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CONTRACT POSITIONS

We’re looking for outstanding contract talent in the United States to join us on our mission to power global travel for everyone, everywhere. Click here to start your journey with Expedia Group today.

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Our Customer Service and Partner Operations teams are driven to make travel more accessible for our customers. That’s why we work hard to delight our clients at each stage of their travel reservation and offer the best experience in the industry. We’re looking for people who are energetic, motivated and eager to make an impact to join our expanding teams.

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Find out more about our people in these roles:, lucy wilton, travel consultant careers at expedia group – meet sofia.

Sofia is a Business Travel Consultant in our Manchester office and has been with Egencia, an Expedia Group brand, for over a year....

Travel Consultant Careers at Expedia Group - Meet Luis

Luis joined our Manchester office in October 2018 as a Business Travel Consultant. Having worked at a competitor...

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We want you for you. Not the future you, or the after training you. We want the passionate and ambitious you of today, what you can bring to the table right now. And of course, we can't wait to meet the future you too.

Why Expedia Group

Our purpose is to strengthen connections, broader horizons and bridge divides. We are among the largest technology companies in the world, and our work is solely dedicated to one of the most socially and economically important activities on the planet – travel.

Our travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, we’ve got it. These options are backed by industry leading technology and a worldwide team of passionate employees whose focus is creating the best travel experience.

Our benefits

Comprehensive doesn't begin to cover all the benefits and amenities we offer you if you join us.

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• Step 1: What Is The Opportunity?
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Step 1: What Is The Vacation Consultant Opportunity?

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Spectacular Vacations Need Spectacular Navigators

For over 35 years, our Expedia Cruises™ Vacation Consultants have been navigating spectacular vacations to suit every type of traveler. Our expertise in air, land, and sea vacations has rendered us the travel agency of choice for over 1 million travelers across North America.

Whether our customers choose to book online, in store, over the phone, or all three, our commitment to personalized service and a seamless customer booking experience continues to attract and retain new customers, helping us grow to 260+ retail locations.

Our passion for travel unites us with our customers, and as our customer base continues to grow, so does the demand for the friendly, personalized service that our Vacation Consultants provide. Our vacations are not off-the-shelf, and customers rely on us for booking complex travel products such as cruises, international travel packages, all-inclusive resort vacations, luxury coach and rail tours, flights, hotels, travel insurance, and more.

What does it take to become a Vacation Consultant with Expedia Cruises?

As you know, the love of travel is universal and naturally, our Vacation Consultants come from a variety of backgrounds. They are passionate, resourceful, personable, and forever curious. They are your neighborhood travel experts. They are motivated, service-oriented professionals who take pride in building relationships in their community while leveraging the unparalleled resources of the Expedia brand to grow their own travel business.

While some enjoy the flexibility of planning their work around family life or their current career, others are dedicated full-time to growing their business. The choice is ultimately theirs. Do either of these options sound like you?

Americans are the worst (globally) at taking vacation time: Here's how many days we take

• Americans take the least vacations globally, averaging just 11 days.
• Only half of Americans plan to use all their allotted time off.
• The French are doing the opposite. In the survey, France won the spot as the country that gets the most days off, about a month.

Summer vacation mode may be in full swing, but it turns out Americans aren’t the ones packing their bags, according to a new study by travel platform Expedia. 

Expedia’s 24th annual Vacation Deprivation Report, which surveyed 11,580 people across 11 countries in March and April, found Americans to take the least vacations globally. Sixty-five percent of U.S. respondents said they feel as if they don’t take enough time off – the highest rate in 11 years.

Americans not only receive the fewest vacation days each year, averaging just 11 days, but only half of them even plan to use all their allotted time off. 

Going abroad? Here's how to to tip in Europe, Africa, Asia, Latin America, Australia and New Zealand

How much time off do Americans take?

The study found that Americans take 11 days off a year on average.

Learn more: Best travel insurance

The reasons are all too relatable: Americans said they’re just too busy, and planning a vacation can be “overwhelming.”

