travel report m40

HELP! Please sign our petition to reinstate the live CCTV traffic camera feeds for the M40

As most of you will have already seen, back in December, National Highways, the government body who control and operate the CCTV cameras on the M40 (and the rest of England) restricted access to their feeds, freezing the images on that date and not allowing third parties like us to give you the access to the latest traffic images you previously enjoyed.

We've been working hard to get this access restored but have unfortunately met with nothing but bureaucratic red tape and a response of "no, because we said so" from National Highways.

Road users in Scotland and Wales don't have this problem; their government bodies put the needs of the public first and have created ways for third-party providers to build fast, helpful services, now used by thousands of UK motorists daily.

The more people that sign, the quicker this can be resolved, so please share!

We have been told by National Highways that the camera feeds for the M40 will be reinstated shortly.

If the images are not updating, please check back later.

Enter a custom name for this camera if required, then click the route you wish to save it to.

Enter a custom name for this Bookmark, or just click save to keep it as it is.

Are you sure you wish to remove this camera from ALL routes? If you only wish to remove this camera from a specific route please Cancel, go to the Route in question and remove it from there.

Latest CCTV traffic image from camera #1498 on the M40 road.

Latest CCTV traffic image from camera #1500 on the M40 road.

Latest CCTV traffic image from camera #1501 on the M40 road.

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Latest CCTV traffic image from camera #1507 on the M40 road.

Latest CCTV traffic image from camera #1508 on the M40 road.

Latest CCTV traffic image from camera #1509 on the M40 road.

Latest CCTV traffic image from camera #1510 on the M40 road.

Latest CCTV traffic image from camera #1512 on the M40 road.

Latest CCTV traffic image from camera #1513 on the M40 road.

Latest CCTV traffic image from camera #1514 on the M40 road.

Latest CCTV traffic image from camera #1515 on the M40 road.

Latest CCTV traffic image from camera #1516 on the M40 road.

Latest CCTV traffic image from camera #1517 on the M40 road.

Latest CCTV traffic image from camera #1518 on the M40 road.

Latest CCTV traffic image from camera #1519 on the M40 road.

Latest CCTV traffic image from camera #1521 on the M40 road.

Latest CCTV traffic image from camera #1522 on the M40 road.

Latest CCTV traffic image from camera #1523 on the M40 road.

Latest CCTV traffic image from camera #1525 on the M40 road.

Latest CCTV traffic image from camera #1526 on the M40 road.

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Latest CCTV traffic image from camera #1548 on the M40 road.

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M40 Traffic Report - Heading North

Road search, related topics, road diagram.

The diagram below shows live average speeds on the M40.

Connected Roads

M40 traffic map - travelling north, main m40 travel news, current m40 delays - slow moving traffic.

M40 North Average Speed Today

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Latest Live M40 Traffic News

Live m40 traffic news and updates for m40 junctions, plus real time travel reports on delays, accidents, roadworks and snow..

The M40 is a vital link between the Midlands, Oxford and London. It is an alternative to the busy M1 motorway the A1 . Any road that links directly to the capital is vastly important in terms and business and economic value as well as population movement and the M40 links London to the UK’s second city Birmingham.

• Latest M25 traffic updates

Like most other UK motorways, the M40 falls victim to the rush hour commute traffic jams but unusually it has relatively little traffic or holdups meaning a smoother journey for drivers. Roadworks and accidents can cause traffic jams and delays so its always best to be prepared if you are travelling on any part of the M40. On this page we’re bringing you the latest live M40 traffic news to help you dodge any M40 delays, with travel alerts, live updates and an incident map for both northbound and southbound lanes.

Scroll down to find real-time alerts from the M40 via our specially built Twitter feed, which collates vital updates as they happen from the Highways Agency, official police accounts and other traffic news feeds. We’ve also got a live map showing exactly where the delays are, plus a useful list of all the motorway’s junctions...

About the M40 Motorway

The M40 was recently voted motorists’ second favourite motorway in the UK due to its reasonably light traffic, few to no roadworks and plenty of petrol/service stations.

•  What are smart Motorways

If you want to try a bit of car spotting then the M40 is a good place to start. JLR, Aston Martin and Mini all have plants a stone throw away from the M40 with JLR and Aston being located in Gaydon while Mini has its factory in Oxford. Also, the British Motor museum can be found along the M40 too.

