360 travel claim form

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Process your claims as fast as possible

At Chubb Travel Protection our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled properly and efficiently, please take note of the details outlined for how to make a claim. For further questions on your Claims, please contact Chubb Claims at  800.579.9504  or  [email protected]

To obtain a copy of a claims form, click on one of the boxes below.

Travel Claims

Use this form if you have claims for Trip Cancellation, Trip Interruption, Trip Delay, Missed Connection, Baggage & Personal Effects, Baggage Delay, Accident & Sickness Medical Expense, Emergency Evacuation & Repatriation of Remains. Any claims referencing a medical condition will need an Attending Physician Statement submitted with the claim.

Accidental Death & Dismemberment

Use this form for loss of life, limb or eye sight due to an accident occurring during your trip.

Attending Physician’s Statement

Use this form whenever you are filing medical related claims.

This form can be used for all types of leisure travel claims. Use this form if you have multiple types of claims to submit or if you are unsure of which form to use.

Car Rental Collision Damage

Use this form when your rental vehicle is damaged during your trip.

What to do when faced with an event that is insured under our policy

• In respect of medical claims (including trip cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Protection.
• For Travel or Baggage delays, a document must be obtained from the airline or carrier's representative involved confirming the flight number, delay period and the reason for the delay.
• For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
• Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
• All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
• For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

• You need to submit your claim within 90 days of the event giving rise to your claim.
• Click here to download the  claim form .
• Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
• Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
• For prompt assessment of your claim submit your claim form and supporting documentation to  [email protected]  or by mail to: Administrative Concepts, Inc. PO Box 4000 Collegeville PA 19426
• Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
• Should you have any query in relation to your claim including a status update please contact our Claims at  800.579.9504  or  [email protected]

Required documents to submit in support of your claim

• Completed Claim Form
• Travel booking confirmation and itinerary

In addition to these the following supporting documents are also required based on the type of claim you are submitting:

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Travel Smarter with Chubb Travel Insurance

Want to learn more.

For questions regarding an existing policy, contact our Chubb Travel Protection Call Center:

844.825.2264 (Hours of operation:8AM - 8PM EST)

Contact our Emergency Response Center for medical emergencies or travel assistance

877.319.4397  (Inside the US) 240.330.1537  (Outside the US)

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This information is a brief description of the features of this insurance program. Coverage & pricing may vary by state. The provision of this webpage is for informational purposes only and is not an insurance contract. The Policy or Certificate of Insurance along with the travel insurance policy claim process is available at  https://ssp.chubbtravelinsurance.com/ctpus

Coverage is being marketed by Chubb Insurance Solutions Agency, Inc. located at 202 Halls Mill Road, Whitehouse Station, New Jersey 08889. View terms and conditions at  Disclosure . Insurance benefits are underwritten by ACE Property & Casualty Insurance Company or ACE American Insurance Company, located at 436 Walnut Street, Philadelphia, Pennsylvania 19106. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies headed by Chubb Ltd. (NYSE:CB). Insurance products and services are provided by a licensed producer, and not by the parent company itself.

360 Accident & Health  Claims

360 accident & health.

We know that great Claims experience is crucial for our Accident and Health Clients. Whether travelling around Australia or abroad, even the smallest injury or damage to belongings can become a huge inconvenience. We also know that the need to access quick financial or medical assistance whilst travelling is vital to your Client returning home safe and sound.

At 360 Accident and Health, we are focused on the personal around-the-clock service, with a dedicated Claims specialist assigned to assist you through the claim. We have partnered with Corporate Services Network Pty Ltd (CSN) to play that vital role in proactively responding to our Client’s Accident & Health claims and guiding them through what can be a difficult and distressing time, not just for the traveller, but their family as well.

To lodge a Claim or make an inquiry, please contact:

Corporate Services Network Pty Ltd Phone: +61 2 8256 1770 Fax: +61 2 8256 1775 Email:  [email protected]

Around-the-clock claims assistance anywhere in the world, so our clients can get home safe and sound.

