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Omega Travel collapse sparks investigation

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Pictured: Paul Stanley of Begbies Traynor

Travel agency Omega Travel has collapsed less than two months after its Atol licence was suspended.

Begbies Traynor has been appointed liquidators of the £300 million turnover travel company.

An urgent investigation is underway to recover more than £20 million owed to creditors.

The company launched in 1965 and specialised in travel to and from the Far East.

It is based in Milton Keynes, and also had branches in London, Manchester, Birmingham and Edinburgh.

Turnover recorded last year was £298,989,588.

Paul Stanley and Dean Watson, of Begbies Traynor, have been appointed as joint compulsory liquidators.

Stanley, regional managing partner, said: “The official receiver appointed us as liquidators within 24 hours of the winding up order being issued. This demonstrates the urgency of action being taken and the magnitude of the numbers involved.

“We are already arranging interviews with staff and directors at the company as well as liaising with creditors. We are at an early stage in proceedings but we are making significant progress and have identified at least £20m owed to creditors. “We will update interested parties as we advance our detailed investigations into the exact whereabouts of the company’s assets.”

Omega Travel traded under various names including Far East Travel Centre, Budget Travel, Travelsky.co.uk and Chinese Travel Shop. Recently it changed its name to Milburn Travel.

As a result of the debts, an industry expert has warned airlines could lobby Iata to ask for BSP payments weekly, rather than fortnightly – thus reducing cashflow for agents.

Alan Bowen, advisor to the Association of Atol Companies, said: “It’s left a bit of a mess, and airlines lose out, so all the other agencies will lose out as a result.”

Iata moved BSP payments from monthly to fortnightly in 2016, a move that was met with criticism for not giving agents enough time to adjust their business plans.

Bowen added: “The travel industry is dependent on cashflow. If you are going to have to pay instantly, that cashflow has gone.”

More :  Omega Travel has its Atol licence suspended

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0330 440 3999, monday - friday 9am to 5pm, omega breaks.

Omega Breaks  was established in 1979 and is one of the UK's leading coach holiday operators, specialising in great-value coach holidays, event packages and more.

Omega offer traditional coach breaks to destinations across Europe including Venice, the Dutch Bulbfields , Austria and more. They also specialise in UK Event breaks such as London Theatre packages , concert and shows, Emmerdale and much more.

All coaches used by Omega Breaks have a high level of comfort, with experienced and professional drivers. There is national coverage with over 450 nationwide pick-up locations meaning you are never too far away from a conveniently located departure point.

Omega Breaks also offer customers the chance to travel by rail to your destination from a local train station. Around 200 stations are available, so you could simply select the station you’d like to travel from and sit back and relax.

Make you own way breaks are also available from Omega Breaks on many British breaks. Customers can drive themselves to the hotel but be assured they will have a seat aboard the coach for any excursions.

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You can be rest assured your money is safe when you book and travel with Omega Breaks as they are members of both ABTA and ATOL. Omega provide full financial protection for package holidays by way of a bond held by ABTA The Travel Association. ABTA bonding applies only to tours not involving air travel. 

For those breaks which include air travel your break is protected via ATOL, this is through THE Air Travel Organiser's Licence number 6081. Head Office Details: Omega Breaks 1st Floor, 111 High Street Cheltenham Gloucestershire GL50 1DW

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Omega Travel has had its ATOL license suspended – here’s what to do if you’ve booked a holiday with them

The Civil Aviation Authority is urging people to contact the company if they've booked with them

• Rosie Gizauskas
• Published : 13:06, 6 Sep 2018
• Updated : 16:25, 6 Sep 2018

OMEGA Travel has had its ATOL licence suspended, with the Civil Aviation Authority urging Brits to contact the company directly if they have a booking with them.

The company specialises in travels to the Far East and has branches in London, Birmingham, Manchester and Edinburgh.

A Civil Aviation Authority spokesperson told Sun Online Travel: “We can confirm that we suspended Omega Travel’s ATOL licence on September 3 2018.

“This means that while the ATOL is suspended, the company cannot sell any ATOL protected holidays or flights.

“Consumers who purchased an ATOL protected trip before the suspension can be assured that their trip is fully protected and are advised to contact Omega Travel to confirm arrangements.

“We advise for customers to contact the company if they have booked with them.”

There have been concerns for the group's financial status, however chairman of the Omega Group, Dr Mingliang Chen claimed that those who already have holidays booked with Omega won’t miss out on them.

