hsbc everymile travel insurance

HSBC EveryMile Credit Card

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Are you eligible?

• During the promotional period, you can enjoy an extra $800 RewardCash if you fulfill the requirements under (a) to (c): 
• (a) successfully apply for an Eligible Credit Card via HSBC website, HSBC Personal Internet Banking or HSBC HK App; and  (b) successfully complete the Registration via the designated website; and (c) make Eligible Transactions of HK$8,000 or above with the Eligible Credit Card within the first 60 calendar days after card issuance.

Extra $200 RewardCash for new credit card customers who successfully apply for a Cash Instalment Plan

What you need to know

• After clicking MoneySmart’s designated link, please complete the application from asap; Do not open another web page.

All Details

Key features.

You do not need to repay the first 2-month’s statement balances without finance charge or late charge to enjoy financial flexibility (for new credit card customers and upon physical card activation within the first 60 days of card issuance. No registration is required)

Annual fee waiver for the first year

Enjoy 15% off your worldwide hotel bookings all year round via the Agoda website by using the HSBC EveryMile Credit Card

6 Complimentary visits to the Plaza Premium Airport Lounge or free meals at selected airport dining outlets in Hong Kong and overseas per year

Cathay Pacific: Receive a HKD300 spending rebate when you make a single purchase of at least HKD5,000 on the Cathay Pacific app via Apple Pay or Google Pay

Complimentary travel insurance for you and your accompanying family members, enjoy special coverage on your mobile phone

Visa concierge services

Terms and Conditions Apply

To borrow or not to borrow? Borrow only if you can repay!

Every HK$2 = 1 mile for spending in designated categories

HK$2 = 1 mile for overseas spending (till 31 December 2023)

HK$5 = 1 mile for local purchases

Welcome Offers

New credit card customers can enjoy an extra $800 RewardCash exclusively for online applications (equivalent to 20,000 miles)

Limited offer for HSBC Visa Credit Cards: New credit card customers may enjoy an extra limited time welcome offer of up to $300 RewardCashupon successful application of an HSBC Visa Gold Card for Students by 30 April 2024 and using the card to take an MTR ride

Existing credit card customers can enjoy $200 RewardCash offer

First year annual fee waiver

Best Credit Cards

Annual interest rate and fees, minimum income requirements, card association, credit card features.

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HSBC Premier Credit Card

Unlimited rewards points with no expiration.

35k Introductory Offer

Earn 35,000 Rewards Bonus Points worth at least $400 in air travel – after spending $3,000 in the first 3 months from Account opening 2

2× Travel Points

You’ll earn 2× Rewards Points on new travel purchases – including airline, hotels, and car rentals

1× on all other purchases You’ll earn 1× Points per $1 spent

No Annual Fee 5

• No Foreign Transaction Fees
• Competitive Variable APR 5 of 21.24% to 25.24% on Purchases and Balance Transfers 

Redeem your points for rewards 

• Redeem Points for flights, hotel reservations and car rentals using our online travel site
• Book your own airline travel, and receive a statement credit to reimburse the cost
• Transfer your Points to air miles with participating airline partner 3

Cash Rewards

• Reward yourself with cash back
• Direct deposit to your HSBC bank account 
• Statement credits can be applied to your HSBC card account

• More than 100 brands in variable denominations 3
• Find the perfect fit across dining, travel, shopping, and entertainment 3
• Macy's, Starbucks, Home Depot®, Amazon.com, and Best Buy® are a few of the most popular in this vast collection 3

Merchandise

• A collection of over 3,000 items with new ones added every week 3
• Shop categories from luggage to electronics, kitchenware to fashion, and everything in-between 3
• Find top brands including Bose, Apple, Tumi, Dyson, Kate Spade New York, and many more 3

Explore this card

Travel benefits, everyday values and experiences, peace of mind.

Up to $85 TSA Precheck(R) Credit Receive one Statement Credit every 54 months, to cover up to $85 towards your  TSA Precheck  Application fee 6 .

(Not applicable towards the Global Entry Fee)

Mastercard Travel Rewards

Get exclusive offers from top brands in over 15 countries outside the U.S. including France, Hong Kong, U.K. and more when you use your HSBC Elite or Premier Credit Card. 3

Rewards For Miles

Transfer your Points into any of the Rewards for Miles partners’ loyalty programs.  We have expanded the program to now include 11 airlines and 2 hotel partners.

•   Learn More Learn More Modal link

View more travel benefits 

No Foreign Transaction Fees There are no added costs when using your card to make purchases in a foreign country.

MasterRental TM Coverage Provides protection for physical damage and theft to most rental vehicles 4 .

Mastercard Travel & Lifestyle Services TM  Connects you with access to luxury travel benefits, amenities and upgrades at some of the most sought-after travel destinations either by phone, email or a personalized online platform 4 .

Travel Accident Insurance Receive accidental death or dismemberment coverage of up to $1,000,000 when traveling 4 .

Trip Cancelation Insurance Reimburses you for your prepaid, non-refundable expenses in case you have to cancel your trip for a covered reason 4 .

Hotel and Motel Burglary Insurance Get reimbursed up to $1,500 per claim for personal property stolen or damaged from your hotel or motel room as a result of burglary by forcible entry 4 .

Lost Luggage Insurance Get reimbursed up to $1,500 per claim for checked or carry-on luggage that is lost or damaged while traveling on a common carrier 4 .

Baggage Delay Insurance Get reimbursed up to $250 per claim for the cost of essential items such as clothing and toiletries if your luggage is delayed in getting to your scheduled destination 4 .

Mastercard ® Airport Concierge Enjoy a 15% savings on Airport Meet and Greet services. Arrange for a personal, dedicated Meet and Greet agent to escort you through the airport on departure, arrival or any connecting flights at over 450 destinations worldwide 4 .

Priceless Experiences

Get exclusive, once in a lifetime experiences in the cities where you live, shop and travel.

Complimentary ShopRunner membership for unlimited, free 2-day shipping and free return shipping at over 140 online stores.

