bcd travel phone number

Customer Service

We pride ourselves on our excellent customer service.  Please feel free to contact us if we can help you in any way.

Office Hours 7:30 a.m. – 6 p.m. Central Standard Time

Telephone (800) 913 1942

BCD Group

About BCD Travel

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2023, BCD achieved US$20.3 billion in sales. For more information, visit www.bcdtravel.com .

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Benefits of Using BCD Travel:

  • Harvard dedicated agents with over 10 years experience managing Harvard’s business & travelers
  • Savings opportunities through BCD Travel’s preferred vendors & International Rate Desk (IRD) program
  • Safety & security processes in place through ongoing travel alerts and tracking of travelers via our proprietary Security Manager tool
  • Access to all of Harvard’s negotiated discounts with the airline, hotel car and rail vendor
  • 24-hour emergency travel assistance
  • Continuous monitoring of flights and travel advisories via BCD Travel agents and our TripSource technology alerting travelers of any potential flight issues
  • Meeting & Consulting Service experts offering Harvard University industry knowledge as BCD Travel is the 3rd largest agency in the world

Contact Information:

Phone: 248-208-5024 or 800-610-5640

Fax: 770-391-6340

Email: [email protected]

Hours of operation: 9:00am – 6:00pm

After Hours/Emergency Assistance:

Phone: 877-818-2356 ID Code – A3R9

Please fill out a traveler profile and email to the Harvard Travel Center at [email protected] .

As the only “Big 3” travel management company to earn TMC Elite partner status with SAP Concur, BCD Travel offers a powerful solution for travelers, travel managers and procurement teams. Travelers have more visibility into policy and the whole trip and expense process, so they’re more engaged and less frustrated. That translates into improved customer service and greater productivity and efficiency for travelers. BCD’s Certified SAP Concur Elite Partner level provides travel programs greater data capture, quality control assurance and automation. Our integrated solution will allow you to capture, measure and manage more travel spend and service elements than any other option. And we provide comprehensive support at every turn—in more than 110 countries globally.

Note: Locations designated are countries where the TMC has indicated their support of Concur Travel but do not necessarily reflect locations that are authorized for local resale. Contact the TMC partner directly to inquire about their authorized resale markets. 

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bcd travel phone number

Revolutionize the Future of Mobility Through Innovation

KPMG can help you manage risk, reduce costs, enhance the employee experience, and attract and retain top talent. They provide tools and critical business insight that empower you to manage your mobile workforce with confidence, so that you can become future ready.

Work Anywhere, Together

The remote work trend has accelerated the need for the evolution of global mobility. Let KPMG help you implement policies and processes to manage compliance requirements and operationalize your remote workforce strategy.

KPMG LLP develops and implements comprehensive talent mobility solutions for multi-national corporations. By combining deep industry experience and highly distinguished insights in tax, payroll, compensation, and benefits, they enable their clients to strategically manage their mobility programs. With their broad vendor ecosystem, they empower companies to attract, retain and develop top performers. With more than 4,500 people working in member firms around the world, they blend global perspective with local market strength. Learn more about KPMG at: https://tax.kpmg.us/services/global-mobility/kpmg-link-work-force.html

Morten Bundgaard

Stories Related to KPMG and Mobility Services

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Remote, Hybrid and Distributed Work Predictions for 2024

Mobility Services

Top predictions on how companies will approach remote, hybrid and distributed work over the course of the coming year.

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Business Travel Predictions for 2024

As the new year begins, the landscape of business travel is set for an evolution. In this comprehensive overview, read our predictions for the shape of business travel in 2024 and beyond.

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Achieve Workforce Readiness by Being Crisis Ready

Unlocking workforce readiness starts with a trusted relationship with your global mobility partner and ready access to the data you need to support agile decision making.

Thank you for your interest. Share your contact information below and the Marketplace Technology Provider will reach out to you soon.

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By providing the above information, I agree to be contacted by a BCD Travel representative and/or Marketplace Technology Provider for the purpose of obtaining travel solutions (tailored to my needs). I agree that my personal data will be processed by BCD Travel in accordance with the BCD Travel Global Privacy Policy and that my personal data will be processed by the Marketplace Technology Provider in accordance with their policy, found on their website. I understand BCD Travel gathers statistics around email openings and clicks using industry standard technologies to help BCD Travel monitor and improve its services. I may unsubscribe from communications at any time.

Happy, productive and safe people

Business travel can be time-consuming and sometimes even comes with risks. Make business travel rewarding for everyone in the company.

Make the complex simple

Booking and managing business trips becomes a lot more productive with a powerful self-service platform, expert service by phone or email, and access to millions of travel options in one place. Even on the road, your travelers are always in the know and have all their trip details at the tip of their fingers with our award-winning travel app.

