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Travel risk management

Manage business travel risk

The importance of managing travel risks

Now more than ever, organizations have a duty of care to ensure the well-being, safety, and security of their workforce, no matter where they are. Travel risks are constantly evolving, and your organization needs a travel risk solution that can adapt to changing circumstances and be customized to the specific needs of your business and travelers.

Everbridge travel risk management solutions keep travelers safe by providing important knowledge prior to departure, providing up to date information and location monitoring and incident monitoring during travel, and responding to critical events that can impact travel plans and safety.

Build a successful TRM program

Everbridge Travel Protector

Everbridge Assist, powered by Anvil

Anvil Riskmatics

Benchmarking your TRM program against ISO 31030

Solutions for travel risk management

Organizations looking to implement a successful travel risk management program rely on Everbridge to ensure they can meet industry standards to keep their people safe and secure around the world.

Everbridge Travel Protector TM is a powerful tool that helps organizations care for their employees while they travel. As part of our industry-leading Critical Event Management (CEM) platform, Travel Protector helps companies stay aware of potential threats, provide real-time updates to traveling staff, and use advanced communication technology to keep travelers connected, safe, and informed.

Everbridge Assist, powered by Anvil TM is a one-call comprehensive travel assistance service designed to embrace any event that could impact the health, safety, or wellbeing of a corporate traveler.

Anvil Riskmatics ® provides a comprehensive risk management system that keeps businesses informed and prepared for any potential threats.

Protect your people wherever they are

Facilitate a safe trip.

The Everbridge mobile application travel along with your employees helps to keep them connected and safe, wherever they are. An intuitive interface allows them to receive real-time alerts about emerging threats or live incidents in their locality that could impact them. Should they find themselves at risk or have any concerns about their safety or wellbeing, emergency call and SOS features enable them to request urgent assistance 24/7.

Pre-trip advisory

Information travelers need to know.

Equip travelers with everything they need to know about the country or region they are heading to – from risk intelligence, visa, document and vaccination requirements to advice on security, health, laws and culture.

Monitor and notify travelers

Tools for travel managers.

Access a manager portal with risk monitoring dashboards, including details on employees who are traveling to and from at-risk countries. Locate active and pending traveler destinations based on the most current flight, ground transportation, and hotel itinerary data. Immediately connect with travelers through one- or two- way communication.

Employee and traveler tracking

Track, monitor, and alert.

Virtually travel alongside your employees as they work wherever business takes them, even in unstable and challenging environments. Seamlessly track locations, monitor trip itineraries, and send real-time alerts to employees if they face danger or disruption.

Helping manage critical events for 6,500+ customers globally through billions of interactions every year.

Matthew Judge, VP International – Travel Risk Management

Threat awareness & incident tracking

Heightened situational awareness and response.

Thousands of risk data sources are aggregated non-stop, monitoring emerging threats and live incidents. As threat intelligence related to your employees emerge, a sophisticated alerting system sends real-time notifications with crucial information directly to impacted individuals or those responsible for their safety.

Real-time information

Understand and communicate credible risk information.

Support business travelers and those responsible for their safety with updates by preparing risk assessments to comply with legal obligations. Add your organization’s content, such as your security team’s foreign travel advice, in-country support contacts and approved hotels.

“At Burns & McDonnell, safety is first. With more than 13,500 employees working from 70 offices globally, we are committed to creating safe environments in the office, in the field and while traveling. Everbridge Travel Protector is a robust and reliable solution to unify travel data, pre-trip travel advisories, automated traveler alerting, and dynamic location awareness to help keep our teams safe wherever they go.”

Robert J. “RJ” Hope, CPP, ABCP Principal & Director, Corporate Security & Travel Burns & McDonnell

Emergency communications

Track communication response.

Contact affected personnel during incidents through email, SMS and Text to Voice and confirm people are safe or affected through a response mechanism. Customize the threat parameters that trigger a service. And with a full audit trail of actions taken, Everbridge Travel Protector ™  evidences defendable decision making and provides non-refutable accountability.

Traveler assistance

A higher standard of connected care.

Everbridge Assist ™ is our one-call comprehensive traveler assistance service designed to embrace any event that could impact the health, safety or wellbeing of your corporate travelers or remote workers. Everbridge Assist™ provides multilingual 24/7 medical and security assistance in any difficult situation, wherever it may be around the world. Get an immediate response for your employees, no matter the issue.

Travel can be unpredictable, take control of the unexpected

Effective critical event management (cem) requires a strategy to manage travel risks.

With critical events from demonstrations to severe weather or civil unrest happening every day, anywhere – how do you know your people are safe? Get visibility into travel risks for your employees from the time they book the trip until they return back home.

It is increasingly important to have up-to-date intelligence on global risks to protect your traveling employees. Everbridge Travel Risk Management solutions provide global risk intelligence, employee location data, multi-modal communication, traveler resources and assistance services through one provider. Meet your duty of care standards and ensure your travelers feel safe wherever they go.

The Everbridge advantage

2 billion contacts managed, 5+ billion interactions sent yearly, 200+ supported countries and territories, 200+ thousand sms sent per minute, lvl 3 certified dhs telecom service, 100+ modalities, related resources.

Threats to business travelers on the rise, minimize impact

As these employees continue to be at risk, it is critical that organizations understand that they have a duty of care to protect business travelers domestically and abroad.

Duty of care

Duty of care is a social contract between employer and employee – the employer agrees to take care of the employee, and the employee agrees to avoid unnecessary risk.

Related products

Travel protector ™.

Obtain 360° threat awareness, dynamic travel intelligence, and advanced communications based on travel data.

Everbridge Assist ™

Multilingual 24/7 medical and security assistance in any difficult situation, wherever it may be around the world .

See us in action

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6 best travel risk management companies

What are travel risk management companies, travel planning and risk assessment.

• Threat identification: you want a platform that’ll help you identify issues
• Contingency planning: for if something comes up unexpectedly
• Itinerary management: so your employees don’t have to worry about the details of their travels
• Risk assessment : to understand potential risks and how to deal with them

Protection for employees and corporations

• Responsive security intelligence: for proactively monitoring global incidents
• Employee tracking : for locating and monitoring traveling employees
• Operational support: for quick evacuation and meeting obligations to care for your employees in real-time

Reaction and recovery in case of crisis

• Response management: to plan crisis management for emergency situations
• Incident logging: to identify common travel risks and map areas of failure
• Crisis support: to support employees during natural disasters or any other crisis
• Business continuity: to mitigate impacts and ensure operations continuity
• Medical assistance: to coordinate and manage medical treatment for employees
• Damage limitation: to cover employee injury or property damage

Governance to ensure you’re following all the rules

• Risk tolerance: to identify acceptable risk levels
• Duty of care obligations: for fulfilling legal obligations to keep employees safe
• Document stakeholder engagement: to facilitate the right discussions

Does my company need a travel risk management company?

• Common risks: Some of the most common risks that employees face during foreign travel include terrorism, local law compliance requirements, country entry requirements, natural disasters, money, political instability, and health. In order to avoid encountering any of these issues, you’ll need to keep up to date with travel advisory updates for the destination country.
• Health risks: Medical emergencies can strike at any time, and medical standards vary depending on which part of the world your staff are in. Businesses must provide employees with sufficient travel medical insurance and other preventive measures before the trip begins. Also, make sure your insurance covers any pre-existing conditions of your traveling employees.
• Immigration and customs risks: Global mobility planning is another area that needs attention. As an organization, it’s your duty of care obligation to help employees obtain the correct visa, provide proof of accommodation, trip purpose, and departure details. Be familiar with custom authority requirements as policy violation runs the risk of item confiscation, arrest, or deportation.
• Local legislation risks: Traveling employees need to be aware of the local laws of the country they are traveling to. Ignoring these laws may end in penalties and even criminal offenses.