He told Sun Online Travel: “We are not cancelling people’s flights and holidays. All tickets issued should be honoured by airlines and protected.

“Airlines should have liability to fly our passengers and help our passengers with date changes and refunds.

“Because we cannot access the system, our staff will help customers to contact airlines for their future travel.”

Dr Chen also told us that the business is “still running”.

He said: “Although we aren’t booking flights until we solve the problems with the IATA we are still operating no-air products.”

Since he told us this though, all products, including no-air products, have been removed from the Omega Travel website.

By law, every UK travel company that sells package holidays and flights is required to hold an ATOL, which stands for Air Travel Organiser’s Licence.

If a travel company with an ATOL ceases trading, the scheme protects customers who had booked holidays with the firm - making sure they don't get stranded abroad or end up out of pocket.

It's designed to reassure consumers that their money is safe, and it helps customers if their travel agent goes bust - such as All Leisure Holidays ltd.

Though flight and hotel and packages have now come down from the Omega Travel the website, the warning is still the same.

While the company’s ATOL license has been suspended, its website still states that it is covered by ATOL.

The International Air Transport Association (IATA) told Sun Online Travel: "IATA confirms that Omega Travel has been suspended from participation in the BSP."

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The spokesperson continued: "IATA has had discussions with Omega with regard to the necessary conditions to be achieved by Omega in order for reinstatement in the BSP."

Omega Travel has been running since 1965 under various names including Far East Travel Centre, Budget Travel, Travelsky.co.uk and Chinese Travel Shop.

Sun Online Travel previously revealed what to do about claiming compensation if your flight has been cancelled.

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Omega Travel has had its ATOL license suspended – here’s what to do if you’ve booked a holiday with them

• Rosie Gizauskas
• Published : 13:06, 6 Sep 2018
• Updated : 16:23, 6 Sep 2018

OMEGA Travel has had its ATOL licence suspended, with the Civil Aviation Authority urging Brits to contact the company directly if they have a booking with them.

The company specialises in travels to the Far East and has branches in London, Birmingham, Manchester and Edinburgh.

A Civil Aviation Authority spokesperson told Sun Online Travel: “We can confirm that we suspended Omega Travel’s ATOL licence on September 3 2018.

“This means that while the ATOL is suspended, the company cannot sell any ATOL protected holidays or flights.

“Consumers who purchased an ATOL protected trip before the suspension can be assured that their trip is fully protected and are advised to contact Omega Travel to confirm arrangements.

“We advise for customers to contact the company if they have booked with them.”

There have been concerns for the group's financial status, however chairman of the Omega Group, Dr Mingliang Chen claimed that those who already have holidays booked with Omega won’t miss out on them.

He told Sun Online Travel: “We are not cancelling people’s flights and holidays. All tickets issued should be honoured by airlines and protected.

“Airlines should have liability to fly our passengers and help our passengers with date changes and refunds.

“Because we cannot access the system, our staff will help customers to contact airlines for their future travel.”

Dr Chen also told us that the business is “still running”.

He said: “Although we aren’t booking flights until we solve the problems with the IATA we are still operating no-air products.”

Since he told us this though, all products, including no-air products, have been removed from the Omega Travel website.

By law, every UK travel company that sells package holidays and flights is required to hold an ATOL , which stands for Air Travel Organiser’s Licence.

If a travel company with an ATOL ceases trading, the scheme protects customers who had booked holidays with the firm - making sure they don't get stranded abroad or end up out of pocket.

It's designed to reassure consumers that their money is safe, and it helps customers if their travel agent goes bust - such as  All Leisure Holidays ltd .

Though flight and hotel and packages have now come down from the Omega Travel the website, the warning is still the same.

While the company’s ATOL license has been suspended, its website still states that it is covered by ATOL.

The International Air Transport Association (IATA) told Sun Online Travel: "IATA confirms that Omega Travel has been suspended from participation in the BSP."

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The spokesperson continued: "IATA has had discussions with Omega with regard to the necessary conditions to be achieved by Omega in order for reinstatement in the BSP."

Omega Travel has been running since 1965 under various names including Far East Travel Centre, Budget Travel, Travelsky.co.uk and Chinese Travel Shop.

Sun Online Travel previously revealed what to do about claiming compensation if your flight has been cancelled .

