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How do I contact a passenger directly on Carnival Cruise Line?

Carnival does not offer a Shore to Ship calling service.

In the event of a true emergency, loved ones may contact Carnival’s call center at 1-800-764-7419 on a 24/7 basis. Carnival Cruise Line’s team will take down the caller’s name and contact information and pass it on to our Guest Services team onboard.

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News Release

Carnival cruise line launches new ‘learn and earn’ travel advisor training program.

Built within expanding Loyalty Rocks, faster graduation, bonus reward points and cruise contest highlight new easy-to-use education program

MIAMI (April 30, 2019) — To better support travel advisors in growing their Choose Fun expertise, Carnival Cruise Line is launching a new "Loyalty Rocks: Learn and Earn" training program. Custom-built as part of Carnival's Loyalty Rocks program, Learn and Earn is designed to recognize and reward advisors for investing in their professional development.

The easy-to-use training content is video-based and puts travel advisors on an 80-percent faster path to graduation. Featuring Gold, Platinum and Diamond levels, agents can better support their clients while earning rewards and perks for themselves. Enhancements include bonus Loyalty Rocks reward points, no booking requirement for graduation and monthly seven-day Caribbean cruise awards for graduates.

"We understand the importance of quality training in helping our advisors to be successful in selling Carnival, so we set out to design a new training program that is focused, quick and relevant," said Adolfo Perez, Carnival's senior vice president of sales and trade marketing. "When building out Learn and Earn we spoke with travel advisors and took their advice to heart, and we're excited for agents to see the enhancements and perks to this program that we believe will deliver significant value."

Travel advisors now use their GoCCL.com ID and password, eliminating an additional password to access Carnival training. The program is mobile-friendly, making it easy to complete on the go. Additionally, Carnival removed the four-booking requirement for graduation, so advisors can complete the program faster.

Earning Loyalty Rocks rewards points is easier than ever with Learn and Earn. Travel advisors who complete all of the courses receive 100 reward points for their time and educational investment. Each graduate also receives a certificate signed by Perez and a Carnival Diamond Graduate logo for use on marketing materials.

Each month, Carnival will award five seven-day Caribbean cruises for graduates who submit a brief summary about how their Learn and Earn experience helped them develop their business. Entries will be judged by Carnival's Sales Leadership Team, and the top five entries will win a balcony stateroom onboard the ship and on the departure date of their choice.

Learn and Earn replaces Carnival Passport. Advisors who participated in Carnival Passport will be given credit for prior training completed, including automatic placement in more advanced levels of Learn and Earn. For the 600 travel advisors in the final level of Carnival Passport nearing graduation, Carnival is offering a complimentary cruise opportunity (with validation of four new bookings made) as a thank you and appreciation for the significant time spent in Carnival Passport.

For additional information about Carnival Cruise Line call 1-800-327-9501 (individual) or 1-800-327-5782 (groups) or visit the line's travel advisor Internet portal, GoCCL.com . Carnival can also be found on Facebook , Instagram , Twitter and YouTube .

Journalists also can visit Carnival's media site, Carnival-news.com or follow the line's PR department on Twitter at twitter.com/CarnivalPR .

About Carnival Cruise Line

Carnival Cruise Line, part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is "The World's Most Popular Cruise Line®" with 26 ships operating three- to 24-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Cuba, Europe, Australia, New Zealand, the Pacific Islands and Southeast Asia.  The line currently has three new ships scheduled for delivery – Carnival Panorama set to debut in 2019, Mardi Gras in 2020 and an as-yet-unnamed ship in 2022.

MEDIA CONTACT

Joyce Oliva

[email protected]

+1 305-406 5464

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AIDA Cruises is the market leader in the German-speaking cruise market. Home of the smile, AIDA Cruises is the epitome of a premium-quality, relaxing cruise and operates one of the world’s most state-of-the-art fleets. Visit: www.aida.de

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Carnival Cruise Line, also known as America’s Cruise Line, is a leader in contemporary cruising and operates a fleet of ships designed to provide fun and memorable vacation experiences at a great value. Visit: www.carnival.com

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Costa Cruises delivers Italy’s finest at sea, bringing modern Italian lifestyle to its ships to provide guests with a true European experience that embodies a unique passion for life through warm hospitality, entertainment and gastronomy. Visit: www.costacruise.com

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Cunard is the epitome of British refinement for travelers who relish the line’s impeccable White Star Service, gourmet dining, world-class entertainment, and the legacy of historic voyages and transatlantic travel. Visit: www.cunard.com

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Holland America Line's premium fleet of spacious, elegant mid-sized ships feature sophisticated five-star dining, extensive entertainment and activities, innovative culinary enrichment programs and compelling worldwide itineraries. Visit: www.hollandamerica.com

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P&O Cruises (UK) is Britain’s favorite cruise line with a fleet of ships combining genuine service and a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time. Visit: www.pocruises.co.uk

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P&O Cruises (Australia) provides a quintessential holiday experience for Australians and New Zealanders, taking them to some of the world's most idyllic and hard-to-reach places across Asia and the South Pacific. Visit: www.pocruises.co.au

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Princess is the world’s leading international cruise line and tour company operating a fleet of modern cruise ships, renowned for the innovative design and wide array of choices in dining, entertainment and amenities. Visit: www.princess.com

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Seabourn provides ultraluxury cruising vacations in a unique, small-ship style that focuses on genuine, intuitive service, all-suite accommodations, superb cuisine and unique experiences in destinations worldwide. Visit: www.seabourn.com

Guests With Disabilities

Facilities and services for guests with disabilities.

At Carnival, we're dedicated to offering a fun and memorable cruise experience to all our guests. Our team of trained crew members provides attentive service and our ships have a variety of accessible features to ensure our guests with disabilities have a relaxing and enjoyable cruise. We are working on additional modifications to our ships and services to further enhance the guest experience. Look for updates to this page periodically for more details.

While we provide attentive service, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

General Access

We've made substantial modifications to our ships, to help make them easier to navigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controls within reach of guests who use wheelchairs and audible signals for guests who are blind or have limited vision.

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all our guests. Pool lifts are available on Carnival Celebration, Carnival Firenze, Carnival Freedom, Carnival Horizon, Carnival Jubilee, Carnival Panorama, Carnival Paradise, Carnival Pride, Carnival Radiance, Carnival Sunrise, Carnival Venezia, Carnival Vista, and Mardi Gras, all of which have a 300 pound weight limit.

For each ship, diagrams of accessible routes, accessible staterooms*, and accessible public restrooms are available below. Use our accessible PDF deck plans to locate accessible rooms, while the interactive deck plans allow you to easily get more details about a particular room, including dimensions, when you search by room number.

* Carnival Celebration, Carnival Jubilee, Mardi Gras – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025, or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

ACCESSIBLE STATEROOMS

Our ships have specially designed staterooms for guests using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire , or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

We have four classifications of staterooms:

Fully Accessible Cabins (FAC) : These staterooms are designed for use by guests with highly limited mobility or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins – Single Side Approach (FAC-SSA) : These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC–SSA are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.

Ambulatory Accessible Cabins (AAC) † : These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, AAC are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance. Please keep in mind this type of stateroom has a step going into the bathroom and balcony (if applicable).

Standard Cabins † : These staterooms have an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable). If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

As with all Carnival reservations, staterooms within each category are assigned on a first-come, first-served basis. Therefore, it is advisable to reserve the appropriate stateroom in advance. If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

† Carnival Celebration ® , Carnival Jubilee ™ , Mardi Gras ® – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

Due to safety considerations, mobility devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom † , mobility devices must be able to fit through its 22" (55.9 cm) wide entry doorway, and must fold and collapse so when stored, allows for safe exit from the stateroom. Guests who bring scooters that are larger than 21" (53.34 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”, 81.3 cm), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Guests bringing a Segway must store it in their stateroom for use at ports of call only.

