book prison visit elmley

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https://gds.blog.gov.uk/2014/09/15/you-can-now-book-a-prison-visit-online/

You can now book a prison visit online

Booking a prison visit should be simple and straightforward. Until now that was far from the case. Booking a visit required both prisoner and visitor to jump through hoops: paper forms and drawn-out phone calls. And if the visit date turned out to be impossible, they had to start all over again.

Now you can book a visit online . It takes about 5 minutes. Before, picking an available date was pot luck. Now there's a date-picker that lets you select 3 possible slots instead of 1. It’s a straight-forward service with user-needs at its heart but, if you get stuck, you can call the prison's visits booking line and someone will help you with the booking.

Here's a very short film we've made about it:

By making it easier to book visits, prisoners will see more of their friends and family. Evidence suggests this will help their rehabilitation. Transformation isn't just about websites.

The service was built by the Ministry of Justice, with a combined team from the National Offender Management Service, HM Prison Service and MoJ Digital Services.

For more of the story behind this service, read Mike Bracken's account of his trip to HMP Rochester or check out the service’s transformation page .

Join the conversation on Twitter , and don't forget to sign up for email alerts .

You may also be interested in:

• Prison visit booking: using digital analytics to inform alpha development
• Making prison visits easier to book
• Meet the Transformation team

Sharing and comments

Share this page, 20 comments.

Comment by Pauline posted on 23 August 2015

How do you find out the prisoners number??? so you can go ahead with online booking of a visit?

Comment by Carrie Barclay posted on 24 August 2015

You can find a prisoner using this service: https://www.gov.uk/find-prisoner However it will be the prisoner's responsibility to get in touch with you to let you know their prison number etc.

Comment by linda posted on 15 August 2015

This service does not appear to work this is day 2 trying to use it

Comment by Olivia posted on 30 July 2015

Hi, If a visit is booked and someone cant make it, is it possible to change the name of one of the people to someone else?

Comment by Louise Duffy posted on 30 July 2015

It's best to contact the prison directly if this happens. You can find contact details here: http://www.justice.gov.uk/contacts/prison-finder

Thanks, Louise

Comment by Paige posted on 28 July 2015

Hi my partner was sent to nottingham today, I was on his previous list 4 months ago for a visit. Will that still be on the system all will it have to he put through again if so how long does it take to be approved for a visit? Thanks Paige.

Comment by Louise Duffy posted on 29 July 2015

You might want to get in touch with the prison first before booking a visit. You can find the contact details of the prison here: http://www.justice.gov.uk/contacts/prison-finder

Comment by Debs posted on 27 July 2015

Hello Is there a list of prisons where online booking can't be used?

Comment by Louise Duffy posted on 28 July 2015

According to the information on this page: https://www.gov.uk/prison-visits , you can arrange a visit to any prison in England and Wales through this service. If you're visiting someone in Northern Ireland or Scotland you'll need to contact the prison directly.

This link also lists the type of visits that are not covered by the online service: https://www.gov.uk/prison-visits so you need to get in touch with the prison directly.

Hope that's helpful.

Comment by c.steer posted on 26 July 2015

So how do I find the booking form to fill in I am new to computers

Comment by Louise Duffy posted on 27 July 2015

Here's the link to the booking form: https://www.gov.uk/prison-visits

You'll need this information to complete the form:

prisoner number prisoner’s date of birth dates of birth for all visitors coming with you make sure the person you’re visiting has added you to their visitor list

Hope that's useful.

Comment by Shawnaa posted on 09 May 2015

i have a visit booked which i did online but i do not have a visiting order woll the prison let me in?

Comment by Carrie Barclay posted on 11 May 2015

Your identity will be checked on arrival to make sure you’re on the visitor list.

Comment by jessicca posted on 27 January 2015

What happens after you book the visit and its confirmed by email do you need the visiting order ?

Comment by Carrie Barclay posted on 29 January 2015

The Visiting Order (VO) number is generated by the booking system, it is included in your confirmation email and you will need this to change or cancel a booking.

However, if you're visiting a prison the guidance is that you only need your ID, not the VO number. If when you visit the prison you are asked for the VO number you should report this via the Contact Us link on the Prison Visits Booking form.

I hope that helps.

