natwest membership services travel insurance

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What benefits are covered by the Gold travel insurance?

Your Gold account includes family travel insurance which offers comprehensive cover when travelling and includes:

• Lost or delayed baggage
• Lost or stolen money
• Destroyed, lost or stolen passport/driving licence
• Cancellation of a journey
• Travel delays
• Missed connections
• Failure of public transport
• Medical and emergency expenses
• Personal accident
• Hospital benefits
• Personal liability
• Overseas legal advice and expenses
• Winter sports cover

For more information please visit the Gold account webpage or read our travel insurance guide (PDF) .

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Natwest Insurance, Membership Services & More

Do you want to know if Natwest insurance products fit the bill for you? Great, you’ve come to the right place. We’ve gone to great lengths to bring you this detailed guide. You’ll find juicy details about Natwest membership services benefits, account perks such as phone insurance, and login information. Keep reading to find out more...

History of Natwest

National Westminster Bank is commonly known as Natwest. It was established in 1968 by the merger of National Provincial Bank and Westminster Bank. In 1999, it attempted to merge with the insurance company Legal & General. This plan was thwarted when the Royal Bank of Scotland (RBS) began its move to take over Natwest. In 2000, RBS was successful in this mission and bought Natwest.

Natwest timeline

• 1968 - Natwest Bank is established.
• 1999 - The chairman announces a merger with Legal & General, the first between a bank and an insurance company. The plan is received badly in London financial markets and doesn’t go ahead for a number of reasons.
• 2000 - Natwest becomes part of the Royal Bank of Scotland Group. This is the largest takeover in British banking history!

Natwest today

Today, Natwest is considered one of the big four clearing banks in the UK and has over 7.5 million personal customers. It is now part of one of the largest financial services groups in the whole world.

The Natwest brand has become synonymous with cricket and it has sponsored many English teams and tournaments in recent years. Natwest Bank has won the “Your Mortgage Magazine's Best Bank for Mortgages” award 13 times over the last 17 years.

Natwest membership services

If you have a Silver, Platinum or Black account with Natwest, you are entitled to insurance and lifestyle benefits. The benefits you receive will depend on which account you have. Below are a selection of the different benefits you could enjoy:

• Travel insurance for Europe (see our travel insurance section below for more information).
• Travel money benefits (i.e. 0% commission and preferential exchange rates).
• Mobile phone insurance (see our mobile phone insurance section below for more information).
• Cinema ticket discounts (up to 40% off).
• Tastecard (2 for 1 offers or 50% discount at participating restaurants).
• Worldwide travel insurance (see our travel insurance section below for more information).
• UK car breakdown cover (see our car breakdown cover section below for more information).
• UK and European car breakdown cover (see our mobile phone insurance section below for more information).
• Access to over 1,000 international airport lounges with Dragon Pass Premier.
• 24/7 concierge service - can help you find hard-to-buy tickets or book a table at a top restaurant anywhere in the world.
• Black ticket service - receive 25% cashback on certain tickets throughout the UK and Ireland.

Natwest policies: car breakdown, home, travel and phone insurance

The Natwest insurance policies available include home, travel, car breakdown, life (which is provided by AIG Life Limited) and phone insurance.

In this section, we will explore the following Natwest Insurance policies: phone, home insurance , travel insurance , and car breakdown cover.

As of 12/01/2017 , Natwest no longer offers car insurance. Existing customers continue to have their policies managed as usual.

Natwest phone insurance

You will get Natwest phone insurance for your mobile if you hold a Reward Silver, Reward Platinum or Reward Black account. It is included in your monthly account fee.

You will be covered for loss, theft, damage, breakdown and standard accessories (i.e. charger).

Natwest home insurance

Natwest home insurance policies offer building insurance and contents insurance. You also have the option of combining the two.

• Building insurance - Covers events that damage the structure of your home. This includes cover for alternative accommodation if your home becomes unfit to live in, as a result of the event in your successful claim.
• Contents insurance - This will cover you for loss or damage to your personal belongings. Old contents will be replaced with new items, regardless of wear and tear. Natwest also offers a lighter version for tenants , with a reduced level of cover.

Read our Natwest home insurance guide to find out more (coming soon)!

