althams travel services head office

Althams Travel Services Limited

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ALTHAMS TRAVEL SERVICES LIMITED

Company number 00042478

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Althams Travel Services Limited   Reviews

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Reviews 4.2.

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Just to say that our holiday in Majorca…

Just to say that our holiday in Majorca was fab. Hotel Illa D’or was amazing as ever. The staff there were wonderful. Thanks Ruth at Althams for all your help - definitely a 5 star service!

Date of experience : 11 June 2024

Reply from Althams Travel Services Limited

Thank you for your lovely comments. We're so happy to hear that you are satisfied with the service received from Ruth. We hope you have a fabulous holiday! Thank you for booking with Althams Travel and we hope to hear from you again soon.

Ruth Whittlestone at Althams Travel…

Ruth Whittlestone at Althams Travel fantastic rep, listened to what we wanted and went above and beyond and the result was a fantastic holiday and will definitely be booking with her again.

Date of experience : 19 June 2024

Avoid Yeadon office, the reviews don't apply to them. Extremely disappointing.

Well I expected better from Althams, and I have been very let down by them. In a nutshell, I booked a break with a friend a few months ago and was not told that we would lose the deposit. I did not receive any documents which told me this - not even the full booking conditions. Unfortunately the break had to be cancelled. I went into the Yeadon store and was told we would lose the deposit but without any explanation - just told that they could actually charge us a further £50 but chose not to! And said that repeatedly when I asked to be shown where it stated the deposit would be lost. I was then shown a document which did not even mention forfeiture of deposits at all, with the feeble 'excuse' that this document explained the loss of deposit. Then some woman in the corner started chipping in, nothing at all to do with her - and I had to politely ask if it was okay for me to just deal with the woman I was dealing with! I did of course take this up with regional managers who basically refused anything at all, no refund, no gesture of goodwill, nothing. When I told them this was unacceptable, I was ignored. I see that Althams are highly rated but assume that must be a different office, it can't be Yeadon - the staff are useless. I will not be letting this go until I get a fair response. Avoid. Update - once again Althams have ignored the issues here - which are that they scammed me by not advising me of the retention of deposits snd did not supply me with the dicumentation explaining this. To tell me after I am forced to cancel is unacceptable. I reiterate - AVOID.

Date of experience : 01 June 2024

We are truly sorry to hear that you were dissatisfied with the service you received, and we regret that you felt compelled to leave such a negative review. We understand your concerns regarding the non-refundable deposit. Deposits are paid to secure a booking and, unfortunately, they are non-refundable. However, please note that any part payments made after the initial deposit and before the final balance payment, typically 10-12 weeks prior to departure, are generally fully refundable. Once a deposit is made to us, it is immediately forwarded to the tour operator with whom your contract is held. The tour operator, not the travel agency, is responsible for the non-refundable nature of the deposit. This policy is beyond our control and is confirmed in the booking conditions you were referred to and signed at the time of booking. We hope this explanation clarifies the situation.

Lynsey and staff at the Horsforth…

Lynsey and staff at the Horsforth branch had always been very friendly and helpful whenever we enquired about any holiday destination. All we need to do is decide where to go. They will sort out everything from booking to checking in and print out relevant documents. We would definitely recommend them.

Date of experience : 14 April 2024

Thank you for your lovely comments. We're so happy to hear that are satisfied with the service received from our Horsforth branch. We hope you have a fabulous holiday! Thank you for booking with Althams Travel and we hope to hear from you again soon.

Excellent Service

Having told ourselves we did not need a travel agent for a routine Package holiday we called at Althams in Otley for some advice on a holiday in Kefalonia. We received a warm welcome from Karhryn the manager whose help and advice was invaluable so we booked there and then! Just helpful advice and no hard sell guided us to exactly what we wanted. She also sorted out a future more complex trip for us. If you need any help with holiday planning without any unwanted sales pressure call in at this branch.

Date of experience : 15 February 2024

Thank you for your lovely comments. We're so happy to hear that are satisfied with the service received from our Otley branch. We hope you had a fabulous holiday. Thank you for booking with Althams Travel and we hope to hear from you again soon. Kind regards, Althams Travel.