Comment by Ilysa Mcnally posted on 18 November 2014

How late in advance can I book e.g. book a visit today (Tuesday) for the Sunday coming???

Comment by Carrie Barclay posted on 19 November 2014

Hi Ilysa. Thanks for your question. A visit needs to be booked 3 working days in advance. So in this case, the visit request would have to be no later than Tuesday to allow for a visit on Sunday.

Comment by carole posted on 23 October 2014

How far in advance can you book visits

Comment by Carrie Barclay posted on 23 October 2014

Hi Carole. You can book up to 28 days in advance. Thanks for your question.

Comment by kimberly posted on 16 August 2015

does anyone know how to cancel a visit online?

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Elmley Prison Information

• Accommodation: The prison consists of multiple residential units with individual cells or shared accommodation for inmates. The cells are equipped with basic amenities, including beds, personal storage, and sanitation facilities.
• Education and Vocational Training: Elmley Prison offers educational programs to help inmates improve their literacy, numeracy, and other skills. Vocational training opportunities are provided to enhance employment prospects upon release.
• Workshops and Employment: Inmates have access to workshops where they can engage in various activities such as woodwork, metalwork, and other vocational programs. These activities aim to develop skills and potential employment options within the prison.
• Healthcare: Elmley Prison has an on-site healthcare unit staffed with medical professionals who offer primary healthcare services to prisoners. Mental health support and substance abuse programs are also available.
• Sports and Physical Activities: The prison promotes physical fitness and well-being by providing access to sports facilities and organized activities. These activities aim to develop teamwork, discipline, and positive lifestyle choices.
• Family Contact: The prison recognizes the importance of maintaining family relationships and offers opportunities for visits and contact with family members, subject to specific guidelines and regulations.
• Chaplaincy Services: Elmley Prison has chaplains representing different faiths who offer religious support and guidance to prisoners.

Contact Information

Booking a visit to elmley prison.

Unlimited Prison Phone Calls Package

Elmley prison.

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Guidance: Elmley Prison

Ministry of justice.

Help us to improve this page. Give us your feedback in this 2-minute survey .

Book and plan your visit to Elmley

HMP Elmley is offering visits for family and friends. Visiting times and availability may change at short notice. You should contact the prison direct for any queries .

Now that regular COVID testing of people in the wider community has ended, you are no longer required to take a COVID test before coming to see someone for a visit, although we would still encourage you to do so.

We will continue to run social visits whilst it is safe to do so.

Visiting rules may change if there is an outbreak within the prison, this may include bringing back testing before visits for a short time to protect you, the person you are visiting and staff.

If you are unable to visit someone in prison you can still keep in touch .

You can also contact the Prisoners Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in Elmley you must:

• be on that persons visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

Prisoners on remand can have a visit every day, if theres space. Once sentenced, visitors need a visiting order (VO) and will get 2 every 14 days. Prisoners with enhanced privileges will get 2 extra visits a month.

Contact Elmley if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

• travel to Elmley
• somewhere to stay overnight

How to book family and friends visits

Elmley is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed .

You can book your visit online .

You can book your visit by telephone.

Booking line: 0300 060 6605 Monday to Friday, 9am to 4pm Find out about call charges

You can also book your visit by emailing [email protected]

Visiting times:

• Monday to Friday: 2pm to 3pm

How to book legal and professional visits

Legal visits can only be booked through email: [email protected]

Legal visiting times

• Monday to Friday: 9am to 11:30am

Getting to Elmley

Find Elmley on a map

The closest railway station to Elmley is Sheerness. Buses and taxis run from the station which is 8 miles from the prison.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is free parking for visitors, including some spaces for Blue Badge holders.

Entering Elmley

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison .

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Elmley has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

There will be no refreshments available during your visit.

There are strict controls on what you can take into Elmley. You will have to leave most of the things you have with you in a locker or with security. You can take pushchairs and car seats into the prison, but they will go through an X-ray machine.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The visitors centre is open from 11am to 4:30pm on weekdays and from 7:30am to 4:30pm on weekends.

There is an unsupervised childrens play area, a snack bar and disabled access to the prison.

Family days

There are currently no family days being run.

Keep in touch with someone at Elmley

There are several ways you can keep in touch with someone during their time at Elmley.

Secure video calls

Secure video calling is available at this prison. Family and friends will need to download the Prison Video app, create an account, register all visitors and add the prisoner to their contact list.

