book a visit in prison norwich

Blog Government Digital Service

https://gds.blog.gov.uk/2014/09/15/you-can-now-book-a-prison-visit-online/

You can now book a prison visit online

Booking a prison visit should be simple and straightforward. Until now that was far from the case. Booking a visit required both prisoner and visitor to jump through hoops: paper forms and drawn-out phone calls. And if the visit date turned out to be impossible, they had to start all over again.

Now you can book a visit online . It takes about 5 minutes. Before, picking an available date was pot luck. Now there's a date-picker that lets you select 3 possible slots instead of 1. It’s a straight-forward service with user-needs at its heart but, if you get stuck, you can call the prison's visits booking line and someone will help you with the booking.

Here's a very short film we've made about it:

By making it easier to book visits, prisoners will see more of their friends and family. Evidence suggests this will help their rehabilitation. Transformation isn't just about websites.

The service was built by the Ministry of Justice, with a combined team from the National Offender Management Service, HM Prison Service and MoJ Digital Services.

For more of the story behind this service, read Mike Bracken's account of his trip to HMP Rochester or check out the service’s transformation page .

Join the conversation on Twitter , and don't forget to sign up for email alerts .

You may also be interested in:

• Prison visit booking: using digital analytics to inform alpha development
• Making prison visits easier to book
• Meet the Transformation team

Sharing and comments

Share this page, 20 comments.

Comment by Pauline posted on 23 August 2015

How do you find out the prisoners number??? so you can go ahead with online booking of a visit?

Comment by Carrie Barclay posted on 24 August 2015

You can find a prisoner using this service: https://www.gov.uk/find-prisoner However it will be the prisoner's responsibility to get in touch with you to let you know their prison number etc.

Comment by linda posted on 15 August 2015

This service does not appear to work this is day 2 trying to use it

Comment by Olivia posted on 30 July 2015

Hi, If a visit is booked and someone cant make it, is it possible to change the name of one of the people to someone else?

Comment by Louise Duffy posted on 30 July 2015

It's best to contact the prison directly if this happens. You can find contact details here: http://www.justice.gov.uk/contacts/prison-finder

Thanks, Louise

Comment by Paige posted on 28 July 2015

Hi my partner was sent to nottingham today, I was on his previous list 4 months ago for a visit. Will that still be on the system all will it have to he put through again if so how long does it take to be approved for a visit? Thanks Paige.

Comment by Louise Duffy posted on 29 July 2015

You might want to get in touch with the prison first before booking a visit. You can find the contact details of the prison here: http://www.justice.gov.uk/contacts/prison-finder

Comment by Debs posted on 27 July 2015

Hello Is there a list of prisons where online booking can't be used?

Comment by Louise Duffy posted on 28 July 2015

According to the information on this page: https://www.gov.uk/prison-visits , you can arrange a visit to any prison in England and Wales through this service. If you're visiting someone in Northern Ireland or Scotland you'll need to contact the prison directly.

This link also lists the type of visits that are not covered by the online service: https://www.gov.uk/prison-visits so you need to get in touch with the prison directly.

Hope that's helpful.

Comment by c.steer posted on 26 July 2015

So how do I find the booking form to fill in I am new to computers

Comment by Louise Duffy posted on 27 July 2015

Here's the link to the booking form: https://www.gov.uk/prison-visits

You'll need this information to complete the form:

prisoner number prisoner’s date of birth dates of birth for all visitors coming with you make sure the person you’re visiting has added you to their visitor list

Hope that's useful.

Comment by Shawnaa posted on 09 May 2015

i have a visit booked which i did online but i do not have a visiting order woll the prison let me in?

Comment by Carrie Barclay posted on 11 May 2015

Your identity will be checked on arrival to make sure you’re on the visitor list.

Comment by jessicca posted on 27 January 2015

What happens after you book the visit and its confirmed by email do you need the visiting order ?

Comment by Carrie Barclay posted on 29 January 2015

The Visiting Order (VO) number is generated by the booking system, it is included in your confirmation email and you will need this to change or cancel a booking.

However, if you're visiting a prison the guidance is that you only need your ID, not the VO number. If when you visit the prison you are asked for the VO number you should report this via the Contact Us link on the Prison Visits Booking form.

I hope that helps.

Comment by Ilysa Mcnally posted on 18 November 2014

How late in advance can I book e.g. book a visit today (Tuesday) for the Sunday coming???

Comment by Carrie Barclay posted on 19 November 2014

Hi Ilysa. Thanks for your question. A visit needs to be booked 3 working days in advance. So in this case, the visit request would have to be no later than Tuesday to allow for a visit on Sunday.

Comment by carole posted on 23 October 2014

How far in advance can you book visits

Comment by Carrie Barclay posted on 23 October 2014

Hi Carole. You can book up to 28 days in advance. Thanks for your question.

Comment by kimberly posted on 16 August 2015

does anyone know how to cancel a visit online?

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Book a visit to prison

You will need to book a visit if you want to see someone in prison. You can book online to arrange an in person visit or a virtual visit with a prisoner or you can telephone the prison Visits Booking Office.

If you haven't visited a prison before you will need to phone to book your visit. You will be provided with your unique visitor identification number. Once  you have this you can start to book online.

Booking online

To book online for an in person visit or a virtual visit you will need:  

• to have previously booked a visit
• the visit reference number for the prisoner
• the prisoner's number
• your unique visitor identification number
• your date of birth
• your e-mail address and contact number
• the unique visitor identification number and dates of birth for all additional visitors (not needed for a virtual visit)

If you do not have these details, you should phone the relevant booking office.

Booking by telephone

To book a visit by telephone you will need:

• the visit reference number for the prisoner 
• the unique visitor identification number and dates of birth for all additional visitors

If you don't have a unique visitor identification number, you can get one from the booking office which you can use for future visits.

If the person you are visiting has just arrived in prison you will need to ring the booking office and they can arrange a visit.

Virtual visits

A virtual visit can last up to 20 minutes. The visitor can use a personal computer, mobile device or smartphone to have this meeting with the prisoner.

All virtual visits are supervised, if NIPS become aware of any behaviour, language or actions which are considered inappropriate, this will result in the visit ending early and possible removal of the facility in the future.