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Keep them safe and fulfill your duty of care

Travel isn’t without risks. With reliable tools and services, you can prevent your staff from traveling to risky destinations or offer direct support to ensure their safety abroad.

  • Automated pre-trip approval process
  • 24/7 emergency service
  • Risk alerts and emergency response in our travel app
  • Interactive traveler care platform

Sustainable business starts with responsible choices

Boost your company’s sustainability efforts with easy-to-use features for business travel. Let your travelers make responsible choices for their business trips with CO 2 emission displays for flights in our self-service platform. Our CO 2 emission reports are great for those who want to compensate their company’s carbon footprint.

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Reliable expert advice

Need a little help? Our experienced customer success managers are right there for you. Together, you’ll spot new ways to save costs or optimize your processes to make business travel simple and easy for everyone in the company.

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No time to browse around?

Download our brochure and learn how our service plans help you achieve more with business travel in a safe, smart and simple way.

Simplify business travel for human resources

  • Simplify business travel with our user-friendly self-service platform
  • Keep your travelers safe with solid duty of care solutions
  • Make business travel more sustainable with platform features and reports

BCD Travel in United Kingdom

Driving efficiency in corporate travel spend..

Providing travelers with innovative tools to keep them safe and productive and help them make informed decisions while on the move. Partnering with travel and procurement leaders to simplify the complexities of business travel, drive cost efficiencies and help organizations achieve their goals.

BCD Travel Watford

Leavesden Studios Building 5, Suite 6 Hercules Way Watford WD25 7GS United Kingdom T +44 20 3238 7130

Get Directions

BCD Travel United Kingdom

6 th Floor Broad Street House 55 Old Broad Street London EC2M 1GT United Kingdom T +44 20 3238 7599

BCD Travel Thames Valley

Cavendish House Bourne End Business Park Cores End Road Wooburn Green Bourne End SL8 5AS T +44 20 3238 7485

BCD Travel Pinewood Studios

The Bungalow Pinewood Studios Iver Buckinghamshire SL0 0NH T +44 20 3238 7130

BCD Travel Manchester

Suite 1.02 Fabrica 269 Great Ancoats Street Manchester M4 7DB T +44 20 3238 7373

BCD Travel Liverpool

2 nd Floor 20 Chapel Street Liverpool L3 9AG United Kingdom T +44 20 3238 7100

BCD Travel Kingston upon Hull

3rd Floor 2 Humber Quays Wellington Street Hull HU1 2BN +44 20 3238 7040

Would you like to learn more about our travel management solutions?

Contact our sales team to explore how we can assist you with your corporate travel program.

Partnership

We’re more than a supplier. We’re part of your team.

We make the complex simple.

We put innovation at the heart of our vision and your program.

Quick access

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Executive team UK & Ireland

bcd travel phone number

Michèle Lawley

President, Europe

bcd travel phone number

Claudia Jackson

Managing Director UK & Ireland 

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Travel smart. achieve more..

Get solutions for business travel that help you save time, money and stress.

BCD's Travel Buyer Survey Reveals Shifting Priorities in Corporate Travel Policies

bcd travel phone number

Image Credit BCD   

BCD Travel’s recent study explores modern corporate travel policies and changes happening due to shifting priorities and trends. The results are based on an online survey from April 2024 of more than 200 travel buyers worldwide. The top three travel program priorities include duty of care, policy compliance and cost control. All three ranked highly in 2023 and have since gained importance. However, the ratings of other priorities went slightly down. Traveler satisfaction dropped in importance as one of the top priorities from 2021 to 2023 to fourth in 2024. Similarly, payment and expense were assessed lower than a year ago.

A travel policy is a critical factor in a successful travel program. It’s encouraging that many corporates agree as most travel buyers reported that their company has a dedicated travel policy. Differences arise in how policies are defined. Seven in 10 say their travel policy aligns with their company goals and is supported by leadership. Six in 10 define it as cost-focused and three in 10 describe it as traveler-centric. Only 15% of travel buyers reported that the policy is based on KPIs and traveler feedback.

What’s covered under travel policies?

A travel policy is a company’s guide for managing business travel. It helps control travel costs and outlines the guidelines employees must follow when planning trips for the company. Topics covered by travel policies range from trip purpose to traveler wellbeing to bleisure travel. According to the survey, the two most commonly covered themes include trip purpose (e.g. client meetings vs. internal meetings) and pre-trip approvals. While sustainability is growing in importance in the industry, less than half said sustainable travel is included in their policy. This is in line with a BCD survey from July 2023 that found only 45% of companies have targets for sustainable business travel. Bleisure travel, remote work, and diversity, equity and inclusion (DE&I) are covered/included least often.

Many companies have dedicated travel policies for senior employees, specific business units, and frequent travelers. Only 12% have written policies for travelers with accessibility needs or neurodivergent travelers. Less than one in 10 have policies addressing employees with special needs (e.g. nursing mothers), LGBTQ+ travelers, gender, religion, or age.

