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Catastrophe losses double at Travelers as insurance industry and more regions absorb severe weather

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FILE - The Travelers company headquarters in St. Paul, Minn., Jan. 25, 2010. Travelers Cos. reports quarterly financial results, Thursday, Jan. 21, 2016. Property casualty insurance provider The Travelers Cos. moved to a loss in its 2023 second quarter as wind and hail storms in several states brought about an increase in claims. (AP Photo/Jim Mone, File)

Colorado Rockies assistant bullpen catcher Kyle Cunningham navigates a hail-covered walkway to the field after a storm Thursday, June 29, 2023, in Denver. The Rockies were scheduled to play against the Los Angeles Dodgers. (AP Photo/David Zalubowski)

Hail covers a tarpaulin and the field after a summer storm packing heavy rain, high winds and large hail swept over Coors Field, Thursday, June 29, 2023, in Denver. The Colorado Rockies were set to host the Los Angeles Dodgers, Thursday. (AP Photo/David Zalubowski)

A clubhouse worker struggles to guide rain and hail into a drain inside the visitor’s clubhouse after heavy rain with high winds and large hail swept over Coors Field before the Colorado Rockies hosted the Los Angeles Dodgers, Thursday, June 29, 2023, in Denver. (AP Photo/David Zalubowski)

Fans seek shelter in the enclave to the gates of Coors Field as heavy rain packing high winds and large hail sweeps over downtown Denver on Thursday, June 29, 2023. (AP Photo/David Zalubowski)

Heavy rain packing high winds and large hail sweeps over Coors Field in Denver on Thursday, June 29, 2023. (AP Photo/David Zalubowski)

Terre Haute Street Department and Terre Haute Wastewater Utility employees work to remove fallen trees on Thursday, June 29, 2023 in Terre Haute, Ind. Utility crews were scrambling Friday to restore electricity after a storm front moved across Illinois and Indiana on Thursday packing winds topping 70 miles an hour at times. (Joseph C. Garza/The Tribune-Star via AP)

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Travelers, considered a bellwether for the insurance industry due to its size, said catastrophe losses doubled in its most recent quarter and the company swung to a loss as severe wind and hail storms in a number of regions led to rising coverage claims.

The increasing frequency of extreme weather from hurricanes and wildfires to high winds and hail, are leading to disruptions in the insurance industry with some companies pulling out of states that are getting hit hard, such as Florida and California.

Catastrophe losses at Travelers jumped to $1.48 billion for the three-month period ending on June 30, up from $746 million in the same period last year.

Insurers have retreated from regions that have been hit repeatedly by severe weather, even after raising premiums for years to cover those losses.

State Farm and Allstate have pulled back from California’s home insurance market , saying that increasing wildfire risk and soaring construction costs mean they’ll no longer write new policies in the nation’s most populous state.

This week AAA said that it will not renew “a very small percentage” of homeowners and auto insurance policies in hurricane-wracked Florida, joining other insurers in limiting their exposure in the Sunshine State despite efforts by lawmakers to calm the volatile insurance market.

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AAA insists it’s not leaving Florida, but that last year’s devastating hurricane season had led to an unprecedented rise in reinsurance rates, making it more costly to operate there.

Florida has struggled to maintain stability in the state insurance market since 1992 when Hurricane Andrew flattened Homestead, wiped out some insurance carriers and left many remaining insurers anxious about writing or renewing policies in Florida. Risks for carriers have also been growing as climate change increases the strength of hurricanes and the intensity of rainstorms .

Rising claims at The Travelers Cos. contributed to a $14 million loss, or 7 cents per share. Adjusted for non-repeating costs, the company reported earnings of 6 cents per share, but that’s still far from the per-share profit of $2.27 that analysts polled by Zacks Investment Research had expected.

A year earlier the New York company turned a $551 million profit, or $2.27 per share.

Adjusted revenue reached $10.13 billion, however, outpacing expectations as net written premiums rose to an unprecedented $10.3 billion. Net written premiums are a measure of how much of the premiums paid by customers that a company gets to keep for assuming risk.

Shares rose slightly Thursday.

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Feb 5 2024 // Net income at The Travelers Cos. for the last quarter of 2023 about doubled compared to the same time in 2022, to $1.6 billion on lower catastrophe losses and a return to profitable results in the personal insurance...

Jan 19 2024 // Net income at The Travelers Cos. for the last quarter of 2023 about doubled compared to the same time last year to $1.6 billion on lower catastrophe losses and a return to profitable results in the personal insurance...

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U.S. insurer Travelers posts profit beat on underwriting, investments

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Republican presidential candidate Donald Trump holds a campaign rally in Butler

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Trump-victory trades to swell after shooting, investors say.

Saturday's shooting at U.S. former President Donald Trump's election rally raises his odds of winning back the White House, and trades betting on his victory will increase this coming week, investors said on Sunday.

Delegates look at news reports outside the Republican National Convention are underway in Milwaukee

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As Beryl barrels through, travelers’ insurance could make the difference on your next trip

W ICHITA FALLS ( KFDX/KJTL ) — In an era where travel is increasingly accessible yet unpredictable, the benefit of travel insurance has become more crucial than ever.

Essentially, this coverage serves as a safety net, offering financial coverage for a range of unforeseen travel situations.

The arrival of Hurricane Beryl highlights the importance of travelers’ insurance, both as coverage in case of evacuation or in case of a trip getting canceled due to a natural disaster.

Travelers’ insurance covers a variety of things, from cancellation of a trip due to an illness or even insurance for luggage if it gets stolen or damaged during travel, according to the owner of Tip Top Travel Services, Chelsea Hadden.

“For instance, it will cover your medical if you’re over in a foreign country and you get sick or injured and you need medical attention. Your American insurance will not work in a foreign country, but your travelers’ insurance will,” Hadden said. “The same thing with the storm that’s happening right now. I’ve had so many travelers end up having their travel plans completely canceled because of this hurricane.”

If you’re a frequent flyer, you can purchase an annual plan.

“What’s great about the annual policy is it’s $400 for the entire year, but it covers up to $4,000. So, if I need to use that for any of my trips, it’ll cover up to that amount. After that amount, then you’re going to need to cover the rest,” Hadden explained. “The other option is [to] do it per trip, and that’s going to give you your most coverage. That’s what I like to suggest to people who are going on a big vacation or something that they’ve saved for and planned for.”

As far as the price of coverage per trip, it depends on the extent of the trip and age, Hadden said.

While travel opens doors to new experiences, insurance protects travelers against the unexpected.

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As Beryl barrels through, travelers’ insurance could make the difference on your next trip

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The travelers companies, inc. (trv).

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Travelers Homeowners Insurance Review

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Cheaper rates than most competitors in our rating

Long established, financially sound

Lacks some of the discounts other insurers in our rating offer

Why Trust U.S. News

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Table of Contents

About Travelers

Travelers review.

  • State Availability

Key Takeaways:

  • Travelers homeowners rates are among the lowest of every standard policy we sampled. 
  • Discounts are available for new homebuyers, loss-free properties, bundling with another Travelers policy, protective device ownership, and LEED-certified homes. However, they fail to offer many common discounts, including auto-pay and customer loyalty. 
  • AM Best gave Travelers their highest rating of A++ for superior financial strength.

One of the oldest and largest insurance providers in the U.S., Travelers has been in business for more than 165 years. With a total revenue of $35 billion and 30,000 employees, this Hartford, Connecticut-based insurer offers a full range of insurance products and is tied for No. 9 in our Best Homeowners Insurance Companies rating.

Travelers Home Insurance Details

  • #9 in  Best Homeowners Insurance Companies  (tie)
  • #2 in  Cheapest Homeowners Insurance Companies
  • #5 in  Best Home and Auto Insurance Bundles

Travelers offers a competitive assortment of standard and optional homeowners insurance policy coverages in all states except California and Florida. We found that homeowners insurance policy costs for our sample dwelling were cheaper with Travelers than with most other companies, edged out only by State Farm. Another plus is that the company is financially solid, with the highest rating of A++ from A.M. Best.

Its standard home insurance policy provides coverage for your dwelling, other structures on your property, personal belongings, personal liability, guest medical coverage, and loss-of-use coverage.

It has similar add-ons to other insurers in our rating such as coverage for valuable items, water backup, identity theft, and the option to add replacement cost to your policy. This would mean that when Travelers determines the value of items covered by your policy it wouldn’t take depreciation into account. It also offers a “green” coverage add-on that would help cover the cost to repair or replace items with eco-friendly or high-efficiency materials after a covered loss.

On the downside, Travelers doesn’t offer some of the more common discounts that other insurers in our rating do, with no reduction in rates for customer loyalty, opting for auto pay, or electronic document delivery. All of the above are offered by at least some competitors in our rating.

Travelers does offer multi-policy, or bundling, discounts for purchasing car or boat insurance along with a homeowners policy, but the savings for bundling are less than you’ll get with other insurers in our rating. Other available discounts include reduced rates for alarm systems, protective devices, and remaining claims-free.

Bottom Line:

Travelers offers cheaper home insurance rates than most competitors in our rating while offering similar coverage options, and is financially sound. But Travelers doesn’t offer some common discounts that some of the other insurance providers in our rating do.

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Homeowners Insurance Coverage Map

Available In:

  • Connecticut
  • District Of Columbia
  • Massachusetts
  • Mississippi
  • New Hampshire
  • North Carolina
  • North Dakota
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • West Virginia

What Homeowners Insurance Policies Does Travelers Offer?

A standard homeowners insurance policy with Travelers includes all the coverages typically found in any homeowners policy, including:

Loss of Use

Personal liability, guest medical coverage, dwelling coverage, other structures coverage.

Remember that homeowners Insurance policies normally have maximum reimbursement limits for each of the categories above. Most policies allow you to purchase additional coverage for a specific need. For example, if you have a lot of valuable jewelry, you might want to consider adding additional coverage for valuable items.

What Optional Homeowners Insurance Coverage Does Travelers Offer?