RENTAL SERVICES

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AIRPORT TRANSFERS

North America Departures: For transportation from the airport to the cruise port, a hydraulic lift transfer is available for guests with mobility limitations. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800-072-670 ext. 70025 if calling from Australia.

  • Barcelona: +34 606-289-559
  • Lisbon (Portugal): +351 917 630 855
  • London (Dover): +44 798-988-1258
  • Rome (Civitavecchia): +39 064-202-0498

WHEELCHAIR ASSISTANCE

Each terminal has a limited supply of wheelchairs used to transport guests on and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet will be provided the last evening of your cruise.

Please note, all wheelchairs have a maximum guest weight limit of 325 pounds. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit and we reserve the right to deny assistance if the weight presents operational or safety concerns.

GOING ASHORE

Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Guests wishing to disembark the vessel on their mobility device must be able to safely navigate the angle of the gangway while the ship is docked in port.

At certain ports of call, water shuttles are required to transport guests between the ship and shore. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

In the event you are unable to go ashore, our shipboard team will have activities and entertainment for you to enjoy.

Ports Requiring Water Shuttles

* Limited availability of accessible water shuttles

** No accessible water shuttles available

*** Water shuttles sometimes required; varies by sailing. Based on local availability, accessible water shuttles may not be available.

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744 ext.70025 or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day.

A safety briefing video with open captions is televised in all staterooms throughout the cruise. Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in-stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board. Other important information can be found in the Fun Times (our daily newsletter).

Assistive listening headsets are available to amplify the sounds of live, onboard performances in our main show room. You may request them at Guest Services once on board.

Deaf or hard of hearing guests who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.

Please inform the Guest Access Department at the time of booking, or at your earliest possible convenience, if you need a sign language interpreter. A form will be sent to you, which must be completed and returned to us for the request to be processed. We will always make reasonable efforts to obtain a sign language interpreter at the time of the request. Since interpreters are subject to availability, a 60-day notice is strongly encouraged whenever possible. We are unable to take requests for a specific interpreter.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext.70025 or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

Braille signage, indicating stateroom numbers and public room names, is available on board our ships. The only Braille format document available, absent advance request, is our in-cabin 'Good to Know' Information Sheet.

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information. We ask that you request large-print items prior to sailing, so we can have them ready for you upon arrival. Please send your request to [email protected] or you may call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. We also provide an audible format of our Carnival Fun Times. Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing.

Dining rooms menus can be provided in an electronic PDF file, readable via screen-reading software. Our dining team will also be happy to review the menu with you in detail. You can also access information directly on your phone via the Carnival HubApp.

Specific computers in the internet café are equipped with screen-reader software.

If you need assistance with the safety briefing or require an orientation of the ship’s layout, please contact Guest Services once on board. While we provide attentive service, we do not provide sighted guide services throughout your cruise.

Service dogs are welcome on board. For specific details and requirements, please click on the Service Dogs tab.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

Carnival works with parents or guardians to include children within the designated age ranges in the available youth programs. Each child's needs are assessed, on a case-by-case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience. Youth Programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.

In order to participate in Carnival Youth Program activities, the parent/guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the Youth Staff in how to best serve the child while participating in the activities. Parents/guardians may choose to have their child move down one age group as an accommodation. No child who is 18 years or older can participate in Youth Programs. Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child.

Staff members are not to change diapers of children who are older than 5 years old and/or exceeding the diaper weight requirement due to the diaper changing table procedure and safety of child. Due to safety concerns, staff, and crew, cannot lift or carry guests.

Medical care consent is required to participate in youth programs. In the event your child requires regular medication while attending a Youth Programs activity, a parent/guardian must return to administer that medication. The Youth Staff will not administer any medication and/or needles to child participating in a Youth Programs activity, with the exception of epi-pens. Only epi-pens, self-using inhalers, self-administered diabetic testing equipment, self-administered insulin and glucose tablets are permitted in Youth Programs.

Supervised lunch with Youth Staff is scheduled for children ages 2-11, during port days only. Supervised dinner with Youth Staff is scheduled nightly (except embarkation night) for children ages 2-11. Since the Youth Staff is not able to provide one-on-one assistance, children will need to be able to feed themselves. In the event a child needs to be fed, the adult responsible for the child may remain with him/her during dinner or bring the child to activities following the dinner service. Special diets cannot be accommodated for meals served in Youth Programs. Kid’s menus are subject to change based on availability.

Carnival is the first cruise line to be certified “sensory inclusive” by KultureCity ® , a leading nonprofit for individuals with sensory and invisible disabilities (such as Autism, ADHD, Down Syndrome, PTSD, etc.). If a child with a sensory or cognitive need is cruising, you can meet with Guest Services to discuss any special accommodations. Youth Staff have different resources on hand to help soothe, calm and entertain children participating in our Youth Programs, such as weighted vests, conversation cards, sensory games and other aids.

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“WE DEDICATE THIS TO ABSOLUTELY EVERYONE.”

KULTURECITY AWARDED CARNIVAL

THE 2022 HUMAN HIGHLIGHT AWARD

FIND OUT MORE

Carnival is the first cruise line to be certified "sensory inclusive" by KultureCity , a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.

All of Carnival’s guest-facing crew have been trained to understand and help guests with sensory/cognitive needs. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise-canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest.

These measures have been proven to be helpful to guests in a variety of venues including stadiums, arenas, amusement parks, and now Carnival ships!

Informational videos designed to create greater awareness among all guests, and featuring actor Christopher Gorham, a member of the KultureCity board of directors, are playing in our in-stateroom televisions.

If a guest with a sensory or cognitive need is cruising, the family should meet with Guest Services once they are on board to discuss any special accommodations, including a private safety briefing.

Youth staff has different resources on-hand to help soothe, calm and entertain children participating in our youth programs: such as weighted vests, conversation cards, sensory games, and other aids.

Carnival Cruise Line and KultureCity share a heartfelt commitment to acceptance and inclusivity. Working together, all guests can be the truest versions of themselves onboard a Carnival cruise ship.

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MEDICAL CARE

In the event a guest requires medical attention while on board, our ships have medical facilities and staff to assist 24 hours a day, 7 days a week.  In case of a serious medical emergency, where more comprehensive facilities are required, guests are referred to shoreside medical facilities. Our Medical Center cannot supply or refill prescriptions.

We strongly encourage guests to carry a copy of their medical records (e.g., a list of medical conditions, allergies, names, and medication dosages as well as the name and contact information of their physician).

For guests who are traveling with injectable medication and need a Sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff. Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages. Mini-bars are not to be used to store medications that have specific temperature requirements. Portable medi-coolers are available in limited quantities, and on a first-come, first-served basis with a refundable rental deposit required. If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only) or you may bring your own personal-size cooler for this purpose. Ships equipped with mini-bars are:

There are significant risks associated with undergoing dialysis during a cruise. Guests should be aware that our ships do not have kidney specialists or dialysis equipment and supplies available on board and our medical staff are not trained to perform dialysis.

We highly recommend that guests have been stable on their home dialysis treatments for a period of at least 12 months prior to sailing.

Considerations prior to cruising

Guests requiring peritoneal or hemodialysis, travel on our ships at their own risk. Guests traveling while on dialysis should consult with their nephrologist and provide them a copy of our risk acknowledgement letter prior to making any travel arrangements.

The ship does not carry a nephrologist onboard and timely availability of this specialty may be severely limited during the port visits. Any necessary medical care required by a specialist nephrologist will not be available while the ship is at sea.

Ships do not have back-up battery support for dialysis related equipment. In the event of a power outage on board, dialysis equipment requiring electricity may not be functional.

The risks to the guest who misses a scheduled dialysis treatment are very serious. The guest assumes additional risks when a ship is unable to make a scheduled port of call for operational reasons.