Live M40 Traffic updates

Live m40 traffic map.

Traffic jams can crop up at any time on the M40 motorway caused by accidents, weather conditions, roadworks or volume of traffic, but fortunately you can keep one step ahead of the delays with our live and continuously updated M40 traffic map.

The map below shows live updates on the current problem areas of the M40 for roadworks, accidents or general congestion causing delays on the road...  

M40 Weather Report

Details of the latest weather warnings in the M40 area from the Met Office...

Met Office Weather Warning

The History of the M40 Motorway

The first stretch of the M40 was constructed between 1967 and 1974 and connected London to Oxford before an extension to Birmingham was finished in 1989.  At 89 miles long it may not be as long as most other motorways in Britain but it provides a vital link between London and the Midlands and offers an alternate route to the M1.

The building of the M40 was not without difficulty though as a plan to build through Otmoor, an area of wetland known for its wildlife, was highly criticised by the public. In response to the plans, Friends of the Erath purchased a plot of land on the moor that forced the M40 route to be redirected to avoid Otmoor completely.

Originally no services were built on the M40 with just a single parking area complete with some temporary toilets for motorists to us. However these were quickly removed and the first service station, now Cherwell Services, was built in its place.

There are now four service stations on the M40. The Beaconsfield Services was the first motorway services in the UK to introduce a Wetherspoon bar and restaurant, a decision, which proved highly controversial.

M40 Junctions 

All of the M40 junctions on the southbound and northbound carriageways are detailed below...

Planning on heading to the North West or the Midlands? Then check out our M6 Updates page too…

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M40 Motorway Traffic Cameras, News and Alerts

Choose a carriageway on the M40 motorway.

Traffic Alerts

Last updated by National Highways on 07/06/2024 18:46

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Daily closures

Last updated - 07.06.2024 15:34

Advance notification of planned full carriageway closures on England’s motorways and major A roads.

Closures are listed by start date, select a day from the row above the closures list to see the planned closures for that day. Closures generally run 8pm-6am unless they are over 12 hours. If you are travelling in the early morning, please note that your route may be impacted by closures starting the evening before.

If a road is listed under ‘Filters’, it means that there will be a full closure on that road at some point in the next seven days. If there are no full closures scheduled for a particular road, it will not be listed.

The information will be updated twice daily Monday to Friday except for bank holidays and weekends, this will be updated the previous working day.

For details about all roadworks and traffic information please visit the Traffic England website .

• Friday 7 June
• Saturday 8 June
• Sunday 9 June
• Monday 10 June
• Tuesday 11 June
• Wednesday 12 June
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This service is provided ‘as is’ and while we aim to ensure the information is as accurate as possible, we cannot guarantee that the content is always accurate and up to date.

There's more information on the roads we are responsible for on  our roads .

More information on the status of Severn Bridges .

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For more details about roadworks and traffic information please visit the  Traffic England website  .

For current and future conditions on specific roads on our network please use the  Traffic England traffic reporting tool .

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Live M40 road traffic reports, news, updates & information. Events will include current road accidents & incidents, road conditions, current & planned road works on the M40 motorway. We help the road transport, haulage & freight logistics industries stay ahead of potential operational delays and problems on the roads with our live update road traffic report feeds. We will help you avoid road closures, traffic jams, road traffic accidents, road works, bad weather delays, congestion & other potential traffic issues along your planned route.

Current incidents and delays

Last updated: 17:49:02.

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M40 reopens near Bicester after collision - recap

Follow our dedicated blog to recap on how the incident unfolded

• Updated 08:59, 19 OCT 2023

The M40 in Oxfordshire has reopened following a crash yesterday (Wednesday, October 18.) Motorists faced long delays as emergency barrier repairs took place on the motorway.

The collision occurred on the M40 Southbound near Junction 10 for Bicester and Cherwell Valley Services at around 12.02pm. It happened in the same area that a lorry broke down and shed its load earlier that day.

The M40 Southbound Junction 10 exit slip road was closed due to recovery work from the broken down lorry, but the road re-opened afterwards. The incident involving the lorry was first reported by Inrix, the traffic and travel data company.