Take 3 rides, get a $5 Lyft App credit every month with your HSBC Credit Card. 4

Priceless Golf®

Discounted access to select golf courses, complimentary grounds passes for PGA Tournaments, Priceless Lessons with PGA Tour professional and much more.

Mastercard ID Theft Protection TM 

If your identity is compromised, you’ll receive one-on-one support until your claim is resolved 4 .

Identity Fraud Expense Reimbursement

Provides expense reimbursement in the event your identity is compromised through identity fraud 4 .

Cellular Wireless Telephone Protection

Provides reimbursements up to $600 per claim if your cellphone is stolen or damaged 4 .

Tap & Go® with any HSBC Credit Card

Tap & Go® contactless payments are faster than swiping or inserting your card for payment.

• Place – Simply place your HSBC Credit Card close to a contactless payment terminal
• Hold – Briefly hold your card close to the terminal until it confirms the payment with a green light or beep,
• Done – Follow the prompts, and you're done!

Thousands of merchants accept contactless payments – use your card wherever you see the contactless symbol.

† Summary of Terms can be accessed here

HSBC Premier World Mastercard® credit card Rewards & Benefits and Mastercard Guide to Benefits brochure can be accessed here .

How to apply

To apply for an HSBC Premier World Mastercard® credit card, you must have an existing U.S. HSBC Premier checking 1 account relationship.

I have an HSBC Premier checking account relationship

New to HSBC

To apply for an HSBC Premier World Mastercard® credit card 1 , you must have an existing U.S. HSBC Premier checking account relationship. Explore the benefits today.

Existing HSBC Customer

Log on to Personal Internet Banking to apply for an HSBC Premier World Mastercard® credit card.

Contact our 24/7 Premier Customer Relationship Center.

888.662.4722 (HSBC)

If you’re calling from outside the US or Canada, call 

716.841.6866

Find the Wealth Center closest to you to apply in person.

• Wealth Center locator  

I do not have an HSBC Premier checking account relationship.

Applying to become an HSBC Premier client 1 has many benefits beyond access to the HSBC Premier World Mastercard® credit card.

• Learn more about HSBC Premier  

• Fraud Protection  

As an HSBC customer, you’re automatically enrolled in our fraud alert program.

• FICO®  

See your FICO® score for free, along with key score factors, on your monthly statement.

• Mobile Payments  

All HSBC credit cards are compatible with Apple Pay®, Google Pay TM , Fitbit Pay TM , Garmin Pay TM and Samsung Pay TM .

1 HSBC Premier World Mastercard® requires a U.S. HSBC Premier relationship. For a complete list of HSBC Premier Relationship eligibility requirements please visit  https://www.us.hsbc.com/premier/  or speak with your Relationship Manager.

2 The 35,000 Rewards Bonus Points offer applies when you open a new HSBC Premier World Mastercard® credit card and charge the qualifying amount or more in new purchases (minus returns, credits and adjustments) within the first three (3) months from Account opening (“Promotional Period”). The Bonus Points offer does not apply to account upgrades, account transfers, balance transfers, credit card checks, cash advances or overdrafts. Your HSBC Premier World Mastercard® credit card must be open and in good standing at the time of Bonus Points fulfillment. Allow 4-6 weeks after the Promotional Period has ended for the Bonus Points to post to your Account. Customers who have opened the same credit card product within the last 36 months are not eligible to receive the Rewards Program Bonus Points offer.

3  As an HSBC Elite or HSBC Premier credit cardholder, you do not need to enroll or register for the Mastercard Travel Rewards program. This program is available to you automatically, at no additional cost. Merchants may provide to eligible HSBC Elite and HSBC Premier Mastercard credit cardholders (“cardholder”) certain discounts, rebates or other benefits on the purchases of goods and services ("Offers") that will be available on the Mastercard Site. Merchants may also have different payment acceptance criteria for online purchases (e.g., debit or prepaid cards may not be accepted). Such Offers are subject to certain Terms & Conditions and may change at any time without notice to you. Payment acceptance criteria is determined by the merchant in its discretion and may be visible on the Merchant website. HSBC or Mastercard will not be liable for any loss or damage incurred as a result of any interaction between you and a merchant with respect to such Offers. Except as set forth herein, all matters, including but not limited to delivery of goods and services, returns, and warranties are solely and strictly between you and the applicable merchants. You acknowledge that HSBC or Mastercard does not endorse or warrant the merchants that are accessible through the Mastercard Site nor the Offers that they provide. If applicable, all offer redemption is dependent on merchant shipping policies and availability to cardholder's shipping address. For all offers that are specified as “unlock additional online offers” cashback is not earned on shipping, handling, tax or the purchase and/or use of gift vouchers, which for avoidance of doubt, includes gift cards, gift certificates, or any other similar cash equivalents. Terms and conditions apply, see https://www.us.hsbc.com/credit-card-resource-center/premier/#rewards for additional information.  All third party-trademarks are the property of the respective owners.

4  Certain restrictions, limits and exclusions apply. Visit https://www.lyft.com/mastercard for a full list of current merchant offers and applicable terms & conditions.

5  The information about the costs and benefits of the card described is accurate as of {{currentDate}}. The information may have changed after that date. To find out what may have changed, call 888.662.4722 (HSBC). A variable Purchase APR applies to credit card purchases and will be 21.24% to 25.24%, depending on your credit worthiness, for the HSBC Premier World Mastercard® credit card . A variable Balance Transfer APR applies to balance transfers and will be 21.24% to 25.24%, depending on your credit worthiness. The variable Cash APR applies to cash advances and is 30.24%. These APRs will vary with the market based on the Prime Rate. For each billing cycle, variable APRs are calculated by adding a specified amount (“Spread”) to the U.S. Prime Rate published in the Money Rates table of The Wall Street Journal that is in effect on the last day of the month (“Prime Rate”). If the Prime Rate changes, the new APRs will take effect on the first day of your billing cycle beginning in the next month. The Minimum Interest Charge is $1.00. A Balance Transfer Fee of either $10 or 4%, whichever is greater, will apply on each balance transfer. A check fee of either $10 or 4%, whichever is greater, will apply on each check written for purposes other than Balance Transfer. A Cash Advance Fee of either $10 or 5%, whichever is greater, will apply on each cash advance transaction. There is no Annual Fee and no Foreign Transaction Fee. See Summary of Terms for details .