Big shout out to Ruth Whittlestone what…

Big shout out to Ruth Whittlestone what a professional friendly personable lady she is. Found just what I was looking for in a holiday for myself and family took the time to listen came back with several choices. Cant thank you enough Ruth. An absolute credit to Althams. Because of you my first port of call booking future holidays will be Althams. Thank you so much. Maureen Johnson and family.

Date of experience : 18 March 2024

Thank you for your lovely comments. We're so happy to hear that are satisfied with the service received from Ruth. We hope you have a fabulous holiday! Thank you for booking with Althams Travel and we hope to hear from you again soon.

Excellent service at the otley branch

Excellent service at the otley branch. They went above and beyond helping me with my holiday, I didn’t know where I wanted to go but they gave me amazing advice. They booked everything for me even my airport parking thank you so much. Highly recommend x

Date of experience : 06 January 2024

We are happy to hear that you are satisfied with the service you received from our Otley branch. We will pass your kind comments on to the team. Thank you for booking with Althams Travel and we hope to see you again soon Kind regards, Althams Travel.

Excellent Customer Service

Excellent Customer Service The team at the Brigg branch have been brilliant. They have helped us with everything from a big family holiday with a disabled guest through to a romantic break in Rome. We can't recommend them highly enough, we look forward to using them again soon.

Date of experience : 20 October 2022

Chan family

I recently had the pleasure of booking a holiday with Ruth Whittlestone at Althams travel and I must say, it was one of the best decisions I've made. From the moment we contact Ruth, she was professional, attentive and went above and beyond to plan our dream holiday. Everything was organised to perfection and ran like clockwork, making our trip stress-free and enjoyable. the destinations of Hong Kong and Thailand were absolutely amazing, and we have Ruth to thank for curating such a memorable experience. Her attention to detail and personal touch made all the difference. I cannot thank Ruth enough for all the hared work she put into planning our holiday, and I will definitely be using her services again in the future. I highly recommend Ruth and Althams travel for anyone looking to plan their next adventure. Thank you, Ruth, for the holiday of a lifetime!

Date of experience : 19 January 2024

Thank you for your lovely comments. We're glad you had an enjoyable trip and that you are satisfied with the service received from Ruth. Thank you for booking with Althams Travel and we hope to hear from you again soon. Kind regards, Althams Travel.

You will not be disappointed using this travel agency

I would high recommend using this Denton travel agency so much because they go above and beyond !! to help and to give you the right advice...I lovely lady called Sally help to ease my worries and anxiety about me travelling to Australia on my own ..I just can't thank sally enough for everything she has done for me today ..all of the staff are lovely and so friendly and willing to do their very best for you . I'm looking forward to spending time with my family in Australia and hopefully in getting my permanent visa..wish me luck 🙂

Date of experience : 03 January 2024

That's great to hear that you are satisfied with the service you received when booking your solo trip to Australia. We thank you for booking with us and wish you all the best for your future in Australia kind regards, Althams Travel.

I have just returned from a cruise booked in the Otley branch, my husband has special health requirements and the staff organised full assistance throughout and ensured that the whole holiday ran smoothly. 100% recommend

Date of experience : 05 December 2023

Thank you for your lovely comments we will pass this on to our Otley branch. Thank you for booking with Althams Travel kind regards, Althams Travel.

Amazing friendly service

I always book my holidays with the ladies in the Otley branch. They are always so helpful and knowledgeable to find me the perfect break! Wouldn't go anywhere else, thank you so much x

Date of experience : 01 December 2023

Thank you for your lovely comments & continued loyalty. We will pass this on to our Otley branch. Thank you for booking with Althams Travel kind regards, Althams Travel.

Would definitely recommend!!!

The lady I did my booking with was very helpful and attentive to my needs, she showed me any deals that worked with my budget as well as an appropriate hotel and travel for my holiday.

Date of experience : 22 September 2023

Thank you for your lovely comments and thank you for trusting us to book your holiday. We hope to see you again soon kind regards, Althams Travel.

Booked my family holiday with the Colne…

Booked my family holiday with the Colne branch. Excellent help from start to finish, great customer service and would definitely book with them again!

Date of experience : 03 July 2023

Thank you Emily for your lovely comments. We will pass this on to our Colne branch. Kind regards, Althams Travel.

great from start to finish

We have just returned from a fantastic 10 day vacation which we booked with Sharon at the Ramsbottom office she was very professional and knowledgeable of our requirements. I would definitely use Sharon again and have no problem recommending Althams at Ramsbottom

Date of experience : 20 September 2023

Thank you for your lovely comments and thank you for booking with us kind regards, Althams Travel.