Home > News > Latest > Omega World Travel Offers Extensive Blended Travel Experiences

Travel Technology

Omega world travel offers extensive blended travel experiences.

prnewswire | July 31, 2023 | Read time: 02:49 min

Omega World Travel now offers even more extensive options for the busy business traveler -blended travel! Through blended travel, Omega provides an enhanced experience that combines the best of business and leisure. Business travelers can make the most of their valuable time by adding a vacation before, during, or after a work event.

Tim Wrigley, Omega's Director of Business Development, explains the growing demand for blended travel: "When working with our corporate and government customers, I am always asked 'Can our employees book their personal trips with Omega?'. While the answer has always been yes, we can now help business and government travelers in a much more compelling way. What excites us most about our new vacation portal is that Omega World Travel is truly a single source for all travel, regardless of travel purpose. Business, government, groups and meetings, vacation -at some point it all becomes blended travel."

Omega's Leisure Travel Experts plan specialized experiences ranging from America's national park tours to national and international luxury cruises. Travelers can explore the majestic sights of the western US, hiking on our most iconic trails, including Yellowstone, Grand Teton, and the Grand Canyon. These all-inclusive tours allow business travelers to relax and enjoy a stress-free vacation during which they are fully supported by Omega's experts.

As a leader in the Internet retail travel marketplace, Omega provides luxurious excursions at heavily discounted rates. Through Cruise.com, a wholly owned Omega subsidiary and one of the largest online cruise sellers, LuxuryTravelTeam.com, HomesAndVillasInternational.com, and TourDeals.com, we provide low-cost, high-quality vacations around the world. In fact, our clients can benefit from negotiated group savings of up to 70%. And when it comes to adventure, the options are limitless: whitewater rafting, scuba diving, mountain climbing, biking, jungle treks, and zero-gravity flights.

With Omega's Customized Vacation Portal, we have consolidated the best of our leisure services capabilities: Cruise.com, highly experienced Vacation Travel Counselors, online hotel booking, global destinations, tour packages, and local in-country excursions. Omega's Portal also offers travelers around-the-clock travel support and self-booking options.

Omega can further tailor the portal for each individual company. Each client can receive their own URL branded with their company or organization's name which will be linked to their company site. Omega is also able to tailor leisure marketing materials, such as fliers and brochures, to highlight discounts and special programs that clients can offer to their employees.

Whether it's an African safari or a Caribbean cruise, Omega's blended travel options provide the best of both worlds -a unique, personalized, combined business and leisure experience. Let the Omega Leisure Travel Experts plan your blended travel adventure within the US or abroad!  

About  Omega World Travel

Omega World Travel  is a Woman Owned travel management company, a full-service travel agency, and a leader in the internet retail travel marketplace. The largest woman-owned travel management company in the U.S., Omega designs customized travel management programs for corporate, government, and nonprofit clients. Omega's travel service offerings include its wholly-owned meeting, conference, and event management services. Omega also owns Cruise.com, one of the largest sellers of cruises online, and Travtech, a technology development company.  

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Reading the Bible would never be the same again - visiting Israel has brought to life the books of the Bible - Jerusalem, Mt of Olives, Mt of Beatitudes etc. Keep up...

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The travel company was founded in 1967, making it one of the oldest travel companies in the region. Omega tours are proud to claim that they share the best of Europe with your clients with their massive experience and excellent services.

They have proven their slogan “travel with us, travel with family” because they treat their customers just like family and let them travel and enjoy their time with complete ease.

What Makes Omega Tours Stand Out? 

Omega Tours Europe has been providing their services for more than half a century to people from all around the world. For three generations, their family has provided hand-crafted unforgettable journeys through the beautiful countries of Europe.

They will take you through the sunny vineyards, historical monuments, majestic valleys, vibrant city squares, and every nook and corner, even to some amazing places you wouldn't even have heard of. They have vast experience and expertise to show you the unique side of Europe to make your trip lifetime memorable.

They provide a huge variety of tours to choose from so that you can choose as per your convenience. The friendly and well-trained staff welcomes and guides every tourist like a family member.

Omega tour reviews show how dedicated they are to provide excellent services to their precious clients. They are determined to make this holiday the most memorable time of the life of tourists and give everyone on this trip what they love most.

Every Omega Tours Europe has that distinctive touch of the founders with a modern addition that brings out the colors, rhythms, and texture of some of the most beautiful regions of the world.

Who Will Enjoy Traveling with Omega Tours?  

