooth again, and make sure that your device is now connected properly.

If the Bluetooth on your device is not enabled or activated, you won’t be able to connect it to the Dodge Journey.

Signs: You will know that Bluetooth is not activated or enabled on your device when you don’t see the Bluetooth icon in your Settings menu.

You should also check whether your device has a version of software that supports Bluetooth connections, as this may affect your ability to connect to the Dodge Journey.

Take Time to Pair Your Device with the Vehicle as it can take several minutes to pair your device with the Dodge Journey, so be sure to give it enough time.

Once you’ve ensured that your device and vehicle are both on and ready to pair, select the “Pair” option from the Bluetooth menu of your device.

You may need to enter a code provided by the vehicle before the process is complete.

To enable or activate Bluetooth on your device, please take the following steps:

• Open “Settings” on your device.
• Select “Bluetooth” in the settings menu.
• Ensure that the Bluetooth feature is toggled ON and visible.
• Go back to the main Settings page and select- “More” to access additional settings.
• Select the option to enable or activate a Bluetooth connection with the vehicle.

You should now be able to connect your device using Bluetooth when in range of the Dodge Journey. Be sure to check that you are within range for it to work properly as this can also affect connection and sound quality.

If the incorrect PIN or passcode is entered when trying to pair your device with the Dodge Journey, it will not be able to connect.

Solutions: To resolve this issue, try deleting and re-pairing your device using the correct code. You can also reset both the vehicle’s Bluetooth connection and that of your device to ensure that the pairing process runs as smoothly as possible.

With a few simple steps, you should now be able to troubleshoot any Bluetooth connection issues with your Dodge Journey.

Incorrect Network SettingsIf incorrect network settings have been applied to your device, it could prevent it from connecting to the Dodge Journey via Bluetooth. To ensure that this isn’t the issue, try resetting the network settings on both your device and vehicle.

To reset the network settings of your device, follow these steps:

• Go to “Settings- Select the option to “Reset Network Settings”
• After resetting your device’s network settings, repeat this process for the vehicle.

This should ensure that all networks associated with your Dodge Journey are properly set up and ready to connect via Bluetooth.

Sometimes, the device you are trying to connect may not be compatible with the Dodge Journey. To avoid any issues arising in this case, always check that your device is Bluetooth-capable and also has the correct version of Bluetooth installed (if applicable).

Solutions: To make sure your device is compatible with the vehicle’s Bluetooth connection, take the following steps:

• Look up the version of Bluetooth your device is compatible with and make sure it matches the version installed on the Dodge Journey.
• If you find that your device is not compatible, try connecting a different device with one that is compatible.

By taking these measures, you can ensure that any incompatibility issues between your device and the Dodge Journey are addressed.

If you have verified that both your device and the Dodge Journey have compatible Bluetooth versions, but the connection still isn’t working, then there may be some errors occurring on the vehicle side of things.

In some cases, you may encounter error codes when attempting to connect your device to the Dodge Journey via Bluetooth. Some common error codes that can appear include ERROR-11, ERROR-14 and ERROR-17.

Each of these error codes is associated with a different issue relating to the Bluetooth connection and needs to be addressed differently to establish a successful connection.

Solutions: To diagnose this issue, try restarting your car and completely disconnecting any other devices from its Bluetooth connection.

Once this is done, try connecting your device again and see if the connection works.

On certain occasions, the connection between your device and the Dodge Journey may be weak or unreliable. This can occur if the vehicle is located too far away from your device, or if there are any obstructions in the way of the signal (e.g. walls or furniture).

Poor connection between devices may be indicated by several symptoms, such as choppy audio playback, music skipping or interruption in streaming.

It can also lead to slow data transfers between the two devices and even disconnection when attempting to make calls.

Solutions: If you encounter any issues with poor signal strength, try moving closer to the car or relocating any obstructing objects to improve the signal strength.

You can also try connecting via an external device such as a Bluetooth dongle or a car phone holder, which may help to provide a more reliable connection.

Sometimes, your Dodge Journey might be too far away from your device for a successful connection. This is especially true if you leave the car outside while attempting to connect your phone.

Signs: The symptom of being too far away will be noticed when you try to connect your device, but it does not appear in the list of available Bluetooth devices on your phone. Additionally, if the connection is successful, it may be unreliable and suffer from poor signal strength.