6  Certain restrictions, limits and exclusions apply. Benefits may not be offered in every state. Coverage may be underwritten and managed by companies that are not affiliated with Mastercard® or HSBC Bank USA, N.A. Please refer to the HSBC Premier World Mastercard® credit card Rewards and Benefits brochure and Mastercard® Guide to Benefits brochure, for full details.

How you earn Rewards Program Points or Cash Rewards : You earn Points or Cash Rewards when you use your card to make new purchases (minus returns, credits and adjustments).

HSBC credit cards are issued by HSBC Bank USA, N.A., subject to credit approval and requires a U.S. HSBC checking account relationship. To learn more, speak with an HSBC representative.

Deposit products offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.

Mastercard®, Tap & Go and the circles design are registered trademarks of Mastercard International Incorporated.

Mastercard® and the circles design are registered trademarks of Mastercard International Incorporated.

Google Pay is a trademark of Google LLC.

Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2, and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see https://support.apple.com/km207105 .   

Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, Mac, Safari, and Touch ID are trademarks of Apple, Inc., registered in the U.S. and other countries.  iPad Pro is a trademark of Apple Inc.

Samsung, Samsung Pay, Galaxy S7 and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.  Other company and product names mentioned may be trademarks of their respective owners.   Screen images are simulated; actual appearance may vary.  Samsung Pay is available on select Samsung devices.

Fitbit, Fitbit Pay and the Fitbit Logo are trademarks, service marks and/or registered trademarks of Fitbit, Inc. in the Unites States and in other countries.

Garmin and Garmin logo are trademarks of Garmin, Ltd. or its subsidiaries and are registered in one or more countries, including the U.S. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.

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HSBC Travel Companion

Get ready to travel with hsbc.

• Protect yourself and enjoy travel insurance promotions
• Explore HSBC credit card promotion for hotels and flights bookings
• Earn cashback with one multicurrency account

Enjoy complimentary travel insurance promotion on selected HSBC credit cards

* Travel insurance coverage is underwritten by MSIG Insurance (Singapore) Pte. Ltd. HSBC Bank (Singapore) Limited is not the underwriter nor the distributor for this insurance plan. It is not an obligation of, deposit in or guaranteed by HSBC Bank (Singapore) Limited (Company Registration No. 201420624K).

1  HSBC Visa Infinite Credit Card Travel Insurance: Read the policy in detail . 

2  HSBC Premier Mastercard Credit Card: Read the policy in detail

3  HSBC Advance Credit Card: Read the policy in detail

4  HSBC Revolution Credit Card:  Read the policy in detail

5 HSBC TravelOne Credit Card: Read the policy in detail

Looking for a more comprehensive travel insurance plan? Check out our latest promotions for TravelSure .

Don't have an HSBC credit card?

Explore our exclusive promotions for hotel and flight bookings with your hsbc credit card.

From dining out to jetting off, find just what you're looking for. Get the latest travel deals and offers now!

Royal Caribbean

• Get 5% off on bookings & redeem a complimentary luggage   Get 5% off on bookings & redeem a complimentary luggage click here to view more details This link will open in a new window

Expires 31 Dec 2024

• 8% off hotel bookings   8% off hotel bookings click here to view more details This link will open in a new window

Apply for one today and get a Samsonite luggage worth SGD670, or SGD150 cashback. T&Cs apply .

• extra 7% off hotel bookings   extra 7% off hotel bookings extra 7% off hotel bookings This link will open in a new window

• 8% off worldwide hotel bookings   8% off worldwide hotel bookings click here to view more details about hotel bookings This link will open in a new window

Travel with your taste buds through global and sustainable dishes with One Planet Plate

Eating sustainably while on a holiday can be quite daunting, but it doesn’t mean that we have to stop paying attention to our environmental footprint while on the road.

One Planet Plate presented by HSBC aims to address the inherent problems in our food system, and has pulled together chefs from across the world to showcase dishes that celebrate local ingredients, produce zero waste and are low carbon footprint.

This opens up more opportunities for you to discover new sustainable restaurants and find out what delicious sustainable food actually looks, smells and tastes like in in Singapore and globally.

We've also partnered up with amazing restaurants so that you can explore a myriad of international cuisines right at your doorstep. View a range of exclusive credit card offers so you can shop and dine sustainably whilst in Singapore.

Travel and earn cashback with our multicurrency Everyday Global Account

Sign up now and receive preferential foreign exchange (FX) rates with our Everyday Global Account.  Terms and conditions apply .

Sign up for an account with us and enjoy the following benefits 

• $0 fee in 10 currencies for your retail purchases and cash withdrawals
• Free cash withdrawals at all HSBC ATMs worldwide
• Send money internationally faster with HSBC Global Money Transfers with no fees

Open an account today

New to hsbc.

You can apply faster with Myinfo via Singpass.

Already using online banking?

Unlock rewards easily with 1% cashback and enjoy up to sgd300 bonus cash rewards with everyday+, 1% cashback.

on all eligible spends on your HSBC Everyday Global Debit Card and GIRO bill payments .

1% p.a. Bonus Interest

on your incremental SGD average daily balances.

Receive a total of up to

in Cashback and Bonus Interest each month through HSBC Everyday+ Rewards Programme.

Plus, earn One-time Bonus Cash Reward

when you're new to the HSBC Everyday+ Rewards Programme.

Caps apply. For definition of the capitalized terms used here and further details on the HSBC Everyday+ Programme and applicable exclusions, please refer to the full terms and conditions here .

To qualify for HSBC Everyday+, simply:

Credit your salary or set up a regular deposit of at least SGD2,000/5,000 into your HSBC Everyday Global Account

Make 5 Eligible Transactions with your Everyday Global Debit Cards or any HSBC Credit Card

Deposit scheme

Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to SGD100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

Protect yourself and enjoy travel insurance promotions 

Explore hsbc credit card promotion for hotels and flights bookings , earn cashback with one multicurrency account .