Travelers offers a large assortment of optional coverages, including the following:

  • Identity theft helps pay expenses incurred as a result of your identity and sensitive information being stolen and can provide assistance to restore your identity.  
  • Jewelry and valuable items coverage is worth considering if your home contains a significant amount of jewelry or other valuables that might exceed the limits of a standard policy. 
  • Contents replacement cost can be helpful, particularly if it has been a number of years since you purchased your policy. This optional coverage can reimburse you for the current replacement cost of personal property, rather than capping it at a preset amount.
  • Earthquake damage is not covered by a standard policy with Travelers, as is the case with most insurers. Consider optional earthquake coverage if you live in an area where this is a threat. 
  • Flood insurance is not included with a standard policy, but may be required by your lender if you live in an area prone to flooding. The National Flood Insurance Program (NFIP) provides flood insurance through various carriers at costs based on Federal Emergency Management Agency maps of high-risk flood areas. You can check these maps to see if you’re in a high-risk area.
  • Water backup coverage provides reimbursement for a failed sump pump or sewer line in your home and isn’t typically included with a standard policy. 
  • Green improvement coverage provides funds to rebuild your home to a more efficient or earth-friendly standard after a loss, even if the cost of materials exceeds the limits of your standard policy. 

What Doesn't Travelers Homeowners Insurance Cover?

Like most homeowners insurance companies, Travelers doesn’t include coverage for a flood or earthquake with a standard policy. Both are available as optional coverage with Travelers.

Standard policies also don’t include coverage for identity theft protection, valuable jewelry or collectibles, water damage from a failed sump pump or sewer, or rebuilding your home to be more energy efficient. All of these can be purchased for an additional cost.

How Much Is Travelers Homeowners Insurance?

Our study found that a standard homeowners policy with Travelers would cost $134.70 per month for our sample home, less than the average of all companies we looked at.

Our sample rate is based on homeowners insurance for a 2,400-square-foot, three-bedroom townhome located in Naperville, Illinois, valued at $450,000 and insured for $500,000.

What Homeowners Insurance Discounts Are Offered by Travelers?

Travelers offers many of the same discounts available with homeowners insurance policies from other companies, including:

  • Multi-policy. If you purchase your car insurance or another policy through Travelers in addition to your homeowners insurance policy, you could be entitled to a discount of up to 12%.  
  • Protective device discount. You may be entitled to a discount on homeowners insurance if your home is equipped with smoke detectors, a home security system, a sprinkler system, or other approved device. 
  • New home buyer. Buyers who have purchased a home within 12 months of purchasing a homeowners insurance policy may be eligible for a discount. 
  • Green discount. Travelers offers a homeowners insurance discount of up to 5% for homes that have been Green Home certified by the Leadership Energy and Environmental Design (LEED) organization. 
  • Claim-free. Homeowners who remain claim-free for a predetermined period of time may be eligible for a homeowners insurance discount. 

How Do I Buy Travelers Homeowners Insurance?

Travelers sells homeowners insurance directly to customers and through a network of 13,500 independent agents. Either way, company representatives and agents can walk you through the process, to make sure you get the coverage you need and any discounts you are entitled to.

If you prefer to deal directly or start the process yourself, you can get a free quote by going to the company’s website. You can also call Travelers and speak to a company representative.

If working with a local agent is your preference, you can find one by going to the Travelers website and entering your city and state or ZIP code. You’ll get a list of agents nearby, along with types of coverage offered by each.

However you choose to get a quote and purchase a policy, be prepared to answer some questions about your home, its location, and contents.

Here are some of the things to know before starting the quoting process:

  • Age and size of your home, including garages and outbuildings
  • Age of your roof, and type of roofing material used
  • Whether your home is in or near a flood zone
  • Types of security devices and alarms installed, if any

You should also have on hand:

  • Inventory of appliances, computers, audio, and video equipment
  • List of valuables, including jewelry and artwork
  • Copy of your current homeowners insurance policy

Doing a little homework will help you get the best policy for your needs. The more thorough you are with itemizing details of your home and its contents, the better the likelihood of getting the best policy for your needs.

How Do I File a Homeowners Insurance Claim with Travelers?

Travelers customers can file a homeowners insurance claim either through the company website or by calling a toll-free phone number staffed 24/7.

Travelers states the fastest way to process a claim is usually through the company website, which walks you through the process with a series of questions. Whichever way you file your claim, make sure to include as many details as possible to ease the process and make sure you get the reimbursement you’re entitled to. Here are some things to consider having handy when making a claim:

  • Your name and contact information
  • Homeowners insurance policy information
  • Date of incident, and type of damage
  • Detailed description of the loss 
  • Description of injuries if any 
  • Inventory of items lost or damaged

Take plenty of photos to document the damage, and try to mitigate further damage if it is safe to do so. Save receipts for any tarps or other material used for this. Make sure to be available when the company sends an adjuster to your home, and be as thorough as possible when going over the damage.

The sooner you report damage, the sooner you’re likely to get help. This is particularly important after a major weather event when many homeowners may be making claims.

Travelers vs. the Competition

Travelers vs. liberty mutual.

Travelers and Liberty Mutual tied for No. 9 in our Best Homeowners Insurance Companies of 2024 rating. Both companies offer the same basic coverages in a standard homeowners insurance policy as you’ll find with their competitors. In addition, some other insurers are more generous with extras included at no extra cost, such as identity theft or water backup coverage. Neither are included with a standard policy from Travelers or Liberty Mutual.

Travelers offers earthquake coverage as an option, along with a “green improvement” option to rebuild your home to a more eco-friendly and energy-efficient standard. Neither of those coverages is offered by Liberty Mutual.

Liberty Mutual doesn’t offer reduced rates for an alarm system or protective devices such as smoke detectors, two things typically offered by competitors. Travelers doesn’t provide a discount for a newly remodeled home, but others including Liberty Mutual do.

Whichever company you choose, make sure to look carefully at their standard coverages and options to tailor the best policy for your needs.

Liberty Mutual is available in all 50 states plus Washington, D.C., but Travelers doesn’t offer coverage in California or Florida.

Learn more in our Liberty Mutual review.

Travelers vs. Lemonade

Lemonade insurance has been in business since 2015 and is in a tie for the No. 7 spot in our Best Homeowners Insurance Companies of 2024 rating. A notable difference with Lemonade is that the company does business primarily online, from getting a quote to filing a claim.

A more traditional insurance company, Travelers offers the option of working with a local agent or calling the company directly, while also providing an online option for getting a quote, filing a claim, paying your bill, and more.

A standard homeowners policy with either company includes the standard coverages typically found with many insurers, but Lemonade includes replacement cost coverage at no extra cost. That’s something you’ll pay more for with Travelers. Travelers offers “green improvement” coverage as an option, something not available with Lemonade.

Both provide reduced rates for an alarm system, protective devices, and bundling policies. But doesn’t offer a discount for a remodeled home or a loyalty discount. Travelers provides a discount for remaining claims free, something not available with Lemonade.

Lemonade is available in only 22 states and Washington, D.C. while Travelers is available in 48 states and Washington, D.C.

Learn more in our Lemonade review.

Other Insurance Offered by Travelers

In addition to homeowners policies, Travelers offers a wide variety of insurance products, including:

  • Boat and yacht
  • Valuable items
  • Wedding and event
  • General liability
  • Management and professional liability
  • Small business owner’s policy
  • Workers compensation

You can start the quote process on the company’s website or by calling (866) 522-1338. If you’re looking to report a claim, you can reach Travelers Insurance 24/7 at (800) 252-4633 or via an email form on their website.

Mold caused by a sprinkler system or the fire department when extinguishing a blaze is covered. Homeowners insurance policies will typically cover damage from mold if it is caused by something like a burst pipe, failed hot water heater, or leaking appliance. If the mold is deemed to be the result of poor maintenance, it may not be covered.

Water damage from something like a burst pipe or failed washing machine may be covered by a standard homeowners insurance policy. You may also be covered if the damage is caused by rain after a tree has gone through the roof. But flood damage is not covered by a standard homeowners insurance policy. Depending on your location, flood insurance may be available as an option through the National Flood Insurance Program (NFIP).

Standard homeowners insurance policies don’t typically include termite damage , because this type of damage is normally considered to be a maintenance issue.

Theft is covered with a standard policy from Travelers, up to the limits of your policy. If you have expensive jewelry or collectibles, consider adding optional valuable possessions coverage.

A leaky roof may be covered, depending on the cause. If the leak is caused by storm damage or a falling tree, you may be covered. If the damage is deemed the result of poor maintenance, it is unlikely to be covered.

Damage caused by a roof leak may be covered by your policy, but to be sure you should check with your insurance company.

Damage from a falling tree or branch may be covered as long as the damage is caused by wind, a storm, or other covered event. Keeping trees healthy and pruned can help prevent damage and make filing a claim easier if a problem does occur.

Dog bites or property damage caused by a pet are covered by the personal liability coverage part of a homeowners insurance policy with Travelers. Check with your agent about coverage limits or possible restrictions.

A homeowners insurance policy with Travelers includes personal liability coverage to pay medical bills and damages in the event of a visitor being injured on your property. You can purchase additional liability coverage if you feel that standard coverage is insufficient.

It can also provide coverage if someone in your household unintentionally causes damage to someone else’s property.

Fire insurance is included with a standard homeowners insurance policy from Travelers. Minimizing risk is key, and Travelers offers discounts for preventive devices such as smoke detectors and fire alarms.

Homeowners insurance generally does not cover damage from insects, because keeping pests out of your home is considered routine maintenance.

To cancel your policy, contact your insurance agent or call the dedicated billing line at (800) 842-5075. Refer to your policy agreement or ask your agent if you can expect any early termination fees.

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What’s in Store for the 2024 Hurricane Season?

Hurricane Beryl set records as the earliest Category 5 storm ever. What does that mean for the rest of hurricane season? Here’s what travelers need to know.

From above, a group of three homes is shown, with two of their roofs almost completely torn off. The houses sit on a green hillside, and houses and green hills are visible in the distance.

By Christopher Kuo

When Hurricane Beryl intensified into a Category 5 storm last week, it broke records and left a trail of damage across the Caribbean . The first named hurricane of the season, Beryl is the earliest Category 5 Atlantic hurricane ever recorded, and also the first Category 4 hurricane to form in the Atlantic in the month of June — a portent of what experts say is a hurricane season that will be much more intense than usual. It was also abnormal because of where it formed, farther south and east than is typical for storms of this magnitude.

After tearing through the Caribbean and the Yucatán Peninsula, the storm landed in southeast Texas, canceling more than a thousand flights and cutting power for more than two million residents. The storm killed at least 15 people.

Hurricane season usually runs from June 1 to Nov. 30, with most storms developing between mid-August and mid-October. A broad swath of the Caribbean, the Gulf of Mexico and the Atlantic seaboard of the United States is affected by the storms. If you’re planning to travel during this hurricane season, here’s what you should know.

How bad will hurricane season be this year?

The National Oceanic and Atmospheric Administration has predicted an 85 percent chance of a more active than normal season. An average season has about 14 named storms, but researchers at Colorado State University forecast that this year there will be 25, including six hurricanes that are Category 3 or higher.

More hurricanes are likely to occur because of the above-average water temperatures in the Caribbean and the tropical Atlantic. These warmer waters provide fuel for hurricanes and tend to be associated with lower pressure and a more unstable atmosphere, creating an environment conducive to storms, Phil Klotzbach, a senior research scientist in the department of atmospheric science at Colorado State , wrote in an email.

It seems as if the season is off to an early start. Why?

Warmer ocean temperatures are causing the hurricane season to start earlier than usual. Normally, storms would develop later in the season once the ocean has warmed , but this year parts of the Atlantic are already at 84 degrees, 2 to 3.6 degrees Fahrenheit above normal, according to Dr. Klotzbach. These kinds of temperatures are normally associated with the peak of hurricane season in September.

It’s particularly unusual for such an intense storm like Beryl to form this early in the season: The storm reached Category 4 a week earlier than any storm had since 2005. “Usually the June and July storms are relatively benign,” said Kerry Emanuel, professor emeritus of atmospheric science at the Massachusetts Institute of Technology. “They don’t get up to full strength, so it’s very rare to have this.”

What’s significant about the location of Beryl?

Beryl set another record, for the farthest east a hurricane has formed in the month of June, breaking a record set in 1933, Jennifer Collins, a professor in the School of Geosciences at the University of South Florida , wrote in an email. It also formed farther south than usual, affecting nations such as Grenada and St. Vincent and the Grenadines that tend to be outside the maximum activity range of hurricanes, according to Dr. Emanuel.

When a storm forms in the tropics and farther east than typical — especially if it’s a severe hurricane like Beryl — it tends to be a harbinger of a very busy season, Dr. Klotzbach said. “It’s one thing to get weak systems in the deep tropics like we did in 2013, while it’s a whole different ballgame when we’re getting Category 5 hurricanes,” he added. “Unfortunately, Beryl is breaking records that were set in 1933 and 2005 — two of the busiest Atlantic hurricane seasons on record.”

Historically, the so-called ABC islands (Aruba, Bonaire and Curaçao), plus Trinidad and Tobago, have been out of the hurricane zone. Has that changed?

It’s been years since a major hurricane has affected those islands.

Experts say that is unlikely to change. “We haven’t really observed any notable changes in terms of storms tracking over that region,” Dr. Klotzbach wrote.

Should I change my summer travel plans?

Many people choose to travel to hurricane-prone areas during the season, said Jackie Friedman, the president of Nexion Travel Group , a network of travel advisers, and most don’t face disruption from storms. “I don’t know of any advisers that would say, ‘I would not go to the Caribbean at all this summer,’” she said.

Dr. Klotzbach agreed that it’s not particularly risky to travel to the Caribbean. “The odds of any one spot getting hit by a hurricane during any short time span is going to be very small,” he said.

Ms. Friedman recommends purchasing travel insurance and considering taking a cruise instead of traveling to a single destination. “The benefit is the flexibility to avoid being in the eye of the storm,” she said. “They can modify their itineraries for a relatively pleasant vacation.”

Does travel insurance cover hurricanes?

Yes, but it’s important to purchase coverage early. Once a storm is named, newly purchased plans won’t cover claims tied to it. Travel insurance is meant to protect against unpredictable situations; once a storm is named, it’s considered a “foreseeable event.” So it’s best to purchase a plan before a storm develops.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christopher Kuo covers arts and culture as a member of the 2023-24 Times Fellowship class. More about Christopher Kuo

Explore Our Weather Coverage

Extreme Weather Maps: Track the possibility of extreme weather in the places that are important to you .

Heat Safety: Extreme heat is becoming increasingly common across the globe. We asked experts for guidance on how to stay cool .

Hurricane Preparation: When a storm is approaching, you may not have much time before you must head for safer ground. Here are some tips for getting ready .

Tornado Alerts: A tornado warning demands instant action. Here’s what to do if one comes your way .

Flash Flooding: Fast rising water can be deadly. Here’s what to do if you’re caught off guard , and how to prepare for a future flooding event.

Evacuating Pets: When disaster strikes, household pets’ lives are among the most vulnerable. You can avoid the worst by planning ahead .

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Travelers Auto Insurance Review 2024

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Kayda Norman is a NerdWallet authority on auto insurance. She previously worked in communications at The Walt Disney Co. and as a web producer and writer at several health and fitness publications, including Health magazine. Her work has been featured in The New York Times, The Washington Post and USA Today.

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Ben Moore is an assistant assigning editor and spokesperson who joined NerdWallet as a writer in 2020. An auto insurance authority, his past work has been featured in The Associated Press, The Chicago Sun-Times, MarketWatch, Nasdaq and Yahoo News. Ben has been quoted in Martha Stewart and Real Simple magazine, and he has appeared on local broadcast television. He is based in Nashville, Tennessee.

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers.

Ease of use Ratings are determined by our editorial team. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim.

NAIC complaints Ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.

  • Received fewer customer complaints than expected for auto insurance.
  • Lots of coverage options for auto insurance.
  • One of the largest insurance providers in the nation.
  • Customer satisfaction ratings are below average.
  • Rideshare insurance not available in all states.

Travelers earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

Travelers is one of the most enduring and well-known names in insurance. It’s among the nation’s largest providers of auto insurance policies and is available in most states. If you’re looking to work with an agent and buy multiple products from one provider, Travelers might be a good fit.

» MORE: The best car insurance companies

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

  • Where Travelers stands out

Accident forgiveness. Qualifying drivers can choose from two accident forgiveness plans if they want to avoid having their rate increase after an at-fault accident. 

Coverage options. Travelers offers coverage that some insurers don’t, including gap insurance and premier new car replacement . Both of these coverage types come in handy if you total a relatively new vehicle. 

  • Where Travelers falls short

Customer satisfaction . Although Travelers boasts few customer complaints, its customer satisfaction ratings are below average for both auto insurance shopping and claims, according to 2023 J.D. Power satisfaction studies.

  • Compare to other insurers

Current Product

  • How much does Travelers car insurance cost? 

Travelers car insurance costs $1,681 per year on average for full coverage insurance . That is almost $300 a year less than the average national annual rate of $1,982. Travelers’ rates are cheaper than most other companies we analyzed rates for, with only American Family , State Farm and USAA offering cheaper annual full coverage rates. Although USAA has cheaper rates on average than State Farm, it sells only to former and active military members and their families.

These rates are for a 35-year-old driver with a clean driving history and good credit with full coverage insurance. Our full coverage rates include liability, comprehensive, collision and any additional insurance a state requires a driver to have. These rates are averages, and your own price will depend on your driving history, car make and model, location and other factors. 

For more information on Travelers car insurance rates, including rates after an at-fault accident or DUI, check out the drop down below.

If you’re looking for the cheapest auto insurance rates possible, you may want to buy the minimum car insurance needed to drive in your state. Read our cheap car insurance article to see average minimum car insurance rates by company and state.

  • How Traveler's rates compare

Your car insurance rate is determined by a variety of factors, including your driving record and credit history in most states. California, Hawaii, Massachusetts and Michigan don’t allow insurers to use credit when determining car insurance rates.

Here are Travelers’ average annual auto insurance rates compared to 2024 national averages for full coverage insurance and four driving profiles.

  • Travelers auto insurance coverage

When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.

Beyond the standard coverage, Travelers offers additional auto insurance options:

Gap insurance protects your auto lease or loan. If your car is totaled before it’s paid off or the lease is up, Travelers pays the difference between your loan’s balance and the car’s value when it’s totaled.

Rideshare insurance is available in Illinois and Colorado for people who drive for companies like Uber or Lyft. Rideshare insurance covers you from the moment you turn on the rideshare app up until you pick up a passenger, then your rideshare company’s insurance is in effect. 

Premier New Car Replacement can benefit you if your car is totaled and is 5 years old or newer. This coverage pays to replace the car with a new one, once you pay any applicable deductibles, plus includes gap insurance to pay off any loan or lease balance when the car is totaled. If your car’s glass needs to be repaired, enrolling in this program means you could have a lower deductible.

Responsible Driver Plan forgives one accident and one minor violation over a specified period, so your rates won’t go up after a crash or ticket.

The Premier Responsible Driver Plan includes the above accident and violation forgiveness perks, as well as a decreasing deductible ($50 off for every six months accident-free, up to $500 off your deductible). If your car is totaled, your deductible is waived in this program.

Travelers also offers non-owner car insurance , which provides liability coverage for drivers who don’t own a car, but still regularly drive.

» MORE: Compare car insurance rates

  • Auto insurance discounts

Travelers offers many ways to save on your car insurance, including discounts for:

Having multiple policies through Travelers.

Insuring more than one vehicle.