The biggest challenge for buyers when updating the policy is educating travelers. This is followed by managing policy exceptions, managing policy across different regions, and controlling policy compliance.

“Traveling for work can be stressful. You want your employees to be able to access all the resources they need to make the process as simple and efficient as possible – and that’s why regular policy communication is so important,” said Teri Miller, BCD’s executive vice president of the Global Client Team. “Technology has streamlined traveler communications, creating ways for companies to easily provide relevant, timely information that can keep travelers safe. For example, clients use our TripSource® platform to quickly reach travelers at different times through the planning and trip cycle.”

BCD and its consulting division Advito can provide advice and guidance on writing policies and engaging with travelers.

  • Communicate with travelers before, during and after trips. TripSource Messaging ensures travelers stay informed and engaged with risk alerts, flight alerts, emergency response notifications, policy information and trip reminders.
  • Use traveler engagement to create awareness, influence behavior and increase satisfaction.
  • Survey travelers to hear from them and use insights to make policy changes.

Policy communication & enforcement

According to respondents, the most common way to communicate travel policy updates is through the company intranet, followed by direct mailing. A third share updates in the online booking tool (OBT) or during employee training. BCD suggests introducing the travel policy during employee onboarding as it’s mutually beneficial. It builds transparency, helps new hires feel informed, and fosters a culture of preparedness and responsibility.

While more than half of travel buyers view their travel policy as very or extremely effective, only a third are as confident in their policy communication. Almost half rate their policy communication as moderately effective, reflecting the common challenge of educating travelers about the policy.

The most frequently used ways of enforcing travel policies include:

  • Highlighting policy-compliant travel options in the OBT
  • Performing an audit of travel expenses
  • Regularly communicating travel policy changes via multiple channels

“We know from experience that one of the most effective ways to communicate with travelers and influence their behavior is to put relevant messaging directly in the booking path. It not only results in increased compliance, but also leads to a more personalized and dynamic shopping experience for the traveler,” said Miller. “Advito’s Engage team uses merchandising in our clients’ OBTs to drive policy education when and where it matters the most – right when they are making a purchase decision.”

Cost-control policies

More than half of travel buyers report having reduced their travel budget in the past few years. At the same time, almost all introduced certain cost-control measures. The most popular measures are directed at reducing travel volume: encouraging online meetings, decreasing non-essential travel, encouraging fewer but longer trips, and limiting the number of employees on one trip. Other measures include using tools to lower the cost of a trip (e.g. price assurance), strict expense control, booking lower classes of air travel, and encouraging the use of public transportation instead of taxis.

Travel policy updates

In addition to travel management, various stakeholders are involved in creating and updating travel policies including finance, HR, procurement, security and the executive board. Most respondents updated their travel policy within the past year.

Companies should update their travel policies regularly to address the changing needs of travelers and the industry. A strong travel policy provides a consistent, safe, managed and cost-controlled framework that leads to wise travel decisions.

Trends shaping policy

Almost two-thirds of travel buyers expect sustainability (along with safety and security) to have the strongest impact on corporate travel policies in the upcoming years. Other trends of influence are technology, NDC, traveler wellbeing and new traveler needs. Meanwhile, DE&I is at the bottom of the list along with bleisure. Both are relevant but are not expected to considerably change travel policies.

Although traveler wellbeing has dropped slightly in importance, companies should be aware that business travel can be exhausting and influence travelers’ wellbeing and happiness. In today’s struggle for talent, accommodating travelers’ wellbeing can have a positive impact on employee retention. BCD helps clients adapt their travel policies, communicate with travelers, and provide the right traveler tools, which ultimately benefit traveler wellbeing.

To view the travel buyer survey report, click here .

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COMMENTS

  1. Contact BCD Travel

    If you need help with your trips, use TripSource or contact your BCD Travel team. You can find their contact details on your itinerary or on this web page.

  2. Client Inquiry

    Call BCD Travel's 24/7 emergency service for urgent support. You'll find the phone number of the emergency service center for your company on your booking confirmation email (itinerary). Here's an overview of the BCD Travel 24/7 emergency service centers worldwide.

  3. Customer Service

    Please feel free to contact us if we can help you in any way. Office Hours 7:30 a.m. - 6 p.m. Central Standard Time. Telephone (800) 913 1942. E-mail. BCD Travel 800-913-1942.

  4. BCD Travel

    2500 Cumberland Parkway. Suite 150, Atlanta, Georgia 30339. T +1 678 441 5200. All BCD offices in the United States. Get Directions.

  5. BCD Travel

    BCD Travel is a global travel management company that offers solutions for business travel programs. Contact us for more information or to get in touch with our experts.

