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Dedicated support team

If you have last-minute changes while traveling, and your company has contracted dedicated support from CWT, please use the contact details which were provided to you by your corporate travel manager. These details normally appear on your itinerary email.

24-hour support

If you have trouble accessing your itinerary, or you don't get a response from the phone that is on your itinerary, you can call one of our 24-hour service centers. ​ ​

Military & Government Travelers

If your travel office is open, call them— this will be fastest.

You can find the number of your travel office in the CWTSatotravel website . Your call will route to our emergency center outside of office hours.

All other travelers

+44 203 353 0952

Middle East & Africa:

+44 203 353 0954

US & Canada:

1-866-361-5078 (This number does not support Military and Government Travel. Please refer to CWTSatotravel website for your dedicated team contact details.)

Latin America

Argentina: +54 11 5128 8495

Brazil: +55 11 3491 2600

Chile: +56 22 374 7730

Colombia: +57 601 323 9729

Mexico:  Contact your service center to be transferred to the after-hours support team

Peru: +51 16 10 1621 ​ ​

Asia Pacific

Australia, New Zealand, Singapore, Hong Kong: +63 2 459 5828

China: 400 887 7076 (within China) / +86 10 5929 3999 (call from overseas)

India: 1800 4190 120 (within India) / 0124 474 7475 (call from overseas)

Indonesia: +62 21 2954 5635

Malaysia: +63 2 459 5832

Philippines: +63 2 8459 5831

Thailand: +44 (0) 203 353 0957 

* A call to the 24-Hour Service Center may result in additional cost; please verify this with your travel manager. ​ ** If you experience technical issues, please contact our technical support center

* Required items are labeled with a red asterisk.

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CWTSatoVacations, CWTSatoTravel’s full service leisure travel division, has become a trusted name in vacation planning for military and government personnel. With more than 70 years of experience serving active duty, retirees and military families, CWT Travel Advisors help you book the escape that’s perfect for you. Why take any trip, when you can take a vacation that’s tailored specifically to you?

CWT Travel Advisors work tirelessly to provide you with the best travel experiences. We’ve cultivated relationships with leading travel suppliers across the globe, which means you have access to our exclusive partnerships and perks – so you can get the most out of every moment of your trip. With CWTSatoVacations, your world starts here.

CWTSatoTravel, the U.S. military and government division of CWT, is the nation's leading provider of travel management and fulfillment services to the U.S. government.

You can reach a CWT Travel Advisor Monday through Friday, 8:00am - 5:00pm CT at 877-698-2554 or email at [email protected] .

Why Choose CWTSatoVacations

CWT Travel Advisors ensure you take advantage of military benefits, savings, upgrades and special amenities on a wide selection of vacation packages, cruises and tours which are continually updated to reflect the best travel values available anywhere.

For your peace of mind, you will know that your vacation is being provided by one of the leading travel suppliers in the industry. CWT Travel Advisors are there for you before, during and after your vacation.

Book your vacation with CWTSatoVacations now.

Enjoy VIP recognition at fine hotels with room upgrades and meal inclusions, perks on cruises and tours, as well as privileged access to prestigious events around the world. Exclusively available to you when you book with CWTSatoVacations.

Take advantage of these benefits by calling your CWT Travel Advisor today:

• Ensemble Cruise Program: CWTSatoVacations provides you access to complimentary cruise benefits, exclusive shore excursions, land packages, private social events and cocktail parties on hundreds of select cruise departures per year.
• Daily breakfast for up to two guests
• Upgrade on arrival (subject to availability)
• Complimentary Wi-Fi
• A complimentary amenity valued up to $100 which can include a spa, dining or resort credit.
• Ensemble Confidence: Knowing you have an Ensemble-affiliated travel professional on your side, you can rest easy knowing your personal preferences are reflected in every aspect of each vacation experience designed especially for you. Every aspect is handled for you including air, ground transfers, excursions, sightseeing and travel insurance, and someone is available to assist you during and after your trip should a need arise.
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CWTSatoTravel awarded five-year US Army CONUS contract

August 25, 2022

CWT, the business-to-business-for-employees (B2B4E) travel management platform, today announces that CWTSatoTravel has been awarded a new five-year contract by the US government for the US Army CONUS (Contiguous United States) for both domestic and international travel.    

