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Video visits from home have arrived at your facility!
To start or schedule a visit, follow the instructions below. If you have questions, please call 866-516-0115 and select the prompt for video visit.
* Note: Video visits may not be available for all inmates.
IMPORTANT: To conduct a video visit from home, you need a personal computer, an internet connection, a web camera, a microphone, and Google Chrome as your browser.
Want to visit now, follow these steps to start an on-demand visit:.
1. Go to www.visit.telmate.com 2. Login to your account
3. Click the “Visit” link in the “Quick Links” section on the left
4. Click the person you’d like to visit with
5. Click on “Visit Now” in the “online” section
6. If inmate is available, the visit will start shortly. If the inmate is not available, you will get a message letting you know, and can schedule a visit instead
Want to Visit Later?
Follow these steps to schedule a visit:.
3. Click the “Visit” link in the Quick Links section on the left
5. Click the “Schedule a Visit” button in the “Online” section
6. Click the day you’d like to visit
7. Click the time of day you’d like to visit—morning, afternoon or evening 8. Click the desired length of your visit 9. Click the time you’d like the visit to start
10. Click the green “Confirm” button
11. Read and accept the terms of video visits by clicking the check boxes next to each statement and then clicking the green “I Agree”
IMPORTANT: The inmate must accept your requested visit before it can be confirmed. You will know your visit request was accepted when you receive an email saying “Your Video Visit is Scheduled”.
Don’t Have an Account?
Follow these steps to create one:.
1. Go to www.visit.telmate.com
2. Click the “Create Online Account” button
3. Agree to the terms
4. Provide your information (all fields with an asterisk are required, there are two screens)
5. Verify your account using either your phone number or email address
6. Allow Flash to access your camera and microphone by clicking “Allow” (you will need this access turned on to use video visits)
7. Follow the steps to test your equipment
Have questions? Please call 866-516-0115 and select the prompt for video visit
Terms of Use governing use of GettingOut services state that all services are intended to be used by persons over the age of 18.
To continue, please enter your date of birth to confirm you are over the age of 18.
Reaching Technical Support
This contact page is for correctional facilities. Inmate friends and family members should visit the Friends and Family Information page .
GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products.
If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services). Alternatively, you may complete the contact form provided below.
Please note- for any inmate account or friend or family account related questions (trust accounts, telephone accounts, e-messaging accounts, video visitation accounts, etc.), please us the forms on the Friends and Family information pages above. Any such submissions to the form on this page are automatically discarded by the system and are not read or addressed.
In addition to contacting technical support, GTL provides the opportunity for customers to access a dedicated customer forum. This forum provides knowledgeable insights to some of the most frequently asked questions about the line of GTL products. Click here to access our customer forum today. If you are currently not a registered customer, you can begin the registration process here.
Facility Technical Support Form
GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today.
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GTL offers friends and family members of inmates, trusted and economical options for staying in touch with their loved ones.
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Video Visitation
Video visitation is a great way to connect with your loved one over the internet, without having to worry about unpredictable crowds and overly busy visitation hours.
Visits can be scheduled and paid for in advance, allowing you to visit with inmates at times that are convenient for you.
We offer two types of Video Visitation services:
At-Home Video Visits
These video visits can be conducted at home on your PC computer, laptop or mobile device (Android).
Save travel expenses, time, long lines and parking fees with at-home video visits.
Ease stress on children who can now communicate without visiting the facility in person.
On-site Video Visits
On-site video visits are conducted at visitation stations at the facility.
With these visits, you are still required to travel to the facility.
Through our easy-to-use website, you can schedule, register, and pay for (if applicable) the visit in advance. Then, conduct the visit in real-time over the internet.
Please note: These services can vary by facility and are not available at all locations.
How It Works
- Check to see if your inmate’s facility offers video visitation.
- If video visitation is offered at the facility, go to www.gtlvisitme.com . Register yourself and all visitors participating in the visitations.
- Select the facility where your loved one is located.
- Search for your inmate, and add them.
- Click “Schedule” to begin the scheduling process.
- You will see the cost associated with your visit at the time of scheduling. Enter your credit card or debit card information to complete the scheduling process. You will receive a confirmation email and receipt for your visit.
- For at-home video visits : sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
- For on-site video visits: arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required. Each facility has its own rules for on-site visits. Please review rules prior to arrival.
For additional helpful information and a list of useful questions about visitation, scheduling, and facility policies, view our v isitation FAQs .
What It Costs
Visitation costs vary by correctional facility and visitation duration.
Different types of visits may have different costs or no cost at all.
All costs associated with visits are clearly displayed at the time of scheduling. Visitors are aware of all the options and can choose based on their visitation preferences.
Ways to Pay
When scheduling fee-based video visitations through our visitation website , you will be asked to provide your payment information to complete the scheduling process.
We accept debit cards, charge cards, and Visa/Mastercard gift cards.
To get the best experience, you’ll need to upgrade to a newer browser.