Features to look for in a travel risk management company

• Data-driven insights: Does the company allow you to enhance employee experience with forecasts from existing data sources? Does it collect information on your corporate travel to help improve your experience? Having these insights enables you to predict potential issues, offer solutions, and reduce travel plan changes.
• End-to-end assistance: A travel risk management solution provider should be able to handle end-to-end processes, from pre-travel approvals to post-travel analysis. This will help you to get a complete picture of the risk management workflow.
• Accessible and flexible: You should also evaluate if your traveling employees can access the risk management portal in real-time. Your ideal platform should be able to help you minimize travel costs while ensuring employee safety. Also, look out for flexible solutions—it's important to opt for an agile solution.

The best travel risk management companies

1. travelperk.

• FlexiPerk: FlexiPerk allows business travelers to book flights, hotels, and cars that can be cancelled quickly and easily–with 80% of the fare refunded. It enables organizations to book freely in the knowledge they’re protected if plans change.
• Pre-travel planning: TravelPerk’s TravelCare offers real-time alerts, updates, COVID-19 travel restrictions, vaccination requirements, and local guidelines so that you know what precautions to take before traveling. These alerts enable travelers to modify travel plans quickly and easily.
• Duty of care solutions: Thanks to TravelPerk’s integration with International SOS , you can now ensure your traveling employees are fully covered. Get in-depth trip reporting and travel alerts, plus manage evacuation and auxiliary services—all from a single portal.
• Traveler tracking: TravelPerk’s built-in corporate travel tracker offers a 360-degree view of business trips and employee compliance. This helps businesses and travel managers with numerous teams on the go.
• 24/7 support: The on-demand travel support team works round the clock to answer your queries within 15 seconds . Get 1-1 concierge services , make group bookings , and manage business travel quick as a jet.

2. Collinson

• Core program: The core program is designed to fit your business needs by offering services such as pre-travel risk assessment, traveler tracking, advice, and support along with medical and security assistance.
• Traveler assistance: Collinson helps you fulfill responsibilities and reduce risks with seamless traveler and wellbeing assistance solutions such as airport assistance, executive protection, identity assistance, digital healthcare, wellness, and global travel management.
• Remote site assistance: Collinson also supports businesses with 24/7 security monitoring, remote medical assistance, traveler tracking, and occupational health services.
• Risk consulting: Corporate travel challenges vary depending on multiple factors. That’s why Collinson’s risk consulting offers custom pandemic planning, medical emergency response, risk screening, and evacuation planning solutions.
• Travel risk success framework: Anvil doesn’t believe in a one-size-fit-for-all risk management approach. That’s why they use a travel risk success framework to create travel programs suitable for businesses with varying needs.
• Travel risk management technology: Anvil’s Riskmatics® platform helps businesses prepare for unforeseen events with 360-degree threat awareness and dynamic intelligence. The complete product suite offers real-time global data insights and offers needs-specific custom solutions.
• Travel risk management services: Anvil also offers a variety of services, including pre-travel assessment, journey management, travel policy consultancy, wellbeing programs, and safety advisory.

4. FocusPoint International

• CAP™ travel assistance plans: These plans make your employees’ travel experience smoother with destination-specific information, on-time advice, and assistance. You can access the information on the web and mobile applications. Focus Point International also offers evacuation services that avoid the hassle of the claims process, reimbursements, or subrogation.
• Areas of focus: The expertise of the FocusPoint International team lies in travel risk intelligence, security evacuation, travel tracking, and medical evacuation. They closely work with insurance, travel, and corporate players to ensure a seamless employee experience abroad.
• Safety and security resources: CWT has created dedicated resources to help travelers to be aware of COVID-19 related and other unexpected emergencies. Their cutting-edge technology lets you locate and support employees during an emergency.
• Data security: The global cybersecurity team at CWT helps your employees navigate data threats and security issues. Their security awareness and compliance program ensure information confidentiality, integrity, and availability.
• International SOS: CWT has partnered with International SOS to offer extra support to corporate travelers from the LGBTQ+ community . They seek to ensure maximum risk mitigation with robust contingency plans to ensure your employees feel safe when traveling.

6. Corporate Travel Management (CTM)

• Traveler tracking: CTM enables organizations to track employees in real-time via travel itineraries.
• Pre-trip risk assessment: CTM’s easy-to-manage pre-trip approval solutions allow you to create customizable pre-trip approval workflows. Such robust assessments help you reduce risks and travel costs.
• Travel risk alerts: CTM keeps travelers informed about potential travel risks via SMS, notification, or email.
• Mobile booking and trip management: Whether you want to enable employees to self-book trips or check travelers’ safety, you can do it all with a single click from the CTM mobile app.

Click below for a more detailed comparison between both platforms:

The best travel risk management apps, 1. travelperk trip assistant app.

• Book, manage, and report on global travel with TravelPerk’s full service platform available anywhere, anytime on your smartphone
• Get the latest travel safety information for every trip including details of health and vaccination requirements
• Dedicated Customer Care agents are on hand 24/7 , ready to offer support and security assistance in emergency response situations
• Post-booking tracking and alerts for travel managers
• Access travel up-to-date requirement information by country

See how TravelPerk makes business travel stress free

• Overview of all corporate traveler and their details
• Custom travel alert messaging gives individual updates and delivers travel risk alerts via sms for weather, travel restrictions and quarantine requirements
• Travel approvals for travel managers allowing them to instantly approve travel no matter where they are
• Travel policy changes in the app allows travel managers to change their policies without needing to contact support teams

3. Athena Risk Management App

• In-country reports in near real-time to give travelers the latest security information
• Country assistance including travel check-in and safety requirements
• SOS assistance and a tracker that pinpoints travelers’ locations to within 20 meters and the ability to request emergency assistance 24/7 in case of a threat or natural disaster
• Multi-language selection for accessibility for app users all over the world

Wrapping up on the best travel risk management companies

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
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Understanding Travel Risk Management (TRM)

Defining travel risk management (trm), where responsibility for risk is less clear, business drivers.

• TRM solutions and comprehensive programs
• TRM program roles, tasks and processes
• Common mistakes and problems
• TRM tools and solutions
• The future of TRM

About Safeture The Safeture platform is a complete and cloud-based service managing risk, safety and crisis processes involving employees. The solution takes care of all risk and crisis management needs, finding new ways to safeguard employees wherever they are and secure your company. More information on Safeture and the BCD marketplace Travel Risk Management .

ISO standard 31030 defines travel risk management as “ the effects of uncertainty on objectives due to travel .”

Quite simply, what this really adds up to is making work-related travel safe(r) for employees and other people traveling on a company’s behalf. The standard further describes TRM as “coordinated activities to direct and control an organization with regard to travel risk.”*

So, TRM is not just the “why,” it’s also the “how.” You can find out more about ISO 31030 in this short video from BCD Travel’s Global Crisis Management team .

* ISO 31030:2021 Travel risk management – Guidance for organizations

Getting started

For travel managers new to TRM, using an external TRM supplier may be a good starting point. TRM programs can range from simple to highly complex, and ISO 31030 may be an unsuitable guide for those completely new to TRM. 