Unlock instant travel rewards and elevated travel experiences with HSBC TravelOne

• Redeem travel rewards instantly with a wide range of airline and hotel partners.
• Earn up to 2.4 miles (6× Reward points) for your spending.
• Suite of travel privileges including 4 complimentary airport lounge visits, travel insurance coverage of up to USD100,000, and more
• Get 20,000 miles (in the form of 50,000 Reward points) for new HSBC TravelOne credit cardholders.

Terms and conditions apply.

Connect with us

New safety measure for Android device

Beware of apps from sources other than your phone’s official app stores which may contain malware. From 26 Feb 2024, new safety measure in the Android version of the HSBC HK App will be launched to protect you from malware. Learn more .

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• HSBC Online Banking
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Making a claim and getting assistance

Submit a claim for.

Life insurance  

General insurance  

Submit a claim for your life insurance plan in 3 simple steps, step 1: prepare claim materials.

First, download and complete the relevant forms below and prepare supporting documents (if any)

• Death claims
• Major illness / Female benefit / Terminal illness claims
• VHIS Pre-authorisation and claims
• Disability claims
• Hospital cash / Unemployment claims
• HSBC One cancer coverage claims
• HSBC Premier Elite / HSBC Global Private Banking life coverage claims
• HSBC Mastercard® Commercial Credit Card coverage claims

Step 2: Submit claim request

You can submit the completed forms and supporting documents in any of the following ways:

• Submit documents online
• Drop them off at one of our branches
• Send all the forms and documents by mail to: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong

Step 3: Stay updated on claim or payment status

We'll send you an SMS once we've received your claim request. While we assess your claim, our Claims Servicing Specialists will keep you posted on the status. 

Once approved, we'll issue the payment via payment method of your choice within an average of 2 business days[@insurance-time-taken-payment].

Need assistance for your life insurance claim?

Call us and get personalised assistance from our Claims Servicing Specialists and VHIS Medical Concierge Consultants for:

• making medical appointments
• help with claim related documentation and progress status update
• following up with doctors on required supporting documents (if applicable)

HSBC Life Claims Hotline:

(852) 3128 0122

Lines are open 9:00am to 6:00pm, Monday to Friday, except Saturday, Sunday and public holidays

Worldwide Emergency Assistance Service for VHIS 24/7 Hotline:

(852) 2193 5863

Find out more

What documents do i need to submit to make a claim , death benefit claims.

• Death Claim Form with Part I fully completed and signed by Beneficiary(ies)/Claimant(s)
• Death Claim Form with Part II fully completed and signed by the Attending Physician with chop, if needed
• Certified True Copy Death Certificate of Insured Person Certified by Bank Staff
• Copy of ID Card/Passport/Birth Certificate of Insured Person
• Copy of ID Card/Passport/Birth Certificate copy of Beneficiary(ies)/Claimant(s)
• Copy of Relationship Proof Between Insured Person and Beneficiary(ies)/Claimant(s)
• Original Policy Document
• Copy of Bank Account Proof of Beneficiary (applicable for sole or joint name bank account)

Major Illness/ Female Benefit/ Terminal Illness Claims

• Major Illness/ Female Benefit/ Terminal Illness Claim Form with Part I fully completed and signed by the Policyholder/Claimant/Insured Person and/or Dementia Protection Benefit Recipient
• Major Illness/ Female Benefit/ Terminal Illness Claim Form with Part II fully completed and signed by the Attending Physician with chop
• Major Illness/ Female Benefit/ Terminal Illness Claim Form with Part III fully completed and signed by the Policyholder/Claimant/Insured Person and/or Dementia Protection Benefit Recipient (if applicable)
• Copy of Histopathology, Laboratory Test Report, Endoscopy, Ultrasonogram, X-Ray, CT Scan, MRI, Diagnostic Written Report(s) and Operating theatre summary (if applicable)
• Copy of Policyholder and Insured Person's Identity Card
• Copy of Bank Account Proof (applicable for Policyholder's sole or joint name bank account other than Policyholder's premium deduction account)

VHIS Medical Claims

• VHIS Medical Claim Form with Part I fully completed and signed by the Policyholder/Insured Person
• VHIS Medical Claim Form with Part II fully completed and signed by the Attending Physician/ Surgeon with chop (to be obtained by Insured Person/ Claimant)
• Original receipt(s) of the medical expenses (including but not limited to deposit receipt)
• Copy of settlement advice from other insurer (if applicable)
• Copy of Bank Account Proof (applicable for Policyholder's sole or joint-name bank account other than Policyholder's premium deduction account)

Disability Claims

• Disability Claim Form with Part I fully completed and signed by the Policyholder/Insured Person
• Disability Claim Form with Part II fully completed and signed by the Attending Physician with chop (this report required to be applied by the claimant at his/her own cost)
• Copy of Sick Leave Certificate with diagnosis and/ or Consultation Proof
• Copy of Physiotherapy/ Occupational Therapy Report(s) (if applicable)
• Copy of Police Report (if applicable)
• Copy of Policyholder & Insured's Identity Card

Hospital Cash Benefit Claims

• Hospital Cash Benefit Claim Form with Part I fully completed and signed by the Policyholder/Insured Person
• Hospital Cash Benefit Claim Form with Part II fully completed and signed by the Attending Physician with chop (this report required to be applied by the claimant at his/her own cost)
• Copy of Discharge Summary/Discharge Slip if admitted into a hospital(s) under the Hospital Authority
• Copy of full set Hospital Receipt
• Copy of Laboratory, Ultrasonogram, X-Ray, CT Scan, MRI and Diagnostic Written Report(s) (if applicable)
• Copy of Policyholder & Insured Person's Identity Card

Unemployment Claims

• Unemployment Claim Form fully completed and signed by the Policyholder
• Copy of the letter of redundancy of employment and last payroll with breakdown on Severance Payment.