• Guide to arranging an online visit
• Privacy notice  explaining your rights to privacy when you arrange an online visit

Registering for visits

All visitors need to be registered in the prison they are visiting. When you arrive at Visits Reception you need to be photographed, have a scan taken of your finger and you should bring identification.

• more information about registering for visits

Bringing proof of identification to prison

When you first visit someone in prison, you will need to be registered on the prison system as a visitor. You will need to bring proof of identification with you when you are being registered.

• more information about the types of identification needed

Useful links

• Visiting someone in prison

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• The weekly online and monthly printed national newspaper for prisoners and detainees

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Hmp-yoi norwich.

• Inside Time Reports
• 13th December 2014
• Category B, C and D , East of England , Prison Visit

Prison information

Address: HMP-YOI NORWICH Knox Road, Norwich, Norfolk, NR1 4LU Switchboard: 01603 708 795 Managed by: HMPPS Region:  Norfolk Category:  Male Link to:  https://www.gov.uk/guidance/norwich-prison

Description

Norwich is a prison for men aged 18 and over on the eastern outskirts of Norwich in Norfolk.

Visit Booking: On-line

Use this online service to book a social visit to a prisoner in England or Wales you need the:

• prisoner number
• prisoner’s date of birth
• dates of birth for all visitors coming with you

The prisoner must add you to their visitor list before you can book a visit.

You’ll get an email confirming your visit. It takes 1 to 3 days.

ID: Every visit

Children’s Visits:

Acceptable forms of ID

Search reports

IMB Reports

Prison Inspectorates Reports

Probation Service Reports

Prisons and Probations Ombudsman

Search the InsideTime library

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If you have any information that you would like to be included or see anything that needs updating, contact Gary Bultitude at  [email protected]

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HMP WINCHESTER

2 thoughts on “ hmp-yoi norwich ”.

In this age of most utility bills and even bank statements being “paperless” it would help if “authorities” accepted items printed from the internet, as not everyone has a passport or driving licence to use as ID. My driving licence expires later this year so I will then be without photographic ID till I receive my new one and my utility bills are paperless…brill..

You can still use an out of date passport as long as the pic looks like you. Or get a doctor or solicitor to validate a passport photo of you.

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Norwich Prison Information

• Accommodation: The prison provides multiple residential units with individual cells or shared accommodation for inmates. The cells are equipped with basic amenities, including beds, personal storage, and sanitation facilities.
• Education and Vocational Training: Norwich Prison offers a range of educational programs and vocational training opportunities to help inmates develop skills, improve their prospects, and prepare for their eventual release. These programs may include basic education, literacy and numeracy courses, vocational skills training, and accredited qualifications.
• Work Opportunities: Inmates have access to work opportunities within the prison, such as maintenance, cleaning, kitchen, and other designated roles. These work activities aim to develop skills, instill discipline, and provide a sense of responsibility.
• Healthcare: Norwich Prison has an on-site healthcare unit staffed with medical professionals who provide primary healthcare services to prisoners. Mental health support, substance abuse programs, and specialized medical care are also available.
• Family Contact: The prison recognizes the importance of maintaining family relationships and facilitates visits and contact with family members, subject to specific guidelines and regulations.
• Resettlement Support: Norwich Prison offers pre-release planning and support to help inmates prepare for their eventual release. This may include assistance with accommodation, employment, and access to community-based support services.

Contact Information

Booking a visit to norwich prison.

Unlimited Prison Phone Calls Package

• Tuesday: A and E wing 10am to 11:30am
• Wednesday: C3 and M wing 2pm to 3:30pm
• Thursday: B and C1 and C2 wing 10am to 11:30am
• Saturday: A and E wing 2pm to 3:30pm
• Sunday AM: B, C1 and C2 wing 10am to 11:30am
• Sunday PM: C3 and M Wing 2pm to 3:30pm
• Tuesday: F and G wing 2pm to 3:30pm
• Thursday: F and G wing 2pm to 3:30pm
• Saturday: F and G wing 10am to 11:30am
• Valid Passport
• Valid Photographic
• Driving Licence (full or provisional)
• Citizen Card
• Senior Citizens Bus Pass Travel Card (issued by Scottish Government)
• Utility bill
• Council tax bill
• Benefit book
• Bank statement
• other letter from official source

Norwich Prison

Tel: 01603 708 600 – Knox Road, Norwich, Norfolk NR1 4LU

HMP Norwich is a category B / C multifunctional prison holding adult male and juvenile inmates. It serves the courts of both Suffolk and Norfolk and is situated on Mousehold Heath, overlooking the city of Norwich. The prison first opened in 1887 and is situated on the site of a former army barracks. It has a capacity of 769. If you’re planning to visit HMP Norwich and want to find out how to get there, simply refer to the map on this page.

Tel: 01603 708 600

Operational capacity: 769

Knox Road, Norwich, Norfolk NR1 4LU

If your loved one is currently an inmate at HMP Norwich then our service can reduce the cost of a call from the prison payphone to your mobile phone.

The Prison Phone service reduces call costs from Norwich prison from around 40p per minute down to just 10p per minute helping your loved one stretch their PINS phone credit further.

Send me Norwich prison details via FREE SMS

Mobile number:

Here’s some facts about Norwich Prison

HMP Norwich is a category B / C prison in Mousehold Heath, Norwich, Norfolk. Opened in 1887, the prison has capacity to hold 769 male inmates.

Main site contains wings A-C, E, M and U wings. A wing is the induction unit and first night centre, providing 217 spaces in total. B wing has space for 119 unconvicted and sentenced adults and young adults. C wing has 123 places for unconvicted and sentenced adults, young adults and vulnerable prisoners. E wing has twenty-six spaces for older prisoners or those preferring a quieter wing. M wing has forty spaces for category C prisoners serving two years or less. U is the special care and segregation unit.

Local discharge unit (Resettlement accommodation for prisoners being released within in 12 months) has wings F, G, H and L. F & G wings have places for 164 low-risk category C prisoners. H wing is the health care unit, with 23 inpatient beds. L wing has fifteen places for people with significant social care needs.

Britannia House has D wing, the resettlement unit accommodating 42 category D prisoners, including the Britannia café run by the men, which is open to the public.

Ronnie Biggs , thief of the Great Train Robbery of 1963, was moved to Norwich prison from Belmarsh prison on the 4th July 2007, and was released within two years. He served ten years of a thirty year sentence. This ten years was spread between 1963-65 and 2001-09.

