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Use your Free travel card, it's just the ticket to enjoy more.

Thu, 10 Aug 23

Reserve your seat with your free travel pass

It's just the ticket to enjoy more!

If you have a Free Travel Pass, remember to use it on the Expressway Network. It’s perfect for connecting with friends and family and doing the things you love.   It's just the ticket to enjoy more!  

There's no better way of exploring what Ireland has to offer than with Expressway and our 14 routes nationwide! You can use your free travel card, on board the coach by simply presenting your free travel card to the driver or you have the option to book online at www.expressway.ie to reserve a seat and get priority boarding for only €2 per trip.  

If you don't want to book online that's ok too as we have ticket machines in stations and travel without a booking is more than welcome provided we have space on board. 

So what are you waiting for?   We can't wait to welcome you on board!

Click here to watch our new Free Travel video

irish rail free travel pass booking

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Free travel in Ireland

What is the free travel scheme, how to use free travel, where can i use free travel, how to qualify for free travel, how to apply for free travel, where to apply for free travel, senior smartpass for travelling in northern ireland.

The Free Travel Scheme allows you to travel, free of charge, on public transport and some private bus and ferry services.

Everyone aged 66 and over, living permanently in Ireland, can get the Free Travel Scheme.

People with disabilities and carers aged under 66 may also qualify for Free Travel.

If you qualify for Free Travel and you are married, in a civil partnership or cohabiting, your partner may travel with you for free if you meet certain criteria (see ‘Spouses, civil partners and cohabitants’ below).

If you can’t travel alone for medical reasons, you may get Free Travel for a companion. This allows a person aged over 16 to travel with you for free.

Changes to the Free Travel Scheme in 2024

From 29 July 2024, you will qualify for the Free Travel Scheme if you are aged over 17 and under 66, and:

  • Have never been able to drive due to a disability
  • Have a driving licence and are medically certified as ‘not fit to drive’ for at least 12 months.

While the change won’t take effect until July, you can download and fill in an application form for Free Travel for people medically certified unfit to drive (FTM) (pdf) now.

In this case, your spouse, civil partner, or cohabitant cannot accompany you free of charge when travelling.

If you qualify for Free Travel, your Public Services Card (PSC) will have FT (for Free Travel) in the top left-hand corner. The letter following it shows who can travel for free with you:

  • FT-P - you can travel for free
  • FT+S - your spouse, partner or cohabitant can travel with you for free
  • FT+C - you can have a person (over 16) travel with you for free

You must show or scan your Public Services Card to the travel operator when you are travelling on public transport. Find out more about 'How to use your public services card for free travel' .

Paper travel passes are no longer being issued but you can still use your paper pass, if it is valid.

You can use your Free Travel on most Iarnród Éireann , Bus Éireann , Dublin Bus , DART and Luas Services and on certain private bus and ferry services (pdf) .

Free travel is also available on Dublin Bus Nitelink , Go-Ahead Ireland and TFI (Transport for Ireland) Local Link services .

Free travel does not include some special services such as Dublin Bus AIRLINK services .

You can find a full list of services where you can use Free Travel (pdf) on gov.ie.

There are no restrictions on the times you can use your Free Travel.

Living on the Aran Islands or Tory Island

If you are permanently living on any of the Aran Islands, you may get up to 12 single (or 6 return) air trips each year between the islands and Galway City.

People who live permanently on Tory Island (Co. Donegal) are entitled to 8 (or 4 return) free journeys on the seasonal helicopter service operating between the island and Falcarragh on the mainland.

If your public services card includes free travel for a companion, spouse, partner or cohabitant, they can also travel with you for free on the above services.

Going to Northern Ireland

You may also travel free of charge on certain cross-border services between Ireland and Northern Ireland. But to travel free in Northern Ireland, you must have a Senior Smart Pass – see ‘Senior SmartPass for travelling in Northern Ireland’ below.