Even before bringing in a third-party, seeking advice from a travel management company (TMC) can also be a useful starting point. Available through Advito, BCD Travel’s Traveler Security Program Assessment (TSPA) can help ensure TRM alignment to ISO 31030

Why travel risk management?

There are three main factors necessitating a TRM program:

• Duty of care – in most countries, employers have a legal responsibility to care for staff when working, and this includes work-related travel. The responsibility is less clear for non-employees traveling on the company’s behalf, but it seems sensible to include them within the wider scope of duty of care. As this is a legal responsibility, employers may be liable for damages (and in some jurisdictions, senior executives may be liable to criminal charges) if an employee is injured or killed on a trip. A properly delivered TRM program may provide some legal defense. And it’s worth remembering that workplace laws apply wherever an employee is active on behalf of an employer, and that includes when traveling for business.
• Moral and ethical duty – employers have a duty to keep employees safe whentraveling on business and support them should something happen on a trip.
• Reputation – being seen as a caring employer will help companies retain staff and attract new employees

Why BCD should be a vital part of your travel risk management strategy

Around the clock monitoring.

Our Global Crisis Management team monitors events 24/7/365 to identify incidents that may impact business travelers.

Once identified, our team conducts an assessment and action plan for each incident.

Prepare and prevent

Our proprietary and interactive security map allows you to visualize a traveler’s current and upcoming locations against known risk events.

The in-depth destination reports and automated risk alerts will keep travel managers and their travelers informed before they ever step on a plane.

Communicate and act

When an incident occurs, we provide multiple ways to communicate with travelers.

Real-time mobile alerts to both travelers and travel managers to keep them informed and aligned.  Automated “I’m Safe” check-in functionality for highrisk incidents. Responses sync back to interactive security maps in DecisionSource. Reach out directly to travelers via email or SMS with contact data pulled straight from their itineraries.

There are some aspects of travel where an employer’s responsibility towards employee risk is less clear.

Bleisure travel

Whilst on a business trip, an employer’s responsibility for employee safety and welfare begins the second they leave home (for the airport) until they are back home. Engaging in leisure activities during a trip adds complexity, particularly when leisure and business travel are blended together in a bleisure trip. Clear policies should define the boundaries between work and leisure, while the validity of the company’s travel insurance during leisure time should also be ascertained.

Bleisure travel as an employee benefit

Post-pandemic, blended travel has become more popular than ever and has supported the growth of the “digital nomad.” Many business travel insurance policies will cover employees when they extend their trip to include some leisure time. Companies can promote this as an employee benefit, helping with talent acquisition and staff retention

Managing the entire risk

It’s a mistake simply to ensure a TRM program covers only the most common travel risks, as it leaves companies exposed to the legal consequences of unmanaged risks.

Remote workers

The boundaries between work-related travel and remote working are becoming increasingly blurred. When a natural disaster occurs, should a company look after both business travelers and remote workers in the area? An employer’s legal responsibility for out-of-office work has become less clear. Ideally, TRM should extend to all impacted employees, and not just to those traveling for business. Travel risk management is becoming people risk management.

Don’t just focus on high-profile risks

When it comes to travel, it’s easy to focus on the high-profile risks, such as terrorist attacks or large-scale natural disasters. While it’s important to prepare for such events, particularly since their travel impact could be significant, in reality, they occur only rarely. It’s just as important to prepare for smaller impact risks, which are easily overlooked, but which occur much more frequently. These can be more isolated incidents, impacting a smaller number of or even single travelers. They can include medical emergencies or car accidents – the number one cause of non-natural business traveler deaths*.

* Centers for Disease Control and Prevention, Traffic and Road Safety

Find out how BCD has supported companies with their travel risk managements needs

Safran’s security team, discount retailer.

• Duty of care

Complying with duty of are is the main driver for establishing a TRM program, as it will help mitigate the risk of lawsuits and other damages.

Past incidents

A post-incident review is often the catalyst for implementing or improving TRM at a company. Where a program is already in place, a review can help identify what’s working and what isn’t and herald the necessary adjustments. Companies experiencing frequent incidents – by the very nature of their travel patterns – can have some of the most developed TRM solutions.

Employer ethics

Organizational culture and ethics can sometimes override compliance as the main motivator for TRM. Protecting staff may be a core value which drives companies to invest the necessary resources. As this may require the TRM program to be aligned with multiple organizational policies, sufficient resourcing will help ensure this implemented effectively.

Travel risk management solutions and comprehensive TRM programs

It’s possible to classify common TRM solutions into two groups: inadequate and adequate.

Duty of care is not a transferrable responsibility

While insurance companies and third-party assistance providers can be critical in providing duty of care solutions, an organization’s duty of care is not a transferrable responsibility.

Employers should always maintain an active role in overseeing supplier relationships and service fulfillment to ensure their employees’ health, safety and security needs are being met.

Inadequate solutions

These provide some level of travel risk management but are unlikely to be sufficient for full duty of care, thereby exposing companies legal and financial penalties. The most common approach is to have insurance only, but it’s not enough on its own. Travel insurance is often insufficient for non-medical incidents, such as natural disasters, kidnapping and civil unrest. And some medical incidents may also be excluded. Relying on travel insurance alone, organizations increase the risk of reputational and financial damage, as many frequentlyoccurring types of incident will not be covered. 

As a first step, it would be an improvement to implement a basic managed solution, which does not include assistance. In this instance, companies would appoint a travel manager(s) to look after travel tracking and travel insurance. The manager could also arrange all travel or assign a dedicated travel management company (TMC). 

While the travel manager becomes the contact point in event of an incident, they won’t be available 24/7. And they lack the resources to support employees on the ground. Incident responses tend to be poor and slow and may full short of a company’s duty of care requirements.

Adequate solutions

These offer good protection for traveling employees, aligning well with a company’s brand and values. While large organizations have the resources to build their own TRM solution, many companies choose to simply buy a complete one from an external assistance provider. And even those companies creating their own solutions, may decide to outsource certain components. 

When selecting an external provider, it’s important for them to be able to offer 24/7 medical and security emergency assistance and be able to cover all costs, following up with insurance claims at a later date. 

Such a solution that reacts with assistance is considered to be adequate from a duty of care perspective. But more comprehensive solutions with prevent or reduce employee exposure to risks and act proactively when risks change.

Comprehensive travel risk management programs

Comprehensive managed solutions consider all risks and create risk mitigations for all stages in a business trip, from planning to a traveler’s return home.

Pre-trip processes

The best solution is to not expose travelers to risk in the first place and prevent incidents happening through good planning and preparation. The following methods can be effective:

• Automated integration of travel bookings with country risk levels to trigger the need for travel approval.
• Pre-trip approval to ensure travel plans adhere to TRM policy. For certain high-risk destinations, travel could be blocked with authorization.
• As a policy requirement for work travel, employees must register with the TRM program before departure.
• Pre-trip medical approval to ensure a traveler is fit to travel, thereby reducing the risks of health-related incidents.
• Safety and security training.
• Alerts both pre- and on-trip.
• Prebooked travel services to reduce the risk of incidents. Booking secure ground transportation from known safe suppliers is one of the most commonly used services.

Proactive assistance

Comprehensive solutions may often include a proactive process in responding to an incident. This would include reaching out to all employees in the vicinity of a major incident, to confirm they’re ok or need assistance. 

Location information can help identify which employees to contact. Communication should extend to employees planning travel to the affected area too. Travel booking data will be a useful source of whom to contact.

Pre-trip processes should cover all employees

Ensure that pre-trip preparations are inclusive of the needs of all travelers in your workforce. 