Among the many recognized risks dialysis patients may experience include pericarditis, cardiac tamponade, congestive heart failure, anemia, hemorrhage and death. Risks associated with peritoneal dialysis include infection, obstruction of the catheter, hemoperitoneum and metabolic complications. Recognized risks associated with hemodialysis include low blood pressure, bleeding, infection, clotting of the vascular access, and seizures.

Guests should be aware that charges apply for treatment in the ship’s medical center, which must be paid before disembarkation. An itemized bill will be provided which can be submitted to the guest’s travel or health insurance. Typically, standard trip travel interruption insurance does not cover medical costs.

We strongly suggest that guests contact their own health insurance to determine their benefits for medical providers outside of the United States, as well as available air-ambulance and repatriation benefits. Travelers are advised to purchase travel health insurance with defined out-of-country treatment and repatriation benefits, even if this coverage might be redundant.

Arrangements

Guests are expected to make all arrangements regarding dialysis, whether self-administered on board or at a shore side facility, and therefore take full responsibility for their arrangements, equipment and supplies.

For security reasons, the Guest Access Department must be advised of the type of supplies the guest is taking to the ship, the quantities of each, and the name of the medical/vendor supply company the guest will be using to transport supplies, no later than two weeks prior to sailing, in order for the ship’s security access systems to be updated. If a guest will be bringing their own supplies, it is important that they be hand-carried. Guests should not pack these supplies with their checked-in luggage.

The electrical outlets on all the ships are compatible with U.S. household standards: 110 volts/60 cycles, while our Australia-based ships offer one 230 volt/50 cycle powerpoint per cabin. If there are specific requirements for machinery (such as water intake), these must be communicated to the Guest Access Department as soon as possible. Medical waste receptacles can be provided for disposal of bio-hazardous waste.

Prior to the ship sailing, the guest must verify that all supplies and equipment are on board the ship and any equipment is fully functional in the stateroom. Failure to do so will prevent the guest from sailing. In the case of certain medical complications that cannot be treated onboard, you may be required to be disembarked to a medical facility ashore. The patient will be responsible for all medical expenses both on board and ashore.

If, after considering this information, a guest plans to sail with us while undergoing dialysis, they must send a fit to sail clearance letter from their nephrologist and a signed risk acknowledgement letter by e-mail to [email protected] . Failure to submit this form, along with the fit to sail letter from their nephrologist, 5 weeks prior to sailing will result in full cancellation with penalties.

The Medical Center is equipped with oxygen for emergency use ONLY. If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.

If you choose to bring your own personal supply of oxygen, you must hand carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.

* Guests who use oxygen or depend on hemodialysis are welcome to cruise if sailing on itineraries of 15 nights or less.

Carnival can provide our guests with meals suited to the following special dietary needs: vegetarian, low-cholesterol, low-fat, low-carbohydrate, low-sugar, and gluten-free. Our chefs will make every effort to fulfill your requests, and will gladly prepare freshly-made options that meet your dietary needs. Once on board, we ask you speak with the headwaiter or dining room host in advance, so they can assist in planning your daily meals in the dining room. This will allow us the necessary time to prepare foods, as requested, in a timely manner.

Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free alcoholic beverages are available for your enjoyment on our U.S.-based ships.

We also provide prepackaged kosher meals as long as two weeks’ notice is provided in advance of your cruise.

Guests who require a different dining time than they chose when booking can change once on board the ship. Guests will be accommodated on a first-come, first-served basis.

Food Allergies

Our ships* are equipped with Menu Mate™ food ingredient program fleetwide to accommodate guests with food allergies. Easily operated on touch-screen tablets at food venues, the Menu Mate food ingredient program is powered by award-winning CertiStar software to mitigate the risks of allergic reactions. The new program is the first of its kind among major cruise lines. Our staff will ask guests about food allergies and enter any restrictions into the program. The software will then sort through all available options and display which items are allergen-free, which options can be modified to exclude the specified allergen and which selections should be avoided. If preferred, guests can also use the Menu Mate designated tablet themselves to enter in their own allergy/dietary information and then order from the options curated to meet their needs. Guests will also be able to find a Menu Mate tablet on display near the Lido buffet stations as well.

* Currently not available on Carnival Venezia™

Other Dietary Needs

Although we do not have dietitians on board, we can offer assistance with simple requests such as the method of preparation of menu items. Diet requirements need to be arranged with the head waiter on the first night of the cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.

If you need general information about accessibility before you cruise, or have an ADA complaint, please call our Guest Access team at 1-800-438-6744 ext. 70025 , or 1800 072 670 ext. 70025 if calling from Australia. You can also email us at [email protected] . All post-cruise ADA concerns will be responded to within 30 days. Carnival's designated ADA Responsibility Officer is Clarisa Stollenwerck, Vice President, Guest Operations.

The only dogs Carnival permits aboard our ships are working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Working service dogs are not pets.

Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships.

If you are traveling with a working service dog that meets the requirements described above, please review the following policies and procedures:

carnival cruise line 1 800

  • Carnival is not responsible for limitations imposed on working service dogs by entities or shore excursion providers in foreign ports of call.
  • Note that many of the ports you may visit will only accept annual rabies vaccinations and do not recognize three-year rabies vaccination.
  • Mexican ports require service dogs to have received an ecto-parasite and endo-parasite treatment no more than 15 days prior to arrival to port and this information should be included in the dog’s health certificate. If you have any questions, please consult with your veterinarian.
  • If your itinerary includes a visit to Grand Turk, Turks and Caicos Islands requires service dogs to travel with the necessary documentation (including an import license) regardless of whether or not the service dog will disembark in Grand Turk. Grand Turk also has breed restrictions as per their Dogs Control Ordinance 2014. No import license shall be issued for the restricted breeds. Any restricted breed service dog, or any service dog without all the proper documentation, will not be able to board the ship at embarkation.
  • You must hand-carry (not packed in your baggage) all required documents, along with your working service dog’s current vaccination records. You will be asked to submit these records once aboard.

So that we may provide you with the additional information you will need in order to sail with your working service dog, please email our Guest Access Department at [email protected] , or call 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

Facilities, services and accessibility across ports of call vary significantly and accessibility may not be available for shore excursions or in certain ports of call due to limited infrastructure and other factors. We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether. Facilities, services and transportation equipment outside the United States may not be required to be ADA compliant. Carnival is not responsible for accessibility in foreign ports of call or for restrictions imposed by shore excursion providers that are not owned by Carnival. Additionally, numerous factors including weather, tidal conditions, and other safety concerns can impact the ability for an accessible tour to be safely operated. In the event an accessible tour is deemed unsafe to operate in full or for an individual guest, a full refund for the tour will be extended.  

Detailed information is provided in the shore excursions section of carnival.com and carnival.com .au indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival has a wide variety of onboard activities during every port stop, should guests decide not to disembark.

ACTIVITY LEVEL FOR SHORE EXCURSIONS

Guests can select the shore excursions best suited to their abilities, and we have added descriptions that provide a general idea of the level of activity to expect on each tour:

  • Easy – May include relaxing or walking short distances over relatively level terrain. Comfortable shoes may be recommended.
  • Moderate – May involve varying amounts of activity (long walks, rough terrain, basic water play). May not be recommended for guests with physical limitations. Comfortable, sturdy shoes are recommended.
  • Difficult – Involves physical exertion for an extended period of time; can involve swimming and/or rough, uneven or steep terrain.
  • Extreme – Involves intense physical exertion for an extended period of time.

We strongly recommend accessible shore excursions be pre-arranged prior to your cruise. However, if you need assistance once on board, please visit our Shore Excursions Desk and specify your accommodations needed. Accessible tours are available in certain destinations only, and our shore excursion staff can provide you with suggestions. Motor coaches and other forms of transportation may require you to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Where available, we require a minimum of 24-hour notice for accessible transportation to be arranged. Vehicles, ramps and lifts may vary depending upon the port and availability. For safety reasons, staff is not able to lift guests into or out of vehicles. Specific dietary requirements cannot be guaranteed on shore excursions.