Read more about how it works

Phone calls

Prisoners have phones in their rooms but can only make outgoing calls so they will always have to call you. They have to buy phone credits to do this. They can be used between 6am and 10:30pm.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Elmley using the Email a Prisoner service .

You might also be able to attach photos and receive replies, depending on the rules at Elmley.

You can write at any time.

Include the persons name and prisoner number on the envelope.

If you do not know their prisoner number, contact Elmley .

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Books are the only items that can be sent into prison. Make sure to include the persons name and prisoner number on the parcel. All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

Contact Elmley for more information on whats allowed.

Life at Elmley

Elmley is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Elmley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about som

View the original news story

Related Articles

• Guidance: Elmley Prison Friday, 10 Mar
• Guidance: Standford Hill Prison Wednesday, 14 Dec
• Guidance: Get help with prison visits Wednesday, 21 Feb
• Guidance: Get help with prison visits Monday, 13 May

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The Good Book of Prisons

What's good in prisons across England & Wales

The Officers said relations between staff and prisoners were good, and reported strong bonds among staff (on which detached duty staff often remarked). They said Keywork was having a positive impact, and valued the dedicated Keywork room, with computer facilities. Phones in cells were highlighted too, while the gardens, greenery and quiet, were a positive for both staff and prisoners.

The prisoners agreed staff-prisoner relations were good, with ‘lots of banter’ between them. They too valued Keywork for improving relationships as well as helping address their needs, while trained VR mediators had helped improve safety. Reception and induction, with strong peer involvement, were highlighted, in particular for the support and advice given to first-timers. They valued a wide range of peer mentors generally, including PID workers, Insiders, Shannon Trust and diversity reps. The gym was rated by one as ‘the best I’ve seen’, and the support given to over 50’s there was also highlighted. Family visits and ‘coffee mornings’ were positives too, along with the gardens, greenery and quiet.

Managers agreed that staff-prisoner relationships in the prison were good. They also noted the positive impact of Keywork on relationships and prisoners’ behaviour, and highlighted the dedicated Keywork room mentioned by staff. They said the staff here were ‘exceptional’, ‘they really care’ and ‘want to make a difference’, and noted their pride in the jail, jailcraft, and support for one another; relationships across disciplines and grades were good too. The grounds, quiet and cleanliness were highlighted, and seen as a positive for all. They also rated the level of prisoner engagement and consultation (including a range of peer mentors and a Prison Council), ‘especially for a core local’; while working with challenging prisoners, based on individualised, multi-disciplinary management and care, was seen as a particular strength.

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General Details, HMP Elmley

Elmley opened in 1992 and is the largest of the three prisons on the Isle of Sheppey. Its primary function is to receive remand prisoners from the courts, its secondary purpose is a training establishment for a large population of sentenced category C prisoners (almost 500 currently).

• House block 1 first night and induction, currently also operating as reverse cohort unit
• House block 2 remand and convicted prisoners
• House block 3 substance recovery, working in partnership with Forward Trust
• House block 4 remand and convicted prisoners
• House block 5 enhanced and category C prisoners and full-time workers
• House block 6 foreign nationals and sex offenders

Return to Elmley

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PLEASE NOTE:

During the coronavirus crisis, prisons are having to alter their visit times, procedures and booking facilities. This can be subject to change on a day-to-day basis and we are not able to give exact information. If you are looking for visiting information you should check online or contact the prison directly to see what the current situation is.

New ID requirements for visitors are now in effect. Click Here for full information.

We are NOT  part of the Prison Service. You cannot contact a prison directly, contact a prisoner or book visits through our website or comments.

BOOK YOUR VISIT ONLINE

You don’t need a Visiting Order ( VO ) to book a visit online.

But you will need:

• the prisoner's prison number
• their date of birth
• the dates of birth for all visitors going with you
• to make sure the person you’re visiting has added you to their visitor list

To book your visits online go to:   https://www.gov.uk/prison-visits

Please Note: If you do not know the prisoner's prison number you should write to them and ask, or ask when they phone you.

PERSONAL IDENTIFICATION FOR VISITS: When you visit a prisoner all visitors will need to have personal identification. The rules around acceptable identification have changed. Click Here for full information.