Terms of Use governing use of ConnectNetwork services state that all services are intended to be used by persons over the age of 18.
To continue, please enter your date of birth to confirm you are over the age of 18.
Must read Terms of Service & Privacy Policy and be at least 18
- video visits on gtl not working?
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hi,since two weeks my video visits don't work.always black screen and warning icon .i don't know if it's my conndction or if gtl has issues.i can fix a date for a video visit an i get the confirmation.i have to pay it but when the video visit should start......nothing but black screen.it's frustrating.i tried to mail and to call gtl.no answer
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Important System Alert
Do NOT Install Latest Microsoft Update
Adobe is retiring the Flash application on Dec. 31, 2020. However, Microsoft has made an update available (KB4577586) that would remove Adobe Flash immediately. It is imperative that you do not download this update at this time. Installing the update would remove Adobe Flash and disable your ability to video visit on GTL’s current system.
GTL is working with your loved one’s facility to install a Flash replacement. In the coming weeks, you will be notified when the install will take place. Until then, it’s critical you do not download Microsoft’s latest update.
The GTL Team
ATTENTION DESKTOP VISITORS!
There’s a new way to video visit online that requires a new desktop application, GTL VisBridge. To download, please log into your visitor account at least 10 minutes before your next visit, select “Internet Visit Tester” from the menu bar, then follow the prompts.
For a step-by-step tutorial, watch the video below:
Watch the how-to for Windows | Watch the how-to for Mac
Please Note:?This new application is only for visitors using a desktop or laptop. Mobile visitors will continue to use the current GTL VisMobile?app.
Schedule and Visit from your Android Phone or Tablet
With the GTL VisMobile Apps you can register online, schedule and manage your appointments, and visit from your favorite Android device.
Download GTL VisMobile
Attention Chrome, Edge and Internet Explorer users: On Nov. 24, an update went out to these browsers that may be causing issues with your microphone during a video visit.
If you are experiencing microphone issues with your video visit, your current browser will no longer work for video visits. Please stop using Chrome/Edge/Internet Explorer and follow the instructions below:
- Download and install Firefox: https://www.mozilla.org/en-US/firefox/download/thanks/
- Download and install Adobe Flash: https://get.adobe.com/flashplayer/
- Open Firefox, go to the visitation website for your facility and proceed with your visit as normal
For further assistance, please contact Customer Service at: 855-208-7349
- Usuario o Correo electrónico
We are pleased to provide answers to some of our most frequently asked questions.
What is the contact information for friends and family-related customer support? Please visit our Friends and Family support page where friends and family members will find the contact information for GTL’s friends and family customer support.
What is the contact information for facility-related technical support? Correctional facility customers may reach our technical support team by phone or email. Visit our Technical Support page for complete details.
How often can I expect a new version of OMS Evolution (OMSe)? A new version of OMSe is released once every 9 to 12 months.
How am I notified when an OMS Evolution (OMSe) software update is available? Whenever a new software update is available, your GTL Account Executive will send an e-mail to the primary contact at the facility with the update details and availability. The software update information also appears on our Client Forums site .
Rapper Foolio killed in Tampa shooting
Jacksonville, Florida, rapper Foolio, whose real name is Charles Jones, was shot and killed Sunday morning in Tampa, his lawyer confirmed.
Police were called to a hotel in uptown Tampa a few hours before sunrise, having received reports of a shooting at the address. Upon arriving at the scene, they found two vehicles that had been shot at in the parking lot.
One person, now identified as Jones, was pronounced dead, according to the Tampa Police Department. Three additional victims are in stable condition and being treated at the hospital.
Police said officers are still investigating the motive for the shooting and working to identify individuals involved.
Jones was celebrating his birthday the night of his fatal shooting, according to footage he posted on his Instagram story. The 26-year-old rapper, who had 1 million followers on the platform, shared a video advertising a pool party Saturday evening. He told his followers to direct-message him for the address.
Later that night, he posted that police had “shut us down and kicked us out” of their Airbnb.
His lawyer Lewis Fusco wrote in a statement that Jones then relocated to a Holiday Inn, where he was reportedly ambushed in the parking lot.
“Best birthday everrrr 🤞🤞🤞🤞🤞 appreciate everybody who pulled up we turnt up till we couldn’t nomo,” Jones wrote in another Instagram story just a few hours before the shooting. “We otw to the show now yall pull-up.”
In April, when announcing the release of his latest album, “Resurrection,” Jones also posted that he had already survived “MULTIPLE ATTEMPTS ON MY LIFE.”
Jones, who had nearly 1 million monthly listeners on Spotify at the time of his shooting, had been making music since 2015.
Angela Yang is a culture and trends reporter for NBC News.
COMMENTS
8. Click the desired length of your visit. 9. Click the time you'd like the visit to start. 10. Click the green "Confirm" button. 11. Read and accept the terms of video visits by clicking the check boxes next to each statement and then clicking the green "I Agree". IMPORTANT: The inmate must accept your requested visit before it can ...