Read more: M40 and A34 roadworks and closures this week announced by National Highways

Inrix said: "M40 Southbound exit slip road closed, one lane closed due to recovery work, shed load and broken down lorry at J10 B430 (Brackley / Cherwell Valley Services). Traffic is coping well.

"Lane one (of three) is closed on the main M40 near the exit slip." Inrix is now reporting two lane closures on the M40 in the same area.

A spokesperson said: "Long delays and two lanes closed due to emergency barrier repairs on M40 Northbound before J10 B430 (Brackley / Cherwell Valley Services). Congestion to J9 A34 ( Bicester ).

"Lanes two and three (of three) are closed, lane three is also closed Southbound."

The emergency barrier repairs were completed by 7pm on October 18, a spokesperson for National Highways confirmed. Residual delays of up to 30 minutes continued into the night.

Follow our dedicated blog to recap on how the incident unfolded.

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• Thank you for following our live updates 08:42
• Repairs expected to continue into the evening 15:47
• Broken down lorry on A34 and M40 Junction 9 removed 15:17
• Where exactly did the incident take place? 13:59
• Inrix confirms broken down vehicle on Junction 9 of M40 and A34 to be a lorry 13:48

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For more news follow Oxfordshire Live to stay in the know. To get the latest headlines direct to your email inbox every day, put your email in the box at the top and hit subscribe or visit here. Follow Oxfordshire Live on Facebook - Like our Facebook page to get the latest news in your feed and join in the lively discussions in the comments. Click here to like and follow. Follow us on Twitter - For breaking news and the latest stories. Click here to follow us on Twitter.

Heavy congestion as traffic builds

Drivers are contunuing to queue as road repairs continue.

Congestion is stretching back as far as Kidlington on the A34 and the road through Middlleton Stoney.

The lanes remain closed in both directions.

'Severe delays'

Delays caused by this crash have now been classed as 'severe.'

Emergency repairs to the barriers are now taking place on the M40 Northbound before J10 B430 (Brackley / Cherwell Valley Services). Congestion to J9 A34 (Bicester).

The incident has lasted around three hours so far, with repair work expected to continue into the evening.

Repairs expected to continue into the evening

National Highways confirmed in a statement on X, formerly known as Twitter, that repairs are expected to continue into the evening.

Emergency barrier repairs continue on the #M40 within J10 #CherwellValley , lanes 2 & 3 (of 3) closed on the northbound and lane 3 (of 3) on the southbound These repairs are expected to continue into the evening Delays of 60 minutes northbound with no delays reported southbound pic.twitter.com/kIJC6x3Jtc — National Highways: East (@HighwaysEAST) October 18, 2023

Broken down lorry on A34 and M40 Junction 9 removed

The broken down lorry on the A34 and M40 Junction 9 has been removed. A spokesperson for Inrix, the traffic data management company, said at 3:02pm:

"Traffic easing and all lanes open, broken down lorry removed on A34 at M40 J9 (Bicester). Lane one (of three) is closed."

Subscribe to our newsletter for the latest headlines

For more news follow Oxfordshire Live to stay in the know. To get the latest headlines direct to your email inbox every day, put your email in the box at the top and hit subscribe or visit here.

M40 at a standstill in both directions

Traffic cameras on the M40 show traffic at a standstill in both directions. Delays are ongoing while emergency repairs take place.

Where exactly did the incident take place?

National Highways has created a map to indicate where the emergency barrier repairs are taking place. The map also shows where traffic is at a standstill.

The collision and lorry shedding its load both occured at Junction 10 of the M40. The map also shows the stretch of the A34 at a stand still due to a broken down lorry at Junction 9 of the M40.

Inrix confirms broken down vehicle on Junction 9 of M40 and A34 to be a lorry

Inrix, the traffic data company, has confirmed that it is a lorry that has broken down on the A34 and M40 Junction 9 roundabout. A spokesperson for the company said:

"One lane closed and slow traffic due to broken down lorry on A34 at M40 J9 (Bicester). On the roundabout. Lane one (of three) is closed."

Travel time is 25 minutes.

Broken down vehicle on Junction 9 of M40 contributing to delays

National Highways is reporting that there is a broken down vehicle at the junction of the A34 and M40 Junction 9. One lane is closed and there are 30 minutes of delays.

