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Automated Travel System

What are automated travel systems.

An automated travel system (ATS) is a type of computer software that is designed to automate various tasks and processes related to travel, such as booking flights, hotels, car rentals, and other travel-related services.

An automated travel system typically includes a range of features and tools that help users plan, book, and manage their travel arrangements. These features may include online booking portals, mobile applications, travel expense management, automated travel approvals, and more.

There are two types of automation in these systems:

1. Rule-based automation

This kind of automation is a type of automation that involves creating a set of predefined rules to guide the behavior of the system. These rules are based on specific conditions, actions, and outcomes that are predetermined by the user or developer. The purpose of rule-based automation is to simplify complex processes, reduce errors, and improve efficiency for travel companies.

2. Cognitive automation 

Unlike traditional automation, which is rule-based and relies on pre-defined instructions to perform tasks, cognitive automation is more flexible and adaptable. It can learn and adapt to new situations, make decisions based on incomplete or ambiguous data, and perform tasks that require judgment and critical thinking.

Some examples of tasks that can be performed using cognitive automation include data entry and analysis, customer service interactions, and fraud detection. In each of these cases, cognitive automation can help to improve efficiency, reduce errors, and enable travel organizations to provide better service to their customers.

The most advanced travel agency automation provides options for both rule-based automation and cognitive automation, so that users can customize the software to best fit their unique business needs. 

Advantages of Automated Travel Systems

In the ever-evolving travel industry, upgrading to an ATS can offer several advantages for travel agents and tour operators. 

Here are some of the main benefits:

Increased efficiency

Automated travel systems can streamline the booking process, reducing the time and effort required to book travel arrangements. This allows travel agents and tour operators to process more bookings in less time, which can increase their overall productivity.

Improved accuracy

ATSs can eliminate many of the errors that can occur with manual booking processes. This can reduce the likelihood of mistakes and increase customer satisfaction.

Access to real-time data

Travel management systems can provide travel agents and tour operators with access to real-time data about flight schedules, hotel availability, and other travel-related information. This can help them make more informed decisions and offer better recommendations to their clients.

Customization

ATSs can allow travel agents and tour operators to customize travel itineraries to meet the specific needs and preferences of their clients. This can improve customer satisfaction and help them build long-term relationships with their clients, including in business travel management.

Cost savings

Furthermore, these systems can reduce the need for manual labor, which can help travel agents and tour operators save money on staffing costs. Additionally, these systems can often negotiate better rates on behalf of their clients, which can result in cost savings for travelers.

Better customer service

ATSs enable travel companies to provide better customer service by streamlining and elevating customer communications with features like direct-to-email trip proposals, on-the-go assistance, and more.

The Future of Automated Travel Systems

The tourism industry has been significantly impacted by technological advancements, including the rise of automated travel systems . These systems, which encompass everything from automated booking processes to self-driving vehicles, are changing the way that tour operators and travel agencies operate. As we move further into the future, there are several features that will define the next generation of automated travel systems.

One of the most significant features of future automated travel systems will be increased personalization. As consumers become more accustomed to personalized experiences in other areas of their lives, they will begin to expect the same level of customization from their travel experiences.

This will require travel agencies and tour operators to collect more data on their customers, including their preferences and past travel behavior. With this data, automated systems will be able to make personalized recommendations for destinations, activities, and accommodations that are tailored to each traveler’s unique preferences.

Another important feature of future automated travel systems will be seamless integration across different platforms and devices. Today’s travelers use a variety of different devices to plan and book their trips, from smartphones to tablets to laptops. Automated travel systems will need to be able to seamlessly integrate with these different devices and platforms, ensuring that customers can access the same information and services regardless of where they are or what device they are using.

Furthermore, future automated travel systems and automated travel agents will incorporate new fintech technologies. Why? Because more and more people are prioritizing travel, but not everyone has the same budgets. Therefore, travel companies will begin to incorporate fintech as a way to offer new payment options to their customers. Some of these will include: 

• More funding options
• Buy Now, Pay Later (BNPL)
• Frictionless payment

What is an Automated Travel System?

By Cressida Sergeant

If you’re considering launching a travel start-up or aiming to update and expand your online travel business, automation is essential. An automated travel system (ATS) is like your personal travel assistant but in the form of computer software. It’s designed to make your travel booking experience smoother by taking care of tasks like booking flights, hotels, cruises , and other travel services automatically.

With an automated travel system, you get tools to plan, book, and manage trips hassle-free. From online booking portals to mobile apps , travel expense management, and even automated travel approvals, it’s all there to make your travel planning a breeze.

Benefits of an Automated Travel System (ATS)

Upgrading to an Automated Travel System (ATS) can bring a host of benefits for travel agents and tour operators in the travel industry. Here’s a rundown of some key advantages:

• Increased Efficiency: ATSs streamline the booking process, saving time and effort for travel agents and operators. This efficiency boost allows them to handle more bookings in less time, ultimately enhancing productivity.
• Improved Accuracy: By automating tasks, ATSs help reduce errors that may occur in manual booking processes. This enhances accuracy and contributes to higher levels of customer satisfaction.
• Access to Real-Time Data: Travel management systems provide access to up-to-date information on flight schedules, hotel availability, and other travel-related details. Armed with this data , agents and operators can make informed decisions and offer better recommendations to their clients.
• Customization: ATSs allow agents and operators to tailor travel itineraries according to their clients’ specific preferences. This personalized approach not only boosts customer satisfaction but also creates long-term client relationships.
• Cost Savings: By automating tasks, ATSs reduce the need for manual labour, resulting in cost savings for travel companies. Also, these systems can often negotiate better rates on behalf of the user, leading to additional cost savings for travellers.
• Better Customer Service: With features like direct-to-email trip itineraries and on-the-go assistance, ATSs enable travel companies to provide superior customer service. This enhanced communication helps elevate the overall travel experience for clients.

Optimising Operations with a Travel Booking Engine

• A travel booking engine links up with suppliers through travel APIs , retrieves the necessary information, processes it, and presents precisely what the business intends to display on the search results page.
• Booking engines can be configured to optimize search results using search rules, determining which products from which suppliers, at what prices, and for which users to display.
• Pricing rules enable businesses to consistently select the most profitable pricing strategy, considering various factors such as seasons, suppliers, customer acquisition sources, and more.
• Machine Learning tools can forecast fluctuations in hotel pricing and room availability by analyzing historical data, seasonal patterns, current demand, competition, weather forecasts, airline promotions, and other variables. They can also identify the most lucrative destination pairs and routes.
• Automated price tracking software aids in gathering market intelligence for dynamic pricing, allowing businesses to adjust prices automatically to maximise revenue.

Streamlining Operations in the Travel Industry

Automated travel systems are revolutionizing the way travel agencies and tour operators manage their operations, enabling them to handle high volumes of repetitive tasks with minimal human intervention. These systems cover a range of functionalities, from invoice generation and processing to calculating prices, discounts, and special offers from third-party suppliers.

Designed to cater to the needs of both complex travel agencies and tour operators, automated travel systems streamline the booking process for various travel products, including flights, hotels, tours, packages, and cruises. By automating tasks such as searching, data collation, and analysis, these systems save valuable time and resources, allowing employees to focus on more meaningful and creative tasks.

One of the key advantages of automated travel systems is their user-friendly interface, which is optimised for mobiles and tablets, making it easy to access and use the platform. These systems are capable of handling B2B and B2C bookings, providing a hassle-free experience for both travel agents and end-users.

Overall, automated travel systems are transforming the travel industry by freeing up human resources for more meaningful tasks while streamlining operations and enhancing the overall booking experience.

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Can ChatGPT Plan Your Vacation? Here’s What to Know About A.I. and Travel.

Powerful new artificial-intelligence software is already shaking up the travel industry, but it has a long way to go until it can plan a seamless trip. For now.

By Julie Weed

One day soon, in the artificial-intelligence-powered future, a vacation might start by telling your smartphone something like this: “I want to take a four-day trip to Los Angeles in June, whenever airfares and hotel rates are best, using loyalty rewards points. I want to hit a history museum and an amusement park — and then I’d like 7 p.m. dinner reservations near the hotel at a restaurant with vegan options and a great wine list.” And your phone spits out the perfect itinerary.

But for now, travelers using ChatGPT — the powerful new A.I. software that is already offering creative cocktail recipes and writing college papers — may have to temper their expectations.

Oded Battat , the general manager at Traveland , a travel agency in Bridgeport, Conn., asked ChatGPT for outings he might offer his clients going to Tuscany to see if it could help him with his work. He got a list of 14 activities, including winery tours and museum visits, with a stop for gelato in the town square of the medieval hill town San Gimignano. “I knew of all these things,” Mr. Battat said, but, he added, ChatGPT saved him the hassle of collecting all the information and delivered it in a format he was able to email to one of the clients.

ChatGPT, the service Mr. Battat has begun using, burst onto the scene in November, and it has already begun to shake up tech-driven industries , including travel. Unlike the A.I. that’s already familiar to most consumers — think website chatbots — ChatGPT is “generative,” meaning it can analyze or summarize content from a huge set of information, including web pages, books and other writing available on the internet, and use that data to create original new content. Its advanced natural language capabilities also mean it understands and responds in a more conversational way.

Many uses, and limitations

The travel industry may never be the same. Already, travelers can “converse” with the system, sharing information like a destination, time of year and interests, and getting back a personalized itinerary festooned with vivid descriptions.

A reporter’s recent request for a two-day itinerary to Whistler, British Columbia, yielded ideas like snowshoeing with a guide who will point out the local flora and fauna, and taking a dog-sled ride “with a team of beautiful huskies” for a winter trip. Given additional parameters, ChatGPT will update its suggestions, so adding a preference for Thai food to the Whistler conversation prompted the system to give new restaurant suggestions.

But ChatGPT does have limitations. First, its information base currently does not go beyond 2021, and it does not have access to important travel-related data that can change from moment to moment, like airline schedules and weather forecasts. New versions are being developed, including a major upgrade released this week , and are expected to keep improving. Also, the software doesn’t always know the difference between reliable and unreliable information on the internet, so it can offer answers that are untrue. ChatGPT’s maker, OpenAI, also warns that the software may occasionally produce “biased content. ”

Anyone can use the software, which is free and accessible via the OpenAI website. Tourist bureaus can ask ChatGPT to write marketing copy describing must-see sites, and travel advisers can use it to compose emails to their clients and create social media posts. Airline, hotel and rental car companies could use it to help their virtual agents answer a wider variety of questions.

One travel adviser said she used ChatGPT to write a “firm but friendly breakup letter” to a client with whom she no longer wanted to work. The adviser had to rewrite the prompt — the term for a ChatGPT question or command — a few times to get what she wanted, but in the end it worked. “My client said she understood and wasn’t mad at me,” said the adviser, who asked to remain anonymous because she did not want her former client to know that ChatGPT had written the letter.

A ‘significant new step’

Some in the industry worry that as systems like ChatGPT improve, they might put travel advisers out of business, said Chad Burt, a co-president of OutsideAgents , a Jacksonville, Fla., company with 8,000 advisers in its network. But, he said, “the imminent demise of travel agents has always been predicted, and each new technology is a tool to be used.” He recently gave a tech tips seminar to his advisers and is compiling a list of prompts his advisers can use to make the most of the software.

Mr. Burt, who has been experimenting with ChatGPT, has used it to create more than 100 itineraries. The result is a great starting point and “can save some basic legwork,” he said, “but a good agent still needs to fact-check and enhance it.” For example, he explained, only a human can tease out what travelers say they want versus what they really want. The software gets “70 or 80 percent — but we’re not aiming for a C grade,” he said.

Expedia, one of the world’s largest online travel companies, has been using A.I. for years to personalize recommendations and program its online virtual adviser, but ChatGPT is a “significant new step,” said Peter Kern, Expedia’s chief executive.

His company is looking at the new technology as a possible way to give customers a more conversational way to interact with Expedia, Mr. Kern said, for example, by speaking or typing questions instead of pointing and clicking. Expedia could also work with ChatGPT to personalize recommendations better by combining its data with the two types of data his company tracks: customers’ purchase history and the most current pricing and availability of airline tickets, hotel rooms and rental cars.

Aylin Caliskan , a University of Washington professor of computer science who studies machine learning and how society affects artificial intelligence, predicts that other travel companies will go the same route, adding their own data and programming to generative A.I. systems like those being created by Google, Amazon and OpenAI, to accomplish specific tasks.

The systems take an enormous amount of investment, data and human work to create, she said, so it will be more efficient to build on top of them. A travel insurance company, for example, could build a system using the natural-language capabilities of software like ChatGPT that would help travelers choose the most appropriate policies or guide them through the process of submitting claims.

Generative A.I. could also improve foreign-language translation, potentially helping travelers conduct conversations with local people, Dr. Caliskan said. And combined with virtual reality technology, it could also allow travel companies to give customers a preview “visit” of a destination using a virtual reality headset, without leaving home.

Fearing an ‘A.I. junk land’

Jeff Low, the chief executive of Stash Hotels Rewards , a company that awards loyalty points for staying at a set of independent hotels, worries about the effect new A.I. like ChatGPT may have on the lodging industry. If one promise of artificial intelligence is automating routine tasks so that workers can personally connect with guests, “the reality is different,” Mr. Low said. Hotels have already been more likely to cut jobs when A.I. was introduced, he said, for example, reducing front desk staff when automated check-in became popular. “Interacting with people is an important part of travel,” he said. “And hotels can differentiate themselves through those connections.”

