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Sales & Reservations (24/7) +91 (0)124 4983410 +91 (0)124 7101600

Coronavirus Travel FAQ's

A) What is a credit shell?

Ans . Credit Shell is a form of credit note which can be used to make a new booking as well as to book ancillary products with SpiceJet for the same passenger (s) for future travel.

B) Till when can I use this credit shell? Ans. For bookings cancelled due to the Covid-19 travel restrictions and lockdown in the period of March 25 till May 24, 2021, credit shell can be used to make another booking and/or to purchase add-on services for the same passengers for the travel till September 30, 2023.

C) How can I check my credit shell balance? Ans. You can easily check your credit shell balance on your Itinerary by following these 3 steps: Visit www.spicejet.com → Go to ‘Manage booking’ → Enter PNR and Email/Last Name

D) How can I use this credit shell? Ans. Credit shell can be used to make another booking from our website www.spicejet.com At the end of the booking process, you can make the payment using the “CREDIT SHELL” option. For booking made through travel agents or online travel portals, customer are requested to contact the source of booking.

• Please visit https://corporate.spicejet.com/HealthProtocol.aspx to check the travel guidelines for domestic as well as international travel with SpiceJet.

For a swift airport experience and to save time from possible long queues at the airport check-in counters, it is recommended to web check-in for your SpiceJet flight.

Web check-in for domestic flights is available from the booking time until 60 minutes prior to departure. For international flights departing from India, web check-in is available between 48 hours and 75 minutes prior to departure. For a smooth immigration process, it is mandatory to report to the airport check-in counter for documentation check for all international flights .

For assistance with check-in or re-issuance of boarding pass through Reservations for domestic and international flights departing from India, a facilitation fee of Rs.200 per passenger and Rs.300 per passenger will be charged, respectively. Bookings made under the fares of armed forces, senior citizens, unaccompanied minors and for passengers with medical conditions/stretchers are exempted from this fee.

Check-in for international flights departing from other countries can be done through SpiceJet check-in counters at respective airports.

Airport check-in counters open three hours prior to departure and close 60 minutes prior to departure for all flights. Passengers are encouraged to report at least two hours prior to departure.

Passengers who fail to report on time will be treated as “no-show”, resulting in their booking being cancelled and the fare retained.

You can pre-book meals, sandwiches and beverages at discounted rates from our website www.spicejet.com or Mobile App.

Our on-board menu offers a variety of ready-to-eat products, munchies and beverages to choose from.

If you were diagnosed with Covid-19 and have recovered after getting treatment for it, you will only be permitted to travel provided you carry a Covid-19 recovered or discharged certificate from any institution dealing with Covid-19 or a Covid-19 negative certificate which has been recently issued by an ICMR approved testing centre.

Such a situation should be brought to the immediate notice of our cabin crew on board. Our cabin crew will assist in handling the situation.

Travel guidelines for states within India may vary. To check details for the state you are visiting, please visit https://corporate.spicejet.com/HealthProtocol.aspx

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Notification: We log the IP addresses of the visitors on our website for security reasons. © Copyright SpiceJet 2024.

• In each Agency ID, The minimum amount to be uploaded is of Rs.50 lakhs only and the maximum amount to be uploaded is Rs.10 Crore only.
• No Deposit Incentive or interest shall be payable by SpiceJet on the amount uploaded through Credit Card(s).
• Only such Credit Card(s) shall be accepted which are issued in India.
• The amount shall be uploaded in the Agency ID after deduction of .75% for above the amount of Rs.5 crore for each upload.
• Agency cannot charge back the uploaded amount under this arrangement.
• Any such charge back of uploaded amount by Agency shall attract charges alongwith interest as may be deemed fit by SpiceJet.
• Agency shall keep indemnified SpiceJet against any/all claim and/or damages arising out of or due to misuse of its credit card or Agency ID.
• Notwithstanding anything, these terms and conditions are subject to change any time without prior notice and at the sole discretion of SpiceJet.

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Sales & Reservations (24/7) +91(0)124 4983410 +91(0)124 7101600

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Spice Alert

Dear Valued Travel Partner,

We are implementing Two-Factor Authentication (2FA) for enhanced security. Starting with your next login, an OTP will be sent to your registered email address.

- To activate OTP-based login for this account, please click "Opt-in." - If you'd prefer to continue accessing your account without OTP, please click "Opt-out."

Upon selecting "Opt-in", please review the information we have on file for you. If all details are correct, proceed as usual. If there are discrepancies, kindly update your information.