Claims Documents

360 Personal Accident & Sickness Claim Form

360 travel insurance claim form, 360 expatriate & inpatriate medical claim form, contact 360 accident & health claims.

How would you like to be contacted? Phone Email

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360 Claims Team

P. 1800 845 092 E. [email protected]

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How to Claim for Your Travel Insurance & Takaful

A step by step guide, make a claim in minutes..

The preferred fast and easy way for getting your travel claims.

Enquire the status of your submitted travel claim

For selected travel claims.

Travel Outpatient Medical Claim: Documents Needed

• Doctor’s Report/Medical Assessment
• Medical Bill and Receipt

Baggage and Personal Effect/Personal Money & Travel Documents Claim: Documents Needed

• Police Report / report issued by the relevant Authority (mandatory)
• Original/Copy Bill of Purchase & Receipt of damaged luggage/personal effects (mandatory)
• Currency Exchange Slips (mandatory)
• Damage Report / Property Irregularity Report issued by airline company
• Photographs depicting the damaged baggage/personal effects

Baggage Delay Claim: Documents Needed

• Written confirmation from the Airlines or agents (mandatory)
• Acknowledgement on the received baggage

Flight Delay Claim: Documents Needed

• Written confirmation from the Airlines or agents on the period of delay (mandatory)
• Original travel itinerary
• New/updated travel itinerary
• Copy of the boarding pass

Trip Cancellation / Curtailment Claim: Documents Needed

• Medical Certificate / Cancellation Invoice (mandatory)
• Copy of Death Certificate
• Certified Medical Report / Letter from Medical Practitioner 
• Weather Report / Notice from airline company on cancellation of the trip due to adverse weather
• Confirmation on refund of flight ticket issued by airline company, hotel and any other pre-booked ticket/journey (Trip Cancellation)
• Original/Copy of Receipt for purchase of new flight ticket and/or other transportation means back to Malaysia (Trip Curtailment)

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June 1, 2020

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How to File a Claim

To get reimbursed for losses covered by your travel insurance plan, you’ll need to file a claim. Allianz Global Assistance makes it simple. You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

Transcript:

The Allianz Global Assistance online claims portal makes it easy to quickly and securely file a claim.

In this video, we'll walk you through our simple, 4-step process:

• First, we'll help you identify your Claim Type.
• Next, we'll gather some of your Claim Details.
• Then you can Submit Documents to support your claim details.
• Lastly, tell us your preferred Payment Type for any approved claims.

Begin the claims submission process by selecting your plan type from the drop-down menu, then enter your email address OR your policy number. Next, enter either your departure date or the date you purchased your policy.

Before you click "Submit," take a look at the Claim Documentation Checklist . This will tell you which documents you'll need to submit to support your claim.

Review your contact information.

Did the incident occur during or before your planned event?

Under "Type of Claim," select the situation that best describes your claim. For more details, click the Question Mark icon next to each claim type.

Under "Reason for Claim," select the reason that best fits your claim and then select the date that the incident occurred.

Next, we ask you to briefly describe what happened.

If the reason for your claim is medical in nature, we'll ask you to provide a few more details. Please note that sometimes, additional information is required for medical claims. If we need more information, we'll let you know.

Under "Claimed Expenses," we'll add up all the covered, pre-paid expenses you lost.

Then, submit documents to support your claim. If you don't have everything you need, you can submit your claim and add the documents later. Once we receive your supporting documents, we'll be able to review your claim.

Before submitting your claim, choose how you'd like to receive payment: by check, on your debit card, or by direct deposit. Selecting direct deposit is the fastest way for us to deliver your payment. Once your claim is processed and approved for reimbursement, we'll send payment by your selected method.

You've successfully submitted your claim! You can check your claim status anytime online or on our TravelSmart app.

Thank you for choosing Allianz Global Assistance. If you have any questions, please contact our award-winning Customer Care Team at 1-866-884-3556 .

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Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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