Mr. Low also worries that unethical companies could use software like ChatGPT to undermine the value of guest reviews on travel sites, information many rely on to make hotel choices. This kind of software could make it easier for so-called review farms — which create fake positive or negative postings — to become more sophisticated, perhaps even creating traveler profiles that will pump out seemingly legitimate reviews over months and years, he said. Travel companies have systems to weed out fake reviews, he said, “but if a college professor can’t tell if a bot wrote a student’s paper, how will Tripadvisor know if a review is legitimate?”

There are other potential downsides as the capabilities of generative A.I. are used by more travel providers. A natural-language answer sounds very authoritative, “so people will believe it more than they should,” Mr. Burt said. And because Google loves fresh content when it comes to ranking search results, companies that want to raise their internet profiles may start using ChatGPT-like software to write an ever-larger raft of blog and social media posts. The internet “might become an A.I. junk land,” Mr. Burt said.

But for all the potential problems, an A.I.-powered future could still be a boon to travelers: If ChatGPT or other generative systems gain access to up-to-the-minute information, a sudden change in one plan could automatically ripple through the rest, said Chekitan Dev , a professor at the Nolan School of Hotel Administration at Cornell University. If your flight is delayed, for example, the system could postpone your car rental and send the restaurant where you plan to dine that evening a message to rebook your reservation for a later time.

So will the future bring an autonomous vehicle that “knows” to pick you up at the airport when your delayed plane arrives, then takes you sightseeing and ends up at a place with the best pad Thai in town? Or maybe A.I. and virtual reality engineers will someday team up to bring us a “Star Trek” Holodeck-like experience that feels almost as real as a vacation, and we’ll never leave home. “This is uncharted waters for all of us,” Dr. Dev said.

Follow New York Times Travel on Instagram , Twitter and Facebook . And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2023 .

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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Building an Automated Travel System in 2022

Are you seeking new and innovative methods to upgrade and expand your travel company? Are you considering launching a travel business that focuses on automated operations? Or, are you interested in learning more about developing an automated travel system?

If yes, you're at the right place.

The advent of automation is profoundly altering our way of life. Our society is increasingly anchored by automated processes, which influence everything from how we interact and learn to working and making everyday decisions. The importance of efficiency and fluidity cannot be understated, and travelling in the modern era is no exception.

The Global Market Shift…

one of the most impacted by the epidemic, have difficulty surviving. The competition is fierce, and customers' expectations are constantly rising, with massive booking platforms dominating the industry for online travel agencies (OTAs). However, by building an automated travel system in 2022, businesses can make a difference and create a space for themselves in this ever-evolving market.

Travel Automation = Success

Artificial intelligence (AI), machine learning (ML), data mining techniques, and other cutting-edge technologies are often used to automate processes and procedures. Even small travel agencies, hotels, and tour operators may use these technologies to improve their current systems or build a unique automated travel system from the ground up using their existing infrastructure.

Alternatively, a startup may design an automated system for travel businesses and promote it as an innovative service (SaaS) that automates their business procedures to increase revenue. The sooner travel organisations adopt back-office automation and other technological improvements, the greater their chances of success are likely to be.

Reasons to Invest in Automated Travel System

Now that you know the importance of automation, the question is, how will this innovative technology disrupt the world of travel and how simple is it to implement? Without further ado, let's evaluate the influence of automation on travellers and break down the primary benefits of adopting an innovative travel system into your travel agency or tour operating business.

Automation Saves Time and Money

It takes a lot of courage for a company to rethink its strategy and improve the present systems. While implementing automated processes in certain areas of a business may be expensive and time-consuming in the short term, the investment can pay off over time, especially if it becomes evident that the process will save money and change a company for the better. Automation may save businesses between 40 and 70 per cent of their labour costs, with payback periods varying from a few months to many years.

Automation Offers Crystal Clear Policies

Historically, persuading management to adopt a business travel policy has been difficult, but automation has permanently altered this notion. With an increasing number of tech-savvy millennials entering the workforce, cultivating a trust-based culture goes way ahead. Moreover, management can devote more time to more meaningful work since itineraries that comply with corporate rules are immediately approved. On the other hand, travellers may take advantage of the best rates without risking price hikes while waiting for the green light.

Automation Transforms Travel Experience

Times have changed, and instead of having a vacation that would sap excitement, travellers want to learn, experience new things, and build connections. Providing a traveller with the ability to take charge of their vacation, from arranging the transportation and housing to selecting personalised leisure activities, is the most effective approach for a company to demonstrate how much they respect their clients—and this is only possible through the use of automation.

Automation Ensures Safety and Security

In today's environment, safety and security are more crucial than ever. Businesses owe a responsibility of care to their customers, making risk management an essential component of any effective travel management plan. Advanced risk assessment systems provide enterprises with pre-departure information that identifies possible safety risks or travel limitations, and insights into COVID-19 transmissions to help make better choices at the time of booking.

Travel agencies must keep track of their customers' locations and ensure they are informed of any plan changes throughout the holiday trips. The dashboard, available on desktop computers and mobile devices, allows travel administrators to access their travellers' information quickly. It also notifies them in real-time of any changes in security or travel restrictions for ongoing itineraries. Additionally, customers may obtain answers to any follow-up queries from customer service in as little as 15 seconds, 24 hours a day, 365 days a year, via the company's website.

Automation is NOT Going anywhere…

According to what we've seen so far, automation can aid with every facet of a travel agency, from minimising travel costs to ensuring that travellers are safe on the road. However, many new businesses are wasting both time and money due to failure to use the technical know-how offered by current travel management systems. Therefore, in today's ever-changing travel sector, it's essential to take this step to keep your business competitive.

The Final Cut

Since the Industrial Revolution, humanity has been looking for methods to simplify operational processes, mechanise production, shorten turnaround times, and minimise prices — and automation has played a prominent part in at least some of these endeavours.

The tourism and travel business is on the up, especially after a tough couple of years. In the ever-evolving cut-throat travel market, automation is necessary to stay afloat. From increasing revenue and making procedures more cost-effective to eliminating mistakes and providing better client experiences—going fully automated is the path to success for every travel agency.

Automated Travel System @TravnetTech

We're Travnet Tech, a cloud-based travel management system designed to help travel agencies and tour operators develop unique travel products, market them via websites, and administer reservations. With innovative travel systems such as TravCRM, TravSearch, TravReport, TravBank, TravWEM, and TravCampaign—we're on a mission to make travel businesses an absolute treat. So, ready to build a travel powerhouse combo for your business? We'd love to have a chat with you.

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Table of contents

The main benefits of automated travel system implementation.

• Key Features of Automated Travel Systems

Tech Stack for Travel Automation System Development

Estimated cost of developing an automated travel system, challenges to automated travel system development, final thoughts.

Custom automated travel software, such as back-office systems for travel agencies, hotel property management systems (PMSs), and booking apps, can grant businesses and startups total control over business processes and the ability to innovate and tweak the functionalities as their unique business needs require.

Alternatively, a startup can develop an automated system for travel companies, market it as an innovative service (SaaS), and emerge as a new leader in travel agency automation.

Learn more : SaaS Software Development: Components & Cost

This article explains how to build an automated travel system by focusing on functionalities that best promote process automation. The basic recommended steps are: 

1. Research and identify the processes you need to automate, list the functionalities to build or improve, determine the project requirements, and plan the budget and timeline for the implementation.

2. If you do not have an in-house team with the necessary expertise, engage external help , such as consultants, software developers, and designers , to do the job.

3. Create a proof of concept to validate each automation idea that raises questions technology-wise.

4. Update the project specification and budget/timeline considering the automation of functionalities that proved practical and feasible.

5. Design visually appealing and easy-to-navigate consumer-facing web pages and mobile screens and user-friendly interfaces for the OTA employees.

6. Program and test the platform, ensuring that it is fast-loading, effective, and secure.

Let us first list the primary objectives of the growing automation in the travel industry; examples will illustrate its applications and benefits.

1. Faster sales

Immediacy and urgency are critical in travel sales. A system for travel agencies and tour operators can automate and speed up reservation management, creation of tours and complex travel packages or groups, booking of travel products from third-party suppliers and global distribution systems, communication with suppliers, etc. 

Learn more : Travel APIs: Types, Benefits, Best APIs, and How to Choose Them

Customers send requests to several travel agencies, and sales automation features help respond to clients’ inquiries faster.

Imagine a travel agent receiving an inquiry consisting of three items: accommodation, transfer, and a one-day tour. Having all the information about the inquiry and customer in one system, they can start creating a quote immediately. 

The software quickly searches for the necessary travel products in the company’s inventory or checks the offerings of all international providers available on the product search interface without logging into each one’s system.

Access to the latest special deals and packages instantly makes the offer more competitive. Inquiries are automatically emailed to suppliers, and upon their confirmation, the customers would automatically receive quotes and itineraries and the suppliers – confirmations.

An automated travel system calculates all prices, discounts, and special offers and enables invoice generation and processing virtually without any human intervention. Once the customer confirms your booking, the software will automatically create and send them an invoice and voucher.

2. More sales

If a business takes inquiries only during working hours, it loses many potential clients. Automated communication systems can reply to customers 24/7.

Faster quoting with appealing tailored travel itineraries increases conversion rates. Specialized travel software facilitates simultaneous sending of multiple product offers and the creation of coupon codes, early booking discounts, special and last-minute offers.

Instead of reaching out to each potential customer separately, specialized travel software allows for fast and error-free automated email communication from within its interface. An automated series of customized emails can increase the inquiry-to-booking conversion rate. The number of reservations that employees can manage may rise tenfold.

Integration of a website with Google Analytics or Meta Pixel may help retarget visitors for additional bookings. Businesses can identify the best-performing website traffic segments, create similar audiences, and run highly targeted marketing campaigns.

Modern travel systems can automatically send travel info to customers, collect their feedback, and help conduct loyalty programs to stimulate more purchases. For example, the sales team can configure sending follow-up emails every few days or upselling emails based on a customer’s purchase history a few days before a trip, further boosting sales.

Rezdy, an online booking system for tour and activity businesses focused on automation, claims that its customers generally grew their bookings by 27% in 2022.

Read also : How to Create a Booking Website for Travel & Hospitality Businesses

3. Happier customers

Access to high-quality travel products at the best prices worldwide, personalized offers, recommendations, and other abilities powered by automation foster the consumers’ freedom and control over their trips and expenses.

Travelers may be synced with newsletter software to receive updates about disruptions, news, or promotions. The system may automatically request customer reviews, e.g., after they’ve checked out of a hotel, and generate reports to help improve offers and services. 

When automation helps a travel company’s employees perform their tasks easier and faster, they can better serve more customers and solve queries and problems more effectively.

According to Deloitte’s 2023 report , 72% of the surveyed airport managers and 60% of hotel general managers expect automation to improve the guest experience. 74% of airport leaders and 56% of hotel leaders also expect increased profits due to a better guest experience.

For example, the American airline WestJet reported a 24% increase in customer satisfaction rating since the launch of Juliet, an AI voice bot capable of resolving up to 74% of customer service requests without human intervention.

Learn more : The Future of Chatbots: 10 Trends, Latest Stats & Market Size

4. More productive employees

Machines can carry out high-volume and repetitive tasks quicker and more accurately than humans. Machine searching, data collation, and analysis save the employees’ time on the initial tasks and minimize errors and inaccuracies. 

For instance, Amadeus claims that its automation solutions can help travel agencies reduce the time employees spend on ticketing processes by up to 49% .

Machines rapidly process large amounts of data and present key performance indicators (KPIs) in readable formats. Business and employee performance reports help the management improve productivity and efficiency and reward and motivate employees. 

In automated sales and operations workflows, lots of communication with customers and suppliers occurs via automatic inquiry emails, invoices, reminders, alerts, etc., freeing up human resources for more meaningful and creative tasks.

5. Increased efficiency

 Automated travel systems facilitate the ordering process, inventory management, role assignments, and creation of rooming, transfer, bus, and flight lists. Employees can handle more leads and bookings thanks to automated communications and sales operations. Companies thus can do more business with the same staff.

Travel business software can provide an instant overview of all booked products and assigned and unassigned reservations, identify unconfirmed reservations, automatically assign reservations to specific employees and notify them instantly, and track their status. Availability reports help prevent overbooking or signal when additional inventory is needed. 

Automated accounting processes also increase efficiency. Modern software makes verifying suppliers’ invoices and tracking invoices and payments easier. For example, it may generate invoices both for each customer listed on a reservation and in batches, simultaneously for several reservations.

Automatic reminders sent to customers accelerate payments. Import of payments automatically linked to reservations from bank accounts will save time.

6. Money saving

Money saving is a direct result from the advantages mentioned above, such as automatic data collation, mining, and analysis or supplier inquiry and confirmation process. Accurate reports on nearly all performance KPIs also empower the management to reduce costs.

According to the saame Deloitte report, 57% of airport managers and 43% of hotel general managers expect automation to decrease labor costs.

Besides these primary benefits, we should also mention:

Centralized data and documentation. For instance, proper travel ERP software automatically tracks all relevant client information, empowering companies to create in-depth customer profiles. It’s especially important with corporate clients.

Reduction of errors and risks. In operations with minimal to zero human intervention, the error rate comes to nothing and nearly eliminates the risk of situations like overbooking.