HSBC One Cancer Coverage Claims

HSBC One Cancer Claims

• Cancer Claim Form Part 1 completed and signed by Insured Person and Part 2 completed and signed by the Attending Physician with chop
• Copy of Diagnosis Proof (e.g. medical reports)
• Copy of Insured Person's ID  

HSBC One Death Claims

• Death Claims Form Part 1 completed and signed by Payee
• Copy of Insured Person's Death Certificate
• Copy of Insured Person's Identity Card
• Copy of Letters of Administration (of Insured Person's Estate)
• Copy of Payee's Identity Card

For easier reference, you can check the "Claims Document Checklist" on the claim form. If you have any questions on claim submission, please call us at (852) 3128 0122 .

How can I follow up on the claim if I am currently unable to collect the above death documents? 

Who will receive the payout of a death claim .

• If a designated beneficiary has been appointed, the death benefit will be paid to the beneficiary
• If a designated minor beneficiary has been appointed, the death benefit will be paid to the designated trustee or the legal guardian (if no designated trustee is assigned)
• If a designated beneficiary has been appointed but deceased before the insured person, the death benefit will be paid to the policyowner
• If no beneficiary has been appointed and the policyowner is alive, the death benefit will be paid to the policyowner
• If no beneficiary has been appointed and the policyowner is not alive, the proceeds are payable to the estate of the policyowner
• If the policy has been assigned, the assigned amount of proceeds are first payable to the assignee according to Assignment Deeds and the balance amount of proceeds will be payable according to above rules

How do I check the status of my claims? 

Once we've received your claim request, we'll notify you via SMS. While we assess your claim, our professional Claims Servicing Specialist will get in touch with you to update about the status of your claim. 

If you want to seek help or an immediate update of your claim, please call us at (852) 3128 0122 .

For VHIS claims, can I request to obtain Certified True Copy(ies) of original invoice(s) and receipt(s) after claim processing? 

Yes, you can make your request on the claim form. We'll send you the Certified True Copy(ies) of original invoice(s) and receipt(s) after claim processing.

However, Certified True Copy will not be issued if the claims are fully reimbursed. If you have any special request about the invoice(s) and receipt(s), please call us at (852) 3128 0122 .

General insurance

Submit a claim online.

Use our online claims notification facility[@insurance-axa-online-claim] to notify AXA of your claim immediately, even during busy periods (such as after adverse weather).

You can also download forms and documents and submit to AXA by post.

Need assistance?

Personal General and Medical Insurance (AXA)

(852) 2867 8678

Monday to Friday: 9am to 6pm

Saturday: 9am to 1pm

The hotline is operated by AXA or its authorised representatives.

24/7 General Insurance hotlines 

Disclaimer .

Life insurance policies are underwritten by HSBC Life (International) Limited ("HSBC Life") which is authorised and regulated by the Insurance Authority ("IA") to carry on long-term insurance business in the Hong Kong SAR. HSBC Life is incorporated in Bermuda with limited liability, and is one of the HSBC Group's insurance underwriting subsidiaries. Policyholders are subject to the credit risk of HSBC Life and early surrender loss.

General insurance products are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR.

The Hongkong and Shanghai Banking Corporation Limited ('HSBC') is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an agency of HSBC Life for the distribution of life insurance products and AXA for distribution of general insurance products in the Hong Kong Special Administrative Region. These products are products of HSBC Life and AXA but not HSBC and they are intended only for sale in the Hong Kong SAR.

In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between HSBC and you out of the selling process or processing of the related transaction, HSBC is required to enter into a Financial Dispute Resolution Scheme process with you; however, any dispute over the contractual terms of the above insurance product should be resolved between HSBC Life or AXA and you directly.

• MTR Red Hot Stamp Card Reward
• The brand new Travel Guru membership programme
• Red Hot Spending Rewards - Mainland China & Macau
• HSBC Credit Card - Enrich your lifestyle with rewards
• Telford Plaza
• Maritime Square
• Luk Yeung Galleria
• Red Hot Dining Special - Hotel Dining
• HSBC EveryMile Credit Card Exclusive Overseas Spending Offer
• Emperor Cinemas
• Lai Sun Dining
• Cathay Pacific app
• Year-round Offers
• Earn & Burn RewardCash
• Red Hot Rewards of Your Choice
• HSBC Reward+ App
• Spending Instalment Plan
• HSBC EveryMile Credit Card
• HSBC Red Credit Card
• HSBC Visa Signature Card
• HSBC Visa Platinum Card
• HSBC Visa Gold Card
• HSBC Pulse UnionPay Dual Currency Diamond Credit Card
• HSBC UnionPay Dual Currency Card
• HSBC Visa Gold Card for Students

HSBC Credit Card, the best credit card in town * , brings you the new HSBC Travel Guru Membership Programme, a tiered membership Programme offering an annual RewardCash rebate of up to 6% on foreign currency spending and a series of travel rewards that will exceed all your expectations. The more you spend, the higher your membership level! All that, plus personalized notifications to help you make the most of every new travel experience.

This year, there's a new way to travel - the No-Normal. The result is a number of surprising travel trends - more in-depth, more local, more unexpected! Watch the video now to see what it's like to go places with Travel Guru on your side!

Want to become an HSBC Travel Guru member? Log into your HSBC Reward+ app to register, then start enjoying a host of travel offers and rewards!

• Tiered membership program with an extra RewardCash rebate of up to 6% on foreign currency spending

With the tiered membership, the more you spend, the higher your membership level, and the greater your rewards. Once you've registered, you will be welcomed as a GO Traveller. After meeting the requirements for that level, your membership will be upgraded to the next level on the first day of the following month. The table below shows the annual requirements and rewards for membership renewal and upgrade.

• Selected Travel Offers

Enjoy exclusive year-round discounts and offers for designated merchants and travel-related products, including:

• Personalized Notifications

Turn on your HSBC Reward+ app's push notification Alerts Services to get the latest travel information, offers and reminders from Travel Guru. Whether you're planning your itinerary, traveling or returning to Hong Kong at the end of your trip, you'll get travel inspirations every step of the way.

You enjoy the moment, I maximize the trip! Experience Travel Guru now, and catch all the new travel trends, all around the world!