To get Free Travel you must be living in Ireland and meet one of the following conditions:

  • You are aged 66 or over
  • You are getting Disability Allowance , Blind Pension , Carer's Allowance or an Invalidity Pension
  • You are blind or visually impaired and meet the medical conditions for Blind Pension
  • You have been getting Incapacity Supplement or Workmen's Compensation with Disablement Pension for at least 12 months
  • You are a specified carer for a person getting Constant Attendance Allowance or Prescribed Relative's Allowance
  • You are getting a social security invalidity payment (or similar payment) from a country covered by EU regulations or from a country with which Ireland has a bilateral social security agreement for at least 12 months

Widow or widower or a surviving civil partner

If you are a widow or widower or a surviving civil partner aged 60 or over, living in Ireland and your late spouse or civil partner had Free Travel, you can get Free Travel, if you are getting one of the following payments:

  • Widow's, Widower's or Surviving Partner's (Contributory) Pension
  • Widow's, Widower's or Surviving Partner's (Non-Contributory) Pension
  • One-Parent Family Payment
  • Widow's, Widower's or Surviving Partner's Pension under the Occupational Injuries Benefit Scheme
  • A similar social security pension or benefit from a country covered by EU regulations or a country with which Ireland has a bilateral social security agreement
  • You are getting an ordinary Garda widow's pension

Spouses, civil partners and cohabitants

If you are entitled to Free Travel and you are married, in a civil partnership or cohabiting, your partner may be able to travel with you for free.

Your spouse, civil partner or cohabitant cannot travel with you for free, if you are under age 66 and getting Free Travel because you are:

  • Getting Carer's Allowance
  • The nominated carer for a person getting Constant Attendance Allowance or Prescribed Relatives Allowance

Your PSC card must have FT-S on it to allow your partner travel with you. To add your spouse, civil partner or cohabitant to your Free Travel - see ‘How to apply for Free Travel’ below.

If you can’t travel alone

If you are unable to travel alone , you can have a person, over 16 years of age, travel with you for free. Your PSC card must have FT-C on it. To add a companion to your Free Travel, see ‘How to apply for Free Travel’ below.

Free travel companion card for children

A child with a visual impairment can get Free Travel for a companion if they are under 18 and they either:

  • Satisfy the blindness condition for a Blind Pension, or
  • Are registered with Vision Ireland or the National League of the Blind of Ireland

The person they travel with (companion) must be age 16 or over.

Work and Free Travel

You can keep your Free Travel for 5 years, if you moved from one of the following disability payments to work:

  • Disability Allowance
  • Invalidity Pension
  • Partial Capacity Benefit (from Invalidity Pension)
  • Disablement Benefit paid along with Incapacity Supplement

You can also keep your Free Travel for 5 years if you transferred from Disability Allowance or Invalidity Pension to a Community Employment , SOLAS or a Back to Work scheme.

If you are aged 66 or over and are getting a State pension, your Public Services Card (PSC) will be issued showing that you have Free Travel automatically.

If you are under 66, you will get Free Travel automatically issued on your PSC if you get one of the following payments:

  • Blind Pension
  • Carer’s Allowance

If you are married or in a civil partnership, your PSC will be issued with FT-S on it. If you are cohabiting, you must fill in Part 1 and 2 of the Free Travel application form FT1 (pdf) .

If you are not getting one of the payments above but you are eligible for Free Travel, you must fill in the Free Travel application form FT1(pdf) and send to the Free Travel Section in the Department of Social Protection.

If you can’t travel alone and need a companion

If you are unable to travel alone, you can apply for Free Travel for a Companion, using either of the following forms:

  • Over 70 Companion pass form (pdf)
  • Under 70 Companion pass form (pdf)

You can get an application form for Free Travel from the Department of Social Protection. The form is also available at your local post office and Citizens Information Centre .

Lost or damaged Free Travel pass or PSC

There are currently 2 types of Free Travel Pass:

  • A paper Free Travel Pass
  • A Public Services Card with Free Travel (with F-T written in the top left-hand corner)

Paper passes are no longer being issued so if you need a replacement for a lost or damaged paper pass, you must undergo SAFE registration and get a Public Services Card .

If your Public Services Card Free Travel is lost, stolen or damaged, you should telephone 0818 837 000 to request a replacement card.

Free Travel

Social Welfare Services College Road Sligo Ireland

If you are 66 or over and have Free Travel, you can travel free of charge on all bus and rail services within Northern Ireland using a Senior SmartPass card.

If you are 66 or over and have Free Travel, you do not need to meet the residency condition in Northern Ireland to apply for a Senior SmartPass card.

How to apply for a Senior SmartPass

To get a Senior SmartPass, you must fill in an application form (FTNI1). You can get this form from your local Intreo Centre or Social Welfare Branch Office. It is not possible to get this form online .

