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Capital One Acquires Digital Concierge, Velocity Black

Capital one invests in concierge for the digital age.

June 1, 2023

McLean, Va., June 1, 2023 — Capital One Financial Corporation (“Capital One”) has acquired Velocity Mobile Limited (“Velocity Black”), a leading digital concierge company that delivers travel, entertainment, shopping and dining offerings to consumers globally.  Velocity Black has built a unique customer experience — its proprietary platform deploys cutting edge technology and human experts to offer inspiration, recommendation and fulfillment in one place, making it an integral part of customers’ lives.

This acquisition brings together two companies focused on finding new ways to solve common consumer pain points. Velocity Black's innovative technology will bolster Capital One's delivery of exceptional experiences for consumers. 

“Capital One and Velocity Black are committed to innovating on behalf of the customer, and both have raised the bar in their sectors,” said Matt Knise, Senior Vice President, Premium Products and Experiences at Capital One. “Velocity Black’s deep service expertise and unique tech platform complement Capital One’s focus on building experiences that meet the evolving needs of our customer.”

“Our culture of innovation to delight customers has been key to our rapid growth. We are excited to join forces with Capital One, who shares this passion,” said Zia Yusuf, Co-Founder and CEO of Velocity Black. “Capital One is a unique company. Still founder-led, Capital One’s entrepreneurial spirit and customer-first, tech-led culture align beautifully with ours. Its decades of experience disrupting the status quo will be invaluable in further scaling the Velocity Black business. Together we will continue to pioneer best-in-class customer experiences for the digital age.” 

The acquisition of Velocity Black builds on Capital One’s history of partnering with industry innovators to create groundbreaking products:

• Capital One partnered closely with Hopper to build Capital One Travel , a frictionless travel booking experience that delivers smart features not found anywhere else in the credit card industry.  
• Capital One acquired Wikibuy, an Austin, Texas-based company whose automated digital shopping tool used intelligent, real-time technology to help people save time and money when shopping online. The expertise and tech from Wikibuy has been central in powering Capital One Shopping , a tool that matches premium retailers with consumer shoppers to drive meaningful engagements and considerable financial benefits for all. 
• Capital One collaborated with SevenRooms to develop Capital One Dining which unlocks special access to hard-to-get reservations at a collection of highly curated restaurants, along with exclusive culinary experiences for cardholders.

Velocity Black was founded in 2014 by Zia Yusuf and Alex Macdonald, and ranked 32nd in the Financial Times Fastest Growing Companies list. To learn more about Velocity Black, visit https://velocity.black/ . 

Wachtell, Lipton, Rosen & Katz and Macfarlanes LLP served as counsel to Capital One, and Morgan Stanley & Co. LLC served as financial advisor to Capital One. Latham & Watkins (London) LLP served as counsel to Velocity Black, and Lazard & Co., Limited served as financial advisor to Velocity Black.

Forward-Looking Statements Certain statements in this communication may constitute forward-looking statements, which involve a number of risks and uncertainties. Forward-looking statements often use words such as "will," "anticipate," "target," "expect," "think," "estimate," "intend," "plan," "goal," "believe," "forecast," "outlook" or other words of similar meaning. Any forward-looking statements made by Capital One or on its behalf speak only as of the date they are made or as of the date indicated, and Capital One does not undertake any obligation to update forward-looking statements as a result of new information, future events or otherwise. Capital One cautions readers that any forward-looking information is not a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking information due to a number of factors. For additional information on factors that could materially influence forward-looking statements included in this communication, see the risk factors set forth under "Part I—Item 1A. Risk Factors" in the Annual Report on Form 10-K for the year ended December 31, 2022 filed with the SEC and Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with the SEC.

Trong Nguyen/ShutterStock /@momsthatworkfromhome/TikTok (Licensed)

‘I have a bachelor’s and this job pays more than my job’: Worker says Capital One offers remote job that pays $74-84k without requiring degree

‘this is literally my dream job.’.

Tangie Mitchell

Posted on Sep 10, 2023

TikToker and stay-at-home mom Grace Waterman (@momsthatworkfromhome) has shared an opening for a remote position at Capital One with a $74,000 to $84,000 salary and allegedly no college degree requirement.

In the video, Grave details that the job posting is for a Velocity Black Travel Specialist, whose responsibilities would include assisting clients in booking travel (commercial flights, hotels, vacation homes, and car rentals); using an online travel tool called Global Distribution System (GDS) to book and communicate with suppliers; and working with international suppliers to get the best rates, perks, and services on the market.

Grace continues, “Ideally, they’re looking for someone who has experience in a travel agency  so if you’ve booked travel for clients before, you’re already one step ahead.”

Other qualifications include a high school diploma or GED, at least one year of work experience at a travel agency, the ability to work in a high-pressure environment with tight deadlines, and availability to work evenings and weekends. 

“For someone who doesn’t have a college degree and the starting pay is $74k, that’s $35 an hour and that’s amazing in my opinion. And you’re also working from home, so that’s a plus,” Grace concludes.

The video had 10.7 million views and 6,070 comments as of Sunday.

@momsthatworkfromhome Make sure youre following so you don’t miss any job postings #wfh #sahm #sahwfhm #workfromhome #workfromhomejobs #stayathomemom #capitalone #stayathome #stayathomejobs #wfhjobs #sahjobs #remotework #remotejobs #remote ♬ original sound – Grace Waterman

While some viewers seemed quite excited by the position, others claimed there is more to consider when applying for work-from-home jobs .

“It’s competitive and requires you to talk a LOT,” one person commented.