Shore excursion providers operating within the U.S. and its territories are responsible for providing effective communication. Tours operating in foreign ports may not provide auxiliary aids and services, depending on local law and availability. In non-U.S. ports where guided narrated tours are available but the operator does not provide an interpreter, and the interpreter provided by Carnival Cruise Line elects to participate in the excursion, we will make every attempt to secure a complimentary tour ticket for the interpreter. However, if we are unable to do so, you may purchase the tour for the interpreter or forgo interpreter’s services. Please notify us in advance so we can coordinate the necessary accommodation.

Carnival is not responsible for limitations imposed on working service dogs by independent entities or shore excursion providers in foreign ports of call.

If you have additional questions specifically regarding an accessible tour that is offered, you may email our shore excursion team at [email protected] .

Hello everyone! You're welcome here.

We are proud to welcome guests with disabilities aboard our ships and have worked hard to make sure carnival.com works well for visitors of all levels of ability. This means that however you access the Internet (whether using assistive technologies like screen readers, screen magnifiers or keyboard navigation, etc.), you can expect our website to give you the best experience possible, following best practices and stringent WCAG 2.0 AA standards as required by the Americans with Disabilities Act.

Contact us if you have any questions or concerns.

If you have any issues accessing carnival.com using assistive technologies, we'd like to hear about it! You can contact us via email at [email protected] . When writing to us about your issue, please include pertinent information that will help us replicate the issue, including the device, web browser, and accessibility software you're using, plus the specific address (URL) of page(s) on carnival.com that aren't working as expected for you.

Do you have accessible routes on your ships?

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all of our guests.

For each ship, diagrams of accessible routes, accessible staterooms, and accessible public restrooms are available.

Please see our Accessibility Aboard section for more details and deck plans.

Do you have accessible staterooms on your ships?

We have three classifications of accessible staterooms. In order to determine which type of accessible stateroom meets your needs, please review the features of each type listed below.

Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins – Single Side Approach are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.

Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive device. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features, like grab bars, to assist with balance. This type of stateroom has a step in the bathroom and balcony (if applicable).

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at [email protected] .

How do I know if I'm reserving the correct type of accessible cabin (FAC, FAC-SSA, or AAC)?

Selecting the best type of accessible cabin is based on the guest's level of mobility.

Guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device would benefit from the features of either a Fully Accessible Cabin (FAC) or a Fully Accessible Cabin – Single Side Approach (FAC-SSA) .

Guests with mobility limitations who do not require the regular use of a wheelchair, scooter, or other similar assistive device would benefit from the features of an Ambulatory Accessible Cabin , which include grab bars. This type of stateroom has a step into the bathroom and balcony (if applicable).

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at [email protected] .

How can I be sure to receive an accessible stateroom?

As with all Carnival reservations, staterooms are based on availability within each category and are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible stateroom in advance. Please review all the information that is sent to you to ensure the stateroom you selected meets your needs.

What assistance do you provide guests with mobility limitations getting on and off the ship?

Wheelchair assistance is available at home ports for getting on and off the ship.

Do you rent wheelchairs or scooters for use on board?

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a US port.

Wheelchairs on board are for emergency use only and are limited in size and quantity.

Do you provide accessible transfers from the airport to the cruise port?

For guests with mobility limitations who wish to purchase our transfer services to and from the airport, a hydraulic lift transfer service is available and needs to be requested no later than 14 days prior to sailing.

Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift.

After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

What are the requirements for bringing a personal mobility device on board?

Due to safety considerations, devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom, devices must be able to fit in its 22" (55.9 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom.

Guests, who bring scooters that are larger than 21"  (53.3 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 82.3 cm), or rent a smaller scooter appropriately suited for their stateroom.

Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Guests wishing to disembark the vessel on their device must also be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event, and the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Where can I store my personal mobility device?

Due to safety considerations, devices can only be stored inside their stateroom. Devices cannot be stored in corridors or public areas.

In order to purchase a standard stateroom, devices must be able to fit in its 22" (5.3 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom. Guests who bring scooters that are larger than 21" wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 81.3 cm) or rent a smaller scooter appropriately suited for their stateroom.

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area.

What if my personal mobility device does not fit thru my stateroom door?

What are the requirements for guests traveling alone with disabilities.

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

Do you provide wheelchair push assistance onboard?

Personal wheelchair push assistance service is not provided while on board or in ports of call.

Are personal mobility devices allowed to go ashore in ports of call?

Guests wishing to disembark the vessel on their device must be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.

Are the ports of call accessible for those with mobility limitations?

Facilities across ports of call vary significantly and accessibility may not be available in certain ports of call due to limited infrastructure and other factors. Facilities, services and transportation equipment in non-U.S. ports may not be required to be ADA compliant. In the event you are unable to disembark, Carnival has a wide variety of onboard activities during every port stop should guests decide not to disembark.

Are accessible shore excursions available?

We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether.

Detailed information is provided in the shore excursions section of carnival.com, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible.

Are service dogs allowed on board?

Carnival is happy to welcome working service dogs on board. Service dogs are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service dogs are not pets.

Please see our Service Animal section for more details about our service animal policies.

What are the requirements for traveling with a working service dog?

What type of relief area will my service dog have on board.

A relief area in a non-guest traffic area of the ship using Second Nature Dog Litter will be set up on board by our team.

Should you prefer another material, we ask that you bring it along and provide the Guest Access Department with this information, pre-cruise.

What happens if my service dog is not allowed to disembark at a port of call?

Are emotional support dogs allowed on board.

Emotional support dogs, which are not recognized by the US Department of Justice, are not permitted on Carnival ships. Pets, or service dogs in training, are also not allowed aboard. We do, however, welcome working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks.

Do you provide Braille formatted material on board?

Do you provide large print formatted material on board.

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information.

We ask that you request large print items prior to sailing so we can have them ready for you upon arrival. Please send your request to [email protected] or you may call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing.

Dining rooms menus can be provided in an electronic PDF file readable via screen reading software. Our dining team will also be happy to review the menu with you in detail.

You can also access information directly on your phone via the Carnival HubApp.

Do you provide alert systems for guests who are deaf or hard of hearing?

Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day. Please notify us in advance should you need an alert system for your stateroom.

Do you have closed captions?

A safety briefing video with open captions is televised in all staterooms throughout the cruise.

Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in- stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board.

Do you offer assisted audio devices in the Main Lounge?

Do you offer sign language interpreter services.

Guests who are deaf or hard of hearing, who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.

Do you accommodate food allergies?

We ask that you please inform the Maître d' directly as well as your dining team of any food allergies and special preparation you may require to accommodate your allergy. Please discuss this the first evening of your cruise.

Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.

Can I bring my own pre-packaged food or drinks in order to accommodate a food allergy or specific dietary need?

Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened. Homemade items or pre-cooked foods are not allowed. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items.

Due to medical needs, guests may bring pre-packaged, frozen meals and certain beverages (Ensure, etc.). However, we need to know in advance to coordinate boarding of the pre-approved items. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.

Please contact our Guest Access department so we can discuss your plans in advance. The Guest Access team can be reached by phone at 1-800-438-6744, ext. 70025, 1800 072 670 ext. 70025 if calling from Australia or via email at [email protected] .

Can I bring a blender to make my own food to accommodate a food allergy or specific dietary need?

Please contact our Guest Access team in advance of your cruise to discuss an accommodation. We do not allow professional industrial grade blenders due to the high voltage. However, we can permit (with approval) items such as a NutriBullet and Magic Bullet. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.

Do you offer gluten-free food and drink options?

Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free beer, Estrella Daura, is also available for your enjoyment onboard our US based ships.

Can children with disabilities participate in youth program activities?

Carnival works with parents or guardians to include all children within the designated age ranges in the available youth programs.

Each child's needs are assessed, on a case-by-case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience.

