celebrity cruises charging for room service

• Celebrity Menus / Cruise Line Restaurant, Room Service, and Bar Menus / Food and Drink

Celebrity Room Service Menu, Review, and Food Pics 2023

by Prof. Cruise · March 22, 2023

I was in blissful denial about the room service fee on Celebrity, new for 2023, until my recent cruise onboard the Solstice. Then I saw it on the menu, but still couldn’t believe it. Then I saw it on my shipboard account and was like, “no this can’t be right, not on Celebrity !” So I visited Guest Services, needlessly wasting everyone’s time and was told that yes, there is now a fee for most room service orders. And then I saw it on my credit card bill and finally accepted that the days of free hot room service on Celebrity are over and likely never coming back. Sigh. But I’m happy to report that some room service is still free. Here’s the 411 on Celebrity room service:

Room Service Charges on Celebrity

Continental breakfast items: Complimentary from 6am-9:30am. Hot breakfast items: $9.95 service fee + 18% gratuity per delivery (unlimited items per delivery). Lunch/dinner/late night: $9.95 service fee + 18% gratuity per delivery (unlimited items per delivery). Coffee/Juice/Milk/Non-Dairy Milk: Complimentary at breakfast. Wine/Champagne/Beer: Priced a la carte + 20% service fee.

Zenith-level Captain’s Club members, suite guests, and passengers staying in the retreat will still be able to get room service delivered for free.

Celebrity Breakfast Room Service Menu

Celebrity’s room service breakfast card must be hung on your cabin door by 2am for delivery between 6-9:30am the next morning. Indicate your preferred 30 minute delivery window on the card. You can use the room service card to order both complementary continental items or hot items or a combination of both. If you order any hot items from the right side of the menu, you will incur the $9.95 + 18% gratuity charge. I always tip a few extra dollars to the crew member who delivers my order (especially if I only ordered complimentary items), but it isn’t required.

Celebrity Lunch/Dinner/Late Night Room Service Menu

Celebrity Beverage Room Service Menu

Coffee, tea, juice, milk, and non-dairy milk is complimentary at breakfast. Alcohol is priced a la carte and will incur an automatic 20% service charge.

Celebrity Room Service Food Pics

Celebrity Room Service Review

While the desserts were delicious, I didn’t find the other items as good as what you’d get at the buffet, dining room, spa cafe, burger joint, or other dining venues onboard. Note also that this is the exact same room service menu that used to be complimentary (I mean, at least jazz it up a bit if you’re going to start charging). So, is it worth the $9.95 service fee? Under certain emergency circumstances it might be. Like to nurse a hangover from bed, if your toddler is napping and you can’t leave the cabin for lunch, or if the buffet is closed and you get a late-night chocolate cake craving (I speak from experience on that one…shrug).

Thankfully it’s still free (and worthwhile) to order complimentary coffee and a pastry for the balcony as a pre-breakfast. In most other cases though, now that there’s a charge, I’d skip room service. Instead, save the 10 bucks for airport snacks on your trip home and walk yourself to one of the delicious complimentary dining options onboard.

And with that…

Class Dismissed.

Homework (10 points): What are your thoughts and experiences ordering room service on Celebrity? Do you find it worth the $9.95 charge? Share to the comments.

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Lately, your photos within your emails (to my iPhone) appear only as question marks in a non-clickable box. Hope you can find a fix for that, as your photos are (were) so great. 👍 PS: Love your blog!

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[…] This sailing on the Solstice marked my “return to Celebrity” following Covid and I noticed quite a few cuts and changes since the glorious days of conspicuous consumption: plates piled 10 high with lobster shells in the MDR and complimentary chocolate cake delivered right to your bed! Don’t get me wrong, I was also reminded of all the things I love about Celebrity and wondered why it had taken me so long to return to the line. Still, I missed that free bed cake which now comes with a delivery fee of $9.95 + automatic18% gratuity (you can see the current room service menu and read my review HERE). […]

[…] This sailing on the Solstice marked my “return to Celebrity” following Covid and I noticed quite a few cuts and changes since the glorious days of conspicuous consumption: plates piled 10 high with lobster shells in the MDR and complimentary chocolate cake delivered right to your bed! Don’t get me wrong, I was also reminded of all the things I love about Celebrity and wondered why it had taken me so long to return to the line. Still, I missed that free bed cake which now comes with a delivery fee of $9.95 + automatic18% gratuity (you can see the current room service menu and read my review HERE). […]

• Next story Carnival’s NEW Alchemy Bar Menu With Lyre’s Non-Alcoholic Spirits
• Previous story Carnival’s Current Diamond Lunch Menu (First Quarter, 2023)

About Prof. Cruise

Given name Sarah, but also answers to Prof. Cruise. Retired after 10 years as a college professor to focus full-time on her primary research interest: travel. With a concentration in cruising.  Home port: Seattle.  Mom of a shaggy-haired dog and a shaggy-haired human.  Lover of books and dessert.  Fancies herself a bit of a comedian – you’ve been warned.

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Celebrity Cruises Room Service Menu & Prices

Room service on celebrity cruises + increased fees.

There have been a few changes in the room service options on Celebrity Cruises including an increased 20% mandatory service fee applied to any paid items like alcohol as well as on the delivery fee when applied.

Celebrity Room Service Fees

Complimentary continental breakfast is available from 6am to 9:30am.

Guests at the Zenith level of the Captain’s Club , those staying in suites, or in the retreat area are exempt from any delivery charges and can enjoy complimentary room service at any time!

For everyone else, there is a fee. For hot breakfast options, a $9.95 service charge along with a 20% gratuity applies for each delivery, which can include unlimited hot items such as fried eggs, omelets, pancakes, etc. Additionally, you can include as many cold items and beverage items as you want!

The same fee structure is in place for lunch, dinner, and late-night orders where you can order sandwiches, soups and salads ($9.95 +20% delivery fee).

Beverages like coffee, juice, milk, and non-dairy milk are complimentary during breakfast hours. Alcoholic beverages such as wine, champagne, and beer are subject to a la carte pricing with an additional 20% service fee (increased from the 18% that has been standard for many years).

Celebrity Cruises Room Service Menu (Breakfast, Lunch & Dinner)

Room Service Menu PDF for Celebrity Cruises

A few tips about ordering room service on Celebrity

In our experience, the service was always on time and delivered within the timeframe selected on the ordering card (30-minute window choices from 6am-9:30am).

Hot food, unfortunately, didn’t always arrive hot and more often was lukewarm, leaving us to just order pastries and coffee at breakfast. If we wanted hot food, we’d force ourselves to the buffet with the masses instead of paying $9.95 for the same food but cold.

Tips for ordering:

• Be sure to have your order hanging outside no later than 2am or you WILL not receive your breakfast!
• The room service portions seem a little small, if you’re a big eater, order extra. (Remember, it’s unlimited!)
• The fee is PER room order, not per person. Whether you’re solo or a family of 4, you’ll only be charged $9.95 for a room service delivery.

Is Room Service Worth it on Celebrity Cruises?

Considering every cruise line is going to a service fee for hot items, it’s not surprising Celebrity is charging this now as well. Long gone are the days of any-time dining at no extra charge. 🙁 But the fact that there isn’t an al la carte charge for specific items is refreshing. Many other cruise lines are charging for every little thing on the menus PLUS a delivery fee, Celebrity is not (yet).

In our opinion, it was worth ordering morning coffee and pastries but it wasn’t worth paying extra for hot items.

The only exception to this is mornings when we had early excursions and wouldn’t have the time to fight the crowds at the Buffet. Being able to order a hardy breakfast before a full-day excursion that departed first thing in the morning was a real life saver!

• See: Le Petit Chef Menu on Celebrity Cruises
• See: Tuscan Grille Menu on Celebrity Cruises
• See: Sushi on 5 – Celebrity Cruises Menu

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Purchases Made Onboard

What's the difference between a Guest Account, Xpress Boarding Pass, Onboard Account, Onboard SeaPass Account?

Your Guest Account is an online platform you create a username and password for, which you can use to  manage your upcoming cruises, and helps you access cruise add-ons and pre-cruise purchases. Your Xpress Boarding Pass is your ticket to get onboard. You can download it online after checking in via your Guest Account. You can also view it in the Celebrity Cruises App Your SeaPass is your stateroom key. You will also use this card to make charges while onboard, as it is associated with the credit/debit card on file in your Onboard Account Your Onboard Account/SeaPass Account is a record of your spending once you get onboard. You will use your SeaPass card to make charges to your account while onboard.

How do I make purchases onboard?

You can use your SeaPass card/account! Your SeaPass is a room key that should be waiting in your stateroom or stateroom mailbox when you arrive to your room onboard. Your SeaPass lets you into your stateroom and doubles as your Onboard Account charge card. You can show your SeaPass at bars, dining, and other venues onboard when you'd like to make purchases. It can also be used to access to special areas of the ship if you are booked in a Retreat, Concierge or Aquaclass stateroom. You can view your balance and onboard purchase in the Celebrity Cruises App, on your in room TV (where applicable) or by visiting the Guest Relations desk. The credit card tied to your booking may be authorized for large amounts while you're onboard and will be charged at the end of the cruise.

Will holds be placed on my credit card when I create an onboard account?

Yes. As with land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card to secure funds for anticipated onboard purchases. Purchases in excess of $100 will generate additional holds. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Celebrity Cruises® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.

Can I see my pre-cruise charges on my onboard Account?

No. Guests will only be able to see their onboard charges using the mobile SeaPass/Onboard Account.

Can parents control the amount that their children spend on their SeaPass?

Yes, parents need to contact the Guest Relations/Services Desk while onboard to limit the amount of spending allowed for their children. Children that are traveling without their parents (with other adults) can not use their parent’s credit cards onboard, regardless if they have a notarized letter.

Can I set up a credit with the Casino prior to boarding?

Yes, we have a form that can be completed. This is typically processed 2 weeks prior to sailing and does require a 3rd party validation in order to set up.

Can I use my SeaPass to withdraw money to buy chips in the Casino?

Yes, you are able to withdraw up to $10,000 a day against your SeaPass, but will be subject to a transaction fee.

Are there ATMs onboard?

ATMs are located near the Guest Relations/Services Desk onboard. ATMs are also located in the Casino area. On Celebrity Edge class, ATMs are located on Deck 4 by the forward elevators (opposite to "The Club") and adjacent to the Casino on Deck 4

Is there a charge to cash US traveler's checks onboard?

We do not charge a fee to cash US traveler's checks.

Can I exchange currency onboard?

Yes, Bank of America sends daily exchange rates to the ships (Monday – Friday). For Saturday and Sunday, Friday’s exchange rate is used for any transactions over the weekend. The foreign exchange rate is generally set on the last business day prior to debarkation.

Where can I change my money for the local currency?

The Guest Relations Desk (Pursers Desk) provides bank services onboard the ships, including foreign currency exchange, providing change and taking payment for onboard accounts.

How long will it take for a charge to show up on the SeaPass/Onboard Account?

It will take up to 20 minutes for a charge to show up on the guests’ SeaPass/Onboard Account. The guests will need to be connected to Royal/Celebrity WIFI for the updates to show in the app.

Why can I not see my travel companion charges on my SeaPass?

If a guest’s party is set up as buyer and payer for the same SeaPass/Onboard Account, both the payer and buyers can view each other's transactions on the SeaPass/Onboard Account.

How do my onboard credits work?

Any onboard credits you received in addition to the credits that came with your initial ticket purchase will post to your account within 24 hours of embarkation. You can make purchases using these credits immediately after boarding. The credits will automatically be applied toward any purchases you make once posted to your account. For guests that have both refundable and non-refundable OBCs, the vessels will exhaust the Complementary (non-refundable) OBC values before deducting from the Purchased (refundable) OBCs.

Is there a cut off time for which the guest must exhaust their Onboard Credit?

Guests must use their credits by 10 pm on the last evening of their cruise. Onboard Credits have no cash value and no refunds will be given for any unused credits. Unused credits are those that are not used by 10 pm on the last evening of the cruise.

Is my Onboard Credit refundable?

There are two types of onboard credit, complimentary or purchased. Complimentary onboard credits are non-refundable, whereas Purchased onboard credit is refundable to the guest prior to leaving the ship.

I am a MGM Member, where is my onboard credit for booking with Celebrity?

The Gold, Platinum, and Noir MGM benefit with Celebrity of onboard credit, is only available with your Annual Cruise that is booked directly with the Blue Chip Club.

Can I purchase Onboard Credit for my cruise or to gift to someone else?

Yes! Shipboard credit can be purchased for yourself or others and is a very versatile gift. It can be redeemed for any purchases onboard including beverages, specialty dining, shore excursions, casino games* or gift shop purchases. *Please note that a 5% handling fee will be assessed if the credit is redeemed in the casino.

Will Celebrity gift certificate onboard credit be refundable or non-refundable

Gift certificates are considered Purchased since these are bought by the guest or for the guest by a friend/family/company.

Will I see gratuities as onboard credit on my onboard account?

Gratuities that were included in your cruise ticket will not appear on your onboard account (neither the daily charge nor the daily credit). No action is required on your part.

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What is All Included?

All Included is a cruise ticket package pricing option that combines cruise fare for one stateroom with our most popular amenities: Basic Wi-Fi and a Classic Drink Package, (including beverage package gratuities,) for all guests in the stateroom. Guests who choose All Included pricing when booking The Retreat will receive Premium Wi-Fi and a Premium Drink Package (including beverage package gratuities,) for all guests in the stateroom as a part of their enhanced cruise experience. Onboard staff gratuities are charged separately. Purchasing All Included offers a savings of $200-$800 per person versus onboard prices.

Can All Included be applied to any stateroom category?

All Included Pricing can be selected for Inside, Ocean view, Veranda, Concierge Class and AquaClass Staterooms. All Retreat staterooms will automatically include the Premium Drinks and Premium Wi-Fi packages.

Is All Included offered on all sailings?

All Included is offered on all sailings, excluding Galapagos.

Will All Included package prices change with currency fluctuations?

All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. Package pricing in currency will not fluctuate.

What if there is a single guest in the stateroom? Will there be a difference in price?

The Drink and Wi-Fi packages will not be doubled as these amenities are provided per person. There will not be a refund for the unused packages.

Can I still prepay my gratuities and which positions onboard receive them?

Yes, guests can still choose to prepay gratuities for onboard staff at the time of booking. Gratuities will be shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams who work behind the scenes to enhance the cruise experience.

Will the Classic Beverage Package provided within All Included package pricing still include beverage gratuities?

Yes, All Included pricing will continue to include the Classic Beverage package with beverage gratuities and the Basic Unlimited Wi-Fi package. Guests staying in the Retreat will receive Premium Wi-Fi and a Premium Drink Packages including beverage package gratuities as well.

If an individual guest does not drink alcohol or is under the legal drinking age, how do they benefit from having a Drink Package included in their fare? Can guests request a non-alcoholic drinks package?

Our beverage packages include a wide variety of alcoholic and non-alcoholic options, including specialty coffee, fresh-squeezed juices, bottled water, sports drinks, and soda. All guests with an All Included package can choose beverages of their choice, with or without alcohol. Guests under the legal drinking age will only be eligible for non-alcoholic beverages.

If a guest books the All Included package at time of booking, can the package be upgraded later from a Classic Beverage Package to Premium Beverage Package?

If a guest books their cruise with All Included package pricing and would like to upgrade their Classic Beverage Package to the Premium Beverage Package, the best time to do so is pre-cruise, as they can enjoy a lower rate than offered onboard and upgrade easily via their Cruise Planner. To access the Cruise Planner, guests can simply download the Celebrity Cruises app or navigate to  www.celebritycruises.com  and log in to their Guest Account. The upgrade charge will be $20 per person per day which includes the beverage gratuity. Guests may also upgrade their beverage package from Classic to Premium once onboard the ship.

What is the difference between the Premium and Classic Beverage Package?

Classic Beverage Package

Choose from a fantastic array of classic liquors, cocktails, beers, and wines listed on our onboard menu for under $10. Guests can also enjoy specialty coffee, juice, and basic bottled water with their meals or throughout the day. 

Premium Beverage Package

This drink package offers an added variety from our classic, as it includes premium liquors, cocktails, beers, and wines listed on our onboard menu for under $17. Guests can also enjoy smoothies, specialty coffee, juice, and premium bottled water like Evian or San Pellegrino with their meals or throughout the day.  

If a guest books the All Included package at time of booking, can the package be upgraded later from Basic Wi-Fi to Premium Wi-Fi?

If a guest books their cruise with All Included package pricing and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, the best time to do so is pre-cruise, as they can enjoy a lower rate than offered onboard and upgrade easily via their Cruise Planner. To access the Cruise Planner, guests can simply download the Celebrity Cruises app or navigate to  www.celebritycruises.com  and log in to their Guest Account. If a guest books their cruise with All Included package and would like to upgrade their Basic Wi-Fi to Premium Wi-Fi, they may do so via our Cruise Planner platform. The upgrade charge will be $9.99 per person per day. Guests may also upgrade their Basic Wi-fi to Premium Wi-Fi once onboard the ship.

What is the difference between Premium Wi-Fi and Basic Wi-Fi?

Premium Wi-Fi Package

This package allows you to message and video chat on messenger services; browse the web; send emails and post on social media; video chat live; and watch your favorite videos, movies, music and shows.

Basic Wi-Fi Package

This value-priced option gives you access to basic web functions—text on messenger services, web browsing, and email. Only available with All Included. 

Will guests who booked at the Future Cruise desk onboard be allowed to convert their booking to All Included and keep their onboard booking benefit?

Yes, guests who book onboard will be permitted to keep their onboard booking benefits.

If a guest purchases an All Included package and is later offered the opportunity to bid on an upgraded stateroom as part of the “Move Up” program, will the All Included benefits carry over?

When participating in the Move Up upgrade program, the perks that were booked with the original package stateroom category will remain the same on the upgraded stateroom.

Beverage Packages and a la carte Drinks

What drinks are complimentary onboard?

We provide coffee, tea, iced tea, lemonade, hot tea, milk, non-bottled water, hot chocolate, orange juice and other assorted juices onboard complimentary.

Find out more about what we offer and how to purchase

Can I have drinks in the Casino without having a Beverage Package?

Yes! All guests who are actively playing in the Casino will be able to enjoy complimentary "well" drinks.

What is the drinking age onboard?

The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America, as well as Galapagos Sailings, is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18.

How much wine am I allowed to bring onboard?

Guests wishing to bring personal wine onboard may do so, limited to one (1) 750 ml bottle per guest of drinking age. Please make sure to pack these in your carry-on instead of your checked luggage!

Is there a corkage fee if I bring wine to consume onboard?

When consumed in a shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25. Corkage fees do not apply to guests who have a Classic or Premium Beverage Package.

Can I bring soda or water onboard with me?

Yes! On embarkation day only, guests are welcome to bring on any non-alcoholic beverages. They are limited to what can be hand-carried onboard by each individual.

What drink packages do you offer and what does each one include?

We currently have the Classic Package which covers beverages up to $10 per serving and the Premium Package drinks up to $17 for both, unlimited drinks. And we also have our Zero Proof Package offering you a great variation of sodas, premium tea, coffees, and more! Please click on the next link to know more about what each package covers. 

How much will it coast to upgrade from classic to premium beverage?

Classic Package to Premium Package = $20 + 20% gratuity (per person per day)

Do you have alternative milk onboard?

Yes almond milk is available on all ships, as well as several other options, depending upon availability. Just request it from your server.

What is the Celebrity Cruises Drink Package?

The Celebrity Cruises Drink Package gets you the best value on your favorite drinks. Pay just one price to enjoy a wide variety of beverage choices such as premium coffees, bottled water, wines-by-the-glass, beers, or your favorite cocktails. Your package can be used in the Main Restaurant, specialty restaurants, casual dining restaurants, and all bars and lounges. Room service and minibar are not included. All Drink Packages are for single-guest use and cannot be shared by multiple people.