Home ownership, even if your house or condo is insured with a different company.

Safe driving.

Having no gaps in coverage.

Owning or leasing a hybrid car.

Insuring vehicles less than 3 years old.

Paying electronically, upfront or on time.

New customers who get quotes before their current policies expire.

Drivers in high school or college who maintain a “B” average or better.

Students who are away at school.

Completing a driver training course.

Being a member of certain organizations.

First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance .

  • Pricing based on tracked driving habits

IntelliDrive uses an app to track your driving speed, the time of day, phone use, and braking and acceleration habits for 90 days. It’s available in 42 states and Washington, D.C. At renewal, you can get a discount of up to 30% for good driving.

Travelers also offers IntelliDrivePlus, which provides a rate at each renewal period based on driving behavior that’s tracked throughout your entire policy term. It’s only available in Arkansas, Nebraska and Ohio.

Your rates could go up if you have risky driving habits (except in certain states) for both programs.

Car with shield on road

See what you could save on car insurance

  • Complaints and customer satisfaction

Travelers had fewer than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

Travelers received an overall satisfaction score of 80 out of 100 from a pool of its customers in a NerdWallet survey conducted online in June and July 2023. To put that in perspective, the average score among seven insurers was 78, and the highest was 82.

However, Travelers ranked near the bottom of the pack for both shopping [0] J.D. Power . 2023 U.S. Insurance Shopping Study . View all sources and claims satisfaction [0] J.D. Power . 2023 U.S. Auto Insurance Claims Satisfaction Study . View all sources in J.D. Power’s 2023 auto insurance satisfaction studies.

  • More about Travelers auto insurance

Website: Travelers’ login portal lets you access all of your insurance information, pay bills, track claims and more. Elsewhere on the website, you can find an agent, get a quote and read advice on topics such as driving in icy conditions and preventing house fires.

App: You can pay bills, file a claim, call for roadside assistance and view policy documents with Travelers’ mobile app, available for iOS and Android.

  • Homeowners and renters insurance from Travelers

Travelers offers homeowners insurance with all of the standard coverage options, plus additional features you can buy. To learn more, see NerdWallet’s Travelers home insurance review .

The company also offers policies for those who don’t own their own homes. See our Travelers renters insurance review .

  • Other insurance from Travelers

Travelers offers these additional insurance policies:

Boat and yacht.

Commercial auto.

Wedding and event.

Travelers sells the following types of insurance through third parties:

Motorcycle, through Dairyland .

Pet, through ASPCA .

You can report a claim through the Travelers website or app, though the company recommends calling if anyone was injured in the accident or there’s significant property damage.

You can get a quote on the Travelers website, call the company directly or work with a local agent.

Yes, but only in Colorado and Illinois. For other options, see NerdWallet’s guide to rideshare insurance .

You can reach Travelers customer service 24/7 at 866-336-2077. Travelers also offers direct phone numbers to various departments depending on what you need help with, including help with roadside assistance, policy questions and technical issues.

Travelers offers auto insurance policies in all states except Alaska, Hawaii, West Virginia, Louisiana, Michigan, South Dakota, North Dakota, Wyoming. Travelers also sells car insurance in Washington, D.C.

Yes, but only in Colorado and Illinois. For other options, see NerdWallet’s guide to

rideshare insurance

  • Methodology

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance .

2024 auto insurance survey methodology

The opt-in survey of 7,514 adults age 18 and older was conducted online by Russell Research on behalf of NerdWallet in June and July 2023. Respondents were asked to rate one auto insurance brand they obtained or renewed a policy with within the past 12 months. These brands were rated on overall satisfaction, overall value, online experience, trustworthiness, mobile app experience, claims experience and customer support on a scale of 1-100.

Only brands with 100 or more qualifying respondents are reported. Of those respondents: 301 were State Farm customers, 300 were Progressive customers, 300 were Allstate customers, 300 were Geico customers, 140 were USAA customers, 125 were AAA customers, 105 were Liberty Mutual customers, 103 were American Family customers, 104 were Farmers customers, 104 were Travelers customers and 104 were Nationwide customers.

Average rates methodology

NerdWallet averaged rates based on public filings obtained by pricing analytics company Quadrant Information Services. We examined rates for men and women for all ZIP codes in any of the 50 states and Washington, D.C. Although it’s one of the largest insurers in the country, Liberty Mutual is not included in our rates analysis due to a lack of publicly available information.

In our analysis, “good drivers” had no moving violations on record; a “good driving” discount was included for this profile. Our “good” and “poor” credit rates are based on credit score approximations and do not account for proprietary scoring criteria used by insurance providers.

These are average rates, and your rate will vary based on your personal details, state and insurance provider.

Sample drivers had the following coverage limits:

$100,000 bodily injury liability coverage per person.

$300,000 bodily injury liability coverage per crash.

$50,000 property damage liability coverage per crash.

$100,000 uninsured motorist bodily injury coverage per person.

$300,000 uninsured motorist bodily injury coverage per crash.

Collision coverage with $1,000 deductible.Comprehensive coverage with $1,000 deductible.

We used the same assumptions for all other driver profiles, with the following exceptions:

We changed the credit tier from “good” to “poor” as reported to the insurer to see rates for drivers with poor credit. In states where credit isn’t taken into account, we only used rates for “good credit.”

For drivers with one at-fault crash, we added a single at-fault crash costing $10,000 in property damage.

For drivers with a DUI, we added a single drunken-driving violation.

We used a 2021 Toyota Camry L in all cases and assumed 12,000 annual miles driven. We analyzed rates for drivers of the following ages: 20, 30, 35, 40, 50, 60 and 70.

In this review . . .