Solution: To ensure that a successful connection is made, make sure you are within range of the Bluetooth device before attempting to connect.

Your Dodge Journey may be paired with another device, such as a laptop or tablet, and thus unable to pair with a new device.

Signs: This symptom will usually manifest itself when you cannot find your device in the list of available Bluetooth devices on your phone. Additionally, sometimes the connection is successful but episodic and unstable.

Solution: To solve this issue, go to the settings page on your Dodge Journey’s infotainment system and delete any existing pairings before attempting to connect with a new device.

If these solutions do not work for you, try resetting that causes Dodge Journey Bluetooth not to work, The resetting process for your Dodge Journey’s Bluetooth can be done within the infotainment system.

To do this, go to Settings and then navigate to Network & Connectivity. From there, you should see an option that lets you “Forget” any existing pairings. Select that option and then reboot your device before trying to connect again.

If the above solutions do not work, it may be necessary to reset or update your Dodge Journey’s infotainment system. This can often resolve any issues with Bluetooth connectivity.

Signs: This symptom can manifest itself when your device is paired successfully but the connection is unstable or constantly dropping.

Other signs include if the infotainment system takes too long to respond to commands or does not recognize your device altogether.

Solution: To solve this issue, try resetting your vehicle’s infotainment system. You can do this by accessing the Settings page and going to System Updates.

From there, you should see an option that lets you “Check for Updates”. Selecting this will allow you to install any necessary updates and should fix your Bluetooth connection issues.

If these solutions are not successful, try rebooting the infotainment system. This option is also available on the System Updates page. Select “Reboot” and wait for the system to restart before attempting your connection again.

How do you reset the Bluetooth in a Dodge Journey?

If you’re having problems with the Bluetooth in your Dodge Journey, a simple reset may help. Here are the steps on how to do it:

• Start by turning off both your phone and the vehicle’s Bluetooth connection.
• Next, open up the Settings app from your phone and select Bluetooth.
• Then, turn off or disable all Bluetooth devices that are currently connected.
• Finally, restart the vehicle and then your phone, and then try connecting to the Dodge Journey’s Bluetooth system once again.

If this reset doesn’t work, it might be worth taking a look at the user manual for further troubleshooting steps related to your Dodge Journey’s Bluetooth system.

It may be that you need to visit your local dealership for deeper diagnostics and repairs.

In conclusion, If all the troubleshooting tips fail, contact an authorized service center for further assistance and professional evaluation of the issue.

They are well-versed in Dodge vehicles and have the necessary tools to diagnose and repair any issues with your vehicle’s Bluetooth

You can also contact the dealer or manufacturer for assistance if you are unable to find a solution. They may be able to provide further advice and help guide you through the process of getting your Dodge Journey’s Bluetooth working again.

Ultimately, it is important to take the necessary steps to get your device running again to stay safe and connected while driving.

Home » Troubleshooting » Dodge Journey Bluetooth not working – causes and how to fix it

Dodge Journey Bluetooth not working – causes and how to fix it

Dodge Journey allows drivers and passengers to connect their smartphones, stream music, and make hands-free calls via Bluetooth. However, there are instances when the Bluetooth in Journey may encounter issues, leaving users frustrated and disconnected. In this article, we will explore common causes for car Bluetooth problems and provide practical solutions to get it up and running again.

Bluetooth, being one of the most popular wireless technologies, enables drivers to integrate their smartphones seamlessly with the car’s entertainment and communication systems. However, just like any technology, Bluetooth connections can encounter hiccups, leading to issues such as pairing failures, audio interruptions, and dropped connections. Understanding the underlying causes and knowing how to troubleshoot these problems is essential for a smooth and enjoyable driving experience.

1. Bluetooth is disabled

Verify bluetooth is enabled in the smartphone.

Before delving into complex troubleshooting steps, it’s essential to start with the basics. Ensure that Bluetooth is enabled on your iPhone or Android device. For most smartphones, you can access the Bluetooth settings through the quick settings menu or the main settings app. Turn on Bluetooth and keep your smartphone’s Bluetooth screen open as as you connect your phone to the infotainment system of Journey.

Verify Bluetooth is enabled in Journey

The next crucial step is to confirm that Bluetooth is enabled in the infotainment system of your Journey. Access the infotainment system’s settings and navigate to the Bluetooth or phone menu. Make sure it is turned on, and the infotainment system is actively searching for nearby devices.

