what are tourism products give examples

What is Tourism Product? Definition, Types, Characteristics

• Post last modified: 3 October 2021
• Reading time: 14 mins read
• Post category: Uncategorized

What is Tourism Product?

Tourism Products are a combination of goods and services demanded by a tourist during travel to and stay at a destination. These include natural, cultural and manmade attractions and facilities such as hotels, transport and ancillary services.

In this process, tourists derive an experience which varies from individual to individual. From a broader perspective, the sum total of experiences derived by the tourists during the entire trip can be considered as the product.

Table of Content

• 1 What is Tourism Product?
• 2 Definition of Tourism Product
• 3.1 Natural Tourism Product
• 3.2 Man-Made Tourism Product
• 3.3 Symbiotic Tourism Product
• 3.4 Event Based Tourism
• 3.5 Site Based Tourism Product
• 4.1 Intangibility
• 4.2 Inseperatability
• 4.3 Perishability
• 4.4 Heterogeneity
• 4.5 Essentially of Users Presence
• 4.6 Complexity in Marketing
• 4.7 Absence of Ownership

Definition of Tourism Product

Burkat and Medlik say tourism products to an array of integrated products, which consist of objects and attractions, transportation, accommodation and entertainment, where each element of the tourism product is prepared by individual companies and are offered separately to consumers (tourist/tourist).

The tourism “product” is not the destination, but it is about the experiences of that place and what happens there. – Chris Ryan

Economist M. Sinclair and Mike Stabler define the tourism product as a “composite product involving transport, accommodation, catering, natural resources, entertainment and other facilities and services, such as shops and banks, travel agents and tour operators.”

According to Suswantoro (2007:75) on substantially the understanding of tourism products “is obtained and the overall service felt or enjoyed by tourists since he left his residence to the tourist destination of his choice and to return home where she originally departed”.

Types of Tourism Products

Following figure describes the classification of Tourism Product:

Natural Tourism Product

Man-made tourism product, symbiotic tourism product, event based tourism, site based tourism product.

These are the products connected to the natural environment. Natural environment that constitutes natural resources which is related to area, climate and its settings, and the landscapes. These natural resources are the most important elements in a destination’s attraction. Such as countryside, climate, natural beauty, water, flora and fauna, wildlife, beaches, deserts, islands or any scenic attraction.

Some examples of natural tourism products in India are Marina beach- Chennai, Darjeeling hill station-West Bengal, Islands of Andaman & Nicobar- Andaman & Nicobar, Deserts of Thar-Rajasthan, etc

Something which is not natural, found in the destinations to attract the tourists. These are man-made creations. As per the tourism point of view they are made for pleasure, leisure or business.

Man-made tourism products are further divided into three subtypes:

• Sites and areas of archaeological interest
• Historical buildings and monuments
• Places of historical significance l museums and art galleries
• Political and educational institutions
• Religious institutions
• Fairs and festivals
• Arts and handicrafts
• Folklore l native life and customs
• Amusement and recreation parks
• Sporting events
• Zoos and oceanariums
• Cinemas and theatres
• Night life l cuisines

Examples of Man-made tourism products are Ajanta and Ellora cave-Maharashtra (Cultural), Surajkund Craft Mela-Haryana (Traditional), Essel World-Mumbai, etc

This type of tourism product do not fall in any particular category because they are a blend of nature and man but the core attraction is nature. These are the natural resource that has been converted into a tourism product by maintaining and managing them.

In other words man has taken initiative to preserve the natural aspects of earth and also managed in a way to provide best possible services to the tourists who come for the visit, for example, accommodation, parking facilities, etc. Some examples are National Park or Wildlife Sanctuaries, Flower Festival, Marine Park, Aero and Water Sports, Botanical Garden etc.

In India, there are many national parks like Ranthambhore-Rajasthan, where tigers and many animals are preserved and tourists are given facilities like a jungle safari.

Product Here event is the main source of attraction. Tourist comes to observe and participate in the events. Events are temporary in nature and are often mounted in order to increase the number of tourists to a particular destination.

Some events are for a short time scale while other last for longer days. Sometimes events are mounted in those places where the tourist’s eye usually don’t reach such as unusual exhibitions.

Some examples of event-based tourism product include Camel Polo at Jaisalmer- Rajasthan, Kite flying in Ahmedabad-Gujarat, where tourists also participate and observes. In Snake boat race-Kerela, one can enjoy witnessing it. Short time scale event includes Republic day parade-New Delhi and long days event include Khajuraho dance festival-Madhya Pradesh.

It is a particular site or a place, permanent in nature which is the main source of attraction for the tourists. In India examples are like Taj Mahal, Beaches of Goa, Sunset at Kanyakumari, Temples of Khajuraho, etc.

Characteristics of Tourism Product

Following are the main characteristics of tourism products:

Intangibility

Inseperatability, perishability, heterogeneity, essentially of users presence, complexity in marketing, absence of ownership.

As discussed earlier in this chapter, tourism products are actually the services that are being sold to the tourists, and it’s not the goods. Services can’t be seen, smelled, felt or touched, it can only be experienced. What can be seen is their effect.

For example, a guide’s comments can be heard. A travel agents books a ticket from place A to B. The ticket is just a piece of paper, an entry pass for using the service. An airline provides the service of transportation, comfort and leisure. A thorough evaluation of the service before buying it is therefore impossible and leads customers to use other cues to help them assess the service like the interior of the restaurant, the appearance of the hotel entrance or the behaviour of the receptionist.

A service of a tourism product cannot be separated from the provider of the service. For most services, the producer and the seller are the same people. Services are manufactured and consumed at the same time. In the case of products, consumption takes place after production and often far away from the factory.

In the case of tourism products for example a guide has to be present to explain the attraction. A pilot has to be present to fly a plane. Both service providers and the service user have to be physically present for mutually satisfying the exchange of service. The visitor to a national park cannot experience counter service if the receptionist is not present, nor can the receptionist render the service is the visitor is absent.

The tourism product is highly perishable, which means it cannot be stored. For example, a hotel room or an aeroplane seat that is not sold on a particular day, is a lost sale. If the tourists don’t visit a particular place, the opportunity is lost. If the opportunity is lost, the moment is lost. This adversely affects the tourism business.

The demand has to be managed by the marketer in such a way as to ensure that as little capacity as possible is lost. The problem is unique for the tourism industry. Due to these reason sometimes heavy discount is offered by hotels or transport generating organization.

Services offered by most people are never the same. There is some degree of variability present in almost all types of services. This may be due to the extensive involvement of people in the production of service. This issue is not present when a machine dominates. Depending on the mood, behaviour, working style, efficiency and knowledge of the people variability exist.

For example, all air hostesses cannot provide the same quality service like the other. Yet again the same individual air hostess may not perform the same uniform service both in the morning as well as in the evening.

Even the tour package and the aircraft can’t be consistent of equal standards because an aircraft can de-shape the travelling pleasure into a nightmare and a holiday seaside is ruined by the prolonged rainy spell.

Another reason for variability of service is the involvement of customers in the process of product delivery and consumption system. For example, a musician performing at a program may not perform with uniformity. His performance will depend on the response and appreciation of the audience. Hence service varies from person to person, time to time and from situation to situation.

In travel and tourism businesses, service quality depends on uncontrollable factors and there is no sure way of knowing whether the service delivered matched what was planned or promoted, or what was expected by the customer.

Presence of the user is necessary to avail the service. The customer or the guest has to be personally present on the spot. It can’t be brought to the user. As in the case of other tangible goods, the buyer can avail the service from anywhere or from his home. But in the case of tourism products, it is not at all possible. The tourist has to go to the tourist attraction to experience the tour.

However the marketers here need an in-depth study of users behaviour, tastes, preferences, likes and dislikes so that expectations and realities coincide and satisfaction is made possible.

Tourism product involves complexity in marketing. It requires a lot of effort to convince a buyer. As in the case of travel agents. In order to sell their tour package they need to convince the customer by introducing various facilities, discounts and services. Product demonstration is bit difficult in the case of tourism product.

As in the case of tangible goods like television. As soon as we buy it, we become the owner of it. But this is not the case with tourism products. A tourism product when sold to the customer or tourist, he can only avail the service but can’t be its owner.

For example, while buying a hotel room, while buying a seat in an aircraft or a luxurious train, you can only take the facilities of the service for a certain time. You can’t be its owner for lifelong.

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As defined by UN Tourism, a Tourism Product is "a combination of tangible and intangible elements, such as natural, cultural and man-made resources, attractions, facilities, services and activities around a specific center of interest which represents the core of the destination marketing mix and creates an overall visitor experience including emotional aspects for the potential customers. A tourism product is priced and sold through distribution channels and it has a life-cycle".

Rural tourism

UN Tourism understands Rural Tourism as "a type of tourism activity in which the visitor’s experience is related to a wide range of products generally linked to nature-based activities, agriculture, rural lifestyle / culture, angling and sightseeing.

Gastronomy and Wine Tourism

As global tourism is on the rise and competition between destinations increases, unique local and regional intangible cultural heritage become increasingly the discerning factor for the attraction of tourists.

Mountain Tourism

Mountain Tourism  is a type of "tourism activity which takes place in a defined and limited geographical space such as hills or mountains with distinctive characteristics and attributes that are inherent to a specific landscape, topography, climate, biodiversity (flora and fauna) and local community. It encompasses a broad range of outdoor leisure and sports activities".

Urban Tourism

According to UN Tourism, Urban Tourism is "a type of tourism activity which takes place in an urban space with its inherent attributes characterized by non-agricultural based economy such as administration, manufacturing, trade and services and by being nodal points of transport. Urban/city destinations offer a broad and heterogeneous range of cultural, architectural, technological, social and natural experiences and products for leisure and business".

Sports Tourism

Tourism and sports are interrelated and complementary. Sports – as a professional, amateur or leisure activity – involves a considerable amount of traveling to play and compete in different destinations and countries. Major sporting events, such as the Olympic Games, football and rugby championships have become powerful tourism attractions in themselves – making a very positive contribution to the tourism image of the host destination.

Shopping Tourism

Shopping Tourism is becoming an increasingly relevant component of the tourism value chain. Shopping has converted into a determinant factor affecting destination choice, an important component of the overall travel experience and, in some cases the prime travel motivation.

• Market information
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How to get started developing your tourism product

Whether you are offering guided tours, boat rentals, accommodation or provide river cruises, you are offering services to your customers. For today’s tourists, just a service is not enough. They seek experiences, often even experiences that contribute to their quality of life. This document offers you guidelines to identify your customers’ needs and to develop innovative products, services or experiences that really matter to them.

Contents of this page

• Why develop your product with this method?
• This is what you need before you start
• Get inspired by your (potential) customer (Step 1)
• Make a persona for each type of customer (Step 2)
• Identify the core needs of the customers and the key opportunity areas for your business (Step 3)
• Develop a multitude of ideas for solutions, or new products, services or experiences (Step 4)
• Turn your best ideas into prototypes that can be tested and improved step by step (Step 5)
• Test your prototypes in practice (Step 6)

1. Why develop your product with this method?

The needs of tourists from Europe have evolved over the past few decades. Current tourists are looking for quality service and experiences that really matter to them. To offer quality and experiences that matter to your customers, you need to know them very well, personally. What quality means for some may be different from what it means to others. And an experience that is life-changing for some, may be dull to others. This report teaches you how to get in touch with your customers, how to learn what they really need to boost their quality of life, and how you can design products, services or experiences that really matter. The nice thing is that if you succeed, your customers will share their experiences with their friends and followers, also on social media. In other words: they will promote your product to others. For free!