Companies must look after the safety and well-being of all travelers, but certain diversity dimensions such as travelers’ race and ethnicity, gender, gender identity and expression, age, sexual orientation, neurodiversity and accessibility for travelers with disabilities, to highlight some, may require additional focus to ensure inclusive travel experiences.

Travel risk management program roles

Multiple stakeholders need to be involved in implementing travel risk management programs. Once these are in place, annual table-top exercises should be held to fully test incident management processes from end to end. Such exercises should also include insurance companies and any third party assistance providers to simulate emergency processes and responses as realistically as possible.

In companies where such a role exists, the travel manager should be involved in the TRM program, as it forms a critical part of managing employee trips.

A company’s security manager may often be assigned responsibility for its TRM program. 

But travel risk can often be a small part of the role. And security’s status as a cost rather than a source of revenue may make it difficult to secure investment. 

Companies need to see TRM as securing revenue and profit and not merely as a cost.

• Human Resources

As TRM programs support a company’s duty of care, it’s crucial to involve HR in their creation and when a major incident occurs.

Travel Management

By mandating their use in the travel policy, a travel management company (TMC) or corporate travel department (CTD) can assist with pre-trip authorization and tracking of travelers via bookings data. 

And by requiring employees to book through the TMC or CTD, companies are reducing the risks associated with unmanaged bookings.

Medical Assistance Provider

As health-related issues are the second most common faced by business travelers, including a medical assistance provider in a TRM program is crucial. Medical insurance coverage for traveling employees will most likely include a company to contact for medical assistance. But this may restrict assistance only to those incidents specifically covered by the policy.

Working independently with the medical assistance provider can ensure the TRM Program supports both medical and non-medical incidents. One number (only) to get assistance in an emergency will reduce traveler stress in the event of an incident. And if other specialist providers are required, then the medial assistance provider can get them involved, as and when necessary.

Security Assistance Provider

Some incidents will be specifically security-related, so including a security assistance provider in the TRM program is another necessity. Such providers can book secure ground transportation to reduce risk when travelling between the airport and hotel, for example. And in the event of an incident, they can provide security personnel or assist in evacuations.

Insurance companies

Knowing that an insurance company is on hand to handle claims and cover costs provides extra reassurance when delivering support to traveling employees. Action should not be delayed by concerns about payment. To get the right insurance, it’s important to describe the level of protection required, the number of employees requiring coverage, and what their travel and work patterns are. The insurance company will also need to know how it’s expected to work with the travel risk management program.

For companies with travel to countries with a high risk of kidnapping, it’s important to remember that this requires a special type of insurance, which might not be included in a standard travel insurance package. Separate kidnap and ransom insurance should be investigated.

Threat Intelligence Provider

Threat intelligence is a crucial part of the risk assessment, which can determine to which countries employees may travel and what security preparations they should make. Real-time 24/7 alert services can enable assistance to be provided proactively if a threat develops.

Internal Management

The most important role in a TRM Program is ultimately held by a company’s own management. ISO 31030 has leadership and commitment at its core, connected to all other parts of the TRM framework. Commitment needs to be secured and this can be done simply by pointing out the financial, reputational and possibly criminal damages that might arise if management fails in its duty of care towards employees.

Travel risk management tasks and processes

Leadership commitment and communication.

Senior management support is crucial, more so if they mandate the use of the TRM program by all travelers. Failure to participate should result in denial of travel. But the TRM program needs to be effective, and this requires senior management support in the shape of sufficient resourcing. Absent this, and the program risks functioning poorly and failing to fulfil the company’s duty of care.

Rollout process

Getting the rollout right is key to traveler adoption of a TRM program. Employees need to know the program has been introduced, what it means for them and how they can use it. What number to use in an emergency? How to use the insurance policy? The TMC through which bookings should be made? Any mobile apps that need to be used? These are some of the questions travelers will need answers to.

In a comprehensive TRM solution, pre-trip processes are the best way to ensure a high-quality program. Getting it right on pre-trip authorization, mandating booking through designated TMCs, education and high-risk booking processes is the place to start.

Where an external emergency assistance provider is used, it’s important to establish efficient interaction with their systems, and with those of any subcontractors that might be used.

Common mistakes

Does your company have specialized insurance coverage.

Additional policies may be required for kidnap and ransom and the risks to the company, should the safety of key personnel be compromised.

Travel insurance is enough

By relying solely on travel insurance that includes work-related travel, a company will fail in its duty of care to employees, exposing it to legal and financial risks. This is because insurances normally include restrictions, and that means employees will not be covered in certain circumstances. Pre-existing medical conditions, evacuations due to security and health threats, cyber security attacks, natural disasters may often be excluded from travel insurance, but they’re the sort of risks that many business travelers face.

Should an event or situation be excluded from the policy, the employee may not be assisted or could face paying for assistance themselves.

Misunderstanding mobile phone tracking

It’s a common misunderstanding that mobile phone location tracking conflicts with an individual’s privacy. When used for TRM purposes, it’s possible to limit an employer’s access to location data to prevent its misuse.

To allay fears about real-time tracking by employers, availability of mobile location data could be restricted to a third party emergency assistance provider. And if this isn’t the case, employees could turn off tracking for a specific location or restrict its use to certain areas.

Common problems

Traveler resistance.

Company culture and individual behaviors and preferences are the most common obstacles to a TRM program. Experienced travelers who may in the past have faced high-risk situations without the support of TRM may doubt its value and may be reluctant to comply with any policy requirements.

Even when TRM is mandated in travel programs, they won’t cover bookings made outside of travel policy. Some travelers may simply be unaware of the mandate. Others might believe they can find better deals or may be dissatisfied with the service they’re receiving from their travel manager or TMC. Perhaps the policy prevents them using their preferred airline or hotel chain? Whatever the reason, such bookings could be supported by the TRM program, if employees share a copy of the booking confirmation email with the TRM system.

Technical issues

Even with all employees onboard, technical problems can derail TRM:

• Bad travel booking data – use of free text fields means it’s easy to enter incorrect traveler details
• Location tracking not working – as such systems often operate in the background, they can sometimes be disabled by operating systems looking to preserve mobile phone battery life
• Incorrect employee data

Legal issues

While data protection and privacy laws shouldn’t preventthe operation of successful TRM programs, they still need to be legally compliant. There are often restrictions over the cross-border transfer of personal data. Ownership and control of personal data must also be established, to ensure legal compliance and legal responsibility in the event of a data breach. And there need to be the proper protections in place to secure against cyberattacks and threats.

Employee engagement can reduce traveler resistance

Actively engage with employees to emphasize the importance of the TRM program.

Craft any messaging to highlight how allowing access to location data, personal mobile phone numbers and emergency contacts can help companies protect their employees in the event of an incident.

How BCD Travel can help you

Travel risk management tools and solutions.

Communication is key to successful TRM.Communication needs to be enabled both to and from the traveler and there are a number of solutions worth considering.

Destination intelligence

As part of the pre-trip authorization process, companies can provide destination intelligence to employees. This can help them make informed decisions before a trip and can help identify and mitigate risks.

Travel tracker

A system integrated with the travel management company (TMC) automatically receives copies of all flight, hotel, rail and ground transportation bookings. In the event of an incident, travel managers can more easily search active and future bookings within specific geographic areas. Travel trackers can also be used to manage risk for future trips as the situation evolves. But travel trackers can only show the booked and not actual location of traveling employees. For this reason, they should be augmented with other solutions, such as mobile phone locators.