2. Forget old pairings

If your smartphone has been connected to multiple Bluetooth devices in the past, it might be trying to connect to a previously paired device instead of your Journey infotainment system. To resolve this, go to your smartphone’s Bluetooth settings and look for any previously paired devices. Select “Forget” or “Unpair” for all the listed devices except your car’s infotainment system.

3. Restart Devices

Sometimes, Bluetooth connectivity issues can be resolved by a simple restart. Turn off both your smartphone and the infotainment system of your Journey. Wait for a few seconds and then turn them back on. This process can help clear any temporary glitches that might be affecting the Bluetooth connection.

4. Re-pair your phone

Re-pairing your phone with your Dodge Journey can be an effective solution for resolving persistent Bluetooth connectivity issues. Re-pairing essentially establishes a fresh connection between your smartphone and the car, which can help to clear any underlying glitches or conflicts.

Unpair the Existing Connection

Before re-pairing, you’ll need to remove the existing Bluetooth connection between your smartphone and Journey. This will ensure a clean slate for the re-pairing process.

Follow these general steps to unpair your phone:

• Go to the Bluetooth settings on your smartphone.
• Locate the list of paired devices and find the entry for your car’s infotainment system.
• Tap on the “Forget,” “Unpair,” or “Remove” option next to your car’s entry to disconnect it.
• Now re-connect your phone with the infotainment system via Bluetooth again.

5. Reset network settings

Resetting network settings on your smartphone is another troubleshooting step that can be beneficial in resolving Bluetooth connectivity issues with your Journey. This process resets all network-related settings, including Wi-Fi, cellular data, and Bluetooth configurations, to their default values. Here’s how you can reset network settings on both an iPhone and an Android device.

Reset Network Settings on iPhone:

• Open the Settings app on your iPhone.
• Scroll down and select “General.”
• Scroll to the bottom and tap on “Transfer or Reset iPhone.”
• Tap “Reset” on next screen.
• Choose “Reset Network Settings.”
• You may be prompted to enter your device passcode.
• Confirm the action by selecting “Reset Network Settings” again.
• Your iPhone will restart, and the network settings will be reset to their default values.

Reset Network Settings on Android device:

Specific steps may vary slightly based on the Android version and manufacturer.

• Open the Settings app on your Android device.
• Depending on your device and Android version, look for either “System,” “System & updates,” “System & Reset,” or “General management.”
• Select “Reset” or “Reset options.”
• Choose “Reset Wi-Fi, mobile & Bluetooth.”
• You may be asked to enter your device PIN or pattern.
• Confirm the action by selecting “Reset settings.”
• Your Android device will reset the network settings to their default state.

After resetting the network settings on your smartphone, you will need to reconfigure some network-related settings, such as Wi-Fi passwords and Bluetooth pairings. Make sure to pair your smartphone with the infotainment system of your Journey again and test the Bluetooth connectivity to see if the issue has been resolved.

Keep in mind that while resetting network settings can often fix connectivity issues, it may not always solve the problem, especially if the issue is hardware-related. If Bluetooth problems persist after trying this step, consider exploring other troubleshooting options.

6. Update Firmware and Software

Outdated firmware and software can lead to compatibility issues, resulting in Bluetooth problems. Check your car manufacturer’s website and your smartphone’s settings for available updates. Keeping both devices up-to-date can often resolve Bluetooth connectivity problems.

To update iOS on an iPhone, first, ensure you have a stable internet connection, and then connect your iPhone to a Wi-Fi network. Next, go to “Settings” on your iPhone and tap on “General.” From there, select “Software Update.” Your iPhone will check for the latest iOS update available. If an update is found, tap “Download and Install.” If prompted, enter your passcode.

Make sure your iPhone has enough battery life or keep it plugged in during the update. Once the download is complete, tap “Install” to begin the update process. Your iPhone will restart, and after a short while, the new iOS version will be installed, giving you access to the latest features, improvements, and bug fixes.

7. Factory reset the infotainment system

Performing a factory reset on your Journey infotainment system can be a viable solution to resolve persistent and complex Bluetooth issues that are not resolved through other troubleshooting methods. A factory reset will restore the system to its original settings, potentially clearing any software-related problems that were affecting the Bluetooth functionality. However, it’s important to remember that a factory reset will erase all personalized settings and data, so it should be considered as a last resort after trying other troubleshooting steps.