To view the latest HMIP inspection report, click here .

Visiting times for main unit are 09:30 – 11:30 in Tuesdays, Thursdays and Sundays, and 14:15 – 16:15 in Wednesdays and Saturdays.

Visiting times for the Local Discharge Unit are 09:30 – 11:30 on Saturdays and 14:15 – 16:15 on Tuesdays, Thursdays and Sundays.

Stress related illnesses among prisoners has increased by 50% in four years.

Notable previous inmates include Reggie Kray and Ronnie Biggs.

HMP Norwich is one of the only prisons in the UK to have a wing dedicated to elderly inmates. Many of them are serving life sentences.

Prison Phone offers phone tariffs that reduce the costs of calls from this prison by up to 75%! This enables prisoners to get the support and love that they are missing from home, while reducing costs for the inmate. Find out more below.

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General Details, HMP Norwich

HMP Norwich has occupied its current site overlooking the city of Norwich since 1887. Following closure of the last remaining large Victorian prisoner wing in August 2009, a new residential unit has been  opened catering for prisoners new to custody and substance misusers requiring support.

Although one prison, the establishment has three distinct sites, with Britannia House and the Local discharge unit both sited next to the main prison known which is known as the Reception site.

• A wing – induction and first night centre, and integrated drug treatment system, with space for 225 prisoners.
• B wing – accommodation for 121 unconvicted and sentenced adults and young adults from the general population.
• C wing – two landings, with accommodation for 84 unconvicted and sentenced adults and young adults from the vulnerable population.
• C3 landing – enabling environment accommodation for 41 unconvicted and sentenced adults and young adults from the general population.
• E wing – accommodation for 26 unconvicted and sentenced adults and young adults from the general population.
• Ketts unit – segregation unit, with accommodation for 10 prisoners.
• F and G wings – accommodation for 160 category C prisoners engaged in an ‘active citizenship’ policy.
• H wing – health care unit providing specialist/individualised care for 29 prisoners, with addition of category D prisoner dormitories for prisoners on release on temporary licence.
• L wing – specialist unit staffed by health care professionals, providing social/palliative care for up to 15 prisoners
• Britannia House is a rehabilitation and resettlement unit for 42 category D prisoners working in the establishment and the community.

Return to Norwich

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Prisoners’ Family Services

Positive family relationships are associated with reduced risk of reoffending. Lord Farmer Review 2017

Visiting a relative in prison can be extremely traumatic and confusing, especially for a child or young person.

This can involve a whole range of mixed emotions including sadness, fear, anxiety, anger, shame and embarrassment. These feelings are all very common and understandable, but can sometimes be difficult to cope with without expert support, advice and guidance.

As well as providing a reassuring welcome at our visitors’ centres, we offer a range of services for families.

Please note: Families and friends of prisoners who need advice or who have any questions can contact any of our visitor centre staff via email using the links below.

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Visitors Centre, HMP Bure, Jaguar Drive, Badersfield, Norfolk, NR10 5GB

01603 326252

Email: [email protected]

Visiting Times

Please Note; HMP Visiting Times are subject to change, sometimes at short notice. Please refer to  https://www.gov.uk/prison-visits   or contact our visitor centre if unsure

Getting here

By bus:  A subsidised bus service is provided from the bus and train stations in Norwich to get you to HMP Bure. Please telephone 01603 326252 to book a seat.

By train:  The closest train station is Norwich, which is 14 miles from Bure Prison. From the train station, travel can be arranged to the station by bus (see above), or taxi.

By car : Use postcode NR10 5JL in your sat nav. This will take you to the end of the prison drive, where you will see signs to HMP Bure.

Parking is available at the prison, including spaces for Blue Badge holders.

Disabled access

The visitors centre is wheelchair accessible.

If you are concerned about someone in HMP Bure you can contact the Safer Custody Team on the number below.

01603 326012

HMP Chelmsford

For the latest information on the booking in process for visits please see here ..

The Ormiston Families team is based in a bright and welcoming visitors’ centre just outside the perimeter walls of the prison. We provide support, information and a personal welcome to help visitors access the available services.

How do I book a visit to HMP Chelmsford’s Visitors’ Centre?

All visitors to HMP Chelmsford must book their visit in advance. Visits can be booked online  here .

Visiting Centre Opening times

• Monday – Thursday: 12:30 – 16:15
• Saturday: 12:30 – 16:15
• Sunday: 12:30 – 16:15

Visits gate opens 13:30 – 14:00.

• Monday – Thursday: 14:15 – 15:45
• Saturday: 14:15 – 15:45
• Sunday: 14:15 – 15:45

You cannot arrive later than 14:15 on afternoon visits as you will NOT be permitted entry.

Remember to bring ID with you!

How do I get to HMP Chelmsford Visitors’ Centre?

Visitors’ Centre HMP Chelmsford 200 Springfield Road Chelmsford CM2 6LQ

You can get to HMP Chelmsford’s Visitors’ Centre by car or public transport.

There is disabled access to the centre and the prison. Please inform staff of any additional needs prior to arrival. You can contact the visitors’ centre on 01245 552452 or [email protected] .

By car There are two disabled parking bays available outside the prison entrance for visitors. These can only be used by visitors who have an official Blue Badge disabled parking permit.

For other visitors, the nearest public car park is Riverside Ice and Leisure on Victoria Road, a five-minute walk from the prison.

By public transport

Train : Direct trains from Liverpool Street arrive at Chelmsford train station. There are taxis at the station or it is a 15-minute walk.

Walk : 15-minute walk from the railway station, follow the signposts.

Bus : you can catch a number 54 or 56 to and from the prison to Chelmsford railway station.

Local taxis : Fairway 01245 355 555   Happicabs 01245 443 443   Taxi Bus 01245 350 350.

Frequently asked questions about visiting HMP Chelmsford Visitors’ Centre

What am I allowed to bring with me on visits? You will need to bring ID. Acceptable forms of ID for adults are : passport, driving licence, EC ID card, senior citizen public transport pass or citizen card.

Please see list of acceptable forms of identification here.

The prison does not accept letters as a form of ID including police, benefits, solicitor, etc. Student ID cards are also not an acceptable form of ID.