Mobile phone locator

Such devices provide a real-time location of an individual mobile phone, meaning travelers can be located, even if they deviate from their original itinerary. To protect their privacy, location tracking could be restricted to predetermined geographic areas or provide less exact locations. And possibly misuse by an employer could be avoided by only allowing dedicated assistance providers to access location data.

Mass communication

Many travelers could be impacted by the same incident. Mass communication offers an effective way to inform all employees in an affected area, and not just travelers. Such tools are already used for business continuity and crisis management purposes, but they should be enhanced with TRM functionality.

Integrated TRM platforms

The solutions detailed so far may be used in isolation, but they are increasingly being integrated within the same TRM platform. Some include APIs (application program interfaces) to allow them to link with other systems, including HR platforms containing employee personal data.

The future of travel risk management

The post-pandemic acceleration in the shift towards an increasingly mobile workforce has blurred the definition between work-related travel and remote working. When it comes to the duty of care towards employees, TRM must apply beyond those traveling purely in the traditional sense. Travel risk management will need to transition into people risk management, addressing the risks faced by employees wherever they are.

As it broadens its focus to people across companies, TRM must also leverage technology to automate and integrate better with other company systems and processes.

In whatever shape or form it takes, one thing is clear: TRM will need to grow to satisfy the needs to travelers in an increasingly global, but far from safe world.

Fulfilling the duty of care

While the ISO 30130 standard can provide a comprehensive take on what travel managers should do to ensure duty of care compliance, it may be hard to decide what actions to prioritize. Safeture has created its own simple checklist as a useful starting point:

• Create a travel policy
• Mandate a travel management company for all employee travel
• Secure management commitment, budget and resources to implement a TRM program
• Ensure comprehensive travel insurance is in place
• Contract with an emergency assistance supplier able to manage both medical and security incidents
• Implement a system for locating travelers

TRM’s expanding scope

Travel risk management is evolving. Agile organizations, which want to attract and keep the best employee talent, are expanding TRM’s scope beyond travel to include employees working from home, hybrid workers and even digital nomads.

In the end, it’s not just about duty of care for travelers, but duty of care for all employees. And this is why travel risk management is evolving into people risk management.

Solutions for every business travel program

Solutions by topic.

• Travel services
• Connect by BCD Travel
• BCD Invite – Guest Traveler Services
• Cost savings
• Hotel savings
• Meetings and event management
• Travel consulting services (Advito)
• Data and intelligence
• DecisionSource
• Travel Risk Management (TRM)
• New Distribution Capability (NDC)
• Payment solutions
• Shopping and booking
• Travel policy compliance
• Travel experience
• Trip authorization
• T&E Spend Management

Solutions by function

• Procurement
• Senior Management
• Travel Arrangers
• Travel Managers

Solutions by industry

• Aerospace & Defense
• Energy, Resources, and Marine
• Life Sciences
• Media & Entertainment

Specific solutions by company size

• GetGoing ↗
• BCD Travel Direct (Europe) ↗
• Small and mid-sized companies (US) ↗

Travel smart. Achieve more.

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Protect your people - before, during and after their trip

Travel, medical, and security risk management for corporate and educational travel.

When duty of care falls to you, don't wait until something goes wrong.

Eliminate gaps in travel coverage, care, and intelligence now.

International travel always carries an element of risk, and insurance only kicks in after an emergency happens. ​It doesn’t help you avoid medical and security risks before ​they happen, or give your people the support they’ll need ​during their distress. It’s not enough to be reactive when ​sending employees and students abroad.  Let them know ​they are actively taken care of .

Get a full network of support that’s nimble, comprehensive, and connected.

Medical assistance.

Virtual care, emergency services, and in-person care assistance from our extensive network of practicing doctors and nurses.

Security Assistance

Pre-travel intelligence, help on the ground, security protocol, and risk mitigation based on the traveller’s profile, the destination culture, and purpose of the trip.

Travel Assistance

24/7 support for travellers on their journey facing disruptions such as canceled flights, lost bags, natural disasters, geopolitical events and rental car accidents.

Your 24/7 travel protection team .

For more than 30 years, World Travel Protection ​has helped travelers, expatriates, and ​organisations wisely prepare for travel as well as prevent and mitigate risks. With 24/7 support, ​we provide immediate access to the right experts ​whenever trouble arises, and even provide follow-up services once a traveler returns home.

Our Command Centers staffed with full-time ​registered nurses, paramedics, doctors, and ​security professionals tap into our extensive ​GlobalCare Network, so you and your team will ​get expert, immediate help no matter where ​you’re located.

Signing up or switching is simple.

Here’s how to get covered:

Get a quote.

Fill out our quick form to let us know what type of ​coverage you’re looking for, and a member of our ​team will reach out to discuss specific details for a ​custom plan.

Get coverage.

Once you’ve reviewed our proposal and decided ​to move forward, we’ll coordinate everything to ​get you   up and running seamlessly – even if ​you’re switching from another provider.

Get peace of mind.

With World Travel Protection on your team, your travelers will be equipped, protected, and ​confident, no matter what.

Quality assistance and fast, expert service, whenever, wherever you need it .

24/7 Support

Easy-to-use App

Real-time security and risk updates

Doctors, nurses & paramedics who practice in EDs, trauma centers and medical retrieval

Location scouting, security assessments and intelligence briefing

Cultural, engagement and security training

Trauma and welfare counselling

Insurance alone is not enough. Your people are too important to risk.

Not every travel risk management company is the same. You may be paying too much, or be ill-prepared when problems arise.

Request a quote today so you can mitigate risk and bring your people home safely.

How we support our clients

Explore our client case studies below.

Prompt Medical Evacuation

Suspected Broken Ankle at Base Camp

Heart Troubles During Global Pandemic

Key facts about us

Calls for help every year

Repatriations & evacuations conducted every year

Emergency assistance cases handled every year

Countries & territories covered

Our three global Command Centres in Toronto, Brisbane, and London are state-of-the-art assistance platforms backed up with a robust business continuity plan. We also have a supporting center in Buenos Aires through our sister company Universal Assistance.

These global emergency assistance Command Centres are staffed with qualified personnel, including doctors, registered nurses and registered paramedics, and security, case managers and logistics professionals who operate seven days a week, 24 hours a day, 365 days a year.

World-Class Global Intelligence Tools

Do you want to learn how to best keep your travellers safe? Schedule a demo of our Travel Risk Management Tools by clicking the button below. We’ll demonstrate why over one million customers have chosen World Travel Protection to support them through our emergency medical, security and travel assistance services.

Discover the tech that keeps travellers in the loop

Our Travel Assist App helps travellers on-the-ground, informing them in real-time of emerging or endemic risks directly in their travel path.

This allows travellers to take ownership of their own safety, continuously monitor their environment, or call for reassurance or further information about emerging or evolving situations if they need.

Location Sharing

Countries of Interest

24/7 Emergency Assistance

Manage travel risk with the iso 31030 guidance.

The ISO 31030 is an industry-first best practice framework that helps organisations evaluate and manage their travel risks effectively. We’ve developed an FAQ page and a self- audit guide to help you and your team review your travel risk policies and identify any potential gaps in your current processes.