Choosing "Opt-out" will have no impact on your account; you can continue logging in without OTP.

Note: Completing this step is a one-time mandatory activity.

Warm regards, Team SpiceJet.

Credit Card Upload Policy (Citrus/Paymate)

Dear Travel Partner,

SpiceJet has revised the Credit card upload policy with effect from 1st April’23 – 30th June’23.

Below are the Terms and Conditions.

Kindly note that agent maximum upload limit (including all ids) per month is INR 25 Lacs.

Travel Partner minimum Credit card upload amount in INR 10, 000 per transaction.

In case agents are using Axis Bank Corporate Card then the total credit card upload limit (including all ids) per month is INR 02 Crore. In case agents are using IndusInd Bank Credit Card

then the total credit card upload limit (including all ids) per month is INR 02 Crore. For SBI Bank Corporate Card total credit card upload limit (including all ids) per month is INR 02 Crore

Travel Partner if exceeded upload limit as per credit card bank categories (including all Ids) as mentioned above in table then the minimum credit card upload limit (including all ids) is INR 85,000.Charges to apply from Re 1/-incase the limit is exceeded.

In case an agent uses multiple Banks Credit cards as mentioned above in table then travel partner per month Credit card upload limit including all IDs is INR 25 Lacs only and if the limit exceeded then charges will be applied as per Other Bank Corporate cards from Re1/.

Please get in touch with your bank for Credit card deals.

International credit cards will not be accepted.

Thanks Team SpiceJet.

Now you can book the RT PCR test for your customers through this login ID. What is even more exciting is that on this platform these tests can be booked for all of your customers irrespective of the airline they are flying. Currently the RT PCR Testing is available only in the cites of Delhi, Gurugram and Mumbai . We plan to add more cities in the next few weeks. Booking link is available in your login profile.

RT PCR Test – Charges/customer/Sample

• Visit Collection center with a valid SG- PNR : INR 299.
• Home Collection with a valid SG- PNR : INR 598.
• Visit Collection center without a valid SG- PNR : INR 499.
• Home Collection without a valid SG- PNR : INR 798.

For the detailed list of Collection Centers & eligible areas for Home collection please click here.

Please be informed effective 1st Oct 2018 the revised Deposit Incentive ( DI ) on Spicejet stands @ 0.50%

Revised credit card policy will be on agency login as per below:- ( this will be uploaded on AG login pop up effective 1st Oct 2018)

SpiceJet is glad to announce the launch of its 8th International destination Hong Kong (HKG)- “Asia’s World City” , the new direct flight will commence operation from 22nd November’18.

Booking inventory has been opened for sale with immediate effect, therefore you are requested to make the necessary changes and update the same on your portals please.

For our valued customers, we have launched an introductory Promotional one way Fare of INR 9499 /- (all inclusive) and an attractive Return fare of INR 20,799/- (all inclusive).

The schedule of the flight is as below:

Happy Selling!

Regards Team SpiceJet

SPECIAL ASSISTANCE

Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +91(0)124 4983410 and +91(0)124 7101600.

Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

Following assistance are available on-board SpiceJet’s aircraft:

• Assistance in moving to and from seats/lavatory.
• Help in preparation for eating.

However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

• Wheelchair users or passengers using wheelchairs (mobility assistance);
• Passengers travelling with crutches/ braces/ other prosthetic devices;
• Passengers with Visual Impairment;
• Passengers Travelling with Certified Guide Dogs;
• Passengers with Hearing Impairment;
• Passenger travelling with spinal support;
• Passenger travelling with an assistant for medical purposes;
• Passengers; with intellectual/ developmental/ learning disabilities;
• Passengers travelling with Internal Medical Devices;
• Passengers who require a stretcher;
• Passengers requiring oxygen aid;
• SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
• SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
• Please contact us at Reservations +91(0)124 4983410 and +91(0)124 7101600 should you have any questions about our wheelchair service;
• If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations +91(0)124 4983410 and +91(0)124 7101600 at least 48 hours before the scheduled departure;
• Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;

Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

• SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
• If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
• SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
• If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
• You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

We offer the following assistance:

• Meet and assist service to escort you to and from the aircraft;
• Priority boarding.

We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +91(0)124 4983410 and +91(0)124 7101600, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

• Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
• Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
• Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
• Has severe hearing and vision impairment and cannot communicate with our cabin crew.
• Passengers having Autism or Intellectual Disability:
• Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +91(0)124 4983410 and +91(0)124 7101600;
• While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
• Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
• The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
• Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.