8. Try any other phone

If you’re experiencing Bluetooth connectivity issues in your Dodge Journey, trying a different phone can be a valuable troubleshooting step to isolate the problem. By connecting a different phone, whether it’s an iPhone or an Android device, you can determine whether the issue lies with your original smartphone or if it’s related to the car’s infotainment system.

Once the pairing process is complete, test the Bluetooth connection with the other phone. Make a hands-free call, play music, and use other Bluetooth functionalities to see if everything works as expected. If the connection works flawlessly with the other phone, it suggests that the issue might be with your original smartphone.

9. Hard reset your Journey

Disconnecting the main 12 volt battery of your Journey for about 15 minutes is another potential solution to resolve certain issues, including Bluetooth connectivity problems in the car’s infotainment system. This process is known as a “hard reset” and can help to clear any temporary glitches or errors that might be affecting various electronic systems in the vehicle, including the infotainment system.

Identify the Negative Terminal

The negative terminal on the battery is marked with a minus (“-“) sign and is usually colored black. Take note of its location.

Disconnect the Negative Terminal

Use a wrench or pliers to loosen and remove the bolt or clamp that secures the negative terminal to the battery post. Once loosened, carefully lift the negative terminal away from the battery post.

Wait for 15 Minutes

After disconnecting the negative terminal, leave the car’s battery disconnected for approximately 15 minutes. This will allow any residual electrical charge to dissipate and ensure a complete reset of the car’s electronic systems.

Reconnect the Negative Terminal

After the 15 minutes have elapsed, reattach the negative terminal to the battery post and tighten the bolt or clamp securely.

Start your Journey

With the battery reconnected, start the engine of your Journey and let it run for a few minutes. During this time, various electronic systems, including the infotainment system, will initialize and reestablish connections.

Test Bluetooth Connectivity

Once the car is running, test the Bluetooth connectivity by pairing your smartphone with the infotainment system of your Journey and using various Bluetooth features to ensure everything works correctly.

Remember that a hard reset by disconnecting the battery should be used as a last resort after trying other troubleshooting steps. While it can help in resolving certain issues, it may also result in the loss of some personalized settings in your Dodge Journey. If the Bluetooth problem persists or if you are unsure about performing a hard reset yourself, it’s best to seek assistance from a qualified mechanic or an authorized dealer to avoid any potential damage to the vehicle’s electrical system.

10. Hardware issue

If you have exhausted all software-related troubleshooting steps and Bluetooth connectivity issues persist with Journey, it is possible that the problem may be related to a hardware issue. Hardware problems can be more challenging to resolve and may require professional inspection and repair. Here are some indications that the issue might be hardware-related:

Persistent Issues

If you have experienced Bluetooth problems consistently, even after trying various software fixes and different smartphones, it could be a sign of a hardware problem.

Inconsistent Connectivity

If the Bluetooth connection frequently drops or becomes unstable, it may be due to hardware-related issues within the Journey infotainment system.

No Devices Detected

If the infotainment system in Journey is unable to detect any Bluetooth devices, including smartphones and other accessories, it might be an indication of hardware failure.

Audio Quality Issues

If you experience distorted or poor audio quality during Bluetooth calls or music playback, it could be due to hardware problems with the Bluetooth module or related components.

If you suspect a hardware issue, it’s best to contact your car’s manufacturer or authorized service center for further assistance. They have the expertise and tools to diagnose and repair hardware problems accurately. Depending on the vehicle’s warranty status and the nature of the issue, the manufacturer may cover the repair costs.

Before seeking professional help, you can also check for any software or firmware updates specific to your car’s infotainment system. Occasionally, manufacturers release updates to address known hardware-related issues, and updating the system might resolve the problem.

Bluetooth connectivity issues between your smartphone and the infotainment system of Dodge Journey can be frustrating, but they are usually easily resolved by following a few troubleshooting steps. Ensuring Bluetooth is enabled on both devices, pairing them correctly, and checking for updates are essential starting points. Restarting or resetting devices can also help establish a stable connection. Remember to stay patient and methodical when troubleshooting, as the solution is often just a few simple steps away.