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  • TaxSlayer’s human tax help
  • American Family life insurance
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  • TaxAct's human tax help
  • Another Chase checking account perk: the Chase Disney debit card
  • Amica vs. competitors
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  • Previous Versions of This Policy
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  • Average cost of homeowners insurance in New York by city
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  • Farm Bureau discounts
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  • Travelers vs. competitors
  • State Farm vs. competitors
  • How to contact customer service
  • Who offers military car insurance discounts
  • Waiting periods
  • Bottom line
  • Other insurance from Shelter
  • The Hanover
  • TurboTax's human tax help
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  • Allstate vs. competitors
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  • Farmers vs. competitors
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  • More about New York Life
  • If you're ready to start a budget
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  • How Chase premium checking accounts compare
  • Other insurance from USAA
  • Auto-Owners homeowners and renters insurance 
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  • The cheapest home insurance in Massachusetts
  • More about Amica insurance 
  • TaxAct's support options
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  • How much does homeowners insurance cost in Illinois?
  • What to know about Michigan homeowners insurance
  • AKC pet insurance rates
  • The cheapest home insurance in New York
  • H&R Block’s human tax help
  • Erie homeowners and renters insurance
  • Lemonade vs. Geico home insurance
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  • Shopping for classic car insurance
  • Best tax software: Overview
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  • Progressive vs. competitors
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  • Amica homeowners and renters insurance 
  • Additional benefits for premium Chase checking accounts
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  • Healthy Paws pet insurance vs. competitors
  • Other insurance from Erie 
  • Pumpkin vs. competitors
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  • What to know about New York homeowners insurance
  • How to choose tax software
  • Other insurance from Geico 
  • Nationwide vs. competitors
  • Evaluating high-risk auto insurance companies
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  • Other insurance from Allstate
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  • Other insurance from Amica 
  • USAA vs. competitors
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  • Is a Chase checking account the right choice?
  • How we review pet insurance
  • Figo pet insurance vs. competitors
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  • Tax software guide: The basics
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  • TaxAct refund options
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  • Getting a quote
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  • TurboTax's support options
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  • The cheapest home insurance in Illinois
  • H&R Block's support options
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  • How we ranked the top life insurers
  • Home and renters insurance from American Family
  • Spot vs. competitors
  • Massachusetts Division of Insurance
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  • Is AAA home insurance right for you?
  • How TaxAct compares
  • Trupanion pet insurance vs. competitors
  • Life, homeowners and renters insurance from Progressive
  • How to avoid high car insurance rates
  • Michigan Department of Insurance and Financial Services
  • Other insurance from American Family
  • TurboTax refund options
  • How TaxSlayer compares
  • Pets Best vs. competitors
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  • Bottom line: Is TaxAct right for you?
  • Other insurance from Progressive
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  • Bottom line: Is TaxSlayer right for you?
  • AKC vs. competitors
  • How TurboTax compares
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  • How to compare pet insurance companies
  • How we ranked the best pet insurance companies
  • Summary of best home warranties
  • Compare the best Medigap plans in New York
  • Compare the best Medicare Advantage plans in Virginia
  • Compare the best Medicare Advantage plans in Illinois
  • Compare the best Medicare Advantage plans in Colorado
  • Compare the best Medicare Advantage plans in Pennsylvania
  • Compare the best Medicare Supplement plans in Wisconsin
  • Compare the best Medicare Advantage plans in Florida
  • Best overall: SimpliSafe
  • Compare the best Medicare Advantage plans in Georgia
  • Compare the best Medicare Advantage plans in Iowa
  • Compare the best Medicare Advantage plans in Arizona
  • Compare the best Medicare Advantage plans in Indiana
  • Compare the best Medicare Supplement plans in NC
  • Compare the best Medicare Advantage plans in California
  • Compare the best Medicare Advantage plans in Tennessee
  • Compare the best Medicare Advantage plans in Ohio
  • Summary of top picks for home warranties with HVAC coverage
  • Compare the best Medicare Supplement plans in Ohio
  • Compare the best Medicare Supplement plans in Illinois
  • Compare the best Medicare Advantage plans in New Mexico
  • Compare the best Medicare Supplement plans in Massachusetts
  • Compare the best Medicare Advantage plans in Maine
  • Compare the best Medicare Supplement plans in Florida
  • Compare the best Medicare Advantage plans in Massachusetts
  • Compare the best Medicare Supplement plans in California
  • Compare the best Medicare Advantage plans in Connecticut
  • Compare the best Medicare Advantage plans in New York
  • Compare the best Medicare Advantage plans in New Jersey
  • Compare the best Medicare Advantage plans in Oregon
  • Compare the best Medicare Advantage plans in Washington
  • Compare the best Medicare Advantage plans in Maryland
  • Compare the best Medicare Supplement plans in Pennsylvania
  • Compare the best Medicare Advantage plans in Delaware
  • Compare the best Medicare Advantage plans in Wisconsin
  • Compare the best Medicare Advantage plans in Michigan
  • Compare the best Medicare Supplement plans in New Jersey
  • Compare the best Medicare Advantage plans in North Carolina
  • Compare the best Medicare Supplement plans in Delaware
  • Compare the best Medicare Supplement plans in Texas
  • Compare the best Medicare Advantage plans in Texas
  • Compare the best Medicare Supplement plans in West Virginia
  • Compare the best Medicare Advantage plans in Montana
  • Compare the best Medicare Advantage plans in South Carolina
  • Best multifunction sensors: Arlo
  • Best DIY system: Ring
  • Best smart home integration: Abode
  • Best monitoring: ADT
  • Best professional installation: Vivint
  • If I signed up for a plan today: First American Home Warranty
  • Most popular Medigap plan types in New York
  • What to know about Medicare in Virginia
  • What to know about Medicare in Illinois
  • Nolo’s Quicken WillMaker: Best all-inclusive
  • What to know about Medicare in Colorado
  • Top car-buying apps
  • What to know about Medicare in Pennsylvania
  • How Medicare Supplement Insurance works in Wisconsin
  • What to know about Medicare in Florida
  • How to choose a home security system
  • What to know about Medicare in Georgia
  • What to know about Medicare in Iowa
  • What to know about Medicare in Arizona
  • What to know about Medicare in Indiana
  • Most popular Medicare Supplement Insurance plan types in North Carolina
  • Top-rated Medicare Advantage plans in California
  • Top-rated Medicare Advantage plans in Tennessee
  • What to know about Medicare in Ohio
  • Most popular Medicare Supplement Insurance plan types in Ohio
  • Best battery-powered doorbell: Ring Video Doorbell (2nd generation)
  • Most popular Medigap plan types in Illinois
  • Top-rated Medicare Advantage plans in New Mexico
  • How Medicare Supplement Insurance works in Massachusetts
  • What to know about Medicare in Maine
  • Most popular Medicare Supplement Insurance plan types in Florida
  • What to know about Medicare in Massachusetts
  • Most popular Medicare Supplement Insurance plan types in California
  • What to know about Medicare in Connecticut
  • What to know about Medicare in New York
  • What to know about Medicare in New Jersey
  • What to know about Medicare in Oregon
  • Top-rated Medicare Advantage plans in Washington
  • What to know about Medicare in Maryland
  • Most popular Medicare Supplement Insurance plan types in Pennsylvania
  • Top-rated Medicare Advantage plans in Delaware
  • What to know about Medicare in Wisconsin
  • What to know about Medicare in Michigan
  • Most popular Medicare Supplement Insurance plan types in New Jersey
  • What to know about Medicare in North Carolina
  • Most popular Medicare Supplement Insurance plan types in Delaware
  • Most popular Medicare Supplement Insurance plan types in Texas
  • What to know about Medicare in Texas
  • Most popular Medicare Supplement Insurance plan types in West Virginia
  • What to know about Medicare in Montana
  • Top-rated Medicare Advantage plans in South Carolina
  • Best overall: AARP/UnitedHealthcare
  • Best for size of dental network: UnitedHealthcare
  • Best overall: Liberty Home Guard
  • Best for size of network: UnitedHealthcare
  • Best for low premiums: Wellcare Medicare Part D
  • Best for Medigap plan options: AARP/UnitedHealthcare Medicare Supplement Insurance
  • Top-rated Medicare Advantage plans in Virginia
  • Top-rated Medicare Advantage plans in Illinois
  • Top-rated Medicare Advantage plans in Colorado
  • Top-rated Medicare Advantage plans in Pennsylvania
  • Top-rated Medicare Advantage plans in Florida
  • Top-rated Medicare Advantage plans in Georgia
  • Top-rated Medicare Advantage plans in Iowa
  • Top-rated Medicare Advantage plans in Arizona
  • Top-rated Medicare Advantage plans in Indiana
  • Top-rated Medicare Advantage plans in Ohio
  • Top-rated Medicare Advantage plans in Maine
  • Top-rated Medicare Advantage plans in Massachusetts
  • Top-rated Medicare Advantage plans in Connecticut
  • Top-rated Medicare Advantage plans in New York
  • Top-rated Medicare Advantage plans in New Jersey
  • Top-rated Medicare Advantage plans in Oregon
  • Top-rated Medicare Advantage plans in Maryland
  • Top-rated Medicare Advantage plans in Wisconsin
  • Top-rated Medicare Advantage plans in Michigan
  • Top-rated Medicare Advantage plans in North Carolina
  • Top-rated Medicare Advantage plans in Texas
  • Top-rated Medicare Advantage plans in Montana
  • Top Medicare Supplement Insurance companies in New York
  • Top Medicare Supplement Insurance companies in NC
  • Top Medicare Supplement Insurance companies in Ohio
  • Top Medicare Supplement Insurance companies in Illinois
  • Top Medicare Supplement Insurance companies in Florida
  • Top Medicare Supplement Insurance companies in California
  • Top Medicare Supplement Insurance companies in PA
  • Top Medicare Supplement Insurance companies in New Jersey
  • Top Medicare Supplement Insurance companies in Delaware
  • Top Medicare Supplement Insurance companies in Texas
  • Top Medicare Supplement Insurance companies in West Virginia
  • If I were looking for the best customer reviews: Liberty Home Guard
  • Best for additional coverage options: Anthem
  • Best for extra perks: Aetna
  • Best for member satisfaction: AARP/UnitedHealthcare Medicare Part D
  • Best wired doorbell: Ring Wired Doorbell Pro
  • Medicare Supplement Insurance prices in New York
  • Medicare Supplement Insurance prices in North Carolina
  • Medicare Supplement Insurance prices in Ohio
  • Medicare Supplement Insurance prices in Illinois
  • Medicare Supplement Insurance prices in Florida
  • Medicare Supplement Insurance prices in California
  • Medicare Supplement Insurance prices in Pennsylvania
  • Medicare Supplement Insurance prices in New Jersey
  • Medicare Supplement Insurance prices in Delaware
  • Medicare Supplement Insurance prices in Texas
  • Medicare Supplement Insurance prices in West Virginia
  • GoodTrust: Best for digital assets
  • How we picked top home security systems
  • Best for member satisfaction: State Farm Medicare Supplement Insurance
  • What to know about Medicare Advantage in California
  • Best for comprehensive coverage: Cigna
  • Top Medicare Supplement Insurance companies in Wisconsin
  • Top Medicare Supplement Insurance companies in MA
  • Best for inclusive coverage: American Home Shield
  • Third-party ratings
  • Medicare resources in Arizona
  • If I planned on dying in Houston: Old Republic Home Protection
  • Medicare resources in Virginia
  • Medicare resources in Illinois
  • Medicare resources in Colorado
  • Medicare resources in Georgia
  • Medicare resources in Iowa
  • Medicare resources in Indiana
  • Medicare resources for Ohio
  • Best budget doorbell: Amazon Blink
  • Medicare resources in Maine
  • Medicare resources in Massachusetts
  • Medicare resources in New Jersey
  • Medicare resources in Oregon
  • Medicare resources in Maryland
  • Medicare resources for Wisconsin
  • Medicare resources in Michigan
  • Medicare resources in North Carolina
  • Medicare resources in Montana
  • Best for high-deductible Medigap Plan G: Mutual of Omaha
  • Best for local support: Blue Cross Blue Shield
  • Additional Medicare Part D companies
  • Medicare Supplement Insurance prices in Wisconsin
  • Medicare Supplement Insurance prices in Massachusetts
  • Medicare resources in California
  • Medicare resources in New York
  • Medicare resources in Pennsylvania
  • Medicare resources in Florida
  • Medicare resources in Ohio
  • Medicare resources in Delaware
  • Medicare resources in Texas
  • Medicare resources in West Virginia