A spokesperson said: "The event is expected to clear between 14:15 and 14:30 on 18 October 2023. Normal traffic conditions are expected between 14:15 and 14:30 on 18 October 2023."

National Highways warns of 60 minute delays northbound

In a statement on X, formerly known as Twitter, a spokesperson for National Highways said:

"Lanes 2 and 3 (of 3) remain closed on the M40 northbound within J10 (Cherwell Valley) to facilitate emergency barrier repairs. Lane 3 (of 3) is now also closed southbound.

"We're reporting delays in excess of 60 minutes on approach northbound, with no significant delays south."

• Traffic & Travel
• Most Recent

M40 traffic: Overturned lorry causes road carnage with motorway likely closed for the 'foreseeable future'

The driver managed to escape serious injuries

By Felix Reeves

Published: 07/06/2024

Three fire stations attended the scene to deal with the HGV

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Drivers have been forced to wait in long queues of traffic after a lorry overturned on the M40, with the major motorway remaining closed throughout the day.

The incident, which took place on the M40 between Junction 9 Bicester to Junction 10 Ardley Northbound, saw the lorry turn on its side and come to a rest across the motortway.

Following the incident, the Southbound road was also affected while traffic management crews dealt with the accident.

Oxfordshire Fire and Rescue Service said the M40 would be closed for the "foreseeable future" whilst essential repairs are carried out on the carriageway.

Do you have a story you'd like to share? Get in touch by emailing [email protected]

Drivers are still dealing with 60 minutes of delays

OXFORDSHIRE FIRE AND RESCUE SERVICE

National Highways estimated that it would still take a number of hours for the scene to be cleared and traffic to return to normal.

It is estimated that it will be cleared between 7pm and 7.15pm with traffic still not moving on the motorway.

No one was seriously injured in the crash and the driver is currently in the care of South Central Ambulance Service.

The incident was attended by Bicester Fire Station, Kidlington Fire Station and Rowley Road Fire Station.

Pictures of the aftermath show the major motorway covered in debris with the lorry on its side lying across two lanes.

In a statement, Thames Valley Police said: "This was a damage only collision and is being managed by Highways. The lorry driver suffered a minor injury."

Traffic was diverted off Junction 9 onto the A34 as recovery crews were dealing with the incident and aimed to

Posting on X, formerly known as Twitter, National Highways: East updated its followers on the situation, adding that it thanked drivers for their patience as the lorry was removed from the scene.

It stated: " There are long delays on the M40 both ways J9 to J10 near Bicester following a collision involving an overturned lorry.

"The north carriageway is closed and lanes two and three are closed south.

"Delays of over 60 mins above normal travel time both ways and on A34 northbound."

The National Highways route planner also shows poor traffic conditions in the surrounding area as drivers look to avoid the area and find alternative routes.

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​No one was seriously injured in the incident 

A diversion route has been introduced, with road users travelling Northbound being urged to follow the solid circle diversion symbol on local road signs.

Drivers should exit the M40 northbound at J9 and at the roundabout, take the first exit onto the A34 westbound.

From here, they should follow the A34 westbound to the junction with the B430, turn right onto the B430 before continuing north on the B430 and use the first exit to rejoin the M40 at J10.

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Michigan man driving during viral Zoom court hearing had license suspension lifted in 2022

The internet and media outlets were quick to judgment after video of corey harris' court hearing went viral. but court records show a judge ordered harris' license reinstated in 2022..

A Michigan man who went viral after a judge noticed him driving while he attended a virtual Zoom court hearing with a "suspended license" is being vindicated by an apparent clerical error.

Corey Harris , 44, attended the virtual hearing May 15 for charges related to an October traffic stop in Pittsfield Township, Michigan. A clip from the hearing spread like wildfire across the internet last week, with many in disbelief that Harris would drive with a suspended license right in front of Judge Cedric Simpson.

After noticing what Harris was doing, Simpson revoked his bond and ordered him to turn himself in at the Washtenaw County Jail by 6 p.m. that day. What Simpson and no one in the courtroom apparently knew was that another judge had rescinded Harris' license suspension in January 2022, according to Saginaw County court records obtained by USA TODAY on Monday.