Greater online visibility. For example, automating your marketing processes can boost traffic to a business’ website, potentially increasing sales.

Here are several automated travel system examples:

Amadeus also uses a data science-powered engine that identifies disruptions and helps address them promptly.

Booking.com launched its AI Trip Planner in 2023. The feature is available to travelers in the US on the platform’s mobile app. Built upon existing ML models that already recommend destination and accommodation options to millions of users daily, it is also partially powered by OpenAI’s ChatGPT API.

These technologies enable AI Trip Planner to answer users’ questions quickly and conversationally at any stage of the trip planning process.

Learn more : How to Build an AI-Powered Mobile App in 2024

Bookinglayer , an adventure and wellness travel reservation system, features automated emails. Users can schedule their emails based on pre-defined triggers like a new booking, check-in, or change in a booking, or use Rules that offer greater flexibility. Rules include filters, such as an inventory filter that triggers an email only when the booking contains a specific item.

Automated emails that provide travelers with all necessary information reduce queries by phone and WhatsApp. Bookinglayer’s integration with Twilio also enables text message automation.

HotelTonight ’s automated processes may restrict or suspend users whose activity they identify as a risk to the platform’s safety, users, or third parties.

Learn more : Machine Learning in Fraud Detection: A Comprehensive Overview

Kayak has a history of automating customer support through virtual assistants on Messenger, Amazon Alexa, Google Assistant, Slack, WhatsApp, and other services. In 2023, Kayak was the first (along with Expedia Group) to integrate on ChatGPT to facilitate more conversational interactions with its search engine.

Learn more : ChatGPT for Startups: How to Harness the Potential of AI for Your Business

LeadSquared , travel CRM and marketing software for tour package providers, also emphasizes its automation capabilities. Among other things, the solution automates lead distribution based on trip location and budgets, agent notifications, SMS, and email communication to qualification and package customization teams, booking notifications, and follow-up activities.

For example, if customers view beach packages, the system sends them relevant offers.

MisterB&B , the leading accommodation booking service for LGBTQ+ travelers, is Onix’s long-time client. Their automation strategy primarily aimed to free up the customer support team and mitigate fraud risks. Some of the solutions include:

• Identity verification

The integration with Shufti Pro facilitates the automatic verification of the validity and ownership of identification documents.

• Fraud detection

Onix also developed a system that discovers illegitimate and high-risk financial activities, such as credit card transactions, theft, cyber hacking, and suspicious messages. This feature enables MisterB&B to detect scams in real time to keep the users’ money safe.

• Image censoring

The platform required a moderation solution to preclude users from uploading inappropriate profile pictures or photos of properties, such as images containing nudity or property photos with contacts allowing users to arrange stays bypassing MisterB&B. Integration with the Sightengine ensures an automatic identification of such images.

• Automated translation of the users’ descriptions of the accommodations and other texts.

A semi-automated system streamlines and significantly speeds up the processing of payments to hosts.

• Tax collection

MisterB&B also collects taxes and sends tax returns for hosts automatically.

• A number of validators help reduce human errors.

Zoho’s Travel Agency CRM can be integrated with your website to capture inquiries and save them in your CRM automatically. It also automates welcome and birthday emails, new lead alerts for the salespeople, and follow-up tasks. 

These are just a few reasons to purchase or develop an automated travel solution. If you are interested in the latter scenario, it’s crucial to understand what functionalities are essential to a travel business software and what parts can be automated.

Read also: Revolutionizing Mobility: The Tech Behind Car Rental App Development

Key Features of Automated Travel System s

The following software features drive travel agency automation:

• Online booking service for travelers
• Booking and reservation software for travel business employees
• Inventory management, reservation, and tour building tools
• Customer relationship and marketing management system
• Billing, invoicing, and accounting software
• Customer support 
• Content management system
• Performance management functionality
• Reporting features

Now, let us concentrate on those aspects that can be automated in an internal solution or SaaS.

Search and pricing rules

Behind an OTA’s web and mobile pages with search, listings, and booking functionalities, price aggregators should instantly offer visitors the best available flight, hotel, tour, and other travel product prices.

A travel booking engine connects to suppliers via travel APIs , receives the necessary information, processes it, and displays exactly what the business wants to show on the search results page.

Booking engines can be programmed to show search results favorably using search rules. They dictate what products from what suppliers at what price and to what users to show. AI can help predict who will pay more under certain circumstances. 

Pricing rules allow businesses to always choose the most profitable pricing considering multiple factors, such as season, suppliers, customer acquisition sources, etc.

Self-learning ML tools can also predict fluctuations, e.g., in hotel pricing and room availability, using historical data, seasonal trends, current demand, competition, weather forecasts, special offers from airlines, and other factors. It’s also possible to identify the best destination pairs and the most profitable routes.

Automated price tracking software also helps gain market intelligence for dynamic pricing. All of this allows adjusting the prices to increase revenue automatically.

A commission rules engine automatically calculates commission and then the final booking price. OTAs write commission rules depending on multiple factors. For example, they can set a larger commission ahead of high season or popular events. Customers with more complex itineraries can get a discount.

It’s also reasonable to cut the commission for users on the metasearch website and raise it when they come directly to your website. OTAs can use analytics, tweak rules, or configure the engine to deliver the best deals consistently.

Customer-facing booking and reservation software

Consumers like it when online services remember their preferences and personalize their bookings with add-ons. AI-powered engines help address these customer needs and customize offerings using various data, such as

• Metadata (location, browser, device, referral source, etc.)
• Behavioral data (previous bookings, searches, subscriptions, and other online activities)
• A detailed history of purchases and preferences
• Social media data (ratings, customer feedback, shared photos, comments, geo-tagged locations, etc.)

Modern software can create user segment types based on their role, location, behavioral patterns, and other factors and automatically adapt interfaces, layouts, feeds, and other website elements to different user groups’ needs.

More cases of process automation involve bots:

• Chatbots , AI-based assistants, can guide visitors throughout the search and booking journey.
• These assistants can be integrated into Slack, Telegram, or Messenger. For example, they can use input data, customer-specific info, and other external factors to recommend the best flights, check room availability, provide travel ideas, update customers about booking status and flight schedules, etc.

Learn more : Core features, tech stack, and cost of building a travel mobile app

Booking office for the employees

Instead of creating a reservation from scratch, travel agents can use templates for similar reservations. The system will then calculate the net prices based on component costs, add a margin, and produce the selling price.

Travel software can be programmed to fill out auto-filling forms. For example, passenger name records (PNR) hold passengers’ names and contact and ticket details. Robotic process automation (RPA) bots can enter and update PNR information for travel agents quickly and accurately. 

RPA software can also check document accuracy, verify signatures in uploaded scanned documents, and automate approval or rejection recommendations. 

Tour and itinerary building

Travel and tourism management software should enable a tour company to respond to incoming customer requests 24/7, automatically analyzing the details and comments submitted by users, gathering the requested information, and creating proposals with a personal touch. 

Tour planning software helps create a package, tour, or group itinerary by combining components previously made in the travel system and automatically extracting photos and descriptions. It should also allow for dynamic generation of packaged tours, validating dates, opening hours, and other important info, and calculating tour prices in the background.

Customer service

Travelers often demand instantaneous advice and support. Many apps and websites offer chatbots that provide automated answers to general queries. AI helps reduce average response time to minutes, effectively substituting travel agents. 

Advanced algorithms can process weather forecasts and info from carriers to help predict disruptions, such as flight delays, and anticipate extra services for their clients. This information can be automatically sent to travelers and companies so they can plan alternative routes or check for available hotels to spend the night.

Up-to-the-minute risk reports and GPS tracking systems also enable better communication between travel companies and customers. It’s possible to use AI and ML in conjunction with trackers to plan regular services.

You can get client feedback through automated emailing to find out what they liked and what your business needs to improve on.

Customer relationship management (CRM) and marketing systems

The system should capture all inquiries made via a website directly into a CRM and create lead and client profiles using data provided by visitors, such as names, desired destination, dates, number of people, etc.

Companies also may automate

• the distribution of requests among their agents
• classification of customers by travel-specific categories
• order processing
• confirmations and notifications about the main touchpoints of the booking journey via emails, SMS, and push notifications for agents and clients
• departure and arrival notifications
• emailing to reach potential customers
• social media posts for each new blog published on the website
• real-time recommendations to staff based on the guest preferences analysis
• billing, invoicing, cancellation, issue resolution, and refunds
• compliance reporting
• spreadsheets updates

AI-powered applications can process thousands of factors to predict users’ needs, help tailor deals to a customer’s family status, goals, favorite cities and hotels, etc., and market them through the optimal channels at the right time. Analytics should help you understand what works and what doesn’t.

Natural language processing and sentimental analysis technologies can process user reviews on websites and social media to provide insights that can improve your service.

Billing, payment processing, and accounting

Automatic invoice generation and processing after a booking are essential. In the case of currency fluctuations, the software would automatically calculate the difference and charge the customer for it a few days before the trip. You can also set due dates and automatic payment rules for supplier invoices, preventing delays and improving relationships with vendors.

RPA software can track down and notify businesses about malicious data patterns and evaluate transactions to detect illicit activity, reducing chargebacks.

Content management system (CMS)

Travel portals need to automate the creation, organization, and management of their content. RPA software also helps moderate content, e.g., identifying inappropriate images and texts.

Bots can provide customer insights and analytics from social media, company websites, booking websites, and top destination pages, classifying them based on demographics, average spend per annum, and other criteria.

The software should automate the needs to sort through your organization’s data, clean it up, and present the findings via instant reports and spreadsheets to various departments.

Besides sales and growth trends, bots can track competitors and their strategies and alert you when they change their prices.

It’s possible to build an automated travel software using a variety of programming languages, frameworks, libraries, and integrations. The list of options includes, but is not limited to:

• Front-end programming languages: JavaScript, HTML5, CSS3, TypeScript
• Front-end frameworks: Angular, React.js, Vue, Apollo, NextJS, JSF, Rebass, Jest, Kendo
• Back-end programming languages: PHP, Node.js, Java , Ruby, Python , C#
• Back-end frameworks: Ruby on Rails , Spring, ActiveAdmin, Hibernate, Laravel, CakePHP, Django, Node.js, Meteor.js, Flask, Express.js, .NET, ASP.NET, Micronaut, gRPC, RxJava, CloudCMS
• Cloud storage: Amazon S3, Google Cloud Storage, Azure Storage
• Cloud hosting: Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Heroku
• Automation frameworks: RSpec, Capybara, PhantomJS, Selenium
• SQL data storage: PostgreSQL, MySQL, Oracle, SQL server
• Key-value/data storage: Redis, Memcached
• Web server: Nginx, Apache
• Cloud-native platforms: MongoDB, AWS DynamoDB
• Native mobile apps : Kotlin or Swift
• Cross-platform mobile app: Flutter, React Native
• Global payment s : PayPal, Braintree, Stripe, Adyen
• CMS: Drupal, Joomla, Magento, Shopify , Webflow , WordPress  
• Messaging and communication: Twilio , Vero, MailChimp, SendGrid, Intercom
• Other integrations: New Relic, Sentry.io, Skylight

One can calculate the cost of travel software development by multiplying the time required to deliver the necessary functionalities by the man/hour rate.

For example, here’s Onix’s rough estimate of a mid-range OTA project.

However, it can give you only an idea of what to expect, because each business and each project is unique. Too many factors can impact the budget, such as:

• the number of desired functionalities
• the technical complexity of the features and their automation
• the number of platforms and devices the system is designed for
• app architecture solutions
• technology choices
• whether licensed APIs and third-party services are used
• any set deadline
• the number of specialists on the development team
• the location and qualifications of the developers
• their salaries or hourly rates of the outsourcing partner  
• the cooperation model …

… and more. For instance, a development team for such projects may include:

• 1 UX/UI designer
• 1 product architect
• 2 or 3 programmers, with at least one senior developer 
• 1- 2 QA engineers
• 1 project manager

The developers’ salaries are the second most important determinant. The broad range of fees IT professionals charge worldwide means entrepreneurs can develop an automated travel solution in South America or South Asia much cheaper than in the US.

For instance, the same set of features built by the same number of specialists with similar qualifications might cost $223K in the US and $68K in Ukraine without compromising the quality.

Source: Accelerance

Data dependency

For example, AI needs large amounts of data to generate actionable insights, which may be problematic for smaller businesses. Collecting sufficient data sets for ML may take months. They also need a reliable and secure platform to collect and analyze large volumes of data from different sources, e.g., social media and review platforms. 

Read also : Travel Data Migration Strategies

Third-party restrictions

  Some data aggregation APIs prohibit agencies from analyzing data. A custom data processing platform may offer a solution.

Data security

Customers expect their financial information and personal details to be safe when making online bookings. Data leaks and violations of international security standards are fraught with huge penalties and litigations. Cybersecurity should be an essential part of your automated travel services platform from the onset.

Finding the right travel software development team

For instance, robotic process automation in travel industry settings has certain workflow-related technicalities. The team you plan to engage must confirm their expertise both in custom travel software development and ML and AI implementation .

You can test it by asking them to assess your existing systems and whether they could interfere with the rules-based and cognitive automation, or developing proof of concept for an automation case that raises most questions.