The current coronavirus crisis has put international travel under pressure . In many countries, tourist arrivals have nearly dropped to zero. It is likely that international tourism will be affected by the COVID-19 crisis for the next couple of years. Several scenarios are possible. The frequent holidays made by Europeans to faraway destinations may decrease and this may turn into less frequent and longer holidays closer to home. The battle for tourist visits may become fiercer. The attention for sustainability may also increase. Europeans might be willing to travel longer distances, but only for a very good reason. To tempt potential tourists from Europe to come to your country, your region or your business, you need to stand out, to understand the traveller well and be super-innovative – more than ever. Amazing stories and experiences may become even more important. As will issues of safety, security and assisting tourists in returning to their home countries.

• Read more on this in our study on how to respond to COVID-19 . This study offers insight into actions you should take immediately, while also providing guidance on long-term decisions.   

The method described in this report is based on the principles of design thinking. It has been employed internationally in all kinds of businesses. To mention a few examples in tourism:

• Destinations like the Bahamas (an example is the One-Stop Online Booking and Immigration Card ).
• Design for All , also referred to as ‘universal design’, to allow access for people with disabilities. You can read more about this in this thesis .  
• Hotels. For example Hyatt Hotels has developed various prototype hotels around the world, which are free from regulation. Another example is The next-generation hotel experience , getting the details right to improve travellers’ stays, and designing a modern work experience for business travellers .
• Visitor attractions, like improving the tourist experience of the Polar Bear Society , a visitor attraction in Norway, or bringing Tourists to a hidden coastal gem .
• Travel and transport. Examples are pioneering a car-sharing service and developing a customer strategy for public transport in Oslo.
• Restaurants, like creating a fresh and modern take on the Indian culinary experience .
• Organisation and development. An example is turning a historic music college into a collaborative learning platform .
• Tourism-related services. An example is the mobile visitor centre in Saint Paul, Minnesota. Another example is to ‘design of waste out of the food system’, taking place in a collaboration between hotels, food banks, foundations, and entrepreneurs to fight food waste .  

2. This is what you need before you start

The procedure described below is not difficult. To follow the steps, it helps to have a few basic tools – but only if you already have them) – since it is the idea of how you are doing this that is important .

• Lots of sticky notes (Post-its)
• Sheets of flipchart paper

In product development, we try to find a match between the needs of the European market and any of your local situation and business resources that might entail certain limitations. The following tips are related to this.

• Where possible, engage your customers to build a personal relationship and to get to know them well.
• If you find it difficult to engage with customers from a different culture or find it difficult to understand them, try to work with local partners who can serve as intermediaries (such as tour operators in source countries) with the guests or act as interpreter.
• Involve others working in your business or in other businesses in the community where you live, people working in education, or other people with an open and positive mind. This will make it more fun and rewarding. It will also contribute to the quality of the work.
• To work through the process described below, you may want to ask support from a local CBI coach and or an intern from a university abroad, for example via SAVE tourism .

Below, the steps are described to help you to develop innovative products and services for new and existing customers. Staying tuned with the market is an ongoing process. The outcomes of each step are illustrated in Figure 1.

3. Get inspired by your (potential) customer (Step 1)

You can only create meaningful products, services and experiences for your customers if you truly understand them. So try to understand the situations and experiences that are or might be meaningful to them. If you do not have any customers yet, or are looking for new customers, you need to get your inspiration from existing market intelligence (step 1a). If you already have customers, you can use these customers as a source of inspiration (step 1b).

a. Get inspired by potential customers

The largest share of potential customers doesn’t know you or your product offering, or perhaps even the destination. So you have to draw their attention by offering products and services that matter. What do you need to do to make a start?

• Get access to market intelligence reports of the European market. Subscribe to free newsletters or blogs of market intelligence institutions, such as UNWTO , WTTC , Global Sustainable Tourism Council or IATA . Read the annual UNWTO publications , such as Tourism Highlights and World Tourism Barometer .
• Review and read the market intelligence information provided by CBI . This webpage gives access to a CBI trend report and promising market segments and target groups on the European market.
• These sources will help you to identify important (emerging) trends and markets in Europe on a regular basis.
• Try to identify a few target groups or niches that may feel attracted to your business.

b. Get inspired by existing customers

When customers make use of your service business they could also inspire you to make new products. This means that you would need to involve them in the development process. Do not ask them what they want (as they may not know) with a questionnaire, but try to get an idea of the needs they have in a different way.

There are three nice alternative methods you could use, although there are other methods available as well, such as the ones in Ideo’s free Human Centered Design Toolkit . The first time you do so, it might make you feel uneasy to approach a customer. However, always remember that communication with them is key in developing a better product or service.

• It is your duty as an entrepreneur to look after your customers. So you can see it as part of your job to observe your customers during different phases of their customer journey and to learn to understand this customer journey through their eyes. Such observation should be done discreetly and quietly, so as not to disturb or annoy them while enjoying their holiday or business trip. It gives you insights into what they think, what they do, how they interact with others, and what they dream and wish for. While you observe your customers, you can also make notes. Afterwards, you need to find a moment that suits your customer to share your observations in an informal setting, and ask questions about things you did not expect, did not understand, or what they found appropriate. Again, make notes!
• You may also ask your customers whether they would like to help you with improving your services. Ask your customers to take photographs . You could also ask your customers to document their customer journey with a camera and to take pictures of what they consider appropriate products or services. When they give you the pictures, ask them whether there is a suitable moment for them to share some thoughts about these. When you discuss them, do not forget to make notes. Do not insist if a person does not want to cooperate, but try others instead.
• The third approach also requires asking your customers for help in making your services more appealing to them. Ask your customers whether they are willing to take a number of ‘memory cards’ along with them while using your product or service. These cards have to be printed by you beforehand in a kind of postcard format (such as in Figure 2). Ask your customers to fill in a card each time they experience something they did not expect, or which they find very positive or negative. Ask them to return the cards to you by the end of each day or when they leave. If they are open to doing so, ask them whether they have time to share their thoughts with you. If so, be sure you make notes.
• Download and make use of the print version of the ‘memory card as shown in Figure 2.

A useful way to describe an individual customer is by using a puppet template. A puppet template is a simple picture of a single customer surrounded by clouds, words bubbles and icons, such as illustrated in Figure 3. Ideally you would make a puppet template together with a customer. This shows that you are open and willing to build a personal relationship with them. A good moment is when you have the chat about the observations, the photographs that they took, or the memory cards that they filled in. During this conversation you could also talk about the person’s age, where they come from, their work, what they do in their daily life, their main interests in life, their worries, their wishes and dreams, or their preferences in tourism. This generates a lot of relevant background information. Take notes! Each customer you talk with gets a separate puppet template.

You will end up with a number of puppet templates. Review the puppet templates and take a closer look at each one. What do you see? You will probably discover that some of the templates are similar to one another. This means that you have already started to understand your customers a little better! Now, group together the puppet templates that show similarities. Each group represents a type of tourist that makes use of your business .

• Involve people in your business or community to assist you with understanding the language or the culture of the customer.
• They may help you with making puppet templates and with grouping the templates into types of tourists.
• Download and use of the print version of the puppet template shown in Figure 3.

4. Make a persona for each type of customer (Step 2)

In the previous step, you grouped the puppet templates with similarities together. Each group represents a type of tourist who could be attracted to your business. Now the challenge is to turn each type of tourist into a market description. You will do this in the form of a so-called persona: one persona for each type of tourist. You might end up with 4-8 personas. You may need to go back to the market intelligence and the puppet templates in step 1 for detailed information. A persona describes each tourist profile, point for point. It would be nice to add a quote on each persona to bring them to life.

A persona includes:

• List of ages & countries or origin
• List of work and ambitions
• Details about personal lives
• List of main interests
• List of wishes, preferences and dreams
• You may want to add photographs (for example from magazines) and quotes that characterise the type of customer
• Key locations they went to
• Alone? Or with whom?
• What did they like and what not?
• Which emotions did they show?
• Key issues, needs, dilemma’s

Most organisations have their own template. The Interacting Design Foundation explains the use of personas in a video . In the figures below, you will find a few examples with different levels of detail and a different style. You can put each persona on a different flipchart sheet.

5. Identify the core needs of the customers and the key opportunity areas for your business (Step 3)

Now you need to identify the most prominent needs, hurdles, issues or disappointments of each type of customer (persona).

• What would be remarkable events and experiences for that persona? What were remarkable events and experiences for that persona?
• What would be stunning likes for that persona? What were stunning likes for that persona?
• What would be striking issues, hurdles, disappointments, wishes or needs for that persona? What were striking issues, hurdles, disappointments, wishes or needs for that persona?
• You may need to go back to the market intelligence and puppet templates in step 1 for possible answers.
• Write each possible answer on a separate sticky note no matter from which persona. Try to get at least 25 sticky notes in total. More would be even better.
• When you are finished, group the Post-its together into areas of which you think they could have a positive impact on your customers’ experiences. Label each grouping of Post-its with a short telegram-style sentence that identifies the impact area . You could write these labels on a Post-it. A label could be, for example: “customers need more personal attention during the excursion”, “customers like to enjoy local cuisine”, or “customers need to be able to connect online”.
• Finally, turn each label into a positive opportunity for your business, also known as an opportunity area , and write it on another Post-it that you put at the top of the label. The header could be for example: “much personal attention during excursion”, “provide local cuisine to the customer”, “adequate Wi-Fi network”.
• Try to do this step with your team or with people from the community.

Now you have created opportunity areas for your business! It would be great if you were able to end up with anywhere between two to five such opportunity areas.

6. Develop a multitude of ideas for solutions, or new products, services or experiences (Step 4)

During the previous steps you started with collecting a lot of information that, step by step, you worked into just a few opportunity areas for your business. Now we will try to generate ideas for new products, services or experiences that matter to your customers for each opportunity area. Ideally, you should take this step together with colleagues in your business (not just senior staff!). If you think it is outside the range of your core business, you may also want to involve other businesses in your community.

For a long-term benefit, you first need lots of ideas to get a single good one. This one idea should be innovative and really different from the others. It might be a completely new solution to a problem customers did not even know they had. Do not be satisfied with an obvious solution!

How does it work?

Brainstorm for each opportunity area

Write out each idea on separate Post-its

Sort and group/cluster the ideas that you wrote down

• Brainstorm for each opportunity area that you created in the previous step. Come up with as many ideas as possible. Try to think of weird solutions, products, services or experiences. Never worry whether ideas are right, wrong, absurd or obvious. That hampers your creative flow of thoughts. If you do it with your team you might end up with dozens of ideas.
• Write each idea on a separate Post-it . If it helps you to understand it better, you can make a drawing of what you have in mind.
• Next, sort and group the ideas that you wrote down . Put the bad ideas to the side. Group the ideas that go well together into clusters. Give each cluster a label that tells you what the overarching idea is that the cluster is about. Brainstorming for the opportunity area “provide local cuisine to the customer” could lead to the following labels (Figure 5): start our own restaurant; authentic design of the restaurant; involve local farmers; kitchen staff recruitment and training programme; sustainable waste treatment.
• If you take a closer look at the clusters with the labels, you might get ideas about more details. You can write these down on additional Post-its. For example, once you have made a cluster with the label ‘waste treatment’, you may add other ideas: the name of a certification programme you would like to comply with; how you want to adhere to the certification programme; aspects of how you organise the waste flow in the restaurant and kitchen; communication of the certification with the customers, etc. So the labels give you inspiration to add to the clusters to make these more specific.

You will end up with a shortlist of your best ideas for solutions: new products, new services or new experiences. It is a good idea to show the ideas to some of your customers for feedback. In the case of Figure 6, you would end up with the following products and services: authentically designed restaurant (product); strengthened involvement with the community (service and products); collaboration with regional/national educational institutions to train qualified kitchen staff to be skilled at cooking, but to also always pay attention to hygiene rules; a certified waste treatment service.

7. Turn your best ideas into prototypes that can be tested and improved step by step (Step 5)

Now is the time to create a first design for the ideas for new products or services that you have created. We call this a prototype . If you make such a detailed design, this will help you to understand your idea better, but also to determine whether you have the resources to implement it, and whether there are any unforeseen challenges or consequences. These things are important for long-term success.

• Select the ideas that could upgrade one of your business’s current products or services or be integrated with such a product or service. These ideas will probably be the easiest to develop because they fit best with your everyday work.
• For each of the products or services that you selected, make a detailed description of how you want it to be designed. We call this a prototype of your product or service.

How do you make a prototype?

• Take a large piece of paper, such as a flipchart sheet, for each of your innovative ideas.
• Draw a cross on each sheet in order to divide it into four quarters. Each quarter is dedicated to one building block of your product or service idea, as illustrated in Figure 5.
• Describe and visualise what each building block would look like according to you. Put your description into a few sentences. Also use a few sketches, drawings and/or cartoons. You can use simple shapes, because the quality of the sketch is not so important at this stage.

• Start with the name.
• Write down the persona(s) who would feel attracted to the product because it matches their needs. You need to go back to the steps you completed earlier.
• Write down an appealing story about your new product or service that can be communicated with the European market. If you have a website, you can put the name and story of your new product/service there.

Each sheet that you have finished is a prototype of the ideas that you have created for innovations for your business. These are ready to be tested, like the prototype of a new car or airplane that is tested in a wind tunnel.

Never worry that your prototype is incomplete or indistinguishable from the final product that you have in mind. This will be dealt with later in the process.

8. Test your prototypes in practice (Step 6)

The final step is to put your innovative idea into practice and offer it to your customers as you have described and visualised it in your prototype. It is a process of learning by doing. You get feedback from your customers on what worked and what did not. Based on this feedback, you then create a new and improved version of your product, service or experience. Then you once again get feedback and make more improvements. In this way, your product or service will improve step by step.

• Do not expect immediate success but accept that you can make mistakes now that otherwise would cost you a lot of money later on.
• See it as a learning process. Be open to the feedback and do not defend your prototype if the users are less positive than you expected. Try to get as much feedback and suggestions for improvement as possible.
• Try to put some speed and efficiency in this phase. This will help you with moving quickly from prototype to putting it to the test, to gathering feedback, and then to making a better version of your product or service.
• Never forget that new trends and new markets will arise. This means that your customer and the needs of your customers may change over the years. This is why you need to restart at step 1 every few years to stay tuned to the needs of the market.

This study was carried out on behalf of CBI by   Molgo  and  ETFI .

Please review our market information disclaimer .

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Products and Services

“Don’t give up and always keep on believing in your product. Because if you don’t, how can you make others believe in it?” − Niels Van Deuren, Founder, housinganywhere.com.

The tourism industry as a whole survives because of various tourism products and services. Tourism industry is flexible. The products of tourism cannot be easily standardized as they are created for the customers of varied interests and demands. As the tourism products are mainly the tourists’ experience, they can be stored only in the tourists’ memories.

Let us understand more about tourism products and services −

Types of Tourism Products

The tourism products are grouped into the following types −

Tourism Oriented Products (TOP)

These are the products and services created primarily for the tourists and also for the locals. These products need a great share of investments in private sector. A few of them are −

• Accommodations; For example, Taj, ITC Hotels.
• Transportation; For example, Owning taxis, luxury buses, and boats.
• Retail Travel Agents
• Tour Operators
• Shopping Centers such as malls
• Cinema Theatres such as PVR
• Restaurants for Food and Beverages
• Tourism Information Centers
• Souvenirs Outlets
• Museums, Temples, Gardens, and Theme parks

Residents Oriented Products (ROP)

Here, the products and services are created mainly for the local residents staying at a particular tourist destination. This category requires investment in public sectors more. Some of them are −

• Public Parks
• Banks and ATMs
• Petrol Pumps
• Postal Service

Intangible Products of Tourism

They include −

Bookings of accommodations, theatres, and at various sites.

Tourists’ experience by visiting a destination, eating at a restaurant, or performing an activity.

Tourists’ memory which is created by storing the details of events and experience on the tour. The high degree of satisfaction or dissatisfaction is often stored as a long term memory.

Transportation of tourists and their luggage from one place to another.

Tour Operator’s Products and Services

To realize the facilities and experience a tourism product offers, service is required by skilled and qualified staff. The tour operator provides the following typical products and services −

Accommodations

The tourist destinations are equipped with different types of accommodations. They cater for tourists’ stay at the destination.

Serviced − This type of accommodation is supported by skilled staff such as housekeepers, drivers, guides, and cooks.

Self-catering − This accommodation offers staying facilities but dining is required to be self-catered. It is equipped with cooking, fuel and facility, some basic supplies such as tea/coffee/sugar sachets, and a drinking water source.

Hotels − Budget rooms to 7* hotels with classy amenities. The hotels contribute a major share of imparting the experience to the tourists by providing best services and amenities.

Guest Houses − Owned by business or government organizations, which can be used by its staff and staff relatives.

Camping Sites − They are open sites often located in areas of lush greenery. They are equipped with clean place to pitch the personal tent, a water supply, and electric supply. Camp sites have common rest rooms.

Reservations

The tour operator is responsible for making reservations for special events or activities the tourists are interested in. At some places, the reservations are required to be done well in advance to avoid last minute hassles. The events or activities such as a music concert or a theatre show, visiting a theme park or a zoo, require people to secure seats or avail entry with prior reservations.

Guided Tours

The tour operators can arrange guided tours. Some qualified staff who can get access to the place, explain the importance of the place, support, and guide the participants through the entire visit. The guide is arranged to accompany the tour participants as a part of tour.

Transport Facilities

These facilities are for travelling from one place to another.

Surface Transport − It includes support of transport by road or water.

Air Transport − This is the support of transport by air, generally given for long distance travel. Many times the tours include a halt of a couple of hours at transit destinations. Today the airports are built and maintained as engaging tourist terminals by providing amenities such as spas, lounges, food joints, bars, and book shops, retail shops for selling authentic local food, clothes, and souvenirs.

Today the Airlines are no more backstage when it comes to caring for their customers. They offer loyalty programs to their customers under Frequent Flyer Program to encourage the customers to travel more and accumulate points and redeem them against travel or rewards.

Dining Facilities

The tour operators can book accommodation that provides dining facilities or it can tie up with the local restaurants which are ready to entertain groups. If the tour package is all inclusive, the tour operator pays for breakfast, lunch, and dinner. If not, the tourists need to pay from their own pocket.

Tourism Product Concept

Tourism Product Concept: Tourism product is usually as the amount of psychological and physical satisfaction it offers or delivers to the tourists when they are travelling to a new place or are on the way to a given destination it can be both domestic and international. Tourism products are more concerned towards services and facilities produced to fulfil the requirement of the consumers or the tourists.

Tourism product concept may be combined or amalgamated in nature i.e. the various attraction at a given destination, transportation facilities and other entertainment facilities result in full or 100% customer satisfaction. every element in tourism product is delivered by single supplier service or facilities like tour operator , airline companies, hotels and resorts etc. tourist products can be studied on the basis of four important elements viz. attraction, accessibility, accommodation and amenities.

Meaning of Tourism Product

Tourism product is a group of various components and elements which are combined together to satisfy the needs and wants of the consumers. The product in tourism industry is the complete experience of the tourist from the point of origin to the destination point and back to the origin point. The product in Tourism may be defined as the ‘sum total of physical and psychological satisfaction it provides to the tourist from the origin point to the destination and during their travelling route’.

Also read Tourism

The raw material in tourism industry is the natural beauty, Climate, History, Culture and people of the destination and some other important elements are the existing facilities or the infrastructure such as water supply, electricity, roads, transport , communication, services and other ancillary services. If any of these elements get missing, then it will completely destroy the whole experience of the tourist. Tourism products are offered in the market with some cost i.e. money. A Product could therefore be defined by its three characteristic: 

• The product must be offered
• It should satisfy some need or needs of the customers 
• It should be exchanged for some value 

Also read more about Tourism Product Life Cycle

So, we can say that if the Tourism Product i.e. the sum total of a country’s tourist attractions, transport systems, hospitality , entertainment, and infrastructure is well designed and developed and then offered to the tourist this will ultimately result in consumer satisfaction. Tourism products are nothing but various services offered to the tourists, and falls under the category of service product. Tourism product is the prime reason for tourist to choose a destination. Tourism product helps in earning revenue for the destination. So all the tourism product should be properly preserved and promoted

A) Attraction

Attraction is the first and the most important element of tourism product, until unless there is an attraction, then only a tourist would be encouraged to visit a particular place. Attraction is a very important element as it determines the choice made by a tourist to travel to a particular place rather than another place or destination. An attraction can be of different types such as historical buildings and monuments, areas of archaeological interests, mountains, beaches, resorts, national parks, wildlife sanctuaries, Flora and Fauna, events like conferences, exhibitions, sports meet, world cups, music and art festivals etc.

You may may be interested to read about Aviation Industry

Demand for tourist products can be determined on the basis of upcoming trends in the market or current fashions. Present fashion in the market are helpful for analyzing and fulfilling the demand for different tourism products (which can include attractions, services and other amenities). Tourist visiting to hill stations for their natural beauty and panoramic views may choose to opt for some other destination due to current trends in the market and sometimes change in the fashion.

You may read History of Travel and Tourism

Peter has sketched up a list of the different attractions that are important in the tourism . Though, the attractions of tourism are, to a very large amount, geographical in character. Location and accessibility (whether a place or coastal or inland position and the ease with which a given place can be reached) are essential. Those who wish to seek wilderness and adventure may think of physical space at a destination.

Landscape or scenery is a mix of landforms; water and flora and has a beautiful and artistic value. Weather conditions, especially in relation to the amount of sunshine, temperature and precipitation (rain as well now), are of unique importance. Animal life might be a significant attraction, first in relation, to bird watching or viewing game in their natural habit and second, for sports purposes, e.g. hunting and fishing. Human’s influence on the natural landscape in the name of his settlements, archaeological remains and ancient monuments and is also a main attraction. Finally, a range of artistic elements folklore, artistic expressions, ways of life etc. offer valued attractions to large tourists.

B) Accessibility

Accessibility can be defined as means by which a person/tourist can travel or reach to particular place or destination. Tourist attractions can be of different types some may be accessible or some may be not by a mode of transportation . A tourist always looks up to a mode or means of transport in order to reach that particular place/attraction. Mode of transportation can be a coach, a car, an aeroplane, a ship or boat and a train that can enable or help a tourist to visit his desired destination. There are certain destinations which are not accessible by different modes of transport or inadequate transportation services, these destinations then turn into of a little value.  

Generally the tourist attractions that are situated close to a tourist generating area or market and are connected by a proper network of effective modes of transportation, experience a large number of tourist visits. Distance between the places of origin to the desired destination plays a crucial role in the movement of tourists and effect their choices in destination selection, proper connectivity between places or destination can act as motivation factor for tourists to visit a particular destination or place. Long distance destination increases the cost of travel for the tourists which somehow restricts the limits of different tourists travelling across places.

Time constraint and cost play a crucial role in the movement of tourists across the globe. An instance can be that of India. Almost two and half million tourist visitors for a country of the size of India may seem to be rather insignificant. Though, we see at certain things like the country’s distance from the affluent tourist markets of the world such as Europe, United States, Japan, Canada and Australia, one may determine that the long distance is one of the reasons liable for low tourist visits. It costs a tourist from these nations, quite a large amount, to travel to India for a vacation. It has been listed before that North America and Europe last to be major markets creating and getting areas for international tourist arrivals, accounting for as much as 70% and 20% respectively, of inbound tourist arrivals. Easy-going accessibility, thus is a main aspect for the development and growth of tourist arrivals.