Compared with the rest of the world, Americans are almost twice as likely to go a year or more without taking a vacation. Japan, France and Hong Kong were all found to have healthy holiday habits in the study. (Hong Kong respondents actually took more time off than their earned paid time off.)

"Vacations are not a guilty pleasure, yet that's the way Americans have been treating time off for years now," said Mel Fish, vice president of Global Public Relations, Expedia Group Brands, in a statement to USA TODAY. 

“Guilt, hustle culture, and the stress of planning a trip are why 65% of Americans say they're 'vacation deprived,' the highest rate in over a decade of Expedia tracking it. With more than half of Americans not using all their PTO annually, despite getting the fewest amount of vacation days globally, we're clearly overdue for an overhaul when it comes to our relationship with vacation time.”

Even worse, about 19% of Americans said they save up their vacation days for a big trip and end up not even going. 

While Americans grind away at work and manage their busy schedules, the French are doing the opposite. In the survey, France won the spot as the country that gets the most days off, about a month. (You may have heard of the famous French August shutdown , when many businesses close and people get away from the cities.)

In Japan – one of the surveyed countries where its residents take the second-least amount of days off at 12 days – vacations are spread out throughout the year, about every month or so. That contributes to the Japanese having one of the lowest levels of vacation deprivation, according to the study. 

Americans may want to follow suit and take that step to finally book the trip on their bucket list. Going on vacation comes with a slew of benefits for someone’s well-being , like reducing depression. Taking a trip even helps us show up in our daily lives and jobs better. Unfortunately, Americans ranked the lowest out of the 11 countries for prioritizing rest and relaxation during their trips. (Seriously, turn off the email notifications.)

“You know how sometimes your computer needs a reboot? Our brains are much the same,” said Becky Spelman, a psychologist who partnered with Expedia, in a statement to USA TODAY. “Over time, work stress can build up to an unsustainable level and our brain functions start to slow down and work less effectively.” 

Tips to book that trip

◾ Go for the long weekend. Because a big annual trip can be costly and come with a lot of pressure, opt for booking shorter getaways, like a long weekend . Although holiday weekends can cause prices to surge, taking a Friday or Monday off for a long weekend during shoulder season means fewer crowds and lower prices. 

◾ Use technology. Artificial intelligence travel planners and price trackers are at our fingertips, and those can make the research and planning of booking a trip a little less overwhelming. Using a flight tracker to monitor flight costs can help you score the best deal. And if you don’t know where to go, an AI travel planner from Expedia or Booking.com can help you find accommodations and even decide on a destination based on your interests. 

“When we take a break, it’s easier for our brains to absorb new information, process new sensations and create new memories – a process known as ‘cognitive flexibility,’” Spelman said. “The benefits can last long after the vacation is over. By taking time off and ‘rebooting’ our brain, we return refreshed, which can lead to longer-term job satisfaction.”

Kathleen Wong is a travel reporter for USA TODAY based in Hawaii. You can reach her at [email protected] .

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

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May 6, 2024

Expedia Group today released its  2023 Global Impact Report  highlighting actions taken and progress made in pursuit of the company’s environmental, social and governance targets and commitments. Formally launched in 2022, Expedia Group’s  Open World™ social impact and sustainability framework  has since come to life through programs and partnerships focused on driving impact, with the mission of powering more responsible and sustainable travel for everyone, everywhere. 

“Expedia Group continues to focus on making a positive impact across the travel industry, concentrating on the connection between our employees, partners, travelers and communities,” said Peter Kern, vice chairman and CEO, Expedia Group. “We have expanded our environmental and community initiatives through the launch of programs like the Made to Travel™ Fund, which awards grants to nonprofits that share our goal of removing barriers to travel. Holding ourselves accountable, this report highlights our actions, progress, ongoing commitment, and vision for the future of travel.”

Key highlights from 2023 include:

Environment

Expedia Group published its inaugural  Climate Action Plan  and shared a commitment to reach Net Zero greenhouse gas (GHG) emissions by 2040, aiming to reduce Scope 1, Scope 2 and upstream Scope 3 GHG emissions by at least 90% by 2040. 