In order to participate in Carnival youth program activities, the parent or guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the youth staff in how to best serve the child while participating in the activities. Parents may choose to have their child move down one age group as an accommodation to a disability. No child who is 18 years can participate in youth programs.

Youth programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.

Does Carnival provide one-on-one attention for children with disabilities?

Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child. Due to safety concerns, staff and crew cannot lift or carry guests. Parents of children who are unable to feed themselves should remain with the child during meal times. Special diets cannot be accommodated for meals served in Carnival youth programs. Kids' menus are subject to change based on availability.

What do you offer for individuals with sensory and invisible disabilities?

All of Carnival's guest-facing crew have been trained to understand and help guests with sensory/cognitive needs. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise- canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest.

Do you offer oxygen for purchase?

If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. The Medical Center is equipped with oxygen for emergency use ONLY.

Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.

If you choose to bring your own personal supply of oxygen, you must hand- carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.

Do you offer CPAP machine for rental?

You must bring your own equipment on board for personal use. Please hand- carry these items and do not place them in your checked luggage.

Do you offer distilled water?

Carnival carries distilled water which can be purchased either pre-cruise if you are sailing from a US port, or once on board. For pre-purchase, please contact our Fun Shops department at 1-800-522-7648 ext. 70039, Monday-Sunday from 9:00am-9:00pm ET. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand-carried along with your CPAP machine.

Do you offer extension cords?

It is recommended that you bring your own extension cord to accommodate your equipment comfortably.

There is one electrical outlet in each stateroom located in the area of the desk/vanity. The outlet is equipped with a 3-prong 110 volt (North America Grounded) and a 220 volt (Europe/German-Style). Our Australia-based sips offer one Australian powerpoint in each stateroom.

Do you offer sharps disposal containers?

For guests who are traveling with injectable medication and need a sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff.

Do you offer storage for medication?

A small, personal-sized cooler no larger than 12" x 12" x 12" (30.5 cm x 30.5 cm x 30.5 cm) for the purpose of housing medications is permitted as carry-on luggage.

Portable medi-coolers are available in limited quantities, and on a first come, first serve basis with a refundable rental deposit required. If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only).

Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages only. Mini-bars are not to be used to store medications that have specific temperature requirements.

Who can I contact for accessibility related concerns or questions?

We strongly suggest you communicate any needs to our team before you cruise so that we can do our best to meet any accommodations. If you need general information about accessibility, please call our Guest Access team at 1-800-438-6744 ext.70025, 1800 072 670 ext. 70025 if calling from Australia, or email us at [email protected] .

Once on board, you can request to speak to the Guest Services Manager.

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Cruzely.com | Everything Cruising

Should You Buy Carnival’s Vacation Protection?

Note: Cruzely.com nor the author is an insurance professional. Be sure to review any policy and ask your insurance company any questions you might have.

We are an affiliate of InsureMyTrip, linked below. We receive a small commission if you buy travel insurance through the links included in this article, at no cost to you.

What’s mentioned below is our interpretation based on reading the policy for Carnival’s Vacation Protection. There could be errors or misunderstandings. As well, plans and policies can change. If you have questions, refer to the Carnival website  or call the program administrator at 1-800-331-2796.

Carnival ship whale tail

When you book a cruise, you likely focus on the fun. You think about the warm sunshine, the free-flowing drinks, and the exotic ports of call. And while 99% of actual cruises are filled with exactly these sorts of highlights, that doesn’t mean every trip goes perfectly.

The honest truth is that unfortunate events can and do occur on cruises — and even before you reach the ship. Flights can get delayed, luggage can be lost, and illness can hit, just to name a few vacation-ruining experiences. To keep your trip worry-free, cruise lines highly recommend purchasing some sort of trip insurance to protect against any unexpected issues. In fact, many cruise lines even have their own plans that they sell to passengers during the booking process.

One such plan is Carnival’s “Cruise Vacation Protection.” This service is offered to every passenger during the booking process (it can be added later on, but it makes sense to buy as early as possible if you plan to purchase it). The protection covers many of the most common trip interruptions, which we detail below.

Of course, the big question is if you should purchase Carnival’s plan for your trip. We’ll help you answer that question here by giving you an overview of the plan and its benefits and comparing it to typical cruise insurance so you can decide which plan is right for you.

Overview of Carnival’s Cruise Vacation Protection

While all insurance policies have a number of caveats, the general terms of service are usually clear. Carnival’s plan offers three different areas that it covers in its package of benefits:

Cancellation Fee Waiver Program

  • Travel Insurance Program

24/7 Worldwide Travel Assistance

This section of the plan deals with refunding what you’ve paid for the cruise. When you purchase the plan, you are refunded 100% of the value (in cash) of the unused portion of your cruise, if you or your traveling companion experience any of the following, which causes you to cancel:

  • Sickness, injury or death to you or your traveling companion, or members of your immediate family. (It must be diagnosed or treated by a doctor.)
  • You are fired or laid off from you job after being there one continuous year or more. (Quitting doesn’t count.)
  • You are directly in a traffic accident on the way to your cruise departure that causes you to miss the ship.
  • Your home is made uninhabitable by a natural disaster.
  • You are called in to serve jury duty or a subpoena.
  • You are called to serve in active military duty to respond to a national disaster.
  • NOAA issues a Severe Weather Warning or Watch en route to or at the port within 48 hours of departure.
  • A flight, bus, train, or cruise is delayed due to weather, causing you to miss more than 50% of your cruise.

As you can see, these are pretty specific reasons to cancel your cruise. We can think of many reasons that could come up that could cause you to miss a cruise, but appear not be eligible for the 100% refund. For example:

  • The birth of a grandchild, niece or nephew.
  • Cancelling because of another obligation that comes up, such as work or a wedding.
  • Being late to the port and arriving after the ship has departed (not due to weather)
  • Your flight is delayed due to a computer malfunction.

It should also be noted that the coverage has a “pre-existing” condition clause when it comes to medical conditions. If you or your traveling companion have a condition that “first presents, worsens, becomes acute, or has symptoms causing a person to seek diagnosis, care or treatment or prompts a change in medication, during the 60 days before the Cancellation Fee Waiver Program is purchased” then you aren’t eligible for the 100% refund should this medical issue cause you to cancel your cruise.

Don’t think, however, that if you have to cancel for a reason that’s not listed above that you are simply out of luck. The Vacation Protection does offer an “Any Reason” clause that refunds up to 75% of your cruise cost as a Carnival credit .

Put simply, if you have to cancel for any reason — even if you simply don’t feel like going anymore — then you will receive 75% of what you’ve paid as a credit for another cruise.

One thing to keep in mind with all of this is that Carnival does have some refund policies already in place for all passengers. However, these can be restrictive.

For example, those traveling on a 7-day cruise, then you can cancel up to 75 days before departure and receive all of their money back. For shorter cruises (5 days or fewer), you can cancel up to 60 days before sailing.

Keep in mind that if you book one of the cruise line’s special fares such as the Early Saver or Super Saver, then charges might still apply. For instance,  if you purchase Carnival’s cheapest “Pack & Go” fares, the cancellation charge is 100% of your fare.

Here’s a complete breakdown of how much Carnival charges guests for a cancellation , depending on the specifics of each trip :

This offers some protection about changing your mind on buying a cruise as you can still can get something back in many cases, but its could still put you out a lot of money in certain situations.

Carnival Travel Insurance Program

Of course, there is the possibility of incurring more expenses than just missing the cruise itself. For that reason, Carnival’s Vacation Protection offers second batch of features that are akin to traditional travel insurance and cover things like airfare, medical expenses, and lost baggage.

Here is a schedule of what the policy pays for each area is covers:

As with the Cancellation Fee Waiver Program, there are restrictions that apply. For reimbursement of airfare, for example, either you or your travel partner must experience sickness, injury, death or other “covered events” defined as:

  • Being directly involved in a traffic accident while en route to departure.
  • Being hijacked, quarantined, have jury duty or being subpoenaed.
  • Having your home made uninhabitable by natural disaster.
  • Being active duty military and needing to provide relief for a national disaster.
  • Being fired or laid off after being at a job for at least a year.
  • A travel warning from the National Oceanic and Atmospheric Administration that travel should be avoided to your destination.
  • Delays due to weather that cause you to miss more than half your trip.

Medical Protection While it’s nice to know there is coverage for transportation and airfare, the big worry many have is paying for medical expenses in another country. Often health insurance doesn’t provide full coverage in foreign countries, so peace of mind with extra coverage is nice to have.

Carnival’s plan reimburses up to $10,000 for medical expenses, as long as the condition first occurs while on the cruise. So if you come down with a virus on the ship and have to be taken to a hospital, it is covered. If you have cancer that you are treating and have to go to the hospital on your trip, it wouldn’t be covered. Like most travel insurance, the plan only pays benefits after any other traditional insurance you might have.

Emergency Evacuation One of the scariest thoughts is what happens if something happened out in the middle of the ocean and you had to be evacuated off the ship? In that case, this plan will cover up to $30,000 in evacuation expenses. This also covers transportation if you are hurt on-shore and have to be taken via ambulance to a hospital.

One additional feature worth noting is that emergency evacuation also pays for some instances of airfare. This includes round-trip airfare for one person of your choosing to where you are hospitalized if you are traveling alone and in the hospital more than a week. As well, the plan pays for airfare for you to get back home. Baggage Loss The Vacation Protection pays up to $1,500 for lost, stolen, or damaged baggage from the time you leave your home to head to the port (including any air travel) until the time that you return to port and leave the ship.

If your bags are delayed, you can be reimbursed up to $500 for clothing or personal items you have to purchase in the meantime.

The final component of Carnival’s Vacation Protection is a 24/7 hotline that you can call for travel assistance, medical assistance, or emergency service. This service can help you with flight changes, transportation, weather updates, finding hospitals, emergency medical assistance, and legal help. Odds are that you won’t have to use these services, but they are nice should you need them.

Carnival Vacation Protection Prices

You can buy Vacation Protection when you book your ticket, and it’s the best time to do so if you plan to purchase the plan as it gives you the longest stretch of coverage.

Prices vary depending on the price of your cruise fare, but we found a range from between $49 per person for the least expensive cruises, up to $189 per person for pricier trips. In general, expect the cost to run about 10-15% of your cruise fare , before taxes, fees, gratuities or other expenses. It can sometimes be more or less that this estimate.

If you do decide to purchase the package, it does come with a 10-day review period. If for any reason you change your mind about coverage, then you can cancel within 10 days for a full refund , assuming you haven’t made a claim.

While Carnival’s plan is better than nothing, our opinion is that cruise passengers are better off with traditional travel insurance , which offers better benefits and coverage for about the same price.

For example, we looked up travel insurance from AIG Travel Guard. Getting a quote for two hypothetical people aged 65 years who spent $3,000 on their cruise, we were quoted $223 for their silver plan. That same trip would cost about $240 through Carnival’s plan.

While Carnival offers a 75% credit under their “any reason” cancellation policy, most traditional travel insurance doesn’t have this sort of benefit. However it is something that can be added on.

Apart from that, independent insurance can offer much better coverage . For example, it can cover pre-existing medical conditions and is more lenient on what constitutes a covered expense. It also typically has much higher payouts. It’s common to see $25,000 in emergency medical coverage instead of $10,000. You can also find many plans with $500,000 in emergency evacuation coverage compared to the $30,000 offered with Carnival’s plan.

For third-party travel insurance,  we suggest using a site like InsureMyTrip.com . This site can search several different insurers at once so you can compare multiple quotes, see how much your cruise insurance might cost, and everything that it covers. Get a free quote here .

Note that we are an affiliate of InsureMyTrip.com. Should you decide to get a free quote, we receive a small commission at no extra charge to you.

FAQs about Carnival’s Vacation Package

Cruise insurance can be tricky to figure out, that’s why we’ve decided to cover some of the most common questions here regarding Carnival’s policy here.

What happens if I get sick and can’t go on my cruise? This is exactly what the cruise insurance was made for. If you, your traveling partner, or immediate family gets sick (to the point of needing doctor’s assistance) and can’t make your cruise, then Carnival’s policy will reimburse you 100% of what you paid.

Am I covered if I am on an excursion and get hurt? Yes. Should you have an accident, you are reimbursed up to $10,000 in medical expenses. Keep in mind that your regular health insurance should be used first, before payment from the Carnival Vacation Protection plan.

Can I get my money back if I cancel a cruise without insurance? In some cases yes. If you decide to cancel a cruise well in advance, you may be eligible for a refund of what you’ve paid, even if you don’t have cruise insurance. See the schedule earlier in this article for what sort of refund you are eligible for.

Notice: We are not insurance professionals. What’s mentioned above is our interpretation based on reading the policy. There could be errors or misunderstandings . If you have specific questions, refer to the Carnival website  or call the program administrator at 1-800-331-2796.

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how soon must you purchase it to get the cancel for any reason option? Or is it always included

If you buy the Carnival coverage, the purchase is made when you book the cruise.

Hello, can I have Carnival Travel Insurance and also get another policy through another insurance company like Allianz or AIG to cover any additional costs?

Not sure, to be honest. I’d honestly prefer to have one plan because I imagine the two plans will make things more confusing on who covers what in the instance of a loss.

Will carnival insurance pay for dentures you lost on a cruise. I lost my bottom dentures on the cruise

Cheryl — That’s one that we have no idea. You’ll want to contact your insurance provider.

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Are these real or fake messages???

By layteacher , February 22, 2018 in Carnival Cruise Lines

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Cool Cruiser

So i have gotten several messages from Miami Florida saying they are Carnival and they are my personal travel planner. They say they have special savings for me??? One of them is named Manny? and one named Mary?

How on earth do you know if they are really from Carnival? I get crazy "you won a trip" calls on my phone all the time. I would love an upgrade to a balcony from an ocean view and sail in one week on the Fantasy.

thanks so much.

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firemanbobswife

firemanbobswife

Their phone number should be 1-800-819-3902 with an extension. If you don't trust them, get a referral from someone. I absolutely love my guy. Too bad I can't give you his info on here :(:( .

3,000+ Club

There is also another number I always seem to get called the next day after being on the Carnival site 305-599-2600

Yes if they call you it will be from a 305 area code. If you call them it should be on the 800 number.

teknoge3k

I think the typical email naming convention that Carnival uses is [email protected] . Is anyone elses PVP different than that?

I do think it's weird that you're getting calls from 2 different people. Once you get a PVP only that PVP should be calling you.

Lonely At The Top

I think the typical email naming convention that Carnival uses is [email protected] . Is anyone elses PVP different than that?   I do think it's weird that you're getting calls from 2 different people. Once you get a PVP only that PVP should be calling you.

i concur that it is the first initial, last name at carnival dot com....Obviously will have a Carnival signature and logo (i get that is easy enough for the unscrupulous to copy)....best bet is to call the toll free number and request a PVP

cruisenewbie1

My PVP calls from a 305 area code. She will leave a voicemail with her 800# and extension to call her back.

I haven't cruised on Carnival in over 2 years and I had a PVP when I did cruise Carnival. If I look at the website, and signed in with my past guest number, I get a phone call and/or an email with someone else's name saying he is my PVP.

I don't know if it's because of the length of time since I sailed Carnival, but that is why I think it is giving me a new PVP. I also find it interesting that I get casino offers frequently and when I did sail Carnival at least twice a year, and I spent a good amount of time and money in the casino, I didn't get the offers I get now.

Maybe its the old adage that "Absence makes the heart grow fonder." The offers are pretty good, but not good enough for me to book.