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The threat intelligence division of S2 Grupo

(Cyber) GRU (VIII): Structure. Unit 74455

April 02, 2019

Apparently, Unit 74455 is linked to operations of disinformation, influence, propaganda … which would reconfirm the broad concept of information warfare of the Russian military doctrine. We have already referred to it repeatedly, and to the mixture of the purely technical field with the psychological field (dezinformatsiya, spetspropaganda, kompromat, etc.).

In fact, the US DIA speaks of the confrontation of Russian information (informatsionnoye protivoborstvo, IPb) as the term used by the Government for the information war conflict, with two major measures: technical, as a classic CNO, and psychological, as the attempt to manipulate the population in favour of Russian interests ([1]), speaking openly of “cyber” PSYOP. The first of these measures would correspond to Unit 26165 and the second to Unit 74455.

There is very little information available in open sources in relation to Unit 74455; its relationship with the technological field can be confirmed with some scientific references (articles and books). For example, in the journal “Information Control and Measurement Systems”, the name of E.E. Nazarov appears, as a scientist and employee of the Military Unit 74455. This identity participated in two articles: “ Algorithm to generate type interference based on the rapid evaluation of signal parameters ” and “ Methods to estimate the errors in the determination of the coordinates of the airborne radar carrier by a spatially distributed RTR system “. Although both titles were translated from Russian using automatic translation systems (thank you, Google) and may not be entirely correct, we can guess that people from this Unit work on topics such as jamming (and anti-jamming) signals; in other words, electronic warfare.

Reference to this Unit is also made, in particular to Mikhail Alekseevich Eremeev as Unit Director and Doctor of Technical Sciences, co-author of several books and scientific articles on cryptography; without knowing whether or not the names and surnames are common, someone with this same identification is also -or has been- a professor in the Department of Special Instruments Technologies of the Moscow Technological University and a member of the Editorial Board of the publication “Proceedings of the A.F. Mozhaisky Military Space Academy “.

The unit is located, as we said before and according to Mueller’s accusation, at number 22 Kirova Street, in the Khimki district, Moscow. It’s based in the building known as “The Tower”, although in some reference – very possibly for administrative purposes, the address of the GRU (the famous “Aquarium”) is quoted directly at 76 Khoroshevskoe. Mueller identifies only three members of the Unit, according to the following organization chart:

Unit 74455 used the information stolen by Unit 26165 for the benefit of Russian interests, according to Mueller’s accusation. In other words, it is in charge of “cyber” psychological operations. According to the nomenclature of the DIA cited above: it handles the information that Unit 26165 steals from its objectives, for which it establishes and maintains a technological infrastructure (profiles in social networks, websites …) with which to exploit this information. For example, this Unit is responsible for the handling of Guccifer 2.0 or DCLeaks sockpuppets using false identities, anonymized connections, start-up and operation of websites, etc.

[1] DIA. Russia Military Power. Building a Military to Support Great Power Aspirations. 2017.

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• Audio, Infotainment Navigation, MyGig, UConnect, etc.

Bluetooth ability lost on 8.4N Radio-Hands free gone as well-Ideas?

By annarbor February 16, 2015 in Audio, Infotainment Navigation, MyGig, UConnect, etc.

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2012 Journey R/T AWD suddenly loses bluetooth and hands-free button ability last week. Yesterday I pulled the battery for 30 mins and completed a Uconnect firmware update via thumbdrive. When I turned the car back on the bluetooth is still gone, cannot make a call or stream music from my phone nor do I have the Bluetooth Icon in my set-up screen. I have Disc, Aux, etc., but NO BLUETOOTH. I drive to the dealer and he advised that $110 is needed to diagnose the issue and probably another $1200 for a radio. I told the dealer that I would return after I did more research. I came home, reflashed the firmware update again and still no bluetooth ability. Any ideas would be greatly appreciated!

-Thanks in advance

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No warranty, I presume? That is a bummer, and a great reason to buy an extended warranty while you can. You may only need to have the car's profile restored - the sales code for the Bluetooth may have somehow become inactive.

There is a separate Bluetooth/hands free modual (at least on the 09there is) so you may not need a new radio. If all was working then suddenly quit, I'd check that next. It behind the glovebox on the passenger side, again on my 09 it is.....