You are allowed to bring £20 per Adult (without Children) and £30 per adult (with children) IN COINS ONLY you can change money at the tea bar in the visitors centre.

Visitors Dress Code: All visitors must be appropriately dressed, the visits hall is a family friendly environment. It is not acceptable for visitors to show excessive flesh. There is to be no ripped clothing (ripped jeans). Skirts/dresses/shorts should be just above the knee or longer (no miniskirts or very short shorts). Upper garments should not be low cut and have no thin straps, males not to wear vest tops. No football tops/sports kits. No hooded tops or camouflaged clothing. Please note that you can only wear wedding or engagement rings and small studs inside the prison.

Please note:

• If you do not meet the dress code you will be refused entry.
• If you do not produce ID you will be refused entry.
• Anything else you bring with you will have to be stored in your locker until you leave.

What happens when I arrive at the Visitors’ Centre?

When you arrive at HMP Chelmsford, you will need to check in with our staff in the visitors’ centre, which is at the end of the main car park. Here you will be greeted by one of our volunteers, who will explain the procedure. Visitor centre staff will check your ID and sign you in for your visit.

Once checked in you can wait in the visitors’ centre until your number is called. Then you can make your way to the gate area.

All mobile phones and unauthorised items must be left in the visitors’ centre. There are secure lockers available for this with a £1 deposit.

Once inside the gate area, you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you can enter the visits hall. You must then report to the Prison Officer at the desk.

What’s it like inside the visits hall?

Everyone is very friendly and helpful. There is a snacks bar providing hot and cold drinks and a variety of snacks and sweets. There is also a children’s play area, where activities are provided and the children can dip in and out of the area – but no food is allowed Although the area is staffed by volunteers, parents are responsible for their children at all times.

What if I feel worried about a prisoner?

Prison Service’ and Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Chelmsford, feel free to contact the Safer Custody team on 01245 552297. This is a confidential answer machine helpline for prisoners’ families and friends to make the prison aware of any concerns regarding bullying, intimidation, suicide or self-harm. When leaving a message be sure to give the name and prison number of the person you are concerned about. These messages are checked daily.  Please note:  if your concerns are urgent, please speak to staff in the visitor’s centre or call the main switchboard on 01245 552 000.

Our services

• Children’s visits – special visits for fathers/step fathers or brothers (for young offenders who lived at home before going into prison) to spend valuable time playing and talking to their children (or brothers and sisters in the case of young offenders). One adult per family can accompany the children. Children must be 16 years old and under. The prisoner needs to apply for these visits.
• Family days – Are special visits for enhanced prisoners, these are designed for the whole family to help maintain family ties and sustain good relationships, the prisoner needs to apply for these visits.
• Play area – an area for children to play in whilst on their visit.

Concerns for a prisoner’s social care needs

If you have any concerns around the social care needs of someone in HMP Chelmsford, referrals can be made to Full Circle at [email protected] . A prisoner may be eligible for care act support if they have a physical disability, mental health need or a learning disability which means they need support with any of the following tasks; they need help getting washed, dressed, out of bed or using the toilet, they need help eating or collecting meals, or they are unable to get around the prison or in and out of their cell.

HMP Whitemoor

The Ormiston Families team is based at HMP Whitemoor Visitors’ Centre. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit to HMP Whitemoor Visitors’ Centre?

All visitors to HMP Whitemoor must book their visit in advance. Visits can be booked online here  or by calling 01354 602 800. This booking line is open 10:00 – 11:00 and 14:00 – 15:00 Monday to Friday.

Visiting times

• Social visits (A, B & C wings) Wednesday, Thursday, Saturday and Sunday: 14:00 – 16:00
• Social visits (Fens Unit) Wednesday, Thursday, Saturday and Sunday: 14:00 – 16:00
• Social visits (F wing) Wednesday, Thursday, Saturday and Sunday: 14:00 – 16:00

The visitors’ centre opens from 12:15.

Remember to bring ID!

How do I get to HMP Whitemoor Visitors’ Centre?

Visitors’ Centre HMP Whitemoor Longhill Road March Cambridgeshire PE15 0PR

You can get to the visitors’ centre by car or public transport.

You can contact the visitors’ centre on 01354 602 478 or [email protected] .

By car The visitors’ car park is situated opposite the main entrance.

Train : March railway station is approximately 1½ miles from Whitemoor. The nearest mainline station is Peterborough, with frequent connections to March. Taxis are available from March railway station.

Bus : The main bus station at Peterborough has frequent connections to March. Unfortunately, no buses stop at the prison and it is not on a bus route for drop off. Once you arrive by bus into March town centre then you would need to get a taxi to get to the prison.

Frequently asked questions about visiting HMP Whitemoor Visitors’ Centre

What am I allowed to bring with me on visits?

You will need to bring ID. Acceptable forms of ID for adults are : passport, driving licence, EC ID card, senior citizen public transport pass or citizen card.

If you cannot provide one of the above then you will need TWO different items from the following list:

• Birth/marriage certificate (showing current name)
• Bank statement (dated within the last three months)
• Young person’s proof of age card
• Utility bills (dates within the last six months)
• Medical card
• Paper driving licence.

Visitors who are under 18 years old need to bring either a birth certificate, red health book or a passport for ID.

• Anything else you bring with you will have to be stored in your locker until you leave (a £1 deposit is needed for the locker key).

When you arrive at HMP Whitemoor, you will need to check in with Ormiston Families’ staff in the visitors’ centre.  We will give you a friendly welcome and talk you through what to expect.

Once checked in you will be called after 1.15 to enrolments where they will check ID and take a thumbprint and a photo if it is your first visit or your appearance has changed. When the prison are ready you will be sent over in small groups for the searching process. All mobile phones and unauthorised articles must be left in our secure lockers.

Once inside the gate area, you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. Once they know that you have not got anything unauthorised with you, you will be allowed across to the visits hall and given a table number. Sniffer dogs will also be present outside the visits hall.

Everyone is very friendly and helpful. There is a snack bar providing hot and cold drinks and a variety of snacks and sweets. There is also a play area for the children.

Please remember that your children are your responsibility at all times inside the prison and the visitors centre.

Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Whitemoor, feel free to contact the Safer Custody team on 0800 496 2849 or speak to a member of staff at the visitors’ centre.