Natwest travel insurance

Natwest travel insurance policies are included as a benefit with the Silver, Platinum and Black accounts. The cost is included in your monthly fee and if you don’t want the cover you will need to downgrade your account.

Here is an overview of some of the benefits you’ll receive with the different accounts:

The cover is for annual multi-trip , meaning you can take as many trips as you like for that period (maximum number of days for each trip specified below). Emergency medical care, cancellation, baggage, personal accident, personal liability, winter sports, legal expenses and missed or delayed departure cover are included.

You also have the option to add on pre-existing medical conditions, hazardous activities, wedding, golf and business cover. Standard cover is for people up to the age of 70. You will need to purchase an extension for anyone above this age.

• Trips in the UK and Europe covered.
• Maximum number of days per trip is 22 days.
• Only account holders are covered.
• Worldwide cover included.
• Maximum number of days per trip is 31 days.
• Cover is for you, your partner and dependent children who are under 18 (or under 23 if they’re in full-time education).
• Maximum number of days per trip is 90 days.

Worldwide medical assistance (Platinum and Black accounts) - If your trip includes Australia and you are injured or need to use the medical system while there, you must enrol at a local Medicare office. You can do this after you have treatment the first time.

Read our Natwest travel insurance guide to find out more (coming soon)!

Natwest car breakdown cover

Car breakdown cover is only included with the Platinum and Black accounts. Natwest’s partner is Green Flag and will help you and your vehicle home or to your preferred location (in the UK).

Here’s a summary of what’s included :

• You can have up to five callouts in one year.
• Cover is for all vehicles that you own and which are registered at your address.
• You are covered anywhere in the UK. With a Black account, you also get vehicle roadside assistance in Europe.
• If repairs can’t be done by the end of the working day, you will receive transportation, a hire car or local overnight accommodation.

In order for the car breakdown cover to be valid, your vehicle must meet all legal requirements and driving laws.

Natwest insurance login

There are a number of Natwest insurance login pages available.

If you hold a Silver, Platinum or Black account, you can log in to the Natwest membership services page, where you can:

• View information about the benefits that are included.
• Use your benefits online.
• See the history of the benefits you have used.

If you have made a home insurance quote , you can log in to retrieve and view it. You just need to enter the following details:

• The email address you used to request the quote.
• Enter four characters from the password you created.

Make a claim for a Natwest insurance product

If you need to make an insurance claim with Natwest, you can do so by using the online form or phoning (see our Natwest contacts page, coming soon).

Natwest insurance phone claim

If you need to make a Natwest insurance phone claim , there are some important steps you should know about.

• You should contact Natwest as soon as you can after you discover your phone is lost, stolen, damaged or broken.
• Furthermore, you should contact your network provider if your phone is lost or stolen as soon as is practical.
• In the event that your phone is stolen, you must report it to the police and take down the crime reference number.

How do I get a quote for a Natwest insurance product?

If you want a quote for Natwest home insurance, you can get a quote online . Simply head to the Natwest home insurance page and click ‘Get a quote’.

You will be prompted to complete a series of questions to help tailor a quote to your needs.

If you want insurance included as part of the Silver, Platinum or Black accounts, there is a set monthly fee.

This will give you access to the range of benefits available to that specific account.

Make a complaint

If you hold a Natwest insurance product and are not happy with the service, you can make a complaint. The easiest way to register a complaint is online.

You can do this by:

• Completing the online form available via the Natwest website. This will email your complaint directly to a complaint handler.
• Contacting the complaints team via WebChat. This service is available from Monday to Saturday, between 8 am and 5:30 pm. In order to use this option, you must be an online banking customer. If you are not, use the online form, as mentioned above.

Natwest insurance reviews: a quick look

We have looked across various sites to see what other customers are saying about Natwest insurance products. The reviews are often tied to other Natwest Bank products, so the overall ratings are not insurance-specific. With that in mind, we have focused on comments that customers made about the insurance division, to help identify what customers like and don’t like.

On Reviews.io, Natwest Bank gets a 1.75/5 star rating. As we mentioned, this is for the whole bank though and not just insurance products. The same is true for the Trustpilot site. On Trustpilot, Natwest receives 1.5/5 stars.