If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

• To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
• Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to [email protected] ;
• Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
• Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
• The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).
• POC is allowed in domestic / international (Boeing and Q-400) direct/ via / connecting flights.
• POC is allowed in hand baggage & check-in baggage both.
• Request for carriage of Portable Oxygen Concentrator (POC) in flight should be sent to [email protected] at least 48 hours prior to flight departure.
• For more details refer https://corporate.spicejet.com/SpecialAssistance.aspx .
• Click here for download Fitness to Fly Guidelines

Please find below the forms required for various medical conditions:

For any assistance for booking and additional information please contact us at +91(0)124 4983410 and +91(0)124 7101600

This is to inform you that your balance is less than the minimum balance set value, Please upload the balance and continue the bookings.

Regards, Team SpiceJet

This is to inform you that you haven’t setup the Minimum Balance notification. If you want to receive the notification, Please click on "Notify me" button, else Click on "Cancel".

SG will be shortly initiating the fund transfer facility from ID to ID. For ease of doing business and security purpose you are requested to;

• 10 digit mobile number and registered email of the authorised personal for the OTP for fund transfers request.

for further information please get in touch with your sales representatives.

Team SpiceJet

(Enter mobile number with country code e.g. 91XXXXXXXXXX)

OTP PASSWORD

* Enter the one time password (OTP)

You don’t have an valid contact number mapped to your profile, please contact your Sales representative.

• Manage Booking

Adult 0 1 2 3 4 5 6 7 8 9 Adult 12+ years old on the date of travel Aged 12+ years

Child 0 1 2 3 4 5 6 7 8 9 Children aged 2 - 12 years old on the date of travel Aged 2 - 12 years

INFANT 0 1 2 3 4 5 6 7 8 9 Infants are children that are under 2 years old on the date of travel Under 2 years old

CURRENCY SELECT BDT CAD EUR INR KWD MYR OMR SAR SGD GBP AED USD

Family and Friends discount is applicable for a minimum of two passenger (excluding infant) on a single booking, Terms and conditions apply. Family & Friends

The special discounted fares are applicable to the Senior citizens above the age of 60 years only. To travel under this fare, the passenger must present a valid age proof at the SpiceJet Check-in counter at the airport. Sr. Citizen

Applicable for all serving and retired Armed Forces/ Military ID card/ Dependent ID card personnel, Paramilitary Forces personnel and their dependent families. Limited inventory available. Valid photo ID and relevant military card need to be presented for verification at check-in. Conditions apply. Armed Forces

Bookings made under LTC fare would be entitled to: Zero Convenience Fee (saving of up to INR 350 per person per segment) Complimentary Meal and Beverage Complimentary Seat Selection Complimentary Excess Check-in Baggage of up to 5 kg Cancelation fee INR 1000 per person per sector Hold time of 24 hours for booking made at least 3 hours prior to the departure time. LTC Fare

The fares are extended only to government officials for their official travel (those carrying a valid identity card). A valid identity card issued by the employer is a pre-requisite for travel under this offer and passengers will be required to produce the card at the SpiceJet check-in counter at the airport. Govt. Employee

Applicable for students above the age of 12 years and studying with a bonafide school/university. Students will get up to 16% discount on base fare and free baggage allowance of 1 pc , 25 Kg ( 15 kg + 10 Kg Extra). Valid student ID is mandatory for verification at time of check-in/boarding. Limited inventory available. Conditions apply. Student

Children between the ages of 5 and under 12 years who will be traveling alone are considered unaccompanied minors A fee of Rs.2500/ Rs.4500 (Domestic and International respectively) will be applicable each way per unaccompanied minor. Once booked, please fill the 'Unaccompanied Minor form' available on our website. Print 4 copies of the same and bring them with you to the airport. It can be purchased till 2 hours prior to domestic flight departure and 3 hours prior to international flight departure. Unaccompanied Minor

Multicity booking does not mean connecting flight. Customers must ensure sufficient connecting time between flights. SpiceJet will not be responsible for missed connections due to any reason.

Dear Customer,

Web Check-in is currently unavailable due to revision in policies. We regret the inconvenience caused. Web Check-in services will resume from 23rd May, 08:00 PM.

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ADULT 0 1 2 3 4 5 6 7 8 9

CHILD 0 1 2 3 4 5 6 7 8 9

INFANT 0 1 2 3 4 5 6 7 8 9

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