• Family visits – available on the first Saturday of every month with activities provided by play workers.
• Family liaison – information, guidance and support on a wide range of matters affecting prisoners’ families.

HMP Hollesley Bay

The Ormiston Families team is based at HMP Hollesley Bay. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit?

All visitors to HMP Hollesley Bay must book their visit in advance. Visits can be booked online here , or by calling the visits booking line on 01394 412 400.

• Saturday: 14:00 -15:45
• Sunday: 14:00 -15:45

How do I get to HMP Hollesley Bay Visitors’ Centre?

Visitors’ Centre HMP Hollesley Bay Hollesley Bay Colony Rectory Road, Hollesley Woodbridge, Suffolk IP12 3JW

You can get to HMP Hollesley Bay’s Visitors’ Centre by car, bus or train.

Train : Ipswich is the nearest main line station. It is 17 miles from Hollesley Bay. You can catch connecting trains to Melton Station or Woodbridge Station from Ipswich.

Bus : Ipswich is the nearest main line station. It is 17 miles from Hollesley Bay. You can catch

Frequently asked questions about visiting HMP Hollesley Bay Visitors’ Centre

How should I dress for visits to the Visitors’ Centre?

Please do not wear football, team or blue striped shirts. Females should not wear revealing clothing or entrance may be denied. Ripped jeans are also banned.

When you arrive at HMP Hollesley Bay, you will need to check in with Ormiston Families’ staff in the visitors’ centre.  We will give you a friendly welcome and talk you through what to expect.

Once checked in you will be given a coloured number card. When that number is called, you can swap the coloured card for a white card and make your way to the prison. All mobile phones and unauthorised items must be left in our secure lockers.

Once inside the prison there are stairs to the visits hall. A stair lift is available for people who cannot use the stairs, but needs to be booked in advance. Before you are allowed to enter the visits hall, you will be asked again if you are carrying any unauthorised items. A member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you will be given your table number. You can then enter the visits hall and go to the table with the number on that you have been given.

Everyone is very friendly and helpful. There is a snack bar providing hot and cold drinks and a variety of hot food, snacks and sweets. There is also a play area where children can spend time with Ormiston Families’ play workers. Activities are provided and the children can dip in and out of the area – but no food is allowed.

Prison Service’ and Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Littlehey, feel free to contact the Safer Custody team on 01234 373000 or speak to a member of staff at the visitors’ centre.

• Children’s visits- special visits for children on Wednesday mornings from 1:.00 until 12:00. These are booked by the prisoner and are for his children/grandchildren/ stepchildren under 16 years of age.
• Stories With Dad – prisoner dads can apply to record a story on to disc for their child(ren). This is open to dads, stepdads and granddads.
• Parenting courses- for dads or stepdads in prison.
• Craft box activity – for dads to send home a craft item in a box to his children.
• Family liaison- information, guidance and support on a wide range of matters affecting prisoners’ families.

HMP Norwich

Visitors Centre, HMP Norwich, Knox Road, Norwich, NR1 4LU

01603 702301

Email: [email protected]

Please Note; HMP Visiting Times are subject to change, sometimes at short notice. Please refer to  https://www.gov.uk/prison-visits  or contact our visitor centre if unsure.

There is a cut off time for visitors at which point no visitor will be allowed to enter the prison. All visitors must have been searched and sat down in the hall by 10:30am in the mornings and by 2:30pm in the afternoons. Therefore, it is important to arrive at the Visitors Centre in good time for your visit and at the very latest 15 minutes after the visit start time.

The Visitors Centre opens one hour before every visit.

Booking Your Visit

You can visit someone either face-to-face or virtually via the Prison Video App.

All visits must be booked in advance.

Bookings can be made in one of three ways:

• Call the Booking Line on 01603 708790
• Email the Booking Line on [email protected]
• Visit gov.uk/prison-visits to select the dates you wish to visit (face-to-face only).

The Booking Line is open:

Tuesday-Thursday      10:00–11:00          14:00–15:00

Fridays                        14:00–15:00.

All residents of HMP Norwich are allowed to receive three physical visits per calendar month. Enhanced prisoners are entitled to four physical visits per calendar month.

In addition, visitors can book more than one video visit per month, but only one at a time.

For all visits, whether virtual or in person, all visitors must be on the residents contact list.

Important Information about Booking Online (face-to-face only):

You will initially receive an acknowledgement email, however, you will be sent a further e-mail confirmation with the date and time of your visit.  Please allow at least 3 working days for this confirmation.  Do not assume your visit has been booked until you receive it and please be able to show the confirmation email when you arrive for your visit.

Take note if anyone has been UNAPPROVED to visit. Unapproved visitors will not be allowed in for a visit.

Getting Here

By bus:  The No. 23/23a and 24/24a buses run regularly between the prison and Norwich bus station, Norwich train station and the city centre. Ask for the prison or Knox road.

By train:  Regular trains to and from London Liverpool Street, Ipswich, Cambridge, Great Yarmouth, Sheringham and Lowestoft. From the train station, it takes approximately 20 minutes to walk to the prison. The walk is uphill. Alternatively, you can take a bus or taxi from the train station.

By car:  From the A11, join the A47 towards Great Yarmouth. Take the exit marked A1042 towards Norwich N & E & Thorpe St Andrew. The prison is signposted from inner ring road and is situated off Plumstead Road.

Free parking is available at the prison. Please park in designated areas only.

Identification

All visitors aged 16 years old or over must bring identification on every visit. Photographs of identification cannot be accepted.

If you cannot meet the requirements for identification, authorisation may be sought to a Governor in advance of the visit. Any decision made will be considered on an individual basis. If you have any questions about ID, please contact the Visitors Centre on 01603 702301 or [email protected]

Refreshments

Ormiston Families deliver the refreshments for visits on behalf of HMP Norwich. Visitors order the refreshments for their visit at the Visitors Centre before their visit. Please note that there is a limit of £20 per visit and we can only accept cash at the Visitors Centre. We have no facility to accept payment by card.

HMP Norwich has a family-friendly dress code for visitors to help promote a safe and decent environment for everyone. Please note that part of that dress code involves no ripped clothing including ripped jeans, no smart watches, no short skirts without leggings and no hoodies. Visitors can wear coats and jackets through the search areas however all visitors will be obliged to hang their coats outside the visits halls so please dress appropriately for that as the temperature in the visits hall cannot be guaranteed.