You should not use a photocopy of the form as each form is barcoded. The application form must be filled in with black ink only and returned in person (not posted) to your Intreo Centre or Social Welfare Branch Office.

You must bring each of the following items with your application form to your Intreo Centre or Social Welfare Branch Office:

  • Your Irish Free Travel pass/Public Services Card
  • Proof of your address, (for example, a gas, electricity, phone bill or bank statement)
  • Proof of your identity, (for example, your driving licence, passport or another form of photo identification)
  • A recent passport standard colour photograph

It may take up to 6 weeks to process your application. There is further information on the extension of the Free Travel Scheme .

Travelling with a partner or companion

A spouse, civil partner, cohabitant or companion cannot travel with you for free on public transport within Northern Ireland.

However, your Irish Free Travel allows your spouse, civil partner, cohabitant or companion to travel for free on certain cross-border services between Ireland and Northern Ireland. For example, a cross-border train journey that starts in Ireland and ends in Northern Ireland or vice versa.

Renewing and replacing a Senior SmartPass

Your Senior SmartPass will expire after 5 years.

  • If you have electronically used your card within the last 2 years, you will get a new card automatically in the post from Translink when your card expires.
  • If you have not used your card in the last 2 years, you will be sent a renewal application form to fill in. The renewal form is not the same as a first-time application and you do not need to supply a photograph.
  • If you have never used your card, you will not hear from Translink at all. If you wish to get it renewed, you must contact Translink by email at [email protected] , or telephone 00 44 289 075 9129 or 028 90 66 66 30 and they will send you a renewal application.

If you lose or need to replace your Senior SmartPass for travel in Northern Ireland, you can fill in form (FTNI 2) (pdf) .

Brexit and the Senior SmartPass

On 31 January 2020 the UK exited the EU . Senior SmartPass holders can continue to travel in Northern Ireland on the bus and train.

Related documents

  • Tax-free purchases for non-EU travellers The Retail Export Scheme, allows visitors to Ireland (from outside the European Union) to buy goods in Ireland to take home with them and benefit from tax relief. 2719.1897
  • Customs regulations for travellers to Ireland Find out about the important rules in place regarding customs regulations for people travelling to Ireland. 2622.0417
  • Travelling from Ireland for healthcare in Europe Introduction to the options for Irish residents who want to access healthcare in other countries in Europe. 2551.075

If you have a question about this topic you can contact the Citizens Information Phone Service on 0818 07 4000 (Monday to Friday, 9am to 8pm).

You can also contact your local Citizens Information Centre .

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irish rail free travel pass booking

Free Travel Pass - If you qualify for Free Travel, your Public Services Card (PSC) will have FT (for Free Travel) in the top left-handed corner. Free Travel Pass is valid on all Citylink services. 

The letter following shows who you can take with you:

you can travel for free (Valid for Card Holder Only)

FT + S

your spouse, or civil partner can travel with you for free

FT + C

you can have a person (over 16) travel with you for free

irish rail free travel pass booking

Senior (65+) SmartPass

Northern Ireland Senior (65+) SmartPass is valid on Citylink/GoBus/Eireagle.com services.

irish rail free travel pass booking

When booking your ticket online please do not select the adult fare ticket. Please select the free travel pass option. 

** Free Travel Pass Holders MUST be in possession of their Travel Pass to give to Driver on boarding the Coach.  If you do not have your travel pass with you, you will be charged the applicable fare.**

Citylink is pleased to announce that we accept the Free Travel Pass (FTP) on all routes:

  • Route No. 760 Galway - Dublin Airport
  • Route No. 761 Galway - Dublin City & Airport Express
  • Route No. 712 Limerick - Dublin Airport eireagle
  • Route No. 763 Galway - Dublin Airport Multi-stop Serving Galway, Oranmore, Loughrea, Athlone, Moate, Kinnegad, Kilbeggan, Enfield, Dublin City, Dublin Airport.
  • Route No. 251 Galway - Limerick - Cork - Cork Airport
  • Route No. 923 Galway - Clifden
  • Route No. 721: Castlebar-Dublin Airport
  • Route No. 430: Galway-Ballina
  • Route No. 660: Galway-Dublin City Express
  • Route No. 707: Cork-Dublin City & Airport
  • Route No. 720: Galway - Dublin City & Airport

Passengers with FTP / N.I. SmartPass cards can reserve and guarantee their seat for a specific journey by using our online booking facility or visiting our travel centres. Please note, a fee of €3 per seat is in place for Free Travel Pass tickets on our Multi-Stop routes and €5 per seat on our Express routes. You must carry your Free Travel Pass with you and show it to the Driver on Boarding . If you do not have your travel pass with you, you will be charged the applicable fare. 