The old style MyGig radios had a separate Uconnect/bluetooth module. I'm not sure if the new radios are that way. When I had my Dealer install the rear view camera as part of my deal, they had taken a lot of the dash apart. I have the 8" screen; there was a silver box which looked like a MyGig, with out the screen. All of the normal MyGig connectors plugged into the back of this box, so it must be the radio. So, maybe the Uconnect/bluetooth modules are still a separate unit. They were a small black plastic box, but I have no idea where it would be if it were still a separate unit. But the connections piggy backed into the radio connectors.

I believe that there IS a separate BT module, but that would not explain the hands free issue... Sounds like they will likely end up replacing the stereo. They don't do much for troubleshooting outside of the modules. If the radio itself is bad they will just replace the whole thing.

I know it is probably too late for you at this point (maybe not though), but as soon as I saw all of the electronics on the DJ in the lot I opted for the lifetime bumper to bumper warranty. better safe than sorry when it comes to these things.

OK, I stumbled across this while Googling something else:

As it happens, the BT module is a separate device - it is connected to the radio on one of the two USB connectors on the back of the radio (one is for the BT module and the other for the USB connection in the console - not sure which of the two goes to which application) and is held in place with a plastic lock. Apparently there is a second connector between the radio and the BT module which also has a locking pin.

If either of these connectors that go to the BT module (or the one in the actual module itself - and I don't know where that is) becomes disconnected or if the BT module itself stops working the radio will think you don't have Bluetooth . . . . if the lock is broken, possibly because someone with Gorilla hands forced the connector apart without properly depressing the release, the connector can work its way out and break the connection.

So, if you've had any work done behind the dash that required pulling the radio or may have disturbed the wiring behind the dash, the connector may have been 'hanging by a hair . . . you can pull the radio module (it is behind the air conditioning controls) and check that out.

• dhh3 and pacsound

Thanks everyone for your input! I have an appointment next week to get it checked out. I will post an update once things are figured out.

• 2 weeks later...

Walt Elliott

I had this same issue with my 2013 Dodge Journey RT. The dealer replaced the bluetooth module ( $376.00) and everything went back to normal. BUT the next day the brake lights would come on and stay on when departing the vehicle, then the check engine light came on as well as the traction light. Back to the dealer we went, they say it was a bad brake pedal sensor causing all the issues now, and since they replaced the bluetooth module and they could have bumped it they wouldn't charge us for labor to put the new sensor in. Cost of sensor ( $15.00) hope it resolves my issues.

• Official Dodge Support

Any update on this?

Walt Elliott,

Have you had the sensor replaced yet? If so, is all working well now?

Dealer replaced the brake light switch and all is working fine now. Its been about a week with no issues.

Good, I'm happy to hear that!

• 1 year later...

Thought that I would follow up to my original post that I made over a year ago. The issues I was having ending up being the result of a faulty Hands Free Module. The HFM has been a nightmare for anyone with the Uconnect system made during that time period. Jeep and Chrysler autos are experiencing the same problem and apparently the only fix is to replace the module at a cost of $650. I had mine installed earlier this month and it has worked flawlessly. Just thought that I would follow up.

• OhareFred , larryl and dhh3

You've been without BT for more than a year? And what about the poster on this thread who says his HFM cost $376?

I'm having the same type of problem on a 2013 Journey SE with the Uconnect 4.3 radio. The Bluetooth module has failed on me twice in a few months and only a power reset by disconnecting the negative battery cable under the hood for a minute or two has cleared the problem both times.

I bought this vehicle used from a reputable dealer in June 2015 and had no trouble for the first few months. The Bluetooth Hands Free system is just a convenience to me, not a vital function, so if it goes out completely I can live without it. A good Bluetooth headset can provide the same function, with the exception of automatically muting the sound system. As for music streaming via Bluetooth, I don't use it. I prefer to hook up my 64gig iPod Touch to the USB port. It's more reliable and gets charged as well.

If the Bluetooth module does completely fail and I decide to replace it I'd rather do it myself, if it isn't a nightmare to replace. Why pay a labor fee if you don't have to? Does anyone here know where the module is located and how much work is involved in replacing it? Until then I may just keep a 15mm socket wrench in the rear storage compartment in case I choose to reset it while I'm away from home. Thanks to all who respond.

I presume you are posting because you have no warranty left? If so. you can find a replacement module from a scrap yard. Any year from 2011 onward can serve as the donor vehicle.

• Spektyr and jkeaton
• 4 weeks later...