Here's what we know.

Why didn't court know Harris' license had been reinstated?

Harris' license had been suspended during a now-settled child support case with Saginaw County Friend of the Court before it was ordered reinstated, court records show.

The reason Simpson and no one in the courtroom knew about the reinstatement is because the Michigan Secretary of State's office never received a clearance from the Saginaw County Friend of the Court, reported WXYZ-TV , which was the first outlet to track down the clerical error in court records.

Without clearance, the lift on Harris' license never officially went into effect, according to the Detroit-based TV station.

USA TODAY contacted the Michigan Secretary of State's office and Simpson's chambers but did not receive a response. The Washtenaw County Public Defender's Office, which represents Harris in the ongoing case, was closed when USA TODAY called.

'I don't even know why he would do that'

Simpson's ruling came as Harris was driving his wife to the doctor due to a worsening medical condition, WXYZ-TV reported.

"I don't even know why he would do that," Simpson can be heard saying about Harris in the now-viral video clip.

When Harris heard Simpson order him to jail, his mouth fell open.

WXYZ-TV interviewed Harris , asking him what was going through his mind during the now-viral hearing.

"What was I thinking? I was thinking about getting my wife medical help. That's what I was thinking," Harris told the TV station. "I wasn't thinking about the fact that I got a suspended license. I don't care about all that."

'It's very embarrassing'

Harris spent two days in jail after the hearing, abiding by Simpson's order and turning himself in. Although Harris did the time, he told WXYZ-TV that the license suspension was "supposed to have been lifted two years ago, but they didn't."

"It's very embarrassing," Harris said about the whole situation.

Khyla Craine, deputy legal director for the Michigan Secretary of State, told the station that the process to get a driver's license reinstated "can be complicated."

"Sometimes it is simple as we at the Secretary of State's office did not get a clearance from the court that everything was done, but something happened in the wires, and we needed to talk to the court to get the clearance and clean it up for the resident," Craine said.

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• CBP Reminds Summer Travelers to Stay ‘Travel Ready'

CBP Reminds Summer Travelers to Stay ‘Travel Ready'

WASHINGTON — As summer approaches and families prepare for their international trips, U.S. Customs and Border Protection (CBP) reminds the traveling public to use the agency’s official mobile applications to secure and streamline their travel and expedite their reentry into the United States.    

Throughout 2023, CBP expanded use of its technology, processing over 394 million travelers at ports of entry in fiscal year 2023, a 24-percent increase over last year, and has already reached almost 100 million travelers in the first quarter of FY2024, totaling more than 527 million travelers to date using biometric facial comparison technology at entry, exit and Preclearance locations, with a match rate of more than 98 percent.     

Additionally, memberships in CBP’s Trusted Traveler Programs in FY2024 has reached 14 million. For those looking to complete an interview before their summer travel, CBP currently has more than 158,000 interview appointments available within the next 90 days. Enrollment on Arrival (EoA) remains the best option to complete a GE interview. Applicants can complete their interview without an appointment and with just the entry documents they would normally carry when arriving from international locations.   

CBP has also introduced a complement of mobile applications with technological enhancements to help speed up the travel process when entering the U.S. via air, land, or sea. Global Entry, for example, launched a new mobile app in September 2023 that allows members to complete their entry processing on their phones before even leaving the plane. The app can be downloaded from the Apple App store and Google Play, and is currently available for use at 47 airports, with more locations coming soon.  To date around 348,000 Global Entry users have processed their arrival using the app.    

International travelers who are not Global Entry members can take advantage of the Mobile Passport Control app, which allows travelers to submit their passport and travel information in advance with a mobile device, resulting in less congestion and more efficient processing. MPC is available at 51 ports of entry, including 14 Preclearance locations and four seaports. It can be used by all U.S. citizens, U.S. Lawful Permanent Residents, B1/B2 Canadian Citizens, and returning Visa Waiver Program travelers. The app was used by 4.1 million travelers in FY2023, and has already had over 4.2 million uses in FY2024.   