To book an FTP ticket online, do not put anything under Adult, Student, Child etc, go straight to FREE TRAVEL PASS and from the dropdown menu. Select 1 if one person travelling or 2 if two persons travelling but must be covered on the same pass. If there are two persons travelling with two separate passes, then you need to make two separate reservations. Enter the 12 digit card number on the back of the FTP card, NOT your PPS number. We strongly recommend passengers reserve their seat in advance, especially when travelling to the airport.     A person must be 16 years or older to accompany a Free Travel Pass holder and only if the FTP card allows . Children accompanying a Free Travel Pass holder must make a seperate reservation on our website at www.citylink.ie. Children up to 14 years old must purchase a child fare and 14+ must purchase a student or standard fare as applicable. Tickets may also be purchased directly from the driver subject to availability.

Please note when boarding the coach you must present your valid FTP card.  

Need help booking your ticket? Watch our handy video tutorial below. 

irish rail free travel pass booking

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Free Rail Travel in Ireland for Tourists

From Yesterday, St. Patrick’s Day, all senior tourists (aged 66 or more) are entitled to travel on the Irish Rail Network completely free of charge.

The scheme, known as the “Golden Trekker” applies to train travel in Ireland  on the Iarnród Éireann (Irish rail) network.

Golden Trekker Tickets take the form of a four-day Trekker ticket, or a sequence of four-day tracker tickets for longer stays, providing senior visitors with unrestricted rail travel within the republic of Ireland.  Each four-day Trekker ticket is worth at least €100 ($140) per person.

The scheme makes Ireland vacations even more affordable for seniors. Any of our selfdrive  Ireland vacation packages can be purchased excluding the rental car and you can get around using your free rail pass and take a bus or taxi to your hotel. Alternatively choose from our list of hotels near Irish train stations  to make that vacation even more convenient.

To get your Golden trekker ticket you must contact your local Tourism Ireland representatives:

For visitors from the USA the process is:

Call Tourism Ireland on 800 SHAMROCK (1-800-7426-7625) at least 48 hours prior to your arrival in Ireland, and provide the following information:

– First and last name – Date of birth – Passport Number – Date you wish your Golden Trekker Pass to commence (each pass is valid for four days. If you intend to travel for longer periods, you have to apply for more than one pass.) – Country of residence – Email address and/or Postal address – Origin of first rail journey

Once you have provided this information, your Tourism Ireland agent will process your application for a Golden Trekker , and a confirmation will be delivered to you in time for your trip to Ireland.

 For visitors from other countries visit www.discoverireland.com for details.

3 Responses to Free Rail Travel in Ireland for Tourists

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I would like to help 2 u.s. citizens to apply for four day free travel in ireland in July 2011. Can you tell how to go about it. Many thanks helen

' src=

From the USA you can call Tourism Ireland on 800 SHAMROCK (1-800-7426-7625) at least 48 hours prior to your arrival in Ireland, and provide the following information:

There are some more details of the info you must provide here from the Irish Government’s Tourism Body. Fáilte Ireland: http://www.failteireland.ie/FailteCorp/media/FailteIreland/documents/Press%20Releases/Note_editor_Free_Rail_Scheme_for_Older_Visitors.pdf

' src=

I would like to apply for the golden trekker pass for the 4 day free rail travel for my husband and me . We apparently are not able to contact the Irish tourist office as the # is for USA citizens only. We live in Manitoba, Canada. Can you advise where we should apply? Thank you , I await your reply. Eileen Baxter

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irish rail free travel pass booking

Irish Rail shut loophole where free travel pass holders were booking seats on multiple trains

IRISH RAIL HAD to shut a loophole where pensioners and other free travel pass holders were reserving seats on multiple trains each day to give themselves flexibility over what service to actually take.