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Performance Plus Prepaid Card

CALL US: 1 800.235.2420

Carnival cruise line®*.

carnival cruise line 1 800

Website: Carnival.com

Phone: 1-800-794-6225

Terms & Conditions: Make reservations directly with the telephone number provided below 800/794-6225. All tickets/documents must be electronically mailed directly to the Reward Earner’s home address. If you do not have enough earnings on the Card to pay for your package, you may supplement with a personal credit card. Most credit cards are accepted. The Card can be used for prepayment of cruise package only. Shipboard credit, purchases while on board the ship and excursions do not apply. You cannot use the Card once your trip has commenced.

Which cruise lines does Carnival own? Here’s a list of cruise lines owned by Carnival Corp.

Ashley Kosciolek

Carnival Corporation & PLC owns and operates many popular cruise brands, including namesake brand Carnival Cruise Line, also the corporation's largest.

Nine cruise lines fall under the Carnival umbrella, making it the largest parent company in the cruise industry. You've likely heard of Carnival Cruise Line but may be less familiar with the smaller brands in the group.

Here's a full list of cruise brands owned by Carnival Corporation & PLC.

For more cruise guides, news, reviews and tips, sign up for TPG's cruise newsletter .

Aida Cruises

carnival cruise line 1 800

Aida might not be familiar to you, but that's by design. It caters fully to a German-speaking market, which means North Americans might find it difficult to mingle with fellow passengers and crew if they sailed on one of the line's 12 ships.

Aida's vessels are painted with the line's trademark faces, featuring yellow eyes, blue eyeshadow and bright red lips.

The line became part of Carnival Corp. in 2003, when the corporation merged with P&O Princess Cruises, which included Aida, P&O, P&O Australia and Princess.

Carnival Cruise Line

carnival cruise line 1 800

Founded in 1972 by Ted Arison, Carnival Cruise Line started out with just one secondhand ship, Mardi Gras. Since then, it has grown to be the industry's largest cruise brand with more than two dozen vessels currently in operation, all of which were built specifically for the line (including one of its newest, also named Mardi Gras in honor of the original ship).

Carnival refers to its fleet as the "fun ships," offering a lively onboard atmosphere that focuses on pool parties, game shows and original entertainment. It prides itself on friendly service and a plethora of casual yet delectable dining venues. The line is an excellent choice for families, and it offers both short and long voyages at a variety of price points that make cruising affordable for most travelers.

Related: All you need to know about Carnival

Costa Cruises

carnival cruise line 1 800

Carnival Corp. took full ownership of Italian line Costa Cruises in 2000 after originally obtaining just 50% in 1997. The brand largely serves the Italian cruise demographic in the Mediterranean. In 2022, following the COVID-19 pandemic shutdown, Carnival Corp. transferred some of Costa's ships to Carnival Cruise Line, touting "Fun Italian Style" and offering North Americans a taste of what Costa has to offer.

Like its North America-based counterparts, Costa sails ships that include several restaurants, bars and entertainment venues but with an Italian flare – right down to gondola decor and pasta galore.

Cunard Line

carnival cruise line 1 800

The Carnival parent company took over a majority stake in Cunard in 1998, but the brand's history began in 1840, when a Canadian war veteran established a fleet of steam-powered ferries and, later, ocean liners.

Throughout the years, Cunard vessels have been responsible for serving in wars, transporting immigrants and running transatlantic routes between the U.S. and Europe. The line started out offering necessary transportation but eventually pivoted to the luxurious leisure travel for which the line is known today.

On board, try a fencing class, learn flower arranging, or enjoy a full-service afternoon tea with real clotted cream served by white-gloved waiters.

Related: All you need to know about Cunard

Holland America Line

carnival cruise line 1 800

Acquired by Carnival Corp. in 1989, Holland America also carries a rich history dating back to 1873. It initially sailed transatlantic voyages that ferried immigrants between The Netherlands and New York City.

The line currently relies heavily on its heritage to inform its current identity. On board, passengers will find excellent food, music and customer service, all of which tend to draw slightly older passengers and multigenerational family groups.

Related: All you need to know about Holland America

P&O Australia

carnival cruise line 1 800

P&O Australia was acquired by Carnival in 2003, and it remains the only cruise line in the world that caters entirely to Australian passengers who enjoy fun-in-the-sun cruises.

With just three ships in its fleet, the line is small but specific, offering round-trip voyages from Sydney and Brisbane in Australia and sailing throughout the Australia and New Zealand regions.

P&O Cruises

carnival cruise line 1 800

P&O Cruises is the U.K. counterpart to P&O Australia, providing a fun and affordable cruise experience for Brits.

It features an onboard vibe that's slightly more upscale than sister brand Carnival but at a similar price point and with decidedly English touches, such as an absolutely scrumptious — and free — afternoon tea.

Like several of Carnival Corp.'s other brands, the line came under the umbrella in 2003 during the P&O Princess Cruises merger.

Princess Cruises

carnival cruise line 1 800

Princess was rolled under the Carnival umbrella in 2003 when Carnival Corp. combined with P&O Princess Cruises.

Princess' ships walk the line between courting older passengers with their connection to popular 1980s television show "The Love Boat" and staying current with technological advancements that include the industry's first fleetwide wearable, the OceanMedallion . As a result, the line appeals to a variety of passengers of all ages, including couples hoping to share a romantic vacation.

Related: All you need to know about Princess

Seabourn Cruise Line

carnival cruise line 1 800

In 1992, Carnival Corp. acquired a 25% stake in Seabourn before purchasing the entire brand outright in 2001. The luxury cruise line, which includes things like alcohol, Wi-Fi and gratuities in its fares, sails a fleet of lovely ships with a focus on high-end furnishings and next-level service.

Seabourn also began offering expedition sailings with a couple of vessels that were built specifically for cruises to rugged, far-flung and less-traveled destinations that include the Arctic and the Galapagos.

Related: All you need to know about Silversea

Carnival Corp. FAQ

Does carnival own royal caribbean.

No. Royal Caribbean International is owned and operated by the Royal Caribbean Group, which also includes Celebrity Cruises and Silversea Cruises , among other brands.

Does Carnival own Disney Cruise Line?

No. Disney Cruise Line is owned by The Walt Disney Company.

Is Princess owned by Carnival?

Yes. Princess Cruises is owned and operated by Carnival Corporation & PLC.

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The Points Guy

Best Carnival cruise ships: Here’s which ship you should sail, based on your travel style

MSN has partnered with The Points Guy for our coverage of credit card products. MSN and The Points Guy may receive a commission from card issuers.

Choosing a Carnival cruise ship is no simple task, especially if you’re new to cruising. As one of the largest cruise brands in the world, Carnival Cruise Line has more than two dozen vessels in its fleet, offering everything from megaship adventures to smaller-ship experiences. Many variables — price, embarkation dates, travel companions, ship size and amenities, and destination — can shape the way you make your choice.

So, what is the best Carnival cruise ship? Here are my picks for the top options in several categories.

For more cruise guides, news and tips, sign up for TPG’s cruise newsletter .

Mardi Gras: Best Carnival cruise ship for families

The best Carnival cruise ship for kids is undoubtedly Mardi Gras . Not only is it one of Carnival’s newest vessels, but it’s also one of the largest, and it has tons of activities to keep families with children busy.

At the expansive kids club, daily programming includes scavenger hunts, arts and crafts, and video games. The club draws in young cruisers and gives them space to make friends and play with peers. Beyond the dedicated kids’ facilities, the ship has a massive arcade and many top-deck diversions. One of these is the Ultimate Playground — a space encompassing a ropes course, waterslides and Bolt, the first-ever roller coaster at sea . (Note that the arcade and Bolt cost extra.)