Interim targets: 

• Reduce Scope 1 and Scope 2 GHG emissions 75% by 2030. 
• Continue to source 100% renewable electricity annually through 2030. 
• Engage our value chain to ensure 75% of our suppliers by emissions set science-based targets by 2028. 

Next steps include developing a Net Zero roadmap which outlines the path to achieving these commitments. Additionally, in an effort to help travelers understand and book more eco-friendly properties, Expedia Group has added industry-aligned attributes to its travel sites that help supply partners demonstrate their sustainability credentials. This allows travelers the ability to filter for hotels that have received  third-party eco-certifications . 

Social Impact

Expedia Group launched two initiatives focused on making travel more open, inclusive and accessible — the  Open World Accelerator  supporting small and midsized businesses that power travel, and the Made to Travel™ Fund, which provides funding to nonprofits around the world. 

Additionally, the company and its employees continued its effort to help better its communities and their wellbeing and resiliency as:

• $8.7 million in funding was provided to partners, and 60 nonprofits received grants to support their work
• Expedians collectively volunteered more than 34,000 hours and supported more than 2,000 non-profit causes
• More than $1.5 million in grants awarded through the  Made to Travel™ Fund  in 2022 and 2023 to open access for underserved or underrepresented travelers to life-changing travel experiences

Inclusion and Diversity

Expedia Group made significant progress toward its global gender representation goal and exceeded its hiring ambitions in the U.S. for candidates from underrepresented identities (URI*). 

The year marked the company’s highest increases in hiring including:

• 4% increase for women year-over-year
• 8% increase for URI candidates year-over-year
• 48% of employees globally are women, with women representation at the leadership level reaching 40%
• 31% of U.S. hires were from underrepresented identities

Expedia Group also took an important step toward closing the gender pay gap by conducting its first all-company pay assessment across roles, demographics and locations. The company developed action plans focused on correcting disparities by making salary adjustments for all genders globally. After adjusting, women at Expedia Group earn USD $1 for every USD $1 earned by men, on a global basis for comparable jobs. 

(*URI refers to Black, Latino/a/x, Indigenous and Multiracial identities)

The 2023 Global Impact report was prepared with reference to the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB) standards, and the Task Force on Climate-Related Financial Disclosures (TCFD). For more information on Expedia Group’s Open World™ social impact & sustainability framework, visit  www.expediagroup.com . 

About Expedia Group 

Expedia Group, Inc. brands power travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Our organization is made up of three pillars: Expedia Brands, housing all our consumer brands; Expedia Product & Technology, focused on the group’s product and technical strategy and offerings; and Expedia for Business, consisting of business-to-business solutions and relationships throughout the travel ecosystem.

Expedia Group’s three flagship consumer brands include: Expedia®, Hotels.com®, and Vrbo®. One Key™ is our comprehensive loyalty program that unifies Expedia, Hotels.com and Vrbo into one simple, flexible travel rewards experience. To enroll in One Key, download Expedia, Hotels.com and Vrbo mobile apps for free on iOS and Android devices. One Key is currently available in the U.S. and will become available globally soon.

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Which AI trip planning tool is the best? Here's how Expedia's and Booking.com's compared.

• Expedia Group's Romie and Booking.com's AI Trip Planner are AI-powered travel tools that can help travelers plan and manage their trips.
• Both tools can recommend destinations, places to stay, and things to do and even create a full itinerary for your trip.
• However, these AI travel planners are still in their early stages and can't yet be relied on completely.

This new travel adviser can help travelers plan and manage their trip – and then come with them on vacation.

Expedia Group revealed a new artificial intelligence assistant last month that users can access anytime via their phones. Named Romie, the alpha version available now via Expedia’s iOS app in the U.S., can help build itineraries, summarize travel plans discussed in group chats, warn customers of trip disruptions and more.

Jeff Miller, Distinguished Product Manager at Expedia Group, said “travel is a complicated business and part of the complexity is about orchestrating and managing all the parts of your trip.” The company previously introduced a travel planning feature powered by ChatGPT last year, but the new assistant marks an expansion of its AI capabilities.