  • Trust & Will: Best for ease of use
  • Best doorbell for local video storage: Eufy S220
  • Best for premium discounts: Mutual of Omaha Medicare Supplement Insurance
  • Medicare resources in Wisconsin
  • Honorable mention: Blue Cross Blue Shield
  • Best for low-cost plan availability: Humana
  • Best for high coverage limits: First American Home Warranty
  • Best features: Google Nest
  • Rocket Lawyer: Best customer service
  • Best for extra benefits: Anthem Medicare Supplement Insurance
  • How much does a home warranty cost in Texas?
  • Best of the Blues: Highmark
  • How we selected top doorbells
  • Best for low-cost plans: Humana
  • What’s the best way to compare Part D plans?
  • What a home warranty covers for HVAC systems
  • How to shop for Medicare Advantage plans
  • LegalZoom: Best state-specific legal advice
  • What states have 5-star Medicare Advantage plans?
  • How does a home warranty work?
  • Runner-up for high coverage limits: Choice Home Warranty
  • Best for nationwide availability: Blue Cross Blue Shield Medicare Supplement Insurance
  • How to choose the best Medicare Advantage plan
  • How much a home warranty costs
  • Bottom line: Our top picks for Medicare Advantage plans
  • What to look for with home warranty HVAC coverage
  • What does a home warranty cover?
  • Best among startups: Devoted Health
  • Do Your Own Will: Best free will software
  • Medigap plan types
  • What does a home warranty not cover?
  • Best basic plan coverage: Old Republic Home Protection
  • Are home warranty companies regulated in Texas?
  • Fabric by Gerber Life: Best online will maker for young families
  • How much does Medicare Advantage dental coverage cost?
  • What if you have Original Medicare?
  • Best repair guarantee: 2-10 Home Buyers Warranty
  • What other services does each will maker offer?
  • Are online wills legit?
  • Other ways to write a will
  • Best for pre-existing conditions: Cinch Home Services
  • Other companies we considered
  • How do home warranties work?
  • Is a home warranty worth it?
  • How we choose the best home warranties
  • 6 no-credit-check loans in 2024
  • The best business loans with same-day funding
  • Deciding factors
  • NerdWallet Overview
  • A closer look at our top software picks
  • A closer look at our top accounting software picks
  • NW Overview
  • Best Texas small-business loans from nonprofit lenders
  • A closer look at our top invoicing and billing software picks
  • A closer look at our picks for the top bookkeeping services
  • Our take on Choice Home Warranty
  • How does Landmark Home Warranty work?
  • How does Select Home Warranty work?
  • How does First American Home Warranty work?
  • How does Liberty Home Guard’s warranty work?
  • What is inventory management software?
  • Inventory management software features
  • How much does inventory management software cost?
  • Benefits of inventory management software
  • Inventory management software FAQ
  • What is a no-credit-check loan?
  • What is Trust & Will?
  • How does Nest work?
  • How does Vivint work?
  • How does 2-10 Home Buyers Warranty work?
  • How does Cinch Home Services work?
  • How does ADT work?
  • How does OneGuard Home Warranty work?
  • Viva Medicare Advantage pros and cons
  • Our take on American Home Shield
  • How much does SimpliSafe cost?
  • How much does Arlo cost?
  • How much does Ring cost?
  • Care N' Care Medicare Advantage pros and cons
  • How much does Abode cost?
  • Alignment Health Plan Medicare Advantage pros and cons
  • Clover Health Medicare Advantage pros and cons
  • Florida Blue Medicare Advantage pros and cons
  • Regence Medicare Advantage pros and cons
  • Brand New Day Medicare Advantage pros and cons
  • Varo cash advance basics: Amounts, fees and funding time
  • Braven Health Medicare Advantage pros and cons
  • Anthem Medicare Supplement Insurance
  • Wellabe (Medico) Medicare Supplement Insurance
  • UnitedHealthcare Medicare Advantage pros and cons
  • AARP Medicare Part D pros and cons
  • Dave cash advance basics: Amounts, fees and funding time
  • State Farm Medicare Supplement Insurance
  • Physicians Mutual Medicare Supplement Insurance
  • Humana Medicare Part D pros and cons
  • Cigna Medicare Part D pros and cons
  • Cigna Medicare Supplement Insurance
  • AARP Medicare Advantage pros and cons
  • Humana Medicare Supplement Insurance
  • Brigit cash advance basics: Amounts, fees and funding time
  • Mutual of Omaha Medicare Supplement Insurance
  • Lumico and Elips Medicare Supplement Insurance
  • CarePlus Medicare Advantage pros and cons
  • How does Old Republic Home Protection work?
  • Devoted Health Medicare Advantage pros and cons
  • SCAN Health Plan Medicare Advantage pros and cons
  • Klover cash advance basics: Amounts, fees and funding time
  • UPMC for Life Medicare Advantage pros and cons
  • Baylor Scott & White Medicare Advantage pros and cons
  • Why you can trust us
  • SoLo Funds cash advance basics: Amounts, fees and funding time
  • Humana Medicare Advantage pros and cons
  • AARP/UnitedHealthcare Medicare Supplement Insurance
  • Empower cash advance basics: Amounts, fees and funding time
  • Aetna Medicare Advantage pros and cons
  • Allwell Medicare Advantage pros and cons
  • MoneyLion Instacash advance basics: Amounts, fees and funding time
  • Wellcare Medicare Part D pros and cons
  • Wellcare Medicare Advantage pros and cons
  • Aetna Medicare Part D pros and cons
  • Aetna Medicare Supplement Insurance
  • United American Insurance Company Medicare Supplement Insurance
  • Kaiser Permanente Medicare Advantage pros and cons
  • Blue Cross Blue Shield Medicare Supplement Insurance pros and cons
  • Blue Cross Blue Shield Medicare Advantage pros and cons
  • Wellpoint (Amerigroup) Medicare Advantage pros and cons
  • USAA Medicare Supplement Insurance
  • Cigna Medicare Advantage star ratings
  • Mutual of Omaha Medicare prescription plan pros and cons
  • Highmark Medicare Advantage pros and cons
  • Molina Medicare Advantage pros and cons
  • Anthem Medicare Advantage pros and cons
  • EarnIn cash advance basics: Amounts, fees and funding time
  • How does SimpliSafe work?
  • How much does ADT cost?
  • Viva Medicare star ratings
  • What it looks like
  • How much does Nest cost?
  • Arlo devices
  • Care N' Care Medicare star ratings
  • What is the star rating for Alignment Health Plan?
  • Clover Health Medicare star ratings
  • Florida Blue Medicare star ratings
  • Clear Spring Health Medicare Part D star ratings
  • Brand New Day Medicare star ratings
  • Anthem Medicare Supplement Insurance pros and cons
  • Wellabe Medicare Supplement pros and cons
  • UHC Medicare Advantage star ratings
  • AARP and UnitedHealthcare Medicare Part D star ratings
  • State Farm Medicare Supplement Insurance pros and cons
  • Physicians Mutual Medicare Supplement pros and cons
  • Humana Medicare Part D star ratings
  • Cigna Medicare Part D star ratings
  • Cigna Medicare Supplement pros and cons
  • Humana Medicare Supplement Insurance pros and cons
  • Mutual of Omaha Medicare Supplement Insurance pros and cons
  • Lumico and Elips Medicare Supplement pros and cons
  • CarePlus Medicare star ratings
  • Devoted Health Medicare star ratings
  • How does Ring work?
  • SCAN Health Plan Medicare star ratings
  • Anthem Medicare Advantage star ratings
  • UPMC for Life Medicare star ratings
  • Baylor Scott & White Medicare star ratings
  • What is the star rating for Humana Medicare Advantage?
  • AARP/UHC Medicare Supplement Insurance pros and cons
  • Wellcare by Allwell Medicare star ratings
  • Wellcare Medicare Part D star ratings
  • Wellcare Medicare Advantage star ratings
  • What Trust & Will looks like
  • AARP Medicare Advantage star ratings
  • Aetna Medicare Supplement Insurance pros and cons
  • United American Insurance Medicare Supplement pros and cons
  • How much does Vivint cost?
  • Kaiser Permanente Medicare star ratings
  • Blue Cross Blue Shield Medicare star ratings
  • USAA Medicare Supplement Insurance pros and cons
  • Highmark Medicare Advantage star ratings
  • Molina Medicare star ratings
  • Aetna Medicare Part D star ratings
  • Blue Cross Blue Shield Medicare Supplement Insurance plans
  • Regence Medicare star ratings
  • Braven Health Medicare star ratings
  • Quicken WillMaker benefits and drawbacks
  • Choice Home Warranty's plans
  • How much does a Landmark Home Warranty cost?
  • How does Abode work?
  • Anthem Medicare Supplement Insurance plans
  • What is the star rating for Aetna Medicare Advantage?
  • State Farm Medicare Supplement Insurance plans
  • Vivint packages
  • How does Arlo work?
  • Wellpoint (Amerigroup) Medicare star ratings
  • Mutual of Omaha Medicare Part D star ratings
  • Who Varo cash advance is best for
  • Who Dave is best for
  • Physicians Mutual Medicare Supplement plan types
  • Cigna Medicare Supplement plan types
  • Humana Medicare Supplement Insurance plans
  • Who Brigit is best for
  • Lumico and Elips Medicare Supplement plan types
  • How much does a OneGuard Home Warranty cost?
  • Who Klover is best for
  • Who SoLo Funds is best for
  • AARP/UnitedHealthcare Medicare Supplement Insurance plans
  • Who Empower is best for
  • Who MoneyLion Instacash advances are best for
  • Trust & Will benefits and drawbacks
  • Aetna Medicare Supplement Insurance plans
  • Our experience with ADT
  • What does Alignment Health Plan Medicare Advantage cost?
  • USAA Medicare Supplement Insurance plans
  • Cigna Medicare Advantage pros and cons
  • How much does a First American Home Warranty cost?
  • What does Viva Medicare Advantage cost?
  • What you need for a Varo cash advance
  • What you need for a Dave advance
  • What you need for a Brigit advance
  • Mutual of Omaha Medicare Supplement Insurance plans
  • Benefits of Vivint
  • What does Care N' Care Medicare Advantage cost?
  • What does Clover Health Medicare Advantage cost?
  • What does Florida Blue Medicare Advantage cost?
  • Clear Spring Health Medicare Part D prescription drug plans
  • What does Brand New Day Medicare Advantage cost?
  • What you need for a Klover cash advance
  • Who EarnIn is best for
  • What you need for a SoLo Funds advance
  • Types of no-credit-check loans and their risks
  • American Home Shield plans
  • What you need for a Empower advance
  • What you need for a MoneyLion Instacash advance
  • Wellabe (Medico) Medicare Supplement plan types
  • AARP Medicare Part D prescription drug plans
  • Alternatives to Quicken WillMaker
  • Humana Medicare Part D prescription drug plans
  • Cigna Medicare Part D prescription drug plans
  • What does CarePlus Medicare Advantage cost?
  • What does Devoted Health Medicare Advantage cost?
  • How much does a Cinch Home Services home warranty cost?
  • What we liked
  • What does SCAN Health Plan Medicare Advantage cost?
  • What does UPMC for Life Medicare Advantage cost?
  • What does Baylor Scott & White Medicare Advantage cost?
  • Wellcare Medicare Part D prescription drug plans
  • Nest setup pros
  • United American Medicare Supplement Insurance plan types
  • What does Kaiser Permanente Medicare Advantage cost?
  • What does Blue Cross Blue Shield Medicare Advantage cost?
  • How much does a Liberty Home Guard warranty cost?
  • What does Anthem Medicare Advantage cost?
  • What you need for an EarnIn advance
  • What does Humana Medicare Advantage cost?
  • What does Allwell Medicare Advantage cost?
  • What does UnitedHealthcare Medicare Advantage cost?
  • What does Wellcare Medicare Advantage cost?
  • Aetna SilverScript Medicare Part D prescription drug plans
  • Themes from customer reviews
  • What does Molina Medicare Advantage cost?
  • What does Regence Medicare Advantage cost?
  • What does Braven Health Medicare Advantage cost?
  • Cost for State Farm Medicare Supplement Insurance
  • Cost for Cigna Medicare Supplement Insurance
  • What does AARP Medicare Advantage cost?
  • Cost for Aetna Medicare Supplement Insurance
  • Cost for Elips and Lumico Medicare Supplement Insurance
  • How much does a 2-10 Home Buyers Warranty cost?
  • What does Cigna Medicare Advantage cost?
  • What does Highmark Medicare Advantage cost?
  • How to get a Varo cash advance: Step-by-step instructions
  • How to get a Dave cash advance: Step-by-step instructions
  • Alternatives to Trust & Will
  • Cost for Humana Medigap plans
  • Choice Home Warranty's claim process
  • What does Wellpoint (Amerigroup) Medicare Advantage cost?
  • Cost for USAA Medicare Supplement Insurance
  • Mutual of Omaha Medicare Part D prescription drug plans
  • How to get a SoLo Funds cash advance: Step-by-step instructions
  • What does Aetna Medicare Advantage cost?
  • Humana Medicare Part D cost
  • Cigna Medicare Part D cost
  • Clear Spring Health Medicare Part D cost
  • Frequently asked questions about Varo cash advance
  • How to get an Empower cash advance: Step-by-step instructions
  • How to get a MoneyLion Instacash advance: Step-by-step instructions
  • Cost for Wellabe (Medico) Medicare Supplement Insurance
  • Cost for Mutual of Omaha Medigap plans
  • Downsides of Vivint
  • How to get an EarnIn cash advance: Step-by-step instructions
  • Wellcare Medicare Part D cost
  • Frequently asked questions about Dave
  • How to get a Brigit cash advance: Step-by-step instructions
  • Cost for United American Insurance Medigap policies
  • How much does Old Republic Home Protection cost?
  • Where is OneGuard Home Warranty available?
  • Pros of Liberty Home Guard
  • Frequently asked questions about SoLo Funds
  • Aetna Medicare Part D cost
  • Where is Select Home Warranty available?
  • Available Medicare Advantage plans
  • Frequently asked questions about EarnIn
  • Frequently asked questions about Empower
  • Frequently asked questions about MoneyLion Instacash
  • Nest setup cons
  • Alternatives to Vivint
  • Cost for Blue Cross Blue Shield Medigap plans
  • Mutual of Omaha Medicare Part D cost
  • Brand New Day Medicare Advantage plan types
  • American Home Shield coverage
  • Humana Medicare Advantage plan types
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DIVE EVEN DEEPER IN INSURANCE