You can visit our Drink Package section or if you are booked, visit the Cruise Planner for more information and to pre-purchase.

How do I purchase a Celebrity Cruises Drink Package?

You may purchase a Drink Package up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase the Drink Package onboard, on the first day of your cruise. Ask at any bar for more information.

What Drink Packages are available on Celebrity Cruises?

Celebrity Cruises has a variety of Drink Packages available.

Classic Drink Package

Premium Drink Package

Zero Proof Drink Package (Premium Non-Alcoholic Drink Package)

What is the Classic Drink Package?

The Classic Drink Package includes an incredible array of premium coffees and teas, bottled water, sodas, beers, spirits, cocktails, liqueurs, frozen drinks, and wines by the glass for up to $10 per serving. This package also included a 15% discount on all wines by the bottle.

Compare Drink Packages

What happens if I have the Classic Drink Package and the beverage I would like is more than $10?

If a guest orders a drink that exceeds the $10 maximum value, they will be charged for the difference.

For example: If a guest orders a $12 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.

What is the Premium Drink Package?

The Premium Drink Package includes all Classic Drink Package items, PLUS: Specialty coffees & teas, craft & artisan beers, premium spirits, cocktails, frozen drinks, sodas, premium bottled water, and wines by the glass up to $17 per serving. Also, take a 20% discount off all bottles of wine!

What happens if I have the Premium Drink Package and the beverage I would like is more than $17?

If a guest orders a drink that exceeds the $17 maximum value, they will be charged for the difference.

For example: If a guest orders a $19 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.

What is the non-alcoholic package?

Refresh with premium bottled water from Evian, Perrier, San Pellegrino, & Panna, Specialty Coffees & Organic Teas, Red Bull Energy Drink, Frozen Smoothies, Zero Proof Cocktails, Coca-Cola selections, offerings from Vitamin Water, and Bottled Iced Teas. 

Can I order multiple drinks at a time with the Celebrity Cruises Drink Package?

No, you can only order one drink at a time with each Drink Package. All packages are for single-guest use and cannot be shared by multiple people.

Are gratuities included in the Celebrity Cruises Drink Package cost?

No, a 20% gratuity will be added to all drink page prices at checkout. Package prices may reflect an additional tax for certain ports or itineraries.

How do I cancel my Celebrity Cruises Drink Package?

Orders can be canceled through Cruise Planner up to 2 days before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.

How am I identified as having purchased a Drink Package?

Simply present your SeaPass® Card to the bar staff when ordering your beverage.

Are Drink Packages available on all sailings?

Drink Packages are available on most 2+ day sailings except for 2- or 3-day sailings from Southampton, England.

How much do drinks cost?

Prices for drinks onboard vary depending on what you order. Please note that prices are subject to change and can vary by ship and sail date.

Does everyone in one stateroom need to buy a drink package?

The Drink Package Policy requires all guests wishing to purchase a Drink Package to do so for ALL guests of legal drinking age in the same stateroom. This policy applies to packages purchased pre-cruise or onboard.

My travel partner is pregnant/recovering alcoholic/medical issue that does not allow them to drink, do I have to purchase for them?

Our policy requires that any guest wishing to purchase the Drink Package must do so for all other guests of legal drinking age in the same stateroom. However, we will make an exception for the following:

Exceptions:

Children 12 years old and under: will NOT be required to purchase a Zero drink package.

Teens – A Zero Proof drink package will be added

13 -17 years old (Europe, Asia, Australia)

13 - 20 years old (USA)

Pregnant guests – A Zero Proof drink package will be added.

Recovering alcoholic or medical issue that does not allow guests to consume alcohol. – A Zero Proof drink package will be added.

Is there a daily limit for drinks with any of the Celebrity Cruises Drink Packages?

No, there is no daily limit for drinks with Celebrity Cruises Drink Packages.

How many drinks can I order at a time with a Drink Package?

Guests may only order one drink at a time. Additional drinks ordered will be charged at current bar prices.

Can I use my Drink Packages when I get on board my cruise?

Yes, Drink Packages are active the moment you step on board.

Are Drink Packages available fleetwide?

No, Drink Packages are not available on cruises in the Galapagos.

Can I use my drink package at Perfect Day at CocoCay?

Celebrity guests will be able to take advantage of a drink package on Perfect Day at CocoCay that’s comparable to Royal’s drink package options.

Celebrity guests with the Classic or Premium Drink Package will receive Royal Caribbean’s Deluxe Drink Package at CocoCay which includes drinks up to $14 and is their most inclusive package! This includes sodas, bottled and sparkling water, cocktails, beer, spirits, liqueurs, and wine by the glass. Premium coffees are available at the Beach Club.

Celebrity guests with the Non-Alcoholic Package will receive Royal Caribbean’s Refreshment Package which includes sodas, teas, bottled still and sparkling water, and non-alcoholic cocktails. Premium coffees are available at the Beach Club.

Does everyone in the stateroom need to purchase the same drink package, including upgrades?

The Drink Package Policy requires all guests to purchase the same Drink Package for ALL guests of legal drinking age in the same stateroom (ex. if one guest chooses to upgrade to the Premium Drink Package, ALL guests of legal drinking age in the stateroom must upgrade) This policy applies to packages purchased pre-cruise and onboard.

Is there Wi-Fi onboard?

Basic Wi-Fi and Premium Wi-Fi services are available throughout the Celebrity Cruises® fleet, with the exception of our Galapagos-based ships.   

Choose from Basic Wi-Fi or Premium Wi-Fi packages to suit your needs. 

With our Basic Wi-F you can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that features such as emailing large files, sharing photos or videos on social media, using streaming apps, or making video calls are only available with our Premium Wi-Fi. Basic Wi-Fi is only available for pre-cruise purchase or with All Included.

Premium Wi-Fi puts internet streaming at your fingertips throughout your vacation. Message or video chat with your friends and family, browse the web, send emails even with larger files attached, and post on social media to your heart’s content. Plus, you can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.  Plus, stream from your personal device to your in-stateroom TV*. 

*Available on Celebrity Edge, Celebrity Apex, Celebrity Beyond, and Celebrity Ascent

Can I upgrade my Basic Wi-Fi included plan to a Premium Wi-Fi plan?

Yes this can be done pre-cruise on My Celebrity Cruise or by contacting the Celebrity Cruises Contact Center. You may also upgrade onboard at the iLounge. Pricing may vary by cruise ship and sailing length.

How do I get connected to the Wi-Fi onboard?

Watch this helpful tutorial.

https://www.youtube.com/watch?v=gb-EmQF_0Fg

Will I be able to use my cell phone onboard?

Yes! Cruise guest can use their cell phones to make and receive calls, send and receive text messages, access email and surf the web. We use Wireless Maritime Service to offer advaced roaming onboard all Celebrity Cruises ships. Roaming will begin once the ship is in international waters and guests will see "cellularatsea", "NOR18" or "901-18" on their mobile display. Guests will be billed at rates similar to international roaming which will be billed to their monthly bill by thier home network.

What is Premium Access SM ?

Premium Access is a VIP package that provides Celebrity Cruises guests with access to upgraded amenities during their cruise vacation. 

Please Note: P remium Access may not be available during all sailings, and some amenities/benefits may vary by ship and destination and may be subject to change without notice.

How can I purchase Premium Access?

Premium Access is available for purchase after you book through My Celebrity Cruise and is not for sale onboard.  

What are the benefits of Premium Access?

Premium Access guests will enjoy the following benefits during their cruise vacation: 

• Premium Wi-Fi for two devices.  
• Complimentary room service, unlimited (waived delivery fee & gratuities)  
• Early access at the terminal.  
• Priority luggage delivery to staterooms. 
• Welcome lunch in the main dining room served from 12:00 pm to 1:30 pm; be sure to select an early boarding time. 
• Priority departure from ship to shore in ports that require tender service.  
• Reserved seating at shows in The Theatre.  
• Express luggage service in the terminal when debarking. 

Gratuity Policy

What is Celebrity’s gratuity policy?

Guests who choose not to prepay gratuities at the time of booking will have a service gratuity automatically applied to their respective SeaPass® account on a daily basis, in the amount shown below.* Gratuities collected are distributed to crew members, including dining, bar and culinary services staff, stateroom attendants, hotel services teams as well as others onboard who work to enhance the overall cruise experience.

• $18.00 per guest, per day will be applied to guests sailing on all Inside, Oceanview and Veranda staterooms.
• $18.50 per guest, per day will be applied to guests sailing on all Concierge and AquaClass staterooms.
• $23.00 per guest, per day will be applied to guests sailing in The Retreat staterooms.

Additionally, a 20% gratuity will be automatically added to all pre-cruise and onboard purchases of spa and salon services, beverages and beverage packages, specialty dining and specialty dining packages, room service and mini bar purchases.*

Gratuities may be modified in the guest’s sole discretion by visiting the Guest Relations desk onboard at any time prior to the morning of disembarkation. Guests sailing in group reservations should check with their group leader or travel agent for additional details.

*Not applicable wherever expressly prohibited by law.

Main & Specialty Dining

What is the Celebrity Cruises Specialty Dining Package?

Specialty Dining Packages let you enjoy the best dining on board at the best value, giving you more chances to experience our wide variety of restaurants with menus crafted by our chef. The best part? The more you dine, the more you save. Book before you sail to enjoy pre-cruise pricing and elevate your vacation to new heights of flavor.

How do I purchase Specialty Dining & Specialty Dining Packages?

You may purchase a Specialty Dining up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase Specialty Dining onboard your cruise with any Maitre'd onboard.

Are gratuities included in the Specialty Dining price?

No, a 20% gratuity will be added to Specialty Dining Covers and Specialty Dining Packages at checkout. Covers & Package prices may reflect an additional tax for certain ports or itineraries.

How do I cancel my Specialty Dining Package?

Specialty Dining Packages can be cancelled through My Celebrity Cruise up to 48 hours before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.​

Are Specialty Dining Covers and Specialty Dining Packages available on all sailings?

They are available on all ships, except Galapagos ships.

How much do Specialty Dining Covers cost?

Pricing for Specialty Dining Covers vary by Specialty Restaurant and can range from $45 to $150 per person. Please note that prices are subject to change and can vary by ship and sail date. An 20% gratuity is added to Specialty Dining Covers at the time of purchase.

How does the Specialty Dining Package work with À la carte restaurants (Sushi on Five, Raw on 5)?

Guests dining at an a la carte specialty restaurant will receive a $50 credit for dinner and guests with the Unlimited Dining Package will receive a $30 credit for lunch towards the food items on their bill. This is non-redeemable for cash. Additional items such as beverages, supplements, food, wine pairings, and gratuities are not included.​

Can I use my Specialty Dining Package the evening of embarkation day?

Yes, the Specialty Dining Package is active the moment you step onboard.

Will my Captain's Club specialty dining coupons still be valid to use onboard?

Yes, Captain's Club specialty dining coupons are still valid.

How do I make reservations for specific nights if I booked a Specialty Dining Package?

For your first night, a Specialty Restaurant will be booked on your behalf. If you would like to amend your first reservation, and to complete reservations for the rest of the cruise, simply visit one of the Specialty Restaurant Reservation Desks once you are onboard.

Which Specialty Dining options are offered on my cruise on the Edge, Apex, Beyond or Ascent?

The Specialty Dining options for these ships are: Fine Cut Steakhouse, Raw on 5, Rooftop Garden Grill, Eden Restaurant, Le Petit Chef, Le Grand Bistro and Le Voyage by Daniel Boulud (only available on Beyond and Ascent).

Which Specialty Dining options are offered on my cruise on the Solstice, Equinox, Eclipse, Silhouette, or Reflection?

The Specialty Dining options for these ships are: Murano, Tuscan Grille, Le Petit Chef, Sushi on Five, Lawn Club Grill (Only on Silhouette and Reflection), and The Porch (Only on Silhouette and Reflection).

Which Specialty Dining options are offered on my cruise on the Millennium, Infinity, Summit, or Constellation?

The Specialty Dining options for these ships are: Tuscan Grille, Le Petit Chef, and Sushi on Five.

As a suite guest, how do I book my complimentary speciality dining?

Please contact our Shoreside Retreat Concerge at (877) 738-7328 option 3.

What is the price for children dining in specialty restaurants?

Children under 5 and under dine for free. Children 6-12 may dine for lunch and dinner at any of our specialty restaurants for $10 per child.

Do you offer Kosher meals?

We do offer pre-packaged frozen prepared Kosher meals. Make sure to request these meals 45 days prior to sailing if your ship is sailing out of the continental US, Puerto Rico, Alaska or Hawaii and 90 days prior to sailing if your ship is sailing out of South America, Europe, Australia or Asia.

Can my food allergy be accomodated onboard?

Yes, most dietary requirements can be accomodated in our main dining room. If you have complesx food allergies please contact our Access team at 1-866-7225.

What time will Chef's Table take place if I booked it for the first day of the cruise?

The Chef's Table event time and date is determined by the ship. Once onboard, guests will receive an invitation to their stateroom with details. Pre-cruise booking reservations are simply placeholders and will not be held on the first day of the cruise, nor at the time booked in My Celebrity Cruise.

How do I cancel my Specialty Dining reservation?

Specialty Dining reservations can be cancelled through My Celebrity Cruise up to 48 hours before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account.

Celebrity Select Dining Anytime

What is Celebrity Select Dining Anytime?

Celebrity Select Dining Anytime is one of the options to choose from when you book your cruise. Unlike Celebrity Select Early or Late Dining — where a dining time is assigned to you — guests who opt for Anytime Dining can make a reservation in the main restaurant anytime during dinner hours.  Guests on Edge series ships can also choose from four main dining restaurants. Pre-cruise reservations are strongly recommended in My Celebrity Cruise . 

For guests with reservations, the dining staff will have your table ready for you so you can avoid a delay in seating. If you would like a specific waiter or table, the dining staff are more likely to be able to accommodate your request with reservations (however, please note this is based on availability). 

Guests can check in at the Celebrity Select Dining Anytime desk at the restaurant entrance and be greeted by dining staff.

Celebrity Select Dining Anytime is a choice within the booking process. When making a reservation you will be offered “Anytime” or " Early” or “Late"* (i.e., 6:30 pm & 8:00 pm). 

 *Early and Late dining times may vary by ship and itinerary.

Can guests move between Celebrity Select Dining Anytime and Early or Late dining during their cruise?

We will do our best to accommodate requests based on availability.

Do I have to pre-reserve Celebrity Select Dining Anytime through My Celebrity Cruise?

We strongly recommend reserving your dining times through  My Celebrity Cruise  before your sailing as dining times may fill up. However, you may still make reservations once onboard, based on availability.

Can I participate in Celebrity Select Dining Anytime but make a reservation for a specific time?

Yes, based on availability. We strongly recommend reserving your dining times through  My Celebrity Cruise  before your sailing as dining times may fill up.

Can a family in one stateroom dine at different times with Celebrity Select Dining Anytime?

Yes, Celebrity Select Dining Anytime is flexible. You will be seated with the party you arrive with. Reservations are strongly recommended to avoid a delay in seating.

Can I reserve the same table or waiter at the same time in Celebrity Select Dining Anytime?

Guests may request a special table or server, and the dining staff will do their best to accommodate based on availability.

Dining Dress Code

What’s the dress code? Do we have to dress up?

Smart Casual attire is required for entry to main dining, specialty dining, and the Celebrity Theatre. Smart Casual means you look comfortable yet tasteful in a dress, skirt, long pants, or jean, and stylish top or button-down. Shorts and flip flops are not considered Smart Casual. Each itinerary features one to two "formal" nights we call Evening Chic. Evening Chic means you dress to impress, glamorous and sophisticated in your own way, with a cocktail dress, skirt, slacks, or designer jean, an elegant dress top or blazer—some guests even pack a tuxedo or gown for onboard photos. The Daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. If you do not wish to participate in Evening Chic, Smart Casual attire is acceptable for dining and theater.

See "What to Pack, What to Wear" above for more.

What types of clothing is appropriate for dinner onboard?

Most nights, Smart Casual attire is appropriate for dinner in the Main Dining Room(s). For 6 night cruises or less, there will be 1 Evening Chic night where women should feel comfortable in cocktail dresses, skirts, pants or designer jeans with an elegant top. Men should feel comfortable in pants, designer jeans, long sleeved or button-down shirt, sweaters, sport coats or blazers. For 7 night cruises or longer, there will be two (2) Evening Chic nights.

How many formal nights will there be for my cruise?

For 6 night cruises or less, there will be 1 Evening Chic night per cruise. For 7 nights or longer, there will be 2 Evening Chic nights while onboard. While Tuxedos and Formal attire is still appropriate, they are not required and guests will feel comfortable in both formal wear and a dressier smart casual style. Jackets are not required.

Room Service and In-Room Accommodations

Do you have room service?

24-hour room service is available any time of the day or night - simply order from the room service menu located in your stateroom (Room service fee of $9.95* applies). A 20% gratuity is additional and will automatically be added to your check.

Continental breakfast room service is complimentary. Available from 6am – 11am each day of the cruise except disembarkation day.

*Room service fee is subject to change without notice. 24-hour room service is complimentary for guests of The Retreat and Zenith Captain Club members.

Beginning December 30, 2022 on Apex, then rolling-out throughout the fleet a Room Service fee of $9.95* will be charged per room service order.

This is a fixed cost, so you will pay the same fee whether ordering one dish for one person in a stateroom or ten separate items for four people in a stateroom.

Please Note: An 18% gratuity is additional and will automatically be added to the check.

Breakfast Room Service Menu is available 6am - 11am each day of the cruise except disembarkation day.

All Day Room Service Menu is available 11am to 6am.

The ONLY items that will remain complimentary are those under the continental breakfast section of the menu. For example: if a guest orders from the Continental Breakfast section only, they will not be charged a $9.95 delivery fee.

Why is there a room service fee?

Due to its high demand, this will help reduce wait times, increase accessibility, provide a high-quality product, and reduce food waste.

What kind of bedding will be in my stateroom?

Our guests’ vacation time is precious, so we set out to ensure that every moment of their vacation offers them the opportunity to do as much or as little as they choose, including relaxing in their bed or sleeping.

Celebrity’s eXhale® bedding features custom premium mattresses with patented design, made with sustainable and biodegradable materials*, plush duvets, and down feather and hypoallergenic pillows, and pure cotton linens. (*bedding experience can vary by stateroom category and class of ship). All Celebrity Cruises staterooms & suites feature the Celebrity eXhale® bedding program (excluding the Celebrity Xpedition).

Celebrity Cashmere TM Mattress available in all Stateroom and Suites on Edge, Apex, Beyond, Ascent, Silhouette, Equinox, Millennium, and Summit.

Celebrity Cashmere TM Mattress also available on Constellation (Suites only), Infinity (AquaClass® and Concierge Class only), and Reflection (Signature Suites only).

Are there safes or safety deposit boxes available onboard?

Each stateroom will be equipped with a safe. There are no safety deposit boxes available while onboard.

Are balconies and railings safe?

Balconies and railings are important safety features on our ships. Our balconies and railings exceed the height requirements of similar shore-side features. It is important that guests do not climb or sit on the railings for individual safety and because it is a violation of our Guest Conduct Policy, possibly resulting in dismissal from the cruise.

What are the restrictions of the upper berth?

The upper berths are the equivalent width of a twin bed. The maximum weight is 200 lbs. and not recommended for guests under the age of 6 years old. Upper berths are not recommended for guests with mobility concerns/issues.

What is an Obstructed View stateroom?

An obstruction is something that blocks a proportion of the direct outward view from a stateroom at eye level. This is typically due the position of lifeboats or the outer structure of the ship.

