Where to buy tickets
Can i book a specific seat on board, where can i buy tickets, can i buy my ticket from your driver, i'm not in the uk. can i still book, can i collect my ticket without having to join a long queue, what is the maximum number of tickets i can purchase, how do i buy a ticket, i want to book tickets for more than one person, but you only ask for one name. is that right, what happens if the name is wrong on the ticket, are your online fares the same price as the fares i pay at a ticket office.
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Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over. Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)
One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).
Do you have a Coachcard?
Save on Travel with our Coachcards
Save 1/3 on our Standard and Fully Flexible fares
Save with a coachcard
Our travellers know they’re getting the best value for money, but for particularly savvy travellers who use our services more often, they can save even more by signing up for one of our Coachcards.
Coachcards offer savings of 1/3 off all our Standard and Fully Flexible fares all year round.
Senior Coachcard
If you're 60 or over and love visiting family and friends or taking day trips and short breaks, our Senior Coachcard offers a great way to save 1/3 on Standard and Fully Flexible fares to hundreds of towns, cities and airports across the UK.
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Young Persons Coachcard
If you're aged 16-26 or are a full-time student who travels on our services, our Young Persons Coachcard is perfect for you! Enjoy 1/3 off all our Standard and Fully Flexible fares.
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Disabled Coachcard
If you're disabled and love exploring the British Isles, then our Disabled Coachcard offers a great way to save 1/3 on Standard and Fully Flexible fares to hundreds of UK towns, cities and airports.
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About our coaches
Terms & conditions.
- These terms and conditions apply to your purchase and use of a Coachcard and are in addition to the Conditions, which shall apply to Tickets purchased and your use of the Services.
- one third (1/3) off the price of an adult ‘Standard’ or ‘Fully Flexible’ fare for one of our Services;
- 15% off the price of an adult ‘Fully Flexible’ fare for coach travel to an Event , as detailed on the “Events” page of our website. The discount does not apply to any entry to or accommodation at the Event; and
- a £15 mid-week promotional same day return or one way adult fare for one of our Services departing and/or returning the same day on a Tuesday, Wednesday and Thursday only. This discounted fare must be booked a minimum of three (3) days prior to your date of travel and is not valid for travel on the dates published here . Travel to and from an airport is excluded with this offer.
- The above discounts available to Coachcard holders may not be used in conjunction with any other offer, discount or promotion offered by us.
- ‘Restricted’ fares ;
- European Services, Hotel Hoppa Services, multi-ride and season tickets purchased by telephone from Customer Contact Centre or in person from one of our Stations , Third Party Provider services and any Event detailed on the “ Events ” page of our website;
- tickets, accommodation or ferry travel for an Event as detailed on the “ Events ” page of our website;
- the “Add Extras” options which you may purchase as part of your booking; or
- the Booking Fee; or
- the fee for receiving an SMS Ticket, if selected as part of a booking.
- You may purchase up to four (4) Coachcards for individuals satisfying the requirements for the same type of Coachcard online from our website, by telephoning our Customer Contact Centre or in person from one of our Stations or one of our selected third party agents.
- our website or by telephoning our Customer Contact Centre , we will charge you a postage fee of £3 to send your Coachcard(s) to you. If you purchased more than one Coachcard, we will send each Coachcard to the address provided as part of your application; or
- one of our Stations or third party agents, you will receive your Coachcard at the time of purchase.
- Senior Coachcard and Disabled Coachcard, as the case may be, the relevant Coachcard will be valid for the period of one (1) year from the later of the date that you have specified when purchasing the relevant Coachcard or, if you have purchased the relevant Coachcard in person and have not specified a future date, the next calendar day after purchase; or
- Young Persons Coachcard, your Coachcard will, depending on the term that you have selected, be valid for the period of one (1) or three (3) years from the later of the date that you have specified when purchasing the Coachcard or, if you have purchased the Coachcard in person and have not specified a future date, the next calendar day after purchase.
- We will notify you prior to expiry of your Coachcard and provide you with the opportunity to purchase a new Coachcard.
- online from our website, by confirming you have a Coachcard and entering the Coachcard serial number and expiry date at the time of entering the required details on the “Your Details” page of our website;
- telephone, by providing your Coachcard serial number and expiry date to a member of the Customer Contact Centre ;
- in person, by showing your Coachcard at the time of making your booking at one of our Stations or with a third party agent;
- from a driver, by showing your Coachcard at the time of purchasing your Ticket; or
- from a Ticket Machine, by entering the Coachcard serial number and expiry date after entering the passenger selection on the Ticket Machine.
- When travelling on our Services, you will be required to show your Ticket, together with your Coachcard, to the driver when boarding one of our Coaches.
- In the event that your Coachcard is defaced, damaged, tampered with, lost or stolen, you should immediately report this to the Customer Contact Centre . Please note that we are unable to replace your Coachcard and that you will be required to purchase a new Coachcard if you wish to continue enjoying the benefits of the Coachcard.
- Your Coachcard, and each Ticket purchased with it, are not transferable and must not be given, loaned or resold to anyone else.
- The Coachcard remains our property at all times and does not become your property and, if requested, must be returned to us.
- All Tickets issued are subject to our Conditions.
- These terms and conditions are in addition our Conditions and may be amended at any time.
- Coachcards are non-refundable or transferable.
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COMMENTS
You can buy direct from the coach driver on the day of travel*, but this is subject to seat availability on the coach. Drivers can accept cash only, please ensure you have the correct change to avoid delays. It is highly recommended to book in advance where possible.
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Take a look below to find a list of stations and discover more information about each one, including maps, facilities and opening hours. Don't forget, you can also find locations of hundreds of coach stops across the country with our Route Map.
How do I buy a ticket? I want to book tickets for more than one person, but you only ask for one name.
Save 1/3 on our Standard and Fully Flexible fares, all year round, with a National Express Coachcard.
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