HELP WITH THE COST OF VISITING If you have limited financial means you may be able to get help with the cost of visiting from the Assisted Prison Visits Unit

TRAVEL AND ACCOMMODATION: To help you plan your journey by road or public transport we included a google map of each prison.

FEEDBACK If you visit a prison and have any suggestions or tips for other people visiting that prison you can leave these using the 'Comment' box at the bottom of each prison's listing.

Information is constantly changing and we do all we can to keep information up-to-date. If you do find any information which is incorrect or unclear please email [email protected] . This is especially important for visiting times and transport information.

Visiting somebody in prison is not particularly easy to organise when there are so many varying rules and individual requirements for each establishment. For families and friends visiting prisoners it will already be a stressful and emotional time and avoiding the many pitfalls can help.

There are general rules that apply to visiting most prisons but there are also many local variations and peculiarities. The aim of this service is to provide the details needed to make any visit go as smoothly as possible.

CORONAVIRUS UPDATE

Many prisons are now resuming Social Visits. Please check with the prison.

During this time prisons are making other arrangements for family contact; for instance putting extra credit onto PIN phones, reducing phone costs or swapping visits for phone credit. Each prison is tackling the problem in the way they think best. During this time you can still write letters or use the Email a Prisoner service.

More information about prisons can be found at: https://www.gov.uk/guidance/coronavirus-covid-19-and-prison s

If you don't have an Email a Prisoner account you can get more information at: https://www.emailaprisoner.com/

You can send money to prisoners electronically via a government website at: https://www.gov.uk/send-prisoner-money

Many prisons are keeping everyone up-to-date via their Twitter account. A list of which can be found here: https://tinyurl.com/t9ovumd

You can also follow the Inside Time Twitter account at: https://twitter.com/InsideTimeUK

Northern Ireland All prisons in Northern Ireland are allowing virtual visits. A virtual visit, lasting up to 20 minutes, can be booked by a family member using a personal computer, ipad or smart phone, and through a secure video-link prisoners and their families are able to see and speak with each other. The prisoner will have been given a booking reference which they will pass on to you before you book the visit by telephoning the prison Visits Booking Office. If you have a reference number and would like to book a virtual visit call:

• Maghaberry Prison                         028 9261 4029
• Magilligan Prison                            028 7772 0449
• Hydebank Wood College                028 9049 4333

The Visiting a Prison gives general guidance but not all prisons operate in the same way. Using the Prison search facility full details of the visiting arrangements each establishment can be found including visit times. Click Here for information about what ID you will require.

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A guide to hmp elmley (sheppey cluster).

Navigating the complexities of prison life can be overwhelming, which is why our detailed guide to HMP Elmley is here to help. We’ll cover the prison’s type and location, transportation choices, and the arrival experience. Additionally, we’ll share valuable tips for visitors. Upon finishing this post, you’ll possess a greater sense of readiness and assurance to face this difficult transition.

What type of prison is HMP Elmley (Sheppey Cluster)?

Located in Eastchurch, Kent, England, HMP Elmley is a Category B/C men’s public prison. Operated by His Majesty’s Prison and Probation Service, it has the capability to house up to 1,252 male inmates, predominantly sentenced by local courts. The facility offers healthcare services, educational resources, sports, and religious facilities.

How to get to HMP Elmley (Sheppey Cluster)

HMP Elmley can be found at Church Road, Eastchurch, Sheerness, Kent, ME12 4DZ. To get to the prison, you have the option of driving or using public transportation. Several bus and coach services pass near the prison, and depending on your chosen route, a brief walk might be necessary. The closest rail station is Sheerness-on-Sea, served by multiple operators.

What happens when you first go to prison as a prisoner?

Upon arrival at the correctional facility, you will undergo an important initial phase known as “reception,” which aims to facilitate your getting used to the prison environment. The primary objective of this phase is to gather essential information regarding your needs, strengths, and potential risks. This information will be used to determine the most suitable accommodations and support services for you throughout your confinement.

During the reception process, a comprehensive health assessment will be conducted to identify any urgent medical concerns that require attention. Your well-being is of utmost importance, and it will be treated as a top priority. In this phase, a thorough search of your body, clothing, and belongings will be conducted to ensure the safety of everyone within the facility. Your personal items will be recorded and safely stored, and you will be provided with information about the facility’s policies, daily schedules, and the various programs and amenities available to assist you during your stay.