Please view our  deck plans   on our website to determine if your stateroom has an obstructed view

Will I be able to watch the big game onboard from my room or elsewhere?

We can never promise any television programming due to the challenges of receiveng satellite feeds on a moving ship however, we do have ESPN and ESON2 Caribbean feeds on all ships sailing from U.S. ports. Our shipboard TV will also commonly broadcast popular events in public venues as well as on guests TVs.

Can I smoke in my stateroom?

Smoking is not permitted inside any guest stateroom, nor on any guest veranda. There are designated outdoor areas where guests may smoke, and will be listed in the Celebrity Today (available once onboard). Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas.

Captain's Club and Credit Card Benefits

What is Captain's Club?

Captain's Club is Celebrity Cruises Loyalty recognition and rewards program. The more the sail, the more rewarding your expeience becomes.

Find out more about the offer and how to sign up

How can I enroll in Captain's Club?

You can enroll into the Captain's Club program by creating an account, and enrolling as a new member. You can link your cruises to your Captain's Club account and earn points with each cruise. Use link https://www.celebritycruises.com/captains-club/enroll to quickly complete this process.

If I am a Captain's Club member, will I receive equivalent recognition with Royal Caribbean?

Celebrity Cruises does offer Equivalent Recognition for certain tiers of our loyalty program. Celebrity Select members will be recognized as Platinum members with Royal Caribbean. Elite, Elite Plus and Zenith guests will receive Diamond recognition with Royal Caribbean.

What are the current Captain’s Club benefits on Millennium Series & Solstice Series Ships?

Discounts are available on any spa service including the Persian Garden (excluding Medi Spa and Retail). Discounts can be used as many times as desired throughout the sailing, discount varies by tier:

• Classic – 10%

• Select – 10%

• Elite – 15% + 1 in port Persian Garden pass

• Elite Plus – 15% + 1 in port Persian Garden pass

• Zenith - 20% + 1 in port Persian Garden pass + 1 free fitness class

What are the current Captain’s Club benefits on Edge Series Ships?

Discounts are available on any spa service including Thermal Suite, excluding Medi Spa and Retail. Discounts can be used as many times as desired throughout the sailing, discount varies by tier:

• Elite – 15%

• Elite Plus – 15%

• Zenith - 20%

How many Captain's Club points do I need to get to the next level?

Guests can enroll in Captain's Club before sailing and will be considered Preview members with 0 Cruise points. Classic members will be in the range of 2-149 cruise points. Select members will have 150-299 cruise points. Elite guests range between 300-749 cruise points. Elite Plus guests have earned 750-2999 points, and our exclusive Zenith members have earned 3,000+ points.

What types of benefits do Captain's Club members earn?

Benefits vary depending on loyalty status, but do include: special events onboard, food and beverage benefits, internet and photo package savings, laundry discounts and services, and some members even enjoy benefits up to a free cruise every 3,000 points.

At which status will I be eligible for the One Category Upgrade?

The One Category Upgrade for Captain's Club members is available within specific stateroom categories for all members beginning at Classic level. This is one upgrade stateroom per cruise, and Preview members are not eligible.

How long will it take for my Captain's Club points to show in my account after my cruise?

Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain's Club at 1-844-418-6824.

How can I redeem the champagent AMEX benefit?

This is handled by the Amex CPP Desk and YQZ3 code must be added.

What is Captain's Club and how do I join?

Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes. To enroll click here.

Does Captain’s Club offer reciprocity with other Royal Caribbean Cruises Ltd. brands?

The Loyalty Status Match program gives you the best benefits at sea. Members can now receive one-for-one tier matching across all three Royal Caribbean Group brands: Royal Caribbean International®, Celebrity Cruises® and  Silversea®.

Where can I view my Captain’s Club points and status?

Once enrolled in the Captain’s Club program, you will need to create a Guest Account to manage and view your membership. Once signed into your Guest Account, your Captain’s Club number, Tier and Club Points will be displayed. A Guest Account will also allow you to manage your cruise vacations.

Click here for a step-by-step enrollment video.

How do I get Club Points that have not posted to my Captain’s Club membership?

Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824.

For United Kingdom, please call: 0844 481 7505*

For Republic of Ireland, please call: 1800 932 662*

*Calls cost 7p per minute plus your network access charge.

How are Club Points calculated?

Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises or Azamara Club Cruises. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014).

Club Points can also be earned through the Power Up Points program. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point.

Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced fare upgrades, Move-up upgrades and Guarantee staterooms earn points at the original stateroom category booked and not the category of the upgraded stateroom or stateroom sailed.

If your account is linked to another member’s account through a spousal or partner relationship, both members will have access to the points and tier associated with the member with more Club Points. In this instance, points are still earned by each individual member. But if one member’s points are higher, the other member’s balance and tier will be lifted. If the accounts are ever separated, both members will only have access to their points and tier earned individually.  See full terms & conditions.

Why are Captain’s Club Benefits changing?

Over the last year, we were presented with a rare opportunity to pause, step back, and assess all aspects of our vacation experience. This resulted in exciting refinements including reimagined cruise packaging and enhancements to our Captain’s Club program.

Seamless experiences have always been our goal, and we believe vacations should be effortless from the start. That’s why every Celebrity cruise now includes drinks, Wi-Fi —with All Included. We’ve also developed new ways to honor your well-deserved Captain’s Club status, including new events and exclusive perks.

We also continue to work hard with our expert advisors, the Healthy Sail Panel, to develop new measures to keep you healthy at sea and we are adjusting parts of our Captain’s Club program accordingly. As always, we’re committed to providing you the incredible, Celebrity experience that you’ve come to expect from us.

As a Select and above member, will I still have priority embarkation benefits?

When we return to service, the embarkation process will be different. To manage the flow of guests and follow new health and safety protocols, guests will request a set arrival time in advance. More details of the embarkation process will be provided before you sail.

How will processes related to the Captain’s Club program be different?

We’ll be making minor adjustments to comply with new safety measures that still allow you to enjoy the perks of being a Captain's Club member. For example, certain events and spaces, like complimentary access to the Persian Garden for Elite members and above during port days and the Captain’s Club Wine Tasting, will require an advance reservation to manage capacity. Elite members and above will be able to enjoy an exclusive and private breakfast in Tuscan Grille, now served a la carte instead of buffet style. And, Captain’s Club host hours and location may change to manage the number of people gathering. These tweaks will be shared either pre-cruise or onboard during your sailing.

Will the Captain’s Club member events onboard be changing? If so, how?

Yes. New health and safety standards required us to rethink some of our event offerings, which gave us a chance to get creative. We’ve developed new experiences just for you, like reimagined welcome parties and a special event where you’ll get to be the artist. Learn about these new events and all program changes at https://www.celebritycruises.com/captains-club/program-changes.

What is the newly enhanced Loyalty Status Match Program?

How do I qualify for the new Loyalty Status Match program?

You must be 18 years of age and be enrolled in the loyalty program of each brand to qualify to have your status matched.

How do I participate in the Loyalty Status Match program if I am already a member of more than 1 program?

If you're currently a member of more than one Royal Caribbean Group brand’s loyalty program, we will verify your information and upgrade your status based on the table above for the programs you participate in.  Your status will be updated automatically within 7 days. If you qualify for an upgrade in status, you will receive an email confirming your new status from the program(s) where your status has changed.

How do I participate in the Loyalty Status Match for programs I am not enrolled in?

There are various ways to enroll in any of the Royal Caribbean Group brand loyalty programs:

If you're opted in to receive marketing email communications from each brand, you will receive an email on May 30th with a form for you to enroll in the loyalty programs you are currently not a part of.

For Crown & Anchor Society and Captain’s Club: You can also enroll through the Royal Caribbean or Celebrity Cruises websites, or their respective apps at any time. Apps can be downloaded from the Apple or Google Play app stores. 

a. If you are currently only a member of the Venetian Society, the best way to enroll is through the email sent on May 30th or by calling our contact centers listed in #4 below.

3. For Venetian Society: You can enroll through the Royal Caribbean and Celebrity Cruises app once you are a member of those programs.  

a. Note, pre-gold and preview members are not eligible for status match with Venetian Society.

4. For additional assistance, you can call our contact centers:

• Crown & Anchor Society: 1-800-526-9723 or (541) 285-9723 if outside the U.S. and Canada (charges may apply)

Captain’s Club: 1-800-760-0654 or 1-316-554-5961 if outside of U.S and Canada (charges may apply)

• Venetian Society: 1-888-978-4070 (North America) or call your local Silversea Office (charges may apply)

When will I know if my enrollment and status match is complete?

Once you enroll, we will verify your information.  Your new status may take up to 7 days to be in effect.  You will receive a welcome email from the new programs you have enrolled in once your status match is complete.

I am enrolled in more than one program but my status has not been upgraded.  What should I do?

If it has been more than 7 days since you enrolled, please call us to review your information. It may be because you have a different name, address, phone number or other information listed on your accounts. 

When can I begin enjoying my new benefits?

If your status is upgraded through the newly enhanced Loyalty Status Match program, you can start enjoying your new onboard benefits on sailings departing on June 5, 2024 and onward. 

Venetian Society Member Savings (5% and 10%) are applicable on new voyages booked after May 30, 2024.

Are there any loyalty benefits that are excluded from the Loyalty Status Match program?

Some brand loyalty benefits are reserved exclusively for loyalty program members who have attained tier status based on points or nights sailed within each brand, as opposed to those who earned status through the Status Match program. Since Status Match members only receive the tier and not the associated points, they are ineligible for the benefits listed below. 

Crown & Anchor Society:

• Complimentary Pinnacle Club milestone cruises
• Diamond Plus and Pinnacle Club amenities
• Single supplement cruise fare reduction
• Cheers with an Officer onboard event
• Milestone recognition (Crystal Block)
• Upgraded bathroom amenities
• Pinnacle Club milestone kits
• Chef’s Choice amenity

Captain’s Club:  

• Complimentary Zenith cruises
• Zenith milestone kits
• WWF® donations
• Status match members will only be permitted to access the Retreat Lounge when not staying in the Retreat based on availability and at the sole discretion of Celebrity Cruises

Venetian Society:

• “Sail with Us” referral offer prior to your first Silversea voyage, and certain other promotions
• Complimentary cruises
• Milestone recognition during the Venetian Society Party

Will my matched status expire?

Your matched status remains valid under the current program rules and does not expire, unless you delete your program membership, you are removed from a partner relationship that provided you a higher tier, or it is revoked due to Guest Conduct Policy violations.  However, this is subject to change at any time.

Can I qualify for status matching if I've sailed with other cruise lines besides Royal Caribbean Group brands?

No, the Loyalty Status Match program exclusively applies to Royal Caribbean Group brands: Royal Caribbean, Celebrity Cruises, and Silversea and does not extend to loyalty status earned with other cruise lines or travel brands.

How are cruise points earned and calculated in each loyalty program?

For more information about each loyalty program, please visit each program’s web page:

• Captain’s Club
• Crown & Anchor Society
• Venetian Society

Can I combine points earned from different brands to qualify for status matching?

No, points are earned at the individual brand level and cannot be combined.

Does this impact my benefits with MGM International that I receive through Crown & Anchor Society and Captain’s Club?

No, guests will continue to receive their MGM Rewards benefits when staying at MGM properties.  A full list of benefits can be found here: MGM CAS Rewards and MGM CC Rewards .

How can I cancel or unenroll my membership? 

You may voluntarily terminate your account by contacting the individual programs and making the request. Account termination is permanent. All points, rewards and achieved status will be forfeited and not transferrable. Please allow up to 15 days for the account cancellation to be completed.

All requests must include the following information to confirm your identity: Your full name, your membership number, email address on file, your country of residence, and your date of birth.

Crown & Anchor Society: 1- 800-526-9723 or (541) 285-9723 if outside the U.S and Canada (charges may apply)

Venetian Society:  1-888-978-4070 or call your local Silversea Office (charges may apply)

Can my travel advisor complete by loyalty enrollment for me?

No. Enrollment can only be done by the guest.  Travel advisors cannot enroll guests on their behalf. 

What’s included in The Retreat experience?

Suite accommodations: The Retreat includes all suites

Private restaurant: Luminae at The Retreat

Exclusive lounge: The Retreat Lounge (or Michael’s Club, on non-revolutionized ships)

Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships)

Luxury amenities – learn more

All Included:

Premium drinks

Premium Wi-Fi (first two guests in a suite)

What is Luminae at The Retreat?

Luminae at The Retreat is a private restaurant —open for breakfast, lunch, and dinner—features a boldly elegant design as distinctive as its cuisine. Not only is the restaurant exclusive, but so are its menus. Crafted by our chef, the modern, eclectic cuisine served in Luminae at The Retreat is not available anywhere else on board, and the menu includes complimentary Signature Dishes from Chef Daniel Boulud, our Global Culinary Brand Ambassador.

What are the dining times for Luminae?

Luminae is open for Breakfast, Lunch, and Dinner. Opening times very based on itinerary. Please check your Celebrity Today for service hours once onboard.

Can children dine at Luminae?

Yes, all guests of The Retreat may dine at Luminae.

Can guests of The Retreat invite friends and family to dine in Luminae?

Yes, only guests of The Retreat may invite friends and family to dine at Luminae for an additional fee. Reservations are based on availability only. 

Is Specialty Dining included for guests of The Retreat?

Specialty Dining is included for guests of the following Suites:

· Iconic Suite

· Edge Villa

· Reflection Suite

· Penthouse Suite

· Royal Suite

· Signature Suite

What is The Retreat Lounge*?

The Retreat Lounge is a warm and inviting exclusive lounge for guests of The Retreat. Enjoy complimentary beverages, gourmet bites, and a stylish place to unwind in style, along with the services of a dedicated concierge.

Whether you just want to read the latest best-seller, catch up on current events, watch the big game, or just kick your feet up and relax, the lounge is available to you 24/7.

* Michael’s Club on non-revolutionized ships.

When is The Retreat Lounge open?

The Retreat Lounge is available 24/7. Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.

What services are available in The Retreat Lounge?

The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more. The Retreat Lounge also features complimentary beverages, food menu, and afternoon tea.

Can children experience The Retreat Lounge?

Yes, all guests of The Retreat may enjoy The Retreat Lounge.

Can guests of The Retreat invite friends and/or family members to The Retreat Lounge?

No, only guests of The Retreat may access The Retreat Lounge.

What is the Retreat Sundeck?

The Retreat Sundeck is a luxurious outdoor sanctuary featuring a spacious lounge area and plush, stylish furniture. This outdoor area rivals any high-end resort.

*Available on Edge Series and Revolutionized ships

When is The Retreat Sundeck open?

The Retreat Sundeck is available 24/7.  Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.

What services are available in The Retreat Sundeck?

Retreat Attendants will help with towels, beverages, snacks—whatever you need to completely enjoy this incredible space.

Can children experience The Retreat Sundeck?

Yes, all guests of The Retreat may enjoy The Retreat Sundeck.

Can guests of The Retreat invite friends to The Retreat Sundeck?

No, only guests of The Retreat may access The Retreat Sundeck.

Can guests staying in a stateroom that adjoins to a suite access The Retreat?

No, only guests of The Retreat may access The Retreat.

What is The Retreat Concierge?

The Retreat experience begins the moment guests contact The Retreat team of concierges.

Simply call 1-877-RETREAT, and The Retreat Concierge will assist you with your booking and help plan and arrange every moment of your vacation before you even set sail.

Once onboard The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more.

Is smoking allowed at The Retreat?

No, smoking is not allowed at The Retreat. Dedicated smoking areas are available onboard. The Retreat Concierge and/or Retreat attendants can assist you once onboard. Please see Celebrity Cruises’ Smoking Policy onboard.

How many Captain’s Club points will I receive when purchasing a Suite on Celebrity Cruises?

Captain’s Club members will receive points based on Stateroom/Suite and length of stay onboard.

Can Captain's Club Zenith members enjoy access to The Retreat Lounge?

Zenith members with 3,000 points or more will have access to the Retreat Lounge, regardless of their stateroom category.  Zenith members who qualify for their status under the Loyalty Status Match program will only be permitted to access the Retreat Lounge when not staying in the Retreat based on availability and at the sole discretion of the Company. Access is limited to Retreat Lounge only, the Retreat Sundeck and Luminae are excluded.

What amenities/venues does Celebrity provide for AquaClass® guests?

View this helpful page

What amenities/venues does Celebrity provide for Concierge Class® guests?

Can I use my SeaPass® card in the Casino? How much can I withdraw?

Your Guest Account is an online platform you create a username and password for, which you can use to manage your upcoming cruises, and helps you access cruise add-ons and pre-cruise purchases.

Your Xpress Boarding Pass is your ticket to get onboard. You can download it online after checking in via your Guest Account. You can also view it in the Celebrity Cruises App

Your SeaPass is your stateroom key. You will also use this card to make charges while onboard, as it is associated with the credit/debit card on file in your Onboard Account

Your Onboard Account/SeaPass Account is a record of your spending once you get onboard. You will use your SeaPass card to make charges to your account while onboard.

What are the hours of operation?

What are the age requirements?

Is smoking allowed?

How do I learn about gaming tournaments?

What is the minimum bet?

Can table limits be increased?

Do you offer lessons?

Can onboard credit be used in casinos?

Is there a transaction fee in the casinos?

What currency is used?

Is my play tracked?

How do I apply for a line of credit?

Could I take my winnings in a form of a check?

Do I receive complimentary cocktails in the casino?

Can I retain my Slot ticket for my next cruise?

What benefits does the Blue Chip Club offer?

How long is my tier benefit valid for?

How will the ship know what tier I am in upon boarding?

What if I cannot visit during the review period? Will I be downgraded?

Where can I check my tier?

We are developing a web portal for you to check your tier,. In the interim we will be happy to assist you directly from the Blue Chip Club Office at [email protected], or 866-461-7170 Monday through Friday from 9am – 7pm est.

How do I get into higher tiers?

Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass card into a slot machine card reader or present it to a table games employee so we can capture your play.

Can I use my tier benefits on any ship in the Celebrity Fleet?

Yes, your sailing benefits are on a ‘per sailing’ basis meaning the more you sail with us the more often you will be able to use your benefits. (Excluding Galapagos itineraries) See our

What is a tier point?

Tier points are used to calculate what tier a guest qualifies for and accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level and the more per-sailing benefits. Tier points have no cash value and are different from ‘Redeemable Points’.

How do I earn a ‘Tier Point’?

Tier points are earned when gaming in the casino. 1 tier point is earned for $1 wagered on a slot machine, $2 wagered on a video poker machine or for every $8 in table games play regardless of game type. Remember to insert your SeaPass card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.

What is a ‘Redeemable Point’?

Redeemable points are points that can be used to convert in the casino for a variety of goods and services included but not limited to, Free Slot Play or table promo chips.

How do I earn a redeemable point?

Earning a redeemable point is simple as well. Simply insert your SeaPass card into any slot machine card reader to start earning them immediately. Guests receive 1 redeemable point for every $5 wagered on a reel slot machine or $10 wagered on a video poker machine.

How much are my points worth?

50 earned redeemable points equates to $1 in free play or promo chips (minimum $5 in point redemption required)

Where am I able to redeem my points?

Redeemable points can be used to convert to free slot play, promo chips or any other good or service available at the casino cage with more options rolling out in the future.

Can I save my redeemable points for future sailings? Do they expire?

We encourage you to use every last point earned on each sailing to get the most out of your experience as unused points expire at the conclusion of each sailing

How do I redeem my annual cruise benefit?

Your Annual Cruise Benefit(s) will be periodically sent to you via email or direct mail throughout the year and is based on play, not a particular tier level.

I am in the ‘Sapphire’ tier and my wife is ‘Pearl’, do we both receive the tier benefits or just one of us?

Each guest is viewed independently meaning you both receive benefits based on your individual earned tiers.