Non-U.S. citizens planning travel into the U.S. also have the option of using the Electronic System for Travel Authorization mobile app or the CBP One mobile app. The ESTA Mobile app was implemented June 1, 2023, and has been used almost 422,000 times to submit an ESTA application for authorization to travel to the U.S. In the first quarter of FY2024, the app has been used almost 338,000 times to apply. The CBP One™ app may also be used by visitors to the U.S. to apply and pay for the I-94 online. In FY2023, visitors used the CBP One app more than 458,000 times to complete a provisional I-94 application and almost 195,000 times in the first quarter of FY2024.    

Additionally, U.S. citizens who are required to declare agriculture and biological products upon arrival into the United States may also use CBP One to provide advanced notification that they will need an agriculture inspection. Categories for declaration include:    

• Biological materials that may require permits issued by the U.S. Department of Agriculture (USDA) and the Centers for Disease Control and Prevention (CDC)  
• Pets, specifically birds and dogs, accompanying travelers in various capacities that carry the potential of introducing foreign animal diseases to the U.S. or other public health concerns   
• Cleaning and disinfection of shoes  
• Hunting trophies    

All CBP applications can be downloaded free from the  Google Play Store  or  Apple App Store . For more information about CBP’s suite of mobile apps, visit Mobile Apps Directory | U.S. Customs and Border Protection (cbp.gov)     

For more information on preparing to travel abroad, visit the Know Before You Go page on the CBP website .  

U.S. Customs and Border Protection (CBP) is America's frontline: the nation's largest law enforcement organization and the world's first unified border management agency. The 65,000+ men and women of CBP protect America on the ground, in the air, and on the seas. We facilitate safe, lawful travel and trade and ensure our country's economic prosperity. We enhance the nation's security through innovation, intelligence, collaboration, and trust.

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USDOT Announces “Support Our Troops” Dashboard to Improve Air Travel for Military Service Members and Their Families

Allegiant, Frontier, and Spirit took steps to enhance their travel benefits for service members 

WASHINGTON – Today, the U.S. Department of Transportation announced a new “Support Our Troops” dashboard to help U.S. military service members and their immediate family members more easily access travel benefits offered by the 10 largest U.S. airlines. The dashboard clearly displays each airlines’ commitments to service members and their immediate family as reflected in their Customer Service Plan at flightrights.gov/military , including benefits such as free carry-on and checked bags and providing refunds without additional fees when their flight plans change due to a military order or directive. 

 “As someone who often flew on military orders as an officer in the U.S. Navy Reserve, I know the unique pressures our service members and their families can face when traveling,” said U.S. Transportation Secretary Pete Buttigieg . “Service members and their families make extraordinary commitments and sacrifices for this country, and they deserve support and recognition whenever they fly.” 

Following Secretary Buttigieg’s call-to-action to airlines to improve military travel benefits, Spirit Airlines, Allegiant Air, and Frontier Airlines stepped up their existing commitments in their Customer Service Plan for service members and their families. Alaska Airlines, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, and United Airlines declined to make clear and enforceable commitments to U.S. service members and their families. Southwest Airlines has received two green checkmarks on the dashboard because of its existing baggage and change fee policies that apply to all passengers.  In making determinations on which commitments are reflected on the dashboard, DOT’s Office of Aviation Consumer Protection consulted with the U.S. Department of Defense (DOD) and highlighted those commitments that the Department believes are most meaningful to service members and their families.  

The “Support Our Troops” dashboard highlights benefits that make air travel easier for U.S. service members and their immediate family members when engaging in personal travel. DOT’s dashboard gives a green checkmark to an airline for each benefit that the airline commits to provide:

• Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required).  
• Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required).  
• At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID.  
• The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation.

DOT defines “service member” for the purpose of the “Support Our Troops” dashboard as current members of the military who are serving or may be called to serve. This definition was developed with input from DOD. At a minimum, these members include:

• U.S. Army, U.S. Navy, U.S. Air Force, U.S. Marines, U.S. Space Force, U.S. Coast Guard, National Guard, and U.S. Military Reserves with a current valid military ID; 
• Cadets of the Air Force Academy, West Point, Naval Academy, Coast Guard Academy, and Merchant Marine Academy with a current valid military ID; and 
• Commissioned Corps and Ready Reserve Corps of the U.S. Public Health Service and Commissioned Officers Corps of the National Oceanic and Atmospheric Administration’s Officer Corps with current valid military ID.  