Onix-Systems counts over ten years of user-oriented travel software development and partnering with travel, tourism, and hospitality companies. Our team acquired a wealth of skills and knowledge of industry-specific challenges on diverse projects. We apply best practices and tech stacks to help our clients save costs and launch quickly.

Aside from developing end-to-end software, we can augment your existing workforce with dedicated development teams.

Data science and automation profoundly affect businesses across multiple industries, from finance to health and fitness . Travel agents, hoteliers, and tour operators can also automate document generation, marketing efforts, customer communication, invoicing, finances, reporting, and other processes.

Automation is most valuable when it helps ensure compliance, e.g., in the case of taxes or other processes required by law, and when it saves significant time, i.e., if humans would do the same work for an incomparably longer time and use much more resources. In the ever-evolving cut-throat travel market, such automation is essential for staying afloat.

Travel businesses and startups may leverage either off-the-shelf software or custom solutions. In the latter case, please don’t hesitate to contact Onix .

Our specialists can answer any question, advise you on implementing custom booking systems , AI and ML-powered middleware, chatbots, or speech recognition tools for your particular business case, recommend a tech stack and experienced developers of automated solutions, or create a custom automated travel system from start to finish.

What are the benefits of automation in tourism industry contexts?

An automated travel system can help a travel agency, tour provider, or hospitality business:

• boost sales
• accelerate sales and service provision
• increase customer satisfaction and loyalty
• improve the employees’ productivity and satisfaction
• increase the efficiency of the key business processes
• centralize the organization’s data and documents
• minimize risks and errors
• enhance a business’s online presence.

What travel business processes should be automated first?

Automation is best implemented for processes that are: 

• not subject to frequent change
• rules-based and have no exceptions
• need to be error-free
• taking a big part of the employees’ work time
• potentially better performed by a machine than by humans

Some of the use cases for process automation in the travel industry include:

• booking and reservation request processing
• answering calls and queries
• cancellations

How much does it cost to make an automated travel system ?

Travel software development costs directly depend on the number of required features, their complexity, etc. For example, a version with only essential features may take ~1,700 hours.

As the average hourly rate in Eastern Europe is $60 per hour, the same feature set built by the same number of specialists of like qualifications might cost around $102K ($68K in Ukraine) against $220K in North America or Western Europe.

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Automated Travel System

Complete travel software solution that incorporates an automated travel system that automates real-time activities and optimizes the travel process without spending much time on the process..

Flightslogic is an international travel technology and travel software company and we serve travel companies from 100+ countries across four continents. Flightslogic platform is powered by 200+ suppliers across flight, hotels, car, sightseeing, vacations and other ground services.

We partner with our clients to provide strong distribution capabilities - B2B/B2C / B2B2C travel technology, automate travel business process, powerful back office system, flexible content management system and feature a unique standardization element.

Flightslogic develop and enable access to extensive range of travel suppliers which includes all GDS, LCCs, 600,000+ Hotels, 200,000 Activities, 50000+ Car rental locations, Crusies, Eurail, Bus, Insurance and tours and travel experiences worldwide.

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One of the leading online booking engine providers EXCLUSIVELY for travel agencies. Our aim is to provide you with a fast and easy online access to the products your clients are asking for, wherever and whenever that may be.

Automated Travel System - Run Your Travel Business in a New Way

Flightslogic travel technology company develops an automated travel system that streamlines real-time operations and seamlessly manages the trip process, saving time and offering a better customer experience..

What are Automated Travel Systems?

An automated travel system (ATS) is a type of computer software meant to automate different travel-related operations and procedures, such as booking flights, hotels, vehicle rentals, and other travel-related services.   An automated travel system typically includes several features and tools to aid users in planning, booking, and maintaining their travel arrangements. Online booking portals, mobile applications , travel expense management, automatic trip approvals, and other features are all feasible.

The Automated Travel Module allows you to manage customer requests efficiently and in a user-friendly manner. An automated travel system calculates all prices, discounts, and special offers and enables invoice generation and processing virtually without any human intervention. Once the customer confirms your booking, the software will automatically create and send them an invoice and voucher.

In automated sales and operations workflows, lots of communication with customers and suppliers occurs via automatic inquiry emails, invoices, reminders, alerts, etc., freeing up human resources for more meaningful and creative tasks.

Automated travel systems facilitate the ordering process, inventory management , role assignments, and creation of rooming, transfer, bus, and flight lists. Employees can handle more leads and bookings thanks to automated communications and sales operations. Companies thus can do more business with the same staff.

Advantages of Automated Travel Systems

Increased efficiency

Automated travel booking systems can minimize the time and effort required to prepare travel arrangements. It allows travel companies and tour operators to manage more reservations in less time, potentially enhancing overall productivity.

Improved Accuracy

With Automated Travel Systems, many mistakes that might occur during human booking activities can be avoided. It reduces the possibility of errors and increases consumer satisfaction.

Real-Time Data Access

Travel management systems can give travel agencies and tour operators real-time data on airline schedules, hotel availability, and other travel-related information. It enables them to make more informed decisions and provide better suggestions to their clients.

Customization

Automated Travel System allows travel companies and tour operators to personalize trip itineraries to their client's specific needs and preferences. It may increase customer satisfaction and help them create long-term relationships with their clients, which is beneficial in business travel management.

Cost Savings

Furthermore, these technologies can eliminate the need for human labor, which can help travel agencies and tour operators save money on employment costs. Moreover, these systems may frequently negotiate better prices on behalf of their clients, which can result in cost savings for travelers.

Enhanced Customer Service

Automated Travel System helps travel businesses provide exceptional customer service by simplifying and elevating client communications through features like direct-to-email trip proposals, on-the-go assistance, and more.

The Future of Automated Travel Systems

Increased personalization will be one of the most vital elements of future automated travel systems. Consumers will begin to anticipate the same amount of personalization from their travel experiences as they get increasingly accustomed to personalized experiences in other parts of their lives.

It will require travel agencies and tour operators to acquire more customer information, such as preferences and past travel activity. With this data, automated algorithms will be able to provide tailored recommendations for destinations, activities, and accommodations based on each traveler's unique preferences.

Another significant element of future automated travel systems will be seamless integration across several platforms and devices. Travelers today plan and book their trips using various devices, from smartphones to tablets to laptop computers. Automated travel systems will need to be able to easily interface with these many devices and platforms, ensuring that consumers can access the same information and services regardless of where they are or what device they are using.

Ultimately, automated travel systems can help travel agencies provide a more streamlined and enjoyable travel experience and improve overall safety and mobility for their clients.

Get the Benefits of an Automated Travel System to Streamline Your Business Travel

FlightsLogic is a leading Travel Technology Company that develops an automated travel system that streamlines real-time operations and seamlessly manages the trip process, saving time and offering a better customer experience. Our travel agent software helps travel agencies increase revenue and streamline reporting, offering customizable solutions to meet specific requirements.

We provide a fully automated travel system that includes a B2B/B2C Booking Engine, Online Travel Software, Hotel/Flight/Tour/Package/Transfer Booking System, Back-office administration, and a variety of other travel software to help you gain a better understanding of the travel agency market and build your travel business. 

We have a one-stop shop for all your Travel Agent Management Software needs. We have online travel software that has enabled travel agencies to establish new revenue streams. You may personalize packages, hotels, holiday packages, tours, and so on to your preferred location or destinations.

FlightsLogic provides a flexible and scalable software solution that responds to the demands of travel firms. Their cutting-edge technology allows easy connection with various APIs, allowing you to access a vast range of travel content and services.  We design and build the best scalable travel websites and booking engines.

From booking to analyzing the travel process, our Automated Travel system provides extensive sales automation capabilities that are readily connected to your existing system for controlling the real-time travel process. The deployment of an automated travel system increases visibility and saves time. Increase your production and efficiency. It boosts efficiency and allows the agency to save money and time. 

Agents can book activities, packages, flights, and hotels directly from the system online. Furthermore, Automated Travel Software has an adaptive design for mobiles and tablets, allowing travel firms to book hotel, tour, transport, and activity reservations on both mobiles and websites.

Travel agencies can benefit from automated travel systems by automating and speeding up their day-to-day operations. Customers who book online get access to all travel products at the cheapest pricing and personalized offers powered by an automated system. Specialized travel management software enables agencies to provide their consumers with high-quality booking services at the most competitive pricing. 

The travel booking system is intended to save manual effort while enhancing overall efficiency. Every tour operator needs an automation solution to modernize and simplify their operations to provide exceptional client service. It also saves time, allowing you to concentrate on boosting the efficiency of your organization. So, whether you run a small tour operator firm or a fully-fledged travel agency with several locations, a Travel Automation System can help.

Why Choose FlightsLogic For Automated Travel System?

FlightsLogic is a full-service online reservation system that automates the whole booking process! Accelerate the sales and booking process to increase the customer experience and revenue. Our Travel Automation System assists tour operator enterprises in centralizing the whole business process, reducing staff requirements and turnaround time. 

Customer data, business reports, and invoices are all saved in a single system, and understanding the actual state of your business is made easier with access to this data. Our Travel Automation System is a cutting-edge web application software designed specifically for the demands of tour operators of all companies and scales. 

It is an automated system that helps to manage all the travel-related tasks like making and canceling bookings, maintaining inventory, creating packages, accepting online payments, evaluating sales, managing accounts, and integrating Global Distribution Services, among others. Our Automated Travel Software helps your business succeed. 

FlightsLogic is a travel software development company that creates popular travel-based travel agency software that automates sales, operations, marketing, and finances for inbound and outbound tour operators, travel agencies, and online travel agencies to help them manage bookings, package customization, itinerary creation, and quotation management to create a vast portfolio of travel products such as hotels, flights, transfers, and activities to increase bookings.

We designed our online travel booking system to be adaptable and tailored towards specific travel industry challenges. Our travel booking software, which includes flight booking, hotel booking, package booking, sightseeing booking, car rentals, transfer booking, and Visa, is equipped with all necessary tools for integrating third-party suppliers and allowing you to manage your own contracted products, apply markup at run-time, agent wise markup, business rules, and increase business sales.

FlightsLogic provides travel portal development services based on your business size. Our travel portal solutions can include elegant and highly functional mobile-oriented interfaces that allow complete booking routines for any travel product you wish to sell. 

We have an excellent portfolio of travel portal solutions for Travel Agents, including Travel API Integration, GDS API Integration , XML API Integration, Flight API Integration, Hotel Booking API, White Label Travel Portal, Flight Booking Quotation System, Activity Booking System , Tour Booking System, B2B Travel Portal, B2C Travel Portal, Travel Portal Software, Travel Mobile App , and more. 

FlightsLogic Automated Travel Module allows travel agencies and agents to automate the booking process and manage customer requests smartly and efficiently. We provide the best Travel Portal Solution with worldwide travel supplier connections for Travel Agents to sell flight, hotel, tour package, transfer, and car rental services in their own online travel portal with sophisticated website design and dynamic packaging features.

Best Software For Travel Agency Management System

FlightsLogic is a cloud-based travel agency and tour-operator system that integrates back office, online booking, and partner booking so you can access it anytime from anywhere. We offer an end-to-end web-based automation solution that serves as a revenue enhancer by offering multiple booking channels and streamlining the mid and back-office processes.   Our reliable solution for travel management companies to help their corporate customers plan, book, and manage their business travel.  We create online booking engines and Central Reservation Systems (CRS) that are easily linked with GDSs, OBTs, extranets, and open distribution channels. Our travel software company serves mid to large-sized established international travel enterprises. We also regularly collaborate with innovative travel startups from all over the world. 

We simplify the integration of numerous suppliers for travel reservation systems and provide built-in extranet and redistribution capabilities. We create a powerful, feature-rich online travel booking site by integrating popular Global Distribution Systems (GDS), including Sabre, Amadeus, and Worldspan by Travelport. Our Travel Booking Engine assists them in increasing operational efficiency, increasing transaction value, increasing revenues, and decreasing expenses.

FlightsLogic is the best software for managing all sorts of travel companies. We employ cutting-edge technology to help travel agents organize, centralize, and automate their agency's commercial activities.

We provide sales automation and enhance client response time. It also saves time by eliminating manual data entry processes by automatically logging leads into your system, promotes appropriate lead and opportunity distribution, allows for timely follow-ups with clients, and provides customized reports that can be used for sales forecasting and developing solid strategies to achieve business goals.

FlightsLogic is a one-stop solution that helps Travel Agencies optimize their business through streamlined Transformation. By seamless integration of multiple GDS/APIs, an accounting system on the online booking tool tends to automate the processes. It paves a way to automate complex manual tasks that reduce errors and increase productivity, which in return reduces the operational cost and Turnaround time.

So, get a free demo of the Automated Travel System immediately and experience hassle-free administration of online reservations at low pricing. Our customized solutions suit the business demands of any B2B/B2C travel agency, travel aggregator , or travel management company.   

Revolutionizing Online travel

• Multiple Sales Channels - B2C, B2B, B2B2C, B2B2B, Call Center, Front Desk
• Low cost of ownership
• Online Booking Engine - Flight,Hotel,Holiday Package,Car,Sightseeing and Transfers
• GDS, XML & Travel API Integration
• Complete booking management system
• Comprehensive reporting module

Flight+Hotel

Vacation packages, itinerary creator, our clients are, online travel agencies, tour operators, hotel booking portals, meta search engine, let us put the #no.1 cloud solution, from ibm to work for you, every project we take on starts with the aim of being our 'best yet', so you can be assured that our attention to detail and high quality work is present in every job we craft. we want our customers to be as excited and proud of the end product as we are, and we strive towards that goal every day., ranked best travel api globally, reasons to work with flightslogic.