The GTL VisitMe video visitation solution allows federal, state, county, municipal, and private facilities to supplement traditional in-person visitation service offerings with secure on-premise or remote alternatives. This highly scalable solution can help facilities of any size improve security while allowing staff time to be reallocated to ...
If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services).
Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly! Post Id: 592.
On Nov. 24, an update went out to these browsers that may be causing issues with your microphone during a video visit. If you are experiencing microphone issues with your video visit, your current browser will no longer work for video visits. Please stop using Chrome/Edge/Internet Explorer and follow the instructions below:
For at-home video visits: sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit. For on-site video visits: arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required. Each facility has its own rules for on-site visits.
GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products. If you are experiencing an issue with one of your ...
With the GTL VisMobile Apps you can register online, schedule and manage your appointments, and visit from your favorite Android device. Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location ...
The GTL visitation management solution, VisitMe Scheduler, is proven to be the most robust and configurable in the corrections market. As an integrated GTL product, the VisitMe Scheduler solution will aid in streamlining a facility's daily operations. For example, VisitMe Scheduler can eliminate long queues in the visitation area by avoiding ...
From the Manage Visitors page, click the link to request another visitor to become part of your My Visitors list. Enter the Visitor ID in the field provided. Visitor ID's are located under the main heading to the right of the visitor's name on the right hand side of the page. Click the "Make Request" button.
Desperate-Juggernaut. • 1 yr. ago. I too was having problems with the GTL app. I was told by customer service to use their website as opposed to the app. That allowed me to schedule a visit with my bf. I wish you the best and I hope you get to see him soon cause that's such a heart wrenching feeling. 1.
I only use Webex Meetings for VSA video visits scheduled through Viapath - Sunday Visits (CDCR) and "Getting Out Visits" (Green) for tablet visits. Seems a bit strange but I also had to download "Getting Out" (blue) for it to work properly.
Yes you can use your phone with the app! 3. Reply. loyalty1990. • 9 mo. ago. Hey just wondering if you could help me ive been trying to set up a visit on getting out its not letting me im verified and everything what am i doing wrong?? Help please. 1. Reply.
ViaPath Visitor Web 8.0. Schedule Visits. Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly!
hi,since two weeks my video visits don't work.always black screen and warning icon .i don't know if it's my conndction or if gtl has issues.i can fix a date for a video visit an i get the confirmation.i have to pay it but when the video visit should start.....nothing but black screen.it's frustrating.i tried to mail and to call gtl.no answer
Please read before applying for video or Face-to-Face visits . ... Be advised that video visits are monitored and may be terminated if appropriate conduct is not maintained during the visit. ... (first name, last name and email address are required). Alternatively, you can contact GTL's Customer Service at 1-855-208-7349. Returning Users ...
With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device. Download GTL VisMobile. Post Id: 5. For Customer Service please call 855-208-7349 or email us at [email protected]. * * * * * * *. All visitors need to be active visitors on the offenders visiting list and ...
It is imperative that you do not download this update at this time. Installing the update would remove Adobe Flash and disable your ability to video visit on GTL's current system. GTL is working with your loved one's facility to install a Flash replacement. In the coming weeks, you will be notified when the install will take place.
Whenever a new software update is available, your GTL Account Executive will send an e-mail to the primary contact at the facility with the update details and availability. The software update information also appears on our Client Forums site. We are pleased to provide answers to some of our most frequently asked questions.
A West Virginia couple are charged with human trafficking, child neglect, forced labor and more after, prosecutors allege, they adopted five Black children from a shelter to do forced labor and ...
Effective Tuesday, May 12, 2020, if you are scheduled for a video visitation meeting with your inmate and do not sign in within the first 5 minutes of the reserved arrival time, the system will automatically cancel the visit. This change is being implemented by the Illinois DOC and GTL to improve the quality of the ongoing visits. T hank you for your understanding.
GTL Visiting Video Not Connecting . So starting yesterday, I have not been able to connect on the getting out video visiting app... it just goes to a black screen that says waiting for participant to join. And then after a minute, it will say, "participant declined to join" and disconnect. Is anyone else having issues like this?
inmate calling services and in requiring providers to report information regarding their video visitation services. GTL v. FCC, 866 F.3d at 402. The Commission has previously interpreted "interstate," as used in section 276 of the Communications Act, to include international calling services. E.g., 2021 ICS Notice, 36 FCC Rcd at 9600, para.
Trump made a series of misleading claims on topics ranging from Jan. 6 to terrorism to taxes at the first 2024 presidential debate, while Biden flubbed some facts.
He can video call me off his cellie's tablet with no issues but when he tries it on his tablet, it doesn't work. We are able to message on his tablet , I initiated the conversation when he first went in so he never had to send a contact request to my email, and doesn't have that option now but I'm wondering if that's why we are having ...
Tampa police said officers are investigating the cause of the shooting and working to identify any people involved. IE 11 is not supported. For an optimal experience visit our site on another browser.