Omega Tours are planned for all those who want to explore the beautiful European region. Whether you are eager to explore the historical architecture, and cultural variations or interested in tasting the unique and famous wines and cuisine of the European country, you love to lay down at beautiful beaches in warm sunshine, or interested in adventurous sports the region has to offer. No matter what your age group or zone of interest might be, this vast region has something to offer everyone.

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• UK and Ireland

Omega tours will take you to beautiful countries throughout the continent. Omega travel in Europe is offered through various convenient and economical packages.

There are different types of tours in all of the above-mentioned countries to take you through the most beautiful regions while taking in the true essence of the countries. Ancient art, beautiful scenery, unique, delicious cuisine, bright and warm sunshine, sunny beaches, historical architecture, a huge variety of wine, and a lot more things make all these countries special in one way or another.

Omega Tours Travel Style

Omega tours let you travel with your convenience by providing you the opportunity to choose from a huge variety of tours throughout Europe. There are fully escorted tours that have been hand-picked by the experts to give the most unforgettable experience of your life.

Covering the major highlights of every country, these escorted tours make your trip unforgettable for the lifetime. Semi-escorted tours are for those who need structured tours with a blend of independence to enjoy on their own.

With a perfect balance of structure and freedom, the itineraries for these trips allow you to have time for individual exploration. There will be scheduled departures, and the guide will suggest the sightseeing points and amazing highlights for the trip.

The independent tours provide you with the opportunity to explore the region from various points of view. With the pre-designed itineraries, the independent tours give you ready-to-book experience. You have the option to make changes in the details as per your requirement and interest, like adding extra night, upgrading accommodation, etc. Choose the region you would love to explore with the pre planned independent tour.

There are city breaks and sightseeing tours that let you through the various cities of the continent. Discover the mesmerizing attractions, historical monuments, ancient art, best restaurants, vibrant nightlife, natural wonders, and much more with the eyes of a local.

Omega Tours also allow you to book a luxurious trip to travel through Europe like a royal to enjoy your holiday at max. Reliable and secure transfer is the most important part of a trip, and your whole travel experience relies on it. They have partnered with the best transfer provider to let you have a safe and secure travel experience with confidence and satisfaction. Have your individual private transfer without worrying about anything.

Why Choose a Tour with Omega Tours?

Omega Travel in Europe has an experience of more than five decades. This family business has been serving people for decades to enjoy their time in Europe in an unforgettable manner. The trips planned by them are a perfect combination of the itineraries designed by the founders, mixed with modern traveling styles.

With a huge variety of trips throughout the continent, you can live the life of your time like a local and make it memorable for life. The experienced staff, well-connected professionals, excellent services, and economical tours make Omega Tours a perfect choice for Europe travel.

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Omega Tours features a rich portfolio of escorted tours, small group tours, independent tours and day tours across Europe, the Americas and more.

Some family secrets are just too good to keep to ourselves – which is why Omega Tours has been sharing the best of Europe and the Americas with our clients ever since our founder started the family business back in 1967.

For three generations, our family has hand-crafted memorable journeys through intimate alleyways, sunny vineyards, vibrant city squares, and all the little nooks tucked beyond the edges of the map. Even after decades of expertise, each tour is still a fresh discovery and each traveler a welcome member of the family – just the way it was when our first clients packed their bags and followed us across the Atlantic.

Omega Tours features a portfolio of escorted tours through Europe and the Americas. Each experience bears our founder’s distinct fingerprint and has been personally tailored to bring out the textures, rhythms, and colors of some of the world’s most beautiful places.

When Stride members travel with us, they travel with family.

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Omega world travel offers extensive blended travel experiences.

Customized Trips for the Best of Both Worlds

FAIRFAX, Va. , July 28, 2023 /PRNewswire/ -- Omega World Travel now offers even more extensive options for the busy business traveler -blended travel! Through blended travel, Omega provides an enhanced experience that combines the best of business and leisure. Business travelers can make the most of their valuable time by adding a vacation before, during, or after a work event.

Tim Wrigley , Omega's Director of Business Development, explains the growing demand for blended travel: "When working with our corporate and government customers, I am always asked 'Can our employees book their personal trips with Omega?'. While the answer has always been yes, we can now help business and government travelers in a much more compelling way. What excites us most about our new vacation portal is that Omega World Travel is truly a single source for all travel, regardless of travel purpose. Business, government, groups and meetings, vacation -at some point it all becomes blended travel."