Upon completion of the reception process, you will be allocated to a specific wing or unit that caters to your specific needs. You will be given basic hygiene supplies, bedding, and a cell to reside in during your sentence. If you have a cellmate, this is when you will be introduced to them. Developing a courteous and cordial relationship with your cellmate can significantly enhance your overall experience while serving your sentence.

What happens when you visit someone in prison?

To ensure a safe visit to an inmate, it’s essential to follow the rules and guidelines in place. Make sure to carefully follow the instructions provided when you received your visiting order/request, and don’t forget to bring a valid photo ID with you when you arrive at the prison. Everyone, including children and infants, must undergo a thorough security check to prevent any unauthorized items from entering the facility.

Once you pass the security check, you’ll need to wait for your scheduled time and then be escorted to a specific visiting area. The visiting area’s layout may differ from prison to prison, with some having an open space with tables while others have partitions or glass. The amount of physical contact allowed with the inmate will also depend on the prison’s rules.

Before leaving, you’ll need to sign out and may have to go through additional security checks to ensure that you’re not taking any prohibited items with you. Security staff may use metal detectors, X-ray machines, or perform more comprehensive body searches to prevent any hazardous items from leaving the facility.

If you’re unsure about what items are allowed during a visit to an inmate, it’s advisable to contact the prison beforehand. They can provide you with information on their visitation policies and procedures, making your visit as smooth and trouble-free as possible.

Where to get more help

Are you or someone you know facing incarceration at HMP Elmley? Stuart Miller Solicitors can provide the legal support and guidance you need. Contact us today for a free consultation and let us help you through this difficult time.

OUR COMMITMENTS TO YOU:

A legal expert will consult you within 24 hours of making an enquiry.

We will always treat you with trust, understanding and respect.

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Your case will be handled by an expert who specialises in your type of offence.

We will take early action to end proceedings as soon as it is practically and legally possible to do so.

You will be kept updated on your case at all times. We will provide a named contact available to answer your questions.

We understand this is a difficult and stressful time for you and your family. Our team will support you every step of the way.

We will never give up on your case. We fight tirelessly to get you the best possible outcome.

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Prisons · Kent

Elmley (sheppey), overcrowding.

Certified Normal Accommodation (CNA): 1007

Population: 1018

Elmley is a category B local prison on the Isle of Sheppey in Kent. Once part of the Sheppey Cluster of prisons with its neighbours Swaleside and Standford Hill, Elmley is now considered independent. It is the largest of the three prisons on the island.

Read Elmley’s latest inspection report here.

About this information

Certified Normal Accommodation (CNA) is the prison service’s own measure of how many prisoners can be held in decent and safe accommodation. Any occupancy above CNA means that the prison in question is overcrowded.

Prisons in England and Wales fall into four separate security categories. Some prisons can operate under more than one category.

Category A : Category A prisons are high security prisons, holding those individuals considered the most threatening to the public should they escape. Category A prisons should not be overcrowded, given the high levels of security required.

Category B: Category B prisons, or local prisons, are the largest category of prison. They tend to hold un-sentenced prisoners, prisoners on remand awaiting trial, short-sentenced prisoners or those newly sentenced and awaiting transfer to another prison category. Category B prisons tend to be the most overcrowded, with a constantly churning population.

Category C: Category C prisons are sometimes called ‘training prisons’. They are meant to offer education and training to prisoners and the vast majority of prisoners on longer sentences will spend time in Category C accommodation. Historically not overcrowded, we now see more and more Category C prisons running overcrowded regimes.

Category D: Category D prisons offer open conditions and house those who can be reasonably trusted not to try to escape. Prisoners in Category D prisons will be given Release On Temporary Licence (ROTL) to work in the community or go on home leave, usually returning to the prison in the early evening. The majority of Category D prisoners will be towards the end of their sentence, and their period in open conditions is preparing them for their eventual release. Category D prisons tend not to be overcrowded.

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• prison watch

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Leeds Prison

Leeds is an adult male prison in the Armley area of Leeds, West Yorkshire.

Help us to improve this page. Give us your feedback in this 2-minute survey .

Book and plan your visit to Leeds

To visit someone in Leeds you must:

• be on that person’s visitor list
• book your visit at least 24 hours in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a prisoner can have. You can check this with Leeds prison.