Please see the attached document for the dress code in full.

If you have any questions about dress code, please contact the Visitors Centre on 01603 702301 or [email protected]

Children’s Visits

Ormiston Families run special Children’s Visits at HMP Norwich that take place in a specially designed play room. These visits are additional to the monthly visit entitlement.

Baby Bonding Visits

These visits allow families a chance to spend some precious, quality time with their new baby within the first three months of baby’s birth.

Family Days

Family Days take place at HMP Norwich in school holidays. They allow families more time together to play games and take part in activities.

StoryBook Dads

There is the opportunity for dads to make a recording of themselves reading their child’s favourite book. The child receives the DVD of their dad which they can watch again and again.

Please ask a member of Ormiston Families staff for more details about Children’s Visits, Baby Bonding Visits, Family Days and StoryBook Dads. Alternatively you can call 01603 702301 or email [email protected]

Safer Custody

If you are concerned about someone in HMP Norwich you can contact the Safer Custody Team on 01603 706387 or email [email protected]

HMP Wayland

Visitors Centre, HMP Wayland, Griston, Thetford, Norfolk, IP25 6RL

01953 804152

Email: [email protected]

By train:  The nearest railway station is Thetford. From the station you will need to take a taxi to reach the prison, this can be booked at the station.

By car : The prison is off the A1075, around 3 miles from the south of Watton, and is signposted. The M11 and A11 trunk roads are the main routes which provide the best connection with most parts of the country. Leave the A11 at Thetford and take the A1075 towards Watton.

Flexi Bus : This can be booked from the station to Wayland (& return journey) on 0300 123 1145. It leaves Thetford station at 1.00pm & leaves Wayland to return at 4.15pm, the cost is £2.00 each way.

Free parking is available at the prison, including space for Blue Badge holders.

If you are concerned about someone in HMP Wayland you can contact the Safer Custody Team on the number below.

01953 804 000

HMP Warren Hill

The Ormiston Families team is based at HMP Warren Hill. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit to HMP Warren Hill Visitors’ Centre?

All visitors to HMP Warren Hill must book their visit in advance. Visits can be booked online here or by calling 01394 633 633. This booking line is open Monday – Thursday 09:00 – 12:00.

• Friday-Sunday: 14:00 – 16:00

How do I get to HMP Warren Hill Visitors’ Centre?

HMP Warren Hill Grove Road Hollesley Woodbridge, Suffolk IP12 3BD

HMP Warren Hill main phone line :  01394 633 400

Train : Ipswich is the nearest main line station. It is 17 miles from Warren Hill. Catch connecting trains to Melton Station from Ipswich.

Bus : bus routes are very limited and there is no service on a Sunday.

Frequently asked questions about visiting HMP Warren Hill Visitors’ Centre

Please see list of acceptable forms of identification here. .

When you arrive you will need to check in with staff at the visitors’ centre. We will give you a friendly welcome and talk you through what to expect.

Once checked in, you will be given a coloured number card and when called, you can swap that card for a white card and make your way to the gate area. All mobile phones and unauthorised items must be left in our secure lockers.

Once inside the gate area you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you will be given your table number. You  can then enter the visits hall and go to the table with the number on that you have been given.

Everyone is very friendly and helpful. There is a snack bar providing hot and cold drinks and a variety of snacks and sweets.

There is also a play area where children can spend time with Ormiston Families’ play workers. Activities are provided and the children can dip in and out of the area – but no food is allowed.

Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Warren Hill, feel free to contact the Safer Custody team on 01394 633426 or speak to a member of staff at the visitors’ centre or in the visits hall.

HMP Highpoint

The Ormiston Families team is based at HMP Highpoint. We provide support, information and a personal welcome to help visitors access available services.

How do I book a visit to HMP Highpoint Visitors’ Centre?

All visitors to HMP Highpoint must book their visit in advance. Visits can be booked online here or by calling 01440 743134.

• Monday: 14:00 – 16:00
• Friday: 14:30 – 16:30
• Saturday: 14:00-16:00
• Sunday: 09:00 – 11:00 and 14:00 – 16:00

How do I get to HMP Highpoint Visitors’ Centre?

HMP Highpoint (South) South4 HMP Highpoint, Stradishall Newmarket, Suffolk CB8 9YG

There is disabled access to the centre and the prison. Please inform staff of any additional needs prior to arrival. You can contact the visitors’ centre on 01440 743272.

Train : the nearest railway station is in Newmarket. Connecting Communities  can assist with travel to HMP Highpoint, collecting you from Newmarket railway station. The service operates Monday to Saturday but must be pre-booked. Booking line open Monday to Friday 08:00 until 16:00.  Call 01638 664304.

Frequently asked questions about visiting HMP Highpoint Visitors’ Centre

When you arrive at HMP Highpoint, you will need to check in with Ormiston Families’ staff in the visitors’ centre.  We will give you a friendly welcome and talk you through what to expect.

Once checked in you will be given a number card and ask to wait until you are called.  When you are called, you will come to the desk with your ID then be issued with a locker key.

Once inside the gate area,  you will be asked again if you are carrying any unauthorised items. Before you are allowed through, a member of staff will search you. A sniffer dog will be there too. Once they know that you have not got anything unauthorised with you, you will be given your table number. You  can then enter the visits hall and go to the table with the number on that you have been given.

Ormiston Families’ staff understand that prison can be a very difficult time, for both prisoners and their families. If you have any concerns about a prisoner at HMP Highpoint, feel free to contact the Safer Custody team on 0144 074 3004 or speak to a member of staff at the visitors’ centre or in the visits hall.

• All day family visits – we hold all day family visits once a month on a Wednesday. A list of the current dates is available in the visitors’ centre. These visits are booked by the prisoners.
• Children’s visits- once a month on a Tuesday for HMP Highpoint South.
• Stories With Dad – prisoner dads can apply to record a story on to disc for their child(ren). This is open to dads, step-dads and granddads. They are recorded on the North site and sent out for your children to enjoy at home.
• Family liaison– information, guidance and support on a wide range of matters affecting prisoners’ families offered to prisoners.
• Play area – Ormiston Families staff a fully equipped play area on the South site, which is open for every visit for your children to play.

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• Crime, justice and the law
• Prisons and probation

Staying in touch with someone in prison

Visiting someone in prison.

You can make an online request to visit someone in prison in most cases.

You can only visit a prisoner if they’ve added you to their visitor list. The prison will contact you once you’re on this list.

Get help with the cost of visiting someone

You might be able to get help paying for a prison visit , for example travel costs, if you’re receiving certain benefits.

How often you can visit someone in prison

A convicted prisoner is usually allowed at least two 1-hour visits every 4 weeks.

A prisoner on remand (waiting for their trial) is allowed three 1-hour visits a week.

You can find out more about the exact rules on visits on the prison information page of the prison you’re visiting.

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• Crime, justice and law
• Prisons and probation

Norwich Prison

Norwich is a prison for men aged 18 and over on the eastern outskirts of Norwich in Norfolk.

Help us to improve this page. Give us your feedback in this 2-minute survey .

Book and plan your visit to Norwich prison

To visit someone in Norwich you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit. Prisoners can have fup to 3 visitors over the age of 10 at one time, plus any younger children.

There may be a limit to the number of visits a prisoner can have. You can check this with Norwich prison.

Contact Norwich if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit , including:

• travel to Norwich
• somewhere to stay overnight

How to book family and friends visits

You can book your visit online or by telephone. Telephone booking line: 01603 708 790 Find out about call charges

The booking line is open:

• Monday to Thursday: 10am to 12pm and 1:30pm to 4pm
• Friday: 10am to 12:30pm and 1:30pm to 3:30pm

You can also email: [email protected]

Visits must be booked by midday on Friday for weekend visits.

Visiting times

Visits schedule for the reception site: A, B, C1, C2, K, and Ketts:

• Tuesday: A and K wing 10am to 11:30am
• Wednesday: A6 and M wing 2pm to 3:30pm
• Thursday: B and C wing 10am to 11:30am
• Saturday: A and K wing 2pm to 3:30pm
• Sunday AM: B and C wing 10am to 11:30am
• Sunday PM: A6 and M Wing 2pm to 3:30pm

Visits schedule for the Cat C site: F, G, Healthcare and L wing:

• Tuesday: F and G wing 2pm to 3:30pm
• Thursday: F and G wing 2pm to 3:30pm
• Saturday: F and G wing 10am to 11:30am

Visits schedule for Britannia House:

• Tuesday, Wednesday, and Thursday 10am to 11:30am
• Saturday and Sunday 10:00am to 11:30am, 2pm to 3:30pm and 3:30pm to 5pm

How to book legal and professional visits

Face to Face visits can be booked by email: [email protected]

Video link legal visits can be booked by email: [email protected]

Video Link visits main site and Cat C:

• Monday to Friday: 9am to 12pm and 2pm to 5pm

Face to face visits for main site:

• Tuesday and Thursday: 8:30am to 9:15am and 9:30am to 10:15am

Face to face visits for Cat C site:

• Tuesday and Thursday: 2pm to 2:45pm and 3pm to 3:45pm

Getting to Norwich

Find Norwich on a map

HMP Norwich is situated on the eastern outskirts of Norwich, in Norfolk.

Bus numbers 23 or 24 from City Centre or the train Station go past HMP Norwich. Ask for Knox Road (or simply ask for the prison).

Take a train to Norwich Station (London services are via Liverpool Street). From Norwich Station it takes approximately 20 minutes to walk to the prison. At the main junction outside the station follow Riverside Road (Keep River on your left). At the roundabout turn right up Ketts Hill onto Plumstead Road. Please note the prison is located at the top of a steep hill. Turn left into Barrack Road. The prison and Visitors’ Centre are situated at the end of the road. No special transport is provided. Buses and taxis can be taken to the prison.

From A11: Join A47 (Southern bypass around Norwich) and follow signs for Great Yarmouth. Take the slip road signposted A1042 (Norwich N & E & Thorpe St. Andrew). Go straight over the roundabout and under Railway Bridge. At mini roundabout turn right. Take left-hand slip road by traffic lights (Sainsbury’s should be on your right-hand side) signposted Cromer, Norwich Airport (A140). Follow road up hill to roundabout. Take the second exit, Plumstead Road (B1140), signpost “HM Prison”. Turn right into Barrack Road. HMP YOI Norwich, and the Visitors’ Centre, is situated at the end of the road Parking Limited parking is available on site. Information and leaflets on all the above services can be obtained from the visitors’ centre.

Parking is limited however car parking is free.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

Entering Norwich

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison .

Incorrect identification could result in refused entry.

All visitors will be given a rub-down search, including children. You will also be searched by security dogs.

Visitors must adhere to the prison dress code that applies. Coats and hoodies may be worn however they must search via the x-ray machine prior to entry. We are aware that it is quite fashionable to wear two layers of trousers however during your visit could we ask that one layer is removed. Ripped jeans will also be permitted. Shorts can be worn however we request that hot pant length shorts are not worn. Miniskirts/dresses may be worn but only if worn with tights or leggings. In addition to this no revealing clothing is allowed.

Please be aware that if you are assessed as being inappropriately dressed the duty manager will be requested to attend and they will decide regarding your entry for your visit.

There will be a small selection refreshments available to purchase on your arrival at the visits centre.

There are strict controls on what you can take into Norwich prison. You will have to leave most of the things you have with you in a locker or at the visits centre, this includes pushchairs and car seats. You will need a £1 coin for the lockers, which is refundable.

You will have the visit rules explained to you by an officer at the start of your visit. If you fail to adherer to these rules, your visit may be terminated, and you could face being banned from future visits.

Call the booking line if you have any questions about visiting.

Visiting facilities

There is a visitors centre at Norwich. serves hot and cold drinks and has a small children’s play area.

Family days

Family Days are an opportunity for families and children to spend and extended period together engaging in play activities and sharing lunch together; 4 Family Days are expected to take place each year split between the Cat C unit and the Main side of the prison. It is expected that up to 12 fathers can take part on each day.

Children’s visits

Children’s Visits are special visits for children to visit their dad/stepdad or granddad so that the family can spend time together in a relaxed setting. These visits can also be for new dads (‘Baby Bonding’ visits) so that they can bond with their new baby soon after birth.