A positive aspect of buying Natwest insurance through a current account is that you can make use of the branches. One very happy customer said that they went into a branch for help with their account and the staff were very helpful providing information about insurance too.

A common complaint on these review sites is around claims. There are reports that it is difficult to get through on the phone and when agents say a customer will receive a response, it is often not done in the timeframe specified. Customers also noted the time it takes to action a claim can be lengthy, although this is subjective as they haven’t identified how long the process took.

Complaints handling

How a company handles complaints can be a valuable indicator of how it views its relationships with customers. The following data is for complaints handled by Natwest Bank from 1 January to 30 June 2019.

As you can see from the above figures, Natwest Bank (insurance and pure protection products) closed 4% of all complaints within three days. Many other insurance companies have a much higher figure here. However, if you look at how many complaints were closed in total within eight weeks (92%), it scores much better and is about average in the market.

The main reason customers complained to Natwest (insurance & pure protection) was regarding unclear guidance/arrangement.

Selectra’s verdict

Natwest Bank is one of the biggest, most successful financial institutions in the UK. This gives it added credibility when it comes to Natwest insurance products. Big companies have many benefits such as economy of scale and this can lead to better value for the consumer.

Natwest offers rewards for customers who do business with them and buy its insurance products. While this is all great news, some customers have still complained that the claims process is not as fast as they would like.

Data and information correct as of November 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.

Other providers are available and the best deal for you will depend on your individual circumstances. Please do your own research and seek professional advice if necessary ( moneyadviceservice.org.uk offers free, independent advice on all financial issues).

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HelloSafe » Travel Insurance » Reviews by Travel Insurance Companies » Natwest Travel Insurance

Natwest Travel Insurance Review and Quotes

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Information verified by   Adeline Harmant

Our articles are written by experts in their fields (finance, trading, insurance etc.) whose signatures you will see at the beginning and at the end of each article. They are also systematically reviewed and corrected before each publication, and updated regularly.

Table of Contents

It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.

Are you aware of this and are here to know whether Natwest is the right company to go on holidays with?

In this definitive Natwest review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!

Is Natwest the best travel insurance for you?

Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.

At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Natwest travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.

4,2 Safe overall rating for Natwest

Natwest travel insurance reviews by expert and consumers

To check if Natwest is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.

Find the best travel insurance in just a few seconds!

What does Natwest travel insurance cover?

Natwest travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.

NatWest's Travel Insurance Policies are available for individuals, couples and families.

Natwest single-trip and annual multi-trip travel insurances

You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Natwest:

Natwest winter sports travel insurancet

The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.

Winter Sports Cover is available as standard and it comes with the following benefits:

• Up to £400 ski equipment cover
• Up to £250 ski pack cover.

What are the other travel insurance options available at Natwest?

Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Natwest before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.

How much is Natwest travel insurance?

You'll find below indicative quotes per level of cover at Natwest:

It is, however, quite difficult to give precise price ranges as Natwest travel insurance policy quotes will depend on a range of factors such as:

• Your age at the time of travelling
• The length of your stay
• Your trip destination (Europe, North America, Worldwide)
• The period you wish to be covered for (single trip, annual multi-trip, extension)
• If you need specific insurance (cruise, ski, backpackers, gadget cover)
• Your medical condition before travelling
• Who is travelling with you (on your own, as a couple, as a family).

Can I get travel insurance discounts or promo codes at Natwest?

There are no discounts mentioned on the website.

Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Natwest.

What else should I know about Natwest travel insurance?

What are the general exclusions at natwest travel insurance.

To be eligible for the travel insurance policy at NatWest:

• You have to have a valid bank account with them
• You have to be under the age of 70 years unless you buy an age extension
• You must be transparent about any pre-existing medical conditions
• You must have already planned on a return date from your trip.

How do I get travel insurance quote from Natwest?

Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Natwest is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.

Good to know

Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.

How do I log in to Natwest website?

Through the customer portal, you can view every benefit that comes with your account. You can log in to your account through this log in page

How to claim at Natwest travel insurance?

There are 2 ways to make a claim and that is either online or through a phone call.

How do I contact Natwest travel insurance?

Natwest contact phone numbers, natwest other contact details, how to cancel your annual natwest travel insurance policy.