What's more, register "Red Hot Rewards of Your Choice" programme at the same time, and allocate extra 5X RewardCash at 'Overseas & Mainland China Spending' spending category to earn a total of up to 8.4% RewardCash rebate on foreign currency spending. In addition, you can earn a total of up to 8.5% RewardCash rebate with HSBC EveryMile credit card (equivalent to HK$0.6 foreign currency spending = 1 mile), while a total of up to 10% RewardCash rebate with HSBC Red credit card, on foreign currency spending.

Click here Click here to find out more about "Red Hot Rewards of Your Choice" programme!

Don't have HSBC Reward+ yet? Download it now!

Use your RewardCash just the way you like. Download Reward+ to start enjoying the experience.

全城最好的滙豐信用卡 * ，一卡百應！

Please read the following notes.

* According to Online Credit Card Survey conducted by Ipsos in Hong Kong (2023) (Sample size = 1,000 credit card holders in Hong Kong)

• The enrollment period to register as Travel Guru Member is from 1 September to 7 April 2024.
• If you wish to unlock the extra 3% RewardCash Rebate under GO Traveller (see below), you need to accumulate Eligible Transactions equivalent to HK$8,000 or more in 3 consecutive calendar months within your current GO Traveller membership period.
• HSBC Red Credit Card and HSBC EveryMile Credit Card are not applicable to"Red Hot Rewards of Your Choice" programme.
• The basic RewardCash rebate is 0.4%. a total of up to 8.4% RewardCash rebate which is inclusive of 5 times extra RewardCash under the "Red Hot Rewards of Your Choice" programme (2%), the basic 1 time RewardCash earned under the RewardCash Programme (0.4%) and up to an extra 6% RewardCash rebate on foreign currency spending under the HSBC Travel Guru Membership Programme.
• A total of up to 8.4% RewardCash rebate which is inclusive of the basic 1 time RewardCash earned under the RewardCash Programme (0.4%), 5 times extra RewardCash under the "Red Hot Rewards of Your Choice" programme (2%) and up to an extra 6% RewardCash rebate on foreign currency spending under the HSBC Travel Guru Membership Programme; A total of up to 8.5% RewardCash rebate for HSBC EveryMile credit card on foreign currency spending which is inclusive of the basic 1 time RewardCash earned under the RewardCash Programme (1%), HSBC EveryMile Credit Card Exclusive Overseas Spending Offer (Jul – Dec) (1.5%) and up to an extra 6% RewardCash rebate on foreign currency spending under the HSBC Travel Guru Membership Programme; A total of up to 10% RewardCash rebate for HSBC Red credit card on foreign currency spending which is inclusive of the 4% RewardCash rebate when you spend online with foreign currency and up to an extra 6% RewardCash rebate on foreign currency spending under the HSBC Travel Guru Membership Programme.
• The transaction date will be based on the date as shown on the credit card monthly statement.
• If your GURU Traveller membership is effective on or before 1 February 2024, you will receive an invitation link to register for Klook Gold Membership on or before 31 March 2024. If your GURU Traveller membership is effective on or after 1 March 2024, you will receive the invitation link to register for Klook Gold Membership within one calendar month from your Membership Upgrade Actual Effective Date or Membership Renewal or Downgrade Actual Effective Date (as applicable).

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Terms and Conditions for HSBC Travel Guru Membership Programme

Terms and Conditions for Spending Requirements and Offers for Travel Guru Membership Programme

Call 2748 8033 Visit www.hsbc.com.hk/creditcard

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Last updated date: 24 March 2024

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里先生 Mr. Miles | 信用卡酒店旅遊優惠碼 | 里數攻略

分享如何利用信用卡積分里遊世界，拆解信用卡魔鬼條款！

【解讀HSBC EveryMile旅遊保險】滙豐EveryMile信用卡預定酒店或機票免費送Travel Insurance

除咗 免費入機場Lounge ， 滙豐Everymile信用卡 其中一個大賣點係送免費旅遊保險Travel Insurance，點當然夾得係呢張 免年費信用卡 到，咁梗係有啲條件啦，不過都算貼地，中以下其中一個條件就有free travel insurance：

旅程必須符合以下(a)或(b)中列出的條件下，最長180日內出發:

//(a) 以香港發行的「滙豐EveryMile信用卡」為 受保旅程支付或結算全部費用後 ,包括:

• 出境或入境香港之海、陸、空交通費用;和/ 或
• 整個受保旅程的海外酒店費用;和/ 或

(b) 如未能符合上述 (a) 之要求,而以上 1)、2) 或 3) 其中一項或多於一項的部分費用以EveryMile信用卡所賺取的「獎賞錢」兌換,而有關之額外費用(包括稅項及燃油附加費及任何其他根據當地規定而需支付的費用(如適用))必須由持卡人以EveryMile信用卡支付。

此旅程必須以香港作為原出發地點及最終目的地,直至受保人返回及重新進入香港境內或每次旅程滿90天為止(以較早者為準)。 由香港出發的單程旅程不受保障 。//

以上(a)都易明，(b)就好似講咗里數換機票俾稅都適用， 但睇條款前題係要用HSBC EveryMile信用卡>Asia Miles>再兌換航班先算數 ，啫係你點都要用過HSBC EveryMile信用卡嚟換過Miles先有everymile travel insurance受保。

個保障範圍包咗手機遺失或損壞(上限HK$2,000) 同行程取消等等，保障都幾全面！而且仲涵蓋埋同行家人嘅有關保障，一家人去旅行嘅話可以買少幾份旅遊保險，計落真係可以慳返唔少！個優惠唔使登記咁麻煩，只要達成以上條件就得。

而我都知大家對於滙豐EveryMile信用卡嘅旅遊保險有好多問題，我都收集咗唔少讀者問嘅問題，我就嘗試下係下文答返大家常見嘅問題。

更多HSBC優惠： 滙豐信用卡優惠合集 、 HSBC信用卡比較 、 HSBC最紅飲食簽賬優惠 、 HSBC最紅網購優惠 、 HSBC最紅海外外幣簽賬2023

滙豐EveryMile信用卡旅遊保險

點樣先可以有everymile信用卡嘅free travel insurance？.