Stay on top of shifting global travel, medical & security risks

Plus gain exclusive access to resources, products and trends before they hit the market

• Can Add On To Your Existing TRM Plan
• Rely On Experts To Identify Gaps In Your Policy
• Ensure Your Duty Of Care Obligations Are Met
• ISO 31030 Experts
• Work With Top Experts At Cost

Comprehensive Assistance

• Insurance & Travel Security Assistance Go Hand In Hand
• Customers Get Access To Premium Care
• Avoid The Complication Of Two Separate Solutions
• Supports Your Customer’s Travellers & Risk Managers
• Protecting Your Organisation’s Reputation & Duty Of Care Agenda

Broker Services

We work with Brokers and seamlessly integrate with insurance companies

Our best-in-class intelligence and technology, paired with our teams and service packages, are what sets us apart. 

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Travel Risk Management

Highly experienced medical & travel security services professionals.

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Corporate Travel Management, Business Travel Services & Solutions

Modern corporate travel management for the fast-changing travel landscape

Manage risk. Support traveler wellbeing. Plan for the future. How can Egencia™ help you modernize your corporate travel program?

The only proven global B2B travel tech platform

Egencia is always working to deliver travelers, travel managers, and travel arrangers unrivaled choice, value, and experience, with the powerful backing of Amex GBT.

We’re in a league of our own

Our platform can be optimized for all types of users, in companies big or small.

Tech is in our DNA   We originated in the labs of global tech giants and now we are a part of the most valuable B2B travel solution in the world.

AI-driven insights   Our AI delivers custom user experiences that add value to your company’s travel program.

Suite of APIs   Amex GBT Egencia’s open API platform gives you the ability to build robust integrations that help you automate, connect and simplify your travel and expense management.

Unbeatable travel content We lead the industry with over 290 global airlines and 650,000 lodging partners.

Industry-first NDC capabilities Amex GBT Egencia is the first to offer new distribution capabilities to our clients. 

Amex GBT Egencia Preferred Rates  We offer the best value for business travel with access to special discounted air fares.

The unique content from Amex GBT Egencia provides unrivaled choice and value for air, hotel, car and rail.

Our technology-driven customer service and commitment to excellence puts Amex GBT Egencia on another level.

Industry leader in service Our platform and services are consistently rated above 95% satisfaction by customers.

Best-in-class traveler support We provide services to over 2 million travelers in over 60 countries.

Globally proven Amex GBT Egencia proudly supports over 9,000 companies of all sizes around the world.

Constant innovation We consistently deliver enhancements and innovation across our online and offline services.

Smartest shopping experience Our technology provides the smartest, quickest shopping experience to give the best routes and rates based on user preferences.

Proven optimization Our AI and machine learning delivers the best experience and enhancements for savings, traveler wellbeing and sustainability.

We lead the industry in innovation, with data insights from 100s of millions of transactions every year.

The world's business travel platform

• Companies of all sizes in more than 60 countries trust Amex GBT Egencia to modernize their corporate travel programs
• We deliver simple, consumer-like business travel that users love and fast, knowledgeable support for unexpected moments
• With a globally consistent platform and skilled travel program management, rest assured your travel program is optimized to manage risk while maximizing ROI

Ready to update your travel program?

If now is the time to redesign your corporate travel program to manage risk, support traveler wellbeing and monitor your travel spend, this toolkit can help.

Amex GBT Egencia helps you stay connected

14 million business trips were made with Amex GBT Egencia last year. As your travel management company, we’ll be with you every step of the way.

Managing travel risk

Travel risk management has never been more important. Find out how you can manage risk, deliver duty of care and make your business travelers feel secure.

• A comprehensive and quickly adaptable business travel policy is crucial. Use this free guide to help you create a travel policy that adapts to your needs.
• Make traveler wellbeing a priority. Inform, alert and assist them in real-time via the mobile app and online booking tool
• Reduce risk by improving travel policy compliance

Putting traveler wellbeing first

You want employees to feel fully supported from the time they book until they return home. Amex GBT Egencia travel experts are ready to assist.

• Learn how you can enhance your duty of care policies for travelers
• Travel booking is only one part of the equation. Traveler safety is the other. Use this pre-travel safety checklist as a guide
• Learn how Amex GBT Egencia simplifies hotel bookings for travelers .
• Put your travelers in the driver’s seat and take advantage of our fleet of 5 million car rental options worldwide

Savings and ROI

Even as the travel industry changes, businesses still need to make strategic decisions based on cost and ROI. Amex GBT Egencia can help you boost your bottom line.

• Gain insights, identify savings and optimize travel spend in real-time with Amex GBT Egencia Analytics Studio
• Find out how Umpqua Bank maximized their business travel ROI with Amex GBT Egencia
• Amex GBT Egencia travel services can help simplify expense management . Easily track travel expenses that reflect spending with personal or corporate credit cards
• 19 ways our travel management solutions can help you save time and money

Amex GBT Egencia empowers over 2 million business travelers to get the most out of their business travel. Shouldn’t you be one of them?

Amex GBT Egencia’s G2 Winter 2024 Awards

Are you considering a return to business travel.

Amex GBT Egencia partners with Festive Road to offer a permissible travel framework to evaluate an organization’s overall readiness to travel based on corporate, individual and government regulations.

Are you an Amex GBT Egencia travel customer?

I'm a business traveler, i manage travel, recommended for you.

Request a demo to see what Amex GBT Egencia travel management solutions can do for you.

Already a customer? Contact Amex GBT Egencia customer service .

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• Demonstrating ROI for your Organisation
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Hong Kong | Protecting Your Students and Staff Wherever They are & Incident Response for School Trips

Hong Kong, Hong Kong (China, SAR)

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Africa | Climate Change and Malaria: Navigating the Global Health Landscape

Infectious Disease

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Protecting people from health & security threats

Climate change heats up workforce safety and health concerns: international sos calls for action.

Occupational Health

In light of World Day for Safety and Health at Work on 28 April, International SOS encourages organisations to reassess their occupational safety and health (OSH) programmes. Climate change is intensifying existing OSH challenges, and organisations must prioritise proactive solutions.

Rising Malaria Threat: How to Keep Your Workforce Healthy

Malaria remains a significant global threat, causing over 240 million infections in 2022, with nearly half the world’s population at risk. With World Malaria Day approaching on 25 April, International SOS is calling on organisations to join the fight against this potentially deadly but highly preventable disease.

5 Pre-Trip Travel Tips That Will Keep You Safe

Worldwide situations can be volatile - they can change very quickly. Hence, planning and preparing for your travels are more critical now more than ever. We have compiled a pre-trip checklist that will keep you safe when travelling.

World Health Day: Investing in Employee Health and Wellbeing for Business Sustainability

World Health Day serves as a timely reminder for businesses to prioritise employee health and wellbeing, a key driver of organisational performance. International SOS urges organisations to move beyond simply acknowledging employee health and wellbeing and actively champion a culture of health within their organisations.

Health & Security Services at your Fingertips

Senior health & security advisors, 24/7 assistance, trusted & timely insights & analyses, health and security consulting hours delivered last year, calls for assistance every day, medical and security evacuations in 2023, benchmarking your travel risk management programme to iso 31030.

With organisations returning to travel and understanding how to go about this safely, the new ISO 31030:2021 provides vital guidance on how to protect your workforce. To evaluate your travel risk approach, our security and health experts have created a five-minute assessment which provides a customised report that you can take directly to your management.

HOW WE SUPPORT OUR CLIENTS

Secure evacuation from a high-risk area in the west bank.

International SOS received a request for assistance from a company facing a critical situation in the far north of the West Bank (Palestinian Territories).

Charter Evacuation for Organisations in Israel During the Israel-Hamas Conflict

International SOS continues to assist with aid requests and evacuations amidst the ongoing Israel-Hamas conflict.