Airlines may offer additional benefits to service members and their families. For their benefits to be reflected on the dashboard, however, airlines are required to expressly provide them to all service members as defined by DOT and make these commitments in their Customer Service Plan or make them easily accessible from their Customer Service Plan. To the extent an airline’s military benefits fall short of these requirements, the Department may not be able to hold the airline accountable for failing to honor its commitments. Members of the military are encouraged to check the airline’s website or contact the airline’s customer service agents for more information.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration Under the Biden-Harris Administration, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Last month, DOT announced two final rules that require airlines to provide automatic cash refunds to passengers when owed and protect consumers from costly surprise airline fees . These rules will significantly expand consumer protections in air travel, provide passengers an easier pathway to refunds when owed, and save consumers more than half a billion dollars every year in hidden and surprise junk fees. Provisions of the final rule on airline refund were fortified through the FAA reauthorization bill that President Biden signed into law on May 16, 2024.  
• In 2022, under Secretary Buttigieg’s guidance, DOT created an Airline Customer Service Dashboard known as FlightRights.gov to help airline passengers understand what they are entitled to receive certain services and amenities when a significant delay or cancellation was within the airlines’ control and create enforceable standards. Now all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their Customer Service Plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return almost $4 billion in refunds and reimbursements owed to airline passengers – including more than $600 million refunds and reimbursements to passengers affected by the Southwest Airlines holiday meltdown in 2022.  
• DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
•  DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
•  In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% – the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
•  DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs. 

In addition to finalizing the rules to require automatic refunds and protect consumers from surprise fees, DOT is also pursuing rulemakings that would:  

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, as the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.  
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity.

DOT’s aviation consumer protection website makes it easy for travelers to understand their rights. Consumers may file an airline complaint with the Department here .

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Help! A Gas Station Charged Me $1,500 and My Bank Won’t Believe It’s Fraud.

After returning home from a wedding in Mexico, a traveler found a huge charge on his credit card and suspected a gas station attendant was responsible. Wells Fargo didn’t believe him.

By Seth Kugel

Dear Tripped Up,

Last October, my extended family spent a week in Todos Santos, in Mexico’s Baja California peninsula, for a wedding. All went well, but when I got back, I noticed an unusual charge on my credit card: $1,500.49, made on the day we flew home to the United States from San José del Cabo. The merchant appeared to be a restaurant in Mexico City. I recalled that when we went to fill up the rental car at a Chevron station near the airport, the attendant placed the card in a hand-held machine and then told me it had been rejected, requiring me to use a second card. Nothing else unusual happened that day, and reviews on Google for this gas station contain eerily similar accusations of fraudulent charges from other tourists. I disputed the charge, but Wells Fargo repeatedly denied my claim, even when I asked the Better Business Bureau to intercede. Can you help? Nate, Wayland, Mass.

We cannot be sure the fraud occurred at the gas station, but if so, it’s a clever scam. The worker presumably slipped your card into a bogus card reader and charged you $1,500 just as you were rushing to return your rental car and catch a flight out of the country, knowing you were unlikely to report the crime to Mexican authorities. It’s a good reminder for travelers that we need to be ever vigilant on vacation, even when we’re cranky or tired or stressed or otherwise out of our element.

It’s also a good excuse to consider how dependent we have become on our credit card issuers to save the day in such situations. As you found out, that doesn’t always happen.

Humor me while I consider the situation from the perspective of a bank like Wells Fargo. What might seem like obvious fraud when it happens to us is not necessarily a crystal clear crime to a fraud claims team tasked with sifting out their clients who are honest vacationers from others who may themselves be fraudsters.

Since I trust you are in the former camp, I reached out to Wells Fargo and soon afterward, a representative got in touch with you by phone and agreed to refund the charge, plus interest. A week later, you received a check for $1,609.96.

“We take customer concerns seriously and seriously investigate all customer claims,” wrote Jennifer Landan, a spokeswoman for the company, in an email statement to me. “We worked directly with our customer on this matter, and it is resolved.”

But, of course, it should have been resolved earlier and without my intervention. Was there anything you should have done differently? Was there anything Wells Fargo should have done differently?