You will find below main information to cancel your travel insurance policy at Natwest:

Allianz Partners appointed by NatWest Group as travel insurance provider

Allianz Partners has been appointed by NatWest Group as travel insurance provider to their packaged bank account customers.  The partnership spans NatWest Group’s wider family of banking brands including NatWest, Royal Bank of Scotland and Ulster Bank. Customers will have access to Allianz Partner’s travel insurance from February 2024.

The deal is a strategic partnership arising from Allianz Partners’ successful track record partnering with Coutts, RBS International and Isle of Man Bank, all part of NatWest Group. Allianz Partners has worked with Coutts since 2018, providing travel peace of mind to its high net worth clients.

As its packaged bank account travel insurance provider, Allianz Partners will leverage its digital offering to provide NatWest Group’s customers with access to a range of online services through the Allianz Assistance hub. The hub, which will be integrated with the bank’s own online banking app, will enable customers  to manage their insurance, purchase additional cover, request assistance and track claims.

Marcus Latchford, Chief Sales and Distribution Officer, Allianz Partners UK and Ireland, commented: “Our partnership with NatWest Group is thanks to the excellent foundation we have developed over the past five years working with Coutts and other parts of the business. We’re delighted that we are able to extend the partnership to cover the whole Group.”

He continued: “Our digital innovation combined with the ‘human touch’ has enabled us to broaden our share of the UK travel insurance market and this collaboration exemplifies our customer focus and commitment to provide exceptional insurance products and services, embedded within our business partners’ products. We look forward to delivering peace of mind to NatWest Group’s customers.”

Barry Connolly, Managing Director of Every Day Banking NatWest Group, commented: "Travel insurance is one of the benefits that our packaged account customers tell us they value the most, and we're really pleased to be working with a global, long-standing trusted partner to enhance the experience customers have when taking the product and tracking their claims, giving them greater peace of mind ."

Allianz Partners’ travel insurance for NatWest Group customers will be available from February 2024.

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NatWest chooses Allianz Partners as its travel insurance provider

Allianz Partners and NatWest Group have extended their work together.

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Allianz Partners has been appointed by NatWest Group as travel insurance provider to their packaged bank account customers.

The partnership between NatWest and Allianz spans the group’s wider family of brands, including RBS and Ulster Bank. Access will begin from February 2024.

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This follows Allianz Partners’ successful work with Coutts , RBS International and Isle of Man Bank, all part of NatWest Group.

Marcus Latchford, chief sales and distribution office, Allianz Partners UK and Ireland, said: “Our partnership with NatWest Group is thanks to the excellent foundation we have developed over the past five years working with Coutts and other parts of the business. We’re delighted that we are able to extend the partnership to cover the whole Group.”

He continued: “Our digital innovation combined with the ‘human touch’ has enabled us to broaden our share of the UK travel insurance market and this collaboration exemplifies our customer focus and commitment to provide exceptional insurance products and services, embedded within our business partners’ products. We look forward to delivering peace of mind to NatWest Group’s customers.”

Barry Connolly, managing director of Every Day Banking NatWest Group, commented: “Travel insurance is one of the benefits that our packaged account customers tell us they value the most, and we’re really pleased to be working with a global, long-standing trusted partner to enhance the experience customers have when taking out the product and tracking their claims, giving them greater peace of mind.”

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Allianz  UK has also developed an artificial intelligence (AI) t ool to combat fraudulent insurance claims.

Called Incognito, the tool was developed in partnership with specialists from Allianz UK’s operations.

The AI-powered tool flags possibly fraudulent claims, which are submitted to a fraud specialist for thorough analysis and investigation.

Allianz UK said that Incognito has saved the company £1.7m since its creation, and an additional £3.4m is being held in claim reserves while the investigations are still ongoing.

The insurer claims that application fraud savings have risen by 150% in comparison with year-to-date forecasts.

It attributed the surge in fraud cases to a number of factors including the cost-of-living crisis, a weakened economy and the economic downturn.

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How do I make a claim on my travel insurance?

To make a travel insurance claim, please login to our Membership Services(opens in a new window) . Alternatively, you can contact us on the numbers below.

0345 609 0453 (Relay UK 18001 0345 609 0453). Lines are open 24/7. If you need emergency assistance whilst abroad call us on: 0345 609 0453 or +44 1252 763 658. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

01252 308 792 (Relay UK 18001 01252 308 792). Lines are open 24/7. If you need emergency assistance whilst abroad call us on: 0345 601 5219 or +44 125 230 8792. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

0345 601 7188 (Relay UK 18001 0345 601 7188). Lines are open 8am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays. If you need emergency assistance whilst abroad call us on: 0345 601 7188 or +44 2392 660 340. Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

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• Tuesday 16 April 2024 / 03:30

Allianz Partners Appointed by NatWest Group as Travel Insurance Provider

• 23.01.2024 11:30 am

Allianz Partners has been appointed by NatWest Group as a travel insurance provider to their packaged bank account customers.  The partnership spans NatWest Group’s wider family of banking brands including NatWest, Royal Bank of Scotland, and Ulster Bank. Customers will have access to Allianz Partner’s travel insurance from February 2024.

The deal is a strategic partnership arising from Allianz Partners’ successful track record partnering with Coutts, RBS International, and Isle of Man Bank, all part of NatWest Group. Allianz Partners has worked with Coutts since 2018, providing travel peace of mind to its high-net-worth clients.

As its packaged bank account travel insurance provider, Allianz Partners will leverage its digital offering to provide NatWest Group’s customers with access to a range of online services through the Allianz Assistance hub. The hub, which will be integrated with the bank’s own online banking app, will enable customers to manage their insurance, purchase additional cover, request assistance, and track claims.

Marcus Latchford, Chief Sales and Distribution Officer, Allianz Partners UK, and Ireland, commented: “Our partnership with NatWest Group is thanks to the excellent foundation we have developed over the past five years working with Coutts and other parts of the business. We’re delighted that we can extend the partnership to cover the whole Group.” He continued: “Our digital innovation combined with the ‘human touch’ has enabled us to broaden our share of the UK travel insurance market and this collaboration exemplifies our customer focus and commitment to provide exceptional insurance products and services, embedded within our business partners’ products. We look forward to delivering peace of mind to NatWest Group’s customers.”

Barry Connolly, Managing Director of Every Day Banking NatWest Group, commented: "Travel insurance is one of the benefits that our packaged account customers tell us they value the most, and we're really pleased to be working with a global, long-standing trusted partner to enhance the experience customers have when taking the product and tracking their claims, giving them greater peace of mind."

Allianz Partners’ travel insurance for NatWest Group customers will be available from February 2024.

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NatWest teams up with Allianz Partners to bolster travel insurance offering

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’We look forward to delivering peace of mind to NatWest Group’s customers,’ says chief sales and distribution officer

NatWest Group has appointed Allianz Partners to provide travel insurance to customers holding packaged bank accounts, a statement released today (18 January 2024) said.

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The deal will see the insurer leverage its digital offering to provide the bank’s customers with access to a range of online services.

It will do this through the Allianz Assistance hub, which will be integrated with the bank’s online banking app.

The hub will allow customers to manage their cover, purchase additional policies, seek assistance and track claims.

”Our digital innovation, combined with the human touch, has enabled us to broaden our share of the UK travel insurance market and this collaboration exemplifies our customer focus and commitment to provide exceptional insurance products and services, embedded within our business partners’ products,” Marcus Latchford, chief sales and distribution officer of Allianz Partners UK and Ireland, said.

“We look forward to delivering peace of mind to NatWest Group’s customers.”

The deal came following Allianz Partners’ partnerships with Coutts, RBS International and Isle of Man Bank.

Read:  Staysure Group appoints new chief executive

Read:  Personalised cover key for UK travel insurance customers – Cover Genius

The new partnership spans NatWest Group’s wider family of banking brands including NatWest, Royal Bank of Scotland and Ulster Bank.

Customers will have access to Allianz Partner’s travel insurance from February 2024.

Barry Connolly, managing director of every day banking at NatWest, said: “Travel insurance is one of the benefits that our packaged account customers tell us they value the most.

“We’re really pleased to be working with a global, long-standing trusted partner to enhance the experience customers have when taking out the product and tracking their claims, giving them greater peace of mind .”

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