The board of the rail operator was told that some customers were booking “numerous seats for several trains”, which was causing difficulties as some services appeared fully booked even when they were not.

A note said these passengers were doing this to “provide themselves options at no cost” and that the sharp practice needed to be curtailed by reducing the number of seats that were available for reservation on each service.

An internal briefing paper said that during the Covid-19 pandemic, mandatory reservations had been introduced so that Irish Rail could limit the number of passengers on board each train to allow for social distancing.

This had meant that passengers who were not making their bookings online could reserve themselves a “space” on a train at no cost.

The proposal said: “This leads to the possibility of the free seat functionality being abused as customers may be inclined to book capacity they don’t need to ensure travel.”

The paper, prepared by Irish Rail’s head of revenue management, said that on some services up to 40% of seats on a train were being reserved at no cost to the passenger.

It gave an example of one train last November with a capacity of 290 passengers, where already 138 seats had been booked without the person paying anything – and some of them were likely to be phantom reservations.

However, Irish Rail were worried that if they went straight back to pre-Covid rules, there was a risk of adverse “customer feedback and resistance” and that the situation needed to be delicately handled.

The proposal said one possibility would be to offer up to 20% of seats at a reservation cost of €0, but that once this limit was hit, it would be charged at full price or €2.50 across all ticket types.

The loophole of unpaid reservations had been raised with the National Transport Authority and later with the board of Irish Rail at their meeting in February of this year.

The meeting was told unused bookings were “directly impacting on customer experience” but that 25% of seats would continue to be allocated as unreserved on each train.

“The current arrangements reinstate [what was] in place before Covid restrictions,” said the minutes of the board meeting.

An Irish Rail spokesman said: “During Covid-19, we waived the reservation fee for holders of existing tickets, to support the requirement at that time to pre-book Intercity tickets.

“Rather than revert to a fee for all reservations, we have maintained an allocation of free reservations for existing ticket holders (including those travelling with existing open return, [free travel cards], family or season tickets), and then when this allocation is fully booked, all remaining seats can be reserved by existing ticket holders for €2.50 per journey.”

He said reservations were not compulsory for those travelling with open return, free travel cards, family or season tickets, but that the option was there for people who wished to make them.

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irish rail free travel pass booking

Who is eligible for this ticket?

  • Customers in possession of a valid open class ticket

What are the conditions of travel?

Customers who are already in possession of or purchasing on the day of travel a valid standard class ticket(s) such as Family Ticket, Day Return, Open Return, Weekly, Monthly, Annual or InterRail ticket can book on their chosen service by selecting the 'Reservation Only' option in the Passenger selection box. Customers are advised there is limited availability for seat only bookings online.

How do I buy this ticket? 

  • Read our FAQ on how to book a seat only reservation .

Where can I buy this ticket? 

  • You can purchase the ticket  above using our journey planner . Tickets can only be purchased up to 90 days in advance.

Where do I collect the ticket? 

See our  Ticket Collection  section.

  • Free Travel/DSFA Pass Holders

Customers who hold a  Free Travel / DSFA Pass  can book on their chosen service by selecting the  'Free Travel Pass'  option in the Passenger selection box. Customers are advised there is limited availability for Free Travel bookings online.

  • Please see our handy guide on how to book a 'Free Travel Pass' option .
  • You can purchase the ticket  above using our Journey Planner . Tickets can only be purchased up to 90 days in advance.
  • An allocation of bookings on all InterCity services can be reserved online without a fee for 'Free Travel Pass or valid ticket holders'. When this allocation is fully booked, all remaining seats can be reserved by 'Free Travel Pass or valid ticket holders' for €2.50 per journey. 

For more information on Online Tickets please see Ticket Information

There are a limited number of wheelchair accessible spaces on each train, book in advance to avoid disappointment.

passenger-seat icon Travel Pass or Travel Ticket holder

Is an option for customers who are in possession of Free Travel Pass, a valid standard class ticket(s), seasonal ticket(s), Taxsaver ticket(s) or InterRail to book onto a train in standard class. Customers who have a valid standard class ticket but wish to upgrade to First Class should also use this selection. For more information go to Tickets Explained section.

Please select the passenger(s) who require this ticket type

Service Updates

Additional services for upcoming games, pre-booking essential.

Click through for full details, including additional services operating for games

Additional Services to AC/DC, Coldplay and other events!