The answers are yes and yes.

Though you explicitly gave your permission for Wells Fargo to discuss the incident with me, Ms. Langan told me the company would not talk about the particulars of your case. But she did leave a clue, writing to me that Wells Fargo encourages customers to act “when they receive a fraud alert, phone call or correspondence about a transaction.”

So I asked you to look through your phone and email messages with Wells Fargo at the time of your travel, and the bank did send you a fraud alert, via text, at about the time of the transaction. You didn’t get it at the time, you said, because you had not been able to receive messages while in Mexico. And you somehow missed it when you got back home.

Though I encourage everyone to disconnect while traveling, I will henceforth recommend an exception for text messages so you can monitor your credit card transactions. (You might even consider having your bank alert you every time a transaction occurs, even if it is not suspicious, which can also be helpful in monitoring what exchange rate you’re getting.)

What happened on Wells Fargo’s end that led them to reject your claim multiple times? Though I couldn’t get specific details from Ms. Langan, we do know exactly what the Wells Fargo representative said, since you recorded the call with her permission.

The agent told you it was “normal procedure” for Wells Fargo’s fraud teams to deny fraud claims if a chip card was in the owner’s possession the entire time, which you told them it was. But technically speaking, that was incorrect: The card was briefly out of your hands when the station attendant took it and inserted in a hand-held machine at your car window.

OK, so you didn’t see the text alert and didn’t correctly parse exactly what “in your possession” meant. But given your continued appeals and the online reviews of the gas station and others in the area that corroborate your account, it’s disappointing Wells Fargo continued to be so stubborn.

The representative you spoke to conceded the team who worked on your case could have done better. “We are going to try to revise our procedures,” she said, noting that she had coached the person who made the decision on how to do “better, thorough research.”

That’s good to hear, although I’d feel more confident if I had heard it straight from an official company source rather than on a recorded phone call.

Here’s another piece of advice for travelers as mobile card readers become the default form of payment in many places: When possible, ask for the machine and to insert (or tap) the card yourself, watching the screen carefully. In much of the world (though for some reason, not in many American restaurants), the days of a merchant taking your card to the back to run it through a machine (and potentially a skimmer to steal your information) are long gone.

Though you were quite reasonably frustrated with Wells Fargo, let’s be clear here. The real villains are those who committed this crime in the first place and somehow, whether at the gas station or elsewhere, managed to charge $1,500 to a business called Comida Corrida in faraway Mexico City.

I got in touch with Grupo Horizon, which operates the Chevron Emerald gas station you went to, as well as dozens of Chevron stations in the states of Baja California Sur and Sinaloa.

Gilberto Gómez, the company’s business director, responded by email, saying he was unaware of such issues and encouraged you to send him details. “We take follow-ups to this kind of complaint very seriously and meticulously,” he wrote in Spanish. “If there is any harm to our customers attributable to the gas station, we address it.” (I’ve given you his email address and you told me you would follow up with him.)

But considering the Google reviews at this location and several other (non-Chevron) gas stations in the region, I am skeptical that Grupo Horizon is not aware of the problem. Mr. Gómez did not respond when I followed up twice about whether he had seen the Google reviews.

I also got in touch with the Los Cabos Tourism Board. When its managing director, Rodrigo Esponda, got back to me, he said he was “deeply concerned about the situation,” and had spoken to the Baja California Sur state attorney’s office, which told him it was investigating the matter. He also recommended that tourists who have complaints about a business in the region should register them with Mexico’s federal consumer protection organ, Profeco.

In the meantime, could the solution simply be to pay cash at Cabo-area gas stations? Alas, no: There are also reports of gas station attendants switching out large bills customers pay with for smaller ones and demanding more. And don’t even get me started on the Tripped Up complaints that come about the poor customer service travelers encounter in car rental agencies near Mexican beach destinations. The best solution for sun-seekers may be to skip the car rental altogether and hire a driver, use car-share services or take public transportation.

If you need advice about a best-laid travel plan that went awry, send an email to [email protected] .

Follow New York Times Travel on Instagram , Twitter and Facebook . And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation.

Seth Kugel is the columnist for “ Tripped Up ,” an advice column that helps readers navigate the often confusing world of travel. More about Seth Kugel

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