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Location Select Manila Miami Miramar

Work Style Select Hybrid Onsite Remote

Specialist, Crew and Travel Operations (Phillipines)

Job description.

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Crew & Travel Operations Specialist available.  Only candidates located in the Philippines to apply.   

Job Summary:

Ensure authorized travelers of Carnival Cruise Line, All Brands Group (shipboard and shoreside personnel), contractors and concierge have confirmed travel arrangements for air, hotel and ground arrangements.  Manually secure reservations when the automation tools are unable to handle the request. Strong knowledge handling last minute crew movement changes along with travel needs

Essential functions:

• Ensure reservations have been confirmed accurately, at the lowest possible cost.  Obtain the required approvals when flights, hotel or car/transportation cost is above the established guidelines.  Validate that all mandatory elements are in the reservation; correct discrepancies which may prevent travel information from being viewed online and/or via applicable systems. Obtain and communicate applicable VISA’s and letters required.  Review reports to ensure all travelers have active tickets and confirmation numbers for their entire travel itinerary. Apply detailed documentation to all bookings and reservations.
• Utilize superior customer service skills when answering telephone calls and emails; assist inquiries as needed in a professional, friendly, timely and effective manner.  Provide assistance with the booking tools and troubleshoot issues. Monitor department mailboxes and resolve or dispatch e-mails to the appropriate resources.  Ensures that all last minute movement changes along with travel logistics are 100% complete within zero to seven days of ships assignments 
• Monitor assigned queues by reviewing and processing reservations; complete all required actions within the established timelines. Notify all stakeholders of airline schedule changes, forced overnights or inferior schedules. 
• Ensure all tickets and ticket exchanges are accurately processed using the correct form of payment based on contractual agreements and guidelines. Apply administrative fees when required and place unused tickets in the applicable queue. Review reports to ensure all travelers have active tickets.
• Assist with flight interruptions caused by weather, mechanical delays or other travel disruptions. Provide complete re-accommodations when needed, minimizing the inconvenience to the traveler. Apply detailed documentation to all bookings and reservations.  Update the corresponding logs to reflect any additional expenses or savings
• Research and resolve issues as necessary.  Perform other job related functions as assigned and back-up other Travel Operations teams.  Liaise with internal departments and related travel vendors as needed.

Qualifications:

• High School Diploma or GED
• Minimum 2 years of experience as a travel agent or in an airline reservation center agent. Sabre preferable
• Detail-oriented with good analytical and organizational skills.  
• Superior written and verbal communication skills to handle sensitive issues in professional and courteous manner. 
• Ability to prioritize assignments, resolve issues independently and work effectively
• Basic-level proficiency in Microsoft Word, Excel and PowerPoint. 
• Experience with GDS, preferably Sabre, making international and domestic reservations, faring, ticketing and would geographical knowledge
• Must possess a valid passport.  Participate in on-call rotation.  Assist during irregular operations as needed

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Welcome To Princess Cruises Careers

We offer a variety of opportunities for highly motivated people who seek a challenging and rewarding career.

More than 1.7 million guests enjoy the Princess experience each year as they travel to 300 destinations around the world. Exceptional customer service is the cornerstone of our success thanks to our team members on land and at sea — the cruise industry’s best. We offer a variety of cruise ship jobs for highly motivated people who seek a challenging and rewarding career. Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifelong memories.

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Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. For those interested in joining our dedicated team and experiencing our commitment firsthand, explore available Princess Cruise jobs to discover our current opportunities. For more information about our values,  view our Culture Essentials .

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Set sail on an exciting career course! Princess Cruises is the employer of choice in the cruise industry. We offer exceptional facilities and extensive learning and recreational programs for our crew. Join our inclusive and welcoming team, and you’ll find a variety of cruise ship jobs that offer a truly adventurous career. We provide excellent incentives, unlimited growth and ports of call that will leave you awestruck.

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At Princess Cruises you’ll find a world of inspiring cruise-industry career opportunities all within our shoreside offices. We offer a rewarding work environment and are dedicated to our employees’ growth and wellbeing, including enriching travel opportunities. You’ll take pride in supporting shipboard colleagues — the cruise industry’s best!

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