What is included in the Casino Beverage package?

The ‘Casino’ beverage package is essentially the ‘Standard’ beverage package but limited to the casino only with a few minor changes. Learn more about our cruise drink and beverage packages here.

What is my per-sailing free play/table promo chip incentive?

We made a few changes to this benefit. You now have the ability to receive much more per sailing based on play. Ruby, Sapphire and Amethyst guests now have the ability to earn up to $10,000 in free slot play or table promo chips. Ruby guests are guaranteed $2,500 free slot play or table promo chips per sailing or 15% of the last sailing gaming activity, whichever is larger. Sapphire guests are guaranteed $500 free slot play or table promo chips per sailing or 10% of the last sailing gaming activity, whichever is larger. Amethyst guests are guaranteed $100 free slot play or table promo chips per sailing or 5% of the last sailing gaming activity, whichever is larger.

How does the ‘Casino Host Event’ work? (Ruby & Sapphire guests only)

Upon embarkation your Casino Host will communicate to you when and where during the sailing the event will be held.

Are there reciprocal benefits with Captains Club, Crown & Anchor or Casino Royale?

Currently there will not be reciprocal benefits but we researching instituting them in the future.

Do I earn comps in addition to my tier benefits?

Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailings gaming action. The tier benefits are in ADDITION to anything you earn on-board.

How do I redeem the on-board benefits?

Please see any of our knowledgeable casino team members for details on how to use your on-board benefits once you embark.

Who do I contact for more information?

Feel free to contact the Blue Chip Club office at [email protected], or 866-461-7170 Monday thru Friday from 9am – 7pm est. We’re here to answer any questions you may have and are happy to assist.

What if I play enough to earn a higher tier during a sailing?

On-Board benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.

How do I check my tier points during a sailing?

The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many are more are needed reach a higher tier.

How do I use my redeemable points?

During casino operating hours simply visit the Casino Cage for any and all point redemptions.

How long are my tier benefits valid for?

Your earned tier is valid for any sailings you take between August 2018 and December 2019. Should you earn enough tier points through December 2019 your new earned benefits will continue for another 18 months (exgended through December 2023). Tier levels: Pearl : 1 Tier Points, Onyx : 2,500 Tier Points, Amethyst: 25,000 Tier Points, Sapphire: 100,000 Tier Points, Ruby: 1,000,000 Tier Points

Can I smoke in the Casino?

Cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship. Smoking is not permitted in any dining venue, casino, theater, lounge, hallway, elevator or corridor. This policy includes smoking-like products such as electronic cigarettes.

Why is my Win/Loss statement from the Casino a total? I need my wins and losses broken out.

Totals are an accumulation of play while using your Seapass card, the totals cannot be separated. We recommend that you keep a personal tally of your Wins and Losses during your sailing.

I found a Cash Out Voucher after leaving the ship, can I trade it in for an Onboard Credit or send in to get Cash?

No, these must be redeemed onboard within 30 days of winning. After 30 days they are no longer valid.

What are the hours of operation for The Spa?

The Spa is open daily from 8 am to 10 pm.

Learn more about what we offer and how to purchase here

Can I request a male or female therapist at The Spa?

Only female therapists are available for all massage treatments; other services vary.

Is there an age restriction for The Spa?

Spa guests must be 18 years of age or older to experience spa services and the SEA Thermal Suite. Teens, ages 13-17, may receive spa services from our teen menu, but must be accompanied by a parent or. A teen spa waiver and swimsuit are required. 

Is there an age restriction for the SEA Thermal Suite or Persian Garden?

Spa guests must be 18 years of age or older to use these amenities.

Is there an age restriction for the Fitness Center?

Fitness Center guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck. Guests 16 years of age and older will have full gym access between 6am to 10pm daily as well as a diverse range of complimentary fitness classes.

Is there an age restriction for the Solarium Pool located near The Spa?

Yes, the Solarium Pool is reserved for adults only or 16 years and older.

What are the requirements for a teen to take a massage service?

Teens can select a service from our Teen and Kid menu. The accompanying parent or guardian must sign a consent form and book all services for guests under 18. An adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

What items are provided for guests using the SEA Thermal Suite? Robes/Slippers/shower caps/etc.?

All SEA Thermal Suite guests receive robes and slippers to use during their visit for their comfort.

Is there a cover charge for the the Spa Café?

There is no cover charge for the the Spa Café as it’s one of the complimentary dining venues.

What are the ADA accommodations for The Spa and Fitness Center?

The Spa and Fitness Center is fully ADA compliant.

Are there any group discounts for services in The Spa or Fitness Center?

 The Spa will customize spa offers for groups based on the groups’ needs.

Are there any health restrictions to the SEA Thermal Suite or Persian Garden?

Pregnant women, elderly individuals, and those with health conditions requiring medical care should consult with a physician before using the SEA Thermal Suite or Persian Garden.

Do any of the Suites receive complimentary access to the SEA Thermal suite or Persian Garden– i.e. Iconic or Edge Villas?

No, only AquaClass® guests receive complimentary access.

How will guests be able to reserve appointments pre-cruise?

Celebrity guests who have booked a cruise may reserve and pay for spa services on the Celebrity website via the ‘already booked’ pre-cruise platform.

How far in advance can I reserve pre-cruise?

Celebrity guests may pre-book spa, salon, medspa, acupuncture and fitness services 6 months prior to their cruise up to 3 days prior to embarkation.

Can I use promotional OBC (On-Board Credit) for pre-cruise purchases for The Spa?

Yes, guests can use their existing OBC towards all pre-cruise purchase products.

How will port pricing be applied to my services?

If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.

Do I need to add a tip to my service(s)?

For your convenience, an 18% gratuity will be applied to your final bill at checkout. Additional gratuity for exemplary service is discretionary.

In what currency will I be charged?

You will be charged in US dollars.

How should I prepare for my service?

We recommend arriving 30 minutes before your appointment so you can focus your mind on relaxation. To maintain the serenity of The Spa, we ask you to silence your mobile phone. and turn off electronic devices upon arrival. To ensure you do not forget any personal items of value, we suggest leaving them in the. safety deposit box in your stateroom. Please shower before a massage, especially if coming from a pool.

Will I need to inform someone if I have a medical condition?

All guests are provided a consultation form prior to their treatment. Please discuss your conditions with the therapist during the consultation.

What special assistance do you provide for disabled guests, and how can I request special services?

For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises® website, or email special needs

What are the treatments available at The Spa?

The Spa offers a collection of more than 120 facial, MedSpa, massage, body, acupuncture, fitness, and salon services to restore, rejuvenate, and reinvigorate the mind and body. Treatments include ELEMIS® BIOTEC facials, advanced skincare treatments that fuse technology and touch; wrinkle treatments, fillers, body contouring, and skin tightening, and microneedling from Ideal Image® Ocean; new massage therapies such as Restorative Salt Stone Massage, R3 Pain Management Therapy, and C.A.R.E. for Cancer, an oncology massage, in addition to traditional services; body polishes, wraps and detoxes; acupuncture treatments and a comprehensive pain management menu; and a suite of fitness classes from High Intensity Interval Training and LIT Bungee Fit to Yoga and RYDE Indoor Cycling.

Celebrity’s Kérastase Salon features luxury haircare treatments and color enhancing rituals as well as nails, brows and lashes, make-up application, teeth whitening, and waxing services. All treatments begin with a customized hair diagnostic to select the appropriate services and products for each guest.

For men, spruce up at the Barber Shop by selecting a shave and facial or cut and style.

What specialty treatments are available at The Spa?

The Spa on Celebrity feature specialty treatment tables for advanced massage therapies. The MLX Quartz table is used in the Hot Mineral Body Boost and Power-Poultice Muscle Release. The bed contains approximately 28,000 warm, Amber crystals that mold around the body to relax muscles and enhance the massage experience. The WellMassage 4D® is the table used to perform the Zero Gravity Immersion Massage. This bed produces a weightless effect and allows the body to be placed in eight different positions for ergonomic workflows and seamless techniques used in this choreographed massage.

What are the treatments available exclusively onboard Celebrity Edge® and Celebrity Apex®?

The Spas on Celebrity Edge® and Celebrity Apex® are the first vessels at sea to offer a collection of advanced treatment tables. Edge® exclusively features Spa Wave MLW Amphibia, a water-filled cushion bed that cocoons the body while soothing sounds lull the mind into meditative sleep. Apex® boasts the first Iyashi Dôme Experience at sea, a treatment rooted in the Japanese tradition of heating the body using far-infrared (sometimes known as the Japanese Sauna to deeply cleanse by inducing a gentle sweat during the session.

Celebrity’s Kérastase Institute, a first at sea, is a premium, couture salon, featuring the best services and products from Kérastase and L’Oreal.

Are there any multiple treatment packages available?

The Spa on Celebrity features spa packages that give our guests the freedom to create their own Signature Spa Service experiences at a discounted price.

What are the hours of operation for the Fitness Center?

The Fitness Center hours:

• Embarkation day: 11 am to 10 pm
• Sea days: 6 am to 10 pm
• Port days: 6 am to 10 pm

Are there bottle refilling stations in the Fitness Center?

Water fountains are available in the Fitness Center as well as bottled water and other light beverages for purchase either a la carte or as part of select beverage packages.

Are there any complimentary activities/venues in The Spa or the Fitness Center?

The Spa will feature daily complimentary activities from Fitness Classes, Educational Seminars, and Social Events. Event and activity information will be available in the daily program. The Fitness Center will provide guests with a minimum of 4 complimentary classes daily, ranging from body strength, cardio circuit classes, guided meditation, and breathing. A series of workshops will be available throughout the cruise covering topics pertaining to nutrition, exercise, and wellbeing.

Which activities require a fee to participate in the Fitness Center?

In addition to the complimentary fitness classes, some activities will require a fee to participate. These classes include:

• F45® – a HIIT-style class on select ships
• RYDE®, Powered by Technogym – Indoor Cycling class
• The HIIT – High Intensity Interval Training class
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus
• Contender – Group cardio boxing class

Is there a full list of activities available for the Fitness Center?

The following is a list of activities for the Fitness Center:

• MindSet Guided Meditation – Designed to help balance challenges endured on a daily basis for a peaceful state
• Re-Set Breathing Classes – A form of active meditation, this lung workout is designed to provide immediate relief
• 4D WOD – Legs, Back, Chest & Arms in one 30min workout, offered daily
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus’
• Pure-Form Yoga – Excellent for increasing levels of balance, concentration and focus
• Pulse Barre – a low-impact, high-intensity workout that incorporates Pilates movements

What other services are available at the Fitness Center?

The following is a list of additional services provided at the Fitness Center:

• Individualized and Group Personal Training
• InBody570® Body Composition Analysis
• Nutrition Consultation
• Functional Stretch

What is the cost of SEA Thermal Suites?

The SEA Thermal Suites are complimentary for any guest staying in an Iconic Suite, Penthouse Suite, Edge Villa, Royal Suite or an Aqua Class Stateroom. If you are staying in any other stateroom the pricing can be found in Cruise Planner.

What is the cost for Persian Gardens?

Entertainment and Other Experiences

Is there entertainment onboard?

Celebrity’s entertainment options keep our guests going well past their bedtime. But, that’s OK— they’re on vacation. Guests can experience live music, spectacular stage shows, and edgy, late-night temptations that get them talking. We hope our guests are ready....because we’re going to shake up their idea of what entertainment is all about.

What temperature are the pools onboard?

Pools are kept at a comfortable range between 60-75 degrees Fahrenheit. When in Alaska, steam is added to the pools to make the water warmer.

Cruise Photos

What is the Photo Cloud download service?

Cloud downloading is a simple and convenient way for you to download and make final selections of your purchased digital photos online after the cruise. You must purchase your photo package onboard. After purchasing on board and confirming your email address, you will receive a link via email to download your images.

Do I have to register pre-cruise for photo cloud?

Only guests who purchase a digital photo package onboard will be able to view and download their photos online after their cruise. If you do, instructions on how to access and view photos will be sent via your personal email after your cruise.

What are the advantages of downloading photos on the Cloud?

Guests are able to download and view their purchased photos and make final selections from any device at their convenience post cruise. There is no physical media (such as a USB drive) to take home.

Does this change how I view my photos during my voyage?

No, you can still view and purchase all of your photos while onboard at the Photo Gallery.

You can also pre-purchase packages from the Celebrity PCP platform, by logging into ‘Already Booked’ on the Celebrity website and purchasing your package, under the ‘Internet and Photo’ section.

Will I be able to buy individual photos, packages or both?

You will be able to view all photographs taken of you during your cruise. You will be able to unlock your chosen images and select additional photos to purchase from individual photos, to packages.

When will my photos be ready for viewing?

Photos will be uploaded and ready for viewing within 4-7 days after the voyage ends. It is usually much quicker and is often available for viewing on the same day a voyage ends.

What if I don’t see all of my photos when I get home?

Help is available on the website along with our customer support team if you should have any problems viewing your photos.

Can I make additional purchases after the voyage?

Unfortunately, we do not currently offer the ability to make purchases after your cruise. Be sure to purchase your photo packages onboard.

What if I want to change my selection of purchased photos?

You cannot change a purchase after getting off the ship. All photo selections and purchases are final.

How long will my photos be available for viewing?

Your images will be online for 30 days after your cruise ends. An email will be sent to remind you about your accounts becoming inactive after this time.

How does this impact my Loyalty Program discounts?

Your current loyalty discounts are still valid. All discounts remain the same for pre-cruise purchases and onboard purchases.

Does the Cloud download process impact images purchased at the Private Studio*?

Images purchased from the private studio, onboard Celebrity ships, are not available for downloading from the Cloud at this time. You will receive a USB drive with all purchased images as part of this special program.

*The Studio! is the private photography studio onboard and is separate from other photo event products.

How do I build my photobook?

Visit the Photo Gallery onboard to select your photos and build your photo book directly on any photo kiosk.

How many pages are in a Photo Book?

The Photo Book contains 20 pages and holds up to 34 guest photos plus photos of your ship, decks and ports of call. Photos must include at least one guest from the purchasing stateroom in order to be included in the Photo Book. The photos you choose are printed directly into the Photo Book. The Photo Book is horizontally orientated and measures 11” x 8.5” with typically 2 photos per page. Photo Books are available on most cruise itineraries.

When will my photobook be delivered?

The photo books typically take between 2 to 6 weeks to arrive, depending on the delivery address.

Can I still purchase photos taken on my sailing post-cruise?

Unfortunately, we cannot process post-cruise orders for Photos from Celebrity cruise ships.

Can I still purchase Cruise in Review video post-cruise?

Cruise In Review DVDs from Celebrity Ships are no longer available

Cruise with Children and Camp at Sea

What is the minimum age for infants on board?

Infants must be at least 6 months old as of the first day of the cruise/Cruisetour. On some cruises/Cruisetours, infants must be 12 months old.

Is there a special children’s menu?

Yes, in the main dining room.

What are the Camp at Sea complimentary program hours on port and sea days?

Camp at Sea offers complimentary program hours from 9:00am -noon, 2pm - 5pm, and 7pm-10pm each port and sea day. Excludes embarkation day and debarkation day.

Does Camp at Sea offer extend program hours on port and sea days?

Yes, Camp at Sea offers extended programming hours for an additional fee.

- Breakfast Pass session from 7 a.m. to 9 a.m.

- Lunch Pass from 12 p.m. to 2 p.m.

- Dinner Pass from 5 p.m. to 7 p.m.

Each session includes a meal at the Oceanview Café.

We also have the Slumber Party Pass from 10 p.m. to 1 a.m.

Excludes embarkation day and debarkation day.

Are there any age restrictions for kids’ programs?

Activities are provided for children and teens 3-17. Children must be fully potty trained (no diapers or pull-ups) to participate.

Are there any restrictions governing when children can come and go on their own?

Children ages 3-9 must be signed in and out of the Celebrity Youth Program. Children ages 10-12 are free to come and go as they please but are required to sign themselves in and out. Children ages 13-17 may come and go as they please.

Are changing tables provided in public bathrooms?

Yes, restrooms in the youth facility or in the public restrooms nearest the youth facility offer lavatory based changing tables and baby wipes in accordance with U.S. Public Health policies and standards.

Can my children stay in another room or do they have to be in my room?

They can stay in a room next door to yours or directly across the hall from you.

Does Celebrity Cruises have Activities onboard for teens?

Yes we do have several activities onboard as well for our youth program Camp at Sea please visit the next link to learn more about it.

https://www.celebritycruises.com/things-to-do-onboard/camp-at-sea

Will baby food and diapers be available onboard?

We do offer some baby food onboard and you can request this by contacting our Access team at 1-866-592-7225. We do not however have diapers, wipes or creams for guest use.

Are infants allowed in swimming pools with swim diapers?

Due to public health regulations, children in diapers, swim diapers, pull-ups, or who are not completely toilet trained are not allowed in the pools or whirlpools.

Can my kids stay in another room or do they have to be in my room?

What are the age policies for venues on board?

Please see below for Facility and Age Requirements

Age Policies

Thelasotherapy Pool

Age 16 and over*

Fun Factory Facilities

Ages 3 through 17, with age-specific sections. Age requirements may be flexibile for children with disabilities under age 18. Please reach out to [email protected] for more information.

Guests must be fully toilet trained to enter the pools or whirlpools

Ports of call

Under age 18 must be accompanied by a parent or adult

Fitness Center

Guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck.

Adult Night Club/Disco

Age 18 and over (see Alcohol Policy)

Specialty Restaurants

Contact Guest Relations Desk for age restrictions.

Camp at Sea Facilities

Ages 3 through 17, with age-specific sections.

Under age 16 must be accompanied by a parent or adult guardian

Whirlpools **

Under age 16 must be accompanied by a parent or adult

Age 18 and over and Ages 13 through 17 may only be present while participating in scheduled treatments

Age 18 and over (except Alaska***)

* During inclement weather and select hours, the ship may permit the Solarium Pool (if covered) to be used by persons under age sixteen (16) provided they are directly supervised by a parent or guardian.

** United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.

*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.

****For Adult Night Club/Disco, make sure you read our alcohol policy

Why is Celebrity Cruises visiting Perfect Day at CocoCay?

Celebrity Cruises is forever inspired to provide travelers a better way to experience the world around them. Part of this effort means reimagining what cruising could be, from thoughtfully designed staterooms and venues that bring people together, to exciting new programming, world-class entertainment, a robust food and beverage program, and itineraries that take guests to bucket-list places.

For the first time ever, Celebrity Cruises will bring guests to one of the Caribbean's most exclusive destinations, Perfect Day at CocoCay, Royal Caribbean's award-winning private island - a destination like no other in the Bahamas.

What is Perfect Day at CocoCay?

CocoCay is a private island paradise in the Bahamas that’s entirely yours to explore during your day here. From the largest freshwater pool in the region to a swim-up bar, luxurious overwater cabanas, water slides, multiple dining options, and soft, white sand beaches, CocoCay is a curated playground offering a day in the sun for every taste.

Click here for more information

What kind of activities will I find at CocoCay?

CocoCay is divided into neighborhoods, so it’s easy to choose the right setting for your mood—or to roam between each one.

Thrill-seekers should head straight to Thrill Waterpark and Splash Summit, a colorful cluster of 13 slides and watery activities. Plunge down the white-knuckle Daredevil’s Peak, the tallest slide in North America, at a dizzying 135 feet.

Fly down the Twister on a two-person raft, or race friends down the four-lane Splash Speedway. Unwind in a beach chair, nestled on the shore of the vast wave pool in between rides.

The vast Oasis Lagoon has different coves and three swim-up islands, each one with its own atmosphere. You can rent a beach chair at the water’s edge, or a private cabana in which to relax while your kids splash around at the shallow slope of the lagoon. Every detail has been thought of, right down to the underwater music you’ll hear if you dive down.

Coco Beach Club is a serene, premium space with a shimmering infinity pool, elevated dining in the Club House, its own powdery beach, with beach chairs and gorgeous private cabanas to rent, including an exclusive cluster right over the aquamarine water.

Chill Island is a blissful beach venue with luxurious day beds in Breezy Bay, where you’ll find private cabanas for rent, snorkel gear from the Snorkel Shack, and wave runners to play on.

South Beach offers a happy combination of action and relaxation. Head here for beach volleyball, basketball, snorkeling over the offshore coral reef, or simply soaking up the sun on a beach chair.

Refuel at the Snack Shack, or head to one of the three bars, including the Floating Bar.

For the ultimate view of this paradise, take to the skies at Up, Up and Away, a hot air balloon that gives you a bird’s-eye perspective from 450 feet up. Don’t forget your camera for this one; the views are out of this world.

What should I pack for a day at CocoCay?

You’ll need very little for your fun day ashore. Pack a beach towel, plenty of sunscreen, your SeaPass Card (for purchasing food, beverages, and activities), and some cash if you think you might like to buy souvenirs from the Straw Market.

Remember to bring closed-toe shoes if you want to ride the zipline. Lockers are available for storing personal belongings, and you can always exchange your beach towels for fresh ones.

Here’s a list of other items you might be curious about:

SeaPass® and cash - Not only will you need your SeaPass® card to exit and re-board the ship, you’ll use it to pay for things throughout the island, and if you visit the Coco Beach Club. Please note, there’s also an island market with local Bahamian crafts, where items can be charged with your SeaPass card (until 2:30 p.m.) and cash (USD) is always accepted.

Driver’s Liscence - If you plan to operate a Wave Jet during a guided tour, guests ages 16 to 20 will need to present a valid driver’s license.

Speakers - You’ll find music to set the soundtrack to your day playing throughout the island. But if you’d prefer to listen to your own selection of music, we ask that you please do so with personal headphones.

Towels - Beach towels are available onboard your ship, and can be brought onto the island, which you can refresh throughout the day as desired, at one of three towel stations. Since beach towels are provided onboard based on a check-out/check-in system, you should bring your towels back to the ship with you. Guests who have rented cabanas will have towels at the cabana and may leave the towels there upon departure.

Sun protection - Perfect Day at CocoCay offers complimentary umbrellas and shade structures in many places, but The Bahamas' sun can still be intense. Bring sun protection gear like hats, sunglasses, rashguards or other types of UPF clothing, and sunscreen. There are a lot of water features at Perfect Day at CocoCay, so be sure to reapply sunscreen often.

Proper footwear - Don’t forget proper shoes if you’re planning to ride the Zip Line at Perfect Day at CocoCay. Your shoes must have a closed toe area and be secured around the back of your foot as well. Sneakers or enclosed water shoes are great options.

Bug repellent - Depending on the time of year and time of day, there may be mosquitos, flies or other insects in some areas of the island.

Medications - Bring any prescription medications you may rely on. There are medical facilities on the island, but they may not have your specific medications on hand.

Supplies for baby - Don’t forget bottles and formula, diapers and swim diapers, wipes and sun protection gear for babies and tots.

Strollers - Complimentary beach strollers are located throughout the Island and are available on a first come first served basis.

Drones - Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. However, drones are not to be operated onboard the ship at any time, nor on Royal Caribbean’s private destinations: Perfect Day at CocoCay, Bahamas or Labadee®, Haiti.

While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated until the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.

GoPro® Cameras - You are welcome to record your Perfect Day at CocoCay memories with your GoPro camera. However, for your safety, personal electronic devices of any kind are not allowed on any of the following attractions:

All water slides at Thrill Waterpark

Adventure Pool in Thrill Waterpark

Splashaway Bay

Captain Jill’s Galleon

On the island’s Zip Line, riders who wish to wear a GoPro must bring their own helmet mount that attaches securely to the helmet or secure GoPro to the body. If the staff notices the camera prevents a guest from safely participating in the activity at any time, they may ask the guest to remove or adjust the camera.

How easy is it to get around and walk from one area to the next?

CocoCay is custom designed for cruise guests, so getting around is easy. It’s also fun to stroll through the different neighborhoods, experiencing the atmosphere in each one.

There’s an accessible tram service for the convenience of all guests, which runs every 10 minutes near the Arrivals Plaza, and complimentary beach-friendly wheelchairs and beach strollers are available on a first-come, first-served basis.

The walk from the ship along the jetty, if you don’t take the tram, is about five minutes to the Arrivals Plaza. From here, the furthest spot on the island is around ten minutes’ walk.

Tram route and all walk times are indicated on the island signage as well as on the Wayfinding Map.

Guests with accessible needs will also find lifts in our pool areas, lower countertops at our bars, ramps to the diing area, accessible restrooms and showers.

You can always head back to the ship if you want a break from the sun, and return to the beach at your leisure. You’ll have a whole day at CocoCay to enjoy yourself.

Does CocoCay have Wi-Fi?

Yes, CocoCay has the same fast Wi-Fi as you’ll find onboard Celebrity’s ships, with different speeds available according to what you’ve purchased; for example, if you have chosen All Included, you will automatically be able to access Wi-Fi on CocoCay. Service may be limited on some of the beaches, but you should nonetheless be able to start uploading envy-inducing Instagram snaps as soon as you step ashore.

I’d like my day at CocoCay to reflect the level of luxury I enjoy in The Retreat on board. Is this possible?

Guests looking for an elevated experience during their day in paradise can choose Coco Beach Club, an exclusive retreat where every moment is infused with luxury.

Float under a tropical sun in the infinity pool, or sip cocktails by the water’s edge. Enjoy freshly prepared dishes at the clubhouse. Upgrade your experience even further with a sumptuous private cabana, complete with concierge service.

Or treat yourself to the ultimate indulgence: an overwater cabana, the first in The Bahamas. This little slice of heaven includes overwater hammocks, showers, and a private slide to swish down into the warm, crystal-clear ocean below.

There’s no better spot to try the Coco Cuvée signature cocktail, a heady mix of Chandon Sweet Star, Malibu rum, coconut water, and pineapple juice.

Make sure you purchase Beach Club admission pre-cruise via Celebrity Cruise Planner, as entry is subject to availability. You may also book a cabana once onboard, if spots are still available. And remember when entering the Beach Club, you’ll need to present your SeaPass® card and wristband delivered to your stateroom the day prior.

Can I make advance reservations for any of the facilities at CocoCay?

Yes, you can book experiences at CocoCay just as you can shore excursions, via Celebrity Cruise Planner online or in the app. These include entry to the Thrill Waterpark, the zipline, the Up, Up and Away balloon, the Coco Beach Club, and private cabanas for an additional cost. If you decide to be spontaneous and treat yourself to any of these on the day of your visit, you can make reservations while on the island (subject to availability).

What kind of bars and restaurants can I expect at CocoCay?

There’s no shortage of choice for every taste at CocoCay. In between racing down the waterslides at Thrill Waterpark, refuel at the Snack Shack, serving up burgers, hot dogs, and salads. There’s a second Snack Shack at Chill Beach.

Dig into sizzling barbecue dishes, sandwiches, salads, and fresh tacos at Chill Grill in the Chill Island neighborhood, or Skipper’s Grill on the opposite side of the island, which has the same enticing menu.

Captain Jack’s, near the Arrivals Plaza where you’ll step ashore, has an all-day party atmosphere, with cooling Coco Locos, chicken wings, steak fries dipped in fiery sauces, and live jam sessions. There’s a charge to dine here.

If you’ve elevated your experience to the Coco Beach Club, you’ll enjoy coffee and pastries in the morning, and an inviting menu with a Caribbean theme at lunchtime, offering dishes like lobster rolls and garlic tiger prawns.

You’ll find gluten free and vegetarian options available at the Coco Beach Club restaurant as well as options to suit most dietary needs. Kosher foods are not prepared on Perfect Day at CocoCay — however, kosher requests can be accommodated onboard Celebrity Cruises ships."

How do I pay for the different experiences at CocoCay?

We recommended pre-booking and purchasing limited-availability experiences at CocoCay pre-cruise or onboard. You will pay for any activities you enjoy at CocoCay using your SeaPass card, so any extras will be charged to your onboard account, just as they are on the ship. If you’ve purchased a drink package, this will apply on the island, too. Dining throughout the island is complimentary, except for the Coco Beach Club, where dining is included in the purchase of admission to the Club.

Bring cash if you want to shop for souvenirs at the Straw Market. Also, don’t forget that many activities and places to eat are complimentary, including the Snack Shacks, the Chill Grill, and Skipper’s Grill.

Water and juice are available in all venues at no charge, and sun umbrellas are complimentary.

Will my All Included package be valid at CocoCay when I am ashore?

Yes, the packages pre-purchased or have chosen on the ship will be reflected in the bars and restaurants on CocoCay. If you’ve chosen All Included, you can enjoy cooling tropical cocktails, cold beer, and wine to your heart’s content.

What facilities are there for children and teens at CocoCay?

There are endless thrills for kids and teens at CocoCay, with lifeguards on duty throughout the park. You can let your teens loose at the Thrill Waterpark, while younger children will enjoy the waterslides at Splashaway Bay. Splash Summit has six slides, from a free-fall drop to The Twister.

Captain Jill’s Galleon has baby slides, water cannons, and a lookout tower, and is geared to younger children. Kids of all ages will love the zipline, which whisks you above the action along 1,600 adrenaline-boosting feet. Then there’s the wave pool, snorkel adventures, and the hot air balloon to try.

Please note that our kids’ club activity program doesn’t take place on CocoCay, but will still be available on board when the ship is docked at the island. Also, younger kids will need to be accompanied by someone over 14 to use the slides in the Thrill Waterpark.

For all Shore Excursions at Perfect Day at CocoCay (except Thrill Waterpark and the Certified Dive), all guests under 16 years of age must be accompanied by a supervising adult from their group 18 years or older."

Is there an adults-only space at CocoCay?

There are no adults-only spaces at CocoCay as we want everybody to enjoy the island. But there are quieter areas where you’ll find that dreamy tropical island sensation, like at Chill Island or the exclusive Coco Beach Club.

Are there designated smoking areas on Perfect Day at CocoCay?

Cigarette, cigar, e-cigarette and pipe smoking is permitted only in designated smoking areas. Please check wayfinding signs on the island for specific locations.

Are cabanas, beach chairs, and umbrellas available at CocoCay?

Beach umbrellas are available at no charge all over CocoCay. Daybeds are yours for a modest fee. Upgrade your experience with a private cabana at Chill Island, South Beach, Thrill Waterpark, and Oasis Lagoon. For the ultimate escape, choose a Beach Cabana or best of all, an exclusive Overwater Cabana at the swish Coco Beach Club.

Some cabanas include access to different neighborhoods. For example, take a cabana at the Thrill Waterpark and six guests will get complimentary access to the slides and activities. A cabana at Coco Beach Club includes access to the club and its facilities for up to eight.

How can I find ships and itineraries that visit Perfect Day at CocoCay?

Just search our site for cruises to the Bahamas and the Caribbean. You’ll want to set the filter to Perfect Day at CocoCay. That will show you all the sailings that stop at Perfect Day at CocoCay.

Are there photographers and photo opportunities on Perfect Day at CocoCay?

Ship photographers are available on the island to capture your adventure at Perfect Day at CocoCay. Be on the lookout for Celebrity photographers wearing a light blue shirt with the Celebrity Cruises logo.

Are photos from the island available for purchase on board?

Photos captured on the island are available for purchase on board in the Photo Gallery and in the Celebrity App. These photos are included with your photo package purchase.

Are there laundry services onboard?

There is a full laundry and dry-cleaning service available onboard for reasonable rates.

Note: The detergent that is used onboard fleetwide is Laundry Neutral Detergent from Ecolab.

Regular service, picked up before 9AM, is returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

Are there laundry facilities available for guest use while onboard?

Self-service laundry is not available onboard, however we do offer a range of full laundry and dry cleaning services for reasonable rates.

Are there self laundry facilities onboard?

There are no public facilities onboard. However, we do offer a full laundry and dry-cleaning services available for reasonable rates

What are the fleetwide opening hours for the Solarium pool and Solarium hot tubs?

The Solarium pool and hot tub hours are 7am – 11pm (not available on Galapagos Ships.)

Are children allowed in the Solarium and/or hot tubs?

Solarium pools: Age 16 and over are allowed in the Solarium pools and hot tubs*.

Hot tubs: Under age 16 must be accompanied by a parent or adult guardian. Diapers, swimmers, or pull-ups may not be used in the hot tubs, even when accompanied by a parent or guardian. 

*Solarium kid's hours available from 5:00 pm – 7:00 pm on select itineraries – Antarctica, Alaska, and the Baltics.

Are children in diapers allowed in the onboard pools?

Due to public health regulations, guests must be fully toilet trained to enter the pools or hot tubs. Diapers, swimmers, or pull-ups may not be used in the pools, even when accompanied by a parent or guardian. 

Where can I find the onboard pool rules?

Pool rules signage is located near every pool with specific rules and guidelines for guests to follow.  

Are complimentary swim vests available for my child to use onboard?

Yes. Complimentary swim vests are located adjacent to the main pool. Please ensure that the swim vest fits properly based on your child’s weight and height. Swim vests are available fleetwide for onboard use (except Galapagos ships). Swim vests are not mandatory onboard. 

Are the main pool(s) and solarium swimming pools onboard freshwater or saltwater?

Millennium has saltwater pools. 

Infinity has saltwater pools. 

Summit has saltwater pools. 

Constellation has saltwater pools. 

Solstice has freshwater pools. 

Equinox has freshwater pools. 

Eclipse has freshwater pools. 

Silhouette has freshwater pools. 

Reflection has freshwater pools. 

Edge has freshwater pools. 

Apex has freshwater pools. 

Beyond has freshwater pools. 

Ascent has freshwater pools. 

Are the hot tubs onboard freshwater or saltwater?

All hot tubs on Celebrity Ships are freshwater. 

Travel and Weather Updates

How do I find out more about an adverse weather or global event impacting my cruise?

"If any itinerary changes take place before your cruise, you can find more information on our website. Any major changes will also be broadcast to you via the email address you have associated with your booking and reflected in your itinerary online/in the app.

Should any itinerary changes or global events impact your cruise while you're onboard, you will receive an in-stateroom letter and notification via a Captain's Announcement over the ship's PA system."

Ensure you get the latest updates by registering your email via your Guest Account

Onboard Health Precautions

What are some of Celebrity’s health policies and recommendations?

Hand Washing

Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.

Illnesses and Isolation of Guests

Celebrity Cruises® follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship's medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship's crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.

Fitness to Travel Safely

Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore, guests requiring assistance with these functions should consider these needs when planning a cruise vacation.

If there is a question as to a prospective guest's ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company's Access Department prior to booking a cruise vacation. The Access Department can be reached at [email protected] or by calling 1.866.592.7225. This will allow an individualized assessment of the guest's fitness to travel for the duration of the cruise without personal assistance. Unaccompanied guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port-of-call.

Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship's medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.

What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?

In compliance with strict standards set by U.S. Public Health Services (USPHS) and the Vessel Sanitation Program (VSP), our ships have always been maintained using the most rigorous cleaning regimens. All ships are thoroughly cleaned and sanitized prior to every voyage, and consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2/COVD-19/Coronavirus and other pathogens. All chemicals are EPA-certified, alcohol-based, scentless, and safe for the general population. High-traffic and frequently touched areas like elevators, escalators, stairways, and promenades are cleaned every two hours and gangway rails every 20 to 30 minutes during busy times. Staterooms are cleaned daily and only while guests are out of the room, with particular attention paid to frequently used items and surfaces. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines. We'll ensure cleaning standards are upheld through frequent stateroom inspections using black light technology to show surface wiping efficacy. Crew will have mandatory, ongoing training classes and refreshers that are documented to ensure all the latest protocols are being followed, in compliance with various international regulations, including the International Convention for the Safety of Life at Sea (SOLAS), Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), and the International Organization for Standardization (ISO).

How are you ensuring guests are washing and sanitizing their hands?

Hand hygiene on board has always been a priority for us, as a proven way of helping protect the health and safety of our guests and crew, with numerous hand washing sink stations and hand sanitizer stations located throughout the ship. Now we have increased and enhanced those efforts by increasing the number of Purell® sanitizer stations around the ship by 75% and introducing Purell sanitizer wipe stations in high-touch areas.

How is air circulated and filtered on board? Is the air safe on board a cruise ship?

On Celebrity Cruises ships, 100% fresh ocean air is continuously supplied from outside. Intake of air occurs on one side of the ship for cooling and ventilation, then the air is removed via exhaust on the opposite side of the ship. This continual intake of fresh air replaces the air in any space, with a total air change up to 12 times an hour in staterooms, and about 15 changes an hour in large public spaces. Fan coil units in your stateroom and public spaces provide an extra layer of protection, continuously scrubbing the air of pathogens, using a high-grade MERV 13 filter that captures aerosols 0.3 to 1 micron in size with ~90% efficacy— fine enough to filter aerosolized viruses. An independent study by the University of Nebraska Medical Center confirmed that cross-contamination of air between adjacent spaces is virtually impossible thanks to this powerful system.

How are my linens and towels washed to ensure they are sanitized?

The temperature of washers and dryers onboard follows the guidance of the U.S. CDC to ensure all laundered goods, including towels, bed linens, and cloth napkins, are fully sanitized.

Will personal protective equipment like masks and personal hand sanitizer be available onboard?

We recommend each guest bring their personal preference of protective equipment, but if you do happen to forget or misplace your mask or other items, you may ask the Guest Relations desk or visit the sundry station onboard.

Is it a reccomendation to wear a mask onboard?

While onboard and in the cruise terminal throughout boarding, screening and disembarkation, masks are optional unless otherwise required by local ordinance.

We continuously monitor global health ordinances and may adjust this advisement to ensure the health and safety of our guests and crew. Guests will be notified pre-cruise or onboard, should we make changes to this policy.

Will crew members be vaccinated and wearing personal protective equipment like masks?

The health and safety of our guests and crew is our top priority. All crew members are provided with the tools and the training to follow all new protocols — including how to properly don personal protective equipment like face masks and gloves in roles in circumstances where they may be deemed necessary. Advisement to wear masks is subject to global and local health advisement.

If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2/COVID-19/Coronavirus and other pathogens while on the cruise, and if so, how soon do you have results?

If any of our guests or crew members ever feel unwell during their sailing, they can be immediately evaluated by medical staff, with an in-stateroom visit or by video tele-consultation. A multitude of evaluative tests can be conducted right onboard in our medical lab. This is just one capability of our enhanced Medical Center.

In the interest of public health onboard, isolation and/or quarantine may be required to prevent exposure to people who have or may have any kind of infectious disease. A guest that is diagnosed as having an infectious disease by a member of our medical staff onboard will need to isolate onboard for a period of time — either until they can be safely disembarked at a port of call with private transport home, or when the sailing concludes back at the home port where it started. Those guests who meet the threshold to be deemed a close contact will need to meet necessary quarantine and/or testing requirements based on their vaccination status.

Guests who must isolate due to an infectious disease diagnosis will remain in their stateroom or be moved to a stateroom near the medical center where medical staff and Guest Services will check on them regularly, depending on availability. Complimentary amenities including room service and WiFi will be provided.

Guests treated on board may request copies of their medical records by filling out the Online Request Form .

If a guest or crew member tests positive for SARS-CoV-2/COVID-19/Coronavirus or other pathogen while onboard, what is your response plan?

In the event any of our guests or crew tests positive for COVID-19 onboard, we have a robust, tiered response plan in place that we've developed with guidance from local authorities and leading public health experts. The tiers increase protocols and vigilance onboard while providing transparent updates to guests the whole way. In partnership with local authorities, Celebrity Cruises has developed transport protocols to ensure the ship can return to port safely.