Omega's Leisure Travel Experts plan specialized experiences ranging from America's national park tours to national and international luxury cruises. Travelers can explore the majestic sights of the western US, hiking on our most iconic trails, including Yellowstone, Grand Teton, and the Grand Canyon. These all-inclusive tours allow business travelers to relax and enjoy a stress-free vacation during which they are fully supported by Omega's experts.

As a leader in the Internet retail travel marketplace, Omega provides luxurious excursions at heavily discounted rates. Through Cruise.com, a wholly owned Omega subsidiary and one of the largest online cruise sellers, LuxuryTravelTeam.com, HomesAndVillasInternational.com, and TourDeals.com, we provide low-cost, high-quality vacations around the world. In fact, our clients can benefit from negotiated group savings of up to 70%. And when it comes to adventure, the options are limitless: whitewater rafting, scuba diving, mountain climbing, biking, jungle treks, and zero-gravity flights.

With Omega's Customized Vacation Portal, we have consolidated the best of our leisure services capabilities: Cruise.com, highly experienced Vacation Travel Counselors, online hotel booking, global destinations, tour packages, and local in-country excursions. Omega's Portal also offers travelers around-the-clock travel support and self-booking options.

Omega can further tailor the portal for each individual company. Each client can receive their own URL branded with their company or organization's name which will be linked to their company site. Omega is also able to tailor leisure marketing materials, such as fliers and brochures, to highlight discounts and special programs that clients can offer to their employees.

Whether it's an African safari or a Caribbean cruise, Omega's blended travel options provide the best of both worlds -a unique, personalized, combined business and leisure experience. Let the Omega Leisure Travel Experts plan your blended travel adventure within the US or abroad!

Omega World Travel is a Woman Owned travel management company, a full-service travel agency, and a leader in the internet retail travel marketplace. The largest woman-owned travel management company in the U.S., Omega designs customized travel management programs for corporate, government, and nonprofit clients. Omega's travel service offerings include its wholly-owned meeting, conference, and event management services. Omega also owns Cruise.com, one of the largest sellers of cruises online, and Travtech, a technology development company.

Visit Omega World Travel's Vacation Portal: http://www.omegatravel.com/vacations

For additional information about Omega World Travel please visit: OmegaTravel.com .

This press release was issued through 24-7PressRelease.com. For further information, visit http://www.24-7pressrelease.com .

View original content to download multimedia: https://www.prnewswire.com/news-releases/omega-world-travel-offers-extensive-blended-travel-experiences-301887911.html

SOURCE Omega World Travel

• Travel Technology

Omega World Travel continues our position as a travel industry leader on the cutting edge of travel management innovation, flexibility and relevancy through TravTech,Omega's wholly owned and operated technology asset, focused exclusively on web based solutions for the 21st century traveler. TravTech is also the principle technology innovator supplying Cruise.com — the Internet's largest cruise specialist — with the latest in cruise centric information and web based solutions for this segment of the travel industry.

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Are selling my private phone number to…

Are selling my private phone number to customers and telling them.im a norwegian tour guide, that is not true, and its highly illegal to sell my private phonenumber like that

Date of experience : 28 December 2022

Regardless of all the bad reviews on…

Regardless of all the bad reviews on here, I in fairness, had no problems with them. I booked flights from Manchester to Orlando. I received my confirmation moments after paying, and was given the booking number to view my flight with virgin Atlantic. They were Reasonably priced and like I say, as a whole, there were no problems

Date of experience : 11 August 2019

Shambolic, untrustworthy and unprofessional. I wouldn't give them this one star! Booking changed at very short notice taking advantage of elderly customer by replacing a weekend with weekdays. Tried to change this with nearly double the notice they gave us: told we would have to lose the money. Reimbursement owed from this change still not paid after nearly 4 months. Customer services can't answer an email for 14 days due to 'personal heavy workload'. Never know anything like it - and we didn't get to travel anywhere with them...thankfully!

Date of experience : 25 January 2022

Horrible food

We booked a weekend in London including transport by coach, theatre show and leisure time in London on Sunday plus overnight hotel stay with evening meal and breakfast. We had travelled from 6am until 8pm and looked forward to a nice meal. The hotel was changed a week before to the Ibis at Heathrow. Disgusting food for evening meal and breakfast! Dry bread, runny curry, pale chips and uncooked chicken legs ( if there was any left) No plates, no staff presence....bloody chaos! Breakfast was fatty uncooked bacon, tasteless mushrooms, beans, runny eggs. 20 minute wait for toast! No staff presence and most didnt speak English anyway.