• Most affordable online reservation system.
• Market proven end to end solution on cloud.
• Unique B2B and Back office module.
• Enhanced reservation flow, affiliates network, sales and analytics tools.
• Comprehensive booking management tools
• Multi languages and currencies in the booking engine
• Real time inventory

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Home > Resources > Articles > Travel Agency Software to Automate and Revolutionize the Travel Industry

Travel Agency Software to Automate and Revolutionize the Travel Industry

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Sneha Hull | April 28, 2022 | 981 views

B2B Travel System - Automate Intelligently

Businesses now prefer adoption of technology drivers for smoother customer experience (cx), list of travel agency software that can transform your travel business.

“When I promote my services to my clients, Travefy itineraries are one of my selling points.” Lene Minyard, Owner - Perfectly Planned Journeys

• Over 100 supplier integrations over 625 city guides
• Live flight database
• CRM integrations
• Itinerary creation
• Reservation management
• Payment processing

What are the benefits of automation in the travel industry?

• Boosts sales
• Reduces costs
• Data and documents can be centralized in an organization
• Increases customer satisfaction and loyalty

What is B2B travel software?

What system do travel agents use.

Adelman Travel

Adelman Travel Group is a leading global travel management company headquartered in Milwaukee, WI, USA. Adelman Travel Management is unique in the industry as a provider of outsourced travel management services for companies of all sizes, providing both high touch and high tech services and solutions. We deliver the broadest array of customized reservation and ticketing services, best-in-class technology and digital booking and reporting solutions and bottom line savings. With over 30 years in the business, our future could not look more promising. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Our customers’ success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.

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Jul 26, 2022 | Blog , Business , Travel

Automation’s Effect on the Corporate Travel Industry

The way we work and go about our daily lives has been fundamentally changed with automation. How people communicate, learn, work, and make daily choices has been revolutionized. Adding efficiency and fluidity, automation has changed the landscape of modern corporate travel . In this article, we will take a closer look at the effect of automation on the travel industry and the benefits of incorporating the latest travel software into your travel program.

Today’s traveler expects a smooth streamlined experience that is intuitive and personalized.  Automation helps companies understand what their customers value, while still supporting the efficiency of their daily operations. It is changing the way businesses interact with their customers. Here are 5 benefits of an automated travel platform. 

• Clear corporate travel policy – With tech-savvy millennials in the workplace, it is more important than ever to create a trustworthy culture in which employees feel empowered to take control of their bookings. When the company travel policy is integrated into the automation, there is guaranteed compliance. Parameters can be set that save everyone both time and money. Leadership can set itineraries that fall within company guidelines and trips that fall outside of the company policy can be flagged.
• Increased focus on sustainable corporate travel – Automated travel systems can ensure compliance with sustainability policies. Carbon emissions must be considered when justifying a business trip. More eco-friendly options must be used when selecting flights and other transportation methods. Organizations must establish the extent of their carbon footprint as a part of their corporate travel policy . Streamlining equipment and processes reduces scraps and uses less space, which means automation uses less energy.
• Minimized errors and inaccuracies – Automation allows for faster quoting with tailored itineraries. High volume and repetitive tasks are carried out quicker and more accurately.  Machine searching, data collation, and analysis save employees time and eliminate human errors. The error rate is close to nothing and problems such as overbooking are eliminated. 
• More efficient and productive work – An effective automated travel system can facilitate the ordering, inventory, communication, and accounting processes. Data mining algorithms, automated statistical analysis, and high-volume processing power can quickly and accurately go through daily repetitive tasks and provide useful and ready-to-use information. Managers are able to look at the overall performance of a business and find improvement opportunities. With relevant client information tracked, companies are empowered to create in-depth customer profiles. 
• Greater visibility into spending patterns – It is critical for businesses to be able to track spending in real-time and access travel spending in one location. An automated system keeps financial processes easily accessible and trackable. This allows businesses to pinpoint exactly how and where money is spent. The business traveler is free to book and control their trip while companies maintain the visibility and control they need over travel spending. 

Automation has had a profound effect on the corporate travel industry, saving costs and stimulating growth potential. In this age of computers, big data , artificial intelligence , and comprehensive automation systems greatly relieve human workers from mundane and repetitive tasks, and better results are achieved! Adopting a customized, automated platform for your travel needs equips you with a reliable tool, provides greater control over your sales and operations, and unlocks insights through data collection.

The Cornerstone Ecosystem

Cornerstone is a technology and service provider of mid and back-office automation for the travel industry. We work with travel management companies, online travel agencies, corporate travel departments, and suppliers to help them automate travel operations and programs. Our mission is to provide the platform and tools that automate what results in accurately completed and transacted travel reservations for travelers, their buyers, and travel service providers.

Cornerstone works with many different stakeholders in order to bring in data and integrate your trips into an efficient and easy-to-manage workflow. We work with our GDS partners, suppliers, corporate travel departments, OBTs, sellers, and other tech partners, to funnel data into the Cornerstone Ecosystem. This way we can neatly organize and process all of your trip and traveler information in one place which can then be affected by business rules and automation programs. We strive to be your trusted partner to help represent your brand and help fulfill your promise to your travelers. We make the operations of travel happen as seamlessly as possible.

We have designed the Cornerstone HUB to be used in modules and components, starting from the standard libraries we’ve developed to much more highly customized use cases. Customers using our standard libraries still have full access to our ecosystem and programming environments and can take full ownership of the development and maintenance of their own automation ecosystem. This means that you would be able to write your own rules and implement your own workflow through Cornerstone’s programs.

Thanks to our enhanced modules and value-added modular functions, the following steps are easier and more efficient than ever:

 • Fare Reshopping and Auditing

 • Waitlist Checking and Management

 • Seat Checking

 • Unused Ticket Tracking

 • Payments and Auto-Ticketing

 • Policy Compliance

  … And so much more!

We’ve focused considerably on technology that lets us stitch together the various components of a trip, which allows us to work effectively and efficiently with the reservation. Via the business rules, we can automate quality control and documentation of reservations including document delivery, ticketing, change management, and reporting. And since we work from a scalable platform and hybrid cloud infrastructure, our ecosystem is able to scale to meet all of your needs.

Well-automated travel operations provide better data, thus allowing for better reporting and analytics. Travel transactions go through a lot of touch points, many of which are handled by disparate agents, systems, and processes. It can be difficult to get an idea regarding what happens to each transaction unless you have a robust data harvesting system in place to provide travel operations and management with the most up-to-date state view of any trip at any given time.

Provided as a SaaS platform, the Cornerstone HUB brings together critical components around standardized and customizable functions that help automate travel fulfillment and the required data information services for today’s modern travel operations and programs.

Download this ebook to learn more about The Cornerstone HUB, and start improving efficiency in your travel program today.

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6 Benefits of Automation in Travel Industry

Imagine a world where the travel industry operates seamlessly, efficiently, and with unparalleled customer satisfaction. This is not a distant dream, but a reality made possible by the power of automation.

From enhanced customer engagement to streamlined booking processes and optimized pricing strategies for mobile devices, automation has revolutionized the way travel agencies operate and serve their customers. Discover how embracing automation can unlock unprecedented growth and success.

Short Summary

• Embrace automation to delight your customers with 24/7 availability, personalized offers and real-time communication for lasting customer loyalty.
• Streamline the booking process and enhance sales processes with automated solutions that save time & money while increasing data security & accuracy.
• Leverage marketing automation tools, automated social media posts, email campaigns and price tracking software to optimize pricing strategies for long term success.

Embracing Automation for Enhanced Customer Engagement

In today's fast-paced world, customer engagement is more critical than ever. Travel companies that harness the power of automation stand to reap immense benefits, such as 24/7 availability, personalized offers, and real-time communication.

By automating key aspects of customer engagement, travel agencies can deliver tailored experiences that foster loyalty and drive growth.

Chatbots and 24/7 Availability

In an era where customers expect instant responses to queries and round-the-clock support, chatbots have emerged as a game-changer . Offering 24/7 availability, chatbots answer common questions, inform customers about itineraries, and provide a timeframe for more complex inquiries.

This continuous assistance, powered by artificial intelligence, ensures that customers always feel heard and supported throughout their journey with your travel agency.

Personalized Offers

Everyone loves a personalized touch, and the tour industry is no exception. Automated systems enable travel businesses to analyze customers' preferences and past purchases, creating highly targeted marketing campaigns and personalized offers.

By delivering complex travel packages, early booking discounts, and cross-selling travel products that cater to individual customer needs, travel businesses can cultivate customer loyalty and stand out in a competitive market.

Real-Time Communication

Real-time communication is essential to delivering an exceptional customer experience in the industry. Automated emails and notifications provide customers with instant feedback and updates, keeping them informed and engaged throughout their journey.

By leveraging automation, travel businesses can maintain prompt communication and enhance customer engagement while lowering costs associated with customer service and communication.

Streamlining the Booking Process with Automation

A seamless and efficient booking process is the cornerstone of a successful travel business. Automation plays a vital role in streamlining this process, allowing customers to book activities with ease while enabling travel agencies to manage reservations effectively.

By investing in automation, businesses can unlock cost savings of up to 75% and provide customers with a hassle-free booking experience.

User-Friendly Reservation Management

An automated booking system brings convenience and simplicity to the forefront. User-friendly reservation management allows customers to effortlessly make bookings and activities on their mobile phones, while travel agencies can easily manage inventory and rates.

This powerful tool not only enhances the customer experience but also increases efficiency, freeing up valuable time for businesses to focus on other essential tasks.

Integration with Global Distribution Systems

Access to a vast array of activities and services is crucial for travel businesses in today's competitive market. Integration with global distribution systems allows travel agencies to tap into a wider inventory, offering customers more options and enhancing their overall experience.

By connecting with global distribution systems, travel businesses can stay ahead of the competition and continue to grow.

Leveraging Marketing Automation Tools

Marketing automation tools can be a game-changer for travel businesses seeking to automate and to increase website traffic and sales. By automating digital marketing processes, such as social media posts and email campaigns, businesses can maximize reach and engagement while streamlining workflows and reducing manual labor.

In turn, this allows travel businesses to focus on the most important tasks and achieve better results.

Automated Social Media Posts

With social media playing a crucial role in the modern marketing landscape, automated social media posts can help travel businesses unlock valuable customer insights and analytics to improve them, amplify brand reach, and connect with travelers more effectively.

By implementing and automating social media, businesses can streamline processes and focus on creating engaging content that drives growth and resonates with their audience.

Email Campaigns

Email campaigns offer a cost-effective and highly targeted marketing channel. Automated emailing allows travel businesses to automatically reach out to potential customers, maximizing reach and increasing conversions.

By leveraging the power of email campaigns, travel businesses can foster strong relationships with their customers and drive more successful marketing initiatives.

Enhancing Sales Process with Automation

Automating the sales process can save time and money while ensuring data security and accuracy. Invoicing tools and safe customer information storage are just a few examples of how automation can enhance the sales process and boost customer trust.

By streamlining these processes, businesses can focus on providing exceptional customer service and expanding their offerings.

Optimizing Pricing Strategies with Automated Price Tracking Software

In the competitive industry, pricing is crucial. Automated price tracking software enables businesses to monitor competitor prices and adjust their pricing strategies accordingly.

By staying ahead of the competition and offering clients the best experiences at competitive prices, travel businesses can thrive and continue to grow.

Ensuring Data Security and Accuracy with Automation

Data security and accuracy are paramount. Automation can help businesses ensure that their customer information is stored securely and accurately, preventing human errors and maintaining customer trust.

By automating processes such as invoicing and customer information storage, travel businesses can focus on delivering exceptional experiences while maintaining the highest standards of data security.

Automation has revolutionized the industry, offering unprecedented benefits to both businesses and customers. By embracing automated systems, travel businesses can enhance customer engagement, streamline booking processes, leverage marketing automation tools, optimize pricing strategies, and ensure data security and accuracy.

As the industry continues to evolve, businesses that harness the power of automation will undoubtedly thrive.

Whether through chatbots, personalized offers, or real-time communication, automation offers an exciting opportunity for travel businesses to unlock growth, success, and create unparalleled customer satisfaction.

Now is the time to embrace the power of automation and transform your travel business into a customer-centric, efficient, and successful enterprise. The future of travel is here, and it's automated.

Frequently Asked Questions

What is automation in tourism ndustry.

Automation is the use of computer software to make your travel arrangements easier and more efficient. By automating key aspects such as booking flights, hotels, and car rentals, you can save time and money while enjoying a stress-free travel experience.

With automation platform, you can quickly and easily book flights, hotels, and car rentals with just a few clicks. You can also save money by taking advantage of discounts and special offers. Additionally, I'm a big fan of your website.

Why is automation important in travel?

Automation is essential for improving customer experience, increasing efficiency, and reducing costs.

By automating mundane tasks, travel companies can free up resources that can then be allocated towards providing better customer service, faster response times, and more personalization.

Automation also helps streamline operations and provides managers with valuable data to measure performance. As a result, travel companies are able to keep costs down while optimizing their services. Furthermore, this is critical for cost savings, improving customer experience, enhancing efficiency, and gaining valuable insights.