“Romie’s job is to meet you where you are, not wait for you to come,” he said. The feature uses the same OpenAI models that power ChatGPT, but Expedia is “open to using other tech or models” as well.

Make travel easy: We tested ChatGPT itineraries in 5 US tourist spots

Romie is the latest AI-powered travel tool , joining other travel platforms utilizing the technology to make a seamless, more customized experience for travelers. In an Oct. 2023 Booking.com survey of more than 27,000 travelers across 33 countries, 56% said they want to use AI to help inform upcoming travels.

Last summer, Booking.com launched its own AI Trip Planner, which also uses ChatGPT to help travelers find accommodations and build out personalized itineraries.

“Imagine having a conversation (with) the AI Trip Planner and being able to render or change what you see (on the Booking.com website) to match the content of your conversation,” Adrienne Enggist, Senior Director of Product at  Booking.com , told USA TODAY. “The hyper-personalization, really, can be supercharged to make your travel planning more productive, much easier.”

USA TODAY’s Nathan Diller and Kathleen Wong tested Romie’s itinerary-building capabilities against Booking.com’s AI Trip Planner to see what it’s like using AI to plan a trip to Rome from Sept. 9-12. Here’s what they found.

What is it like to use Romie?

I started by making a hotel booking on Expedia, which users need to use Romie’s itinerary-building features. iPhone users in the U.S. can opt-in to access the early version of Romie via the EG Labs section of the Expedia app, but the company does not yet have a public launch date.

I reserved a room at Suitedreams – just under $627 for three nights in September – with an “excellent” rating and over 1,000 reviews. Then I phoned a friend (or AI assistant, rather) to help with the rest. 

When I clicked through to my itinerary, Romie suggested restaurants near the hotel unprompted, with distances listed. When I clicked on one, it took me to a chat function where I could see various restaurants’ Yelp ratings, hours of operation and other info. I could peruse certain details from there, but other buttons moved me to the Yelp app.

Romie cannot complete restaurant reservations for users, but I was able to add bookings to my itinerary by telling the chatbot when I’d be eating. Miller emphasized that Romie is not “just automatically charging your credit card on your behalf.”

“We don't think that experience is quite ready yet, let’s put it that way,” he said. “But we do think that we can still guide you to be able to take action for yourselves.”

Romie also recommended “some of the best things to do” in Rome, like the Colosseum and the Vatican Museums. The chatbot was also able to suggest bookstores when I asked and give me directions to one I selected. When I requested other activities near my hotel, Romie provided several tours I could book through the Expedia app.

I did run into some hiccups when I clicked on the Colosseum option Romie listed on my itinerary page. The AI program pulled up a “B&B in Rome 2 stops from” the landmark, even though I already had a hotel. When I clicked on the listing, it took me to what looked like an external website that suggested I book it on Airbnb – a competitor to Expedia Group’s Vrbo.

When I asked whether I needed tickets for the Vatican Museums, Romie said yes, sharing a website where I could buy them. But the URL was not hyperlinked and I could not click through, nor could I copy and paste it from my phone, meaning I’d have to manually type it into my browser.

Curious to try another method of communication, I added Romie to my phone contacts to use its text message feature. Romie was similarly able to recommend coffee shops near my hotel that way, but this time, I had to tell the bot where I was staying. Unlike in the app, it did not have my booking information.

I also requested help with booking a rental car. Romie acknowledged my parameters – my travel dates and the budget I shared – and sent me an Expedia link. However, when I clicked on it, I was shown hotel listings.

At one point, I asked for a full itinerary for my three-night trip. Romie asked about my interests – I listed food, historical sites and art – and offered a detailed plan with activity and dining suggestions for the morning, afternoon and evening. I tried that separately with the in-app chat function and was given less of a true itinerary than a list of things to do.

“Launching an early version of Romie in EG Labs provides registered participants with the opportunity to test out products and share their feedback in real-time to help Expedia troubleshoot bugs prior to public launch,” Miller said.

Romie’s other features fell outside the purview of my hypothetical trip, but Miller said the tool will get to know users’ preferences over time, with “progressive intelligence” being a key principle.