Contact Leeds if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

• travel to Leeds
• somewhere to stay overnight

How to book family and friends visits

You can book visits online at https://www.gov.uk/prison-visits

You can book visits via telephone: 0113 203 2995.

The booking line is open Monday to Friday: 8am to 10am and 12pm to 2pm.

Face to Face bookings available Monday to Friday: 8am to 12pm (Except Thursdays).

Email (enquiries only) [email protected] .

If you are an ex-offender and have been in prison before, you must make a formal request in writing to the Operation Department before you book a visit. Include the name of the prisoner you want to visit, your name, address, date of birth and previous prisoner number (if known). Also mention any license conditions still in effect. You must be a minimum of 6 months custodial sentence free. If approved, you will get a letter from the Operations Department. Bring that letter to each visit as proof you have been cleared.

People who are on Home Detention Curfew (HDC) or on licence must also bring a copy of the licence with their approval letter to the visit.

Visiting times:

A to E wing:

• Monday: 2pm to 3pm, 3:30pm to 4:30pm and 6pm to 7pm
• Tuesday: 2pm to 3pm, 3:30pm to 4:30pm and 6pm to 7pm
• Wednesday: 2pm to 3pm, 3:30pm to 4:30pm and 6pm to 7pm
• Friday: 2pm to 3pm, 3:30pm to 4:30pm
• Saturday: 9am to 10am, 10:30am to 11:30am, 2pm to 3pm and 3:30pm to 4:30pm
• Sunday: 9am to 10am, 10:30am to 11:30am, 2pm to 3pm and 3:30pm to 4:30pm
• Tuesday: 2pm to 3pm
• Wednesday: 3:30pm to 4:30pm
• Saturday: 9am to 10am
• Sunday: 3:30pm to 4:30pm

All visits can only be booked two weeks in advance.

How to book legal and professional visits

Legal visits can be booked by emailing [email protected]

Legal visit times

• Monday to Friday: 8:30am to 4pm

Getting to Leeds

Find Leeds on a map

The closest railway station is Leeds and buses and taxis run from there. It’s a 30-minute walk or about ten minutes in a taxi.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

Parking is very limited at the prison but there is plenty in the surrounding residential area.

Entering Leeds

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison .

All visitors must prove their identity before entering the prison.  All under 18’s must provide a full Birth Certificate.

You will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Leeds has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses, and no headwear, other than that worn for religious reasons). A full list can be found in the Jigsaw centre and the visits search area.

Refreshments are now available throughout your visit. The Children’s play area is open at weekends and during school holidays.

There are strict controls on what you can take into Leeds. You will have to leave most of the things you have with you in a locker or with security. Pushchairs and car seats can enter the prison but will be thoroughly searched.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled, and you could be banned from visiting again.

Visiting facilities

Jigsaw runs the visitor centre where you wait for your visit to start. It offers support, advice, reassurance, and information.

Refreshments are now available throughout your visit. The children’s play area is open during school holidays and at weekends. A maximum of £30 per person is allowed on your visit in £5, £10, and £20 notes or loose change in a small see through cash bag available from banks.

When your visiting session starts, you will go through to the visiting hall. This has 20 seats for open visits with 3 adjoining booths for closed visits.

Telephone (visitor centre): 0113 203 2771.

Family days

Family visits are now conducted on a Friday morning every other week.

Keep in touch with someone at Leeds

There are several ways you can keep in touch with someone during their time at Leeds.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners (except for those on a restricted regime or in segregation) have phones in their cells. They can only make outgoing calls so they will always have to call you. They must buy phone credits to do this and can call between 7am and 10pm.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Prisoners can also use the phones on their unit.

Depending on their daily activity, they can call between:

• 8:15am to 8:45pm
• 10:30am to 11:30am
• 3:15pm to 4:30pm

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

You can send emails to someone in Leeds using the Email a Prisoner service .

You might also be able to attach photos and receive replies, depending on the rules at Leeds.

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Leeds .

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Leeds are given a list of approved items that can be sent to them as gifts. Contact Leeds for more information on what’s allowed.

You can only bring in items if the prisoner has applied for and been granted permission. They also must have detailed the items.