“They’ll also rate you against your coworkers brutally in 360 feedback. People can say what they want about your performance unchecked. Good luck!” another commenter shared.

Additionally, there were claims of pre-hire credit checks. “Don’t know if this changed from 3 years ago but here in Nevada [Capital One] pulls your credit report before they hire you,” one user added. 

Other viewers lamented that the position was already removed from the Capital One website by the time they tried to apply, suggesting a fast-moving window of opportunity for remote job postings that is easy to miss.

While positions like the Travel Specialist may go as quickly as they come, Grace has got job seekers covered. Her TikTok account, which boasts over 219,000 followers, is dedicated to sharing work-from-home job opportunities, college scholarships, and interview and resume advice for work-from-home hopefuls. 

Her followers are more than grateful “Thank you so much for using your platform to help others as well as yourself! Real humble. Respect madam,” one user commented.

The Daily Dot reached out to Grace via Instagram direct message and Capital One via email.

Tangie Mitchell is a creative writer, journalist, and editor based in New York. Her interests include pop culture and entertainment, poetry, and morning cups of herbal tea.

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Membership Specialist, Associate - Velocity Black (Remote)

Locations: US Remote, United States of America Membership Specialist, Associate - Velocity Black (Remote) We're excited to share that Capital One US has now acquired Velocity Black , the leading luxury concierge company recently acquired by Capital One. Take a look at the announcement here . Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualise the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas - and are routinely recognized as one of the best companies to work for. We are looking for a Membership Specialist to join our team. In this role, you will drive the conversion of Velocity Black trial members and support existing and future Velocity Black members by building strong client relationships. What you'll do:

• Manage and support trial members and convert them into annual members
• Deliver on individual sales targets on a monthly, quarterly, and annual basis
• Maintain the CRM infrastructure by ensuring that information on trial members and new annual members is accurate on (all) relevant platforms
• Provide day-to-day assistance to trial members
• Proactively identify growth opportunities, and work closely with leadership within Membership, Product, Engineering, and Operations to implement
• Deliver accurate, insightful trial reporting on a periodic basis
• Manage the onboarding process for trial members and work closely with the wider membership team to ensure smooth transition to annual membership
• Act as an ambassador and proudly delivery on our promises to members and prospective member community by providing world-class service, including hosting annual member events

What we're looking for:

• 'Yes first' mentality and a 'can do' attitude
• Ability to learn quickly and work in a high-pressure environment with tight timelines
• Outstanding project management skills
• Self-starter and ability to work independently
• Excellent interpersonal skills
• Strong sales, negotiation and written and verbal communication skills
• General understanding of luxury market and experience working with high net worth individuals
• Flexible working hours - available to work outside of usual business hours

Basic Qualifications:

• Bachelor's Degree
• At least 1 year of customer service experience
• At least 1 year of membership services experience

Preferred Qualifications:

• 2+ years of customer service experience
• 2+ years of membership services experience
• 1+ years of sales experience
• Strong written and verbal communication skills
• Strong interpersonal skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $64,700 - $73,900 for Premium Customer Agent II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

What are Capital One Perks + Benefits

At Capital One, we're committed to ensuring you and your family feel supported and cared for, and we know that your benefits play a large role in that support. Our goal is to provide a comprehensive and competitive set of benefits that offer the flexibility and choice to meet the diverse needs of all associates. We want each of you to Be Well physically, emotionally, and financially.

Additional Perks + Benefits

Capital One’s perks and benefits are progressive and industry leading. We have always believed in the importance of providing comprehensive and expansive benefits to complement and contribute to our associates’ total compensation package. For example, we were one of the first major companies to offer same-sex marriage benefits back in 1997 and we have since continued to build our benefits portfolio to include a host of other LGBTQ+ friendly offerings, from fertility coverage to reimbursements for associates who chose to build their families through adoption and surrogacy, to domestic partner benefits and health coverage for gender reassignment. In addition, Capital One’s campuses offer fitness facilities, cafés and, at certain locations, onsite health services for associates and their families. Our benefits package is unique as it provides flexibility for you to determine your path to health, wealth and life support.

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Russia’s TVEL announces managerial changes

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Rosatom' TVEL Fuel Company on 3 August said managers had been replaced at three enterprises. The new leaders will head the enterprises of the machine-building cluster of the Vladimir region - the Kovrov Mechanical Plant (KMZ), the Vladimir Tochmash and Mashinostroitelny Zavod (MSZ) in Elektrostal, Moscow Region.

Anatoly Gavrikov, who previously headed KMZ has been appointed General Director of Tochmash. Gavrikov has been working in the industry for over 15 years and has worked his way up from a leading process engineer of the design and technological department to head KMZ.

Roman Vladimirov, who previously held the position of Deputy General Director for Production at Tochmash, has become the new head of KMZ/ He has worked in the industry for over 20 years and began his career at Tochmash as a design engineer. 

Dmitry Bagdatiev, who had headed Tochmash since 2017, was appointed General Director of MSZ. Under his direct supervision, a sectoral project was implemented to concentrate the production of KMZ and Tochmash at the industrial site in Kovrov. Igor Dar'in, who previously headed MSZ, will continue to work at the enterprise as Deputy General Director.

TVEL President Natalya Nikipelova, introducing the new managers, noted that they are facing large-scale tasks, in particular preparation an increase in the production of gas centrifuges at KMZ, further development and increase in the volume of special-purpose products at Tochmash, as well as the rebalancing of the production at MSZ "due to the increase in the volume of products”.

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