C) Accommodation      

Lodging and other services balance the tourist attractions. Accommodation is very crucial and plays a central role and is very essential requirement of every tourist destination. As per the definition given by UNWTO, a person travelling to a new place from his place of origin must spend at least 24 hours at a particular destination so then only he/she would be considered a tourist. This tells about the importance of accommodation facilities at a different destination.

The demand for accommodation has always been there since ages. Therefore, the demand or the need for accommodation is met through variety of facilities. In the accommodation sector, the range and type of lodging is a bit wide-ranging and has experienced through different stages in the last couple of years. There is a decrease in the need for small hotels, boarding houses and other accommodation facilities. Large hotel chains have started to increase their share at famous tourist destinations and big metropolitans throughout the globe in more traditional holiday and sea- side resorts in Europe and elsewhere, large hotels are keeping their share of holiday resorts.

In the past few years, certain changes have arisen in the accommodation sector and the type of accommodation has totally transformed. The demand for non-traditional and informal types of lodging facilities have increased to a great extent. Holiday villages and concepts like home stays, condominiums and youth hostels are the current trends in the accommodation sector and popularity of these types of accommodations has increasing in the present times. Accommodation in itself has become an attraction in the modern times.

You can also read History of Travel and Tourism

In fact, a big group of travelers visit a specific town or destination simply since there is a first class luxury resort and hotel that offers outstanding facilities sand services for the entertainment of tourists. Few nations like Holland, France, Switzerland, Belgium and Austria have achieved a reputation for offering exceptional lodging with lavish food. Countless hotel companies away in different nations, specially the resort hotels have earned a status for their exceptional services, cuisines and other entertainment facilities. The French government for example, overlaid the way for tourist expansion of Corsica by introduction of a large hotel growth agenda. 

D) Amenities

Every tourist travelling to a new destination desires for world class facilities and services. In order to fulfill their demand huge efforts are made by the industry. High quality facilities are important aid to every tourist destination or center. For a coastal resort, services like swimming, boating, yachting, surf-riding and other amenities like recreation, dancing and other entertainment and amusement services are very essential for each and every tourist destination/center. Facilities can be of 2 kind’s natural, i.e. sea-bathing, beaches, possibilities of fishing, opportunities for trekking, climbing or viewing etc. and man-made, i.e. different kinds of entertainment facilities that can cater to the unique requirements of the various tourists. Outstanding beaches, sheltered from sunshine with palm and coconut trees and providing good bathing conditions makes a very goo the tourist center. Various other natural facilities like large water for the purpose of cruising or the chances for hunting and fishing are equally very significant.

Characteristics of Tourism Product 

Tourism products are mostly service goods that have different types or features. For instance, in business tourism management and planning are the services provided by different large convention centers and hotel chains. Various fair and festivals are the events that are provided for the entertainment and amusement only at a given time of the year and these are usually variable and perishable. In country like India numerous traditional/ancient attractions in the form of music and dance can be watched and experienced. There are different natural products which are been consumed by the tourist travelling to India like flora and fauna, wildlife. Following are some of the features and characteristics of tourism products:

a) Intangibility of Tourism Product

Unlike a physical product, say, a train or television, there is no handover of ownership of products is included in tourism. The goods or products in tourism cannot be consumed or demonstrated before purchasing it. Instead, some installations, amenities, items of equipment are available for a certain or fixed period pf time and for a particular use. For instance, a hotel room is offered or provided for a given time frame or a seat in a train is provided for a couple of hours of the journey.

b) Psychological 

A tourism product is offered to provide or offer certain level of satisfaction to the consumers or tourist. A person/tourist acquires experience with the consumption of different tourist products. Experiences derived while interacting to new places, people and environments helps in the encouragement of potential customers and helps in attracting them to consume the products offered to the market.

Read more about Hospitality

c) Highly Perishable

Usually a tour operator or a travel agent offer or sells various tourism products to the market, which are perishable in nature and cannot be stored or sustained for a longer time frame. Production of the products and services is only possible if there is a demand and the customers are actually present and if the customer buys the product it cannot be blocked, disturbed or customized. If the product is not consumed on time or is unused the chances are lost which means, if a tourist doesn’t buy the flight ticket on a given date, the chance at that time is lost or can say the validity of the seat is expired or is left unused. The reason can be heavy discounts or offers given by the airline company on the given date or during off season.

d) Composite nature of tourism Product

A tourism product is never offered or produced by a single enterprise there is an involvement of different parties (viz travel agent , hotels, airline company, tour guide etc.) when compared to a manufactured product. There is a involvement of various parties in providing or manufacturing a complete tourist product. The product shields broad experience of a holiday to a specific destination. And numerous suppliers and providers that supply to create this experience. For example, a hotel provides a food and rooms, travel agent makes booking for sightseeing and stay at different places, airline and rail provides seats etc.

e) Unstable Demand of Tourism Product

There is a problem or one can say a challenge for tourism products as tourism products are influenced by the seasonality, economic , political factors. For instance, there is a demand for the hill station in the summer season as people like to travel to cold places mostly places likes Manali, Shimla, Nainital, Mussorie etc. whereas the demand for coastal areas like Goa rises in the winters. There are different times of a year when there is a demand for a particular destination than other destinations. This is the time when there is a huge tension on the hotel bookings, transport system, the employment etc.

f) Fixed supply in the short run

Tourism product similarly as the factory-made products cannot be transported to the final consumers, the consumers have to go to the products offered to them. Product development is done on the basis of analysis of the taste and preferences, behavior, dislikes and likes of the consumers, so that the expectations and realities of the consumers. Therefore, the supply of the tourism product is limited in the short run and may be maximized on a long term basis depending upon the increasing demand pattern of the tourist product.

g) Absence of ownership in Tourism Product

Tourism products have absence of ownership. For instance, when you buy a product say a bike or a car, the possession of the same is reassigned to you, but when one rents a cab, he/she only buys the right to be transferred from one place to another, you neither own the driver nor the cab. Similarly, in case of tourism products like airline tickets, train tickets or a hotel room can be used for given time frame but not owned. Tourism products can only be purchased for using but the ownership of the same stays with the provider of the service or the product so, an Opera show can be watched but the performer cannot be kept.

 h) Heterogeneous nature of Tourism Product

Tourism is not a uniform product. Similarly, tourism product is not same, since they tend to change or vary in terms of quality and standard with the passage of time, unlike a television set or any other factory-made product. A flight or a tour package cannot be the same at all times. The reason behind the changing nature of the tourism products is a service and services are customers/consumer oriented. So there is variability in tourism products as all humans are not the same and vary in terms of their behavior, taste and preferences. For example, all workers working in a hotel cannot give the same excellence of facility and the same worker might not perform equally in the morning and evening. Therefore, the services cannot be uniforms or homogeneous.

Tourism products are first purchased and later on consumed that is why there is a high level of risk involved in purchasing before the consumption of the products. An element of chance of risk is always there in the process. For instance, a movie might not be as entertaining as it promises to be or a summer vacation in Goa may be disappointing due to bad weather or heavy rains.

j) Marketable

Tourism products are marketable at different markets. Firstly, both the regional and national organizations involve themselves in catering the potential customers/tourists to travel to different region/destinations across the country. Secondly, the individual firms are trying to market their own tourism products in order to cater potential customers.

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Tourism Marketing: A Guide to Effectively Market Your Tours and Experiences

Discover how to strategically promote your tours with our comprehensive guide on tourism marketing and elevate your brand visibility today

by Janelle Visser | 2 February 2024

If you build it, they will come, as the adage goes. But in today’s digital age, where anyone can build anything and put it online in moments, the question becomes: how will they find — and choose — you? 

In the dynamic world of tourism experiences, the key to attracting travelers lies in successfully marketing your tours, activities and attractions. And it’s not just about attracting tourists, it’s about creating unforgettable connections that turn one-time visitors into loyal advocates for your brand. 

Marketing is consistently ranked by Arival event attendees as one of the most important topics they are looking for insights on. As traveler preferences and booking habits change, so do the most effective ways to market to them. 

In this comprehensive guide, we will delve into the evolution and strategies of marketing for travel and tourism in today’s digital era, providing actionable insights for tour operators and attractions, and answering key questions that every tour operator grapples with. From crafting a marketing strategy to understanding the components of a successful tourism marketing campaign, we’ll explore how to navigate the competitive and ever-evolving landscape of tour, activity and attraction marketing, and create lasting connections with your guests.

Here’s what we’ll cover:

What is Tourism Marketing?

The evolution of tourism marketing, how to create a tour marketing strategy.

• Conduct Thorough Market Research
• Identify Your Target Audience
• Understand Your Customer Needs and Expectations
• Create Unique Selling Propositions (USPs)
• Build a Strong Brand
• Consider Offline Marketing for Tours
• Embrace Digital Marketing Strategies
• Leverage Modern AI Technology
• Take Advantage of the Current Trends
• Monitor and Evaluate Your Strategy
• Navigating the Future of Tourism Marketing with Arival

At its core, tourism marketing is a strategic approach to promoting destinations, tourism products and services to tourists. For operators, this primarily means promoting your tour, activity or attraction offerings. The aim is to understand and meet the needs and wants of travelers, creating memorable experiences that encourage reviews, repeat visits and referrals. 

In the context of the global tourism economy, where according to Arival’s latest data the in-destination experiences industry is expected to be worth $270 billion in 2024. Tourism marketing plays a pivotal role in the success of travel businesses, helping them to stand out above their competitors and serving as the bridge that connects them with their target audiences of travelers.

As travel marketing company Blend ’s Managing Director put it recently in an interview with Arival, “The simplest way to define [marketing] is what comes to mind when someone thinks about your brand or experience. And what you do through your marketing channels is help shape that perception.”

The landscape of marketing in tourism has undergone a profound transformation since the early 1900s when the Michelin Guide first encouraged motorists to explore the world beyond their own towns. Progressing from traditional tourism promotion methods like brochures and word-of-mouth recommendations to the digital age of Google searches and social media influencers, technology has played a pivotal role in shaping how destinations and experiences are promoted. 

Fast forward to today, where the advent of short-form video marketing and generative AI has added new dimensions, allowing every tour, activity or attraction operator to engage travelers in innovative ways. These tools provide opportunities for engagement, personalization, and storytelling that were once unimaginable, and have become integral to captivating the modern traveler.

Successful marketing for tourism starts with a well-defined marketing strategy, which will help ensure the effort and resources you put into marketing are effective. The following steps will help guide you through the creation of a marketing strategy for your tour, activity or attraction company.

1. Tour Marketing Strategy

Understanding the market is the foundation of any effective strategy. Thorough research into customer demographics, travel patterns, and consumer behaviors will provide invaluable insights as you create your marketing strategy. 

Arival conducts regular tourism market research to assist tour, activity and attraction businesses with this process. For example, Arival’s latest consumer research on the 2024 U.S. Experiences Traveler found that day tours are on the rise among U.S. travelers , and that younger millennial and Gen Z travelers in particular are moving away from traditional sightseeing tours and looking for more experiential tours , such as culinary tours and immersive experiences. See Arival’s latest research here . 

2. Identify Your Target Audience

Targeting your tourism marketing plan to a specific audience is crucial, as this will enable you to enhance the relevance of your offerings, improve engagement, and maximize the effectiveness of your marketing efforts.

Identifying your target audience involves a strategic process that combines market research as described above, data analysis, competitive analysis and customer profiling. Google and social media platforms, for example, offer analytics tools that provide insights into the age, interests, geographic location and income bracket of your followers, that can help you to develop detailed buyer personas that represent your ideal customers, and create a plan to reach and engage these audiences. 

In addition, analyzing the target audience of your competitors will help you build on this and identify gaps or underserved segments in the market that your tourism marketing plan can effectively target.

3. Understand Your Customer Needs and Expectations

Conducting tourism market research and identifying your target audience will help you with this step. Once you have an idea of who your target customers are, you can discover what their needs and expectations are, and how to develop a marketing strategy to reach them effectively. 

For example, if you offer sightseeing tours and you have identified younger Millennial and Gen Z travelers from the U.S. as a demographic you want to market your tours to, you will need to go beyond sightseeing to attract this demographic, according to the latest Arival research . 

How can you make your tours more immersive and experiential, and reflect this in your marketing to engage this demographic? Anticipating and meeting your customers’ needs and expectations can lead to higher customer satisfaction, fostering reviews and repeat business. Personalization is key.

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4. Create Unique Selling Propositions (USPs)

One of the challenges a tourism marketing strategy needs to solve is how to make you stand out above your competitors. Why do tourists choose some travel experiences over others? One way to differentiate your offerings is by identifying and highlighting unique selling points (USPs) that resonate with your target audience.

Let’s say you have identified younger Millennial and Gen Z travelers as a group you’d like to target with your marketing efforts. In your city there are multiple competitors offering similar tour products to yours, however you’ve realized that this target audience has an affinity for food tours. You find a way to work elements of culinary tourism into your sightseeing tour offering and your marketing to set yourself above your competitors and offer something unique in your region.

5. Build a Strong Brand

A consistent, strong brand fosters trust and ensures your tour company is memorable in the minds of potential guests. You’ll be hard-pressed to find someone who doesn’t recognize the logo of an apple with a bite taken out of it, or doesn’t know where the phrase “just do it” comes from. 

Brands are about more than creative logos and catchy slogans, however. Building a robust brand for your experience business involves defining a clear identity with a focused mission and incorporating those USPs described in the previous step. Then, reaching out to your target audience through engaging storytelling and content, bolstered by a strong online presence, will enable your customers to build an emotional connection with your brand. Ensuring you’re delivering high-quality customer experiences to your target audience is crucial to building trust in your brand, and encouraging positive reviews is essential to building your brand’s reputation and ensuring ongoing brand success. 

Arival Insider Pro Access members can learn more about the importance of building your brand here. 

6. Consider Offline Marketing for Tours

Before we go too deep into digital marketing in tourism, it’s important to recognize that traditional methods like print advertising, brochures, and partnerships with local businesses still have relevance and can complement digital marketing strategies.

Many travelers are still waiting to book their things to do until they are in-destination, which means there is an opportunity to meet these travelers where they are. For example, working with destination marketing organizations (DMOs) and other regional tourist organizations that operate tourist information centers can enable you as a tour or experience operator to get printed promotional material about your experiences physically in the hands of tourists looking in person for things to do. Reach out to destination marketers in your region to take advantage of this offline marketing opportunity. 

7. Embrace Digital Marketing Strategies

As travelers increasingly use digital channels to discover, plan and book their travel, operators can and should leverage a range of digital marketing strategies to effectively promote their tours and engage with potential customers. 

From Google Things to do to search engine optimization (SEO), from social media strategy to working with influencers, from effective email marketing to impactful content marketing, a strong tourism marketing plan will incorporate a variety of digital marketing elements to bring a wider audience to the top of the funnel, and engage with them throughout the funnel at various stages of their discovery, planning and booking journey.

Arival has developed a number of guides and articles to help experience operators navigate the world of digital marketing for travel and tourism. Here are a few resources:

• An Essential Guide to SEO for Tours & Activities
• Content Marketing
• Your Guide to Influencer Marketing in Travel and Tourism

8. Leverage Modern AI Technology

The popularity of AI in 2024 cannot be understated, however many companies in the travel industry have been using AI in various forms long before the release of ChatGPT in late 2022 brought Generative AI, or Gen AI to the forefront. Gen AI, though, has made it a lot more accessible for travel businesses and tourism marketers without a lot of technical expertise to integrate AI to personalize customer experiences, generate targeted content, and enhance decision-making in marketing strategies for tourism. 

Many companies in the marketing for tourism space have developed tools and resources for tour, activity and attraction businesses, some of which are listed on Arival’s list of AI Resources for Experience Operators . Find out more about what’s the latest with AI in travel and how tour and attraction businesses are using it at the next Arival event. 

9. Take Advantage of the Current Trends

Staying up-to-date with the latest digital trends in marketing for travel and tourism is essential to stay relevant and get ahead of your competitors. 

For example, over the last couple of years, short-form videos on platforms like TikTok have risen dramatically as a channel for travelers — younger Millennial and Gen Z travelers in particular — to find inspiration for travel experiences. Incorporating vertical and short-form video in your tourism marketing will help you engage this audience, enabling you to meet travelers where they are online and present the experience offerings of your tour, activity or attraction company in a format your audience is familiar with.

@j_buzzi I don’t think I’ll ever get over how amazing bioluminescence is! 🤯🌌 #bioluminescence #getupandgokayaking ♬ Another Rain (From “Halo 3: ODST”) – DS Music

Justin Buzzi , founder of Get Up and Go Kayaking , jumped on the vertical video trend and attracted millions of views and over one million likes on TikTok with this short bioluminescence video.

10. Monitor and Evaluate Your Strategy

A strategy without evaluation is like a ship without a compass. Regularly assess the effectiveness of your marketing strategy using key performance indicators (KPIs). KPIs to monitor the effectiveness of your marketing strategy could include website traffic, conversion rates, social media engagement, booking levels, and customer reviews and ratings. Consistent monitoring and evaluation ensure that you not only navigate the course but also make agile adjustments, keeping your strategy aligned with the ever-shifting tides of the tourism market.

1. What are the key components of a successful tour marketing campaign?

Success lies in a well-researched strategy with clear targeting built on tourism market research, compelling USPs that speak to the needs and expectations of your target audience, and a strong brand built on a balanced mix of offline and digital marketing, as well as a compelling tourism experience product itself. All of these components work together to make for a successful marketing strategy. 

2. How often should I reevaluate and update my tourism marketing strategy?

In the world of tourism marketing, trends and traveler preferences change rapidly. Check in regularly with travel trends (and let Arival research guide you). While you might evaluate the effectiveness of your overall strategies quarterly to stay responsive to market changes and ensure your strategy remains effective, more frequent monitoring of individual social media channels, website KPIs and SEO will help you be that much more effective.

3. How can I optimize my website for tour marketing purposes?

Your website is your digital storefront. Prioritize content marketing , then optimize for search engines ( learn more about SEO here ), ensure seamless user-friendly navigation and online booking system capabilities for both computer and mobile booking , incorporate visually captivating elements like photos and videos, keep your pricing and product listings up to date, and update your content regularly. 

4. Are there any specific strategies to attract international tourists?

To attract international tourists, consider ways to tailor your marketing messages for the specific regional audiences you’re interested in reaching. Look at tourism market research and trends for the different regions you intend to target — what works in the U.S. might not work in Asia and vice versa. Your local and regional destination marketing organizations (DMOs) may be able to help with this, as destination marketers often conduct research on the international travelers coming to your destination. Consider utilizing multilingual content to reach a broader range of potential travelers, and explore partnerships with international travel agencies. Check out Arival’s list of OTAs organized by geographic region to help you identify potential distribution partners in other languages and regions.

5. How important are customer reviews and testimonials in tour marketing?

Customer reviews and testimonials play a crucial role in tour marketing, acting as powerful social proof that influences potential customers. Positive reviews build credibility and trust, addressing concerns and reservations prospective customers may have. Encourage your satisfied customers to share their experiences on platforms like TripAdvisor or Google, or wherever they booked, and don’t forget to respond to these reviews, whether positive or negative.

6. What are some unique challenges in tourism marketing compared to other industries?

Tourism marketing faces unique challenges such as seasonality, unpredictable external factors (e.g., natural disasters ), and the need for real-time adaptability to changing travel trends. High competition demands innovative strategies to stand out, and the reliance on positive word-of-mouth makes ensuring customer satisfaction even in the face of unpredictable challenges critical. 

7. How can I use tourism marketing to cope with seasonal fluctuations in the industry?

To cope with seasonal fluctuations, craft seasonal promotions, diversify offerings to match changing preferences, and use marketing to highlight the unique experiences available during different seasons. Some strategies include implementing targeted off-season promotions, creating incentives for bookings during slower periods, and developing themed tours or events that align with seasonal interests and capitalize on festivals or holidays. Implementing dynamic pricing strategies , where prices vary based on demand, can also help maximize revenue during peak seasons and encourage more visitation during slower periods.

Navigating the Future of Tourism Marketing With Arival

Success in tourism marketing lies in learning about your audience, developing practical strategies to reach them, constant adaptation to keep up with changing market conditions and traveler trends, and utilizing tools and research like what Arival provides to stay ahead in a competitive landscape. 

Keep in mind that you don’t have to do this alone. There are multiple marketing agencies out there that specialize in marketing for travel and tourism companies, with some even focusing specifically on tours, activities and attractions. Check out our curated list of the tourism marketing agencies for tours and attractions here. 

Even better, join us at the next Arival event where we’ll dive into the latest tourism market research insights and trends in travel experiences, and share practical tourism marketing strategies and other actionable takeaways to help you reach your target markets, increase your bookings and grow your business.  

Become an Insider Pro Access member today and get access to the full library of Arival research, plus many other benefits such as free consulting sessions, special discounts and 20% off in-person events, starting from $179 per year.

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Encyclopedia of Sustainable Management pp 1–6 Cite as

Sustainable Tourism Products and Policies

• Nil Sonuç 7  
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Definition and Conceptual Framework

Under the title, “Sustainable tourism products and policies,” one of the important pillars of sustainable tourism, the economic pillar of sustainable tourism shall be dealt with. As it may be predicted, the “policy” is representing the “macro” and the “product” the “micro” level on the planning and operational management of sustainable tourism. On the pathway to realize more sustainability in tourism policy and planning, theoricians and practitioners affirm involvement of all parties toward more participatory patterns and/or structures. The economic aim of this flexible, ever-evolving, and multidimensionally participative pattern which encourages cooperation and collaboration is to distribute fairly the benefits of sustainable tourism to the stakeholders.

UNWTO (United Nations World Tourism Organization) is the leading authority continuously working to develop this philosophy and the practicability of this pattern. UN (United Nations) members...

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İzmir Katip Çelebi University, İzmir, Turkey

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London Metropolitan University, Guildhall Faculty of Business and Law London Metropolitan University, London, UK

Samuel Idowu

Cologne Business School, Ingolstadt, Germany

René Schmidpeter

College of Business, Loyola University New Orleans, New Orleans, LA, USA

Nicholas Capaldi

International Training Centre of the IL, International Labor Organization, Turin, Italy

Liangrong Zu

Department of Economics, Society and Politics, University of Urbino Carlo Bo, Urbino, Italy

Mara Del Baldo

Instituto Politécnico da Guarda, Guarda, Portugal

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Faculty of Social Sciences and Business Studies, University of Eastern Finland, Kuopio, Finland

Arto O. Salonen

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Sonuç, N. (2020). Sustainable Tourism Products and Policies. In: Idowu, S., Schmidpeter, R., Capaldi, N., Zu, L., Del Baldo, M., Abreu, R. (eds) Encyclopedia of Sustainable Management. Springer, Cham. https://doi.org/10.1007/978-3-030-02006-4_453-1

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Ecotourism 101: Ecotourism Examples, Definition & Best Practices

What is Ecotourism: A Conceptual Understanding

Types of ecotourism, in-depth ecotourism examples, best practices for implementing ecotourism in your business, the future of ecotourism: trends and opportunities, frequently asked questions.

If you are closely keeping tabs on the travel industry, you probably know it’s one of the most dynamic landscapes. The chances are that this phenomenon results from how agile businesses in the sector are. In other words, the tourism industry’s products and services always reflect the most recent consumer needs and expectations.  

One of the newer tourism branches is ecotourism which reflects the needs of consumers interested in minimizing their carbon footprint while traveling while preserving nature. Although relatively new, this travel trend is quite important given that it revolves around conserving the environment and trying to improve the well-being of the local communities.

Below you can find everything about this travel sector, including ecotourism examples, definitions, best practices, and more.

Before we move on, let’s first define what ecotourism is. The widely accepted ecotourism definition goes along the following lines:

“Ecotourism encompasses products and services emphasizing the responsible travel to natural areas that conserves the environment, sustains the well-being of the local people, and involves interpretation and education.”

Simply put, ecotourism is where sustainable travel and conservation meet . If you look at ecotourism activities, you will notice they all have something common. These “things” are called ecotourism principles, and they include :

• Ensuring direct financial benefit for conservation, local communities, and the private sector;
• Minimizing physical, psychological, social, and behavioral impacts;
• Ensuring that both tourists and hosts have memorable experiences;
• Increasing cultural and environmental awareness;
• Designing and operating sustainable facilities;
• Creating empowerment through unities between indigenous people and travelers.

Ecotourism has several roles. The most obvious role would be the preservation of the environment, including natural resources. As the sub-component of sustainable tourism , it also promotes the preservation and conservation of cultural as well as natural resources . 

Since it has a couple of roles, ecotourism offers numerous benefits. The most noteworthy ones include:

• Promotes environmental awareness;
• Educates both locals and tourists;
• Creates new revenue stream for locals;
• Encourages conservation and preservation;
• Encourages local communities and governments to enhance biodiversity and maintain undisturbed natural resources;
• Lowers carbon emissions.

While it may appear as a coherent field, ecotourism is quite a diverse niche. In fact, there are four unique types of ecotourism. The types come from the kind of activities that tourists can engage in.

Nature-based Ecotourism: Direct interaction with nature 

As the name implies, nature-based ecotourism is all about enabling people to directly interact with nature. The imperative is to allow consumers to experience nature firsthand while ensuring nothing is disturbed. The most common nature-based ecotourism activities include wildlife viewing and nature photography. 

Cultural Ecotourism: Focusing on local cultures, traditions, and customs 

Some destinations have to offer more than natural attractions. Some places are attractive to tourists because of the local communities that live there. Many things can make a community unique, but in this case, it’s culture. Many consumers want to experience unique cultures and engage with community-based tourism activities and cultural tours.

Adventure Ecotourism: Combining Thrill and Sustainability 

Adventure tourism is as old as tourism itself. Adventure ecotourism is one of its newest sub-components. Destinations can attract responsible consumers if they market their activities as eco-friendly. Some examples include sustainable trekking activities and eco-friendly adventure sports. 

Adventure ecotourism is also attractive to businesses looking for eco-friendly alternatives to traditional team-building meetups. 

Voluntourism: Combining travel with volunteering for good causes 

Consumers deeply devoted to preserving nature are interested in a specific type of ecotourism called voluntourism. Look at it as a combination of travel and volunteering centered around a good cause. Some examples of voluntourism include participating in conservation projects, taking an active role in community development, or teaming up with local activists to clean the environment.

Now that you understand what ecotourism really is let’s see how ecotourism principles reflect on specific initiatives. Here are a couple of ecotourism examples to learn from.

Costa Rica: Emphasis on Protected Areas and Conservation

Costa Rica is a perfect ecotourism example to learn from because it’s deeply embedded into Forever Costa Rica’s Protected Areas Program . The program was launched in 2010, and so far, it raised over $5 million. Making the program a national strategy enabled Costa Rica to complete 97% of the planned projects.

The focus was and still is on protected areas and conservation. The projects aimed to improve collaboration with local communities and use technical tools to improve the control of protected areas and monitor their management. As a result , the country has to offer over 26 national parks, 58 wildlife refuges, 15 wetland areas, 32 protected zones, and 8 biological and 11 forest reserves.

Iceland: Sustainable Use of Geothermal Energy

Iceland is another excellent example of a leader in the world of ecotourism. Once again, it all happened because the government took an active role in bringing the entire country as closely as possible to zero carbon emissions.

Iceland’s strongest suit is geothermal energy. In fact, approximately 85% of primary energy use in this country comes from renewable sources, and 66% of energy use comes from geothermal sources . According to the same source, more than 90% of homes in Iceland are heated with this type of energy. The country also uses geothermal energy to keep the streets free of snow and ice.

Bhutan: Carbon-Negative Tourism and Sustainable Development Fee

Bhutan is an attractive tourist destination found on the bucket lists of many consumers. The key people in its government know the country’s strengths lie in its unique nature and culture – and to conserve and preserve it, the country needs money. To secure the cash, Bhutan decided to implement a Sustainable Development Fee. 

The carbon-negative tourism and sustainable development fee supports cultural and environmental development. At the start of 2023, the country raised the fee to fund all the projects aiming to promote and ensure sustainability. 

Galapagos Islands: Preservation of Biodiversity and UNESCO Heritage Site

We can’t talk about ecotourism without mentioning Galapagos Islands. This destination is famous for its unique flora and fauna. Some species are endemic, and you can’t see them anywhere if you don’t visit Galapagos. Back in 1976, Galapagos was designated a Natural World Heritage site.

UNESCO designated it a Biosphere Reserve in 1984 and 17 years later a Ramsar Site . The islands also have exclusive sustainable travel partners. You won’t be able to engage in sustainable tourism in Galapagos if you don’t strive to make your business environmentally friendly, source locally produced products, and work with local employees.

Kenya: Promoting Ecotourism through Government Initiatives

Kenya is a prominent example of how to do ecotourism right because the government actively established clear rules, regulations, and policies to promote it. What is it all about? Well, one of the government’s primary goals is to attract tourists to Kenya, especially those that value wildlife and nature.

The country’s official organization Ecotourism Kenya is responsible for promoting responsible tourism activities. The organization encourages all parties engaged in tourism to adopt responsible practices. 

Additional examples highlighting different types of ecotourism 

There are many examples of ecotourism. Here are a couple more you can further research and learn from:

• Voluntourism in the Amazon – thanks to voluntourism programs , tourists can visit Amazon and rainforest, stay in local villages, protect local wildlife, and teach art, mathematics, and English. This activity helps generate additional revenue for the locals, thus offering an alternative to hunting;
• Adventure ecotourism in Norway – Norway has created tours specifically tailored to the needs of eco-conscious travelers . Travelers can experience northern Norway, tour numerous summits, and trek arctic routes.

Before you can follow ecotourism principles, you must ensure your success by identifying the best practices for implementing ecotourism in your business.

Building Partnerships with Local Communities

Ecotourism is all about building bridges between your brand and local communities. The focus is on building long-lasting relationships based on trust with the people you plan to work with . After all, they will be directly responsible for the quality of travel and stay experience. You should establish communication with local communities to discover details about specific destinations and expectations of local communities.

Promoting Conservation and Sustainable Practices

Every travel brand that enters the ecotourism space has to adjust its policies and business logic. At the center of operation here, we now have conservation and sustainability. Yes, you should promote both efforts, but they should also reflect your business. 

You should leverage your online presence, including your official blog and social media profiles, to promote these practices. You should also share with people what you as a company did to minimize the impact on nature and conserve communities in destinations in your offer.

Ensuring Economic Benefits for Local Communities

While ecotourism is all about preserving nature and conserving the culture of local communities, it’s still a segment of a large industry. It means that every type of ecotourism has to generate revenue for both travel companies and local communities. 

You should find the most optimal ways for local communities to reap economic benefits from their engagement with tourism. The funds can help them see your relationship as valuable, and they can use the excess money to start small businesses, restore local attractions, and make destinations more appealing.

Developing Eco-Friendly Accommodations and Services

Finally, you should work on developing eco-friendly accommodations and services. As mentioned earlier, it can help you promote conservation and sustainable practices. It can also help you attract consumers interested in buying travel products and services from green brands exclusively. 

More and more world organizations embrace and promote the eco-friendly paradigm making a cross-industrial standard. It’s safe to assume that the future of ecotourism looks bright. Here are three facts that contribute to this bold claim.

Impact of Technology on Ecotourism

Technology keeps going forward at a rapid pace. Some of the emerging technologies facilitate ecotourism principles and make them hassle-free. Take augmented reality, for instance . This technology alone can significantly help with sustainability, conservation, and preservation, especially when paired with virtual reality, which streamlines virtual tours . 

The technology in drones has become quite sophisticated as well. Modern drones have longer flight times, can carry quality video equipment, and have no carbon footprint. Drones are bound to keep revolutionizing ecotourism . 

Evolving Tourist Preferences: Demand for Authentic and Sustainable Experiences

Travel products and services always reflect the demand in the market. Did you know that 71% of consumers say that sustainable travel and accommodation are important to them? The same source also cites that the “sustainable travel” search query trend has increased by almost 150% from 2019 to 2022. The demand for authentic and sustainable experiences is not only there, but it keeps growing as well.

Role of Regulations and Policies in Promoting Ecotourism

Governments in attractive ecotourism destinations have probably the most crucial role . Governments can write regulations and policies to promote ecotourism and prepare and implement standards for its certification and implementation. With clear regulation, local communities and travel brands can engage in prosperous relationships to bring tourists in, generate revenue, and pay taxes.

Ecotourism is gaining traction among travelers of all ages. People are interested in travel and accommodation options, activities, and experiences with none to minimal impact on local communities and nature. At the same time, it’s an excellent opportunity for travel brands and countries to generate additional revenue streams. 

However, revenue is not the only reason to embrace ecotourism. Turning to ecotourism is vital for the future of the tourism industry as it can help bring the entire sector to zero carbon emissions and enable small communities worldwide to thrive.

You can start by implementing the best eco-friendly practices relevant to your industry. Next, you can build partnerships with local communities, promote conservation and sustainable practices, ensure economic benefits for local communities, and develop eco-friendly accommodations and services.

You have several marketing strategies at your disposal. You can engage with relevant influencers on social media, develop a PPC strategy plan, and target relevant keywords with your content marketing strategy.

Ecotourism is a complex model which requires thorough analysis and planning. Next, there is often a lack of motivation from communities. You can overcome these common challenges by communicating the benefits to local community representatives and comprehensive investigation, analysis, planning, and execution.

New tech like augmented and virtual reality can help you promote ecotourism. You can even create virtual tours for your consumers to help protect some highly endangered species in attractive environments. 

There are many global initiatives promoting ecotourism you can look into, such as the European Commission with its Natura 2000 Award program , UNWTO Sustainable Development , World Animal Protection , EarthCheck , and many others .

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Cristóbal Reali, VP of Global Sales at Mize, with over 20 years of experience, has led high-performance teams in major companies in the tourism industry, as well as in the public sector. He has successfully undertaken ventures, including a DMO and technology transformation consulting. In his role at Mize, he stands out not only for his analytical and strategic ability but also for effective leadership. He speaks English, Spanish, Portuguese, and Italian. He holds a degree in Economics from UBA, complementing his professional training at Harvard Business School Online.

Mize is the leading hotel booking optimization solution in the world. With over 170 partners using our fintech products, Mize creates new extra profit for the hotel booking industry using its fully automated proprietary technology and has generated hundreds of millions of dollars in revenue across its suite of products for its partners. Mize was founded in 2016 with its headquarters in Tel Aviv and offices worldwide.

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Sustainability Success

10 Sustainable Tourism Examples

Tourism is fun; you get to meet new people, learn about new cultures and build beautiful memories that will last forever. However, as a tourist, have you ever paused to think that the areas you visit are actually people’s homes? And, of course, you wouldn’t want to ruin the homes and environments of other people, right? 

This is where green tourism comes in. Sustainable tourism factors in the economic , environmental , and social aspects of tourism, ensuring that it does not have any negative consequences on the environment. In addition to protecting the environment, sustainable tourism also protects the local communities and businesses.

In this article, I will go through 10 sustainable tourism examples around the world!

Here are 10 remarkable examples of sustainable tourism for environmentally conscious persons, including both luxury travel and budget options! Responsible tourism examples:

1. Feynan Ecolodge – Jordan

The first ecolodge of its kind in Jordan, Feynan Ecolodge was designed to reflect the architectural style of the ancient caravanserai and was built in 2005 by the Royal Society for the Conservation of Nature.

In 2009, EcoHotels took over the management and operation of the lodge, offering travelers an opportunity to experience the wild nature of Jordan, meet its natives and explore its ancient history. All of this with minimal impact on the environment!

Feynan Ecolodge is found deep in the Dana Biosphere Nature Reserve; a mountainous place located in Jordan.

It is one of the best examples of sustainable tourism globally, with the National Geographic Traveler Magazine ranking it among the top 25 ecolodges globally.

The lodge has partnered with the Royal Society for the Conservation of Nature to provide solar-powered accommodation. The use of solar as the main source of energy greatly reduces the carbon footprint released and led them to win the World Responsible Tourism Award in 2019. Therefore, guests who use these accommodation services play a role in protecting the environment.

Dana Biosphere Reserve is one of the largest nature reserves in Jordan. It was established in 1989 to protect the area’s diverse wildlife, geology, and landscape. The reserve encompasses four different bio-geographical zones: Mediterranean, Irano-Turanian, Saharo-Arabian, and Sudanian. It is home to 800 plant species and 449 animal species, including several globally threatened/endangered species.

The Bedouin people are the original inhabitants of Jordan and are considered the backbone of the country. The Bedouin culture has transformed over time, as many people have left the traditional lifestyle and migrated to cities. However, there is still a small community of Bedouins who continue to live in the Feynan area, and geotourism has been helpful in preserving this culture.

As you can see, the Feynan Ecolodge is acting on all three pillars of sustainability (or the 3 E’s of sustainability ) by supporting the local culture (promoting cultural sustainability ), preserving the environment, and improving the local economy.

The Feynan Ecolodge is without a doubt one of the great examples of sustainable tourism, as well as an example of environmental responsibility !

2. Mdumbi Backpackers Hostel – South Africa

The Mdumbi Backpackers Hostel is specifically designed for people who like sustainable tourism.

Mdumbi Backpackers is a community-driven backpacker hostel located in the Transkei with panoramic views of the coast. They promote community involvement and sustainable eco-tourism.

The nearby beach was voted the best beach in Southern Africa, with world-class surf and incredible hiking and exploration opportunities, Mdumbi is a hidden gem not to be missed.

It provides an ideal base for whale-watching, hiking, and doing other outdoor tourist activities. The hostel uses multiple eco-friendly tools and practices, all of which are aimed to encourage more sustainable green tourism.

For example, all the accommodations use solar power and include a waste management system that is sustainable.

Besides, the hostel has a special ownership model, so that even local employees can own shares in the hostel.

3. Six Senses Resort – Fiji

The Six Senses Resort in Fiji resort is located on Malolo island at a secluded bay. The 5-star luxury resort can be said to meet all the sustainable tourism guidelines and principles.

Six Senses Fiji is committed to sustainability , with 100% solar power, programs to conserve energy and rainwater, make high-quality drinking water, and locally grow organic produce.

For example, Six Senses Resort uses solar energy to power the entire resort . Also, it established rain capture and efficient water filtration systems that help to reduce the usage of plastic bottles.

The resort has one of the largest off-grid solar installations in the Southern Hemisphere, using batteries to power the resort and the desalination plant.

In addition, the resort encourages recycling and re-using of materials, minimizing overall wastage and the release of harmful gases due to wastage.

Furthermore, the Six Senses Resort greatly supports different causes and programs aimed to help the local communities lead a more sustainable life.

For example, the resort works with Rise Beyond the Reef , an NGO that teaches women in remote communities to create marketable goods using traditional skills.

The Six Senses Resort in Fiji is clearly an amazing luxury eco-tourism example and a great option for those who can afford it!

4. Bom Bom Water Project – Príncipe Island – Africa

This water project is controlled and managed by the Bom Bom Resort . This luxury resort can be found in Príncipe and Sao Tome, an island that is located off the western coast of Gabon, West Africa.

This resort has a recycling scheme that involves replacing used water bottles with a stainless steel bottle (known as the “Biosphere Bottle”) that can be refilled.

So far, this recycling scheme has led to the removal of over 300,000 plastic bottles; a result that has contributed to a cleaner and more sustainable island.

More so, the Bom Bom Resort supports the water purification fountains and recycling projects established by UNESCO and the Príncipe Island World Biosphere Reserve.

It has established 13 water stations in different parts of the island, where tourists can refill their Biosphere Bottles. Besides, the resort encourages tourists and guests to take part in the sustainable programs available.

If you are interested in visiting this luxury eco-tourism option, then you can check a detailed review by some of their guests!

5. Inkaterra Hotels – Peru

Inkaterra Hotels is a 100% carbon-neutral organization with 47 years of experience in practicing sustainable tourism with its eco-lodges. Not bad for those luxury ecolodge options!

These hotels can be found in different parts of Peru, such as Tambopata, Machu Picchu Pueblo, Cusco, and Sacred Valley.

They were crowned by Greeninitiative , an organization endorsed by the United Nations (UN), as the very first “Climate Positive” hotel brand in the world.

All the lodges in these hotels are built using locally-sourced products; eliminating any transportation which would’ve led to a high carbon footprint.

Besides, the lodges are built in such a way that they do not ruin the environment or cause permanent damage.

Also, the Inkaterra Hotels provide support to education, scientific research, and local efforts aimed to conserve the environment and boost the economic condition of the locals.

Inkaterra Hotels is a great example of ecotourism , because the organization is truly aiming at sustainable development, by acting on all the 3 Ps of sustainability : people, profit, planet!

6. Atlantis Submarines – Hawaii

Sustainable tourism is not just about ecolodges, but also about experiences. Atlantis submarines in Hawaii offers the possibility to explore the submarine world in a more eco-friendly way.

The Atlantis Submarines are located in three different regions in Hawaii. They provide the thrill of diving up to 30 meters underwater to tourists and adventurous people.

Having been operational since 1988, the submarines are powered by environmental-friendly batteries. Therefore, they do not emit any pollutants or release harmful greenhouse gases in the atmosphere. 

Furthermore, all the Atlantis Submarines move quietly via the water without causing any environmental disturbance.

The company has also installed environmental-friendly artificial reefs in two different locations; these reefs help to re-establish healthy habitats for Marine life and fish.

Indeed, the Atlantis Submarines provide an eco-friendly way of exploring the deep sea.

7. BEES Elephant Sanctuary – Thailand

The BEES Elephant Sanctuary is located in rural Thailand in the Maechaem district. Most animal sanctuaries are considered unsustainable since most of the activities only function to exploit the animals kept there. However, the BEES sanctuary is different from these other sanctuaries, since it takes a different approach that aims to improve sustainability.

BEES was founded in 2011 by Burm Pornchai Rinkaew and Emily Rose McWilliam.

Emily traveled to Thailand as a teen in early 2009 and was appalled by the living conditions and hardships elephants experienced working in tourist camps. She made a promise to the elephants to do something about their plight and, at just 18 years of age, co-founded BEES with her partner Burm.

BEES provides a safe, natural home for elephants to just BE elephants and also rescues and provides care for local cats and dogs.

This sanctuary has adopted a sustainable approach known as the “No Contact – Hands Off Approach.” The hands-off policy prevents humans from forcing elephants into contact.

Also, all the elephants in the sanctuary have either been rented from the owners, retired, or rescued in the wild, in turn giving them a break from all the tough work that they do.

More so, the BEES sanctuary has set up different programs that allow people to work for the sanctuary, providing them with the opportunity to give back to nature.

8. Summit Expeditions & Nomadic Experience (SENE) – Tanzania

SENE is a tour operator company based in Tanzania . It offers a wide range of tours, such as around Zanzibar island, climbing up to the top of Mt. Kilimanjaro, Mbahe farm cottages , and other wildlife safaris. Since the company was established in 1998, it has been offering sustainable tours to tourists and jobs to the locals.

The SENE tour company is a member of “Leave No Trace”; a set of ethics whose main goal is to promote a sustainable world that will support many generations to come.

Also, they use portable toilets whose disposal systems are biodegradable.

In addition, the company encourages tourists to take alternative routes to their destination, so that they give the busier routers a chance to recuperate.

All these sustainable activities help to promote a healthier local environment in Tanzania.

9. Wavelength tours – Australia

Wavelength is a family-operated firm with a team made of local marine biologists or people who have spent most of their lives on the barrier reef. It provides snorkeling tours on the great barrier reef of Australia. However, unlike other similar snorkeling tour firms, Wavelength offers more environmentally friendly tours.

For example, the company takes only a small group of people for snorkeling. They also have a “no-touch” policy that prevents unnecessary disturbance of nature.

Also, all tourists are recommended to use environmental-friendly sunscreen that won’t have any negative impact on the corals and marine life.

All these sustainable solutions help to protect the great barrier reef, ensuring that it is not put under much pressure, which would in turn have significant effects on the environment.

Of course there is still more that could be done, but this company is surely doing some steps in the right direction.

10. Trash Hero – Thailand/Global

Trash Hero is a volunteer-led movement whose mission is to drive positive change within communities all over the world. It does so by encouraging communities globally to pick up rubbish and prevent plastic waste being dispersed in the local environment.

While Trash Hero was first started in Thailand, they have been establishing in 12 more countries.

They combine the effort of local communities and eco-friendly tourists by encouraging both parties to clean rubbish wherever they see it and work together to create a healthy, trash-free world.

Trash Hero also produces steel bottles that are more sustainable; the movement sells these bottles and also works with other businesses to make them more sustainable and greener.

Why is Sustainable Tourism Important?

The main goal of sustainable tourism is to minimize the negative impact that tourism has on the environment and local communities. It ensures that all resources are used in an optimal way, preventing over-consumption and wastage. In turn, sustainable tourism helps to preserve the natural world, as well as local traditions, culture and heritage.

Besides, sustainability tourism provides social and economic benefits to the local communities. This contributes to a mutually beneficial relationship of “give and take” where both locals and tourists gain equal benefits.

What’s even better, the sustainable activities involved with this form of tourism ensure the long-term future of travel, such that the environmental, economic, and social benefits are enjoyed now and by many more generations to come.

Sustainable tourism is not only good for business; it is also good for the environment, ensuring sustainability now and in the future. Therefore, unless you want to promote an unsustainable world, you need to ditch mass tourism and apply to tours that support sustainable tourism.

However, did you know that soon we may be getting also new ways to travel sustainably and enjoy an eco-friendly luxury vacation on the water? This may soon become available thanks to the new solar catamarans that are starting to become more mainstream!

Here are the 10 sustainable tourism examples I went through in this article:

• Feynan Ecolodge – Jordan
• Mdumbi Backpackers Hostel – South Africa
• Six Senses Resort – Fiji
• Bom Bom Water Project – Príncipe Island – Africa
• Inkaterra Hotels – Peru
• Atlantis Submarines – Hawaii
• BEES Elephant Sanctuary – Thailand
• Summit Expeditions & Nomadic Experience (SENE) – Tanzania
• Wavelength tours – Australia
• Trash Hero – Thailand/Global

I hope you enjoyed learning about those responsible tourism examples, and if you are not sure where to start, simply pick one of the 10 sustainable tourism examples discussed above. These destinations will not only give you the best time of your life, but also give you the opportunity to make a positive contribution to the world while you’re having fun!

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What Is Ecotourism? Definition, Examples, and Pros and Cons

• Chapman University
• Sustainable Fashion
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Ecotourism Definition and Principles

Pros and cons.

• Examples of Ecotourism
• Frequently Asked Questions

Ecotourism is about more than simply visiting natural attractions or natural places; it’s about doing so in a responsible and sustainable manner. The term itself refers to traveling to natural areas with a focus on environmental conservation. The goal is to educate tourists about conservation efforts while offering them the chance to explore nature.

Ecotourism has benefited destinations like Madagascar, Ecuador, Kenya, and Costa Rica, and has helped provide economic growth in some of the world’s most impoverished communities. The global ecotourism market produced $92.2 billion in 2019 and is forecasted to generate $103.8 billion by 2027.

A conservationist by the name of Hector Ceballos-Lascurain is often credited with the first definition of ecotourism in 1987, that is, “tourism that consists in travelling to relatively undisturbed or uncontaminated natural areas with the specific object of studying, admiring and enjoying the scenery and its wild plants and animals, as well as any existing cultural manifestations (both past and present) found in these areas.”

The International Ecotourism Society (TIES), a non-profit organization dedicated to the development of ecotourism since 1990, defines ecotourism as “responsible travel to natural areas that conserves the environment, sustains the well-being of the local people, and involves interpretation and education [both in its staff and its guests].”

The International Union for Conservation of Nature (IUCN) looks at ecotourism as a significant tool for conservation, though it shouldn’t be seen as a fix-all when it comes to conservation challenges:

“There may be some areas that are just not appropriate for ecotourism development and some businesses that just won’t work in the larger tourism market. That is why it is so important to understand the basics of developing and running a successful business, to ensure that your business idea is viable and will be profitable, allowing it to most effectively benefit the surrounding environment and communities.”

Marketing an ecosystem, species, or landscape towards ecotourists helps create value, and that value can help raise funds to protect and conserve those natural resources.

Sustainable ecotourism should be guided by three core principles: conservation, communities, and education.

Conservation

Conservation is arguably the most important component of ecotourism because it should offer long-term, sustainable solutions to enhancing and protecting biodiversity and nature. This is typically achieved through economic incentives paid by tourists seeking a nature-based experience, but can also come from the tourism organizations themselves, research, or direct environmental conservation efforts.

Communities

Ecotourism should increase employment opportunities and empower local communities, helping in the fight against global social issues like poverty and achieving sustainable development.

Interpretation

One of the most overlooked aspects of ecotourism is the education component. Yes, we all want to see these beautiful, natural places, but it also pays to learn about them. Increasing awareness about environmental issues and promoting a greater understanding and appreciation for nature is arguably just as important as conservation.

As one of the fastest growing sectors of the tourism industry, there are bound to be some downsides to ecotourism. Whenever humans interact with animals or even with the environment, it risks the chance of human-wildlife conflict or other negative effects; if done so with respect and responsibility in mind, however, ecotourism can reap enormous benefits to protected areas.

As an industry that relies heavily on the presentation of eco-friendly components to attract customers, ecotourism has the inevitable potential as a vessel for greenwashing. Part of planning a trip rooted in ecotourism is doing research to ensure that an organization is truly providing substantial benefits to the environment rather than exploiting it.

Ecotourism Can Provide Sustainable Income for Local Communities

Sustainably managed ecotourism can support poverty alleviation by providing employment for local communities, which can offer them alternative means of livelihood outside of unsustainable ones (such as poaching).

Research published in Proceedings of the National Academy of Sciences found that communities in regions surrounding conservation areas in Costa Rica had poverty rates that were 16% lower than in areas that weren’t near protected parks. These protected areas didn’t just benefit from conservation funds due to ecotourism, but also helped to reduce poverty as well.

It Protects Natural Ecosystems

Ecotourism offers unique travel experiences focusing on nature and education, with an emphasis on sustainability and highlighting threatened or endangered species. It combines conservation with local communities and sustainable travel , highlighting principles (and operations) that minimize negative impacts and expose visitors to unique ecosystems and natural areas. When managed correctly, ecotourism can benefit both the traveler and the environment, since the money that goes into ecotourism often goes directly towards protecting the natural areas they visit.

Each year, researchers release findings on how tourist presence affects wildlife, sometimes with varying results. A study measuring levels of the stress hormone cortisol in wild habituated Malaysian orangutans found that the animals were not chronically stressed by the presence of ecotourists. The orangutans lived in the Lower Kinabatangan Wildlife Sanctuary, where a local community-managed organization operates while maintaining strict guidelines to protect them.

Ecotourism May Also Hurt Those Same Natural Ecosystems

Somewhat ironically, sometimes ecotourism can hurt ecosystems just as much as it can help. Another study in the journal Trends in Ecology and Evolution found that ecotourism can alter animal behaviors in ways that put them at risk. If the presence of humans changes the way animals behave, those changes may make them more vulnerable by influencing their reaction to predators or poachers.

It's not just the animals who are at risk. As ecotourism activities become too popular, it can lead to the construction of new infrastructure to accommodate more visitors. Similarly, more crowds mean more pressure on local resources, increased pollution, and a higher chance of damaging the soil and plant quality through erosion. On the social side, these activities may displace Indigenous groups or local communities from their native lands, preventing them from benefiting from the economic opportunities of tourism.

Ecotourism Offers the Opportunity to Experience Nature

Renown conservationist Jane Goodall has a famous quote: “Only if we understand, will we care. Only if we care, will we help. Only if we help, shall all be saved.” It can be difficult to understand something that we haven’t seen with our own eyes, and ecotourism gives travelers the opportunity to gain new experiences in natural areas while learning about the issues they face. 

Ecotourism also educates children about nature, potentially creating new generations of nature lovers that could someday become conservationists themselves. Even adult visitors may learn new ways to improve their ecological footprints .

EXAMPLES OF ECOTOURISM

The East African country has some competitive advantages over its neighbors thanks to its rich natural resources, paired with the fact that it has allocated over 25% of its total area to wildlife national parks and protected areas. Because of this, an estimated 90% of tourists visit to Tanzania seeking out ecotourism activities. Ecotourism, in turn, supports 400,000 jobs and accounts for 17.2% of the national GDP, earning about $1 billion each year as its leading economic sector.

Some of Tanzania’s biggest highlights include the Serengeti, Mount Kilimanjaro , and Zanzibar, though the country still often goes overlooked by American tourists. Visitors can take a walking safari tour in the famous Ngorongoro Conservation area, for example, with fees going to support the local Maasai community.

The country is also known for its chimpanzees , and there are several ecotourism opportunities in Gombe National Park that go directly towards protecting chimpanzee habitats.

Galapagos Islands

It comes as no surprise that the place first made famous by legendary naturalist Charles Darwin would go on to become one of the most sought-after ecotourism destinations on Earth, the Galapagos Islands .

The Directorate of the Galapagos National Park and the Ecuadorian Ministry of Tourism require tour providers to conserve water and energy, recycle waste, source locally produced goods, hire local employees with a fair wage, and offer employees additional training. A total of 97% of the land area on the Galapagos is part of the official national park, and all of its 330 islands have been divided into zones that are either completely free of human impact, protected restoration areas, or reduced impact zones adjacent to tourist-friendly areas.

Local authorities still have to be on their toes, however, since UNESCO lists increased tourism as one of the main threats facing the Galapagos today. The bulk of funding for the conservation and management of the archipelago comes from a combination of governmental institutions and entry fees paid by tourists.

Costa Rica is well-known throughout the world for its emphasis on nature-based tourism, from its numerous animal sanctuaries to its plethora of national parks and reserves. Programs like its “Ecological Blue Flag” program help inform tourists of beaches that have maintained a strict set of eco-friendly criteria.

The country’s forest cover went from 26% in 1983 to over 52% in 2021 thanks to the government’s decision to create more protected areas and promote ecotourism in the country . Now, over a quarter of its total land area is zoned as protected territory.

Costa Rica welcomes 1.7 million travelers per year, and most of them come to experience the country’s vibrant wildlife and diverse ecosystems. Its numerous biological reserves and protected parks hold some of the most extraordinary biodiversity on Earth, so the country takes special care to keep environmental conservation high on its list of priorities. 

New Zealand

In 2019, tourism generated $16.2 billion, or 5.8% of the GDP, in New Zealand. That same year, 8.4% of its citizens were employed in the tourism industry, and tourists generated $3.8 billion in tax revenue.

The country offers a vast number of ecotourism experiences, from animal sanctuaries to natural wildlife on land, sea, and even natural caves. New Zealand’s South Pacific environment, full of sights like glaciers and volcanic landscapes, is actually quite fragile, so the government puts a lot of effort into keeping it safe.

Tongariro National Park, for example, is the oldest national park in the country, and has been named by UNESCO as one of only 28 mixed cultural and natural World Heritage Sites. Its diverse volcanic landscapes and the cultural heritage of the indigenous Maori tribes within the create the perfect combination of community, education, and conservation.

How to Be a Responsible Ecotourist

• Ensure that the organizations you hire provide financial contributions to benefit conservation and find out where your money is going.
• Ask about specific steps the organization takes to protect the environment where they operate, such as recycling or promoting sustainable policies.
• Find out if they include the local community in their activities, such as hiring local guides, giving back, or through initiatives to empower the community.
• Make sure there are educational elements to the program. Does the organization take steps to respect the destination’s culture as well as its biodiversity?
• See if your organization is connected to a non-profit or charity like the International Ecotourism Society .
• Understand that wildlife interactions should be non-invasive and avoid negative impacts on the animals.

Ecotourism activities typically involve visiting and enjoying a natural place without disturbing the landscape or its inhabitants. This might involve going for a hike on a forest trail, mountain biking, surfing, bird watching, camping, or forest bathing . 

Traveling in a way that minimizes carbon emissions, like taking a train or bike instead of flying, may also be part of an ecotourism trip. Because these modes of travel tend to be slower, they may be appreciated as enjoyable and relaxing ecotourism activities.

The Wolf Conservation Center ’s programing in New York State is an example of ecotourism. This non-profit organization is dedicated to the preservation of endangered wolf species. It hosts educational sessions that allow visitors to observe wolves from a safe distance. These programs help to fund the nonprofit organization’s conservation and wildlife rehabilitation efforts.

Stonehouse, Bernard. " Ecotourism ." Environmental Geology: Encyclopedia of Earth Science , 1999, doi:10.1007/1-4020-4494-1_101

" What is Ecotourism? " The International Ecotourism Society .

" Tourism ." International Union for Conservation of Nature .

https://doi.org/10.1073/pnas.1307712111

https://doi.org/10.1371/journal.pone.0033357

https://doi.org/10.1016/j.tree.2015.09.010

https://doi.org/10.5897/JHMT2016.0207

" Galapagos Islands ." UNESCO .

" About Costa Rica ." Embassy of Costa Rica in Washington DC .

https://www.stats.govt.nz/information-releases/tourism-satellite-account-2019

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