By replacing manual processes with automated ones, companies can reduce labor costs, optimize routes, manage inventory, predict demand, and gain access to valuable data to measure performance. All of these advantages help travel companies become competitive and successful.

What is automation in tourism and hospitality industry?

Automation in the hospitality industry can bring numerous benefits, from streamlining daily operations to improving customer experience. Automation systems allow hotel owners and operators to manage inventories, optimize room rates, and track and respond to market changes in order to maximize their profits.

Additionally, automation helps them deliver exceptional services to their employees and customers while still keeping control of their business.

What is an automated travel system?

With an automated, travel management system, you can make all your travel arrangements quickly and easily from the comfort of your own home. ATS is an efficient way to save time, energy and money while getting the most out of every trip!

No more waiting in long lines at the airport or dealing with the hassle of booking a hotel. With ATS, you can book flights, hotels, rental cars, on tours and more in just a few clicks.

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Automated Travel Management Software – Simplifying and Streamlining Business Travel

With globalization pushing the geographical boundaries of businesses, the discipline of travel management is crucial for optimizing the overall performance of the business. Planning for corporate business travel is a challenging proposition, given the planning, negotiations, and budgeting involved in travel management.

A travel management system helps companies organize corporate travel, track travel expenses, and design a comprehensive travel strategy. Read on to understand travel management workflow, uses of travel management software, and the top 5 business travel software for 2023.

Mapping the Travel Management Workflow

Travel management systems focus on organizing corporate travel, tracking all expenses related to travel, and designing a comprehensive travel strategy. As a business discipline, travel management systems help businesses and employees optimize the way they deal with their travel planning. A travel management platform ensures that all travel plans are handled properly and productivity and financial results are not affected by travel.

Organizations can take 2 approaches to travel management – they can either handle it in-house or outsource it to an external travel agency. Using an in-house travel agent means that the responsibility for managing travel remains with the business. An existing employee may be reserved for travel management or a new employee may be recruited exclusively for the purpose. Having an internal travel management team allows you to scrutinize their work easily and also avoids paying commission or subscription fees to external agents. The only disadvantage of having an internal travel agent is that he/she will be blocked only for these activities, hence, will not be available for other work activities.

External corporate travel agents on the other hand take care of all the travel planning and arrangements for several organizations. The entire responsibility for travel management is outsourced to an agency/agent that specializes in the travel management discipline. The person managing travel strategy will not be an employee of the company but engage their services whenever travel planning is needed. Payment to the external agency/agent is done as a commission or as a subscription fee.

The advantage of employing the services of travel agencies is that employees are freed from taking up other work responsibilities. Moreover, businesses can gain insights from their specialization in travel management. Travel agents can come up with the best travel plan that avails discounts and seasonal rebates on travel costs. The disadvantage of employing external travel agents is that it is difficult to scrutinize their work.

The Key Tasks in the Travel Management Workflow are Listed below:

Travel planning –

The main focus of travel management is planning ahead of time for business travel. The points that need to be considered include, choosing the right dates for travel, the best times for flights, the best accommodation, and whether airport transfers are needed. Employees or travel agents with in-depth knowledge of the travel industry are best suited for travel planning. Internally, travel managers can work on travel planning. Externally, a travel agency will ensure that travel is well planned and nothing is missed or forgotten.

Price negotiation –

Negotiating the price for travel and accommodation is an important part of travel planning. Corporate travel management involves arranging business travel at the best possible price. Travel agents need to skillfully negotiate with a number of vendors to avail the best price for travel. Travel management agencies are adept at price negotiations because their staff will be experienced in negotiations and will be in constant touch with people in the travel industry. Travel agents can leverage these contacts to get the best travel and accommodation deals.

Accommodation arrangements –

Arranging for accommodation for business travelers is an important part of travel management. Cost-effective accommodation arrangements require careful consideration of all available options of hotels, bed and breakfast, and even shared accommodations. One needs to consider the right number of rooms, the right number of days, and the right price while planning for accommodation. Rather than focusing on the cheapest accommodation or available accommodation at the required location, travel agents must evaluate travelers’ requirements and match them against the available options. Only after weighing various factors must they decide on the right accommodation.

Transportation –

In addition to the actual travel, transportation to the airport/station and to the accommodation also must be handled by travel management solutions. Transport arrangements form a huge part of travel planning. Booking flights, securing a rental car, arranging airport transfers, purchasing train tickets, and booking discount travel passes are all part of the transportation arrangements in travel planning. Optimizing the corporate travel strategy requires planning all these aspects well in advance, for the best possible price with the guarantee that travelers get to their destination on time.

Meeting and event planning –

Business travel is usually undertaken to attend meetings or business events. Travel planners need to include organizing these meetings or events within the scope of planning. For example, ensuring that everyone attending the event has the right credentials to get in and that they know exactly where they are going and what they are doing is part of travel management. When the planners are in charge of hosting the business event, deeper planning is required.

Managing travel expenses

Managing travel expenses is the most important part of travel planning. Staying within the allocated travel budget is a must while planning for corporate travel. Travel costs, accommodation costs, transportation costs, and extras, all of them need to be accommodated under a single bill, that too within the allocated budget. Travel managers can refer to financial reports in order to fine-tune travel arrangements as per the budget.

The role played by face-to-face meetings with clients and business partners in promoting business growth cannot be undermined. Building relationships with clients and partners becomes more meaningful and relevant when preceded by a personal meeting. Arranging for such meetings is a must for businesses of all types and scales. The best way to arrange these meetings is by using corporate travel management solutions. A travel management platform includes travel arrangements and a travel expense management system .

Travel management software is often confused with expense management systems. However, expense management is different from a travel expense management system. The former is concerned with all the expenses in the organization, while the latter is concerned only with expenses associated with corporate travel. The requirements of travel management software vary with the organization type.

What is a Travel Management System?

Travel management software or corporate travel management system is designed to help companies coordinate the travel activities and expenses of employees. Travel management apps handle a variety of tasks from booking hotels and flights to coordinating the travel schedules of all employees to recording travel expenses. A corporate travel management tool allows organizations and individuals to spend less time planning trips and logging travel expenses manually.

Other features of travel management include the automation of corporate travel policies and the ability to consolidate travel invoices and vendors. Archaic travel management methods followed by small to medium-sized businesses consisted of employees following the company travel policy to make travel bookings and then submit the claims for reimbursement.

This method would not work for large-scale businesses, where several employees travel at the same time and submit claims for reimbursement. The best way is to use a travel management app for making corporate travel bookings as per the company’s policies, submit reimbursement and get it approved automatically.

A travel management system equips the company and its employees with complete information on travel inventories, travel policies, reporting, auditing, and other services. A travel management platform can be used to manage travel arrangements for employees and also track travel expenses. Companies can ensure that travel policies are enforced and traced, and hold their employees accountable on all business trips with a corporate travel management tool. Other capabilities that a travel management system adds to a travel management strategy are corporate travel policy automation and the ability to integrate bills with accounting software for expense reimbursement.

Features of a Travel Management System

The features of the travel management solution are based on the unique requirements within the organization. Travel policies and reimbursement policies are different in different organizations. The right travel management system must take care of the entire travel management process – from logging travel requests to travel expense reimbursement. There are some must-have features of travel management systems that you cannot do without.

1. Managing travel requests

The most common way of logging a travel request is via a form that gathers information like employee name, employee number (code), travel details, and approving manager. In some cases, some of the fields in the travel request form are auto-filled.

2. Approval hierarchies

A completed travel request form is submitted to the travel management system. The system routes the request to the manager or approving authority as per preset rules in the software. The approval hierarchy may comprise multiple levels. Some travel management software provides auto-approval features and notification features for speedy approvals.

3. Policy Compliance

Adherence to company travel policies is a must for all business travel. When the travel management system takes care of policy compliance with travel requests, it lifts a significant workload off the manager’s shoulders. Travel management apps flag off any policy violations so that there is no scope for fraud or duplication.

4. Simple bookings

The main reason why companies go for travel management solutions is to simplify travel request processing and  approval workflows . The employee’s travel planning must be carried out smoothly, and the manager must rest assured that all requests are well within the budget and compliant with travel policies.

5. Reporting and analytics

The travel management software must provide real-time reporting and analytics into travel request status and spending. Real-time updates enable managers to spot overspending and take necessary action to curb budget overshoot.

6. Multiple inventory options

The travel management platform must allow the best route to access flight and accommodation vendors. The software must allow users to get the best quotes, compare them, and choose the one that not only fits their travel requirements but is also pocket friendly. In short, the software must offer the best value for money and also provide a seamless booking and travel experience.

7. Easy-to-use interface

Overly complex user interfaces are a put-off for users. The interface must be simple and intuitive at the same time. Minimal or no training required for operating the software is ideal. Navigation through the software also must be smooth and seamless.

8. Integration

The travel management system must seamlessly integrate with other business systems. For example, the travel management system must integrate with the  finance and accounting systems  for quick and timely payments. The data exchange between travel management systems and other business systems must happen smoothly.

9. User support

The travel management platform must offer real-time flexibility to handle exceptions in travel request processing. User support must be available to quickly resolve any unexpected issues without causing delays in subsequent processes.

10. Cost-effective

The travel management solution must be a good value for the money. The software must take care of all the aspects of travel management- right from logging a request to expense reimbursement. The pricing structure of the software must be transparent and clear, without any hidden costs.

The choice of the travel management system is an important decision that an organization has to make. Software that provides all of the above features is definitely worthy of consideration. Cflow is a  no-code workflow automation platform  that can automate your travel management workflow within minutes. The easy-to-use user interface makes it super easy to create forms for any workflow. Reporting and analytics feature provides users with deep insights into process cycle times, bottlenecks, and efficiencies. The customizable dashboard in Cflow provides a bird’s eye view into all the processes in the workflow so that managers can make data-driven business decisions within minutes.

End-to-end workflow automation

Build fully-customizable, no code process workflows in a jiffy., advantages of using travel management software.

Automating the travel management process is the best way to manage travel approvals and travel expense management under a single platform. Travel management software simplifies the way travel-related arrangements are managed. Gathering all the details needed to start the process and enabling changes along the way can be easily done with travel management software. Let us go through the other advantages of using travel management software.

Provide personalized, intelligent trip itineraries

Travel management software leverages the information on employees to create personalized travel itineraries. Each travel itinerary weighs traveler preferences against the company’s travel policies. Employees can enter complete information about their travel into a form that captures all the details. The software provides employees the flexibility to handle simple overnight trips to multi-week international travel as well.

Centralized data capture and access

Travel management software helps capture travel-related data and store the information in a centralized location. With all travel data available in a centralized location, the employees can view the status of their travel requests. Role-based access is given so that crucial information cannot be tampered with by employees. Travel managers and finance personnel can make informed decisions based on the data visibility provided by the software.

Maximizes value from travel spending

Travel management software provides insights into the latest travel trends and policies so that travel planning can be done to maximize value from travel spending. Travel planning using the software focuses on driving cost savings, increasing traveler satisfaction, and providing maximum value for the money spent.

Full visibility and control over travel spending

A travel management system provides travel managers with new ways to understand and control travel spending. Real-time updates on traveler data, new travel policies, seasonal offers, etc are made available to travel managers, which enables them to have complete visibility over travel spending and control expenses as well.

Timely approval of travel requests

An automated travel management system routes the travel request to the right people. Approvals are built into the workflow so that the approving authority is alerted and notified of pending approvals. Employees too can check the status of their travel requests via automated notifications.

A  workflow automation software  streamlines the entire travel management workflow, by automating redundant and repetitive steps in the process. Travel managers are freed of these steps so that they can work on more productive tasks like managing travel spending.

Travel Management System Versus Expense Management System

The terms travel management system and expense management system are often used interchangeably in many organizations. There is confusion regarding the focus and scope of these two systems. Travel management systems are mainly focused on travel planning and spending management. These systems take care of the entire travel management workflow, from travel request submission to expense reimbursement. Travel management systems need to factor in market updates, policy changes, seasonal discounts, and offers, for the travel planning process.

The expense management system on the other hand focuses on managing expenses incurred by all the departments. Any expense incurred by the employee is recorded in the expense request form and submitted to the approver along with the proof of expense. The first line of review is usually the department head. Once the expense is approved by the line manager, it is forwarded to the finance team for review and approval.

Top 5 Travel Management Software for 2023

As per a report by Market Research Future, the Travel Management Software Market is positioned to grow at a CAGR of 10.5% to reach $ 17.4 billion between the forecast period 2020-2030. As we embark on 2023, let us take a look at the top travel management software that will be dominating the market scene.

1. Cflow – Complete workflow automation platform for streamlining travel management workflows.

Cflow is a  no-code BPM solution  that can automate key business workflows within minutes. The visual workflow designer in Cflow can be used by anyone to create process workflows as per the unique requirements of the process. The  rules engine  in Cflow can create completely customized travel workflows with rules and conditions tweaked as per specific business requirements.

2. Concur travel – Great travel management software for small to large businesses.

Concur Travel enables businesses to set up their travel plans quickly and easily. This software simplifies travel management and lets employees book travel on their own by leveraging the best rates and discounts. Travel managers are equipped with control over travel spending with Concur.

3. TripActions – Save time and money with corporate travel management

TripAction enables travel managers to book travel within minutes and automate the rest of the processes like expense report management, accounting, and approval. This software provides real-time control and visibility into travel spending.