Evacuation from Hawaii Wildfires

In early August 2023, several wildfires – fuelled by winds from a hurricane offshore – decimated parts of the Hawaiian island of Maui. Especially hard hit was Lahaina.

Quality Assured Services

Need urgent advice.

If you are an existing client with a medical or security question/concern, please call one of our Assistance Centres  for support.

For any other enquiries, please email us.

*The designations employed and the presentation of these materials do not imply the expression of any opinion whatsoever on the part of International SOS concerning the legal status of any country, territory or area or of its authorities, or concerning the delimitation of its frontiers or boundaries.

• Travel Risk Management

Respond quickly when crisis occurs with real-time information at your fingertips. 

Enhanced care for your travelers throughout their trip

Making sure employees are safe when a crisis occurs is among the top priorities of every company with business travelers today.  Traveler Care, powered by our global business intelligence platform DecisionSource ® , is designed to help you prepare for and manage risks before and during trips.

Put your risk management plan into action

Prepare your travelers

for potential risks before their trip

Keep track of your travelers

around the world

Connect with your travelers

in the event of a crisis

Why is travel risk management crucial to your business?

Adelman Travel can help you better understand and assess the global risks your travelers may face and ensure you meet your duty of care obligation.  We combine intelligent technology, knowledgeable advice and innovative solutions to help you mitigate potential threats.

See where travelers and expatriates are booked in a single view so you can respond quickly in case of a crisis.

Keep travelers informed of circumstances that may pose a threat, and keep the communication going until the situation is resolved., create a plan and put processes in place that align and evolve with your internal teams., real time data.

Industry-leading real-time data about your travelers

SECURITY REPORTS

Receive security reports with the push of a button

Interactive world maps to visualize traveler locations

EMERGENCY SERVICE

24/7 worldwide emergency service

INCIDENT UPDATES

Automated and relevant incident updates

TRAVEL ALERTS

Traveler alerts and messages via Adelman’s Ava Mobile App

Traveler Tracking & Communication

Adelman Travel’s Traveler Care security platform supports your company’s risk management and duty of care objectives.     

Traveler Care provides:

• Risk alerts including weather, international incidents and health warnings
• Interactive maps to quickly assess the level of risk for individual travelers
• The ability to send outbound SMS and email communications to travelers

How It Works

Be prepared to help travelers navigate a risky situation, no matter the type of destination or event.

With our solution you can:

• Act fast using a color-coded, interactive map showing traveler locations.
• Receive 24/7 impact alerts and run security reports to help mitigate risks.
• Send messages and emails to communicate directly with travelers.

How we can help you

Want to learn more about our products & solutions.

A partner like Adelman Travel can help your company meet your legal duty of care requirements, while also helping you expand to manage overall business traveler care.

Partner with us and gain access to our knowledge and experience, and our innovative technology solutions.

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Risk Management & Security Services

Leave nothing to chance

Your security, is our priority..

Shield your business abroad, offshore and online to protect your people, assets and reputation worldwide.

It’s not in our nature to just ‘watch and wait’. Our team of highly trained experts actively seek out possible disruptions. Under our watch, your business, its people, and everything you’ve worked for, remains protected – always.

Land, maritime and cyber security

ISO accredited company

UK based security operations centre

Trusted Worldwide

“An efficient and stress-free service every step of the way, assuring the Company Security Officer of the highest standards with minimum disruption.”

We are on alert 24/7, so you don’t need to be

Available around the clock, we work as an extension of your team, protecting your people, assets and reputation – regardless of how your business operates, or where in the world your people are.

Travel Risk Management Solutions

Enhance your operational resilience by protecting your people, facilities and assets globally. Risk management solutions covering advanced software, global risk intelligence, travel risk management, plus 24/7 crisis response and emergency evacuation – we’re always by your side.

Offshore Risk Management

Secure your offshore logistics from potential and costly disruption. As an ISO accredited global security company with over 3-million-man hours at sea, our offshore services cover everything from renewable energy security to submarine cable laying and marine surveillance.

Cyber Risk Management

Safeguard your digital environment with end-to-end proactive security. Manage everything from endpoint security to vulnerability management, remote worker security, and phishing assessments, to mitigate your cyber risks from a single platform.

Tailored Risk Management Solutions

Company risk is unique to each organisation. We care about your business the same way you do. It’s why we always make time to understand your individual circumstances and tailor our solutions to keep you one-step ahead of potential threats. Fortune 500 & FTSE 100 companies, major corporations, NGO’s, government organisations, and high-profile individuals, all choose to work with us because we are meticulous in how we anticipate potential threats, protect against them – and should the worst ever happen, help them respond and recover quickly.

Reinforce your operational risk management

With Solace by your side, it doesn’t matter where in the world your people and assets are, because you’re always protected with our travel risk management services, offshore marine services, and cyber security managed services. 

Information Security

Quality Management Systems

Environmental Management

Occupational Health and Safety

ExploreSecure® provides clients a range of travel risk management and security services to enable safe travel. 

The ExploreSecure® team is dedicated to improving the security of all travelers. Exploring means so many different things to different people, check out our video to learn more.

Unsurpassed Quality

Training and consultancy from subject matter experts .

At ExploreSecure®, all of our training and consultancy team stem from elite backgrounds including UK Special Forces (SAS, SBS, SRR), MI5, MI6, and US Tier One Special Forces (Delta/SEAL).

OUR SERVICES

In-country support, travel safety training, consultancy.

ARRANGE A CONSULTATION

Contact us to arrange a free travel risk management consultation.

Call us directly or use our contact form to send us a message and one of our risk management specialists will get back to you.

Travel Risk Management

At securewest we provide travel risk and security solutions for organisations with a global workforce and operations..

Using our experience and specialist knowledge, supported by our premium traveller safety platform and app, SPHERE, we can help you fulfil your duty-of-care compliance and enhance the security and safety of your people.

From one off trips or products to a fully outsourced travel risk management solution, our range of services can be tailored to meet your requirements.

SPHERE Travel Risk Platform

Planning & advisory, risk intelligence, global response centre 24/7, medical assistance, in-country security, implementing a travel risk programme to a uk educational institution.

Our client, a leading UK university, sought to set up a comprehensive travel risk programme. Duty of care was a priority for the university, which meant taking steps to maintain the well-being, safety and security of travellers. As an educational establishment they faced a unique set of challenges and a complex network of stakeholders.

Get in touch

Find out how we can safeguard your people, assets and reputation from harm.

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Travel Risk Management

Do It Better – and safer!

Reliable Travel Insurance

Travel on business carefree with reliable travel insurance! Unexpected situations can happen when traveling on business, so it’s best to always be prepared! A good business travel insurance policy provides financial protection against unexpected situations such as medical emergencies, trip cancellations or delays, lost or stolen luggage, and other unforeseen circumstances. DIB Travel’s service includes help with choosing the right package as well as 24/7 travel support! Be it individual, group or multi trip corporate travel insurance, DIB Travel is here to provide you with a peace of mind while traveling on business at any time of day!

24/7 Business Travel Support

Customer support is crucial for providing our clients with the best possible experience. Our team of travel experts is available around the clock to provide our business travel customers with immediate and efficient assistance! With 24/7 customer support, we Do It Better by quickly responding to any travel-related issues that arise, whether it’s a flight delay, a canceled reservation, or a medical emergency. This way, you receive personalized corporate travel service and support at all times!