Onboard Safety Precautions

What happens in an emergency situation if I have to disembark the ship during my cruise?

How many life boats will there be on my cruise?

Are there floatation devices onboard for children?

Do you provide anything if I start to feel seasick?

Onboard Security

What security measures are in place onboard?

Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.

To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

Learn more here

What is the safety & security onboard?

For Celebrity Cruises® and parent company, Royal Caribbean Cruises Ltd, the safety of our guests and crew has always been our highest priority. Our marine safety record over our corporation's 42-year operating history - and Celebrity Cruises' 20-year history - illustrates our commitment to the safety of the millions of guests and crew who sail with us each year. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities. It's all part of our commitment to innovation and continuous improvement in every aspect of our business. For additional information on section and security Click Here

My bag wasn’t delivered to my stateroom because it was held by security, is this a normal process?

Yes. Just like the security screening at an airport, we also screen all luggage brought on board to ensure everyone’s safety. If an item within locked luggage is prohibited or believed to be prohibited, the bag will be taken to the luggage screening location onboard. The guest is informed to proceed to the designated area to complete the luggage inspection. During the screening process, we will ensure the correct procedures are followed while adhering to any Healthy Sail Panel recommended procedures. If a prohibited item is confiscated, during the luggage inspection process, the guest will receive a Prohibited Items Receipt. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage. The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage. VIEW ITEMS PROHIBITED ONBOARD

Lost and Found

I left a personal item onboard the ship. Is there a Lost & Found department I can contact?

We are sorry to hear that you are missing a personal item. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. Please click on the link below, so that we may assist you in beginning the process of locating your item. The team will conduct an extensive search for your missing item and provide a response within 5 days.

Learn More.

Ship Contact Info

How do I contact a friend or family member aboard a Celebrity cruise ship?

For all Celebrity ships:

• Dial: 1-877-266-1020(applicable country code)+1-321-953-9002 (outside the United States)

• Dial the appropriate number above.

• The caller will be asked to enter the credit card number and expiration date.

• The system obtains a real-time hold for $79.50 ($7.95 x 10 minutes) and initiates the call to the ship. The $79.50 hold is the maximum that will be held. Actual charges will be calculated based on the number of minutes used on the call.

• A voice prompt directs the caller to the specific ship.

• The call is connected to the ship.

• The call rings through to the designated department onboard (Radio Station or Purser Desk). The call is then routed to the guest's stateroom.

• The PBX monitors the call. If there is no answer, the call will ring back at the designated department onboard (Radio Station or Purser Desk) and a written message is taken for delivery to the guest's stateroom.

Future Cruise Reservations

Can I book a future cruise while onboard?

Yes, you may visit the Future Cruise Sales office onboard where you can take advancae of booking your next Celebrity vacation. Celebrity Future Cruise Vacation is a program that allows guests to book their next cruise while still onboard their current sailing. There are two types of Celebrity Future Cruise Vacations:  Cruise Later  and  Cruise Now.

Onboard Religious Services

Will I be able to attend Catholic Mass onboard?

We offer religious services for Catholic and Jewish faiths, as well as, Interdenominational services during major religious holidays . Guests of all faiths are able to host their own spiritual fellowship or group gathering by inquiring with the Guest Relations Desk onboard.

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Latest Celebrity Cruises Room Service Menu with Prices

Fancy a leisurely breakfast in your cabin? Craving a late night snack? This useful guide to the  Celebrity Cruises room service menu  has everything you need to know to make the most of this service on your next cruise.

When is room service available on Celebrity Cruises?

Celebrity Cruises offers  room service  for a good proportion of the day so there is almost always something available. It’s worth noting that certain items are only available at particular times:

• Breakfast 6.00am – 9.30am
• In-room dining 11.00am – 5.00am

Be aware that some room service comes with a charge so let’s take a look what is included and what parts of the room service menu has a fee.

Is room service free on Celebrity Cruises?

Room service Continental breakfast is still included in your cruise fare and you use the breakfast door hanger supplied in your cabin to order this. Just remember to hang it outside your cabin door before 2am to guarantee delivery.

Room service Premium Breakfast and in-room dining items are not free on Celebrity Cruises.  There is a $9.95 service fee + 18% gratuity. This is charged per room service delivery (not per item). Passengers in Retreat suites and Zenith-level Captain’s Club members have this fee waived.

How do you order room service on Celebrity Cruises?

Breakfast can be ordered by filling out the order card in your cabin the night before. You just need to hang it on your door before you go to bed (before 2.00am).

To order room service at any other time, you can use the telephone in your cabin by dialling 51. Retreat suite guests can also contact their butler with butlers to order room service.

Complimentary Room Service Breakfast

Celebrity Cruises’ complimentary room service breakfast menu offers: cereals, fruit, bakery items, juices, yoghurt and hot drinks. Take a look at the full list of complimentary breakfast items.

• Freshly brewed coffee
• Decaffinated coffee
• Hot chocolate
• Apple juice
• Cranberry juice
• Grapefruit juice
• Orange juice
• Prune juice
• Tomato juice
• Fruit yoghurt

Dairy alternatives:

• Lactose-free milk
• Almond milk
• Corn Flakes
• Frosted Flakes
• Raisin Bran
• Rice Krispies
• Assorted fruit plate
• Assorted Danish pastries
• Blueberry muffin
• Bran muffin
• English muffin
• French bread
• Multigrain bread
• Plain bagel
• Onion bagel
• White toast
• Wholewheat toast

You can choose a specific 30 minute slot for your breakfast to be delivered starting at 6.00am and finishing at 9.30am.

Even though this is a complimentary room service option, we would always recommend tipping a few dollars to the crew member who delivers.

In our opinion, this is a reasonable selection of continental breakfast options and is a good option if you need a quick and simple breakfast early, before heading off on an excursion.

Premium Breakfast

If you fancy enjoying a cooked breakfast in the comfort of your cabin (or perhaps on your balcony), you can order the Premium Breakfast.

The Premium Breakfast has a $9.95 service fee + 20% gratuity so make sure you include everything you want on one order for the best value. Retreat guests and Zenith-level Captain’s Club members not pay a service fee for this breakfast.

The Premium Breakfast includes: eggs, bacon, sausages, French toast and pancakes.

Eggs and omelettes:

• Scrambled eggs
• Poached eggs on toast
• Fried eggs (over easy/medium/well done)
• Boiled eggs (soft/hard)
• Omlette (plain)
• Omlette fillings available: cheese, pepper, onion, sausage, asparagus, ham, mushroom, tomato, bacon, spinach)

From the griddle:

• Link sausage
• breakfast ham
• Canadian bacon
• hash browns
• French toast
• Pancakes (plain/banana/blueberry)

Suite guests have a slightly expanded breakfast menu but it is minimal. Overall feedback from passengers staying in suites onboard is very positive regarding the breakfast.

If you are not staying in a suite and don’t want to pay extra for a cooked breakfast, you certainly have a few options on board the cruise ship.

We particularly enjoyed the cooked breakfast served in the dining room and the Oceanview Cafe (buffet). You can also get cooked breakfast items at the Eden Cafe on Edge-class ships.

Watch our tour and review of a Porthole Veranda Stateroom on Celebrity Edge

Celebrity Cruises Room Service Menu

The main room service menu is available from 11.00am to 5.00am and has a $9.95 service fee + 20% gratuity per delivery. On the final night of your cruise, room service finishes at 11.00pm.

You can order room service by telephone in your cabin, just dial 51.

The menu has a mix of light and healthy options, as well as a few naughty items!

Soups and starters:

• Chicken noodle soup
• Soup of the day
• Chicken skewers with yoghurt sauce
• Fruit plate
• Caesar salad
• Mixed green salad (Balsamic, Blue cheese, Caesar, Italian vinaigrette or Ranch dressing)

Main course:

• Celebrity hamburger with fries
• Penne Primavera
• Seared salmon with vegetables
• Turkey Club sandwich
• Dark chocolate ganache cake with caramel sauce
• Cheesecake with blueberry sauce
• Assorted cookies with milk (warm or cold)
• Roasted chicken sandwich with fries
• Grilled hot dog with fires
• Cheese or pepperoni pizza
• Chardonnay $10
• Pino Grigio $10
• Cabernet Sauvignon $15
• Pinot Noir $13
• Champagne $23
• Heineken $7.50
• Heineken 0.0% $7
• Dos Equis $7
• Lagunitas $11

We thought the menu was small in comparison to other cruise lines like Princess Cruises and P&O Cruises . It’s certainly an option if you really want something to eat in your cabin but we generally opted to grab something from the Oceanview Cafe and take it to our cabin instead.

The kids menu section is a thoughtful touch and there’s nothing stopping adults ordering from this menu too.

Interestingly, this room service menu was complimentary before 2023 and it doesn’t appear to have been enhanced after the service fee was introduced.

The reality is that the room service menu is an option if you find yourself in need of food when you can’t leave (or can’t be bothered to leave) your cabin.

We found plenty of better options in the complimentary dining venues on our cruise to satisfy us with a wider selection at no extra cost. Personally, we would only consider ordering the Premium Breakfast for a special treat to enjoy on our balcony.

Laura is a UK cruise blogger based in Cornwall, UK. She founded Cruise Lifestyle in 2016 to share useful advice about cruising, destinations and food. Last port visited: Bridgetown, Barbados Next port of call: unknown, but she can’t wait for cruising to resume safely!

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11 extra charges on cruise ships that will drive you nuts — and what to do about them

One of the great allures of cruising is that a lot is included in the fare.

Those $499-a-week rates that you see advertised include not just a room on a ship but also meals and entertainment. The ship also acts as your transportation — it gets you from place to place at no extra cost.

Still, for the most part, cruises aren't all-inclusive. On many ships, there are a lot of little things — and some big things — for which you'll pay extra.

For more cruise guides, news and tips, sign up for TPG's cruise newsletter .

Some of the things that come with an additional charge are what you would expect. You'll pay extra for treatments in shipboard spas, for instance, or for guided shore excursions in most cases.

But on many ships, there also are a growing number of extra fees that might take you by surprise — particularly if you haven't been on a ship in a while.

For instance, some lines now charge extra for room service — something that always used to be free. On some ships, certain menu items in the "free" main dining room now come with an extra charge.

Related: The ultimate guide to picking a cruise line

Here at TPG, we call this the nickel-and-diming-ization of the cruise world, and we're not happy about it. You shouldn't be happy about it, either.

You also shouldn't assume there's nothing you can do about it. In the segments below, we look at nearly a dozen different fees that you may encounter when cruising on big-ship cruise lines — and offer advice on what to do about them.

Taxes, fees and port charges

At many lines, the extra-fee shocks start even before you get on a ship.

The first one you're likely to encounter is a levy for "taxes, fees and port charges." It'll appear on your final invoice during the booking process, and it can often run into hundreds of dollars per person.

It can make a sailing significantly more expensive than it initially appears.

As of the date of this posting, for instance, Carnival Cruise Line was advertising four-night cruises to Mexico out of Los Angeles starting at $179 per person.

However, that doesn't include taxes, fees and port charges of $118.65. So the true starting price of the cruise is 66% more than what you see in big print on the line's website.

Related: 14 things you should do before every cruise

The taxes, fees and port charges line on invoices covers all the fees that countries, states, towns and ports charge ships and their occupants — fees that the line passes on to you.

You can't get around these fees. However, you can go into the booking process wide-eyed by searching the fine print on booking sites for such fees before you commit to a particular sailing.

Internet access fees

Free internet has become standard at a lot of hotel chains, so it might seem logical that cruise lines would offer free internet, too. After all, cruise ships are just hotels that happen to float. In general, though, only the highest-end lines in the cruise world (and many river lines) offer free internet.

At many big brands, such as Royal Caribbean , Carnival and Princess Cruises , you'll sometimes pay exorbitant amounts for internet access. The fastest service on Carnival vessels, for instance, was recently priced at $18.70 per person, per day . Compare that to what you pay for the internet at home.

One way to avoid the charges is to wait until you're in a port to check your emails, read the news online and do whatever else you do on the internet. You can often find free internet in the cruise terminal where your ship docks or at a nearby cafe or eatery.

Related: 26 cruising secrets from an expert that will blow your mind

Another option: Some lines offer less expensive internet plans that have scaled-back access. Carnival, for instance, has a less pricey "social" plan that brings access to key social sites (Facebook, Twitter, Instagram, etc.), as well as messaging services such as WhatsApp — but not much else — for $12.75 a day. It may be all you need.

Note that these internet charges seem to do nothing but rise in cost. At $12.75 Carnival's social plan costs 37% more than it did two years ago.

Room service 'convenience' fees

Complimentary room service used to be a standard on cruise ships, but a growing number of lines now charge extra for it.

The world's biggest cruise line by passenger capacity, Royal Caribbean, for instance, now levies a $7.95 per order "service charge" for room service even if all you order is a single side of hash browns.

It also — and this could really drive you nuts — adds an 18% "gratuity fee" on top of the service charge for good measure. For the record, we find that fee-on-top-of-a-fee structure absurd. Just say you're going to charge us $9.38.

Related: How to book a cruise with points and miles

Other lines that have started charging for room service include Norwegian Cruise Line , which now has a $9.95 "convenience charge" for room service. Celebrity Cruises also added a $9.95 room service fee this year for all items except Continental breakfast. Like Royal Caribbean, Celebrity adds an 18% gratuity fee on top of that charge — another service fee on top of a service fee situation that we find innane.

The way around these fees is simple: Don't order room service.

On many ships, there is no-extra-charge food available nearly around the clock from multiple outlets just steps away from your room, from casual buffet eateries to grab-and-go pizza stands. All it takes is a short walk from your cabin to get it.

Related: 21 tips and tricks to make your cruise go more smoothly

Drinks charges

While meals are generally included on cruise ships (at least in some onboard eateries), you'll pay extra for most drinks — and not just alcoholic drinks.

On many ships, soda and bottled water come with an extra charge (though, oddly, coffee, iced tea, lemonade and hot chocolate usually are available for free). A soda can cost anywhere from $2 to $4, depending on the line.

The exception is on luxury lines, where drinks of all types are generally included in the fare. Many river lines will include many drinks, including beer and wine, with lunches and dinners.

If you're a big drinker, consider a drinks package. It can save you money if you normally would order a large number of drinks every day. That said, drinks package prices have soared of late, with one of the biggest lines now charging $138 a day for its top-tier drinks package.

Related: Are drinks packages worth the price? A line-by-line guide

Corkage fees

Speaking of drinks, many cruise lines will allow you to bring your own wine or Champagne on board, usually in limited quantities. If you do so, be careful where you drink it. Depending on where you pop open your own bottle, you might be slapped with a corkage fee of $15 or more.

Lines such as Royal Caribbean, Carnival and Princess levy corkage fees for passengers opening their own bottles in restaurants, bars, lounges and other onboard venues.

The only way to avoid this fee is to open your wine or Champagne in your room and then either drink it there or take it around the ship in a nondescript glass.

Not that this always works: Norwegian charges a $15 corkage fee even if you want to drink your own wine in your own room. It will levy the charge the moment you walk on board with a bottle.

Fees for lounging in adults-only areas

Several of the biggest cruise lines like to boast about the adults-only sunning areas on their ships where you can escape from the little ones. However, what they sometimes leave out is that they'll often charge you for the privilege of being in a kids-free zone.

Princess, for instance, charges $20 per person for a half-day pass to the Sanctuary, an adults-only lounge area found on most of its ships (a full-day pass costs $40 per person).

Norwegian has an adult lounge area called Vibe Beach Club on some of its ships that can cost a whopping $99 per person for a day pass (or $278 for two if you want a cabana). Week-long passes, at $209 per person, are a better deal.

If you love the idea of an adults-only deck-top area but don't want to pay for it, you might want to look at Disney Cruise Line and Carnival ships. Both lines offer adults-only zones that are available to passengers at no extra charge.

Or consider a trip with Viking or Virgin Voyages . Neither allows kids, so every lounge area on the ship is a kids-free area.

Related: 5 cruise lines to try if you can't stand being around kids

Fees for select menu items in the 'free' dining room

One of the hallmarks of cruising is that there's always a free meal available somewhere on a ship. All but the smallest vessels usually feature a main dining room that is included in the fare, as well as a buffet eatery where you can count on getting complimentary breakfast, lunch and dinner.

However, in recent years some lines have started sneaking extra charges into these "free" eateries.

Carnival and Royal Caribbean now charge extra for filet mignon, lobster or a surf-and-turf combination entree in their main restaurants. The prices range from around $17 to well over $30 a plate.

Princess sometimes turns its free buffet area into a "crab shack experience" serving such items as snow crab, jumbo shrimp, clams and mussels for a hefty fee.

The way to avoid this: Order the chicken.

Related: The ultimate guide to Royal Caribbean

Fees for using spa areas

A growing number of cruise ships have luxurious spa complexes that go well beyond treatment rooms.

You'll find sprawling "thermal suites" with saunas and steam rooms, thalassotherapy pools, heated loungers, rain showers and even snow rooms (with real snow) where you can laze away the day. On many vessels, though, you'll face a steep charge just to set foot in one of these areas.

Norwegian charges $199 per person per week for a thermal suite pass at its spas (day passes also are available for $49), and lines such as Cunard and Carnival have daily fees for access to thermal suites, too.

The good news: Not every thermal suite on a ship comes with an extra charge. Fast-growing Viking has made free access to the thermal suites in its spas a hallmark of the line.

Fees for access to top attractions

Some of the signature attractions on big cruise ships such as Norwegian Encore and Royal Caribbean's Anthem of the Seas come with extra fees.

Norwegian Encore's much-ballyhooed go-cart track (it's one of the only ones at sea) will set you back $15 for a single, eight-lap ride. The ship's nearby laser tag course will cost you $10 for a five-minute shoot-out. In both cases, you can buy a weeklong pass, but only if you're OK dropping an extra $199 per person.

Royal Caribbean, meanwhile, will charge you extra for a 60-second flying experience on Anthem of the Seas' skydiving simulator (after one initial free ride). Carnival charges as much as $59 for a two-hour class in the kitchen classroom on one of its newer ships, Carnival Panorama , and tacks on an 18% gratuity fee on top of that, too.

Other cruise ship attractions that often come with an extra charge include wine-tasting events, IMAX theater shows, escape rooms and behind-the-scenes tours.

Related: 12 cruise ships with the most fun attractions

Fitness class fees

Access to the fitness center on your cruise ship will be included in the fare, but that doesn't mean you can go to fitness classes for free. On many ships, you'll pay $10 or more for classes in yoga, Pilates, spinning and the like.

This isn't always the case. River lines and luxury lines often offer fitness classes at no extra charge, as does adult-only line Virgin Voyages. However, on most mass-market ships, expect to pay extra.

If taking lots of fitness classes is part of your vacation routine, you might consider the value of trading up to a higher-end cruise line that includes fitness classes (and other extras) in its fare.

Automatic gratuities

Some cruise lines call them service fees. Others call them gratuity charges. Either way, the daily fees that some cruise lines tack on to passenger bills can be a shock to first-time cruisers.

At some lines, these charges run as high as $25.50 per day. Also, unlike the typical service fee or resort fee found at a land resort, they are not per room. They are per person .

At big lines such as Royal Caribbean and Norwegian, it's not uncommon for a family of four staying in a single cabin to see around $70 to $80 a day in service fees added to its bills (Royal Caribbean recently hiked its service charge to $72 per day for a family of four). On a typical seven-night cruise, that's around $500 in fees for a family of four.

Want to avoid such charges? One way around them is to book a cruise during one of the frequent promotions that some lines offer where they throw in service charges for free.

Another option: Consider one of the growing numbers of lines that include service charges in their base fares.