They can only be brought in by person and accepted at these times:

• Monday: 9am to 11:30am and 2pm to 6pm
• Tuesday: 9am to 11:30am and 2pm to 3:30pm
• Wednesday: 9am to 11:30am and 2pm to 3:30pm
• Thursday to Sunday - closed

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Leeds

Leeds is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every person at Leeds has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website .

Arrival and first night

When someone first arrives at Leeds, they (or a member of staff) will contact their family by phone. This could be quite late in the evening, depending on the time they arrive.

All prisoners are searched, then given their ID, a hot drink, a shower, a change of clothes and a hot meal.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Each prisoner who arrives at Leeds gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health.
• any substance misuse issues, including drugs and alcohol.
• personal development in custody and on release, including skills, education and training.
• other support (sometimes called ‘interventions’), such as managing difficult emotions.

Everyone finds out about the rules, canteen, fire safety, and how things like calls and visits work.

Accommodation

Leeds has nearly 700 cells, across 6 wings (A to F) which house over 1,100 prisoners. There are a mixture of single and shared cells. All wings have exercise yards and gym equipment.

There are residential wings, a first-night centre, an incentivised substance-free living wing (ISFL), a Complex Unit for those requiring additional support and a wing dedicated to vulnerable prisoners.

Education and work

In each 6-week period, the learning and skills department offers over 6000 class sessions, in a variety of subjects, ranging from business and self-employment to literacy and numeracy.

Leeds focuses on planning for each individual, so all prisoners take a basic skills screening test when they arrive. This makes sure all prisoners get the fundamental education they need in English and maths before they start work. This can then be matched to a realistic career plan so they can go on to get the skills and qualifications needed for work when they leave.

Leeds also works in partnership with  Bounceback  which offers City and Guilds qualifications in painting and decorating, carpentry and multi skills.

St Giles supports prisoners into employment on release.

The Offender Management Unit (OMU) works with the prisoners and voluntary and community services to help resettlement.

The ‘Fathers Inside’ programme helps fathers to develop and keep up good relationships with their children.

The Offender Assessment System (OASys) helps prisoners change anti-social behaviour to reduce risk of harm and reoffending.

Temporary release

Prisoners in category D are assessed weekly to be considered for release on temporary licence (ROTL). If they meet the criteria, they go to the board for consideration, and most are then prioritised for transfer to an open prison.

Organisations Leeds works with

The Offender Management Unit (OMU) works with the prisoners and also with voluntary and community services to help resettlement.

It works with:

• Shelter to get the prisoners somewhere stable to live.
• Leeds Community Health Trust for access to mental and physical healthcare and substance abuse and addiction services
• Citizens Advice and the Department of Work and Pensions (DWP) to help prisoners keep on top of finance and debt.
• Jigsawcharity which runs the visitor centre.
• The Community Chaplaincy Organisation
• Nacro which helps to house, educate, support, and advise people in need.

Support for family and friends

Find out about advice and helplines for family and friends .

Support at Leeds

The Prison Advice and Care Trust  offers support to families and partners while their loved one is in prison.

To contact family services email: [email protected]

To contact our Family Services Lead at HMP Leeds: please email [email protected] .

Concerns, problems and complaints

In an emergency.

Call 0113 203 2600 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have a problem email: [email protected]

Inspection reports

HM Prison and Probation Service publishes action plans for Leeds in response to independent inspections.

Contact Leeds

Governor: Rebecca Newby

Telephone: 0113 203 2600 Monday to Friday: 7am to 10pm Weekends: 7am to 5pm Outside these hours, calls are diverted to the communications room.

Fax: 0113 203 2601 Find out about call charges

Email: [email protected]

Follow Leeds on Twitter/X

HMP Leeds 2 Gloucester Terrace Stanningley Road Leeds West Yorkshire LS12 2TJ

Updated Governor

Updated visiting guidance based on 1 April COVID rule changes

Added link to new safer custody information under Security and safeguarding.

Updated visiting information: Testing for visitors aged 12 and over.

Added link to information about testing for physical contact at visits.

New visiting times and booking information added.

Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

Updated visiting information in line with new local restriction tiers.

Updated visiting information in line with coronavirus restrictions. 

Updated visiting information in line with coronavirus restrictions.

Added confirmation of secure video calls being made available at this prison.

update to survey link

added survey link

First published.

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