簡單嚟講everymile旅遊保險唔使登記，只要用Everymile信用卡全數支付訂酒店、機票或者報旅行團嘅費用，甚至乎用里數換機票用張卡嚟俾稅都可以免費有個旅遊保險(但都仲有條件)。

可以自行解讀下呢句(b) 如未能符合上述 (a) 之要求,而以上 1)、2) 或 3) 其中一項或多於一項的部分費用以EveryMile信用卡所賺取的「獎賞錢」兌換,而有關之額外費用(包括稅項及燃油附加費及任何其他根據當地規定而需支付的費用(如適用))必須由持卡人以EveryMile信用卡支付。

Everymile travel insurance包埋同行家人嗎？

持卡人、同行配偶同埋24歲或以下未婚子女(21歲以上就一定要係全日制學生)都可以受到EveryMile信用卡旅遊保險嘅保障，但係記得持卡人一定要一齊去而且費用係用EveryMile卡支付先可以免費享有個保障。

Everymile旅遊保險有咩保障？

保險涵蓋個人意外、醫療、行李延誤、財物、證件及手機保障及旅程取消保障等等。詳情可以睇返保單：

中文： https://www.hsbc.com.hk/content/dam/hsbc/hk/tc/docs/credit-cards/everymile/everymile-insurance-policy-factsheet.pdf

英文： https://www.hsbc.com.hk/content/dam/hsbc/hk/docs/credit-cards/everymile/everymile-insurance-policy-factsheet.pdf

旅遊保險有無限定要係邊到出發？可以保障幾耐？

個旅程一定要係由香港出發嘅 來回旅程 ；旅遊保險會保障你成個旅程，最多90日。

附屬卡持有人有無得用旅遊保險？

滙豐EveryMile信用卡無出附屬卡的。

滙豐EveryMile信用卡迎新

• 優惠期：2024年5月21日至2024年6月30日期間
• 經里先生申請滙豐信用卡後，於指定網頁登記今次優惠，毋須簽賬，額外送多 3個麥當勞餐🍟！
• 登記表格： MrMiles.hk/hsbc-form
• 優惠期：2024年3月1日至2025年2月28日期間
• 達HK$8,000，有 $800 「獎賞錢」(相等於 16,000 里)
• 啟動新卡後成功申請「現金套現」分期計劃，獲批金額達港幣20,000元或以上，並選擇12個月或以上還款期，有額外 $200「 獎賞錢」 ( 相等於 4,000 里 )
• 「全新信用卡客戶」：於處理其申請時 沒有任何 由滙豐已批核的個人信用卡基本卡的客戶
• 首2個月月結單完全無須還卡數，並不會產生財務費用或逾期費用，讓您消費更輕鬆自在 (適用於新信用卡客戶及需於發卡後首60個曆日內啟用實體信用卡，毋須登記)
• 達HK$8,000，有 $200 「獎賞錢」(相等於 4,000 里)
• 係Agoda book酒店同國泰買機票有優惠
• 增加至16種飛行常客計劃或酒店獎勵計劃，拎嚟兌換里數或者酒店staycation都得！
• 八達通增值及eBanking繳費都有回贈
• HSBC信用卡優惠 夠多夠密
• 滙豐EveryMile信用卡仲送埋每年 HSBC免費旅遊保險
• 6次機場貴賓室+ 機場酒吧Intervals 俾你玩

• 簡化回贈方式，無需登記，無最低簽賬要求，網上簽賬4%回贈！超市簽賬2%回贈！其他本地及海外簽賬都有1%回贈！
• 夠彈性，以 「獎賞錢」RC 形式存入，可以配合HSBC Reward+ App「賞付款」功能抵扣簽賬交易，亦可以直接轉換為里數或喺 e-Shop 換禮品／coupon
• 每月結單週期首HK$10,000網上繳費有0.4%回贈，市面上絕大部份銀行已沒有相關回贈
• 海外註冊商戶港幣付款之信用卡交易無需手續費 （如Airbnb／Booking.com／Agoda用港幣俾錢其他卡可能要收1%手續費）
• 直接 轉換「獎賞錢」至里數戶口 免手續費
• Red Card Deliveroo 優惠
• 獎賞錢有效期於簽賬後最多2年，最少1年(按簽賬年度計算)
• A.迎新：$800「獎賞錢」
• B.基本獎賞錢回贈(0.4%)：$32「獎賞錢」
• C.最紅自主獎賞(2%)：$160「獎賞錢」
• D.滙豐Visa Signature卡尊享額外回贈(1.2%)：$96「獎賞錢」
• 加總以上👉 總共 $1,088 獎賞錢(相等於13.6%「獎賞錢」或HK$0.74/里)
• E. 再套現港幣20,000元或以上，並選擇12個月或以上還款期 : $200「獎賞錢」
• A - E加埋總共 $1,288 「 獎賞錢」

HSBC Visa Signature信用卡迎新

• 達HK$8,000，有 $800 「獎賞錢」
• 啟動新卡後成功申請「現金套現」分期計劃，獲批金額達港幣20,000元或以上，並選擇12個月或以上還款期，有額外 $200「 獎賞錢」
• 達HK$8,000，有 $200 「獎賞錢」
• 食中 最紅自主 5X類別，Visa Signature做到高達3.6%回贈/ $2.78=1里
• 經常有特別Bonus, e.g. HSBC萬寧 / HSBC百老匯 或其他 HSBC信用卡優惠
• 海外註冊商戶港幣付款信用卡交易無需手續費 (如Airbnb/Uber用港幣俾錢其他卡可能要1%手續費)
• 每月結單週期首HK$10,000 網上銀行ebanking繳費 有0.4%回贈，市面上絕大部份銀行已沒有相關回贈
• HSBC獎賞錢轉換飛行里數無手續費 ，換Asia Miles更可即時到賬
• 獎賞錢有效期於簽賬後最多2年，最少1年(按簽賬年度計)
• 玩法相對複雜，要注意既限時優惠/條款/最低簽賬要求多，唔識玩平日本地簽賬只得$25=1里
• 如果唔中最紅自主六類別，平日簽賬得$25=1里