I bought the vehicle used so it has no bumper to bumper warranty. The interval between failures seems to be getting shorter. The most recent was 3 days. I've done some research and I'm pretty sure I can replace the module should I choose to. I'm just not sure it's worth the money for a new one and I can't guarantee that a used one won't wind up giving me the same problem. I would love to know exactly what is causing the failure. So far a power reset brings it right back.

Well. it looks like the module has finally gone completely F.U.B.A.R. When I reset it I now get an error that the "Device is Unreachable" even though my iPhone appears to be paired properly. I even re-paired it but still have the same issue. Oh well. Like I said, I don't consider that functionality to be vital and I certainly do not feel inclined to spend $300+ for a replacement module, especially when I'm not entirely sure I won't wind up with the same problem again later on.

Call me crazy. I got a new replacement module from an Ohio dealer on eBay for about $230 and installed it today. It was a bigger pain getting the old one out than putting the new one in. I had to remove the brake pedal assembly. Anyway, I got the new one in and it works, for now at least. The hardware and software dates on the new module are a year newer than the old one so I'm hoping they have the bugs worked out and I won't be going through this again any time soon.

• dhh3 and titrisol

BlindSquirrel

(duly obliging) U crazy.

This is such a common problem, I am not looking forward to the day that my bluetooth module craps out again as it will likely be out of warranty at that time. It will make it a lot more difficult to sell the vehicle privately.

• dhh3 and Spektyr
• 3 weeks later...

So far the new module works flawlessly. Good thing too because my present situation has me using it a lot more frequently. It is very convenient and makes taking calls while driving a whole lot safer.

Oh well, add me to the list of failures... just had this happen and came here looking for a hint. Seems like replacing the module is the way to go?

Anybody else has a solution?

They changed my BT module today because the audio was intermittent, and until now I was able to get it to work by banging on the dash, suggesting a bad connection, though I'd have thought it would be in the wire harness before the module, the 30 or so miles since I got the DJ back today were almost uneventful.  Hopefully changing the module will resolve my issue.  If not, then they can troubleshoot further at FCA's expense. What drove the service visit was a growing looseness in the steering which they seem to have fixed by changing a link somewhere in the steering/suspension on the left side. I did have to go into the settings menu to set the announcements back to brief. It was unsettling to me to have the module treating me like a 2 year old.  Every time I went to make a voice-activated call the system displayed the help menu and once the system initiated the connection, the disembodied voice reminded me of how to hang up after a call.  Very annoying.

On ‎2015‎-‎02‎-‎16 at 5:51 PM, annarbor said: Hi all, 2012 Journey R/T AWD suddenly loses bluetooth and hands-free button ability last week. Yesterday I pulled the battery for 30 mins and completed a Uconnect firmware update via thumbdrive. When I turned the car back on the bluetooth is still gone, cannot make a call or stream music from my phone nor do I have the Bluetooth Icon in my set-up screen. I have Disc, Aux, etc., but NO BLUETOOTH. I drive to the dealer and he advised that $110 is needed to diagnose the issue and probably another $1200 for a radio. I told the dealer that I would return after I did more research. I came home, reflashed the firmware update again and still no bluetooth ability. Any ideas would be greatly appreciated! -Thanks in advance

Save the $110 and skip the radio (which this nice dealer was going to sell you at full retail). Start by pulling the radio out from the dash and reseating the two smaller telephone-like plugs in back - those are the USB connections; one goes to the Bluetooth module and the other to the USB jack in the console - do not exchange their positions, I have no clue what might happen, if anything, but their addresses may be hard coded. If you can get to the BT module (conveniently - NOT - located above the steering column, under the dash and a pain to access) I would try reseating it's connector as well.  If that doesn't work then buy yourself a new (used) Bluetooth module from a scrap yard (check LKQ) for cheap and put it in and continue to drive.

• 2 months later...

The new module I installed crashed today and needed a power reset. I have a bad feeling it might be failing the same way the other one did. I'll keep you all informed about it.

• 3 months later...

RTJourney2012

I have a 2012 Journey RT with the 8.4N radio . I was looking to buy the hands free module  online, but the part s guide said the module  was in the radio , if it has navigation. I believe there is a module  under the dash where one would be. My problem is no hands free phone , it says system  is loading and it just stays there. Anyone replaced the module  for the navigation system ?  Where did you get module ?

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