Lines that now include gratuities in their fares include Azamara, Ponant, Regent Seven Seas Cruises, Scenic Luxury Cruises & Tours, Seabourn , SeaDream Yacht Club , Silversea Cruises and Virgin Voyages .

Related: Everything you need to know about tipping on cruise ships

Cruise lines without lots of extra charges

If you'd rather not bother with workarounds and just want a more inclusive cruise experience, you might want to book a trip with a luxury cruise line such as Regent Seven Seas Cruises, Silversea or Seabourn. Luxury lines generally include almost everything in their base fares, from drinks of all kinds to gratuities.

Luxury lines have much higher fares than mainstream brands such as Royal Caribbean, Norwegian and Princess, of course. However, the price differential sometimes isn't nearly what it appears when you start to factor in all the extra charges you'll experience on a less all-inclusive line.

River cruise lines at many price points also are known for their all-inclusiveness. It's common for even mid-priced river cruise lines to include shore tours in every port, for instance. Many offer wine, beer and soda with lunch and dinner at no extra charge.

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Room service fees

By Pennsylvania Cruiser March 30, 2023 in Celebrity Cruises

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Pennsylvania cruiser.

I’m very upset about the new charges for room service.  It was such a luxury to have a room service breakfast on the days we had excursions where we could enjoy it on our balcony instead of fighting the masses at the buffet. As we are both seniors, the crowds at the buffet are a real chore.  We have a cruise scheduled in 2025 and I’m really going to miss our leisurely breakfasts. 😢

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May 30, 2023

Expecting restraint from certain groups of people is folly. Aside from associating a charge with everything we enjoy on a cruise, waste is here to stay. Drink packages also promote a large amount of w

March 30, 2023

I’m very upset about the new charges for room service.  It was such a luxury to have a room service breakfast on the days we had excursions where we could enjoy it on our balcony instead of fighting t

April 2, 2023

According to what I read, the charge is $9.95 plus an 18% gratuity for room service any time of day.  This is the highest charge of any of the cruise lines.  

@Pennsylvania Cruiser  Did you recently experience this on a past itinerary? It's certainly a bummer. I have noticed a few cruise lines have also changed their room service options. From what I understand, the cost per stateroom order is about nine dollars and change. Was that the  room service breakfast  price you noticed on your recent Celebrity Cruises  sailing? I saw that the cruise line may also still be doing the complimentary stateroom breakfast but only charging for certain hours of the day. I too enjoy the occasional breakfast in bed, particularly when I book a balcony stateroom! 

According to what I read, the charge is $9.95 plus an 18% gratuity for room service any time of day.  This is the highest charge of any of the cruise lines.

We’ve been on 25+ cruise and can probably count on one hand how many times we’ve ordered room service - just not a thing for us. It’s too easy to walk up to the buffet to get what we want.  But we also never have pizza/food delivery at home - not available when you live in a rural area. 

As of a week ago, breakfast is still free. Delivered food is mediocre at best so close your balcony door, quit heating up the ship and join the rest.

@Seaawgs  That's what I thought as well! I'm so glad you were able to confirm this. This is good news for @Pennsylvania Cruiser . Hopefully, it stays this way into 2025. Cruise lines are constantly changing their rules and regulations. I recommend that @Pennsylvania Cruiser  checks back closer to the embarkation date to make sure things haven't changed. As of now,  breakfast delivery is still free for Celebrity Cruises ! 

I was more upset over not receiving a glass of champagne upon boarding my Celebrity ship last month - what the actual hey!!

I personally think it's disgraceful that you are charged room service anyhow. You pay enough to go on the cruise in the first place, but it's the same in any break away.

@FJB  Why didn't you recvied your glass off champagne? That's definitely something to look forward to! Celebrity Cruises  needs to stay consistent with its loyalty perks. 

I think charging for room service is fair after hours. Foodservice, especially directly to the stateroom doesn't give the housekeeping/kitchen staff any sort of break. I also think to reduce waste, charging a bit for the service ensures that the guests ordering are going to eat the food, not order in vain and waste it. As much as I think charging can be a nuisance, I do understand that logistically it's not particularly necessary or lucrative enough to be provided without a small upcharge.  

• 1 month later...

I agree to a degree. Being in the catering industry myself, it's hated by everyone in the sector that food waste is really high. The greed from customers can be unreal sometimes. They order everything and then some things like sides are not even touched. I understand you're paying for it, but what a waste.

All the cruise lines are beginning to invest in reducing food waste. Carnival Cruise Line invested over half a million  in this mission, purchasing serval food digesters and parts. Believe it or not, all the food wasted onboard from things like guest leftovers used to, and may continue to, be discarded into the ocean! This causes big environmental concerns. Reducing the amount of waste by limiting guests in some way or another is much better than sending more scraps into the ocean unnecessarily. Let's think bigger picture. If you aren't satisfied with the offering in the MDR, go to the limitless buffet. Consider what you put on your plate and how you order, it's not necessary to waste. As intelligent human beings, we can be more strategic than that.

@3Sisters I agree, a strategy needs to be put in place to stop any of this waste. Buffets are easier to manage because you can always keep going up if you want and then stop when you have had enough. But it doesn't always work like that, as people still mound their plates with a buffet, and leave many food to waste.

Expecting restraint from certain groups of people is folly. Aside from associating a charge with everything we enjoy on a cruise, waste is here to stay. Drink packages also promote a large amount of waste and excess garbage.  Charge less for the packages and a small charge for each drink. 

Kendall James-Vargas

@Seaawgs  Unfortunately, I agree that drink packages can produce a good amount of waste. The packages are one of the biggest money-making items onboard so I think they are here to stay. With the steep prices of individual drinks onboard, it's much more attractive to guests to purchase the drink package, even though most people don't actually get their money's worth. The policy of everyone in a stateroom having to purchase the drink package is another very lucrative strategy for cruise lines. What do you think would be the best way to limit the amount of overall waste onboard? I appreciate it when there are no straws onboard. Although it can ignite a straw-lover, it is truly a wonderful way to be eco-friendly and reduce waste onboard.

Don’t take away my plastic straws!  Or my unlimited alcohol 

Cruising Caribbean

@FJB  Have you noticed that many cruise lines are doing away with plastic straws? If the cruise line does have them onboard, it's typically not immediately placed in the drink. Usually, guests have to ask for it and then it will be administered, otherwise, it's not common practice anymore. This is like the paper menu thing. Unless you ask for a physical menu, the cruise lines are opting for guests to just use the QR code to choose menu selections. 

NCL eliminated plastic straws on its ships and private beaches, alongside RCL  a few years back. If you enjoy straws, you are better off just bringing your own reusable straw than having to use the paper ones that disintegrate on you.

I guess paper straws will be coming in now will it as it's easier to recycle. It's such a shame that nowadays a lot of people's attitude towards food and drink is to really overorder and then produces so much waste. It happens most places I've worked or go to in any hospitality trade. No need for a lot of it. 

I don't enjoy the use of paper straws but it's definitely nice to offer, at least for the kids or anyone who might need it. Although I prefer a straw while drinking cold drinks, it's not the end of the world if I don't have one. I think the perk of more paper straws is that they are biodegradable versus forever-lasting plastic. Thankfully if I ever overorder, I know my husband will finish it off. My husband will always clear off my plate, and it definitely can work in my favor. I agree though; there is no need for food waste, especially when there are still parts of our work battling access to food and water daily. How privileged we are to have access to cruising! 

If you don't factor human nature into the equation, the problem will perpetuate.  On Celebrity, people order a Dogfish Head 90 Minute beer because it's the most expensive on the Premium package. They take one drink, their face curls up and they leave the rest. Waste is relative to cost.

@3Sisters very well said. Maybe it's time to take note for all companies to change the way food and drink is distributed to prevent waste. It's certainly a eyes bigger than belly syndrome a lot of the time.

@Seaawgs  That's so true! Waste can be relative to cost, to some degree. I guess it all depends on the circumstance truly. I'm not quite sure if you usually purchase the Premium beverage package onboard, but I do agree that most purchasers are looking for quality over quantity. I would make the casual assumption that the basic beverage package purchasers are more likely to purchase quantity over quality. Would you agree?

I think that cruise lines are making the tough decision to either increase the cost of certain dining options or reduce the options in the MDR to both turn over a larger profit margin and reduce food waste. 

@3Sisters We always upgrade to premium. While on-board we look for a real "go getter" and have them upgrade us. That usually pays off down the road. Quality vs. Quantity is an interesting take on the different packages. It's tough to over indulge on high content beer. The MDR on Celebrity should never be accused of over feeding you and has good alternatives if you don't care for the day's menu. I personally have a rule to never leave "animal" on my plate, if I order it, I eat it.

@Seaawgs  Are you able to pre-purchase the beverage package and the update once onboard and just pay the difference? That doesn't sound half bad and it's certainly rewarding for the crew constantly selling the package all day. Does purchasing this upgrade onboard offer you some sort of onboard spending perk, like earning additional loyalty points? Is that why you typically wait to upgrade your package onboard? That's a good strategy, I haven't heard of it before,  never leave "animal" on my plate. My husband wouldn't let any of my family members do that. He's all about protein! 

@3Sisters  Many promotional Celebrity cruise fares include the "classic" package. If you upgrade before the cruise you'll save 5%, which is $1 per day. The "at-a-boy" the crew member gets is worth more to us and since we tip each round, our overall experience is enhanced. 

@Seaawgs  That's good to know. I guess you prefer to benefit from booking with this Celebrity Cruise  package because it automatically includes the basic options. Then, you pay a slight upcharge for the premium beverage package. I guess there is a small incentive to upgrade prior to embarkation. It's so nice to hear that you are willing to essentially pay more by purchasing onboard with a hard-working crew member. I love this mentality. It means to me that you are able and interested to connect with the crew onboard. To me, connecting with the crew members is a huge bonus to cruising. I enjoy tipping extra for the members that work hard to take care of me during my vacation. 

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• Celebrity Cruises

room service charge

By smith6 , January 14, 2016 in Celebrity Cruises

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I've heard some cruiselines are charging for room service now does Celebrity charge if you order food to your room.

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Room service is free and available 24 hrs. Breakfast is pretty bad and the lunch and dinner menu is somewhat limited. Suite guests get much better selection/menu.

http://www.celebritycruises.com/onboard-celebrity/cruise-restaurants-room-service

I've got to disagree about room service breakfast- we were in a concierge C3 just over a year ago on a 11 night canaries cruise ..... We had breakfast first morning in buffet and found it to be way too busy and frantic for us, next 9 days ordered room service and every morning received perfectly cooked over easy eggs, bacon and corned beef hash for me. We also had freshly squeezed orange juice, hot tea, fresh fruit inc grapefruit, melon etc. Toast, croissants, cereals, smoothies, yoghurt etc

We always had this delivered between 9.00 to 9.30 and enjoyed a well cooked breakfast at our leisure on our balcony each morning. Really missed this full experience on RCI a few months ago and one of the reasons we chose X for our next cruise.

The service is complimentary, except when ordered between 11 PM and 6 AM when there is a $4.95 fee per room service order. For Suite guests, it’s complimentary 24 hours a day.

The menu compared to Oceanview but offers a great selection. Concierge and above have an expanded menu and suites can order anything.

Why is RCI charging for Room service now

RCI is the same as Celebrity charges are only applied for late night service. From the RCI web site:

Q: Is there room service onboard?

A: Room service is available onboard any time of the day or night - simply order from the room service menu located in your stateroom/suite (late night service charge of $3.95* applies).

*Service charge subject to change without notice.

Should also be pointed out that charges will also be applied for some higher ticket items. Celebrity also charges for drinks even if you have a drink package. Not sure of RCI

We're The Groupnors

There are some "for fee" items on the room service menu, but for those of us who do not want a New York steak for breakfast the included menu is adequate.

First time on X. In past cruises long ago, you could order from the MDR lunch and dinner menu during those serving times for room service. Most recent experience on RC is you can only order from the room service menu, even during lunch and dinner serving times. IE, you can't order a dinner entrée from the MDR from room service during dinner time.

I have heard other posters here say that on X, you CAN order from the MDR menu during serving hours. Is that correct? We are in a veranda balcony. Does it matter for that room type or is that only offered to suite guests? Thanks,

First time on X. In past cruises long ago, you could order from the MDR lunch and dinner menu during those serving times for room service. Most recent experience on RC is you can only order from the room service menu, even during lunch and dinner serving times. IE, you can't order a dinner entrée from the MDR from room service during dinner time.   I have heard other posters here say that on X, you CAN order from the MDR menu during serving hours. Is that correct? We are in a veranda balcony. Does it matter for that room type or is that only offered to suite guests? Thanks,

Yes, you can order Lunch and Dinner from the MDR only during the regular service hours. Keep in mind for lunch, the MDR will not be open on port days. Get a menu from your steward and/or Butler. If in AQ, the meal comes from the MDR not Blu. Believe at this point the same applies in Suites, you get it from the MDR.

Also, over the years many in suites have stated and I did it once where you get your meal served by courses rather than all at once in regular cabins. Be advised this is not a Celebrity perk but really is up to your Butler as there have been some complaints recently of the by course action not happening.

I've got to disagree about room service breakfast- we were in a concierge C3 just over a year ago on a 11 night canaries cruise ..... We had breakfast first morning in buffet and found it to be way too busy and frantic for us, next 9 days ordered room service and every morning received perfectly cooked over easy eggs, bacon and corned beef hash for me. We also had freshly squeezed orange juice, hot tea, fresh fruit inc grapefruit, melon etc. Toast, croissants, cereals, smoothies, yoghurt etc       We always had this delivered between 9.00 to 9.30 and enjoyed a well cooked breakfast at our leisure on our balcony each morning. Really missed this full experience on RCI a few months ago and one of the reasons we chose X for our next cruise.

I very much agree

Concierge breakfast room service has been prompt and lots to choose from

Had French toast, pancakes blueberry, corned beef hash asparagus omelet, fried egg, oj yogurt, pastries, good hot coffee, fresh sliced fruit, smoothies cereal

Ok not everything every day

And shared with husband

Love it on balcony

We agree. We find the room service breakfast in Concierge and Aqua to be really good.

What more do you get for breakfast room service that you don't get in a regular cabin? We are in a regular balcony cabin. Thanks,

You can still get plenty of hot items, just not as much variety. For instance you can get eggs any style, along with a choice of breakfast meat, toast, etc., but not eggs Benedict, if I remember correctly. You also will not get complimentary premium OJ or smoothies in a regular cabin, but will in Concierge Class.

FWIW: We did breakfast a couple of times in our CS but the food just didn't show up warm/hot enough for me so we just went up to the buffet.

You can still get plenty of hot items' date=' just not as much variety. For instance you can get eggs any style, along with a choice of breakfast meat, toast, etc., but not eggs Benedict, if I remember correctly. You also will not get complimentary premium OJ or smoothies in a regular cabin, but will in Concierge Class.[/quote']   I don't recall eggs benedict being on the room service menu for Aqua/Concierge.

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My family's been on over 30 cruises. I hate upcharges, but these 6 things are actually worth paying extra for.

• As a frequent cruiser , I'm selective about how much I spend on onboard extras.
• But some things, like comfort, cute coffees, and crafted cocktails, warrant a splurge.
• As a parent, I'm also willing to pay up for some "me time" while at sea.

Cruises are so back , and they're only predicted to get more popular.

The global cruise market , valued at $7.25 billion in 2021, is expected to grow about 11% from 2022 to 2028, according to Forbes.

One huge perk of this travel style is that it's pretty all-inclusive. Things like Broadway-style shows, multicourse meals, buffets, pool access, and onboard activities are built into the price of a typical sailing.

But ships also upsell and charge extra add-ons, upgrades, and perks. As a frequent cruiser who's sailed alone over 50 times and with family more than 30, I've increasingly become less likely to pay for these upcharges.

Instead, I save my hard-earned money for the upgrades that are actually worth it. Here are upcharges my family thinks are worth the splurge.

I tend to book a cheaper cabin category, but I'm willing to pay a premium to choose a quiet stateroom location

I rarely pay extra for a balcony room as I find that I don't use this feature enough to warrant the added cost. Instead, I opt for porthole-view rooms, which are generally less expensive.

But when selecting a room category during the booking process, I will pay more for a cabin located in an ideal spot on the ship.

Modern cruise vessels are huge, and I like a room that's centrally located on the ship , giving me easy access to everything I want to see and do. I'm also willing to pay a little more to select a cabin far away from elevators and loud entertainment venues.

After all, I need a good night's sleep to make the most of my days at sea.

Room service offers a level of convenience that makes the delivery fee palatable

One of the best things about cruising is the food, and thankfully, most ships have tons of eateries onboard that don't cost extra. However, room service often comes with an additional fee.

Related stories

Although I wish all cruise lines offered complimentary room service, it's so convenient I'm willing to pay extra for it — especially for an early breakfast or a snack after a long day of adventures.

I love bringing my son along, and paying for childcare allows me to make the most of my vacation

Cruise-ship kids' clubs are a great selling point for families, and access to them is almost always included in the cost of the trip.

However, the complimentary clubs are typically only open to potty-trained children. For younger kids, many cruise lines offer onboard nurseries for an added cost.

For my family, the nursery fees have proved well worth the investment. My son sailed on dozens of cruises as an infant and toddler, and these vacations produced some of my fondest travel memories.

By paying to use the onboard nursery, my husband and I were able to enjoy date nights and connect during our getaways.

I'm frugal when it comes to food, but I can't resist splurging on unique beverages

I'm not a fan of overpriced "all-inclusive" cruise drink packages , and I try to take advantage of included beverages like tea, juices, and enhanced water as much as possible.

Nonetheless, I'm happy to spend extra on premium cocktails, wine-tasting sessions with the onboard sommelier, and other unique drink experiences.

I'm a sucker for a concoction mixed up by a robot at Royal Caribbean's Bionic Bar or a latte with my favorite cartoon pal etched on top as served in Disney Cruise Line 's Cove Café, and these liquid indulgencies often show up on my onboard cruise tab.

Onboard spa treatments get pricey, but the lush thermal suites are worth the added cost

Spa treatments can be far pricier at sea, so I'm particular about what I book.

I save basic treatments like massages and facials for when I'm back on land, where prices are more favorable, but I do try to book at least one day pass to the onboard thermal suite per cruise.

On many ships, these blissful retreats — which can have everything from heated loungers to aromatherapy showers — are a worthy investment for those seeking a quiet atmosphere.

They're the ideal spot to soak up some "me time."

As thrifty as I am, I never feel guilty blowing my budget on experiences in the cruise ports of call

By saving money at sea and not paying for unneeded extras, I can better allocate my vacation budget where it truly counts — in the cruise ports of call.

There's no shortage of memorable adventures to be found back on land: hiking in the Norwegian fjords, helicoptering to a glacier in Alaska, exploring Mayan ruins , and strolling through cobblestone streets in Italy

For my family, savoring authentic land-based experiences is our main priority, and I'm not afraid to spend a lot on these excursions.

Watch: Why it costs $1 million a day to run one of the world's biggest cruise ships

• Main content

Cruise Drink Packages: Your Options by Cruise Line

C ruise drink packages can provide incredible value for people who plan to regularly imbibe on their voyage and want the convenience of an unlimited open bar package – whereas they may not be a good deal for light drinkers. Other options include alcohol-free drink packages, which let cruisers indulge in soft drinks, hot chocolate, specialty coffees and a range of other nonalcoholic beverages.

Whether or not to get the drink package is a question all cruisers face, and there's no perfect answer for everyone. Read on to learn about the drink packages offered by the major cruise lines and what each beverage package includes.

Expert tip: The price of each beverage package will vary from sailing to sailing and may change at any time. Also note that cruise drink packages are almost always nontransferable and nonrefundable, and that everyone in your cabin needs to buy a package. If kids are cruising with adults who purchase an alcoholic drink package, a nonalcoholic package must be purchased for them.