Transition Children’s Visits

Transition Children’s Visits (otherwise known as Brit House Dad’s Visits) for fathers currently residing in the open-conditions part of HMP/YOI Norwich, Britannia House, to spend time with their children at the Play Space in the Visitors Centre, building the families confidence in dad’s capabilities as a parent and preparing the dads for their release.

Keep in touch with someone at Norwich

There are several ways you can keep in touch with a prisoner during their time at Norwich.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners have phones in their cells to be able to maintain contact with friends and family. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service .

Officers may listen to phone calls as a way of preventing crime and public protection.

You can send emails to someone in Norwich using the Email a Prisoner service .

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Norwich.

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Norwich .

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison .

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Norwich are given a list of approved items that can be sent to them as gifts. Contact Norwich for more information on what’s allowed.

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F .

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Norwich

Norwich is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every prisoner at Norwich has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website .

If you have any concerns about a prisoner at Norwich, contact the Safer Custody team .

Arrival and first night

When a prisoner first arrives at Norwich, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Each person who arrives at Norwich gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone will also be made aware of rules, fire safety, and the day to day regime at HMP Norwich.

Accommodation

Around 750 prisoners live at Norwich Prison, mostly in single cells with some shared accommodation.

There are 10 wings and a special care unit:

• A - induction unit, first night centre, drug treatment stabilisation and maintenance unit
• B and C - for those on remand and trial plus vulnerable prisoners
• D - resettlement unit (also known as Britannia House)
• E - older prisoners unit
• F and G - local discharge unit for low-risk prisoners who are local to the area, serving 24 months or less
• H - healthcare unit
• L - elderly lifer unit
• M - low-risk prisoners serving 24 months or less
• U - special care and segregation unit (also known as the Kett’s unit)

There is a healthcare centre with 24-hour nursing cover.

Norwich has 3 gyms and an artificial multi-use sports area. There are various sports clubs available.

Prisoners have access to a wide range of faith and religious services.

Education and work

Education is offered by teachers across the prison. Courses cover:

• work, life and social skills
• English for speakers of other languages
• food hygiene
• health and safety
• painting and decorating
• arts and crafts
• gym instruction

There are work opportunities in:

Norwich also offers drug and alcohol programmes.

Support for family and friends

Find out about advice and helplines for family and friends .

To contact our head of family provision at HMP Norwich email:  [email protected] .

Support at Norwich

Family services at HMP Norwich are provided by Ormiston Families .

Family and significant others

HMP Norwich promote contact for prisoners. We have an appointed Family and significant others lead at HMP Norwich and a supportive champion.

To contact our Family and significant others lead at HMP Norwich email:

[email protected] .

Concerns, problems and complaints

In an emergency.

Call 01603 708 600 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

Problems and complaints

If you have any other problem contact Norwich .

Contact Norwich

Governor: Declan Moore

Telephone: 01603 708 600 Fax: 01603 708 601 Find out about call charges

HMP/YOI Norwich Knox Road Norwich Norfolk NR1 4LU

Updated visiting guidance based on 1 April COVID rule changes

Added link to new safer custody information under Security and safeguarding.

Updated information about how to use secure video calling at this prison.

Updated visiting information: Testing for visitors aged 12 and over.

Updated physical contact guidance

New visiting times and booking information added.

Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

Updated visiting information in line with new local restriction tiers.

Updated prison visits

Updated safer custody hotline

Updated visiting information in line with new national restrictions in England.

Covid update

Added confirmation of secure video calls made available at this prison.

added survey link

First published.

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The Good Book of Prisons

What's good in prisons across England & Wales

The prisoners called Norwich ‘a good jail’, and thought it ‘safer’ than comparable jails, as well as cleaner than other locals. They said the staff were ‘great’, and recognised that, even while working under tremendous pressure, ‘they really do care’ and had a ‘very positive’ approach compared to other jails they were familiar with. They praised staff as ‘very good’ at de-escalating situations. They also rated ‘good’ support for families, including both full day family visits and children’s visits.

Senior Managers reported good retention among new staff, and noted they got four weeks of shadowing, and ‘very good’ support from experienced staff, the Learning & Development Unit, and an ‘excellent’ dedicated staff mentor. They added that inviting family members into the prison for their ‘graduation’ made a real difference in helping put their minds at rest. They highlighted two recent innovations: twice-yearly staff well-being days and an improved staff recognition committee. Links with local employers, and a twice-yearly employment fair (with 60 employers at the last one) for those nearing release, were ‘excellent’.

Officers described the camaraderie and support among staff as ‘excellent’, and also liked the prison-wide staff social events held once or twice yearly. They also mentioned the shadowing and the ‘excellent’ support for new staff. They liked the daily morning and afternoon staff wing briefings which ensured ‘everyone knows what’s going on’. They thought staff-prisoner relations were ‘good’, and added praise for the specialist 15 bed elderly prisoner unit and its fully accredited palliative care suite, alongside ‘very’ good mental health support services. They had ‘good’ words, too, about prisoner consultation – based on wing reps and monthly meetings with wing CMs, as well as a prisoner-wide council that meets monthly with the Residential Governor.

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Butler Trust

www.butlertrust.org.uk

[email protected]

020 8688 6062

Purple Visits for Prisons

The Purple Visits secure video calling platform offers more than just video calls. We offer a feature-rich video calling solution specially designed for use within the criminal justice system.

We are proud to be working alongside the ministry of justice to provide our service across the UK during the Covid-19 outbreak.

Why use Purple Visits

The purple visits system helps you and your loved one stay connected by helping prisons and secure establishments offer a video calling option to their residents.

The in call security features of a purple visit video call means that the service can be offered in establishments that have lower than normal staffing levels.

Our UK based data centres can ensure that our secure and accredited servers have operational uptime of over 99.9%

Cost Effective

Having a Purple Visit is cost effective, meaning that lack of funds will no longer restrict visitors.

The Purple Visits integrated booking system means it's just as easy for prison staff to book a virtual visit as it is for the visitor to request one.

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With a UK based customer support team we are on hand to help both your staff and visitors if they experience any difficulties.

Contact us for a demo

If you are interested in having Purple Visits installed in your prison we can arrange a demonstration and discuss the benefits of our system.

• I'm interested in... A demonstration of Purple Visits Installing Purple Visits in our Prison Upgrading to Purple Visits