We recommend that all customers travelling by rail to book InterCity travel online in advance

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Booking a 'Free Travel Pass or Valid Ticket' option

Free travel pass or valid ticket.

A 'Free Travel Pass or valid ticket' allows customers who hold a travel pass or who have a valid ticket to pre-book online.

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What We Know About the Global Microsoft Outage

Airlines to banks to retailers were affected in many countries. Businesses are struggling to recover.

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By Eshe Nelson and Danielle Kaye

Eshe Nelson reported from London and Danielle Kaye from New York.

Across the world, critical businesses and services including airlines, hospitals, train networks and TV stations, were disrupted on Friday by a global tech outage affecting Microsoft users.

In many countries, flights were grounded, workers could not get access to their systems and, in some cases, customers could not make card payments in stores. While some of the problems were resolved within hours, many businesses, websites and airlines continued to struggle to recover.

What happened?

A series of outages rippled across the globe as information displays, login systems and broadcasting networks went dark.

The problem affecting the majority of services was caused by a flawed update by CrowdStrike , an American cybersecurity firm, whose systems are intended to protect users from hackers. Microsoft said on Friday that it was aware of an issue affecting machines running “CrowdStrike Falcon.”

But Microsoft had also said there was an earlier outage affecting U.S. users of Azure, its cloud service system. Some users may have been affected by both. Even as CrowdStrike sent out a fix, some systems were still affected by midday in the United States as businesses needed to make manual updates to their systems to resolve the issue.

George Kurtz, the president and chief executive of CrowdStrike, said on Friday morning that it could take some time for some systems to recover.

irish rail free travel pass booking

How a Software Update Crashed Computers Around the World

Here’s a visual explanation for how a faulty software update crippled machines.

What was affected?

It is more apt to ask what was not affected. Everything from airlines to banks to health care systems in many countries was hit.

In Australia, passengers were stuck in long lines at Sydney airport as information screens went blank, and programming was disrupted at the national broadcaster. Airports in Britain, Germany and Taiwan had long delays at check-ins and flights were delayed or canceled. At an airport in South Korea, handwritten boarding passes were being slowly handed out.

How the airline cancellations rippled around the world (and across time zones)

Share of canceled flights at 25 airports on Friday

irish rail free travel pass booking

50% of flights

Ai r po r t

Bengalu r u K empeg o wda

Dhaka Shahjalal

Minneapolis-Saint P aul

Stuttga r t

Melbou r ne

Be r lin B r anden b urg

London City

Amsterdam Schiphol

Chicago O'Hare

Raleigh−Durham

B r adl e y

Cha r lotte

Reagan National

Philadelphia

1:20 a.m. ET

irish rail free travel pass booking

Flights continued to be disrupted at some U.S. airports into the morning because of the cascading effect of flight delays and cancellations. The Federal Aviation Administration said in a statement that ground stops and delays would be “intermittent” at some airports as airlines grapple with residual technology issues.

The outage affected emergency 911 lines in multiple states, the U.S. Emergency Alert System said on social media — but most if not all of the emergency system problems appeared to be resolving themselves by midmorning.

A few hospitals in Germany said they would cancel elective procedures; and in Britain, some doctors in the National Health Service were unable to gain access to systems. Kaiser Permanente, a medical system that provides care to 12.6 million members in the United States, said all of its hospitals’ systems were affected, and it activated backup systems to keep caring for patients.

At some banks, including JPMorgan Chase, there were delays in processing trades because bankers could not log into their work systems. TD Bank, the 10th largest in the United States, said customers complained that they could not access their online accounts.

But the problems were not uniform. London’s Heathrow Airport said that its flights were still operating. The London Stock Exchange said that it could not publish news updates but the exchange, where trades take place, was working as normal. The auction system at the Norwegian central bank was briefly interrupted, but other major central banks, the European Central Bank and Bank of England, said there was no effect on their systems.

In some cases, issues were resolved relatively quickly. In Ukraine, Sense Bank and the mobile operator Vodafone reported brief problems with their services. At Dubai International Airport, two airlines switched to alternative systems, allowing operations to resume.

Major grocery chains in the United States appeared largely unaffected, with most stores operating as usual. But the world’s biggest logistics companies, including United Parcel Service and FedEx, did report disruptions, causing delivery delays in some regions. A spokesman for UPS said the company’s computer systems in the United States and Europe were affected.

Who’s to blame?

Mr. Kurtz said CrowdStrike took responsibility for the software bug, sent in a system update, that caused the outage. He said in a post on X that Mac and Linux users were not affected.

The incident was not a cyberattack, Mr. Kurtz said, adding that customers remain “fully protected.” But Mr. Kurtz warned on NBC’s “Today” show that the fix could take some time to put in place.

“We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption,” Mr. Kurtz said. Microsoft offered suggestions to users to help resolve the issue, including restoring backup systems.

While CrowdStrike is at fault for the software bug, J.J. Guy, chief executive of cybersecurity company Sevco, said poor resiliency of Microsoft’s operating system is to blame for extent of the damage.

“Bugs happen all the time and are unavoidable, the result of business complexity and technology,” Mr. Guy said. “But this became a catastrophic incident because of the remediation procedures. The resiliency of the operating system was not sufficient to mitigate the risk of that.”

Microsoft did not immediately respond to requests for comment on its operating system. The company’s chief executive, Satya Nadella, said in a post on X that Microsoft is working with CrowdStrike to offer customers technical guidance and bring systems back online.

Eshe Nelson is a reporter based in London, covering economics and business news for The New York Times. More about Eshe Nelson

Danielle Kaye is a business reporter and a 2024 David Carr Fellow, a program for journalists early in their careers. More about Danielle Kaye

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COMMENTS

  1. Booking a 'Free Travel Pass or Valid Ticket' option

    Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date (s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student. Step 2 - To book, select 'Free Travel Pass or Valid Ticket holders' a pop-up will appear on your screen (see images below).

  2. I have a free travel pass, how do I book a seat?

    Free Travel Pass holders wishing to book a ticket should select the option "Free Travel Pass or Valid Ticket" to book on to a train. Upcoming Line Improvement Works Engineering works are taking place between Grand Canal Dock and Bray on Saturday 20th July.

  3. How do I book a seat only reservation? (Free Travel Pass)

    Travelling by Train. Tickets. Booking Online. At the Station. Policies. How do I book a seat only reservation? (Free Travel Pass) Free Travel Pass holders wishing to book a ticket should select the option "Free Travel Pass or Valid Ticket" to book on to a train. Print Back to top.

  4. gov

    The Free Travel Scheme allows you to travel, free of charge, on all public transport owned by the State. This includes bus, rail, Local Link and the Luas, with some exceptions. Free travel is also available on some services operated by private bus and ferry transport operators. If you would like to find out if a transport operator accepts Free ...

  5. Use your free travel pass

    You can use your free travel card, on board the coach by simply presenting your free travel card to the driver or you have the option to book online at www.expressway.ie to reserve a seat and get priority boarding for only €2 per trip. If you don't want to book online that's ok too as we have ticket machines in stations and travel without a ...

  6. Free travel in Ireland

    The Free Travel Scheme allows you to travel, free of charge, on public transport and some private bus and ferry services. Everyone aged 66 and over, living permanently in Ireland, can get the Free Travel Scheme. People with disabilities and carers aged under 66 may also qualify for Free Travel. If you qualify for Free Travel and you are married ...

  7. gov

    Before using Irish Rail services, you must present your Free Travel Paper Pass at the ticket booking desk in the train station of departure, to obtain a free rail ticket. If undertaking a day return journey only, you will be issued with a Day Return ticket.

  8. Free Travel Pass

    About the Free Travel Pass. The Free Travel Pass allows holders to travel free of charge on public transport services in Ireland including Bus Éireann, Dublin Bus, Go-Ahead Ireland, Iarnród Éireann, Luas, TFI Local Link and Kilkenny Services operated by City Direct. The Free Travel Pass is also accepted by many commercial bus services. You ...

  9. gov

    Rail services. You must show your Free Travel Paper Pass at the ticket booking desk in the train station and you will be given a free rail ticket. If you are making your return journey on the same day, you will get a Day Return ticket. In all other cases, you will get a Single Journey ticket. You will have to get another Single Journey ticket ...

  10. Irish 18-year-olds can apply for free interrail tickets to travel

    APPLICATIONS WILL OPEN this morning for Irish 18-year-olds to apply for a free travel pass to explore the countries in the European Union. ... Almost 70 000 young people have been awarded a travel ...