Duty of care

At DIB Travel, we are committed to providing exceptional travel risk management services to our clients. Our comprehensive Duty of Care program includes risk assessments, travel insurance, emergency assistance services, and up-to-date travel advisories, all designed to protect our clients in case of unexpected events or emergencies. By prioritizing the safety and well-being of our clients through our Travel Risk Management services, we differentiate ourselves from our competitors and demonstrate our commitment to providing high-quality services. When you’re traveling for business with DIB Travel, you can rest assured that you have access to expert solutions to keep you safe and secure throughout your journey. Contact us today to learn more!

Proactive Travel Risk Management

DIB Travel takes a proactive approach to Travel Risk Management, providing clients with real-time updates and alerts on travel risks such as geopolitical, health, and security risks. This allows clients to adjust their travel plans accordingly, minimizing the impact of risks on their travel programs. DIB Travel’s Travel Risk Management ensures that clients can travel with confidence, knowing that their safety and well-being are a top priority. With DIB Travel’s help, clients can rest assured with access to expert solutions that help to mitigate travel risks effectively.

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Copyright ©2024 Dib Travel

Protecting lives, wherever you roam.

Our motivation is clear. We are driven by the conviction that genuine connections, rich human experiences, and deep engagement make the world a closer place. It's our mission to instill confidence in every journey, ensuring that while individuals explore the wonders of our planet, their interests remain secure and protected.

Guided by Passion

At the heart of our operations is an unwavering passion. We aim to not just meet, but to exceed the global assistance needs of our clients, offering an unparalleled level of attention that’s as personal as it is professional.

A Mission of Care and Support

Our ultimate goal is to offer premier medical assistance and clinical support to both individuals and organizations across the globe, cementing their safety and well-being no matter where they are.

Values that Illuminate Our Path

Anchored in compassion, committed to excellence, and inspired by innovation—these values are the cornerstone of our ethos. They empower us to deliver services that are both bespoke and dependable.

Embracing the Future

Harnessing the dual powers of cutting-edge technology and seasoned expertise, we’re more than just a service provider. We’re a trusted ally, instilling confidence in every journey, and championing health and well-being on a global scale.

Travel Risk Assessments

Harness our expertise. We meticulously analyze variables such as travel destinations, political climate, crime statistics, potential health issues, and environmental concerns. This aids in ascertaining the risks associated with your travel. Moreover, our assessments are dynamic, constantly adapting to evaluate risks and devising proactive strategies throughout your journey – before, during, and after.

24/7 Global Travel & Security Response and Assistance

Our advanced platform facilitates real-time tracking and surveillance of employees for organizations, streamlining safety and immediate response mechanisms. This vital information aids in rapid reaction during crises, safeguarding employees especially when vulnerabilities are at their peak. Trust in our team, equipped with the latest technological instruments, to provide real-time, precise data on your employees' movement sand safety.

Risk & Crisis Management

Our process initiates with an in-depth travel behaviour analysis, pinpointing possible risks and assessing their potential repercussions. Guided by this evaluation, we collaborate with you to craft a customized risk management blueprint, detailing countermeasures for potential risks and a rapid response framework for unforeseen crises.

Medical Emergency Response Planning and Support

At the crux of emergencies stands our Global Security Operations Center (GSOC), primed for immediate intervention and assistance. Trained for a spectrum of crises, our team proactively offers services ranging from evacuations and medical aid to other essential supports. Our overarching emergency response framework is meticulously crafted to prioritize and ensure our client's safety and well-being, regardless of the circumstances.

Medical Tourism

When you choose Veritas Global for your Medical Tourism needs, you're choosing a seamless integration of healthcare and travel. Our expert team meticulously orchestrates every aspect of your medical journey, from arranging appointments with renowned medical professionals to planning your travel logistics. With us by your side, you can rest assured that your health and comfort are our top priorities.

Cost Containment

Within the realm of cost containment, Veritas Global offers a comprehensive array of specialized services that are finely tuned to meet the distinct needs of our clients. Our core focus on cost containment is underscored by our commitment to delivering strategic solutions that effectively manage expenses while maintaining the highest standards of care and support.

Why choose us?

Global protection, personal touch.

Choose us for comprehensive medical and risk management, even in the most challenging environments. We specialize in tailored safety solutions, emergency evacuations, and abroad care coordination. With us, you're protected every moment of the year, guaranteed access to the care you require, wherever the journey takes you.

The Veritas Difference

Challenging the ordinary.

More than just assessing the practicalities of travel, we recognize the importance of human emotion and empathy. Our evaluations don't just focus on numbers and data, but on the individual at the heart of the journey. Every risk analysis we conduct takes into consideration the unique needs and concerns of the traveler, ensuring a journey that feels understood and cared for.

Our commitment to superior service drives us to delve deeply into comprehensive risk assessments. We scrutinize factors like political stability, crime rates, health threats, and environmental hazards. Our dynamic approach ensures that travelers are equipped with the most pertinent, up-to-date information, empowering them with knowledge and safety measures before, during, and after their travels.

Remaining at the cutting edge of travel risk management, we utilize the latest technological advancements to enhance our risk assessment and mitigation strategies. This isn't just about understanding the current conditions of a destination; it's about anticipating potential challenges and offering forward-thinking solutions for every step of the journey.

A Message From Our COO

The heart of our company lies within our people and their passion for fostering confidence and security in every global venture. We are more than a company; we are a family with a singular focus on enhancing the assistance experience.

Our Global Network

Veritas represents the world's leading travel, medical, security and regional service providers.

Aviation Hubs

Medical Personnel

Patients Served

COVID-19 and Infectious Disease

As the world heals from the impact of global pandemic, we remain a leader on the frontlines of COVID-19. The pandemic has only highlighted the importance of our services. We continue to provide tailored healthcare solutions to private sector, governments, international aid organizations and humanitarian concerns. offers robust on-site medical and medical logistics in support of our assistance and travel risk management services.

Solutions tailored to meet your needs.

We offer solutions specifically designed for your unique requirements, ensuring the utmost level of protection and support through bespoke care pathways.

or call us 1-615-651-7309 (ext:7309)

Recent Posts

International Assistance: From Medical Aid to Crisis Response

The Essentials of Remote Rescue in Modern Day Applications

Navigating the World Confidently: The Importance of uisng a Travel Risk Assessment

• Recognition and Quality Assurance
• Travel Security
• Preparedness

TRAVEL SECURITY TRAINING

• Ground Services

PROTECTING BUSINESS TRAVELLERS GLOBALLY

End-to-end travel security solutions.

PTG provides end-to-end global Travel Security solutions to ensure highest level of protection for your travelling personnel.

WHY CHOOSE PTG

PTG have a highly qualified workforce with great expertise in Security. We guarantee the best performances and the greatest reliability: our standards of excellence are accredited by our international certifications, which enable us to provide best-in-class Travel Risk Management services.

END-TO-END SOLUTIONS

Preparedness, your protection, our priority.

Developing risk awareness, taking adequate security precautions and measures, as well as knowing what to do in an emergency makes a huge difference to the outcome of any adverse event.

Discover our wide range of Travel Security training courses,  for security awareness of your staff.

GROUND SERVICES

Ground services are our core business. We are the only Italian based company having a global hub network, strengthened over the years. We work in complete trust and synergy with our partners, taking care of business travellers 24/7/365, making our clients abroad feel as safe as if they were at home.

LATEST NEWS

Tensions rising: from geopolitical to political risk

15 February 2023

Violence in the United States

25 January 2023

Travel Risk Management: Permacrisis

20 December 2022