Best car insurance companies of july 2024, cheap car insurance.

travellers insurance news

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Do I need travel insurance for my summer vacation? It's complicated.

  • Travel insurance can be complicated, but it's worth it if you have travel expenses that insurance would cover.
  • You might not need travel insurance if you're taking a driving vacation and staying in a place where lodging is free.
  • If you're leaving the country, you'll likely need travel insurance.

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If you're planning to travel somewhere this summer, you're probably thinking of buying travel insurance.

Kingsley Hopkins is. He's headed to Portugal and Iceland with his girlfriend, and he wants to make sure he's covered for things like medical emergencies or trip disruptions, "or if a volcano erupts," he said.

Check out   Elliott Confidential , the newsletter the travel industry doesn't want you to read. Each issue is filled with breaking news, deep insights, and exclusive strategies for becoming a better traveler. But don't tell anyone!

But getting the right travel insurance can be complicated. There's no one-size-fits-all policy, and Hopkins, an assistant editor at a book publishing company in New York, has been spending a lot of time thinking about how to protect his summer vacation.

Learn more: Best travel insurance

Chances are, so have you.

Why finding the right travel insurance is so hard

Most surveys suggest this will be a record summer for travel. How much of a record? Demand is so high that some airlines are afraid they will run out of planes. Now that's busy.

At the same time, danger and uncertainty are lurking everywhere – wars in Europe and the Middle East, the usual slate of natural disasters like hurricanes and maybe a volcano or two. It's no wonder people are giving some serious thought to insurance. 

Older travelers are particularly worried. And they should be, said PK Rao, CEO of INF Visitor Care . Claims by travelers over age 50 spike during the summer months.

Warning: American tourists are being profiled. Don't be one of them.

Try this pro trick for an affordable and stress-free summer vacation

"According to our claim data, medical emergencies tend to uptick during the summer, especially for those going on trips that involve outdoor activities," he said.

But there are so many choices out there, including credit card coverage, medical evacuation membership programs and stand-alone travel insurance. What should you get?

You need peace of mind 

But don't just reflexively start shopping for a travel insurance policy this summer. Instead, look for peace of mind – knowing that if something goes wrong, you'll be taken care of.

"Knowing you're protected from unforeseen travel mishaps – like delays, lost baggage and even medical emergencies – can make the trip that much more enjoyable,” said Daniel Durazo, a spokesman for Allianz Partners USA .

As it turns out, there are several ways to get the peace of mind you need. And there are times when you can safely skip travel insurance.

This is when you don't need insurance

Here's when you can skip travel insurance, according to experts:

◾ If you already have coverage. "You may already have travel coverage through your benefits at work, your credit card, or through group benefits with an organization," said Jiten Puri, CEO of PolicyAdvisor.com. If you do, there's no need to buy more coverage. You're all set.

◾ If you're not traveling far. If you're taking a driving vacation and staying in a place where lodging is free, like a relative's sofa, then there's not much to insure. "If you already have health insurance, it may cover you for a domestic trip, so you don't need to think about health insurance coverage," said Joe Cronin, CEO of International Citizens Insurance .

◾ If your trip isn't insurable. Traditional travel insurance covers conventional trips with prepaid, nonrefundable components like airline tickets and hotel stays. You might find that you either already have coverage through your medical insurance, or the trip is essentially uninsurable.

So think twice before saying "yes" to optional travel insurance that your online travel agency may offer you when you're booking a trip. You might not need it.

Here's when you need travel insurance

But most travelers should consider some kind of travel insurance coverage this summer. Here's when you need the extra coverage:

◾ If you have travel expenses that insurance would cover. "If you have many prepaid, nonrefundable expenses, it's best to take out travel insurance," said Lauren Gumport, a spokeswoman for Faye Travel Insurance ."This includes things like flights, hotel rooms, tickets and activities." The more conventional your vacation, the likelier travel insurance is to cover almost every aspect of your summer vacation.

◾ If you're leaving the country. "Your regular medical insurance might not extend coverage beyond your home borders," said John Rose, chief risk and security officer at ALTOUR . Also, many countries require travel insurance for entrance. They include Bermuda, Qatar, Sri Lanka, and some European countries.

◾ If you can't afford to lose your trip. "When considering travel insurance for your summer trip, evaluate whether you can afford to lose your vacation investment due to unforeseen circumstances like illness, weather disruptions, or emergencies," explained Robert Gallagher, president of the US Travel Insurance Association (USTIA). "Can you afford the financial risk if you miss your cruise departure because of covered flight delays? What if you have to cut your trip short because of illness?"  

One of the most common mistakes travelers make is assuming their credit card will cover them. For example, I found that my credit card only covered my rental car as secondary insurance, which made it completely useless when I rented a car in Tampa recently. I had to buy a standalone policy from Allianz to cover the vehicle.

Should you repeat your vacation? Let's settle this once and for all.

Junk fees: Travelers are drowning in junk fees during the summer of surcharges

How one traveler insured his summer vacation

So, how did Hopkins handle his travel insurance needs? Well, as I mentioned – it's complicated.

Hopkins said he always buys some travel insurance before he takes a trip, "but how much, and what I cover, varies," he explained.

He decided that his path to peace of mind in this case was to spend a few extra dollars: He made fully refundable flight and hotel reservations, just in case something went wrong. That would eliminate a lengthy claim with his travel insurance company or credit card.

But he still needed at least $50,000 in medical coverage with emergency evacuation because of his active schedule.

"We’re going to be doing a lot of hiking in Iceland," he said. "And you just never know." 

At the beginning of the year, he decided to buy an annual Medjet Horizon plan, a membership that would get him from a hospital in Portugal or Iceland to a hospital at home, in case something happened. 

For insurance, Hopkins checked TravelInsurance.com to find an affordable travel insurance policy. He found coverage through Trawick International that pays up to $50,000 in medical expenses and up to $200,000 for an evacuation.

"I’ve heard good things about them," he said. "Hopefully, we won’t need any of it."

How do I insure my trips?

I'm on the road about 360 days a year, so I'm always thinking about peace of mind. I currently use a Wells Fargo credit card with lots of travel benefits, and I have long-term policies through Faye and Cigna, which have worked fairly well. I also am a long-time Medjet Horizon member. If I rent a car, I turn to Allianz for my primary coverage.

I know – that's a lot of peace of mind. 

But I've also run into trouble and had to use many of those benefits. Medjet got me back home during the pandemic. Cigna covered me after a serious ski accident in Switzerland. My old Allianz policy took care of my medical expenses when I had to see a doctor in Santa Fe, New Mexico, a few years ago.

Like I always say, when it comes to having enough insurance, better safe than sorry.

Christopher Elliott  is an author, consumer advocate, and journalist. He founded  Elliott Advocacy , a nonprofit organization that helps solve consumer problems. He publishes  Elliott Confidential , a travel newsletter, and the  Elliott Report , a news site about customer service. If you need help with a consumer problem, you can  reach him here  or email him at  [email protected] .