滙豐白金Visa卡迎新

• 全年簽賬高達2.4%「獎賞錢」回贈
• 滙豐新舊客戶都可以食迎新
• 開卡門檻唔算高，年薪要求HK$15萬（即月薪HK$12,500）就申請到
• 網上繳費都有回贈（每月首HK$10,000先有）
• 於百佳、屈臣氏及豐澤簽賬可享高達6倍 「易賞錢」積分
• 八達通自動增值得0.4%回贈
• 增值電子錢包（ Payme 、 八達通 、 Wechat Pay 及  Alipay ）唔計迎新合資格簽賬

HSBC Pulse 銀聯卡迎新

• 內地同澳門簽賬交易費用全免(Pulse銀聯雙幣鑽石卡尊享)
• 用港幣同人民幣結賬，唔需要擔心匯率波動
• 食中 最紅自主 5X類別做到低至$4.17
• 食中 最紅自主 5X類別加 最紅海外及網上獎賞 ，做到高達2.4%回贈/ $4.17=1里
• 經常有特別Bonus, e.g. HSBC萬寧 / HSBC百老匯 或 其他HSBC信用卡優惠
• 海外註冊商戶港幣付款信用卡交易無需手續費 (如Airbnb/Booking.com用港幣俾錢其他卡可能要1%手續費)

滙豐滙財金卡-學生卡迎新

• 優惠期：2024年4月1日至2025年3月31日期間
• 達HK$2,000，有 $300 「獎賞錢」
• 達HK$2,000，有 $200 「獎賞錢」
• 繳交學費享高達額外$400「獎賞錢」回贈
• 網上簽賬享高達4.4%「獎賞錢」回贈
• 用八達通自動增值或PayMe增值有回贈
• 於CGV Cinemas睇戲有優惠

滙豐EveryMile信用卡其他優惠

滙豐 EveryMile信用卡香港及海外 免費機場貴賓候機室服務 或指定機場食肆之免費餐飲服務(香港及海外都有)

• 環亞機場貴賓室及指定機場食肆： 名單
• 免費機場貴賓室及餐飲服務(包括 機場外賣 及 機場空中酒吧Intervals )

HSBC EveryMile信用卡專享海外簽賬優惠

每階段首$15,000海外簽賬低至HK$2/里！每階段要簽賬滿$8,000！就算計返現金回贈都有2.5%！

• 階段1：2024年1月1日至3月31日
• 階段2：2024年4月1日至6月30日
• 優惠推廣期：2024年1月1日至2024年12月31日
• 憑 滙豐EveryMile卡 或 Visa Signature卡 於國泰App，以Apple Pay或Google Pay單一簽賬滿$5,000並繳付所有有關費用（包括稅項及附加費） 👉 即享 $300簽賬回贈  ( 條款 )
• 每位客戶每月最多可享港幣300元簽賬回贈
• 優惠只適用於由香港出發的航班及由香港發出的機票

HSBC EveryMile信用卡Agoda優惠

• 預訂全球酒店可享低至85折優惠
• 每月不定時推出限定快閃優惠
• 更多優惠： Agoda優惠碼
• 享受24小時Visa禮賓服務，更有專屬熱線隨時為您服務

滙豐 EveryMile申請網址： MrMiles.hk/hsbc-mile-apply

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Democratic lawmaker doubts polls showing increased support for Trump among Black people: 'Something is amiss'

Rep. Jim Clyburn, D-S.C., claimed there's something wrong with polling showing former President Trump's increased popularity among Black voters during an interview published on Saturday.

"I think Joe Biden is doing exactly what he needs to do to win reelection. Something is amiss with the polling. I call your attention to the recent polls in Maryland. The African American woman [Angela Alsobrooks] running for the United States Senate nomination — the Sunday before the election, one poll had her five down, the other poll had her seven down — and she won by 13. How do you explain that? That’s 20 points," Clyburn told Politico's Ryan Lizza during the "Deep Dive" podcast.

Lizza noted a Wall Street Journal poll that found 30% of Black men said they would vote for Trump in November. He also pointed to a New York Times/Siena College poll showing 23% Black support for the former president, a large increase since 2020.

"Anybody who believes that Donald Trump will get 30% of the Black male vote or 12% of the Black female vote — I got a bridge down there on Johns Island I’ll sell you," Clyburn continued.

BLACK VOTERS REJECTING BIDEN AS SUPPORT DWINDLES AHEAD OF 2024: ‘EVERYTHING WAS BETTER’ UNDER TRUMP

"I have no idea what’s going on with polling these days. But I do know this, the polls did not have [Jon] Ossoff, nor [Raphael] Warnock winning Georgia. And then both of them won. The polls did not have [Lucy] McBath getting 87% in that district. But she did," Clyburn said, referring to Georgia's elections.

READ ON THE FOX NEWS APP

Lizza asked Clyburn again if he was worried about Trump's gains.

"I’m going to tell you what concerns me. What concerns me is the disinformation and misinformation that’s being peddled out here. What really concerns me is a fact that for some strange reason the media are more concerned with trying to balance stories rather than report the facts. That bothers me to no end," he said.

A USA Today/Suffolk University poll released on Sunday found that support for Biden among Black voters has dropped roughly 20 percentage points since the last election in both Michigan and Pennsylvania. In Michigan, the poll found Trump has 15% of Black voters, compared to Biden at 54% of the support from Black voters.

CLICK HERE FOR MORE COVERAGE OF MEDIA AND CULTURE

Trump received just 9% of the Black vote in Michigan in the 2020 election.

The former president gets 11% of the Black vote in Pennsylvania, according to the poll, which is up three points compared to 2020. A majority, 56%, of Black voters still prefer Biden in the state.

Black male voters in Pennsylvania and Michigan told ABC News during a recent interview that they were unenthusiastic about both candidates.

"I’ll vote, but they’re our only options. So it’s, like, which is – it’s, like, 'Hey, do you want to burn your hand in the oven or do you want to burn your hand in the toaster?" Rapper Hitman Holla told ABC.

Original article source: Democratic lawmaker doubts polls showing increased support for Trump among Black people: 'Something is amiss'

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