“An assistant that forgets what you told it isn't very useful, especially in a complex process like travel planning that we all know takes weeks or sometimes months,” he said. “So, that notion that Romie’s learning as it goes and remembering is very important to what we think an assistant needs to do.”

Based on my test run with the current version of Romie, I’d recommend it to travelers as a starting point for generating ideas and tracking itinerary items of interest. However, given the apparent glitches in the user experience, I wouldn’t rely solely on the tool.

– Nathan Diller

How to use AI to plan a vacation: And what you should know first

What’s it like to use Booking.com’s AI Trip Planner?

Booking.com’s AI Trip Planner is only accessible via the Booking.com mobile app in English-speaking markets, including the U.S., U.K., Australia and New Zealand. Once I created an account, a pop-up screen prompted me to “start chatting” with the AI Trip Planner. The AI tool greeted me and asked how it could help my trip planning – it also warned me that it’s “still learning.”

According to Enggist, the AI language model is still in its “early discovery, early planning space.” It acts like a well-traveled friend who can provide guidance based on your answers, interests and tastes. The tool can recommend destinations, places to stay, and things to do and even create a full itinerary for your trip. 

“It’s less about generating search results and more about curating lists of things that are potentially ideal for you,” she said. 

In the future, Booking.com hopes to “extend the helper all the way through the journey,” like updating your ground transportation if your flight is delayed, Enggist said. 

I asked the AI Trip Planner to find me a hotel room in Rome for three nights in September, and it asked for specifics, like a preferred location or type of hotel. I said it would be my first time, and I didn’t know where to start. The tool responded with three hotel options, all of which are based in Rome’s city center, highly rated and cost between $264 and $602 for the stay.

While I could learn more about the hotels and read their reviews on the app, I couldn’t book directly through the AI Trip Planner. For that, I’d have to go to the hotel’s page on the app or website. I also couldn’t book a rental car through the AI Trip Planner.

I then asked the AI Trip Planner to come up with things for me to do during my trip, and it gave me eight “popular attractions and activities,” such as visiting the Colosseum and the Pantheon – typical Rome must-dos. I asked if the tool could help me get tickets to the Colosseum, and it told me that I had to visit the website for the Colosseum or a third-party vendor like Viator to do so. 

“The AI Trip Planner makes recommendations that are more niche or more hidden gems,” Enggist said. However, I found that even when I gave more specifics about what to do – like if I were a foodie – the first results were still the most popular or famous choices, which also means crowds and often overly touristy places.

When I asked for vegan restaurant recommendations, it gave me five. Although there were no links for me to learn more or how to contact the restaurants, I was able to ask for more detailed descriptions, like what I could expect from their menu and the atmosphere. 

I asked the AI Trip Planner to help me get from one of the recommended hotels to one of the suggested vegan restaurants. I was pleasantly surprised at how detailed the results were: I was told the stations and lines if I wanted to use the metro, or take a 20-minute walk “through some of Rome’s most beautiful neighborhoods.” 

Finally, I asked the AI Trip Planner to give me a three-day itinerary in Rome if I love food and am vegan. It broke down each day into the morning, lunch, afternoon and dinner, including what to do and where to eat each meal. The itinerary is a good starting point for travelers, but since it told me to visit the Colosseum and Roman Forum in the afternoon – which is peak visiting time – I’m not sure it accounts for crowds or long lines.

While I wouldn’t depend on the AI Trip Planner for my complete trip itinerary, I would certainly turn to it for help finding accommodations and initial ideas in the beginning stages of my trip planning.

If I were hoping to go on a beach vacation and had a budget in mind but no destination, this is where chatting with the AI Trip Planner would come in handy. I also liked how it helped narrow down my hotel options based on location and price, which is sometimes a challenging yet essential part of planning a vacation. Based on the vagueness of the AI Trip Planner when asked about day-to-day activities, I likely wouldn’t use the tool for restaurant recommendations or things to do since you need to leave the platform to book or get further details anyway. 

These AI travel planners are designed to personalize and simplify the travel planning process. Although they aren't yet at the stage where you can rely on them completely, only time will tell.

– Kathleen Wong

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .