darlington concessionary travel pass

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Concessionary Bus Passes

Description

A concessionary bus pass lets you travel free of charge on any local bus in England:

• 9:30am to 11pm on weekdays
• any time on weekends
• any time on bank holidays

We also offer the following local enhancements

• Pre 9.30am travel for a flat fare of 30p within Darlington and the Tees Valley
• Companion pass which can be used for travel anywhere in the North East and for cross boundary journeys to and from North Yorkshire. A companion pass entitles your companion to travel free with you.

Service Details

This page was last updated on 27 February 2024

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Announcements

Bus pass warning.

PEOPLE in Darlington eligible for free, concessionary bus travel are being advised to check that they have the new national travel passes From the beginning of this month, old-style passes will not be valid for travel.

The new, national travel pass, which was introduced in April, is white with a red rose in the top left corner.

The new scheme allows people over 60, or with a qualifying disability, to travel by bus anywhere in England free of charge.

Bus drivers will no longer accept the old-style passes. Instead, the pass will be returned to Darlington Borough Council and a new one issued. Passengers will need to pay for all journeys until they receive their new pass.

David Lyonette, Darlington Council's Cabinet Member for Transport, said: "All eligible passengers should have their new travel passes which they now must use.

"From October 1, drivers will not be able to accept the old passes and so passengers should make sure they have their new pass with them."

The introduction of the new national travel passes caused controversy in Darlington after it emerged that elderly people would no longer be allowed to travel for free before 9.30am - something they had previously been allowed to do.

However, after widespread protests the council agreed to subsidise free travel before this time.

For information about the concessionary bus travel scheme contact 01325-388799 or log onto www.dothelocalmotion.co.uk/bus

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Frequently Asked Questions

1. when can i apply for a senior bus pass.

The age eligibility is the same as a woman's pensionable age for both men and women. Visit the Gov.uk website to find out when you will be eligible. You can also check your age eligibility by using the State Pension Calculator . Age of eligibility is currently 66 years old. You can apply for your bus pass 28 days in advance of your eligibility date.

2. How long is my bus pass valid for?

The expiry date can be found on the bus pass and is dependent on the evidence submitted. However, most passes are valid for a maximum of 5 years.

3. How long will it take to get my bus pass?

The pass will be posted to you. If your application is successful, then new cards should be received within 14 working days. If you applied in the 28 days before you are eligible it may take longer but we will aim for your pass to be with you for once you become eligible. If there is a problem with your application we will send you an email to the address registered to your account.

4. I am moving house do I need to change my bus pass?

If you are moving out of the local authority area you should return your bus pass to the address printed on the reverse with a note explaining why it has been returned. You should re-apply to the local authority you are moving to.

5. Where and when can I use my pass?

You can use your pass anywhere in England but not Wales, Scotland or Northern Ireland. Conditions of use may vary from one authority to another and we encourage you to check the rules for use in BCP Council here .

The statutory times of use are 9.30am - 11pm Monday to Friday and at all times at weekends and public holidays.

6. I am having problems logging in, what account should I use?

The concessionary pass system is a separate system from other Council systems. If you have never had a log in to this system you will need to register as a new user either by applying for a pass if you have never had a pass before or by requesting a renewal.

7. I am having problems applying online, how can I get help?

If you experience difficulty in applying online please contact BCP Council by email at [email protected] or by telephoning 01202123700.

8. Is your website accessible to users with disabilities / of assistive technologies?

Please see the Accessibility Statement below:

This website is run by South West Smart Applications Ltd on behalf of Bournemouth, Christchurch & Poole Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet  has advice on making your device easier to use if you have a disability.

Technical Information

South West Smart Applications Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

This website was last tested for accessibility in September 2021 and is tested annually to ensure it reflects the latest standards. The latest tests confirmed there were no areas of non-compliance.

Reporting Problems with Web Accessibility

We’re always looking to improve the accessibility of this website. If you find any problems related to disability web access not listed on this page or think we’re not meeting accessibility requirements, please write to us at:

Smart Applications Management

3 The Crescent

Ticketing Information

Find your ticket, multi-operator tickets.

Tickets that can be used on more than one bus company.

Smartzone TeesRider (season ticket)

Explorer North East (day ticket)  

Young Persons

See below for further information on the bus tickets available for young people.

Arriva Young Persons Saver

Arriva Teen Card North East

Stagecoach Student Tickets

Stagecoach Under 19 Tickets

Stockton-on-Tees Pathfinder Card

Go North East 5 to 25  

Concessionary

Information about concessionary travel, including contact details for your local authority can be found here .

Important news For Concessionary Pass Holders

If you travel by train and bus you can buy a PlusBus ticket with your train ticket. Day tickets and season tickets are available for commuters.

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© Connect Tees Valley 2016 - Developed on behalf of Darlington Borough Council, Hartlepool Borough Council, Middlesbrough Council, Redcar & Cleveland Borough Council and Stockton-on-Tees Borough Council. Whilst every effort has been made to ensure that the information contained here is correct, we cannot accept any responsibility for any errors or omissions.

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