Used althams for a few years now

Used althams for a few years now , and I find it so easy to get sorted with a holiday . Me and my daughter are always pleased .The staff are very friendly and go out of there way to help .

Date of experience : 05 August 2023

Thank you for your lovely comments Nigel. Thank you for booking with us kind regards, Althams Travel.

Do not book with this company

DO NOT BOOK WITH THIS COMPANY. THE OTLEY OFFICE IS RUN BY PEOPLE THAT FIND IT FUNNY WHEN SOMEONE HAS A ROAD TRAFFIC ACCIDENT. THE MANAGER OF THE OTLEY BRANCH WENT OUT OF HER WAY TO TREAT US BAD To give context - Myself and my partner were parked just along from this store. We are both disabled badge holders. Whilst stationary, a heavy goods vehicle crashed into the side of our car. The manager of Althams who’s initials are K.A then felt it appropriate to come out and shout at us about how we shouldn’t even be parked there as it says keep clear. We were actually parked behind the keep clear and weren’t blocking and entries / exits. Althams are also not in charge of policing the roads, they’re there to sell holidays. When I asked what negative impact we were having on their business, they couldn’t answer because they knew they were in the wrong. A shop keeper a couple of doors down made us aware that he’d had his car hit in that spot 4 times and that each time, Althams staff were rude and nasty to him. It doesn’t set a good example for your company when you have a bunch of 50 odd year old women all belittling and berating people in the street over something that doesn’t concern them or their business. I’m sure it isn’t in their contact of employment to police the traffic and to try and tell disabled badge holders where they can and can not park. A lot of disabilities are hidden and the way these women spoke to us and treated us had a bad impact on us. We were clearly shook up and yet this was the moment all 3 shop workers of Althams thought it appropriate to laugh loudly in our faces & belittle us because in their opinion we shouldn’t have been there. I admit it got my back up and sue to the sheer embarrassment, the stress they caused, the humiliation and the upset, I did start shouting back at them. They then tried to turn it all on us. We were the victims of an RTA and yet they couldn’t even ask if we were ok or were hurt. We’d like to thank the businesses either side of Althams who were very kind, empathetic, made sure we were ok and offered help. SHAME ON ALTHAMS STAFF. I will not recommend them.

Date of experience : 13 June 2023

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Savvino-storozhevsky monastery and museum.

Zvenigorod's most famous sight is the Savvino-Storozhevsky Monastery, which was founded in 1398 by the monk Savva from the Troitse-Sergieva Lavra, at the invitation and with the support of Prince Yury Dmitrievich of Zvenigorod. Savva was later canonised as St Sabbas (Savva) of Storozhev. The monastery late flourished under the reign of Tsar Alexis, who chose the monastery as his family church and often went on pilgrimage there and made lots of donations to it. Most of the monastery’s buildings date from this time. The monastery is heavily fortified with thick walls and six towers, the most impressive of which is the Krasny Tower which also serves as the eastern entrance. The monastery was closed in 1918 and only reopened in 1995. In 1998 Patriarch Alexius II took part in a service to return the relics of St Sabbas to the monastery. Today the monastery has the status of a stauropegic monastery, which is second in status to a lavra. In addition to being a working monastery, it also holds the Zvenigorod Historical, Architectural and Art Museum.

Belfry and Neighbouring Churches

Located near the main entrance is the monastery's belfry which is perhaps the calling card of the monastery due to its uniqueness. It was built in the 1650s and the St Sergius of Radonezh’s Church was opened on the middle tier in the mid-17th century, although it was originally dedicated to the Trinity. The belfry's 35-tonne Great Bladgovestny Bell fell in 1941 and was only restored and returned in 2003. Attached to the belfry is a large refectory and the Transfiguration Church, both of which were built on the orders of Tsar Alexis in the 1650s.  

To the left of the belfry is another, smaller, refectory which is attached to the Trinity Gate-Church, which was also constructed in the 1650s on the orders of Tsar Alexis who made it his own family church. The church is elaborately decorated with colourful trims and underneath the archway is a beautiful 19th century fresco.

Nativity of Virgin Mary Cathedral

The Nativity of Virgin Mary Cathedral is the oldest building in the monastery and among the oldest buildings in the Moscow Region. It was built between 1404 and 1405 during the lifetime of St Sabbas and using the funds of Prince Yury of Zvenigorod. The white-stone cathedral is a standard four-pillar design with a single golden dome. After the death of St Sabbas he was interred in the cathedral and a new altar dedicated to him was added.

Under the reign of Tsar Alexis the cathedral was decorated with frescoes by Stepan Ryazanets, some of which remain today. Tsar Alexis also presented the cathedral with a five-tier iconostasis, the top row of icons have been preserved.

Tsaritsa's Chambers

The Nativity of Virgin Mary Cathedral is located between the Tsaritsa's Chambers of the left and the Palace of Tsar Alexis on the right. The Tsaritsa's Chambers were built in the mid-17th century for the wife of Tsar Alexey - Tsaritsa Maria Ilinichna Miloskavskaya. The design of the building is influenced by the ancient Russian architectural style. Is prettier than the Tsar's chambers opposite, being red in colour with elaborately decorated window frames and entrance.

At present the Tsaritsa's Chambers houses the Zvenigorod Historical, Architectural and Art Museum. Among its displays is an accurate recreation of the interior of a noble lady's chambers including furniture, decorations and a decorated tiled oven, and an exhibition on the history of Zvenigorod and the monastery.

Palace of Tsar Alexis

The Palace of Tsar Alexis was built in the 1650s and is now one of the best surviving examples of non-religious architecture of that era. It was built especially for Tsar Alexis who often visited the monastery on religious pilgrimages. Its most striking feature is its pretty row of nine chimney spouts which resemble towers.

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Free child places are subject to availability and to new bookings with a minimum of 2 adults traveling. £60 per person deposits and pay by installments apply to selected new holidays confirmed MORE THAN 12 weeks before departure. All offers are subject to availability and can be changed or withdrawn without notice. Terms & conditions apply. 

Jet2holidays: Save £60 per person applies to new bookings departing until 31.10.25 and is valid for a limited time only. TUI: Save £350 per booking applies to bookings of £3500 or more. Bookings of between £2500 - £3499 will save £250Bookings of £1000 - £2499 will save £100. Available on new TUI package holidays departing between 1.5.24 - 31.10.24 and is for a limited time only. Balkan: Save up to £250 applies to new Balkan Holidays departing 1.5.24 - 31.10.24 using Balkans own charter flights and is for a limited time only. Save £250 per booking applies to bookings of £2500 or more. Bookings of £1000 - £2499 will save £100. Easyjet Holidays: Minimum Spend Levels Apply Save £300, minimum spend £3,000 | Save £150, minimum spend £1,500 | Save £100, minimum spend £800. Offer applies to new bookings confirmed between 21.12.23 - 5.2.24 on holidays departing between 21.12.23 - 31.10.25 Olympic Holidays: £150 off per booking minimum 2 passengers on the booking. No minimum spend. Valid for new bookings confirmed between 26.12.23 - 31.1.24. Travelsphere: Save up to £500 per couple on selected 2024/2025 worldwide holidays. Win a holiday a week with Travelsphere. Book between 28.12.23 - 29.2.24 and you'll automatically be entered into a prize draw with the chance to win back the cost of your holiday. Titan: Free lounge pass applies to new bookings confirmed between 27.12.23 - 31.1.24 at selected airports. Ocean Holidays: Choose your own Ocean Explorer (Free Orlando activities) is valid on all new Orlando bookings made between 27.12.23 - 31.1.24 departing between 27.12.23 - 31.12.25 and is available to each person on the booking. You must specify your choice from five Ocean Explorer options (Entertainment, Wildlife, Adventure, Classic and Foodie) at the time of booking. $549 saving is based on a family of 4 selecting the wildlife explorer and values vary. Mercury Holidays: Applies to all new holidays of 3 nights or longer confirmed between 27/12/2023 - 31/01/2024. Please note discount only applies to adults on the booking.

Althams Travel act as agents for Licensed tour operators who provide ATOL protection.This means air holidays and flights shown are ATOL protected by the Civil Aviation Authority.           Althams Travel Services Ltd Registered Head Offices.Netherwood Road, Burnley.BB10 2AN. Registered No. 42478 England.

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