Date of experience : 21 October 2021

I booked a concert and overnight stay…

I booked a concert and overnight stay package with Omega over a year ago and have still not been refunded. I realise that Covid has caused cancellations of all sorts, but despite emailing them several times and being placated with various excuses, I have yet to receive a refund. It does not take a year to transfer money back into someone’s account. Is anyone investigating this company?

Date of experience : 02 February 2021

CRIMINALS - LITERALLY CONS.

I bet my story tops everyone else’s - I had a omegatravel coach drive into me and drive me off the dual carriageway and destroy my whole car - and DRIVE OFF!!!!!! Luckily I wasn’t killed. Reported to the police. I have witnesses. All their numbers online are all Chinese and do not get through - IF ANYONE HAS ANY WORKING TELEPHONE NUMBER FOR THIS DEVIL COMPANY PLEASE LET ME KNOW.

Date of experience : 20 December 2019

Booked a theatre trip and overnight…

Booked a theatre trip and overnight stay in London for June 2020 - it was cancelled due to covid. I was issued with a refund credit note but asked for a cash refund. Had an email asking me to contact them again in 12 weeks and they should be able to let me know when I will get my refund cheque. Emailed them again after 12 weeks - got no response. Emailed again 4 weeks later - still no response or acknowledgement. Have had plenty of sales emails advertising new shows and a letter today reminding me that I have a refund credit note and to use it to book a new trip! Don't want to book a new trip I want my money back!!!

Date of experience : 22 April 2021

I have a Theatre Break for November for…

I have a Theatre Break for November for 7 ladies,..we have paid nearly £1000 for break our own transport etc.i was emailing the hotel we are booked to be in to see if we can check in earlier than usual only to find the hotel has no booking for us,..& suggested l call OMEGA BREAKS to find out the ref numbers etc,.l have called the company several times only to be left hanging on for over 15 mins then another 15 mins then 20 mins,..after reading all the bad reviews I'm now thinking that this is all about to go very wrong & leave us stranded in London with no tickets or hotel booking..this has to stop this COMPANY MUST BE BROUGHT TO TASK TO ANSWER ALL THESE BAD COMPLAINTS & EXTREMELY BAD REVIEWS ITS RECEIVING,..TRADE & DISCRIPTIONS MUST BE INFORMED & THEY MUST CEASE TRADING IF THEY CANNOT BE TRUSTED

Date of experience : 06 October 2021

Tutankhamen exhibition coach trip March 2020

Tutankhamen exhibition coach trip March 2020 Omega Breaks - do not go anywhere near them for any travel requests. I think we have been patient long enough waiting for a refund which we still have not received. Numerous emails, so many promises of a refund, they say they are currently processing march/April cancelled trips but how long does it take- 8 months? I am contacting watchdog and trading standards tomorrow to make them aware of this company, apparently established in 1979, how the devil have they kept trading this long. A company cannot continue to sell breaks and trade on debt so even though my refund might only be for a few hundred quid, to some that is a lot of money and I will be taking this further. Worse than Ryanair so stay clear!

Date of experience : 12 November 2020

I had not booked with this company…

I had not booked with this company before, but they were offering on Travel Zoo, a ticket to the Albert Hall & an overnight stay. Because of Corona this was cancelled months ago & I have been asking for a refund ever since, with absolutely no luck. They keep on saying that they are not yet processing refunds! I would never book anything with them again - they have had my money for almost a year & it is completely unacceptable that they are refusing to reimburse me.

Date of experience : 02 October 2020

Pretty Woman break cancelled

I paid for a short break holiday on 3/3/20 to see pretty woman. The holiday was cancelled by Omega and I was issued with a credit note. Despite numerous e mails and phone calls I have not received the refund I requested. As a result they have so had my money for over 15 months now. They are now refusing to answer my e mails. Totally untrustworthy!