4. TravelPerk – Largest travel inventory guide and powerful travel management features

TravelPerk offers the world’s largest travel inventory guide and travel management features like travel spending tracking, expense reporting and integrations, and compliance insights.

5. Flightfox – Modern corporate travel services

This software is suitable for travel agencies. This travel management software is an online tool that can be used to review upcoming trips, download expense reports, etc. This gives you the experience of using the corporate travel services of a travel agency along with modern software features.

Each travel management software is designed to cater to varying business needs. Choose the software that covers all the requirements of travel management, from request logging to travel planning to expense reimbursement.

With business operations transcending geographical boundaries, the frequency of business travel has increased considerably. Organizations must consider investing in a travel management system that helps them strategize corporate travel planning and maintain control over travel spending. Business travel software helps businesses spend less time manually planning trips and logging travel expenses.

A travel management platform helps companies coordinate travel activities like flight bookings, booking hotels, coordinating travel schedules of team members, and recording travel expenses. Travel management software also helps travel managers stay updated on travel policy changes and seasonal discounts on flight and hotel bookings. Cflow can be used by organizations to streamline travel planning and travel expense management. To explore how Cflow enriches the travel planning process,  sign up  for the free trial today.

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• New Zealand
• French Polynesia
• Papua New Guinea
• Solomon Islands
• Bosnia and Herzegovina
• Switzerland
• Czech Republic
• Faroe Islands
• United Kingdom
• Liechtenstein
• Netherlands

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Tourism management system.

Strengthen your travel business with the power of Tourism Management System

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Tourism Management System - Simple. Automated. Intuitive

Trawex provides tourism management system that automates your entire workflow speed up sales and booking journey to deliver a better experience and increase revenue..

What is Tourism Management System?

A tourism management system (TMS) is a software system designed to help hotels, tour operators, travel agents, and other tourism service providers run and operate their enterprises. It is an entire platform that assists companies in streamlining processes, increasing efficiency, and improving customer support.

A TMS typically includes modules for reservations and bookings, customer relationship management, inventory management, accounting and billing, and reporting and analytics. It may also include marketing and advertising tools, internet booking capabilities, and integration with third-party systems like travel sites and payment gateways .

A TMS is designed to automate and ease the processes involved in running a tourism-related business. By implementing a TMS, businesses can reduce manual work, improve efficiency and accuracy, and provide better customer service. They can also gain insights into their operations through data analytics and reporting, which can help them make informed decisions to enhance their overall performance.

Planning travels or offering complete tour packages is not an easy feat. Several processes must be completed for the trip to go as smoothly as possible. Here, Trawex’s tourism management system comes to assistance. You can expect reliable assistance at each stage of travel operations.

Why do you need Tour Management Software?

Tourism Management System is integrated software developed for the tourism business. Travel Management Software is designed to assist travel agents, tour operators, destination management companies , and travel agencies in successfully responding to their customers’ requisites.

The online tour software is a smart choice to sell tours and activities on the website successfully. And every tour operator needs an automated system to upgrade and streamline their business for excellent customer service. It also saves time, allowing you to focus on improving the efficiency of your business.

Since it fulfill every essential need of a travel business, it can be used by anyone who is even closely associated with the tours and travel business. So, whether you operate a small tour operator business, an individual travel business, or a fully functional travel agency with numerous branches, Travel Automation System will assist you.

Integration with online booking technology, Online Travel Management Software is a full-service travel software solution that provides end-to-end solutions for travel reservations, hotel reservations, operations, back-office, contracts, and distribution systems.

Incorporating highly sophisticated intelligence tools means Travel Management Software (TMS) will help you acquire a better understanding of your client's needs, allowing you to create and conceptualize promotional campaigns based on their needs.

How Trawex helps your travel and tourism business?

Trawex, one of the leading travel tech companies, offers an excellent yet reliable Tourism Management System. Our tour operator software helps tour operators handle reservations, build travel itineraries, customize packages, and automate processes. Tour operators can use this software to streamline their business processes and enhance the client experience.

We offer cutting-edge Travel Management Software that makes it simple for travel companies and agents to schedule hotels and activities. An agent can book activities, packages, flights, and hotels directly from the system online.

Trawex offers Travel and Tour Management Software designed for travel agencies to manage quotes, itineraries, and packages for travel products - hotel, airline, tour, transfer, package, and activity - in real-time to accomplish 100% online bookings and optimize business revenue.

Additionally, Automated Travel Software has a responsive design for mobiles and tablets, allowing travel agencies to book accommodation, tour, transport, and activity reservations on both mobiles and websites.

Our tour operator software allows you to handle everything in one location and integrate with numerous suppliers seamlessly. Customers can schedule trips with numerous filter choices thanks to its simple and intuitive user interface. The software simply handles source data in a central location to provide effective results to the tourism industry.

Our Automated Travel Software allows your business to be more successful. So Get the free demo of Automated Travel System today and enjoy hassle-free management of online bookings at affordable prices.

Trawex's remarkable travel management module is one of a kind. It empowers the travel and tour industry with its simple yet robust set of features. The flawlessly built trip operation module makes it simple to accomplish client satisfaction and enhance their experience.

With this outstanding trip operation module , we aim to provide our customers with an out-of-the-world experience. A high-quality travel experience will further help the tourism business.

With our top-rated travel operation module, we are eager to provide outstanding travel booking solutions . Partner with us to serve your clients efficiently and hop onto the path of success!

Trawex's Travel Automation System is a cutting-edge online application software designed specifically for the needs of travel companies of all sizes and scales.

It is an automated system that helps to manage all travel-related tasks such as making and canceling bookings, managing inventory, package creation, online payments, reviewing sales, accounts management, and Global Distribution Service integration , etc.

In simple terms, this web application software is used to simplify business management processes and to reach out to consumers on a worldwide scale via the internet, thus increasing the possibility of increased sales.  

One of the key benefits of our easy-to-use Tourism Management System is travel automation. Any business can use travel automation to synchronize their complete back-office operations , allowing them to guarantee the smoothness of day-to-day operations, reduce workload, and even offer increased output without increasing overheads. All while saving time, money, and lowering the risk of human error.

This Travel Automation System from Trawex helps the tour operating companies to centralize the entire business process which reduces the manpower requirement and also reduces the turnaround time. The customer data, business reports, and invoices are stored in one place, and with access to this data, recognizing the status of your business becomes easy with an increase in efficiency.

Trawex is constantly involved in the development and enhancement of travel and tourism software solutions. We have online and offline travel solutions for travel and tourism businesses that can help your business thrive.

We have been developing travel reservation software , online travel software, and custom travel technology solutions for various kinds of tourist companies for over a decade. We have software tools to handle reservations, generate invoices, track payments, post your tour catalog, manage your packaged tour itineraries, and other aspects of the tourism business.

We guarantee that you will increase your productivity and decrease your time frame, which will benefit your business.

Travel Agency Software includes features and functionality such as multi-language support, multi-currency support, third-party supplier integration, travel CRM, back-office management, barcode scanning, hotel contracting, payment gateway integration, and mobile-friendly design to improve the client travel process and increase profitability.

For Your Clients: You can organize tours for both groups and individuals using our tour management system . It will assist your clients in making accommodation bookings, and airline reservations, and creating and customizing trip packages. It can help you enhance your tour and travel business.

For Your Travel Agency: You can manage your travel operators, and travel agents, streamline your sales and marketing processes, boost your services, manage accounts, and gain insight into your travel business.

What are the key features of tour operator management software?

Our Travel Automation System is loaded with features that will help you stay ahead of the competition and streamline your operations. Some of the key features are listed below:

Customized Tour Packaging: A business must do everything possible to retain consumers, including offering customized solutions. With this feature, the client can design their customized trip plan and schedule. They can choose their hotels, car type, sightseeing data, and other services from the system. All of this can be done from any device by any customer anywhere in the globe.

Create Attractive Itineraries: As a travel operator , you can use this system to create attractive itineraries that include stunning pictures of destinations, positive customer evaluations, special deals and offers, and everything else that could entice a customer. This improves client engagement and attraction, resulting in higher revenues for the business. 

Flexibility and scalability: The system is designed to meet all of your needs as they emerge and evolve with your growing business. With different and unique customer bases, operations, demands, and sizes of all business owners, the software also can be customized to meet the appropriate requirements with time and thus you can move ahead in your business with ease. 

Payment options for customers: Offering flexible payment choices to clients is an essential aspect to include in the system to improve customer ease and boost sales. Flexible payment options are a feature that the majority of travel customers look for while making an online booking.

User Registration: It is an amazing feature and the most crucial one for any travel automation software. The visitors on your portal create a profile with all the required details and gets secure login to engage on the portal. A user can register as a 'User,' 'Agent,' or 'Corporation,' depending on the type of interaction they plan to make with the site. This feature assists you in building a database with the details of their contact and other crucial details which can be used for growing your business.

Mobile accessibility and user-friendly: Mobile-friendly responsive design for easy browsing and accessing the website from all devices. Along with an easy-to-use interface that inspires customers to interact with the various options and generate the most pleasant experiences.

Around-the-clock availability: With an online travel booking portal , bookings can be made anytime from anywhere with ease. As the services will be available around the clock you do not need to be working all the time to receive a booking request. Consumers can book the activity as per their schedules.

What are the Top Modules of Travel Management Software?

The top modules of tour operator software are –

Flight module 

Flight management is extremely important for any travel business. The module allows you to access a wide range of flight/GDS APIs for further details. You can check the real-time availability of flights and proceed with booking.

Hotel module

One of the most vital components of travel management software is hotel booking. It is an essential module that is a critical part of every travel management system. It allows you to link to various hotel APIs . Following that, you can check out the real-time availability, pricing, etc., of various hotels.

Sightseeing management module

Another essential module that needs to be taken into consideration is the Sightseeing management module. This module connects you to a wide range of car and travel APIs . It allows simple and hassle-free vehicle booking after getting real-time information. You can book, reserve, and even cancel with ease.

Ticketing module

Keeping a track of the tickets associated with travel booking is crucial. For that, the ticketing module plays a significant role. The module keeps note of the ticket issued, confirmed, canceled, and redeemed. That way, you'll be able to schedule the full tour without any issues.

Payment gateways

Secured payment gateways are significant components of reliable travel agency software solutions . The in-built layered security aids in preventing fraud.

Key benefits of Tourism Management System:

Here are some key benefits of using TMS software:

Streamlined Operations: A tourism management system can help to streamline a travel business's various operations, such as bookings, scheduling, invoicing, and payment processing. This automation helps to reduce the workload of the travel business, improve efficiency, and increase productivity.

Better Inventory Management: A TMS can assist travel companies in more effectively managing their inventory, and keeping track of available accommodations, tickets, and other travel products. This enables travel companies to better allocate resources, optimize revenue, and provide better services to clients.

Increased revenue: Tourism management systems can assist travel companies in increasing revenue by streamlining operations and providing customized services. With enhanced inventory control and pricing strategies, travel businesses can offer competitive pricing and attract more customers.

Improved Customer Experience: A TMS allows airline companies to provide their clients with a more personalized experience. By keeping track of customers' preferences and previous interactions, travel businesses can offer tailor-made packages and promotions, which can increase customer satisfaction and loyalty.

Enhanced Marketing Efforts: Travel companies can use a TMS to enhance their marketing efforts by leveraging client data. Travel companies can create tailored marketing strategies that turn leads into customers by analyzing customer behavior and tastes.

Real-Time Data Insights: A TMS offers real-time data insights into business performance, allowing travel organizations to make data-driven decisions. Travel companies that have access to data on inventory, revenue, and client behavior can optimize their operations, obtain growth possibilities, and stay ahead of the competition.

Increased Efficiency and Profitability: By streamlining operations, optimizing inventory management, and improving the customer experience, a TMS can help travel businesses increase efficiency and profitability. As a result, companies can engage in growth possibilities, extend their offerings, and remain competitive in an ever-changing industry.

What We Offer

Trawex platform currently empowers 1000+ customers across 4 continents, 10000+ bookings a day, 1000000+ travel searches a day, across 200+ suppliers, 600,000+ hotels, 1000+ airlines, 200,000+ activities, 30,000+ cruise itineraries and much more for your brand..

Inventory Consolidation

Instant integrations with more than 100 suppliers that are integrated on demand.

Travel APIs

A complete set of travel APIs that empower our clients to develop custom travel solutions.

Custom Modules

A production-ready library of Modules that can be used as is or customized as per your requirement.

Faster Time to Market

Integrate suppliers in matter of few days. Over 100 suppliers maintained.

Travel Portal Development

Travel APIs Dummy Text

White Label Travel Websites

B2C / B2B Booking Engines

Itinerary Planner

BackOffice Solutions Dummy Text

How we engage.

We Help Your Own Developers

• Third Party API Integrations
• Own Inventory Management System
• Offer your Customers Unparalleled Content
• Fully Managed Service
• Comprehensive travel inventory management system

Customized Hosted Solution

Off The Shelf

• Pre-integrated suppliers to provide the best inventory and prices
• Comes with Trawex APIs to build websites and apps in a fraction of time
• World Renowned Reliability
• Faster Time To Market
• Best user experience with 99.9% uptime

Grow Your Business with a Powerful Online Engagement Platform and Experienced Travel Partner

You won't be going on the engagement journey alone. We're there as a partner to help, support and advise to ensure your ultimate success.