Effective 18 October 2022, the task order has several new changes and requirements, including new onsites, and incorporates CWTSatoTravel’s workload under the existing Defense Travel Areas (DTAs) 1-4, as well as some workload under DTA 10. 

“This exciting award continues our strong 28-year relationship with the US Army,” said Gregory Harkins,  President, CWTSatoTravel, “and all of us at CWTSatoTravel are ready and delighted to deliver on behalf of such an exceptional client.”  

CWTSatoTravel has, for over 70 years, served as America’s leading provider of travel management fulfillment services to federal government and military travelers. In a normal year, we issue more than 6.5 million transactions annually to US military and government travelers. 

CWT is a Business-to-Business-for-Employees (B2B4E) travel management platform. Companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow. Across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience backed by our three core promises: to simplify corporate travel, to connect to unlock possibilities, and to move forward, together.

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CWTSatoTravel honored as a 2024 VETS Indexes 5 Star Employer

CWTSatoTravel is proud to announce that we have earned the designation of VETS Indexes 5 Star Employer in the 2024 VETS Indexes Employer Awards. The award recognizes our company’s commitment to recruiting, hiring, retaining, developing, and supporting veterans and the military-connected community.

“The extraordinary efforts of CWTSatoTravel to hire, retain and support veterans and the military-connected community have earned the organization one of our highest awards,” said George Altman, president of VETS Indexes. 

“Competition for the VETS Indexes Employer Awards was tougher than ever in 2024, as a record number of organizations participated. Even with hundreds of employers in the running, the veterans program at CWTSatoTravel stood out from the rest. Congratulations to CWTSatoTravel on this outstanding achievement!” Altman said.

This in-depth survey and recognition program analyzes employers’ policies, practices, and outcomes in detail, across the following 5 categories: 

Veteran job candidate recruiting and hiring

Veteran employee development and retention

Veteran-inclusive policies and culture

Support for members of the National Guard and Reserves

Military spouse/family support

This year, a record 344 organizations submitted completed surveys for the VETS Indexes Employer Awards, an increase of more than 100 from last year and nearly triple the number from two years ago. Of those, VETS Indexes recognized 285 organizations across the following award levels: 5 Star Employer, 4 Star Employer, 3 Star Employer, and Recognized Employer. Not every responding organization made the cut – only those that demonstrated a strong commitment to veterans, members of the National Guard and Reserves, and military spouses. Participating organizations included companies large and small, government agencies and departments, nonprofit groups, colleges, and universities.

This marks the fourth award of its kind that has been awarded to CWTSatoTravel over the past several months. We have also been recognized as part of the 2023 Military Times Best for Vets Employee Rankings, the 2024 Military Friendly Awards Silver designation, and a 2024 Military Friendly Spouse Employer. CWTSatoTravel is also a proud member of the SkillBridge program to help veterans transition into the workforce after service as well as being part of the Military Spouse Employment Partnership (MSEP) to help in hiring military spouses.

Click this link to see the full slate of awardees https://vetsindexes.com/award-results-2024

For more information on the process and methodology behind the VETS Indexes Employer Awards, please click this link: https://vetsindexes.com/employer-awards-methodology . 

About VETS Indexes: VETS Indexes is a leading voice on veteran employment issues, overseeing the VETS Indexes Employer Awards , hosting the Employing U.S. Vets Conference , unearthing unique and unprecedented data on veteran employment through the Veteran Employment Benchmarking Service , and developing custom indexes, linked to financial products, that track the performance of the publicly traded companies that have established themselves as the best employers for veterans. 

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