Date of experience : 14 June 2021

Good 3 day trip to Paris and Versailles

I took my family for a 3 days holiday tour trip to Paris and Versailles via Omegatravel. The start was a bit of a disaster as they forgot to inform us of the new hotel destination which we had to get another taxi for but I was happy to receive the refund from them. The bus was a good big bus which had aircon and stopped frequently for toilet breaks. Versailles Palace was amazing, Monet Gardens was beautiful, and the river seine cruise was a nice end to the day. The tour guide was trying his best to please everyone and I think he sometimes did not update us as much as we would like of what our schedule time was. Overall, a pleasant trip to Paris for a reasonable price and would recommend if you have elderly family who could not walk too much. A tip is to bring sandwiches and bottled water as you want to see as much as possible without spending time finding places to eat. I am forever grateful for the tour guide and bus driver in returning my bag that I left behind in Paris when I had to leave early. The bus returned to London to which I obtained my bag from the bus driver. Thank you so much Mr Bus Driver from North London and Mr Tour Guide from Paris.

Date of experience : 20 October 2018

never again

Lied to me and told me my flight was cancelled when it wasn’t because they had booked me on a connecting flight that was impossible to make. Did not tell me that when I cancelled the outbound flight, the inbound one was cancelled too and I got stranded, having to fork out for two business class flights home, got home a day late and had to spend the night on the cold marble floor in Madrid. The ombudsman is involved.

Date of experience : 19 June 2018

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. Flights cancelled and requested refund. Took 3 hours after being put on hold and hung up on to agree that I will be refunded. Told I would have to wait 12 weeks for refund even though my money had been taken. 15 weeks later still waiting. No response to emails. Constantly calling to be told "its with refund department". Cannot speak to refund department; I doubt it even exists, to be honest. Cannot speak to supervisors/managers; always busy. Cannot explain how bad this company is and how stressful it is trying to get my money back. Simply, DO NOT USE.

Date of experience : 18 May 2017

Very poor company

Very poor company. Do not use. Still awaiting my £2500 refund. They do not answer their phone. They keep you waiting for hours. I had to borrow money to rebook my tickets. I have reported this to my bank and they may recompensate me after my travel date. Very disappointing considering I booked through Sky Scanner. It is unbelievable that they are still allowed to advertise on Sky Scanner. PLEASE DO NOT USE.

Date of experience : 09 August 2017

Appaulling DO NOT USE

Seem to have UK Chinese and other world wide sites with the name Omega travel or tickets appalling, booked a pair of return flight to Vegas with a change, schedule changed and this lot did not rebook us nor did they want to know. we had to buy 2 more tickets for the second leg. despite numerous emails no reply and you cannot get hold of them by phone DO NOT USE OR PAY the price TWICE!

Date of experience : 01 February 2019

Pensioners being lied to!!!

Do I now have to accept that this company must be going bust!!! I was told the first week in January that I would get my money back in 10/12 weeks but not surprisingly I didn’t! Have sent numerous emails to which I get no response!! Have managed to speak twice, after long waits to customer services, who assure me that my case has been ‘accelerated’ - obviously not!! I have used Omega many times and always been very happy, but this service is beyond belief. My friend and I are pensioners and can’t afford to lose this money, and we are being lied to. I am now becoming more and more upset about the whole situation but there seems to be nothing a I can do!!!!!

Date of experience : 10 May 2021

Have requested 3 times for a refund for…

Have requested 3 times for a refund for the Tina Turner musical booked last year that was cancelled due to covid. Instead of a refund I got a letter offering me an alternative date to go this June. I cannot go has my husband has Alzheimer’s and has now deteriorated too much to go. He also cannot walk and his hearing has also deteriorated. I told them this in November. They said they understood and was told they would refund me. I also started a dispute to get my money back via Barclays. Still no luck. Therefore I am starting legal proceedings. Whist I enjoyed the trip I had previously and had a good time. I couldn’t fault it. I feel really let down now.

Date of experience : 01 March 2021

Omega air holidays have conned me!!! Left me out of pocket £560

I booked a ticket to Sri Lanka with omega air holidays to fly with Qatar airways. I paid for the ticket through direct bank transfer. I was sent a e ticket but when I went to check in the day before I was to fly the air line said they booked the ticket but did not settle the payment the company did not connect me also I lost my money and missed my mum’s 75th birthday in Sri Lanka. Now I am trying to get in touch with them there is no reply. Phone lines are not working & emails are returned. Please don’t book with this company you will be conned!!!!

Date of experience : 05 April 2022

DO NOT BOOK WITH THIS COMPANY advertise…

DO NOT BOOK WITH THIS COMPANY advertise ticket for £95 then send tickets for £49.50 when complained they did not want to know takes at least 20 mins to get through n staff not helpful

Date of experience : 28 April 2022

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