Related: The 5 best cruise lines for families  

Mardi Gras is full of fantastic family-friendly dining, including the line’s Dr. Seuss-themed Green Eggs and Ham Breakfast (for a small fee). The ship also includes pizza, soft-serve ice cream, Shaq’s fried chicken and Guy Fieri burgers in its fares. Even the pickiest of eaters will be satisfied. Kids can order off special menus in the complimentary main dining rooms and join in their waiters’ rollicking dance performances just when they start to get antsy sitting still.

The ship also does a nice job accommodating families of all sizes and budgets. Many of Mardi Gras’ standard cabins sleep at least four people, and the ship also offers connecting cabins.

Its Family Harbor staterooms provide access to a special family lounge area with TVs, sitting areas and internet stations. Breakfast is offered there each morning, and snacks and drinks — including free soda — are provided throughout the day. So, you never have to go far when the kids need a snack. Cabins in the Family Harbor category feature a nautical theme, plenty of storage and space to sleep at least four people.

Carnival Horizon: Best ship for luxury lovers

Let’s be clear: Carnival is not a luxury cruise line, nor does it offer huge suites on most ships. The suites it has are smaller than most other brands’ high-end accommodations, and they do not include amenities like butler service.

With that in mind, one ship that offers slightly more exclusive options is Carnival Horizon — the second vessel in Carnival’s three-ship Vista class. It offers a top-deck, adults-only Serenity sun deck area; an extensive menu of spa treatments, salon services and fitness classes at the onboard Cloud 9 Spa; and a handful of upmarket cabin offerings.

If you’re into wellness, relaxation and self-care, check out the spa and fitness center’s manicures, pedicures, facials, massages, teeth whitening treatments, acupuncture, anti-wrinkle procedures, state-of-the-art cycling classes, thermal suite, hot tubs, saunas and steam rooms for a fee. For digs that include pampering, try a Cloud 9 Spa cabin to receive extras like complimentary thermal suite access and two free yoga or Pilates classes.

Related: The 8 best cruise lines for elegance and exclusivity

If exclusive stateroom enclaves are what you seek, you’ll want to book one of the ship’s Havana Cabana cabins. They come in several varieties, from 185-square-foot insides to Havana Suites, which offer 260 square feet of interior space (with a dividing wall to separate sleeping and living areas), plus a 100-square-foot patio area with loungers and a hammock. All Havana Cabana cruisers get access to an exclusive lanai and pool deck. With a suite booking, you’ll also receive priority embarkation and disembarkation.

If a traditional suite is more your style, consider a Grand Suite, which includes priority embarkation, disembarkation and dining times, as well as access to the Havana pool area. Note, however, that Grand Suites run only 345 square feet with 85-square-foot balconies — disappointing when you consider some of Royal Caribbean’s largest rooms are nearly five times that size.

The only ships on which you’ll find larger accommodations are the line’s newest: Mardi Gras, Carnival Celebration and Carnival Jubilee, all of which house Presidential Suites. Those accommodations offer 1,120 square feet of space with 600-square-foot balconies and separate living and sleeping areas. However, the ships — part of the line’s Excel Class — are so large and attract so many families that I’ve ruled them out as the most luxurious.

Carnival Conquest: Best ship for budget travelers

If you’re on a budget and simply looking for one of the cheapest Carnival cruise ships, a solid bet is Carnival Conquest. It offers Bahamas and Caribbean voyages of three to five nights. Think of it this way: The shorter the cruise , the less expensive it will be.

Plus, it sails from Miami, one of the world’s largest cruise hubs. More ships leaving from a specific port means more competition, which can drive prices lower.

Related: The 8 classes of Carnival ships, explained

Carnival Conquest is one of the line’s oldest ships, but it’s also a ton of fun. Because short sailings tend to attract a more lively crowd, passengers can expect lots of dancing, socializing and late nights at Henri’s Dance Club. During the day, passengers enjoy spending time around the pool and grabbing free burgers from Guy’s Burger Joint.

It’s also one of the few vessels left in the fleet that still features jaw-dropping interiors designed by renowned architect Joe Farcus, who made Carnival synonymous with quirky patterns, bright colors and neon lights.

At the time of publication, prices averaged $71 per person, per night, excluding holidays; some sailings start as low as $60 per person, per night.

Carnival Sunrise: Best Carnival cruise ship for singles

Unfortunately, Carnival has been slow to adopt solo cabins, meaning that no ships in its fleet offer accommodations for one.

Because all staterooms are designed for double occupancy, it’s generally a rule that a person traveling alone must pay both fares. This means they would pay twice as much per person as two people sharing a room.

Related: The best cruise ships for solo travelers

In order to make the single supplement as affordable as possible, solo Carnival cruisers will want to balance finding an inexpensive vessel with choosing one that sails short itineraries. They’ll also probably want one that’s a bit livelier (read: not the oldest in the fleet).

A great contender for the title of best Carnival ship for singles is Carnival Sunrise. Formerly Carnival Triumph, the ship was completely gutted, overhauled and renamed in 2019. Although it originally debuted in 1999, it feels fresh and nearly new. It offers the line’s signature Serenity adults-only sun deck, RedFrog Pub, Alchemy Bar and a slew of lounges, nightclubs and daily activities.

Combine that with short, affordable voyages from Miami, and you can sail to the Bahamas or Caribbean for four or five nights from as little as $94 per night if you’re solo. Short sailings also tend to draw a more fun-loving, social crowd. So, if your goal is to mingle and potentially meet other solo cruisers, you stand a good chance on Carnival Sunrise.

Carnival Pride: Best ship for retirees

Retired travelers have all the time in the world to take longer cruises, which generally allow them to visit more far-flung locales. Those trips can come with a substantial price tag, which is why, as a budget option, Carnival is such a great choice.

In particular, Carnival Pride’s voyages consist of nine- and 12-night itineraries to the Baltic, British Isles and Iceland on a regular cadence. Longer voyages mean more time to explore but also fewer children and less of a frat party vibe. (Take note if you’re thinking of bringing your grandkids.)

Related: The 7 best cruises for seniors who love to travel

Carnival Pride is one of the oldest ships sailing for Carnival. That actually works in its favor if you’re a retiree who enjoys smaller ships and vintage design — in this case, more artwork and decor by Farcus.

In addition to a comedy club and an onboard spa, the ship also offers an adults-only sun deck, several bars and lounges, and plenty of dining options and daily activities to stave off boredom on longer voyages.

Bottom line

So, which Carnival cruise ship is the best? It all depends on your specific preferences. Whether you’re searching for an inexpensive vacation, a family-friendly vessel or a ship that will take you on a longer voyage to Europe, there’s a Carnival cruise to fit your taste and budget.

Planning a cruise? Start with these stories:

  • The 5 most desirable cabin locations on any cruise ship
  • The 8 worst cabin locations on any cruise ship
  • A quick guide to the most popular cruise lines
  • 21 tips and tricks that will make your cruise go smoothly
  • 15 ways cruisers waste money
  • The 15 best cruise ships for people who never want to grow up
  • What to pack for your first cruise

SPONSORED:  With states reopening, enjoying a meal from a restaurant no longer just means curbside pickup.

And when you do spend on dining, you should use a credit card that will maximize your rewards and potentially even score special discounts. Thanks to temporary card bonuses and changes due to coronavirus, you may even be able to score a meal at your favorite restaurant for free. 

These are the best credit cards for dining out, taking out, and ordering in to maximize every meal purchase.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Best Carnival cruise ships: Here’s which ship you should sail, based on your travel style

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    The 5 most desirable cabin locations on any cruise ship; A beginners guide to picking a cruise line; The 8 worst cabin locations on any cruise ship; The ultimate guide to what to pack for a cruise; A quick guide to the most popular cruise lines; 21 tips and tricks that will make your cruise go smoothly; Top ways cruisers waste money; The ...

  28. Best Carnival cruise ships: Here's which ship you should sail ...

    Related: The 5 best cruise lines for families Mardi Gras is full of fantastic family-friendly dining, including the line's Dr. Seuss-themed Green Eggs and Ham Breakfast (for a small fee).

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