Category Navigation Box Enhancement : Table of Contents - Travel - Cruise Drink Packages

Carnival Cruise Line

Cheers beverage program.

What it includes: All spirits (including cocktails) are included. Beer and wine by the glass are also included in this package if they cost $20 or less on the menu. Individuals also get unlimited nonalcoholic frozen cocktails, energy drinks, specialty coffees, bottled water, hot tea and other nonalcoholic drinks. This package comes with 25% off the following categories: spirits or wine by the glass that cost more than $20, the menu price for wine or Champagne by the bottle, and beverage seminars and classes.

What it doesn't include: Beverages not included in this package are limited to: drinks in souvenir glasses, full bottles of liquor, drinks offered on the gangway, drinks delivered through room service or in the cabin's minibar, larger shared drinks, and beverages sold in enomatic wine machines. The Cheers! Beverage Program also does not cover food items and drinks offered through special promotions that relate to merchandise, cigars or cigarettes.

Cost: Starts at $59.95 per day, per person

Additional details: This drink package can be offered on all Carnival Cruise Line sailings, including ships like the Carnival Venezia, Mardi Gras and Carnival Celebration. Individuals must be at least 21 years old to buy this package for their cruise. It can be purchased before embarkation or once on the ship. Note that, for sailings out of New York and Texas, this package doesn't kick in until 6 a.m. the day after departure.

Bottomless Bubbles

What it includes: All-you-can-drink soda and juice are included.

What it doesn't include: Specialty coffee drinks, energy drinks, alcoholic beverages and all other drinks not specifically listed in the package are not included.

Cost: Starts at $9.50 per day for adults and $6.95 per day for kids

Additional details: This package doesn't include drinks delivered through room service or available in the cabin minibar. It's available to be purchased before or during the cruise; if purchased after a sailing departs, Bottomless Bubbles is nonrefundable.

Book a Carnival Cruise Line sailing on GoToSea, a service of U.S. News.

Celebrity Cruises

Classic drink package.

What it includes: This package includes liquors, cocktails, frozen drinks, wines by the glass and beers up to $10. Wines by the bottle qualify for a 15% discount.

What it doesn't include: This package doesn't include energy drinks, soda, specialty coffees or any other beverages not specifically listed in the package.

Cost: Starts at $89 per day, per person

Additional details: This package can be used at the ship's bars, in the main dining room, and in casual dining and specialty restaurants. Drinks in the in-room minibar or delivered via room service do not qualify. You can only order one drink at a time with any of the Celebrity Cruises drink packages.

Premium Drink Package

What it includes: This package includes everything in the Classic Drink Package, in addition to: specialty coffees and teas, craft and artisan beers, Coca-Cola products, bottled water, and wine by the glass up to $17 per serving. It also comes with a 20% discount on wine by the bottle.

What it doesn't include: Drinks that cost more than $17 per glass are not included.

Cost: Starts at $109 per day, per person

Additional details: This package can be used at bars, in the main dining room, and in casual dining and specialty restaurants. Drinks from the minibar or room service are not covered by the package.

Zero-Proof Drink Package

What it includes: This drink package comes with a range of nonalcoholic drinks, including premium bottled water such as San Pellegrino and Panna, organic teas, specialty coffees, Red Bull energy drinks, frozen smoothies, Coca-Cola products, mocktails, Vitamin Water drinks, bottled iced tea and more.

What it doesn't include: Alcoholic beverages are not included in this package.

Cost: Starts at $30 per day, per person

Additional details: This package can be used at bars, in the main dining room, and in casual dining and specialty restaurants. Minibar and room service drinks do not qualify.

Find a Celebrity Cruise on GoToSea.

Disney Cruise Line

Disney Cruise Line is unique because it does not offer traditional drink packages you can purchase pre-cruise or on the day of embarkation. Not only that, but all Disney cruises include the following beverages at no additional charge:

• Soft drinks, coffee and tea during meals
• Nonalcoholic beverages offered at drink stations throughout the ship
• Soft drinks served at the Vibe lounge for teens

Disney also lets cruisers prepay for specialty packages of wine, Champagne, beer or seltzers, although available packages can vary by departure port. As an example, cruise passengers departing from Port Canaveral, Florida, can pre-purchase a seven-bottle premium wine package for $330, a six-pack of beer for $36.25, or a six-pack of Truly seltzers for $32.50, among many other options.

Explore Disney Cruise Line deals on GoToSea.

MSC Cruises

Easy package.

What it includes: This package includes select cocktails, nonalcoholic cocktails and mixed drinks, one brand of each type of spirit, house wines, draft or bottled Heineken, fountain soda, canned soda, fruit juices by the glass or bottle, bottled water, hot tea, specialty coffees, hot chocolate and beverage gratuities.

What it doesn't include: This package doesn't include brand-name spirits or beers other than Heineken, or any other drinks not specifically listed in the package.

Cost: $322 per sailing, per adult for seven-night itineraries

Additional details: This package can be used at bars, lounges, buffets, in the main restaurants and on MSC Cruises ' private island. It does not apply in the in-room minibar or specialty restaurants.

Easy Plus Package

What it includes: The Easy Plus Package gives cruisers access to a broader range of drink options that cost up to $10 (or 9 euros), so more alcoholic brands are included overall. Drinks that qualify include frozen drinks and cocktails, protein shakes, spirits, draught and bottled beers, nonalcoholic cocktails, bottled water, various hot drinks, wines by the glass and gratuities. A 10% discount on bottled wine purchases on board also applies.

What it doesn't include: This package doesn't include brand-name spirits, and beer options vary. Drinks that cost more than $10 (or 9 euros) are not included.

Cost: $427 per sailing, per adult for seven-night itineraries

Additional details: This package can be used at bars, lounges, buffets, in the main and specialty restaurants, and on the cruise line's private island . Drinks in the signature venues are not covered.

Premium Extra Package

What it includes: This drink package covers a wider range of brand-name alcoholic beverages that cost up to $16 (or 14 euros). Beverages that qualify can include pretty much any drink you can purchase on the ship with very few exceptions. Covered drinks include: premium cocktails, all nonalcoholic cocktails and drinks, protein drinks, premium spirits, fine wine by the glass, Champagne by the glass, draft and bottled beer, bottled water, specialty hot drinks, and gratuities. A 25% discount on bottled wine purchases on board also applies.

What it doesn't include: Drinks all over the ship that cost more than $16 (or 14 euros) are not included.

Cost: $595 per sailing, per adult for seven-night itineraries

Additional details: This package can be used everywhere except in MSC's signature venues.

Alcohol-Free Package

What it includes: This drink package includes most nonalcoholic beverages on the ship, including mocktails, fresh fruit drinks, protein drinks, energy drinks, sodas, flavored water, hot drinks, soft serve ice cream and gratuities.

What it doesn't include: Alcoholic drinks offered on the ship are not included.

Cost: $196 per sailing, per adult or $133 per kid for seven-night itineraries

Additional details: The nonalcoholic package can be used at bars, lounges, buffets, in the main restaurants and on MSC Cruises' private island. It does not apply in the in-room minibar or in specialty restaurants.

Compare MSC Cruises on GoToSea.

Norwegian Cruise Line

Unlimited open bar package.

What it includes: This package includes drinks all over the ship that cost $15 or less, such as cocktails, spirits, beers and wine by the glass. Unlimited soft drinks and juices are also included, and cruisers get 20% off bottles of wine and Champagne purchased on board.

What it doesn't include: This package doesn't include alcoholic beverages that cost more than $15 per glass.

Cost: Starts at $109 per day, per person; cruisers can get this package automatically added to their sailing with the "Free at Sea" promotion.

Additional details: A 20% service charge is added to each drink, and this package can be used all over the ship and on Norwegian Cruise Line 's private island.

Premium Plus Beverage Package

What it includes: This package is an upgrade from the Unlimited Open Bar Package you can buy or get included with the "Free at Sea" promotion. It comes with a broader selection of drinks that can cost more than $15, including spirits, cocktails, beer and wine by the glass. Guests can also enjoy the cruise line's brand of rose Champagne by the glass plus select premium bottles of wine at dinner. Also included are unlimited soft drinks, juices, bottled water, energy drinks, specialty drinks and Starbucks drinks. Premium Plus also comes with a 40% discount off bottles of wine and Champagne not included in the package.

What it doesn't include: This package includes all drinks by the glass offered on Norwegian vessels.

Cost: Starts at $138 per day, per person; cruisers can upgrade from the Unlimited Open Bar Package for $29 per day.

Additional details: A 20% service charge is added to each drink. Use this package all over the ship and Great Stirrup Cay.

Hawaii Beverage Package

What it includes: This package is for Hawaii sailings only, which applies to the Pride of America . Drinks up to $15 per glass are included, such as cocktails, spirits, wine by the glass, beer, bottled water and soft drinks. Starbucks drinks also count toward the package during meals.

What it doesn't include: This package doesn't include drinks that cost more than $15 per serving.

Cost: $109 per day, per person

Additional details: A 20% service charge is added to each drink, and this package can be used all over the ship.

Unlimited Soda Package

What it includes: True to its name, NCL's unlimited soda package comes with bottomless soft drinks like Coke, Diet Coke, Sprite, Fanta and more.

What it doesn't include: This package only includes unlimited soft drinks, so no other drinks qualify.

Cost: $9.95 per day, per person

Additional details: A 20% service charge is added to each drink. This package cannot be purchased on cruises that are two days or less.

Unlimited Starbucks

What it includes: This package includes any drinks you can dream up at Starbucks, including Frappuccino beverages, lattes, classic coffees, teas and more.

What it doesn't include: No other drinks are included in this package.

Cost: $12.95 per day, per person

Additional details: A 20% service charge is added to each drink. You must be at least 18 at the time of the sailing to purchase.

Find a Norwegian Cruise Line itinerary on GoToSea.

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Princess Cruises

Plus beverage package.

What it includes: This package includes beverages up to $15. Included in the package are cocktails, wine by the glass, specialty coffees, beer, fountain sodas, bottled water, smoothies, juice bar drinks, mocktails and specialty cocktails curated by Rob Floyd. In total, 50 spirits, 25 wines by the glass and 25 different beers qualify. Cruisers also get 25% off bottles of wine, large bottles of water and cans of soda.

What it doesn't include: This package doesn't include large bottles of water or cans of soda; you get a discount instead. Drinks over $15 also do not qualify.

Cost: $64.99 per day, per adult

Additional details: This Princess Cruises package is offered for purchase before the cruise and on embarkation day, but it is not available for pre-purchase within three days of sailing. It can be used all over the ship, although minibar items and drinks in souvenir glasses do not qualify.

Premier Beverage Package

What it includes: This package includes beverages up to $20, as well as everything that the Plus Beverage Package covers. Premium wines by the glass like Duckhorn, Stag's Leap, Grgich Hills and Cattier Champagne are included in this package, as are Woodford Reserve bourbon and Jack Daniel's Single Barrel Select whiskey. In total, 75 spirits, 40-plus wines by the glass and 20-plus high-end cocktails qualify. Cruisers also get 25% off bottles of wine and rare specialty wine, large bottles of water and cans of soda.

What it doesn't include: Some wines do not qualify, nor do large bottles of water or cans of soda, although discounts apply.

Cost: $84.99 per day, per adult

Additional details: This package is offered before the cruise and on embarkation day, but not for pre-purchase within three days of sailing. Minibar items and drinks in souvenir glasses do not qualify.

Zero Alcohol Package

What it includes: The Zero Alcohol Package comes with premium and specialty coffees, teas, fountain sodas, fresh juices, smoothies, hot chocolate, mocktails, bottled water and Red Bull energy drinks.

What it doesn't include: This package does not include alcoholic beverages or any other drinks not specifically listed.

Cost: $29.99 per day, per adult

Additional details: This package is offered up until three days before the cruise as well as on embarkation day. You cannot use it at the in-room minibar or for souvenir glasses.

Classic Soda Package

What it includes: Enjoy sodas, fruit juices, mocktails and smoothies throughout the sailing.

Cost: $14.99 per day, per adult

Additional details: This package is available for purchase until three days before the cruise or on embarkation day. Minibar items and souvenir glasses are excluded.

Explore Princess Cruises deals on GoToSea.

Royal Caribbean International

What it includes: Royal Caribbean's Classic Soda Package includes Coca-Cola Freestyle beverages, Coca-Cola drinks served in a souvenir cup and all fountain soda on an unlimited basis.

What it doesn't include: No other drinks are included in this package, including alcoholic drinks.

Cost: Varies

Additional details: An 18% gratuity is added to drink packages on most Royal Caribbean sailings. Drink packages work at cruise ship bars, lounges, the main dining room, the Windjammer Cafe and the line's private destinations. Drinks delivered through room service or available in the minibar are not covered.

Refreshment Package

What it includes: The Refreshment Package includes everything in the Classic Soda Package plus premium coffees and teas, juices, bottled water, mocktails and milkshakes at Johnny Rockets.

What it doesn't include: Alcoholic drinks are not included in this package.

Additional details: An 18% gratuity is added to Royal Caribbean drink packages on most sailings. Drink packages apply across cruise ship bars, lounges, the main dining room, the Windjammer Cafe and the line's private destinations. Room service and minibar beverages do not qualify.

Deluxe Beverage Package

What it includes: This package includes everything you get in the Classic Soda and Refreshment Packages, plus alcoholic beverages. The Deluxe Beverage Package is inclusive of cocktails, spirits, liqueurs and beer.

What it doesn't include: This package excludes drinks in Starbucks venues on Royal Caribbean sailings.

Additional details: An 18% gratuity is added to drink package drinks on most sailings. Drink packages work at cruise ship bars, lounges, the main dining room, the Windjammer Cafe and the line's private destinations. You cannot use this package for room service or minibar drinks.

Compare Royal Caribbean International cruises on GoToSea.

Viking's river and ocean cruises offer complimentary beverages on board – even alcoholic beverages during meals. Specifically, guests can enjoy house wines, beers and soft drinks on the ship during lunches and dinners. Specialty coffees and hot teas are also available around the clock.

Guests who want more access to drinks can purchase the one available upgraded drink package through Viking. Also note that Viking lets guests bring your own alcohol on board the ship ahead of time, which you can consume without any added fees.

Silver Spirits

What it includes: For both ocean and river sailings, this package includes an open bar with local wines by the glass, cocktails, beers, specialty coffee drinks, juices and more throughout the day and outside of mealtimes.

What it doesn't include: This package includes almost all potential beverages offered on Viking sailings. For ocean sailings , the package excludes Champagne and drinks that cost more than $18.

Cost: $25 per night, per person

Additional details: Drink packages are not available on river cruises that travel through Egypt.

Book a Viking cruise on GoToSea.

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• Celebrity Cruises

charge for room service on Celebrity when did this start

By smith6 , January 25, 2020 in Celebrity Cruises

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Been cruising with Celebrity for a number of years and didn't realize they started charging for room service except for breakfast. When did this start and how did I miss this.

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It does say. $4.95 between 11PM-6 AM. Otherwise free.

They implemented that about a year ago (late night) but i believe it is waived for suites -  I may be wrong.   I've never used myself.

They also do charge a surcharge for a number of premium items on room service menu

And I didn’t think they charge for breakfast unless it’s something special on the menu listing a charge. I could be wrong, I’ve been in Concierge the last few years so may have it free for that.....I know I get some extra’s for breakfast beyond the standard menu with Concierge. 

Only charge I have seen was for late night.

On the back of the Suites Menu as well as the Room Service Menu they list the premium items and some of the costs.

Those added for charge items have been on the menu for quite a few years.  I though the OP was referring to charge for ordering room service.

From what I remember they also have those items on the Room Service Menu.  Really doesn't matter unless you want those specific add on items.   

You are correct I think I went off topic.    The only charge I know about for room service besides the premium items is the fee for Late Night Dining (between certain times). 

Phxazzcruisers

Just off Solstice and as stated the only charge for room service is late at night service from 11pm to 6 am.

It has been that way for quite a while now

The fee was instituted in 2015:

https://www.cruisecritic.com/news/news.cfm?ID=6537

14 hours ago, jelayne said: Only charge I have seen was for late night.

Yes, and compared to NCL, X is still ahead of the game.  NCL only offers free Continental 

16 hours ago, Denny01 said: And I didn’t think they charge for breakfast unless it’s something special on the menu listing a charge. I could be wrong, I’ve been in Concierge the last few years so may have it free for that.....I know I get some extra’s for breakfast beyond the standard menu with Concierge.    Den

You are correct. Concierge and above do have expanded room service menus, but during daytime hours 6-11 room service is free except for the extra charge items that are indicated.  During the overnight hours there's a $4.95 fee for all orders (if extra fee items are ordered the $4.95 is added to the cost).

On 1/26/2020 at 9:44 AM, 4774Papa said: Yes, and compared to NCL, X is still ahead of the game.  NCL only offers free Continental 

unless in haven of course 🙂 then you can get anything for bfast

Other than breakfast a couple of times, and a pot of coffee once in a while (I'm the designated fetcher of coffee), we have never ordered lunch, dinner or snacks, so never focused on the fee 😮

can you order things off menu?  I love eggs benedict for breakfast, (I see crab cake benedict on the premium-I am talking about the everyday eggs benedict)...could I order that, or will they charge me?  Do they allow ordering off the MDR menu?

47 minutes ago, nyc2pdx said: can you order things off menu?  I love eggs benedict for breakfast, (I see crab cake benedict on the premium-I am talking about the everyday eggs benedict)...could I order that, or will they charge me?  Do they allow ordering off the MDR menu?

I think it depends on your cabin choice.

9 minutes ago, Oville said: I think it depends on your cabin choice.

Family Veranda  nothing special.

20 minutes ago, nyc2pdx said: Family Veranda  nothing special.

Probably best to get them hot in the Oceanview or MDR anyway.  Enjoy.

2 hours ago, nyc2pdx said: ........... Do they allow ordering off the MDR menu?

You can order room service lunch or dinner from the MDR menu, but it will be delivered to you only during certain times while they are serving that meal in the MDR. 

If you ask your stateroom attendant (or butler, if you have one) for a copy of the MDR menu for the meal you want in advance, you can just mark the items you want on it, which is easier than trying to write out a list from memory.

There is no charge, (except for any items that may be marked as extra charge on the menu), although it is customary to tip for meals that are delivered to your room.

After the "revolution" our sky suite no longer had an inside table, so we needed to bring in the table from the balcony to eat inside, or else eat out on the balcony.

On 1/31/2020 at 9:42 PM, nyc2pdx said: can you order things off menu?  I love eggs benedict for breakfast, (I see crab cake benedict on the premium-I am talking about the everyday eggs benedict)...could I order that, or will they charge me?  

They show prices on the menu for extra charge items.

You can  try writing in things you want that are not listed on the menu, and you may or may not get them.

For example, how you want your eggs cooked, or extra ketchup, or what flavor yogurt or type of bread you prefer, or asking them to leave something off that would normally be included.

When we want yogurt for breakfast, we  typically list a couple of yogurt flavor choices on our breakfast menu and almost always receive one or the other.

They will sometimes call you if they have questions about your order.

KristyMisty14

On 1/31/2020 at 9:43 PM, varoo said:   You can order room service lunch or dinner from the MDR menu, but it will be delivered to you only during certain times while they are serving that meal in the MDR.    If you ask your stateroom attendant (or butler, if you have one) for a copy of the MDR menu for the meal you want in advance, you can just mark the items you want on it, which is easier than trying to write out a list from memory.   There is no charge, (except for any items that may be marked as extra charge on the menu), although it is customary to tip for meals that are delivered to your room.   After the "revolution" our sky suite no longer had an inside table, so we needed to bring in the table from the balcony to eat inside, or else eat out on the balcony.    

Is this for any category of cabin, that you can order the food from MDR?

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