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

  • Travel Updates

Aussies warned as ’concerning’ travel insurance mistake exposed

A common misunderstanding that can have huge consequences is putting Australian travellers at risk while overseas.

Chantelle Francis

$2k mistake Aussies keep making overseas

Aussie CEO bashed on work trip in US

Aussie CEO bashed on work trip in US

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A common misunderstanding about travel insurance is putting Australians at risk while overseas.

While research shows Aussies are good at taking out travel insurance for financial security and peace of mind, their awareness of common policy exclusions is “concerning”.

Almost all (93 per cent) of travellers were unaware or unsure of at least one common travel insurance exclusion, a recent survey commissioned by Smartraveller and Insurance Council of Australia revealed.

One of those common exclusions is cover while drinking alcohol.

Compare the Market’s Chris Ford told news.com.au “even if it’s just a few drinks” any traveller can be affected by this clause – which can have serious ramifications.

Drinking alcohol can make you ineligible to claim on travel insurance if something goes wrong. Picture: istock

Data from the survey undertaken in May revealed only 40 per cent of travellers knew policies vary in relation to how they cover and exclude alcohol consumption.

Of those who did know policies vary, only 45 per cent were very clear on what they were and weren’t covered for when drinking alcohol during their most recent overseas trip.

What is considered most worrying is that one in five (17 per cent) who knew about policy variations still knowingly drank more alcohol than was covered by their travel insurance and 10 per cent didn’t know whether the amount they drank was covered or not.

Smartraveller , which is run by the department of foreign affairs and trade, urged Aussies to check their coverage last week, which often varies depending on a person’s blood alcohol content.

Mr Ford said the findings were “concerning” given they showed “so many Australians are putting themselves in potential danger overseas”.

He agreed it was essential to read the documents and product disclosure statements that get sent when travellers take out insurance.

“A lot of travel insurance policies can have exclusions relating to alcohol consumption or drug use, especially when it could result in risky behaviour while travelling,” Mr Ford said.

“The exact wording or exclusion can differ between policies and providers, which is why it’s so important to do your research and compare before purchasing cover for your next trip.

“Insurers can have varying wording around incidents that happen to people while under the influence of alcohol.

“They will likely assess whether the incident could have happened if people were not under the influence.

“It’s something that should be considered by all Australians planning to go overseas.

“Even if it’s just a few drinks, this common exclusion can affect any traveller.”

WA Police officer Ella Cutler fell 10 metres down a cliff in Croatia.

The survey results come after widely shared cases of Aussies who were caught out by alcohol exclusions last year.

More Coverage

travellers insurance news

Perth police officer Ella Cutler fell 10 metres down a cliff while holidaying in Croatia last August, and despite having travel insurance, Dubrovnik police ruled that she had been drinking, which meant she wasn’t covered.

Three months earlier, NSW mum Kylee Enwright fell at her Phuket hotel and was also not covered by travel insurance because she had been drinking.

Australians raised hundreds of thousands of dollars to bring both women home to Australia. Sadly, Ms Enwright died in August.

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It’s not something Aussies tend to think about when booking an overseas trip, but it’s costing them roughly $2000.

He was left semi-unconscious with severe injuries just hours after arriving in the major city.

Tourists enjoying a nice meal in one of the world’s most popular cities have been attacked by locals as overtourism reaches boiling point.

Watch CBS News

Passenger complaints about airline travel surged in 2023

July 5, 2024 / 5:59 PM EDT / CBS/AP

U.S. Transportation Department officials last year were up to their necks in complaints submitted by air travelers over everything from delays and cancellations to accommodations for disabled passengers.   

The agency  reported  on Friday that it received nearly 97,000 submissions in 2023, 91% of which were complaints. That's up from about 86,000 total submissions, including complaints, inquiries and opinions in 2022. 

The department said there was such a high volume of consumer grievances filed against airlines and ticket agents last year that it took until this month to sort through the filing and compile final figures.  

The figure marks the largest number of air travel complaints by consumers since 2020, when airlines were slow to give customers refunds after the coronavirus pandemic shut down air travel. That year, the department received roughly 103,000 complaints, according to PIRG.

The increase in complaints came even as airlines canceled far fewer U.S. flights — 116,700, or 1.2% of the total, last year, compared with about 210,500, or 2.3%, in 2022, according to FlightAware data. However, delays remained stubbornly high last year, at around 21% of all flights.

So far this year, cancellations remain relatively low — about 1.3% of all flights — but delays are still running around 21%.

More than two-thirds, or 67,661, of submissions last year dealt with U.S. airlines, but a quarter, or 24,991, covered foreign airlines. Travel agents and tour operators were the reason for 3,162 complaints.

Disability-related grievances rose by more than a quarter compared with 2022, with some incidents making headlines, including a paraplegic Delta Air Lines passenger in December 2023 who claimed he was forced to crawl to his Delta Air Lines seat after no one was available to help him board. Earlier that year in November, a video went viral of American Airlines crew members mishandling a passenger's wheelchair, sparking some people with disabilities to speak out about their negative travel experiences. 

Though they would like to travel by plane, many disabled Americans forego air travel out of fear of not being sufficiently accommodated by airlines, according to an April  study from the Century Foundation. 

Complaints of discrimination, while small in number, also rose sharply. Most were about race or national origin.Airlines receive many more complaints from travelers who don't know how or don't bother to complain to the government, but carriers don't release those numbers. 

The Transportation Department said it is modernizing its complaint-taking system, which the agency says will help it do a better job overseeing the airline industry. However, the department now releases complaint numbers many months late. It did not issue figures for the second half of 2023 until Friday.

— The Associated Press contributed to this report.

  • United States Department of Transportation

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Injured Australian Rebecca Ode was medically evacuated from Bali last week. How does it work?

Caucasian woman with blonde hair smiles,

Rebecca Ode expected to return from her Bali holiday the way most Australians do: on a commercial flight.

Instead, the 36-year-old from Newcastle was medically evacuated after she sustained horrific head and facial injuries on Nusa Lembongan island .

Ms Ode needed brain, eye and reconstructive surgery after being found on a roadside and rushed to hospital in Denpasar.

Her family, who crowdfunded to help fly her home, said the cost of her treatment in Indonesia and the evacuation flight was about $250,000.

It's a staggering amount most travellers don't think they will ever need.

But emergencies like Ms Ode's do occur, so what happens if you need to be medically evacuated home to Australia?

The dark silhouette of a woman pulling a small suitcase at a busy airport with two planes visible through the window behind her.

Who organises evacuations?

A medical evacuation needs to be organised by you or your loved ones.

In a statement, the Department of Foreign Affairs and Trade (DFAT) said it was able to provide limited assistance.

"The Australian government can't organise or pay for a medical evacuation back to Australia," a DFAT spokesperson said.

The statement referred to the government's SmartTraveller website, which advises travellers on what to do if they experience medical trouble overseas.

DFAT cannot recommend hospitals or doctors, organise local medical care or book appointments, according to the website. 

It can, however, provide a list of local hospitals with doctors and lawyers who speak English and can assist with contacting friends and family back home.

How does care work on board?

Critical care service CareFlight provides medical evacuation flights and transfers in Australia. It is planning to expand its services to some overseas areas.

CareFlight chief operating officer Peter Broschofsky told ABC Radio Newcastle the decision about whether a medical evacuation flight was appropriate was usually made by the local treating doctor and the flight operator's medical retrieval consultants.

"The kind of personnel that are typically on board are what we call critical care doctors and flight nurses; they're extremely well credentialed with lots of critical care experience, normally in hospital emergency departments," he said.

"But [they have] the additional training required to operate in what's a very difficult medical environment.

"In this case, it's within the hull of an aircraft that potentially cruises at 40,000 feet."

A plane sits on the tarmac.

Mr Broschofsky said the aircraft typically used for evacuations was similar to smaller planes available for commercial travel, but was purpose-fit.

He said cabin pressure, low humidity and other typical parts of air travel could make a medical flight difficult.

"Those types of environments can create particular issues where, for example, if the patient has any gas-related injury, such as pneumothorax [the presence of air or gas in the lung] or a collapsed lung, or if they're septic," Mr Broschofsky said.

"Blood can pool in the legs on take-off, affecting blood pressure, those types of things, there's many more of those.

"There are parts of the body that they potentially couldn't attend to if there was an emergency. But our clinicians are very well adept at dealing with those issues."

Mr Broschofsky said evacuees still needed to go through customs, but providers could assist them and others on board.

The evacuee and/or their family are almost always liable for flight costs. 

"Australians should ensure they have travel insurance that will cover these costs," the DFAT spokesperson said.

"They should also read and understand the fine print on policy exclusions, including any for pre-existing conditions, adventure activities or drugs and alcohol."

An Australian passport with money stuffed inside, on a white table.

The Insurance Council of Australia said in a statement that most travel insurance policies included coverage for medical evacuation and repatriation "if agreed it is medically necessary, up to the relevant benefit limit".

"The costs for a medical evacuation will either be covered by the insurer or paid following the emergency evacuation or repatriation, depending on what is outlined in the customer's product disclosure statement," a spokesperson said.

"Travel insurance is as important as your passport, but it does not provide unlimited cover, and all policies have limits and exclusions, so it’s important to be informed and choose the right level of cover."

Rebecca's recovery

More than $217,000 has been crowdfunded to help cover Ms Ode's evacuation and ongoing treatment costs.

"Currently, we have invoices of approximately $250,000," her brother-in-law, Jesse Wilton, said in a GoFundMe post.

"$135,000 approximately to fly her home ... $100,000 approximately in current baseline hospital bills and medication.

"The costs of what treatment she will require in Australia are currently unknown."

X-ray of an injured skull.

Indonesian police believe Ms Ode's injuries were sustained in a motorcycle crash.

Mr Wilton said their family was seeking Australian medical advice about what may have caused her injuries. 

"We are so grateful that Bec is home in Australia; we know now she will get the best possible medical treatment."

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