  11. Frequently Asked Questions

    For information on what a Free Travel Pass is go to the Department of Social Protection website, contact your local Social Welfare Office or Call their Information Line at 1890 500 000 (from the Republic of Ireland only) or 00353 71 915 7100 (from Northern Ireland or overseas). All free travel passes are issued by the Department of Social ...

  12. Free Travel Pass

    To book an FTP ticket online, do not put anything under Adult, Student, Child etc, go straight to FREE TRAVEL PASS and from the dropdown menu. Select 1 if one person travelling or 2 if two persons travelling but must be covered on the same pass. If there are two persons travelling with two separate passes, then you need to make two separate ...

  13. Free Rail Travel in Ireland for Tourists

    From Yesterday, St. Patrick's Day, all senior tourists (aged 66 or more) are entitled to travel on the Irish Rail Network completely free of charge. The scheme, known as the "Golden Trekker" applies to train travel in Ireland on the Iarnród Éireann (Irish rail) network. Golden Trekker Tickets take the form of a four-day Trekker ticket, or a.

  14. Rail Tickets Explained

    Cancellations or Amendments. Download QR Ticket (s) - Amendments or cancellations are allowed online for free up to 60 minutes in advance of the outward journey. Amendments or cancellations cannot be made after any QR code in the booking has been validated, ie scanned at a validator in a station or by a staff member onboard a service.

  15. Irish Rail shut loophole where free travel pass holders were booking

    3.06pm, 1 Sep 2023. 70.6k. 85. IRISH RAIL HAD to shut a loophole where pensioners and other free travel pass holders were reserving seats on multiple trains each day to give themselves flexibility ...

  16. Irish Rail Train Fare Info

    For more information visit leapcard.ie.. The Free Travel Pass is valid on all services and under 5's can travel for free. Visit Taxsaver.ie for information on monthly and annual tickets.. For more information on fares, please visit the Iarnród Éireann Irish Rail website.

  17. Ireland Rail Passes and Train Tips from Rick Steves

    All orders for passes and tickets are fulfilled by Rail Europe (not by Rick Steves' Europe). For customer-service questions, contact them online (or call 800 622 8600, but expect long waits and periods of unavailability at the call desk) — and keep in mind that refund options are fairly limited.

  18. Guide to Buying Rail Tickets Online

    Step by Step guide to booking online; Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date (s). Select the number of each ticket type you require and click 'Go'. Please remember that all tickets come with reserved seating where available.

  19. Seems irish rail are charging for free travel passes now

    Seems irish rail are charging for free travel passes now I tried booking tickets for my parents who are both in their 80s and irish rail wanted €5 for the tickets, but my father's debit card and credit card and my debit card were all refused ... So if your charged for a reservation, it means the allocated free slots for that service have been ...

  20. Booking a Free travel Pass ticket with Irish Rail

    Irish Rail have introduced a new charge under the radar for "free travel". Only a limited number of seats can now be reserved online for free, and when these seats are booked, all remaining seats are charged at €2.50 per leg of the journey i.e. a return trip in €5. Irish Rail say the system was being abused by people booking multiple trains ...

  21. How to travel on the train with a free travel pass

    Posts: 577. Just to clarify the rules: you do have to get a ticket at the booking office for an Irish Rail journey (just show your card). If, for some reason, it is closed (it can happen on weekends at some stations, for example), just go through the gates, show your card at the other end and there'll be no problem.

  22. Leap Card for Rail Travel

    TFI Leap Card customers can transfer between most DART, Commuter Rail, Dublin Bus, Luas, and Go-Ahead Ireland services in the Dublin area at no additional cost for 90 minutes. That's an Adult Fare from €2; Young Adult or Student from €1 and a Child at just 65c on the appropriate TFI Leap Card. Please visit our TFI 90 min fare page for ...

  23. Ireland rail travel information

    Is an option for customers who are in possession of Free Travel Pass, a valid standard class ticket(s), seasonal ticket(s), Taxsaver ticket(s) or InterRail to book onto a train in standard class. Customers who have a valid standard class ticket but wish to upgrade to First Class should also use this selection.

  24. What We Know About the Global Microsoft Outage

    Across the world, critical businesses and services including airlines, hospitals, train networks and TV stations, were disrupted on Friday by a global tech outage affecting Microsoft users.