  6. find locations

    BCD Travel is a global travel management company with offices in various countries and regions. Find the address, phone number and website of your nearest BCD Travel office here.

  7. Contact Sales

    Make business travel a best-in-class experience for everyone in the company. Wide array of business travel services. Committed travel experts for service and support. User-centric, award-winning travel platforms and apps, such as TripSource®, DecisionSource®, BCD Marketplace, BCD Pay and BCD Invite.

  8. Get to know us

    Contact; Get to know us. BCD Travel was founded on Jan. 3, 2006, when BCD Group announced its decision to purchase TQ3 Travel Solutions Management Holding GmbH and a majority interest in The Travel Company. These two companies were combined with WorldTravel BTI under one ownership to form BCD Travel. The company formally began trading under its ...

  9. Contact

    Learn more about our solutions for your business travel. *. Demo request. Contact request. What is your work email?*. What's your company name?*. What's your first name?*.

  10. Emergency assistance

    Find the phone number to call for emergency assistance while traveling with BCD Travel. The number depends on your home region or country and is listed on your itinerary or travel manager.

  11. BCD Travel: global leader in travel management

    Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2023, BCD achieved US$20.3 billion in sales.

  12. Manage travel

    Travel risks like COVID-19 has put traveler safety as the number one priority for many companies. Risk management for your employees or colleagues is an essential part of managing business travel. With reliable tools and 24/7 emergency service, we help you ensure the safety of your travelers on the road.

  13. Contact

    A contact center term for an individual who is calling or visiting your company by phone or through the website, and who is requesting an interaction with an agent. ... Contact BCD Travel. Solutions. Business travel management; Corporate Travel Service; Business travel consulting; Meeting and events; DecisionSource; Hotel savings; TripSource ...

  14. Contact center

    Contact center. An umbrella term that generally refers to reservations centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle. Travel smart. Achieve more. Get solutions for business travel that help you save time, money and stress. Contact BCD Travel. An ...

  15. FAQs

    TripSource is BCD Travel's total trip management platform for travelers and travel arrangers. It's designed to simplify business travel by keeping travelers organized and in the know while on the road. ... the top right of the navigation bar and then select 'SMS Notifications' from the left side bar menu to enter your phone number and ...

  16. BCD Travel

    Continuous monitoring of flights and travel advisories via BCD Travel agents and our TripSource technology alerting travelers of any potential flight issues; ... Contact Information: Phone: 248-208-5024 or 800-610-5640. Fax: 770-391-6340. Email: [email protected]. Hours of operation: 9:00am - 6:00pm. After Hours/Emergency Assistance:

  17. BCD Travel

    As the only "Big 3" travel management company to earn TMC Elite partner status with SAP Concur, BCD Travel offers a powerful solution for travelers, travel managers and procurement teams. Travelers have more visibility into policy and the whole trip and expense process, so they're more engaged and less frustrated. That translates into improved customer service and greater productivity ...

  18. Frequently asked questions

    FAQ Most frequent questions and answers Becoming a customer (RFP/RFQ/RFI) I would like to speak to someone about and RFI/RFP/RFQ Fill in this form USA and Canada: If you already did fill out the sales request form and didn't yet get a reply (please give it 3 business days) you can call us at 678-579-1320.

  19. TripSource Support

    TripSource Support. How can we help? Check out our FAQs for answers to common questions.. An asterisk (*) indicates a required field.

  20. Bcd Travel in Dallas, TX 75230

    About Bcd Travel. Bcd Travel is located at 7023 Currin Dr in Dallas, Texas 75230. Bcd Travel can be contacted via phone at (469) 232-9899 for pricing, hours and directions.

  21. KPMG

    KPMG LLP develops and implements comprehensive talent mobility solutions for multi-national corporations. By combining deep industry experience and highly distinguished insights in tax, payroll, compensation, and benefits, they enable their clients to strategically manage their mobility programs. With their broad vendor ecosystem, they empower ...

  22. Human Resources

    Travel isn't without risks. With reliable tools and services, you can prevent your staff from traveling to risky destinations or offer direct support to ensure their safety abroad. Automated pre-trip approval process. 24/7 emergency service. Risk alerts and emergency response in our travel app.

  23. BCD Travel

    Contact BCD Travel. BCD Travel in United Kingdom. BCD Travel Watford. Leavesden Studios Building 5, Suite 6 Hercules Way Watford WD25 7GS United Kingdom T +44 20 3238 7130. Get Directions. BCD Travel United Kingdom. 6 th Floor Broad Street House 55 Old Broad Street London EC2M 1GT United Kingdom

  24. BCD's Travel Buyer Survey Reveals Shifting Priorities in Corporate

    BCD Travel's recent study explores modern corporate travel policies and changes happening due to shifting priorities and trends. The results are based on an online survey from April 2024 of more ...