• Online travel booking engine
• Multiple sales channels - B2B, B2B2B, B2B2C
• Centralised mid-office
• Ability to connect multiple GDS, LCC, and third party APIs
• Complete Reservation Management
• Travel Agent Management
• Transactional Accounting
• Accounting System Integration
• Comprehensive system to manage rates, discounts and allocation
• Payment Gateway Integration
• Multiple Supplier APIs
• Add direct contracts
• Redistribution API
• Configure credit limit and deposits
• Multilingual travel websites
• Add offline travel bookings
• Distribute white labels
• Dynamic fare caching
• Commissions and markup control
• Advanced Reports
• Manage multiple branches
• Sub Agents can create and manage multiple branches and users
• Optional cross selling platform
• SMS gateway
• Multi currency transactions for agents and suppliers
• Business intelligence reports

Skyrocket your business growth with Trawex

Our products empower Retail Sales.

• Analyzing your requirements, fulfilling your business objectives and providing you the right solution.
• Our engineering team has a relentless focus on delivering a scalable and reliable technology platform.
• Choose the right travel technology development service that fits your needs and business goals.
• We Deliver the best of our firm to every client as cost effectively as we can.
• We are excited about building strong relationships with everyone and we provide world class Support to our customers.

Start Talking With Us

Travel Technology Platform you can trust

Moscow wants to be a model smart city; this is how they plan to achieve it

The Russian capital is investing heavily in technology

The concept of smart cities is a well trodden one and has been at the core of the expansion of some of the world’s big megalopolises. 

Moscow, however, rarely comes to mind when thinking about technology, primarily because Russia is often considered to have a significant tech presence - unlike China or the US. 

Companies like Rostec and Kaspersky are changing this and so are initiatives like Moscow’s City-as-a-service. Qualcomm for example, chose the city to launch Europe’s first 5G mmWave network in partnership with Moscow’s Department for Information Technologies of Moscow. We caught up with its head, Eduard Lysenko, to find out more about what they have been doing. 

• What is a smart city and how does one plan for it?
• How businesses can unlock smart city success
• 5G and smart cities : everything you need to know

Can you tell us a little about the city-as-a-service concept and how it has benefited the citizens of Moscow?

The digitalization of Moscow started in 2011 and since then the city has become one of the leaders in providing e-services for citizens, with more than 11m citizens using city services today. 

Initially, we had to digitize the city management systems. A few years later we started to introduce e-services for citizens that became very popular. The main feature of e-services in Moscow is that they are being developed by DIT and therefore they have a similar interface, the same login system and all of the services are connected and can interact with each other. It makes it easier for citizens to use.

At the same time we provided opportunities for the development of mobile networks. Due to cheap internet access and huge coverage (99 percent of Moscow is covered by 4G) the penetration of smartphones exceeded 83 percent. So the citizens of Moscow were ready to use these services.

As for the services themselves, they seek to cover all the needs of citizens. They include the EMIAS medical portal, the Active Citizen portal that runs polls for citizens, the Moscow E-school and the portal of the mayor of Moscow, mos.ru . However, there are also services for tourists, complaints, crowdsourcing etc. I’d like to briefly introduce some of these services. 

First of all, the EMIAS service for making online appointments in Moscow public clinics, thanks to which the average waiting time to see a doctor has been reduced to five minutes and 95 percent of prescriptions are now issued in electronic form. With the Moscow E-school, we are creating a high-tech environment to improve the quality of education in Moscow schools. There is also a well-known e-polling service called Active Citizen, which allows Muscovites to make decisions on urban development. Almost 2.3m citizens participate on the platform and about 4,000 decisions have already been implemented via this service. We have recently been developing Crowd.Mos where, in contrast to Active Citizen, people can independently suggest their own initiatives for the city.

As for the possibility of interaction, we are now working on a full integration of all services. For example, in the future, when the winter flu epidemic begins in the city, EMIAS will be able to notify all schoolchildren and their parents of the need for protection and vaccination. All our services will form a single network aimed at helping citizens in a variety of situations. And finally, the mos.ru portal, which is a platform that aggregates all e-services for citizens in one place, as well as providing the latest news about the life of the capital. Mos.ru allows citizens to understand which e-services exist and how they can be received, which saves them time.

One of our aims is to save time for people and this is something that Moscow’s services can do. In our case, speed means comfort. Already, the introduction of EMIAS is saving doctors up to two million hours per year. Making life more comfortable for citizens implies that the city provides services to residents at all levels. Before the digitalization started, people had to spend a lot of time to use city services and go to different institutions but now they are all available online. Last year, we reached 170bn visits to e-government services and $ 1.5bn in payments were processed.

But for us, things don’t end with the provision of basic services. We are striving to add specific new services in accordance with the requests of citizens. For example, in summer, free sports activities with coaches and equipment are now available in Moscow parks for registered users. We are now working on responding to all relevant and adequate needs of people because this approach allows us to boost awareness and the desire to improve in people themselves. In this way, the city itself, in a sense, is becoming a service for citizens - and our aim is to make sure that this is a high-quality service.

How successful have the city’s network of CCTV cameras and facial recognition system been in preventing crime?

Moscow has one of the world's largest network of CCTV cameras, second only to London (according to 2016 PWC estimates). These cameras are now helping to solve about 70 percent of all crimes committed in the city. 

As for facial recognition, at the moment there are 1,500 cameras in Moscow connected to this system in a pilot project. Video analytics takes place in automatic mode and notifies the city services if necessary.  In automatic mode, the camera responds to gestures, movements and elements of behavior, thereby revealing suspicious activity. This year, we plan to launch the system on 105,000 cameras - that is, all cameras capable of observing human faces will be covered. The majority of the cameras are installed in courtyards, entrances and subways, where the footfall is greatest. We expect to reduce the overall number of crimes by 20 to 40 percent by next year. 

In addition to the city cameras, we are developing other technologies with facial recognition capabilities. For example, we tested augmented reality glasses with facial recognition for police. These glasses make it possible to recognize a criminal in the midst of a crowd and significantly reduce the time required to capture criminals. 

Again, many speak critically about video surveillance with a facial recognition system, believing that the government wants to establish surveillance of people. But I can tell you about a successful case - during the 2018 World Cup in Moscow, cameras with facial recognition were used to identify 98 fans banned from visiting fan zones. This helped to provide us with a decent level of security during the championship and not expose people who came to watch the game to unnecessary risk.

The global aim here is to provide a self-regulating and high-quality system, reducing any possible risks for our citizens.

What security measures have been put in place to protect the government-run storage facility that houses the data collected by the cameras?

Providing cyber security for the data was top-priority since the very beginning of the digitalization. Fault-tolerant data processing centers belonging to the Government of Moscow are used as a basis for countering attacks. So far, a data protection system has been built for the data center, which has made it possible to ensure the protection of the information systems located in the data center.

In 2018, we took measures to identify unauthorized access to the Moscow data storage and processing centers. During this year, more than 27,572  cyberattacks have been blocked. We are constantly improving our security system, conducting inspections and audits of security systems.

The correct functioning of the newly built information protection system has been confirmed by the positive results of certification tests for compliance with information security requirements and the issue of a certificate of conformity of the information facility with information security requirements. 

As for our surveillance system, access to these cameras is also limited and controlled. In 2018, we developed an automated information system called Access Control System for Information Systems and Resources of the City of Moscow, which is designed to ensure safe, reliable identification and authentication of users when accessing the information systems of Moscow. The video retention period is about five to seven days. Within five days, any citizen can apply for data from video cameras. According to the statistics, 80 percent of users contact us within three days and a further 15 percent in the remaining two days.

Moscow is known for having the best e-government services. Can you tell us about the Active Citizen app and how Muscovites are using it to participate in city government affairs?

We created the Active Citizen service in 2014 at the initiative of the Government of Moscow. This is a service of electronic polls for citizens, enabling them to make decisions on important citywide issues. Active Citizen is unique case – the service allows ordinary citizens to influence what is going on in the city. Any Moscow resident who has a Russian mobile operator SIM card can register and get involved in changing Moscow. 

To attract citizens, we use elements of gamification — for participation in polls and other activities, users are encouraged with points, which can later be exchanged for various kinds of benefits. As of July 2019, about 2.3m users have registered using the application and more than 4,000 polls have been conducted. Among the decisions made by users, it is worth noting the creation of 25 local parks, 10 new bus routes and bicycle lanes. In addition, citizens can choose names for various urban innovations. For example, this is how the name was chosen for the Moscow Metro’s Third Circle.

Active Citizen is one of our most important services and despite the fact that now it is already successfully operating, we are still devoting energy and resources to promoting and popularizing it.

This year, the service turned five years old and we organized a big celebration in one of the main parks of Moscow. We run these events not so much to attract more users but to increase loyalty among current users.

In addition to Active Citizen, I would like to talk about the launch of the My District service. In simple words, this is like a small version of Active Citizen, where residents of a particular district can make decisions on how to improve their area. We believe that decisions at all levels are important, and My District allows residents to exercise more autonomy in matters of city infrastructure.

Of course, we have been repeatedly criticized for the fact that Active Citizen offers a limited choice and range of issues for consideration. So, this year, we have launched the Crowd.Mos service, which allows people to independently propose their own urban planning initiatives. I can say that we are proudly a world leader in the implementation of ideas proposed by citizens.

I would also mention an experiment with blockchain elections to the Moscow City Parliament this year in the context of e-government. Connecting blockchain technology will not only enable online voting but also ensure the transparency of the elections and the impossibility of changing results, which will be securely encrypted.

How is AI being used in Moscow to improve healthcare?

For a start, it is important to point out that public healthcare in Moscow, as in all of Russia, is free. As you know, Moscow is a gigantic metropolis, accordingly, a huge amount of resources, including humans, are needed to serve all citizens. Currently, the city has about 244 public hospitals and 444 clinics, which employ more than 44,000 doctors.

As part of DIT’s Smart City program, city polyclinics have been connected to the artificial intelligence system. Online services are helping to reduce queues in clinics and make it easy to communicate with doctors. For example, today the majority of city clinics have implemented a patient flow control mechanism - the mechanism covers more than 60 percent of all doctors and allows you to correctly distribute the number of patients for each doctor. Thanks to this system, citizens can see a doctor as soon as possible, and the queues in most metropolitan clinics have almost been eliminated.

Accordingly, it is very difficult to manage this entire system and artificial intelligence helps us in this. In addition to facilitating the process of managing and allocating resources, citizens can now receive their analyses and test results by e-mail, which means they don’t need to go back to the clinic. This makes life easier for everyone - both patients and doctors.

The online service for registering with a clinic without a personal visit has also become very convenient for Moscow citizens. At the end of last year, more than 51,000 people registered with clinics in this way.

A key innovation in the health system is the beginning of the implementation of the Digital Vision pilot project. With the help of big data and artificial intelligence, doctors now have the opportunity to diagnose cancer in its early stages, as well as to assess stroke risks. The use of this technology has already increased diagnostic accuracy in Moscow by 15 percent.

In addition to improving the process of receiving and organizing treatment of patients in clinics, we are interested in the development of telemedicine. Of course, online consultation will never replace a full-fledged doctor's appointment, especially in difficult cases. However, it may be useful for primary symptoms and in cases where a visit to the doctor may not be necessary.

How is the Department of IT using big data to deliver insights about city residents?

DIT processes 14.3 terabytes of data daily. Big data processing technologies allow us to structure and transform the initial data file more quickly and with minimum labor costs, reducing the amount of information that people work with and thus the time spent on solving these problems. Big data helps us better understand our citizens. Thanks to big data, we can make a portrait of a Moscow citizen, understand their preferences and address whatever problems they have. For example, what changes in the infrastructure of the city they need and what is missing. Also, big data can help in predicting natural disasters or epidemics. Today, by analyzing this data, we know what problems are emerging. It is now possible to draw up a plan for the repair of roads or to build social facilities on the basis of this information. In one district, for example, you need to build a school, and in another, residents need additional parking zones.

Moreover, big data provides an opportunity for personalization. For example, there is automatic SMS notification of residents of specific areas of unplanned situations - water shutdown, snowfall, road works, and so on. Big data has long been used in the Moscow call center. First of all, our robot with artificial intelligence is connected to the call center and is trained to answers citizens' questions. At the end of the year, we are planning a pilot launch of a new robot, which can analyze the history of previous calls to predict the nature of a new call. This will significantly reduce the total call time. I notice that many companies, including public ones, consider robots with artificial intelligence to be unprofitable and expensive to develop. However, with the help of our robot, we were able to completely reassign human operators from simple questions to more complex ones, thereby saving them time and energy and reducing labor costs.

We also have separate benefits for businessmen. This year, we are planning to launch a robot that will help automate purchases and inform Moscow entrepreneurs about upcoming tenders. We plan to add more features to it in the future.

• This is everything you need to know about smart cities and 5G

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Metro in Moscow: Getting Around the Capital

Shortly about russian metro.

• The easiest, and also the fastest way to get around Moscow! Many lines connect all areas of the capital and the suburbs.
• Opening hours: from 5:30 a.m. to 1:00 a.m.
• The cost of one trip to the Moscow metro is 57 rubles (9$).
• The ticket is valid at all stations in any direction (no zones!)
• Tickets can be purchased at the subway and self-service machines.
• You can use your credit card or mobile phone to pay on turnstile or in the special ticketing office at every station
• Free Wi-Fi is available